Call center agent jobs in Akron, OH - 638 jobs

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monito Customer Service Representative, Customer Service, Representative, Retail, Service

Jergens, Inc. has been a strong presence in the manufacturing industry for over 75 years, becoming one of the world's largest manufacturers of standard tooling components, vises and other workholding equipment. Jergens has career opportunities for anyone interested in manufacturing and we are looking for individuals who are motivated, team-oriented, and passionate about growing or starting their career in manufacturing! Our work culture: Jergens, Inc., is a privately owned manufacturer founded by the Schron Family in 1942. Headquartered in Cleveland, OH, Jergens has a global reach, with activities across 4 continents and 30+ countries around the world. Through the many changes over the past 75 years, one thing has remained a constant - the core values of Jergens. A dedication to: • Honesty • Hard work • Excellence in all we do • A commitment to family These values are the foundation upon which the company was built, the standard for how every Jergens employee conducts themselves today and will continue to set the direction into the future as we continue to grow our family of employees. About Jergens, Inc. Jergens, Inc. is comprised of 3 distinct business units: Workholding Solutions, Lifting Solutions and Specialty Fasteners. Building on its reputation of uncompromising quality standards, Jergens is committed to helping its customers achieve leaner, more profitable manufacturing, and continues to add products and engineered solutions for an integrated approach to “Manufacturing Efficiency.” To learn more about Jergens, Inc., visit us at ****************** Also, be sure to check out our video to see what it's like to work at Jergens: **************************** Benefits of Working at Jergens, Inc. Jergens offers employees • Competitive compensation • Comprehensive insurance benefits package (including medical, dental and vision coverage as well as company paid life insurance and disability) • Tuition reimbursement • Fun staff events and activities • 401k plan with profit sharing • Paid vacation time starting at 13 days • 11 paid holidays Reports to: Director of Marketing Responsibilities • Has a basic understanding of our company's policies, procedures, products and services and capabilities to serve our customers. Seeks assistance, as necessary with unfamiliar situations. • Communicates effectively with the customer; and provides complete information to the appropriate internal company resources to be able to effectively serve our customers. • Develops and maintains effective working relationships with assigned customers while gaining an understanding of their businesses, organization, and needs. • Develops effective relationships with appropriate internal company resources to be able to serve as a liaison in effectively serving our customers. • Processes all customer inquiries for Quotes, Orders, and RMA's in an ERP System effectively and efficiently. • Works closely with the credit department to verify the customer's credit status and to resolve any credit issues. • Reviews Open Order Reports, communicates delivery changes to customers and sales reps via email. Works with other departments to resolve delivery issues as needed. • Follows all policies and procedures when processing customer inquiries. • Communicates any suggested changes to policies and procedures to supervisor for review. • Maintains timely and accurate records. Requirements • High school education with some additional formal education in a related field is preferred. • Has the necessary training to be proficient in the position. • Has a minimum of one year of customer service experience and has demonstrated the ability to meet the expectations of the position. • Customer oriented with excellent communication and interpersonal skills. • Capable of interacting effectively with customers and internal company resources to achieve common goals. • Excellent computer, written, and oral skills. • Proficient with an ERP system. • Has strong analytical and problem-solving abilities. • Effective time management skills. • High energy with a sense of urgency in responding to customer needs. • High level of personal and professional integrity. • Is committed to the company's values. • Attention to detail in every aspect of role within the organization. Requirements • High school education with some additional formal education in a related field is preferred. • Has the necessary training to be proficient in the position. • Has a minimum of one year of customer service experience and has demonstrated the ability to meet the expectations of the position. • Customer oriented with excellent communication and interpersonal skills. • Capable of interacting effectively with customers and internal company resources to achieve common goals. • Excellent computer, written, and oral skills. • Proficient with an ERP system. • Has strong analytical and problem-solving abilities. • Effective time management skills. • High energy with a sense of urgency in responding to customer needs. • High level of personal and professional integrity. • Is committed to the company's values. • Attention to detail in every aspect of role within the organization.

Position Overview: Deliver a best-in-class, customer-centric experience through accurate and efficient handling of claims and returns. The Claims & Returns Specialist is responsible for investigating product-related issues, processing RMAs, coordinating replacements or credits, and ensuring timely, professional communication between customers, Sales, Quality, and Production. Essential Job Functions: Deliver a best-in-class, customer-centric experience with every customer interaction across every channel (calls, emails, chat, text). Communicate clearly and professionally in both verbal and written formats. Demonstrate a positive, empathetic, and professional demeanor toward all customers and colleagues. Maintain ownership of all assigned cases through full resolution, ensuring a one-touch experience whenever possible. Accurately process RMA requests, credits, replacements, and adjustments in ERP and CRM systems according to company policy. Validate claim details, including original order, shipment, and inspection records, to ensure complete and accurate resolution. Follow all established workflows and work instructions to ensure consistency and compliance. Meet or exceed Customer Experience performance metrics, including SLA compliance, response time, quality, and order accuracy. Collaborate with Quality, Production, and Shipping to verify root cause and coordinate appropriate corrective action (e.g., repair, remake, or credit). Maintain accurate documentation, including case notes, RMA logs, return authorizations, photos, and investigation summaries. Communicate clearly and professionally with internal teams to ensure customer needs are met in full and on time. Escalate complex or unresolved cases promptly to the Lead or Manager, Customer Experience, for support. Identify recurring issues or trends and escalate to Quality or the Manager, Customer Experience, for analysis. Demonstrate a command of product and industry knowledge when assisting with questions, providing guidance and choices to our customers. Understand and effectively use applicable technology as required by the business, including ERP, Salesforce and Microsoft Outlook. Non-Essential Job Functions: Other duties as assigned Training: On the job Qualifications: Education & Certifications: High school diploma or Equivalent through Associate's Degree or higher preferred, but not required Experience: 1-3+ year(s) customer service experience preferred, Intermediate or higher skill level in Microsoft Outlook, Excel, and Word, Experience in business software - ERP, order entry software, CRM preferably Salesforce Key Competencies: Performs well under pressure, Technophile, Team-Oriented, Listening, Problem-Solving, Time Management, Flexible, Highly Organized, Detail-Oriented, Reliable, Highly Engaged, Professional Communication (written & verbal), Coachable, Empathetic Physical Requirements: Long periods of sitting or standing at an individual workstation, heavy computer work. Working Conditions: Daily work in a temperature-controlled office environment, heavy computer work, must be able to stand/sit for the duration of the workday EEO Statement: National Safety Apparel provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation or any other protected group status as defined by law.

Job Description Minimum Qualifications: a. Formal Education Required: High School Diploma or equivalent b. Experience & Training Required: Minimum of one year of experience performing same or similar responsibilities. Relevant experience includes: Customer service experience in an information management industry, including call-center, receptionist or administrative support experience that includes customer service responsibilities. Experience in health insurance/healthcare preferred.

Join Our Team at Advanced Dermatology! At Advanced Dermatology, our mission to revolutionize skin care starts by partnering with outstanding, industry-leading dermatologists. We take pride in creating environments where our physicians and providers excel-and that includes having a skilled, supportive call center team to ensure every patient interaction runs smoothly. We are currently seeking Call Center Specialists with experience in patient registration and insurance verification. In this role, you'll be a key part of our front-line team, supporting a high call volume while delivering accurate data entry and exceptional service. You'll help patients navigate scheduling, insurance, and questions about our services-all while providing a warm, professional, and seamless experience. What You'll Do: Handle a high volume of inbound and outbound patient calls with professionalism and empathy Complete patient registration, perform accurate data entry, and verify insurance information Support appointment scheduling and respond to practice-related inquiries Ensure patients have a positive experience from their first call through their visit What We're Looking For: Experience in medical office administration, patient registration, insurance verification, or call center support Comfort working in a fast-paced, high-call-volume environment Strong attention to detail with proven data entry accuracy Excellent communication and interpersonal skills A team-oriented mindset and commitment to outstanding patient care Why Join Optima? Work alongside passionate dermatologists and providers in a supportive, collaborative environment Be part of a team that values excellence, growth, and an exceptional patient experience

MVP Home Improvements is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Youngstown, OH office to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners' information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications We offer an hourly base pay plus uncapped commissions. The average call center representative makes $45k, and top performers make $60k+.

CALL CENTER AGENTS - TWINSBURG, OHIO PAID TRAINING, Up to $16 HOURLY, PTO & BENEFITS with FULL TIME POSITIONS AVAILABLE in TWINSBURG, OHIO HYBRID FULL TIME EVENING & WEEKEND POSITIONS STARTING Up to $16 HOURLY + BONUSES IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team! Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression! Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants. We are seeking FULL TIME - EVENINGS & WEEKENDS. HYBRID AFTER TRAINING Responsibilities · Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department. · Provide an exceptional customer experience with each call. · Accurate entry of customer's information into our database to set each appointment. · Make outbound calls to potential customers as necessary for various follow-up initiatives. · Additional administrative duties as required. Qualifications · Exceptional verbal and written communication skills · Exceptional listening and problem-solving skills · Must be very well organized · Ability to speak clearly and concisely over the phone · Ability to multi-task (talk and type simultaneously) and overcome objections · Upbeat, positive and professional attitude - a team player · Must genuinely enjoy helping customers · Proficiency with computers is required along with an aptitude to learn our phone and database systems · Accuracy and attention to detail are must-have traits · Reliable attendance and punctuality TRAINING PAY, BONUSES & BENEFITS with PTO HYBRID AFTER TRAINING PAID TRAINING with FULL TIME POSITIONS AVAILABLE FULL TIME EVENING & WEEKEND POSITIONS UP TO $16 HOURLY + BONUSES + BENEFITS + PTO PAID TRAINING - EQUIPMENT SUPPLIED -Must have high-speed internet connection -Must be self-disciplined to stay on task -Must have ability to speak with customers without any major background noise or distractions while on the phone -Must be willing and able to TRAIN & work at our Twinsburg, Ohio office GDI is an Equal Employment Opportunity Employer #INDGDICA

CALL CENTER AGENTS - TWINSBURG, OHIO PAID TRAINING, Up to $16 HOURLY, PTO & BENEFITS with FULL TIME POSITIONS AVAILABLE in TWINSBURG, OHIO FULL TIME EVENING & WEEKEND POSITIONS STARTING Up to $16 HOURLY + BONUSES IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team! Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression! Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants. We are seeking FULL TIME - EVENINGS & WEEKENDS HOURS - MONDAY-THURSDAY 1:00 PM - 930 PM, FRIDAY 11:30 AM - 8:00 PM / WEEKEND ROTATION ARE REMOTE Responsibilities · Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department. · Provide an exceptional customer experience with each call. · Accurate entry of customer's information into our database to set each appointment. · Make outbound calls to potential customers as necessary for various follow-up initiatives. · Additional administrative duties as required. Qualifications · Exceptional verbal and written communication skills · Exceptional listening and problem-solving skills · Must be very well organized · Ability to speak clearly and concisely over the phone · Ability to multi-task (talk and type simultaneously) and overcome objections · Upbeat, positive and professional attitude - a team player · Must genuinely enjoy helping customers · Proficiency with computers is required along with an aptitude to learn our phone and database systems · Accuracy and attention to detail are must-have traits · Reliable attendance and punctuality TRAINING PAY, BONUSES & BENEFITS with PTO PAID TRAINING with FULL TIME POSITIONS AVAILABLE FULL TIME EVENING & WEEKEND POSITIONS UP TO $16 HOURLY + BONUSES + BENEFITS + PTO PAID TRAINING - EQUIPMENT SUPPLIED -Must have high-speed internet connection -Must be self-disciplined to stay on task -Must have ability to speak with customers without any major background noise or distractions while on the phone -Must be willing and able to TRAIN & work at our Twinsburg, Ohio office GDI is an Equal Employment Opportunity Employer #INDGDICA

CALL CENTER AGENTS - TWINSBURG, OHIO PAID TRAINING, Up to $16 HOURLY, PTO & BENEFITS with FULL TIME POSITIONS AVAILABLE in TWINSBURG, OHIO HYBRID FULL TIME EVENING & WEEKEND POSITIONS STARTING Up to $16 HOURLY + BONUSES IMMEDIATE HIRES AVAILABLE!!!!! Must be willing and able to TRAIN & work at our Twinsburg, OH Corporate office Great Day Improvements is GROWING! We are seeking friendly upbeat people to join our Customer Care Team! Our Customer Care Specialists are the first point of contact with customers and are responsible for the BEST first impression! Their primary responsibility is to assist new customers in scheduling a free design consultation with one of our Design Consultants. We are seeking FULL TIME - EVENINGS & WEEKENDS. HYBRID AFTER TRAINING Responsibilities * Answer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate department. * Provide an exceptional customer experience with each call. * Accurate entry of customer's information into our database to set each appointment. * Make outbound calls to potential customers as necessary for various follow-up initiatives. * Additional administrative duties as required. Qualifications * Exceptional verbal and written communication skills * Exceptional listening and problem-solving skills * Must be very well organized * Ability to speak clearly and concisely over the phone * Ability to multi-task (talk and type simultaneously) and overcome objections * Upbeat, positive and professional attitude - a team player * Must genuinely enjoy helping customers * Proficiency with computers is required along with an aptitude to learn our phone and database systems * Accuracy and attention to detail are must-have traits * Reliable attendance and punctuality TRAINING PAY, BONUSES & BENEFITS with PTO HYBRID AFTER TRAINING PAID TRAINING with FULL TIME POSITIONS AVAILABLE FULL TIME EVENING & WEEKEND POSITIONS UP TO $16 HOURLY + BONUSES + BENEFITS + PTO PAID TRAINING - EQUIPMENT SUPPLIED * Must have high-speed internet connection * Must be self-disciplined to stay on task * Must have ability to speak with customers without any major background noise or distractions while on the phone * Must be willing and able to TRAIN & work at our Twinsburg, Ohio office GDI is an Equal Employment Opportunity Employer #INDGDICA

Call Center- Member Benefit Specialist Founded in 2003, Roundstone is not your typical insurance company. We're on a mission to help employers save on healthcare benefits so they can put those savings towards bettering their businesses and taking care of their employees. Role Description As a Member Benefit Specialist you will assist policy holders, providers and agents with their health insurance inquiries and concerns over the phone. Your duties will include answering questions about coverage, claims, benefits and resolving billing issues. This role requires the ability to maintain accurate records of customer interactions in a high volume call center while maintain a professional demeanor and providing excellent customer service. Key Duties & Responsibilities: Ability to read, understand, and communicate medical benefits according to SPD language; Respond to inquiries and phone calls from providers, policyholders, and agents regarding benefits, coverage, or claims status in accordance with established performance expectations; Maintain quality customer services through call center; follow customer service practices; adhere to timely expectations according to established expectations; Comfortable placing outbound calls for request and follow-up on additional information as needed for incomplete claims, to include but not limited to COB, accident investigations, eligibility, etc.; Familiar with and understands various fee schedules Skills and Qualifications: Knowledge of TPA administrative services, policies, procedures and systems; 6 months + of customer service call center experience in medical insurance environment addressing member and provider calls; Dental and Vision benefit knowledge a plus; Excellent verbal, communication, and written skills with strong organizational and research skills; Proficiency in Microsoft Office (Word, Excel and Access); Must be detail-oriented, have ability to work well under pressure, and handle multiple tasks with deadlines; Bilingual (English/Spanish) skills a plus. Better Benefits: We're leaders in our industry, so naturally, we look out for our employees' best interests with a robust benefits package. Roundstone employees are eligible for: Medical, dental and vision benefits Annual bonus Dependent care 100% match up to max allowable PTO beginning on Day 1 Tuition reimbursement Health work/life balance Hybrid office schedule 401(k) plan with company match Employee Assistance Program On-site gym with personal trainer access Life insurance and short term disability insurance More About Roundstone Headquartered in Rocky River, Ohio, Roundstone is regularly recognized as a Northeast Ohio Top Workplace by the Plain Dealer and cleveland.com. We are especially proud to be recognized as a Top Workplace since this honor is determined by anonymous feedback from our own employees. Roundstone employees enjoy a supportive workplace where they are engaged, valued and regularly recognized for their hard work at monthly company meetings. Roundstone's core values are evident every day and are shared with the community through the sponsorship of community events and outreach. Our Core Values Live well: Be healthier and bring positive energy to all you do. Work smarter: Get things done, better. Own it: Accountability is your middle name. Be on time, do what you say, and finish what you start. Be intellectually curious: Always be learning. See opportunity everywhere and have a drive to know. Culture and fit are integral to success and in an effort to achieve a better match both from a candidate's perspective and our organization, please take a minute, click on the link and take the really brief survey: ******************************** Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Roundstone Insurance we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Are you searching for an opportunity to make a real impact, experience professional growth, and become a respected member of one of the 200 Healthiest Credit Unions in the nation? Role: Our Call Center Representatives assist members and potential members with their telephone requests; explains services, responds to problems, and directs phone calls to the appropriate area. Essential Functions & Responsibilities: Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations. Identifies cross-sell opportunities and cross-sells services to members. Maintains member account information on computer system. Ensures the appropriate records are maintained and required reports are prepared. Assists other departments as needed. Performs other job-related duties as assigned. Performance Measurements: To provide informed, prompt, accurate, courteous, and professional phone service to all members and potential members. Answering telephone immediately, responding to correspondence without delay and return calls by end of day. To maintain a dependable record of attendance and timeliness. To process member transactions with zero errors. To meet/exceed sales & referral goals per month. To add to and maintain knowledge of all new policies and procedures to ensure remain compliant with all regulations. To troubleshoot and resolve member inquiries in a timely, friendly and accurate manner. PM22 Requirements: Knowledge and Skills: Experience: Up to six months of similar or related experience. Education: College education preferred Benefits Package: · Medical, prescription, dental, vision · Life and long term disability Insurance, employer paid · Generous 401(k) plan · Paid time off and holidays · Loan discounts · Tuition reimbursement paid up to 90% of classes including Master's programs · Considerable and substantive internal training on a myriad of banking subjects, member service, professionalism, and best industry practices. Cardinal Credit Union is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment. We are a non-smoking work environment. PI1a7bd3ed4db4-31181-39544619

Job DescriptionDescription: Take customer calls and provide accurate, satisfactory answers to their queries and concerns Reserve appointments for the guest at their preferred location Call clients and customers to inform them about the company's new products & services Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information Collaborate with other call center professionals to improve customer service Marketing job duties as required Requirements: Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Computer literacy Phone skills, including familiarity with complex or multi-line phone systems In-depth knowledge of a company's products and/or services Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Newsweek's list of Top 100 Most Loved Workplaces for 2024 On Site-3rd Shift Pay Rate: $16.00 per hour Handle incoming calls from drivers and/or customers with breakdown issues Handle accidents involving Aim equipment; by documenting information as needed and calling appropriate parties Locate and follow up with service and fuel vendors Set up rental units when needed Set up and modify vendors in NATC locator Establish work orders and create purchase orders Assist drivers with direction to Aim Facilities & vendors 3rd shift hours Full Time 1+ years of working experience in telecommunications Good communication skills (phone skills) Proficient in Microsoft office applications Benefits for Employee & Family: Anthem Blue Cross/Blue Shield Medical Coverage Dental and Vision 401K and Company Match Paid Time Off Company Paid Life Insurance Short-Term/Long-Term Disability Room for growth! Aim promotes from within! Click to apply or contact a recruiter with questions by calling ************ or via email at [email protected]. Aim's company culture has been nationally recognized by Newsweek and The Wall Street Journal. We offer high, consistent pay in a stable work environment. Aim has spent 40 years building a workplace where employees feel empowered, valued, and respected every day! For more information about Aim Transportation Solutions, visit **************** #otherjob

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Tuition Reimbursement Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law. All done! Your application has been successfully submitted! Other jobs

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: * Medical, Dental & Vision Insurance * 6% 401k Match * Paid Holidays & Vacation * Paid Sick, Short/Long Term Disability * Tuition Reimbursement * Employee Assistance Program * Maternity/Paternity Leave * Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security. Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games. We are immediately hiring for multiple shifts including nights & weekends Intralot offers a competitive benefits package that includes: Medical, Dental & Vision Insurance 6% 401k Match Paid Holidays & Vacation Paid Sick, Short/Long Term Disability Tuition Reimbursement Employee Assistance Program Maternity/Paternity Leave Discount Programs Education, Training and Experience High school diploma or equivalent training and experience. One (1) year prior related customer service experience, preferably in a technical call center environment Call tracking system experience preferred Knowledge, Skills and Abilities Knowledge of tracking software Technical customer service skills Strong analytic skills Ability to learn Intralot, Inc. software and hardware applications as applied to the Call Center Operator position Ability to work in a team environment Ability to troubleshoot Ability to explain technical information to a non-technical client Strong verbal and written communication skills Understanding of help desk operations, tools, methodologies and processes Duties and Responsibilities Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appropriate for on-site repairs Employment Eligibility Verification Must possess valid documentation to establish identity and U.S. employment eligibility. Security Requirements Submission to, and ability to pass, a thorough pre-employment background check by the required State or District Lottery and Intralot, Inc. is a requirement of employment. A pre-employment drug screening is also a requirement. Intralot, Inc. is an Equal Opportunity Employer As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. EEO is the Law.

WHO WE ARE: How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more? NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving . We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry. What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment , Humility , Optimism , Integrity , and Respect . A career with NMG offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose. THE OPPORTUNITY: The Call Center Representative will be responsible for answering inbound calls for customers within their region, utilizing automotive aftermarket cataloging and parts knowledge to complete customer orders. The representative will need to be customer service driven and have the ability to search for product across the region, internal or external to satisfy their customer's needs. The Call Center Representative will report directly to the Regional Sales Director and will be held accountable to daily, monthly and yearly individual sales goals. The role will require collaboration with branch managers to ensure service expectations of the customer base as well as strategic planning with Outside Sales Representatives to help build their book of business to meet sales expectations. The Call Center Representative will be expected to convert interactions into transactions and will need to implement outbound call strategies to ensure they are meeting their sales targets. RESPONSIBILITIES: Answer inbound calls and assist customers in completing their parts order Utilize aftermarket parts cataloging and parts knowledge to assist with their customer's needs and facilitate any necessary troubleshooting Remind customers of communicated corporate promotional opportunities Utilize outside vendor opportunities to help find a part that is not available internally Perform outbound calls to generate additional sales Meet sales quota expectations set by Regional Sales Director Provide consultation and expert advice to branch managers on any service related issues Recommend Transend Online Cataloging for customers that prefer online ordering. Generate revenue by soliciting and obtaining orders for various NMG products and services, understanding and interpreting technical requirements, providing technical information, and developing accounts for current and new customers. Handle and resolve customer complaints with authority to provide discounts. Cash and Check Deposits Inventory Management Dispatching Drivers KEY QUALIFICATIONS: · Minimum 3 years' experience in automotive aftermarket internal/counter sales. · High School Diploma, or equivalent work experience in role · Strong personal values that match those of NMG's; including Integrity, Commitment, Humility, Respect, and Optimism. SKILLS & ABILITIES: Experience using automotive aftermarket parts cataloging. Automotive aftermarket parts knowledge. Ability to multi-task, work under pressure. Relationship building. Experience using web based order portals. Strong customer service philosophy. Proven track record of meeting counter sales targets. Proficiency in POS order punch out platforms. WORK ENVIRONMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: While performing the duties of this job the associate is regularly required to talk or hear. The associate is regularly required to sit, stand or walk. The associate is occasionally required to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds. TRAVEL REQUIREMENTS: Up to 10% of time.

* Take customer calls and provide accurate, satisfactory answers to their queries and concerns * Reserve appointments for the guest at their preferred location * Call clients and customers to inform them about the company's new products & services * Guide callers through troubleshooting, navigating the company site or using the products or services * Review customer or client accounts, providing updates and information * Collaborate with other call center professionals to improve customer service * Marketing job duties as required Requirements * Strong communication, both written and verbal * Great active listening skills * Exceptional interpersonal and rapport building skills * A patient and empathetic attitude * Strong time management and organizational skills * Adaptability and flexibility * Comfortable working in fast-paced environments * Troubleshooting skills, either basic or advanced, depending on the role and industry * Computer literacy * Phone skills, including familiarity with complex or multi-line phone systems * In-depth knowledge of a company's products and/or services * Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area

Call Center Agent - Outpatient Behavioral Health Schedule: Monday - Friday, 8:00 AM - 4:00 PM Employment Type: Full-Time Pay Rate: $15.00/hour Facility Type: Outpatient Behavioral Health Clinic We are currently hiring a Call Center Agent to join our dedicated team at a busy outpatient behavioral health clinic in Youngstown, OH. This full-time role is essential to ensuring timely and compassionate communication between patients, families, and our care team. The ideal candidate is detail-oriented, organized, and comfortable working in a fast-paced, patient-focused environment. Key Responsibilities Answer high volume of incoming calls in a professional and courteous manner. Schedule, confirm, and reschedule patient appointments using the clinic's EHR system. Provide information about services and assist with general inquiries. Document call details and update patient records accurately. Triage urgent requests and forward messages to the appropriate staff or clinician. Maintain patient confidentiality and follow HIPAA regulations at all times. Support administrative tasks related to patient intake and coordination. Qualifications High school diploma or equivalent required. Previous experience in a call center, medical office, or behavioral health setting preferred. Strong verbal communication and active listening skills. Ability to multitask and stay organized in a dynamic environment. Proficiency in computer systems, including EHRs and multi-line phone systems. Demonstrated professionalism, patience, and empathy. What We Offer $15.00/hour pay rate Monday-Friday daytime schedule (no nights, weekends, or holidays) Supportive team environment Opportunity to make a difference in mental health and wellness in our community COMPREHENSIVE BEHAVIORAL HEALTH ASSOCIATES INC is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company