We calculated that 26% of Call Agents are proficient in Customer Service, Outbound Calls, and Telephone Calls. They’re also known for soft skills such as Communication skills, Computer skills, and Customer-service skills.
We break down the percentage of Call Agents that have these skills listed on their resume here:
Some of the skills we found on call agent resumes included "customer service," "outbound calls," and "telephone calls." We have detailed the most important call agent responsibilities below. The most important skills for a call agent to have in this position are communication skills. In this excerpt that we gathered from a call agent resume, you'll understand why: "customer service representatives must be able to provide clear information in writing, by phone, or in person." According to resumes we found, communication skills can be used by a call agent in order to "handled calls on behalf of cox communications assisted customers in fixing their internet services" Another trait important for fulfilling call agent duties is computer skills. According to a call agent resume, "customer service representatives must be adept at using computers. ." Here's an example of how call agents are able to utilize computer skills: "navigate through computer programs while troubleshooting with customers over the phone. " Call agents are also known for customer-service skills, which can be critical when it comes to performing their duties. An example of why this skill is important is shown by this snippet that we found in a call agent resume: "representatives help companies retain customers by professionally answering questions and helping to resolve complaints." We also found this resume example that details how this skill is put to the test: "answered a constant flow of customer calls addressed and resolved customer product complaints empathetically and professionally. " A thorough review of lots of resumes revealed to us that "interpersonal skills" is important to completing call agent responsibilities. This resume example shows just one way call agents use this skill: "representatives should be able to create positive interactions with customers." Here's an example of how this skill is used from a resume that represents typical call agent tasks: "handled members calls, customer service,problem solving, interpersonal communication. " Yet another important skill that a call agent must demonstrate is "listening skills." Representatives must listen carefully to ensure that they understand customers in order to assist them. This is clearly demonstrated in this example from a call agent who stated: "required to multitask programs, listen to a headset, and provide accurate information to clients. " Another skill commonly found on call agent resumes is "patience." This description of the skill was found on several call agent resumes: "representatives should be patient and polite, especially when interacting with dissatisfied customers." Here's an example from a resume of how this skill could fit into the day-to-day call agent responsibilities: "assist customers in a professional manner, always engaging in excellent customer satisfaction handled cash and credit cards customer service and patience"
See the full list of call agent skills.
We've found that 19.0% of call agents have earned a bachelor's degree. Furthermore, 2.0% earned their master's degrees before becoming a call agent. While it's true that some call agents have a college degree, it's generally possible to become one with only a high school degree. In fact, one out of every two call agents did not spend the extra money to attend college.
Those call agents who do attend college, typically earn either business degrees or medical assisting services degrees. Less commonly earned degrees for call agents include psychology degrees or nursing degrees.
Once you're ready to become a call agent, you should explore the companies that typically hire call agents. According to call agent resumes that we searched through, call agents are hired the most by Mass, Baptist Health South Florida, and Caleres. Currently, Mass has 3 call agent job openings, while there are 1 at Baptist Health South Florida and 1 at Caleres.
Since salary is important to some call agents, it's good to note that they are figured to earn the highest salaries at Cafe Rio, Caleres, and U-Haul. If you were to take a closer look at Cafe Rio, you'd find that the average call agent salary is $28,727. Then at Caleres, call agents receive an average salary of $27,870, while the salary at U-Haul is $27,188.
View more details on call agent salaries across the United States.
For the most part, call agents make their living in the professional and technology industries. Call agents tend to make the most in the manufacturing industry with an average salary of $28,028. The call agent annual salary in the professional and finance industries generally make $27,974 and $24,300 respectively. Additionally, call agents who work in the manufacturing industry make 20.6% more than call agents in the media Industry.