Call agent demographics and statistics in the US
Call agent demographics research summary. Zippia estimates call agent demographics and statistics in the United States by using a database of 30 million profiles. Our call agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call agents after extensive research and analysis:
- There are over 232,964 call agents currently employed in the United States.
- 66.6% of all call agents are women, while 33.4% are men.
- The average call agent age is 40 years old.
- The most common ethnicity of call agents is White (55.3%), followed by Hispanic or Latino (20.4%), Black or African American (11.6%) and Asian (6.7%).
- Call agents are most in-demand in Los Angeles, CA.
- The finance industry is the highest-paying for call agents.
- New York, NY pays an annual average wage of $36,741, the highest in the US.
- In 2022, women call agents earned 97% of what men earned.
- 7% of all call agents are LGBT.
- Montana is the best state for call agents to live.
- Call agents are 65% more likely to work at private companies in comparison to public companies.
On this page
Call agent demographics by:
Call agent gender statistics
66.6% of call agents are women and 33.4% of call agents are men.
- Female, 66.6%
- Male, 33.4%
Call agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 66.6% |
| Male | 33.4% |
Call agent gender pay gap
Women earn 97¢ for every $1 earned by men
Male income
$29,532
Female income
$28,611
Call agent gender ratio over time
This data breaks down the percentage of men and women in call agent positions over time. Currently, 66.6% of call agents are female.
Call agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 31.73% | 68.27% |
| 2011 | 31.58% | 68.42% |
| 2012 | 33.10% | 66.90% |
| 2013 | 33.55% | 66.45% |
| 2014 | 34.06% | 65.94% |
| 2015 | 33.94% | 66.06% |
| 2016 | 34.52% | 65.48% |
| 2017 | 34.95% | 65.05% |
| 2018 | 33.63% | 66.37% |
| 2019 | 33.19% | 66.81% |
| 2020 | 33.84% | 66.16% |
| 2021 | 33.45% | 66.55% |
Call agent related jobs gender ratio
We compared call agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Call Agent | 33% | 67% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call agent demographics by race
The most common ethnicity among call agents is White, which makes up 55.3% of all call agents. Comparatively, 20.4% of call agents are Hispanic or Latino and 11.6% of call agents are Black or African American.
- White, 55.3%
- Hispanic or Latino, 20.4%
- Black or African American, 11.6%
- Asian, 6.7%
- Unknown, 5.3%
- American Indian and Alaska Native, 0.7%
Call agent race
| Call agent race | Percentages |
|---|---|
| White | 55.3% |
| Hispanic or Latino | 20.4% |
| Black or African American | 11.6% |
| Asian | 6.7% |
| Unknown | 5.3% |
| American Indian and Alaska Native | 0.7% |
Call agent race and ethnicity over time
See how call agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.70% | 11.85% | 5.97% | 16.42% |
| 2011 | 62.41% | 12.13% | 6.11% | 16.29% |
| 2012 | 61.61% | 12.01% | 5.92% | 17.15% |
| 2013 | 61.96% | 11.85% | 6.09% | 16.82% |
| 2014 | 61.34% | 11.79% | 6.40% | 17.01% |
| 2015 | 60.72% | 11.54% | 6.18% | 18.12% |
| 2016 | 59.84% | 12.03% | 6.43% | 18.02% |
| 2017 | 60.75% | 11.44% | 6.39% | 17.84% |
| 2018 | 60.57% | 11.02% | 6.56% | 18.22% |
| 2019 | 60.17% | 11.22% | 6.37% | 18.74% |
| 2020 | 57.61% | 10.62% | 6.52% | 19.35% |
| 2021 | 55.29% | 11.59% | 6.69% | 20.37% |
Call agent wage gap by race
According to our data, asian call agents have the highest average salary compared to other ethnicities. Black or african american call agents have the lowest average salary at $29,254.
| Ethnicity | Salary |
|---|---|
| Unknown | $29,291 |
| White | $29,580 |
| Black or African American | $29,254 |
| Asian | $30,040 |
| Hispanic or Latino | $29,503 |
Average call agent age
See how the average age of call agents varies based on ethnicity and gender.
Male
Female
Call agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Call agent age breakdown
The average age of call agents is 40+ years years old, representing 49% of the call agent population.
Call agent age breakdown
| Call Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Call agent educational attainment
The most common degree for call agents is high school diploma, with 38% of call agents earning that degree. The second and third most common degree levels are bachelor's degree degree at 25% and bachelor's degree degree at 19%.
- High School Diploma, 38%
- Bachelor's, 25%
- Associate, 19%
- Diploma, 9%
- Other Degrees, 9%
Call agents by degree level
| Call agent degree | Percentages |
|---|---|
| High School Diploma | 38% |
| Bachelor's | 25% |
| Associate | 19% |
| Diploma | 9% |
| Other Degrees | 9% |
Call agent jobs you might like
Call agent wage gap by degree level
According to the data, call agents with a Master's degree earn more than those without, at $32,410 annually. With a Bachelor's degree, call agents earn a median annual income of $31,284 compared to $28,817 for call agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $32,410 |
| High School Diploma or Less | $27,953 |
| Bachelor's Degree | $31,284 |
| Some College/ Associate Degree | $28,817 |
Call agent employment statistics
Most call agents work for a private in the professional industry.
Company size where call agents work
Below, you can see the size of companies where call agents work.
Call agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 6% |
| 50 - 100 employees | 9% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 9% |
| 1,000 - 10,000 employees | 30% |
| > 10,000 employees | 29% |
Call agent jobs by company type
Employees with the call agent job title have their preferences when it comes to working for a company. For instance, most call agents prefer to work at private companies over public companies.
Call agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 3% |
| Public | 30% |
| Private | 65% |
| Government | 1% |
Call agent jobs by industry
The most common industries for call agents are professional, technology and retail.
Call agent industry statistics
| Industry | Percentages |
|---|---|
| Professional | 19% |
| Technology | 13% |
| Fortune 500 | 12% |
| Media | 7% |
| Retail | 7% |
| Finance | 7% |
| Health Care | 6% |
| Telecommunication | 5% |
| Hospitality | 4% |
| Manufacturing | 3% |
| Education | 3% |
| Transportation | 2% |
| Non Profits | 2% |
| Insurance | 2% |
| Internet | 1% |
| Government | 1% |
| Automotive | 1% |
| Utilities | 1% |
| Construction | 1% |
| Start-up | 1% |
| Real Estate | 1% |
| Energy | 1% |
Call agent turnover and employment statistics
Call agent unemployment rate over time
The unemployment rate for call agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call agent unemployment rate by year
| Year | Call agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average call agent tenure
The average call agent stays at their job for 1-2 years, based on the 4,027 call agents resumes in Zippia's database.
Call agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 55% |
| 1-2 years | 25% |
| 3-4 years | 6% |
| 5-7 years | 9% |
| 8-10 years | 2% |
| 11+ years | 1% |
Call agent LGBT ratio compared to similar jobs
Review the percent of call agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Dealer Accounts Investigator | 5.53% | 20,370 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Call Agent | 7.19% | - |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Serials Assistant | 11.16% | 543 |
| Human Resources Assistant | 15.31% | 40,408 |
Similar call agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Dealer Accounts Investigator | 5.53% | 20,370 |
| Social Security Benefits Interviewer | 6.73% | 97,464 |
| Cut File Clerk | 8.60% | 66,500 |
| Credit Reference Clerk | 8.99% | 71,280 |
| Serials Assistant | 11.16% | 543 |
| Human Resources Assistant | 15.31% | 40,408 |
Foreign languages spoken by call agents
The most common foreign language among call agents is Spanish at 66.2%. The second-most popular foreign language spoken is Portuguese at 5.3% and German is the third-most popular at 5.3%.
- Spanish, 66.2%
- Portuguese, 5.3%
- German, 5.3%
- French, 4.5%
- Croatian, 2.3%
- Other, 16.4%
Call agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 66.2% |
| Portuguese | 5.3% |
| German | 5.3% |
| French | 4.5% |
| Croatian | 2.3% |
| Other | 16.4% |
