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Become A Call Agent

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Working As A Call Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Call Agent Do At Colorado State

* Work in a high volume call center environment, taking in-bound calls from customers pertaining to the State Medicaid Program and other public health insurance programs offered by the State of Colorado.
* Elicit relevant facts and provide information, advice or instruction in accordance with the understood prescribed protocol about eligibility, benefits and health care alternatives.
* Work skillfully in multiple system applications, policies, procedures, practices, and methods in order to resolve consumer inquiries.
* Understand basic eligibility requirements for Medicaid, Colorado Indigent Care Program and Advance Premium Tax Credits.
* Assist customers in navigating a complex health care environment by telephone, in person, internet chat, fax, e-mail or through written correspondence.
* Research customer inquiries and assist with proper resolution.
* Interpret and apply program policies, procedures, and established standard guidelines to assist the customer and provider.
* Advise, counsel and direct consumers towards community resources and health care options for the uninsured.
* Provide information to the general public about departmental programs, benefits, rules and policies.
* Refer customers to appropriate party for resolution when out of scope.
* Ability to handle 75 calls a day.
* Typical call volume 25,000 per month.
* Please note that this job announcement will be used to hire other Call Center Representative positions available in the Department of Health Care Policy & Financing.
* Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights
* Minimum Qualifications
* One year of related customer service experience handling incoming/outgoing calls
* Substitutions

What Does A Call Agent Do At Ra Outdoors

* Accessing company programs and query information within the company databases to meet customer requests.
* Assist your customers over the phone with their requests, answer questions, and light troubleshooting
* Communicate effectively using scripted material, policy, guidelines, and procedures
* Maintain productivity goals and quality assurance standards
* Observe overall company policies, procedures, and maintain good attendance
* Attend all mandated virtual training sessions, including ongoing training and development plans

What Does A Call Agent Do At Drake International

* Providing personalized customer service to meet or exceed our customers’ time and quality expectations.
* Representatives will execute transactions promptly and accurately and respond to customer requests and inquiries.
* This is a fun and buzzing work environment in the heart of the downtown core with a ‘work hard play harder’ attitude

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How To Become A Call Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Call Agent jobs

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Call Agent Career Paths

Call Agent
Office Administrator Human Resources Coordinator Specialist
Account Manager
5 Yearsyrs
Office Manager Home Health Aid Call Center Representative
Call Center Manager
6 Yearsyrs
General Manager Account Executive Business Developer
Entrepreneur
5 Yearsyrs
Production Worker Technician Technical Support Specialist
Information Technology Manager
8 Yearsyrs
Sales Agent Account Executive Sales Consultant
Internet Sales Manager
6 Yearsyrs
Home Health Aid Patient Care Technician Medical Assistant
Office Manager
5 Yearsyrs
Delivery Driver Service Technician General Manager
Owner/Operator
6 Yearsyrs
Office Administrator Project Coordinator Business Analyst
Product Manager
7 Yearsyrs
Home Health Aid Security Officer Technician
Project Manager
8 Yearsyrs
Delivery Driver Maintenance Technician Production Supervisor
Quality Assurance Manager
9 Yearsyrs
Security Officer Account Manager
Sales Account Manager
6 Yearsyrs
Sales Agent Sales Manager
Sales And Marketing Manager
6 Yearsyrs
Specialist Account Manager Account Executive
Sales Manager
5 Yearsyrs
General Manager Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Office Manager Service Representative Service Supervisor
Service Lead
5 Yearsyrs
Specialist Security Officer Technician
Service Manager
7 Yearsyrs
Security Officer Technician Operations Manager
Site Manager
7 Yearsyrs
Driver Instructor Technical Support Specialist
Support Supervisor
5 Yearsyrs
Driver Operation Supervisor
Team Manager
5 Yearsyrs
Production Worker Material Handler Forklift Operator
Warehouse Manager
5 Yearsyrs
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Call Agent Demographics

Gender

  • Female

    64.3%
  • Male

    32.7%
  • Unknown

    3.1%

Ethnicity

  • White

    77.8%
  • Hispanic or Latino

    13.2%
  • Asian

    6.5%
  • Unknown

    1.8%
  • Black or African American

    0.7%
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Languages Spoken

  • Spanish

    63.8%
  • French

    4.3%
  • Portuguese

    2.9%
  • Zulu

    2.9%
  • Hebrew

    2.9%
  • Russian

    2.9%
  • Swedish

    1.4%
  • Dutch

    1.4%
  • Latvian

    1.4%
  • Danish

    1.4%
  • German

    1.4%
  • Shona

    1.4%
  • Ilocano

    1.4%
  • Japanese

    1.4%
  • Norwegian

    1.4%
  • Sotho

    1.4%
  • Ukrainian

    1.4%
  • Tagalog

    1.4%
  • Korean

    1.4%
  • Xhosa

    1.4%
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Call Agent

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Call Agent Education

Call Agent

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Full Time
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Top Skills for A Call Agent

CustomerServiceSkillsInboundCallsPhoneCallsOutboundCallsTechnicalSupportDataEntryInternetCreditCardCommunicationSkillsCustomerInformationTTelephoneCallsCustomerServiceCallsTroubleshootCustomerSatisfactionClientInformationCustomerProductComplaintsCustomerServiceInquiriesPotentialCustomersHighCallVolume

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Top Call Agent Skills

  1. Customer Service Skills
  2. Inbound Calls
  3. Phone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Maintain call handle time while exemplifying excellent customer service skills.
  • Handled inbound calls for the home loan services department for Bank of America.
  • Answer incoming phone calls; enroll clients into direct deposit program; enroll clients into federal sponsored direct deposit debit card.
  • Complete inbound and outbound calls daily, help all Merchants with costumer service questions.
  • Handled a variety of functions, including customer service, technical support, and telesales.

Top Call Agent Employers

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Call Agent Videos

Life at a call center

Do I Want to be a Call Centre Agent? Part 1

Do I Want to be a Call Centre Agent? Part 2

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