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Become A Call Agent

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Working As A Call Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $28,000

    Average Salary

What Does A Call Agent Do

Customer service representatives interact with customers to handle complaints, process orders, and provide information about an organization’s products and services.

Duties

Customer service representatives typically do the following:

  • Listen to customers’ questions and concerns, and provide answers or responses
  • Provide information about products and services
  • Take orders, calculate charges, and process billing or payments
  • Review or make changes to customer accounts
  • Handle returns or complaints
  • Record details of customer contacts and actions taken
  • Refer customers to supervisors or more experienced employees

Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face, by email, or live chat.

The specific duties of customer service representatives vary by industry. For example, representatives who work in banks may answer customers’ questions about their accounts. Representatives who work for utility and communication companies may help customers with service problems, such as outages. Those who work in retail stores often handle returns, process refunds, and help customers locate items. Some representatives make changes to customers’ accounts, such as updating addresses or canceling orders. Although selling is not their main job, some representatives may help generate sales while providing information about a product or service.

Customer service representatives typically use a telephone, computer, and other office equipment. For example, representatives who work in call centers answer phone calls and use computers to review and select standard responses from a list of options. Those employed in retail stores use registers to process returns or orders.

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How To Become A Call Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Call Agent Jobs

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Call Agent Career Paths

Call Agent
Certified Nursing Assistant Team Leader Assistant Manager
Branch Manager
6 Yearsyrs
Certified Nursing Assistant Team Leader Manager
Account Manager
5 Yearsyrs
Certified Nursing Assistant Team Leader General Manager
Director Of Sales
10 Yearsyrs
Home Health Aid Substitute Teacher Consultant
Marketing Manager
5 Yearsyrs
Home Health Aid Specialist Consultant
Business Development Manager
9 Yearsyrs
Home Health Aid Specialist Account Executive
Regional Sales Manager
9 Yearsyrs
Security Officer Specialist Account Executive
Senior Account Manager
7 Yearsyrs
Security Officer Officer Assistant Manager
Center Manager
6 Yearsyrs
Security Officer Coordinator Account Executive
Sales And Marketing Manager
6 Yearsyrs
Agent Consultant Office Manager
Business Office Manager
7 Yearsyrs
Agent Coordinator Executive Assistant
Administrative Manager
6 Yearsyrs
Agent Loan Officer Senior Account Executive
Territory Manager
7 Yearsyrs
Sales Agent Loan Officer Credit Analyst
Relationship Manager
6 Yearsyrs
Sales Agent Loan Officer Senior Account Executive
Sales Account Manager
6 Yearsyrs
Sales Agent Sales Specialist Account Manager
Client Services Manager
7 Yearsyrs
Driver Trainer Customer Service Supervisor
Call Center Manager
6 Yearsyrs
Driver Coach Customer Service Supervisor
Customer Care Supervisor
5 Yearsyrs
Driver Mail Clerk Senior Customer Service Representative
Senior Representative
5 Yearsyrs
Nanny Legal Secretary Business Owner
Entrepreneur
5 Yearsyrs
Collections Specialist Senior Customer Service Representative Director, Customer Support Services
Manager, Custom Support And Services
7 Yearsyrs
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Help others decide if this is a good career for them

Average Length of Employment
Representative 2.2 years
Agent 2.1 years
Customer Agent 2.0 years
Contact Agent 1.7 years
Billing Agent 1.7 years
Call Center Agent 1.3 years
Phone Agent 1.2 years
Call Agent 1.0 years
Top Careers Before Call Agent
Cashier 28.0%
Server 4.6%
Internship 2.8%
Waitress 2.5%
Manager 2.3%
Hostess 2.2%
Volunteer 2.1%
Assistant 1.9%
Top Careers After Call Agent
Cashier 19.6%
Server 4.7%
Agent 2.5%
Manager 2.2%
Internship 2.1%

Do you work as a Call Agent?

How Would You Rate The Salary Of a Call Agent?

Have you worked as a Call Agent? Help other job seekers by rating your experience as a Call Agent.

Top Skills for A Call Agent

  1. Customer Service
  2. Phone Calls
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Answer incoming phone calls; enroll clients into direct deposit program; enroll clients into federal sponsored direct deposit debit card.
  • Provide outstanding customer service by answering incoming telephone calls from customers.
  • Receive Inbound/Outbound calls to service customers by determining requirements, answering inquiries, resolving problems, fulfilling requests and maintaining database.
  • Promoted to Technical Support Specialist within 4 months for exceptional Communication and service.

Call Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applier with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate. At Zippia, we went through over 4,027 Call Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

Learn How To Create A Top Notch Call Agent Resume

View Resume Examples

Call Agent Demographics

Gender

Female

56.3%

Male

28.5%

Unknown

15.1%
Ethnicity

White

61.3%

Hispanic or Latino

17.0%

Black or African American

11.8%

Asian

6.4%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

66.2%

Portuguese

5.3%

German

5.3%

French

4.5%

Russian

2.3%

Croatian

2.3%

Dutch

1.5%

Zulu

1.5%

Ukrainian

1.5%

Italian

1.5%

Japanese

1.5%

Romanian

0.8%

Shona

0.8%

Korean

0.8%

Bulgarian

0.8%

Bosnian

0.8%

Slovene

0.8%

Cantonese

0.8%

Hebrew

0.8%

Tagalog

0.8%
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Call Agent Education

Schools

University of Phoenix

16.0%

Utah State University

9.3%

Miami Dade College

7.1%

Utah Valley University

6.0%

Texarkana College

5.2%

Kaplan University

5.2%

Liberty University

4.9%

University of North Carolina at Greensboro

4.5%

The Academy

4.1%

Arizona State University

4.1%

Brigham Young University

3.7%

University of Utah

3.7%

Trident Technical College

3.4%

University of North Texas

3.4%

Ashford University

3.4%

Remington College

3.4%

Weber State University

3.4%

Mississippi State University

3.4%

Pima Community College

3.0%

Athens Technical College

3.0%
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Majors

Business

22.8%

Psychology

7.9%

Medical Assisting Services

7.9%

Nursing

7.2%

Criminal Justice

6.4%

Health Care Administration

5.4%

English

4.5%

Communication

4.3%

General Studies

4.1%

Accounting

4.0%

Computer Science

3.8%

Education

3.7%

Cosmetology

2.7%

Pharmacy

2.4%

Management

2.3%

Biology

2.2%

Graphic Design

2.2%

Social Work

2.2%

Liberal Arts

2.1%

Sociology

1.9%
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Degrees

Other

41.4%

Bachelors

27.4%

Associate

16.4%

Certificate

6.1%

Masters

4.9%

Diploma

2.9%

License

0.6%

Doctorate

0.2%
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How Would You Rate Working As a Call Agent?

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Top Call Agent Employers

Jobs From Top Call Agent Employers

Call Agent Videos

Life at a call center

Do I Want to be a Call Centre Agent? Part 1

Do I Want to be a Call Centre Agent? Part 2

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