Call agents work for call centers answering incoming calls or making outbound calls for various purposes. They might offer a service or product, respond to inquiries, provide information, or help resolve problems and settle complaints. They work in a calls service team and respond to a team leader.
You might assist customers in purchasing products, placing and delivering their orders. You might provide technical assistance or troubleshooting for services or provide information on products. Whatever the task, you will be representing the company with your actions and the quality of your service, so being polite, efficient, and professional is a must at all times.
You won't need specialized education to take on this role, as a high school diploma is sufficient. Experience with customer service is a plus, and some companies look for multilingual agents. Other than that, you will receive training to carry out specific tasks and learn how to use the customer management software.
There is more than meets the eye when it comes to being a call agent. For example, did you know that they make an average of $11.1 an hour? That's $23,096 a year!
Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.
There are certain skills that many call agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.
When it comes to the most important skills required to be a call agent, we found that a lot of resumes listed 26.4% of call agents included customer service, while 17.3% of resumes included outbound calls, and 8.7% of resumes included telephone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.
When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call agent job title. But what industry to start with? Most call agents actually find jobs in the professional and technology industries.
If you're interested in becoming a call agent, one of the first things to consider is how much education you need. We've determined that 19.0% of call agents have a bachelor's degree. In terms of higher education levels, we found that 2.0% of call agents have master's degrees. Even though some call agents have a college degree, it's possible to become one with only a high school degree or GED.
Choosing the right major is always an important step when researching how to become a call agent. When we researched the most common majors for a call agent, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on call agent resumes include associate degree degrees or diploma degrees.
You may find that experience in other jobs will help you become a call agent. In fact, many call agent jobs require experience in a role such as cashier. Meanwhile, many call agents also have previous career experience in roles such as sales associate or customer service representative.