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Call Agent Careers

Call agents work for call centers answering incoming calls or making outbound calls for various purposes. They might offer a service or product, respond to inquiries, provide information, or help resolve problems and settle complaints. They work in a calls service team and respond to a team leader.

You might assist customers in purchasing products, placing and delivering their orders. You might provide technical assistance or troubleshooting for services or provide information on products. Whatever the task, you will be representing the company with your actions and the quality of your service, so being polite, efficient, and professional is a must at all times.

You won't need specialized education to take on this role, as a high school diploma is sufficient. Experience with customer service is a plus, and some companies look for multilingual agents. Other than that, you will receive training to carry out specific tasks and learn how to use the customer management software.

There is more than meets the eye when it comes to being a call agent. For example, did you know that they make an average of $11.1 an hour? That's $23,096 a year!

Between 2018 and 2028, the career is expected to grow -2% and produce -51,600 job opportunities across the U.S.

What Does a Call Agent Do

There are certain skills that many call agents have in order to accomplish their responsibilities. By taking a look through resumes, we were able to narrow down the most common skills for a person in this position. We discovered that a lot of resumes listed communication skills, computer skills and customer-service skills.

When it comes to the most important skills required to be a call agent, we found that a lot of resumes listed 26.4% of call agents included customer service, while 17.3% of resumes included outbound calls, and 8.7% of resumes included telephone calls. Hard skills like these are helpful to have when it comes to performing essential job responsibilities.

When it comes to searching for a job, many search for a key term or phrase. Instead, it might be more helpful to search by industry, as you might be missing jobs that you never thought about in industries that you didn't even think offered positions related to the call agent job title. But what industry to start with? Most call agents actually find jobs in the professional and technology industries.

How To Become a Call Agent

If you're interested in becoming a call agent, one of the first things to consider is how much education you need. We've determined that 19.0% of call agents have a bachelor's degree. In terms of higher education levels, we found that 2.0% of call agents have master's degrees. Even though some call agents have a college degree, it's possible to become one with only a high school degree or GED.

Choosing the right major is always an important step when researching how to become a call agent. When we researched the most common majors for a call agent, we found that they most commonly earn high school diploma degrees or bachelor's degree degrees. Other degrees that we often see on call agent resumes include associate degree degrees or diploma degrees.

You may find that experience in other jobs will help you become a call agent. In fact, many call agent jobs require experience in a role such as cashier. Meanwhile, many call agents also have previous career experience in roles such as sales associate or customer service representative.

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Average Salary
$23,096
Average Salary
Job Growth Rate
-2%
Job Growth Rate
Job Openings
87,664
Job Openings

Call Agent Career Paths

Top Careers Before Call Agent

Cashier
29.7 %

Top Careers After Call Agent

Cashier
19.5 %

What is the right job for my career path?

Tell us your goals and we'll match you with the rights job to get there.

Average Salary for a Call Agent

Call Agents in America make an average salary of $23,096 per year or $11 per hour. The top 10 percent makes over $30,000 per year, while the bottom 10 percent under $17,000 per year.
Average Salary
$23,096

Best Paying Cities

City
ascdesc
Average Salarydesc
New York, NY
Salary Range23k - 36k$29k$29,240
Las Vegas, NV
Salary Range19k - 31k$25k$24,821
Saint Louis, MO
Salary Range19k - 28k$24k$23,943
Dallas, TX
Salary Range15k - 25k$20k$20,067
Charleston, WV
Salary Range15k - 23k$19k$19,499
$15k
$36k

Recently Added Salaries

Job TitleCompanyascdescCompanyascdescStart DateascdescSalaryascdesc
Call CTR. Agent-Work From Home
Call CTR. Agent-Work From Home
TRC Staffing Services
TRC Staffing Services
03/30/2021
03/30/2021
$26,08803/30/2021
$26,088
Bilingual Call Agent
Bilingual Call Agent
Caleres
Caleres
03/23/2021
03/23/2021
$28,07003/23/2021
$28,070
Call Agent
Call Agent
Caleres
Caleres
01/14/2021
01/14/2021
$28,07001/14/2021
$28,070
Work From Home Call Agent
Work From Home Call Agent
Kelly Services
Kelly Services
01/13/2021
01/13/2021
$31,30501/13/2021
$31,305
Bilingual Hotline Call Agent (Immunization) (Remote)
Bilingual Hotline Call Agent (Immunization) (Remote)
Mass Markets
Mass Markets
01/11/2021
01/11/2021
$28,17501/11/2021
$28,175
See More Recent Salaries

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Call Agent Resumes

Designing and figuring out what to include on your resume can be tough, not to mention time-consuming. That's why we put together a guide that is designed to help you craft the perfect resume for becoming a Call Agent. If you're needing extra inspiration, take a look through our selection of templates that are specific to your job.

Learn How To Write a Call Agent Resume

At Zippia, we went through countless Call Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

View Detailed Information

Call Agent Demographics

Gender

female

63.0 %

male

31.7 %

unknown

5.3 %

Ethnicity

White

64.8 %

Hispanic or Latino

15.4 %

Black or African American

11.1 %

Foreign Languages Spoken

Spanish

66.2 %

Portuguese

5.3 %

German

5.3 %
See More Demographics

Call Agent Education

Majors

Business
19.8 %

Degrees

Certificate

28.3 %

High School Diploma

28.2 %

Bachelors

19.0 %
See More Education Info
Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills For a Call Agent

The skills section on your resume can be almost as important as the experience section, so you want it to be an accurate portrayal of what you can do. Luckily, we've found all of the skills you'll need so even if you don't have these skills yet, you know what you need to work on. Out of all the resumes we looked through, 26.4% of call agents listed customer service on their resume, but soft skills such as communication skills and computer skills are important as well.

  • Customer Service, 26.4%
  • Outbound Calls, 17.3%
  • Telephone Calls, 8.7%
  • Customer Information, 3.5%
  • Technical Support, 3.5%
  • Other Skills, 40.6%
  • See All Call Agent Skills

Best States For a Call Agent

Some places are better than others when it comes to starting a career as a call agent. The best states for people in this position are Alaska, California, Connecticut, and Wisconsin. Call agents make the most in Alaska with an average salary of $33,564. Whereas in California and Connecticut, they would average $31,091 and $30,763, respectively. While call agents would only make an average of $29,320 in Wisconsin, you would still make more there than in the rest of the country. We determined these as the best states based on job availability and pay. By finding the median salary, cost of living, and using the Bureau of Labor Statistics' Location Quotient, we narrowed down our list of states to these four.

1. Maine

Total Call Agent Jobs:
557
Highest 10% Earn:
$38,000
Location Quotient:
1.84
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

2. Pennsylvania

Total Call Agent Jobs:
3,381
Highest 10% Earn:
$41,000
Location Quotient:
1.27
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here

3. Oklahoma

Total Call Agent Jobs:
880
Highest 10% Earn:
$40,000
Location Quotient:
1.25
Location Quotient is a measure used by the Bureau of Labor Statistics (BLS) to determine how concentrated a certain industry is in a single state compared to the nation as a whole. You can read more about how BLS calculates location quotients here
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Top Call Agent Employers

We've made finding a great employer to work for easy by doing the hard work for you. We looked into employers that employ call agents and discovered their number of call agent opportunities and average salary. Through our research, we concluded that Sitel was the best, especially with an average salary of $23,073. Teleperformance follows up with an average salary of $23,869, and then comes Alorica with an average of $27,331. In addition, we know most people would rather work from home. So instead of having to change careers, we identified the best employers for remote work as a call agent. The employers include Kelly Services, TRC Companies, and Mass

1. Sitel
4.2
Avg. Salary: 
$23,073
Call Agents Hired: 
167+
2. Teleperformance
3.8
Avg. Salary: 
$23,869
Call Agents Hired: 
151+
3. Alorica
4.0
Avg. Salary: 
$27,331
Call Agents Hired: 
113+
4. Dial
4.6
Avg. Salary: 
$23,378
Call Agents Hired: 
92+
5. Sykes Enterprises
3.8
Avg. Salary: 
$24,094
Call Agents Hired: 
72+
6. Harte Hanks
4.4
Avg. Salary: 
$23,333
Call Agents Hired: 
44+

Call Agent Videos

Updated October 2, 2020