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Call Agent Demographics in the US

The average employee age for call agents is 39 years. The call agent workforce reached a whopping 245,089 in 2020!

Among call agents, we discovered that 63.0% of them are women, while 31.7% are men. The most common race/ethnicity among call agents is White, which makes up 64.8% of all call agents. Comparatively, there are 15.4% of the Hispanic or Latino ethnicity and 11.1% of the Black or African American ethnicity.

Call Agent Statistics and Facts in the US

After extensive research and analysis, Zippia's data science team found that:

  • There are over 245,089 call agents currently employed in the United States.
  • 63.0% of all call agents are women, while only 31.7% are men.
  • The average age of an employed call agent is 39 years old.
  • The most common ethnicity of call agents is White (64.8%), followed by Hispanic or Latino (15.4%) and Black or African American (11.1%).
  • The majority of call agents are located in UT, Logan and SC, Greenville.
  • Call agents are most in-demand in Saint Louis, MO.
  • Call agents are paid an average annual salary of $23,096.
  • The manufacturing industry is the highest-paying for call agents.
  • New York, NY pays an annual average wage of $29,240, the highest in the US.
  • Call agents average starting salary is $17,000.
  • In 2021, women earned 99% of what men earned.
  • The top 10% of highest-paid call agents earn as much as $30,000 or more.
  • 12% of all call agents are LGBT.
  • Maine is the best state for call agents to live.
  • Call agents are more likely to work at private companies in comparison to public companies.

Call Agent Statistics by Race

The most common ethnicity among call agents is White, which makes up 64.8% of all call agents. Comparatively, there are 15.4% of the Hispanic or Latino ethnicity and 11.1% of the Black or African American ethnicity.

Job Title
  • White, 64.8%
  • Hispanic or Latino, 15.4%
  • Black or African American, 11.1%
  • Asian, 5.8%
  • Unknown, 2.4%
  • American Indian and Alaska Native, 0.5%

Foreign Languages Spoken By Call Agents

The chart below shows that 66.2% of call agents speak Spanish. The second-most popular foreign language spoken is Portuguese at 5.3% and German is the third-most popular at 5.3%.

Job Title
  • Spanish, 66.2%
  • Portuguese, 5.3%
  • German, 5.3%
  • French, 4.5%
  • Russian, 2.3%
  • Other, 16.4%

Types of Call Agent Degree Levels

We assessed our data to determine the typical level of education for call agents. The most common degree for call agents is high school diploma. In fact, 28% of call agents earn that degree. A close second is bachelor's degree with 19% and rounding it off is associate degree with 14%.

Job Title
  • High School Diploma degree, 28%
  • Bachelors degree, 19%
  • Associate degree, 14%
  • Diploma degree, 7%
  • Other Degrees, 32%

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Call Agent Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ call agents. We found that the most common company type is private. In addition, the industry that employs the most call agents is the professional industry.

Company Size

We created this chart to show you the average size of companies that typically hire call agents.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

The Types Of Companies Call Agent Work In

Employees with the call agent job title have their preferences when it comes to working for a company. For instance, most call agents prefer to work at private companies over public companies.

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Private

Public

Education

Government

Top Industries Hiring Call Agents

Just based on the number of employees within each industry, we were able to determine the most common industries that employ call agents. Those industries include professional, technology and finance.

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Professional

Technology

Fortune 500

Finance

Retail

Call Agent Diversity

From race to gender and even age, we found the average demographic information on those who work as call agents. Keep reading to find out what the results for call agents were.

Call Agent Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among call agents.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Call Agent Gender Over Time

This data shows how men and women predominate in the call agent position over time.

Male
Female
38%
35%
33%
30%
28%
25%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018

Call Agent Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call agents changed.

  • Unemployment rate

Average Age of a Call Agent Based On Race And Gender

We determined the average age of call agents based on ethnicity and gender.

Male
Female

The Average Number of Years That Call Agent Stay in a Job

By looking over 4,027 call agents resumes, we figured out that the average call agent enjoys staying at their job for Less than 1 year for a percentage of 55%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Call Agent Age Breakdown

This chart breaks down the ages of call agent employees. Interestingly enough, the average age of call agents is 40+ years old, which represents 46% of the population.

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20-30 years

30-40 years

40+ years

Call Agent Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.

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Job Titleascdesc
Maleasc
Femaleascdesc
Loan Secretary5%92%
Receptionist/Human Resources Assistant8%88%
Dental Receptionist8%88%
Call Agent32%63%
Auto Service Advisor81%18%
Courtesy Associate83%13%
Technical Service Advisor84%12%
Male
Female
100%
75%
50%
25%
0%
Technical Service Advisor
Courtesy Associate
Auto Service Advisor
Call Agent
Dental Receptionist
Receptionist/Human Resources Assistant
Loan Secretary
0%
25%
50%
75%
100%

Comparing The LGBT Ratio of Call Agents with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to call agents.

Compare Jobs
Job Titleascdesc
LGBTasc
Administrative Library Assistant5.72%
Greeter7.89%
Loan Specialist8.31%
High Lighter11.49%
Call Agent12.31%
Ticket Dispatcher23.61%
Eligibility Specialist24.95%

Call Agent Jobs

Call Agent Gender Pay Gap

male-income
Male Income
$26,707
female-income
Female Income
$26,354

Call Agent Income By Gender And Race/Ethnicity

We found interesting that Asian men and Asian women make more money compared to others.

  • Male
  • Female
$27,429
$27,156
$26,883
$26,610
$26,337
$26,064
$25,791
Asian
Black or African American
Hispanic or Latino
White

Call Agent Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

All Race and Ethnicity
Educationascdesc
Incomeasc
High School Diploma or Less$26,798
Some College/ Associate Degree$27,398
Bachelor's Degree$29,227
Master's Degree$30,475

Call Agent Income By Race/Ethnicity And Education

This chart shows the impact that education has on the income level of different ethnicities.

  • Asian
  • Black or African American
  • Hispanic or Latino
  • White
$31,578
$30,475
$29,373
$28,270
$27,167
$26,064
$24,962
High School Diploma or Less
Some College/ Associate Degree
Bachelor's Degree
Master's Degree

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Call Agent Heatmaps

The amount you can make as a call agent can depend on where you live. For example, the highest salary of call agents is $36,337. Use our chart to find out where that salary is located.

Where Do Call Agents Earn The Most?

The map here shows where call agents earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Call Agents Located?

By looking through more than 4,027 resumes, we found that the most popular places for call agents are UT, Logan and SC, Greenville.

Number of Call Agents

Where Are Call Agents In High Demand?

We looked over job openings to determine where in the country call agents are in the most demand.

Jobs Openings