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Call center agent jobs in Alaska - 102 jobs
Customer Service Agent
Alaska Airlines
Call center agent job in Kotzebue, AK
Company: Alaska Airlines The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary: The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position. Key Duties: Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment. Sell tickets and ensure cabin accommodations. Perform computer, iPad and paperwork tasks. Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades. Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security). Process and secure passenger luggage. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Additional Details: Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they're not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed). Day in the Life: To tell you more about the role, challenges, and rewards of being an Alaska Customer Service Agent here are some of our incredible Alaska employees. Click the play button on the video below to get started.If you are unable to view the video, click this link. Job-Specific Experience, Education & Skills: Required 6 months of customer service or community service experience. Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening). Typing speed of at least 25 WPM. Ability to consistently lift 50 lbs. Must be able to push/pull 50 lbs. Must be able to bend, stoop, squat, reach and grasp. Flexibility to work varied shifts (e.g., weekends, holidays). Ability to participate in paid training. Ability to learn and operate a computerized reservation system. Ability to adapt to performing work according to set procedures. Ability to anticipate needs of others in a fast-paced environment. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate: USD $29.08/Hr. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Non-Exempt Employment Type: Part-Time Requisition Type: Frontline Regular/Temporary: Regular Location: Kotzebue Featured Job: 0$29.1 hourly Auto-Apply 2d agoReceptionist/Call Center Agent - $500 Signing Bonus
Alaska Behavioral Health
Call center agent job in Fairbanks, AK
Receptionist/Call Center Agent |Alaska Behavioral Health Administrative Team Who We Are At Alaska Behavioral Health, our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe that all Alaskans, regardless of their mental health or addiction needs, should have access to the best possible care. We are dedicated to helping Alaskans recover and thrive. About the Team The Receptionist Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Receptionists are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities. What You'll Do Receptionist Responsibilities: Handle incoming calls and route them to the appropriate department or staff member. Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services. Collect and verify contact, demographic, and insurance information from clients. Assist with day-to-day operations of AKBH clinics, including check-in/check-out processes. Communicate and coordinate client and clinic needs to appropriate staff members. Call Center Agent Responsibilities: Answer incoming calls in a professional and courteous manner. Provide information about AKBH services and direct calls to the appropriate personnel. Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services. Collect and verify contact, demographic, and insurance information from callers. Assist with other administrative tasks as needed to support the efficient operation of the call center and the organization as a whole. Good To Know Location: Fairbanks, Alaska Employment Type: Full-Time, Non-Exempt Salary Range: $19.23 to $24.89 per hour (Depending on Experience) Signing Bonus: $500 signing bonus will be awarded after 90 days of successful employment. Professional Growth Opportunities Available AKBH offers generous benefits including two healthcare options for employees and their dependent children, Five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. What We Need from You At least two years of relevant experience or a combination of relevant degree coursework/experience, preferably in the medical or behavioral health industry. Skills to work effectively with a large, diverse client and staff population. Reliability, flexibility, patience, and the ability to work efficiently in a fast-paced environment. Alaska Behavioral Health is proud to be an Equal Opportunity Employer, fostering diversity and inclusion in our workplace.$19.2-24.9 hourly Auto-Apply 60d+ agoReceptionist/Call Center Agent - $500 Signing Bonus
Anchorage Community Mental Health Services In
Call center agent job in Fairbanks, AK
Job DescriptionReceptionist/Call Center Agent |Alaska Behavioral Health Administrative Team Who We Are At Alaska Behavioral Health, our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe that all Alaskans, regardless of their mental health or addiction needs, should have access to the best possible care. We are dedicated to helping Alaskans recover and thrive. About the Team The Receptionist Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Receptionists are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities. What You'll Do Receptionist Responsibilities: Handle incoming calls and route them to the appropriate department or staff member. Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services. Collect and verify contact, demographic, and insurance information from clients. Assist with day-to-day operations of AKBH clinics, including check-in/check-out processes. Communicate and coordinate client and clinic needs to appropriate staff members. Call Center Agent Responsibilities: Answer incoming calls in a professional and courteous manner. Provide information about AKBH services and direct calls to the appropriate personnel. Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services. Collect and verify contact, demographic, and insurance information from callers. Assist with other administrative tasks as needed to support the efficient operation of the call center and the organization as a whole. Good To Know Location: Fairbanks, Alaska Employment Type: Full-Time, Non-Exempt Salary Range: $19.23 to $24.89 per hour (Depending on Experience) Signing Bonus: $500 signing bonus will be awarded after 90 days of successful employment. Professional Growth Opportunities Available AKBH offers generous benefits including two healthcare options for employees and their dependent children, Five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. What We Need from You At least two years of relevant experience or a combination of relevant degree coursework/experience, preferably in the medical or behavioral health industry. Skills to work effectively with a large, diverse client and staff population. Reliability, flexibility, patience, and the ability to work efficiently in a fast-paced environment. Alaska Behavioral Health is proud to be an Equal Opportunity Employer, fostering diversity and inclusion in our workplace.$19.2-24.9 hourly 30d agoCustomer Service Agent
Grant Aviation
Call center agent job in Bethel, AK
Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people. We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers. Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch. POSITION: Customer Service Agent Are you interested in: Booking reservations for passengers' baggage, and cargo. Resolving customer service issues. Processing payments in varying forms. Processing various reports and perform data input. Interacting with customers in person, by email and/or over the phone. Performing additional duties as assigned. Preferably you: Have a High School Diploma or equivalent (required) Have one (1) year of customer service experience Are able to lift approximately 20 pounds Live on the road system near our location Your Perks: Medical, dental, and vision. Company-paid life insurance and AD&D. PTO and paid holidays. Flight benefits. 401(k) program. Employee assistance program. HSA for qualified plans. Voluntary life insurance and AD&D. Voluntary short- and long-term disability. Voluntary accident, critical illness, and hospital indemnity. Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: ***************************. If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible! Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.$34k-40k yearly est. 15d agoCustomer Care Agent
VRC Metal Systems
Call center agent job in Anchorage, AK
Pay Rate: 22-28/hr based on experience Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer's needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer's folder. At the end of each month, responsible for storing the previous month's files in VRC boxes. Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise. Requirements Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. Must have some computer knowledge. Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. Ability to work with external customers, potential customers, vendors, and suppliers. Able to retain knowledge of services lines, prices, and delivery times. Ability to multi-task, prioritize and manage time effectively. Flexible, spontaneous, and able to deal with the unexpected. Work Environment: Must be able to tolerate heat in the summer and cold in the winter. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: One (1) years' experience. Knowledge and ability-English and grammar. Pleasant telephone voice/manner. Ability to operate simple office equipment sufficiently to perform the job. Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy. Must have proven customer support experience. Must know 10-key by touch. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.$28k-31k yearly est. 56d agoCustomer Service Representative
DXP Enterprises
Call center agent job in Anchorage, AK
Do you want to grow with us? At DXP we are passionate about what we do and driven to be the best solution for our industrial customers. Since 1908 DXP has been dedicated to the highest quality of customer service through our expertise of the products we distribute and the technical services we perform with a sense of individual pride and company spirit. Throughout your career with DXP, we will encourage and empower you to take an active role in identifying and driving your development, so you feel total confidence in your ability to achieve ongoing success. We aspire to be the best solution for the Industrial customers' needs for MROP products and services through our Innovative Pumping Solutions, Metal Working, Supply Chain Services and Service Centers. Check out our many videos to learn more! ************************************* Responsibilities of the Customer Service Representative include, but are not limited to: * Responding to customer inquiries regarding company products and services * Processing customer phone orders * Checking availability of stock and shipping dates * Quoting prices, filling orders to customer specifications and processing sales data via computer * Assisting the outside sales team by preparing price quotes and sourcing products Qualifications of the Customer Service Representative include, but are not limited to: * Excellent communication skills * Should be enthusiastic and able to work independently * Must have experience performing a majority of the functions * Prior inside sales/customer service experience * Data entry skills, organization, multi-tasking and customer focus is required * Regular in-person attendance required * Normal business hours Monday-Friday, 8:00am-5:00pm Physical Demand: Able to lift and maneuver up to 50 lbs. and to safely use lifting equipment if needed Working Conditions: Office Environment Shift Time/Overtime: Normal in-person business hours Monday-Friday, 8:00am-5:00pm Travel: N/A Education: High school diploma or GED required #LI-SS1 #zrsw DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. DXP offers a comprehensive benefits package including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. EOE/M/F/D/V Location: USA:AK:Anchorage DXP is always looking for individuals who want to join a team of employees who have the desire to achieve remarkable accomplishments together. The culture of the organization is supportive and goal oriented with high expectations, yet it is an environment where the team spirit inspires everyone to do their best. All DXP employees play a vital part in the organization and are treated with respect. By applying to DXP, you will have the opportunity to speak with some of the most respected professionals in the industry. DXP offers a comprehensive benefits package for full-time regular employees, normally working a minimum of 30 hours per week including: Medical, Dental, Vision, Flexible Spending, 401(k), paid holidays, Life and Disability Insurance, and additional supplemental products. All part-time and temporary employees are eligible for 401(k). Minimum Required Salary and benefits commensurate with experience. We are an equal opportunity employer. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. EOE/M/F/D/V$33k-39k yearly est. Auto-Apply 6d agoCustomer Service Representative - Anchorage, AK
Kedia Corporation
Call center agent job in Anchorage, AK
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.$33k-41k yearly est. 2d agoCustomer Service Representative - State Farm Agent Team Member
Stacey Roy-State Farm Agent
Call center agent job in Anchorage, AK
Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Stacey Roy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.$33k-41k yearly est. 4d agoCustomer Service Representative - State Farm Agent Team Member
Tim Graham-State Farm Agent
Call center agent job in Anchorage, AK
Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Competitive salary Donation matching Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Tim Graham - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.$33k-41k yearly est. 24d agoCustomer Service Representative - State Farm Agent Team Member
Justin Goodman-State Farm Agent
Call center agent job in Anchorage, AK
Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Paid time off Training & development ROLE DESCRIPTION: As a customer service representative with our local insurance agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.$33k-41k yearly est. 11d agoCustomer Service Representative
Buyanycoin
Call center agent job in Anchorage, AK
ONLINE CUSTOMER SERVICE REPRESENTATIVE STARTUP SEEKING DYNAMIC, HIGHLY ORGANIZED SALES REPRESENTATIVE TO INTERFACE WITH CUSTOMERS IN AN ONLINE COMMODITIES MARKETPLACE. THE RIGHT APPLICANT WILL HAVE THREE OR MORE YEARS EXPERIENCE WITH TELEMARKETING, ONLINE RETAIL, ONLINE INVENTORY, ONLINE PRODUCT MANAGEMENT, VIRTUAL CUSTOMER HELP DESK, HAVE EXCELLENT BUSINESS MATH SKILLS, BE ABLE TO COORDINATE MULTIPLE LINES OF COMMUNICATION, BE PERSONABLE, AND QUICK TO LEARN NEW SKILLS. GOOGLE APPS, PROGRAMMING, WEB DESIGN, AND PAYMENT PROCESSING SETUP EXPERIENCE IS A PLUS. MUST BE A SELF-STARTER AND ENTHUSIASTIC. HOURS VARY BY DEMAND.$33k-41k yearly est. 60d+ agoCall Center Specialist
The Alaska Club
Call center agent job in Anchorage, AK
Job Description Are you a people-person who enjoys helping others? Are you looking for a way to expand your previous experience in customer service? The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience. Call center associate duties may include: Interact with customers to provide information for entire shift Maintain productivity standards High level of professional customer service Accurately process transactions regarding products and services Accurately record all customer contacts Move fluently through computer system to track, gather information, and/or troubleshoot customer issues Refer unresolved customer issues to designated department or supervisor for resolution Required Skills and Experience: Strong computer and typing skills 1-3 years of customer service experience Experience working with Microsoft Office Completion of High School Diploma or equivalent Ability to handle heavy inbound calls Strong organizational skills Ability to work independently Proven ability to meet/exceed performance standards Excellent typing and data entry skills Navigating through multiple databases and using duel computer screens Providing excellent customer service to a large member base Answering a wide variety of member and nonmember questions and finding solutions to problems Professional verbal and written communication skills Preferred Experience: 1-3 years of call center experience Advanced experience in Microsoft Outlook, Word, Excel Job Posted by ApplicantPro$28k-31k yearly est. 24d agoAlaska 4x4 Rentals Customer Service Agent - Full-Time or Part-Time Position - $20 - $23/hr
Alaska 4X4 Rentals
Call center agent job in Fairbanks, AK
The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. They facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. The Customer Service Agent handles and resolves customer questions, comments, and complaints while working to ensure all customers have a completely satisfying experience. Responsibilities: • Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer • Prepare the rental agreements • Provide excellent customer service in all customer contact situations • Complete administrative tasks including daily lists • Communicate via phone and email in a friendly and helpful manner • Check incoming vehicles for damage and properly notating any; Direct customer to counter for completion of rental • Ability to work in outdoor weather conditions if needed • Detailing vehicles when necessary • Perform other job duties as assigned to meet the business needs. • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service. Requirements Qualifications: • Candidate with light mechanical abilities is highly preferred • High school diploma or GED • Minimum 1-year customer service or sales experience, prior car rental experience is a plus • Must be at least 21 and have a valid driver's license with a clean driving record • Strong verbal, written communication and organizational skills, the ability to multi-task • Ability to manage stressful or unusual situations to maintain good customer service • Basic computer navigation skills and knowledge of Microsoft Office applications • Ability to work 40 hours per week including weekend and/or evening hours • Must be willing to wear company uniforms • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Salary Description $20 - $23 per hour$20-23 hourly 60d+ agoCustomer Service Representative
Classic Collision
Call center agent job in Wasilla, AK
Classic Collision is now hiring a Customer Service Representative. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve. Classic Collision offers competitive pay, benefits, and career advancement opportunities. Please come and join our team! Why Choose Classic Collision? * Paid Weekly * Continuous Training * Supportive Team Culture * Company match 401K * Medical/Dental/Vision * Paid Time Off - 6 Paid Holiday * Rewarding Work Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience. Responsibilities * Explain and educate customers on repair process on a high level, including insurance claim information and processes. * Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes. * Coordinate Rental Car /Tow companies to provide one-stop service to all customers. * Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate. * May assist in customer communication throughout the repair process. * Monitor DRP assignments, estimate/repair appointments and capture rates of assignments. * Follow up on all DRP assignments present and past to maintain sales for the center. * Maintain DRP logbooks and Enterprise ARMS daily. * Secure proper payments * Assist with reconciling invoices to payables report daily and monthly (as applicable) * Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area. * Perform other administrative tasks and duties as required to successfully meet the needs of the business. * Other duties as assigned. Qualifications * Must be at least 18 years of age. * Previous experience in customer service, sales, or other related fields is preferred. * Must have a valid driver's license and be eligible for coverage under company insurance policy. * Effective communication (written and verbal) and interpersonal skills are required. * Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment. Behaviors/Competencies Integrity-Respect and accountability at every level and every interaction Customer Service-Provide the highest level of customer service while building customer satisfaction and retention Innovation-Develops and displays innovative approaches and ideas to our business Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed Physical & Environmental While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. Classic Collision is an Equal Opportunity Employer: As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws. Reasonable Accommodations: Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please e-mail or call ************* . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. This job description is not a complete statement of all duties and responsibilities comprising the position.$33k-38k yearly est. 5d agoCustomer Service Representative - State Farm Agent Team Member
Troy Sayer-State Farm Agent
Call center agent job in Eagle, AK
Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Troy Sayer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to personalized customer service for our customers Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving Ability to multi-task and manage personal work load Must be able to successfully pass Property & Casualty License (training materials provided) Life & Health License may be required with individual development BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Health benefits Retirement benefits available - individual and group, with vesting Valuable career-building experience$33k-39k yearly est. 6d agoRepresentative II, Customer Service Ops
Cardinal Health
Call center agent job in Juneau, AK
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory + Provide problem resolution for order issues in a timely manner including delays + Process non-routine orders such as product samples that have special requirements + Multitask in a fast paced environment **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years experience in Customer Service preferred + Prior computer experience using Microsoft Office systems + Team-oriented mindset + Strong organizational skills and attention to detail + Excellent communication skills + A passion for healthcare **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Other duties as assigned. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************$15.7-22.5 hourly 33d agoWeekend Customer Service Representative
Alaska Auto Rental
Call center agent job in Fairbanks, AK
Job Description Join Our Team as a Weekend Customer Service Representative! Pay Range: $20-$24/hour DOE Schedule: Thursday-Monday OR Friday-Monday Type: Full-time weekend-focused shifts About Us At Alaska Auto Rental, we help people experience Alaska safely, confidently, and comfortably - whether they're lifelong locals or visitors exploring our state for the first time. Our mission is to deliver exceptional vehicle rental experiences by cultivating a growth-oriented team that serves both our customers and one another with Excellence, Teamwork, and a commitment to the Customer Experience. We take pride in what we do - from the first hello at the counter to the moment a freshly detailed vehicle hits the road. Our Values Customer Experience - We take pride in the little things that make big impressions. Teamwork - We succeed together and have each other's backs. Excellence - We don't just get it done, we get it done right. About the Role As a Weekend Customer Service Representative, you'll be the heartbeat of our team during high-traffic periods. You'll guide guests through the rental process, handle questions and special requests, and support internal operations to ensure vehicles and systems are ready for every customer. This role is perfect for someone who thrives in a fast-paced, hands-on environment, and can work independently while helping keep the team informed and aligned. What You'll Do Welcome customers warmly - in person, by phone, or email - and provide knowledgeable, friendly assistance Guide customers through rental options, policies, and procedures with clarity and professionalism. Coordinate with logistics, detail, and operations teams to ensure vehicles are ready on time Handle customer concerns, changes, and special requests with patience and professionalism, leaving them feeling cared for, informed, and confident. Process contracts, payments, and documentation accurately Contribute to a positive, team-focused environment Take initiative to identify opportunities for smoother processes and improved service Communication between departments is proactive and effective. The rental counter runs smoothly, even when things get busy. Model and reinforce our values of Customer Experience, Teamwork, and Excellence every day. You'll Be Great at This If You… Enjoy helping people and creating positive experiences Stay calm, kind, and professional under pressure Can work independently while keeping the team coordinated Communicate clearly and respectfully with customers and teammates Are dependable, organized, and take ownership of your responsibilities Embrace learning and growth - both personally and as part of a team Have strong problem-solving skills and adapt well in a fast-paced environment What We Offer Competitive pay Paid Time Off Wellness benefits 401(k) program with company matching Professional & leadership training Internal advancement and career growth opportunities Charitable donation matching program Employee discounts on products and services A supportive, positive, growth-oriented workplace culture Preferred Skills & Experience Previous customer service or hospitality experience (rental, travel, or tourism experience a plus) Strong verbal and written communication skills Basic computer proficiency (Google Workspace or similar) Growth mindset and willingness to adapt to new processes Dependable, responsible, and able to work independently At least 1 year of driving experience and a current driver's license (record acceptable to our insurance carrier) Ready to Join Us? If you take pride in delivering outstanding service, thrive on teamwork, and want to be part of a company that values excellence - we'd love to meet you. Apply now and drive your career forward with Alaska Auto Rental! Powered by ExactHire:190756$20-24 hourly 8d agoCustomer Service Representative
Sales, Ms Office
Call center agent job in Atka, AK
Seasonal - Summer 2019 About Stampede Excursions: Stampede Excursions offers a new take on excursions. Shaking up the local industry by creating a team-focused, service-centric experience for both our teammates and guests. Having begun operations in 2011, Stampede Excursions provides adventure tours near Denali National Park, Alaska. Denali is situated between Anchorage and Fairbanks on the George Parks Highway and the Alaska Railroad. About 600,000 visitors come to Denali each year, primarily between May and September. The area is a mountainous and rugged wilderness, with the highest point on the continent a mere 80 miles away. Stampede Excursions is an all hands on deck employer. This means each member of our team is hired as a Tour Support Teammate and may serve in different roles such as a Guest Service Represtative, Shuttle Driver, or Tour Guide depending on current operational demands. Main Purpose of Role: Guest Service Representatives are the main point of contact for our guests and are responsible for providing exceptional service. Over the phone, in our office, or through email they love assisting and talking to guests from every part of the globe. Representatives maintain the tour and shuttle schedules, handle reservations and rebooking, and provide guests with recommendations of activities in the area. In addition, they process required forms, check guests in, and aid with retail sales. The Guest Service role also includes preparing Jeeps for the next rental. This includes, but is not limited to, washing and refuling the vehicles throughout the shift. These teammates have the vital role of networking with our partners, cruise ship personnel, travel agencies, and being a Stampede Excursions brand ambassador. Main Areas of Responsibility: Provide exceptional customer service and process guest requests and reservations in person, on the phone, or via e-mail. Apply knowledge of Company products, services, and policies, to evaluate customer's needs, provide information, resolve concerns, and book tours. Process retail and tour transactions including the management of cash, credit cards, and POS system. Maintain records of reservations and transactions within appropriate logs and online systems. Answer calls from guests, employees, and management to generate bookings and respond to queries. Coordinate guest amenity requests, reservations, and special requests. Ensure guests are prepared for their tour by verifying all guests meet participant requirements and have completed all required documents. Solve problems that arise with logistics, tour coordination, large group booking, rescheduling, and guest concerns. Dispatch tours and monitor radio communications to assist with tour needs. Assist with facility upkeep and maintenance, including cleaning and organizing. Perform clerical duties as required. Plan, coordinate, and carry out special events. Mainitain and prepare Jeeps for rental. Addtional duties as assigned which may include, but are not limited to, shuttle driving and tour guiding. Qualifications: Minimum qualifications: High School Diploma or equivalent. Valid driver's license and safe driving history. 18+ years of age. Strong verbal and written communication skills. One year of experience in positions involving customer service or sales. Proficiency in the use of computer business applications, with working knowledge of computerized reservations systems. Ability to evaluate customers' needs, respond to questions, and collect and enter data in a computer, while working in a team or group environment. Self-starter, motivated, and have a desire to contribute and make a difference. Ability to work well under stress and pressure. Ability to pass pre-employment and/or random drug testing. Ability to lift up to 50 lbs and stand for extended periods of time. Ability to conform to and follow appearance and uniform guidelines including limitations on hair color, piercings, and tattoos. Preferred qualifications: Customer service, sales, and/or reservations background in the tourism or hospitality industries. Documented First Aid training, preferably Wilderness First Responder, EMT, or equivalent certification. Current CPR certification. Experience and interest in outdoors/wilderness/backcountry settings. Ability to operate oversized, off-road vehicles with manual and automatic transmissions. Knowledge of Jeep-type off-road driving skills and techniques. Experience in the aviation industry Compensation: This is an hourly position that pays 10.00-10.25 per hour depending on experience plus a commission on tour sales. How to Apply: Our online application will give you the option to apply for this role. We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us. We will review applications as they are received and look forward to hearing from you.$35k-45k yearly est. 60d+ agoCustomer Service Agent
Grant Aviation, Inc.
Call center agent job in Bethel, AK
Job Description Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people. We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers. Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch. POSITION: Customer Service Agent Are you interested in: Booking reservations for passengers' baggage, and cargo. Resolving customer service issues. Processing payments in varying forms. Processing various reports and perform data input. Interacting with customers in person, by email and/or over the phone. Performing additional duties as assigned. Preferably you: Have a High School Diploma or equivalent (required) Have one (1) year of customer service experience Are able to lift approximately 20 pounds Live on the road system near our location Your Perks: Medical, dental, and vision. Company-paid life insurance and AD&D. PTO and paid holidays. Flight benefits. 401(k) program. Employee assistance program. HSA for qualified plans. Voluntary life insurance and AD&D. Voluntary short- and long-term disability. Voluntary accident, critical illness, and hospital indemnity. Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: ***************************. If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible! Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.$34k-40k yearly est. 15d agoAlaska 4x4 Rentals Customer Service Agent - Full-Time or Part-Time Position - $20 - $23/hr
Alaska 4X4 Rentals
Call center agent job in Fairbanks, AK
Job DescriptionDescription: The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental using the company approved sales and service techniques. They facilitate the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental experience. The Customer Service Agent handles and resolves customer questions, comments, and complaints while working to ensure all customers have a completely satisfying experience. Responsibilities: • Ensure the optimal rental experience by maximizing on sales and service opportunities for every customer • Prepare the rental agreements • Provide excellent customer service in all customer contact situations • Complete administrative tasks including daily lists • Communicate via phone and email in a friendly and helpful manner • Check incoming vehicles for damage and properly notating any; Direct customer to counter for completion of rental • Ability to work in outdoor weather conditions if needed • Detailing vehicles when necessary • Perform other job duties as assigned to meet the business needs. • Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; ensure counter is stocked with appropriate supplies to provide smooth and effective counter service. Requirements: Qualifications: • Candidate with light mechanical abilities is highly preferred • High school diploma or GED • Minimum 1-year customer service or sales experience, prior car rental experience is a plus • Must be at least 21 and have a valid driver's license with a clean driving record • Strong verbal, written communication and organizational skills, the ability to multi-task • Ability to manage stressful or unusual situations to maintain good customer service • Basic computer navigation skills and knowledge of Microsoft Office applications • Ability to work 40 hours per week including weekend and/or evening hours • Must be willing to wear company uniforms • Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future$32k-37k yearly est. 18d ago
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