Average Call Agent Salary
$23,000 yearly
$8.21 hourly
Updated July 8, 2021
$17,000
10 %
$23,000
Median
$30,000
90 %
The average call agent makes about $23,096 per year. That's $11.1 per hour! Those in the lower 10%, such as entry-level positions, only make about $17,000 a year. Meanwhile, the top 10% are sitting pretty with an average salary of $30,000. Many of call agents seem to be drawn to professional and technology companies. Unless they care more about money, in which case call agents tend to work at manufacturing, professional, and finance companies. Even the employees who work in these industries can confirm that's where the money is. Although money is important, a lot of people base their career decisions solely on location. That's why we found that Alaska, California and Connecticut pay call agents the highest salaries.

Average Call Agent Salary By State

The darker areas on the map show where call agents earn the highest salaries across all 50 states.

Average Salary

Call Agent average salary by State

StateascdescAvg. salaryascdescHourly rateascdesc
Alabama
Alabama
$22,711
$22,711
$10.92
$10.92
Alaska
Alaska
$33,564
$33,564
$16.14
$16.14
Arizona
Arizona
$21,507
$21,507
$10.34
$10.34
Arkansas
Arkansas
$25,416
$25,416
$12.22
$12.22
California
California
$31,091
$31,091
$14.95
$14.95
Colorado
Colorado
$25,887
$25,887
$12.45
$12.45
Connecticut
Connecticut
$30,763
$30,763
$14.79
$14.79
Delaware
Delaware
$24,058
$24,058
$11.57
$11.57
District of Columbia
District of Columbia
$27,642
$27,642
$13.29
$13.29
Florida
Florida
$20,873
$20,873
$10.04
$10.04
Georgia
Georgia
$21,506
$21,506
$10.34
$10.34
Hawaii
Hawaii
$24,102
$24,102
$11.59
$11.59
Idaho
Idaho
$24,054
$24,054
$11.56
$11.56
Illinois
Illinois
$24,239
$24,239
$11.65
$11.65
Indiana
Indiana
$23,281
$23,281
$11.19
$11.19
Iowa
Iowa
$22,199
$22,199
$10.67
$10.67
Kansas
Kansas
$23,608
$23,608
$11.35
$11.35
Kentucky
Kentucky
$22,446
$22,446
$10.79
$10.79
Louisiana
Louisiana
$21,132
$21,132
$10.16
$10.16
Maine
Maine
$28,729
$28,729
$13.81
$13.81
Maryland
Maryland
$26,705
$26,705
$12.84
$12.84
Massachusetts
Massachusetts
$26,649
$26,649
$12.81
$12.81
Michigan
Michigan
$22,633
$22,633
$10.88
$10.88
Minnesota
Minnesota
$26,858
$26,858
$12.91
$12.91
Mississippi
Mississippi
$17,564
$17,564
$8.44
$8.44
Missouri
Missouri
$24,101
$24,101
$11.59
$11.59
Montana
Montana
$23,508
$23,508
$11.30
$11.30
Nebraska
Nebraska
$26,110
$26,110
$12.55
$12.55
Nevada
Nevada
$25,076
$25,076
$12.06
$12.06
New Hampshire
New Hampshire
$29,150
$29,150
$14.01
$14.01
New Jersey
New Jersey
$25,975
$25,975
$12.49
$12.49
New Mexico
New Mexico
$23,948
$23,948
$11.51
$11.51
New York
New York
$29,255
$29,255
$14.06
$14.06
North Carolina
North Carolina
$23,144
$23,144
$11.13
$11.13
North Dakota
North Dakota
$25,037
$25,037
$12.04
$12.04
Ohio
Ohio
$25,176
$25,176
$12.10
$12.10
Oklahoma
Oklahoma
$26,484
$26,484
$12.73
$12.73
Oregon
Oregon
$27,533
$27,533
$13.24
$13.24
Pennsylvania
Pennsylvania
$27,644
$27,644
$13.29
$13.29
Rhode Island
Rhode Island
$22,151
$22,151
$10.65
$10.65
South Carolina
South Carolina
$18,461
$18,461
$8.88
$8.88
South Dakota
South Dakota
$24,575
$24,575
$11.81
$11.81
Tennessee
Tennessee
$24,454
$24,454
$11.76
$11.76
Texas
Texas
$20,246
$20,246
$9.73
$9.73
Utah
Utah
$23,226
$23,226
$11.17
$11.17
Vermont
Vermont
$24,480
$24,480
$11.77
$11.77
Virginia
Virginia
$21,974
$21,974
$10.56
$10.56
Washington
Washington
$27,895
$27,895
$13.41
$13.41
West Virginia
West Virginia
$19,728
$19,728
$9.48
$9.48
Wisconsin
Wisconsin
$29,320
$29,320
$14.10
$14.10
Wyoming
Wyoming
$24,133
$24,133
$11.60
$11.60

Highest Paying Cities For Call Agent

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
New York, NY
New York, NY
$29,240
$29,240
$14.06
$14.06
Las Vegas, NV
Las Vegas, NV
$24,821
$24,821
$11.93
$11.93
Saint Louis, MO
Saint Louis, MO
$23,943
$23,943
$11.51
$11.51
Dallas, TX
Dallas, TX
$20,067
$20,067
$9.65
$9.65
Charleston, WV
Charleston, WV
$19,499
$19,499
$9.37
$9.37

The largest raises come from changing jobs.

See what's out there.

Average Call Agent Salary Over Time

Compare salaries for individual cities or states with the national average.

Location

    How Much Do Call Agents Make In Different Industries?

    The salary for a call agent can vary depending on what industry the job is in. The highest salaries for call agents tend to be found in manufacturing, professional, and finance companies. In fact, call agents can make a yearly salary of $28,028 while working for manufacturing companies.
    Industry
    Avg. Salary
    Range
    1. Manufacturing
    $28,028
    Avg. Salary
    $21k
    $29k
    2. Professional
    $27,974
    Avg. Salary
    $21k
    $29k
    3. Finance
    $24,300
    Avg. Salary
    $21k
    $29k
    4. Technology
    $24,170
    Avg. Salary
    $21k
    $29k
    5. Media
    $23,248
    Avg. Salary
    $21k
    $29k

    High Paying Call Agent Jobs

    Average JOB Salary by Field

    Customer Service Technician

    Avg. salary: $33,967

    A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He interacts with his customers through phone, face to face, by email, or live chat and provides information about the products that he maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
    166,603 Customer Service Technician Jobs
    Bilingual Customer Service

    Avg. salary: $31,540

    In bilingual customer service, a representative specializes in responding to calls using English or another foreign language that the customer prefers. Among their primary responsibilities include assisting customers and addressing any inquiries, concerns, or issues that they may raise. Aside from this, a representative may also recommend or sell products, process refunds or payments, and conduct surveys or polls. Furthermore, a representative needs to build rapport with customers to secure sales or create a substantial client base.
    132,292 Bilingual Customer Service Jobs
    Customer Service Representative

    Avg. salary: $29,624

    Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
    144,232 Customer Service Representative Jobs
    Representative

    Avg. salary: $35,079

    Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.
    152,891 Representative Jobs
    Customer Representative

    Avg. salary: $29,307

    A customer service representative is a professional person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he sells. He must possess an approachable personality, a passion for customer service, and work with his fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.
    154,006 Customer Representative Jobs
    Customer Care Representative

    Avg. salary: $30,595

    A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
    156,196 Customer Care Representative Jobs

    Call Agent Salaries By Years Of Experience

    The salary for a call agent can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Call Agents The Most?

    If you insist on knowing when your check is going to come and for how much, then you'd be better off working for companies like Cafe Rio and Caleres as they offer the highest salaries for call agents.
    Company
    Company
    Avg. Salary
    Range
    $20k
    $29k
    $20k
    $29k

    Recently Added Call Agent Salaries

    Location
    CompanyascdescJobascdescLocationascdescDate AddedascdescSalaryascdesc
    Call Agent
    Call Agent
    Saint Louis, MO
    Saint Louis, MO
    06/05/2021
    06/05/2021
    $28,070
    $28,070
    06/05/2021
    TRC Staffing Services
    TRC Staffing Services
    Call CTR. Agent (Work From Home)
    Call CTR. Agent (Work From Home)
    Call CTR. Agent (Work From Home)
    Dallas, TX
    Dallas, TX
    05/28/2021
    05/28/2021
    $25,044
    $25,044
    05/28/2021
    TRC Staffing Services
    TRC Staffing Services
    Call CTR. Agent (Work From Home)
    Call CTR. Agent (Work From Home)
    Call CTR. Agent (Work From Home)
    Dallas, TX
    Dallas, TX
    05/23/2021
    05/23/2021
    $25,044
    $25,044
    05/23/2021
    Bilingual Call Agent
    Bilingual Call Agent
    Saint Louis, MO
    Saint Louis, MO
    05/20/2021
    05/20/2021
    $28,070
    $28,070
    05/20/2021
    Bilingual Call Agent
    Bilingual Call Agent
    Saint Louis, MO
    Saint Louis, MO
    05/20/2021
    05/20/2021
    $28,070
    $28,070
    05/20/2021
    TRC Staffing Services
    TRC Staffing Services
    Call CTR. Agent-Work From Home
    Call CTR. Agent-Work From Home
    Call CTR. Agent-Work From Home
    Dallas, TX
    Dallas, TX
    03/30/2021
    03/30/2021
    $26,088
    $26,088
    03/30/2021
    Bilingual Call Agent
    Bilingual Call Agent
    Saint Louis, MO
    Saint Louis, MO
    03/23/2021
    03/23/2021
    $28,070
    $28,070
    03/23/2021
    Call Agent
    Call Agent
    Saint Louis, MO
    Saint Louis, MO
    01/14/2021
    01/14/2021
    $28,070
    $28,070
    01/14/2021
    Work From Home Call Agent
    Work From Home Call Agent
    Kansas City, MO
    Kansas City, MO
    01/13/2021
    01/13/2021
    $31,305
    $31,305
    01/13/2021
    Bilingual Hotline Call Agent (Immunization) (Remote)
    Bilingual Hotline Call Agent (Immunization) (Remote)
    Noma, FL
    Noma, FL
    01/11/2021
    01/11/2021
    $28,175
    $28,175
    01/11/2021

    Average Call Agent Salary by Demographic

    Call Agent Gender Pay Gap

    male-income
    Male Income
    $26,707
    female-income
    Female Income
    $26,354
    Median Call Agent Income by Race
    Asian call agents have the highest average salary compared to other ethnicities. Black or african american call agents have the lowest average salary at $26,239.
    $28,000
    $27,000
    $26,000
    White
    Black or African American
    Asian
    Unknown
    Hispanic or Latino
    Ethnicityascdesc
    Salaryascdesc
    White$26,547
    Black or African American$26,239
    Asian$26,977
    Unknown$26,436
    Hispanic or Latino$26,454
    Average Call Agent Salary by Education Level
    Call agents with a Masters degree earn more than those without, at $29,971 annually. With a Bachelors degree, call agents earn a median annual income of $28,743 compared to $26,945 for call agents with an Associate degree.
    $31,000
    $30,000
    $29,000
    $28,000
    $27,000
    $26,000
    High School Diploma or Less
    Some College/ Associate Degree
    Bachelor's Degree
    Master's Degree
    Educationascdesc
    Salaryascdesc
    High School Diploma or Less$26,354
    Some College/ Associate Degree$26,945
    Bachelor's Degree$28,743
    Master's Degree$29,971