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Call center agent jobs in Alaska

- 104 jobs
  • Receptionist/Call Center Agent - $500 Signing Bonus

    Alaska Behavioral Health

    Call center agent job in Fairbanks, AK

    Receptionist/Call Center Agent |Alaska Behavioral Health Administrative Team Who We Are At Alaska Behavioral Health, our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe that all Alaskans, regardless of their mental health or addiction needs, should have access to the best possible care. We are dedicated to helping Alaskans recover and thrive. About the Team The Receptionist Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Receptionists are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities. What You'll Do Receptionist Responsibilities: Handle incoming calls and route them to the appropriate department or staff member. Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services. Collect and verify contact, demographic, and insurance information from clients. Assist with day-to-day operations of AKBH clinics, including check-in/check-out processes. Communicate and coordinate client and clinic needs to appropriate staff members. Call Center Agent Responsibilities: Answer incoming calls in a professional and courteous manner. Provide information about AKBH services and direct calls to the appropriate personnel. Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services. Collect and verify contact, demographic, and insurance information from callers. Assist with other administrative tasks as needed to support the efficient operation of the call center and the organization as a whole. Good To Know Location: Fairbanks, Alaska Employment Type: Full-Time, Non-Exempt Salary Range: $19.23 to $24.89 per hour (Depending on Experience) Signing Bonus: $500 signing bonus will be awarded after 90 days of successful employment. Professional Growth Opportunities Available AKBH offers generous benefits including two healthcare options for employees and their dependent children, Five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. What We Need from You At least two years of relevant experience or a combination of relevant degree coursework/experience, preferably in the medical or behavioral health industry. Skills to work effectively with a large, diverse client and staff population. Reliability, flexibility, patience, and the ability to work efficiently in a fast-paced environment. Alaska Behavioral Health is proud to be an Equal Opportunity Employer, fostering diversity and inclusion in our workplace.
    $19.2-24.9 hourly Auto-Apply 60d+ ago
  • Receptionist/Call Center Agent - $500 Signing Bonus

    Anchorage Community Mental Health Services In 3.9company rating

    Call center agent job in Fairbanks, AK

    Job DescriptionReceptionist/Call Center Agent |Alaska Behavioral Health Administrative Team Who We Are At Alaska Behavioral Health, our mission is to strengthen Alaska communities and improve the lives of our clients by delivering exceptional behavioral healthcare services. We believe that all Alaskans, regardless of their mental health or addiction needs, should have access to the best possible care. We are dedicated to helping Alaskans recover and thrive. About the Team The Receptionist Team plays a vital role in ensuring quality customer service is provided in a professional and efficient manner. They facilitate the care of both internal and external AKBH consumers by providing administrative assistance to Clinical Teams, Medical Providers, Program, and Administrative Staff. AKBH Receptionists are known for their welcoming, positive demeanor and their ability to work effectively with diverse members of the community, including stakeholders and individuals with behavioral or physical limitations or disabilities. What You'll Do Receptionist Responsibilities: Handle incoming calls and route them to the appropriate department or staff member. Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services. Collect and verify contact, demographic, and insurance information from clients. Assist with day-to-day operations of AKBH clinics, including check-in/check-out processes. Communicate and coordinate client and clinic needs to appropriate staff members. Call Center Agent Responsibilities: Answer incoming calls in a professional and courteous manner. Provide information about AKBH services and direct calls to the appropriate personnel. Schedule appointments for new and existing clients across Clinical, Medical, and Primary Care services. Collect and verify contact, demographic, and insurance information from callers. Assist with other administrative tasks as needed to support the efficient operation of the call center and the organization as a whole. Good To Know Location: Fairbanks, Alaska Employment Type: Full-Time, Non-Exempt Salary Range: $19.23 to $24.89 per hour (Depending on Experience) Signing Bonus: $500 signing bonus will be awarded after 90 days of successful employment. Professional Growth Opportunities Available AKBH offers generous benefits including two healthcare options for employees and their dependent children, Five (5) weeks of PTO for the first year; eight (8) weeks of PTO after the first year. PTO is used for company recognized holidays. 401k with immediate vesting and up to 5% match, 4% automatically contributed by AKBH. What We Need from You At least two years of relevant experience or a combination of relevant degree coursework/experience, preferably in the medical or behavioral health industry. Skills to work effectively with a large, diverse client and staff population. Reliability, flexibility, patience, and the ability to work efficiently in a fast-paced environment. Alaska Behavioral Health is proud to be an Equal Opportunity Employer, fostering diversity and inclusion in our workplace.
    $19.2-24.9 hourly 6d ago
  • Customer Care Specialist - WFH

    Spade Recruiting

    Call center agent job in Anchorage, AK

    About Us We're a people-focused organization with a purpose that goes beyond insurance. Our mission is to protect working families and empower motivated individuals to build meaningful, flexible careers that fit their ambitions and lifestyle. We've built our foundation on growth, freedom, and connection. Every team member has the opportunity to thrive in a supportive environment backed by innovative systems, personal mentorship, and a culture rooted in integrity and teamwork. For over 60 years, we've partnered with unions, associations, and members across North America - providing trusted benefit programs that make a lasting difference. As our organization continues to expand, we're welcoming new professionals who want to grow, lead, and create impact through their work. The Position As a representative of our agency, you'll play an essential role in guiding and supporting the families we serve. You'll help clients understand their coverage, answer important questions, and ensure they receive the protection and peace of mind they deserve. This role is about more than policies - it's about building trust, simplifying information, and helping families make informed decisions that truly benefit them. Key Responsibilities Develop strong, long-term relationships with clients built on communication and care Support policyholders through claims, coverage updates, and benefit explanations Present information clearly and in a way that's easy to understand Partner with leadership to improve processes and client satisfaction Act as a reliable point of contact for all service inquiries Participate in ongoing mentorship, leadership training, and professional development Who You Are A confident communicator with excellent interpersonal skills Positive, empathetic, and driven to make a difference Comfortable using online tools and working in a remote environment Self-motivated, organized, and results-oriented Experience in customer service, insurance, or sales is a plus (but not required) Eligible to work in the United States or Canada What We Offer Remote flexibility - work from anywhere with a strong internet connection Weekly pay and bonuses - consistent income with performance-based incentives Personalized mentorship - hands-on guidance designed to help you succeed Advancement opportunities - fast-track paths for leadership and career growth Supportive team culture - a mission-driven community that celebrates your wins Purpose-driven work - the chance to make a real impact in people's lives every day
    $36k-41k yearly est. Auto-Apply 60d+ ago
  • Customer Service Rep: Anchorage Animal Care and Control

    Denali Universal Services 4.7company rating

    Call center agent job in Anchorage, AK

    Under the supervision of the Customer Service Supervisor, the employee will perform all of the clerical functions (paper and electronic) related to the intake, redemption and adoption of animals at the Anchorage Animal Care and Control Center (AACC). The employee works with the general public on a daily basis in a variety of different situations. REQUIRED QUALIFICATIONS * Minimum age 18 * High School Diploma or GED * Able to proficiently speak, read, understand and write English * Minimum one year customer service experience * Minimum six months cash handling experience * Minimum six months experience in a professional office setting; greeting customers, answering phones, transferring calls, documenting information * Good computer skills, as well as oral and written communications skills DESIRED QUALIFICATIONS * Experience working in an animal-oriented organization * Ability to type at least 35 wpm * Knowledge of basic care for common pets ESSENTIAL FUNCTIONS * In a timely manner, greet customers via the telephone or the front counter, ascertain the type of service requested by the customer and either provide the necessary service or direct them to the correct person or location * Answer customers in a courteous and professional manner regarding costs, care, lost and found animals, adoption services, animal rescue services and other services provided by the center * Assist public with animal claims and relinquishments, initial handling/restraint of animals, including leashing and walking a dog or putting cats into a carrier * Provide general information to the public regarding humane animal care and ownership responsibilities * Provide information to the public regarding the AACC's policies and the laws set forth by the Municipality of Anchorage Health Department * Use the Chameleon computer database to enter, maintain, update, track and outcome animals brought to the center, as well as maintain the database to include, but not limited to, spay/neuter records, rabies tags, license tags and client information, and produce the required and requested documents * Process and record monetary transactions for adoptions, redemptions, payments for notice of violations, donations and fees for services provided * Responsible for the accuracy of all monetary transactions by recording all transactions in computer system and balancing the register drawer on a daily basis * Complete opening and closing procedures for customer service counter * Keep the customer service area neat and clean to maintain a professional public appearance WORKING ENVIRONMENT The majority of the work is performed in a professional office setting with a wide variety of people in differing functions, personalities and abilities. The work requires interaction with the public. EQUAL OPPORTUNITY EMPLOYER
    $33k-40k yearly est. 4d ago
  • Customer Care Agent

    VRC Metal Systems 3.4company rating

    Call center agent job in Anchorage, AK

    Pay Rate: 22-28/hr based on experience Title: Customer Care Agent Reports To: Customer Care Manager Summary: This position is responsible for interacting with customers to provide information in response to inquiries about services and handling/resolving complaints. Essential Functions: Train, explain tasks, and assist in the solution of customer problems. Answer incoming phone calls, faxes, emails and respond to customer requests. Identify and assess customer's needs to achieve satisfaction. Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Go the extra mile to engage customers. Key in new box information for all accounts. Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts. Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer's folder. At the end of each month, responsible for storing the previous month's files in VRC boxes. Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise. Requirements Competencies: Ability to work on a team including with the Customer Service Manager and Director of Operations to ensure proper customer service is being delivered. Must have some computer knowledge. Must be able to work with internal office personnel, sales & development representatives, records center personnel, and management. Ability to work with external customers, potential customers, vendors, and suppliers. Able to retain knowledge of services lines, prices, and delivery times. Ability to multi-task, prioritize and manage time effectively. Flexible, spontaneous, and able to deal with the unexpected. Work Environment: Must be able to tolerate heat in the summer and cold in the winter. Physical Demands: While performing the duties of this job, the employee is regularly required to stand and walk. The employee is occasionally required to sit, climb/balance, stoop, kneel, or crouch. Must be able to reach, handle, carry, and lift between 10 lbs. and up to 50 lbs. While performing job duties, the employee is regularly required to talk, hear, read, and identify numbers for accurate order filling and receiving of material. Education and Eligibility Requirements: One (1) years' experience. Knowledge and ability-English and grammar. Pleasant telephone voice/manner. Ability to operate simple office equipment sufficiently to perform the job. Typing skills (preferably 45-55 wpm) with 95 - 100% accuracy. Must have proven customer support experience. Must know 10-key by touch. Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the applicant for this job. Activities, duties, and responsibilities may change at any time with or without notice.
    $28k-31k yearly est. 32d ago
  • Customer Service Representative - State Farm Agent Team Member

    Andrew Sayer-State Farm Agent

    Call center agent job in Anchorage, AK

    Job DescriptionBenefits: Bonus based on performance Paid time off Signing bonus Join a High-Performing State Farm Agency in Anchorage Be Part of a Team That Wins Together! Customer Service Representative Location: Anchorage, AK Compensation: Base + Commission | Bonus Incentives | Growth Opportunities Hours: Full-time | In-Office Are you a go-getter with a positive attitude and strong work ethic? Are you money-motivated, coachable, and ready to make an impact every single day? Were not looking for just anyone were looking for the right person to join our tight-knit, high-performance team at Andrew Sayer State Farm. This is more than just a job its a launchpad into a career with one of the most recognized brands in the country. What Youll Do: Build relationships with customers and help them protect what matters most Make outbound calls, follow up with leads, and close sales Educate clients on auto, home, life, and other insurance products Provide legendary customer service the kind theyll tell their friends about Collaborate with a supportive team that actually likes working together Who You Are: Motivated by money, goals, and winning Reliable you show up, follow through, and own your results Coachable you want to grow and youre not afraid of feedback Personable you connect with people and make them feel heard Organized & Detail-Oriented you can juggle calls, quotes, and follow-ups without missing a beat No insurance experience? No problem. Well train the right person. Just bring the hustle. What Makes Us Different: There are a lot of State Farm offices out there so why ours? We invest in YOU. From day one, youll get hands-on training and mentorship. We win as a team. Everyone shares the success. No cutthroat vibes. We have fun. We work hard, but we celebrate wins and keep it light. Were growing fast. That means opportunity for you to grow too. Perks & Benefits: Competitive base salary + commission structure Monthly & quarterly bonus opportunities Licensing assistance (well help you get licensed if needed) Paid training & career development Office culture that values results AND people Opportunity to grow into a leadership or agent role Ready to Join a Winning Team? Were hiring fast and were selective. If youre hungry, humble, and ready to go all-in, we want to talk. Apply now and lets build something great together.
    $33k-41k yearly est. 31d ago
  • Virtual Customer Service Representative- NO COLD CALLS / Work from Home

    Meron Financial Agency

    Call center agent job in Anchorage, AK

    Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.
    $33k-41k yearly est. 60d+ ago
  • Customer Service Representative - State Farm Agent Team Member

    Justin Goodman-State Farm Agent

    Call center agent job in Anchorage, AK

    Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Paid time off Training & development ROLE DESCRIPTION: As a customer service representative with our local insurance agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $33k-41k yearly est. 18d ago
  • Customer Service Representative - State Farm Agent Team Member

    Tim Graham-State Farm Agent

    Call center agent job in Anchorage, AK

    Job DescriptionBenefits: 401(k) matching Bonus based on performance Company parties Competitive salary Donation matching Opportunity for advancement Paid time off Signing bonus Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Tim Graham - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $33k-41k yearly est. 31d ago
  • Customer Service Representative - State Farm Agent Team Member

    Heather Andrus-State Farm Agent

    Call center agent job in Anchorage, AK

    Job DescriptionBenefits: Bonus based on performance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As an office representative with Heather Andrus Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance payments, claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $33k-41k yearly est. 13d ago
  • Customer Service Representative - State Farm Agent Team Member

    Stacey Roy-State Farm Agent

    Call center agent job in Anchorage, AK

    Job DescriptionBenefits: Hiring bonus Bonus based on performance Competitive salary Health insurance Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Stacey Roy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $33k-41k yearly est. 11d ago
  • Customer Service Representative Delivering Excellence in Customer Operations

    WCP Solutions 4.0company rating

    Call center agent job in Anchorage, AK

    Job DescriptionCustomer Service Representative - Anchorage, AK Full-Time | Monday-Friday, 8:00 AM-5:00 PM WCP Solutions is seeking a reliable, customer-focused Customer Service Representative to support our Anchorage Division. This role is responsible for accurate order processing, resolving customer inquiries, supporting Account Managers, and contributing to the operational effectiveness of our team. Candidates with experience in customer service, order entry, industrial products, or sales support are encouraged to apply. Key ResponsibilitiesCustomer Service & Order Management Accept and process customer orders via telephone, email, fax, online ordering, and walkins while delivering exceptional customer service. Provide accurate price quotes for stock items; work with merchandising and sales teams for nonstock quotes. Respond to product inquiries regarding availability, suitability, substitutions, sustainability, sizing, and more. Troubleshoot and resolve issues such as delivery delays, lost orders, returns, price adjustments, and product questions. Track backorders and future orders to ensure timely fulfillment for customers and Account Managers. Maintain regular and reliable attendance. Sales & Revenue Support Increase sales revenue by recommending addon products and alternative options. Conduct outbound telemarketing to select customers to support territory and financial goals. Communicate customer needs, opportunities, and concerns to Account Managers and the Sales Manager for improved service and information flow. Administrative & Team Support Provide administrative assistance to assigned Account Managers. Prepare customer-specific order guides as requested. Create or update customer online shopping lists. Prepare stock increase/decrease forms and relay information to the merchandising team. Collaborate effectively with internal departments to support accurate, efficient operations. Perform additional responsibilities as assigned to support departmental goals. Required Skills & Qualifications Minimum of two years of customer service experience preferred. Associate degree in Business, Marketing, Communications, or related field preferred. Experience in Industrial Product Sales is highly desirable. Proficiency with Microsoft Windows and current versions of Microsoft Office. Strong math skills with the ability to apply calculations as needed. Knowledge, Skills & Abilities Highest level of professionalism and the ability to maintain confidentiality. Excellent verbal and written communication skills; able to communicate at all levels of the organization. Customer service oriented with the ability to work well under pressure. Detail-oriented, organized, and able to prioritize and manage multiple tasks simultaneously. Approachable, flexible, and adaptable to change. Strong problem-solving ability and commitment to accuracy. Working Conditions Professional office environment. Ability to sit or stand for extended periods. Ability to regularly lift 10-25 lbs. Frequent use of office equipment such as computers, copier, fax, stapler, and related tools. High volume of telephone and email communication with customers. Why Join WCP Solutions? Weekday schedule with weekends off. Supportive, collaborative team culture. Long-term career growth opportunities in a stable, family-owned business. Meaningful work that impacts customer satisfaction and organizational performance. Over 95 years of trusted service in the industry. About WCP Solutions WCP Solutions is a leading regional supplier of paper, packaging, facility supplies, and equipment. With more than a century of industry experience, we are committed to strong customer partnerships, reliable service, and a culture that values teamwork and excellence. Powered by ExactHire:186814
    $34k-40k yearly est. 16d ago
  • Call Center Specialist

    The Alaska Club 4.3company rating

    Call center agent job in Anchorage, AK

    Are you a people-person who enjoys helping others? Are you looking for a way to expand your previous experience in customer service? The Alaska Club, a network of 14 premier health and fitness clubs, is seeking a Call Center Specialist. Our Call Center is the hub of communication at our club. The Call Center Specialist provides excellent customer service in an inbound environment. The ideal candidate will be reliable, energetic, dependable and an efficient team player with 1-3 years of Customer Service experience. Call center associate duties may include: Interact with customers to provide information for entire shift Maintain productivity standards High level of professional customer service Accurately process transactions regarding products and services Accurately record all customer contacts Move fluently through computer system to track, gather information, and/or troubleshoot customer issues Refer unresolved customer issues to designated department or supervisor for resolution Required Skills and Experience: Strong computer and typing skills 1-3 years of customer service experience Experience working with Microsoft Office Completion of High School Diploma or equivalent Ability to handle heavy inbound calls Strong organizational skills Ability to work independently Proven ability to meet/exceed performance standards Excellent typing and data entry skills Navigating through multiple databases and using duel computer screens Providing excellent customer service to a large member base Answering a wide variety of member and nonmember questions and finding solutions to problems Professional verbal and written communication skills Preferred Experience: 1-3 years of call center experience Advanced experience in Microsoft Outlook, Word, Excel
    $28k-31k yearly est. 60d+ ago
  • Customer Contact Agent - Part-Time

    First National Bank Alaska 4.1company rating

    Call center agent job in Anchorage, AK

    Start a career with First National Bank Alaska, the *Best Place to Work in Alaska* as recognized 10 years in a row by Alaska Business magazine readers. Attention First Contact Customer Service Professionals! Contact Center Agents assist customers, and prospective customers, via phone and email from a centralized customer service center by providing account and bank services information, accepting and processing various transactions, and transferring inquiries to appropriate bank departments. If you have banking and/or strong call center experience, consider a career with First National Bank Alaska! Salary: $23.25/hour minimum. Job/salary offer would be commensurate with job level and experience Schedule: Part-Time - day shift; Monday-Friday; some Saturdays GENERAL PURPOSE SUMMARY Provides consistent and exceptional service when assisting customers and prospective customers via phone and email from a centralized customer service center. Provides account and bank services information, accepts and processes various transactions, provides technical support for the bank's digital services, and transfers inquiries to appropriate bank departments by performing the following essential duties and responsibilities: ESSENTIAL DUTIES AND RESPONSIBILITIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Uses telephone and email communication to determine customer needs and takes appropriate action to ensure customers receive timely, accurate, and dependable assistance. * Researches more complex customer questions, problems, and/or complaints to resolve issues, and obtains supervisor's assistance when necessary. * Collects information from customers by phone, mail, and email, to prepare new and updated deposit account paperwork, and opens new deposit accounts upon receipt of completed and approved paperwork. * Meets established expectations as they relate to call handling, including average talk time, wrap-up codes, not-ready time, etc. * Acts as a liaison between customers and various bank departments. * Handles high-level troubleshooting for the Bank's digital services to include enrollment, error resolution, resetting passwords, and instruction. * Adheres to strict security procedures for customer verification. Recognizes and escalates any red flags for immediate attention. * Analyzes abnormal digital activity for potential fraud and takes appropriate action to protect the customer and bank. Makes outbound calls when needed to validate online access. * Engages with customers to build and deepen relationships by uncovering banking needs, and using expert knowledge to cross-sell multiple products, services, and solutions to provide customers with value-added services while increasing the bank's revenue. * Provides a more advanced level of knowledge when assisting customers with debit card cancellations and reissues, account disputes, placing stop payments, and researching account transactions. * Keeps current with pertinent bank regulations, including but not limited to Reg. DD, Reg. CC, Reg. E Bank Secrecy Act, Community Reinvestment Act, Right to Financial Privacy Act, FDIC Insurance Provisions, and Regulation Z. * Performs other work-related duties as assigned supervisor. COMPLIANCE EXPECTATIONS * Stay updated on relevant laws and regulations and complete all compliance training on time. * Knowledgeable of and comply with bank policies, procedures, laws, and regulations that apply to you and your job. * Maintain customer confidence and protect the bank's operations by identifying and protecting confidential information. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE: Minimum: Three years' total experience with at least one year financial industry experience and two years' call center and/or customer service experience; or equivalent combination of education/training and experience. Preferred: Customer service experience in a banking environment and familiarity with bank products, services, and procedures. OTHER SKILLS and ABILITIES: Ability to keyboard 35 wpm, operate a 10-key calculator by sight, and general office machine experience required. Ability to respond politely to customers, effectively use time management skills, and work well under pressure required. Word processing, spreadsheet, Internet, and web browser experience required. Database experience preferred. LANGUAGE SKILLS: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and government regulations. Ability to write reports and business correspondence. Ability to effectively present information verbally and in writing, and respond to questions from managers, customers, and the general public. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages. Ability to apply concepts of basic algebra. REASONING SKILLS: Ability to apply common sense understanding while carrying out written, oral, or diagram instructions; and to deal with problems involving several variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; talk and hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision ability required by this job includes close vision, distance vision, color vision, and the ability to adjust focus. WORKING CONDITIONS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.
    $23.3 hourly 6d ago
  • Customer Service Representative - State Farm Agent Team Member

    Glenn Marlin-State Farm Agent

    Call center agent job in Wasilla, AK

    Job DescriptionBenefits: 4 day work week Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Glenn Marlin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service / sales experience preferred. Comfortable with engaging in sales conversations. Goal-oriented and motivated by achieving measurable results. Must be willing to obtain state licensing in Property/Casualty.
    $33k-41k yearly est. 1d ago
  • Customer Service Representative - State Farm Agent Team Member

    Troy Sayer-State Farm Agent

    Call center agent job in Eagle, AK

    Job DescriptionBenefits: Bonus based on performance Competitive salary Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Troy Sayer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Establish customer relationships and follow up with customers as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS: Dedicated to personalized customer service for our customers Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members Proactive in problem-solving Ability to multi-task and manage personal work load Must be able to successfully pass Property & Casualty License (training materials provided) Life & Health License may be required with individual development BENEFITS: Hourly pay plus commission/bonus Growth potential/Opportunity for advancement within my office Paid time off (vacation and personal/sick days) Health benefits Retirement benefits available - individual and group, with vesting Valuable career-building experience
    $33k-39k yearly est. 13d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Call center agent job in Juneau, AK

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15-22.6 hourly 53d ago
  • Weekend Customer Service Representative

    Alaska Auto Rental

    Call center agent job in Fairbanks, AK

    Job Description Join Our Team as a Weekend Customer Service Representative! Pay Range: $20-$24/hour DOE Schedule: Thursday-Monday OR Friday-Monday Type: Full-time weekend-focused shifts About Us At Alaska Auto Rental, we help people experience Alaska safely, confidently, and comfortably - whether they're lifelong locals or visitors exploring our state for the first time. Our mission is to deliver exceptional vehicle rental experiences by cultivating a growth-oriented team that serves both our customers and one another with Excellence, Teamwork, and a commitment to the Customer Experience. We take pride in what we do - from the first hello at the counter to the moment a freshly detailed vehicle hits the road. Our Values Customer Experience - We take pride in the little things that make big impressions. Teamwork - We succeed together and have each other's backs. Excellence - We don't just get it done, we get it done right. About the Role As a Weekend Customer Service Representative, you'll be the heartbeat of our team during high-traffic periods. You'll guide guests through the rental process, handle questions and special requests, and support internal operations to ensure vehicles and systems are ready for every customer. This role is perfect for someone who thrives in a fast-paced, hands-on environment, and can work independently while helping keep the team informed and aligned. What You'll Do Welcome customers warmly - in person, by phone, or email - and provide knowledgeable, friendly assistance Guide customers through rental options, policies, and procedures with clarity and professionalism. Coordinate with logistics, detail, and operations teams to ensure vehicles are ready on time Handle customer concerns, changes, and special requests with patience and professionalism, leaving them feeling cared for, informed, and confident. Process contracts, payments, and documentation accurately Contribute to a positive, team-focused environment Take initiative to identify opportunities for smoother processes and improved service Communication between departments is proactive and effective. The rental counter runs smoothly, even when things get busy. Model and reinforce our values of Customer Experience, Teamwork, and Excellence every day. You'll Be Great at This If You… Enjoy helping people and creating positive experiences Stay calm, kind, and professional under pressure Can work independently while keeping the team coordinated Communicate clearly and respectfully with customers and teammates Are dependable, organized, and take ownership of your responsibilities Embrace learning and growth - both personally and as part of a team Have strong problem-solving skills and adapt well in a fast-paced environment What We Offer Competitive pay Paid Time Off Wellness benefits 401(k) program with company matching Professional & leadership training Internal advancement and career growth opportunities Charitable donation matching program Employee discounts on products and services A supportive, positive, growth-oriented workplace culture Preferred Skills & Experience Previous customer service or hospitality experience (rental, travel, or tourism experience a plus) Strong verbal and written communication skills Basic computer proficiency (Google Workspace or similar) Growth mindset and willingness to adapt to new processes Dependable, responsible, and able to work independently At least 1 year of driving experience and a current driver's license (record acceptable to our insurance carrier) Ready to Join Us? If you take pride in delivering outstanding service, thrive on teamwork, and want to be part of a company that values excellence - we'd love to meet you. Apply now and drive your career forward with Alaska Auto Rental! Powered by ExactHire:188070
    $20-24 hourly 16d ago
  • Customer Service Agent

    Grant Aviation, Inc.

    Call center agent job in Emmonak, AK

    Job Description Grant Aviation is an Alaskan regional air carrier serving rural Alaska since 1971. With bases in Bethel, Emmonak, Dillingham, King Salmon, Cold Bay, Dutch Harbor, Kenai, and Anchorage, Grant Aviation provides scheduled air transport of passengers, cargo, and mail, as well as air ambulance and charter service. Grant Aviation employs approximately 400 people. We believe that air travel isn't a luxury - it's a necessity - and we are committed to creating a safe, friendly, and reliable experience for all our customers. Our company is built upon respect for our customers, employees, and communities, and we constantly work to improve our operations to ensure smooth travel and enjoyable experiences. We are professional, while staying true to our Alaskan roots and commitment to the personal touch. POSITION: Customer Service Agent Are you interested in: Booking reservations for passengers' baggage, and cargo. Resolving customer service issues. Processing payments in varying forms. Processing various reports and perform data input. Interacting with customers in person, by email and/or over the phone. Performing additional duties as assigned. Preferably you: Have a High School Diploma or equivalent (required) Have one (1) year of customer service experience Are able to lift approximately 20 pounds Live on the road system near our location Your Perks: Medical, dental, and vision. Company-paid life insurance and AD&D. PTO and paid holidays. Flight benefits. 401(k) program. Employee assistance program. HSA for qualified plans. Voluntary life insurance and AD&D. Voluntary short- and long-term disability. Voluntary accident, critical illness, and hospital indemnity. Grant Aviation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates seeking reasonable accommodation in the recruitment or employment processes should contact Human Resources at: ***************************. If this sounds like a fulfilling role for you, please submit your resume today! We would love to have you on board as soon as possible! Candidates may be subject to pre-employment background checks and drug testing as a condition of employment.
    $34k-40k yearly est. 26d ago
  • Customer Service PIC (Person in Charge)

    Three Bears Alaska Inc.

    Call center agent job in Tok, AK

    Role Description Customer Service PICs oversee team members, coordinate activities and uphold standards for the Front-End department. This role includes ensuring a high level of productivity and customer service and supervising front end members. Required Skills/Abilities: Greets customers, answers questions, thanks customers and provides prompt and courteous service. Determines correct number of registers needed to accommodate customers and maintain productivity. Coordinates team member breaks, lunches, and side tasks. Coordinates with other departments for help or assistance as needed. Arranges register fund increases and change orders, delivers lock-up merchandise, verifies prices, approves checks, assists with cashier questions, overrides register system flags and corrects problems to enable smooth flow of customers through the lines. Observes employee performance and paperwork to determine that proper department procedures are followed. Provides training, encouragement, advice and feedback to cashiers. Performs cashiering, boxing, and other front-end duties as necessary, upholding safety and security procedures. Assists customers with questions and problems regarding merchandise, payment, or service to provide prompt and courteous customer service. Makes supply orders, arranges for equipment maintenance and repair, tracks employee errors, and oversees customer service desk. Assures return and exchange procedures are followed. Assists in training of new cashiers. Operate manual pallet jack, wheeled carts, trash compactor, cardboard baler, product marking gun, shrink wrap machine, wrench, screwdriver, pliers, box knife. Performs other functions as necessary or assigned. Experience/Education: A High School Diploma or GED is preferred. Supervisory Experience Preferred. Customer service, math, computer skills preferred. Company Description Three Bears Alaska is a family-owned chain of Alaskan grocery stores with so much more. We are committed to providing customers with quality goods and services at the lowest possible price. We strive to meet the needs of our customers by offering a diverse range of products and exceptional customer service. With multiple locations throughout Alaska, Three Bears Alaska, Inc. is dedicated to serving the local community and creating a positive shopping experience. Benefits: Health insurance Dental insurance Vision insurance Colonial Life Elective Benefits 401(k) Paid time off Holiday Pay Pay Range: Starting at $20.00/hr. (DOE) Schedule: Full-time Evening, Weekends and Holidays are required. Office Location and Travel: LOCATION: In person Reliably commute or planning to relocate before starting work (Required) Working Environment Work is performed in a store setting with ability to speak and receive phone communications often. Work requires computer usage with strength, dexterity, coordination and visual acuity to use keyboard and video display terminal and other office equipment. Continuously standing, walking, reaching at/below shoulders, frequently lift/carry up to 10 pounds below waist, up to 50 pounds at waist/chest and occasional lifting of up to 20 pounds above shoulders. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
    $20 hourly 5d ago

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