Call center agent jobs in Allentown, PA

Job Details Entry Lehigh Valley International Airport - Allentown, PA Part Time High School Diploma / GED None 4am-6am Start Time + Weekends/Holidays Customer ServiceDescription Lehigh Valley Airline Services provide airline ground handling services. Customer Service Ticket Agents process reservations, collect fees, handle luggage processing, and perform aircraft boarding functions utilizing computerized systems. Major Responsibilities Process airline reservations, provide flight information, collect reservation & service fees. Handle luggage processing & assistant devices Handle denied boarding situations, re-accommodate customers, and provide hotel, meal, and ground transportation vouchers when appropriate Perform gate/boarding functions Aid customers requiring luggage, wheelchair, and aisle chair assistance. Adhere to all Airline, TSA & FAA regulations as well as Authority policies, procedures, and best practices while upholding safety, security, and service. Professionally communicate over a two-way radio, cheerfully handle telephone calls. Assist with accident investigations, reporting and statistical analysis. Identify and resolve problems in a timely manner, gather and analyze information skillfully, work well in problem solving situations and offer solutions. Handle multiple priorities in a fast-paced environment. Able to work under pressure while providing the highest level of customer service. Ability to work independently and make independent decisions in a changing environment. Deliver outstanding customer service & relationship building skills. Must be motivated, energetic, flexible, collaborative, and proactive. Develop professional relationships with internal and external customers to ensure effective airline operations, able to work as part of a positive team player. Additional duties as assigned. Qualifications Minimum Qualifications High School Diploma or general equivalency diploma (GED). Previous Customer Service experience preferred. PC skills including Word, Excel, Outlook, and other applicable computer programs. Strong written, oral, and interpersonal skills. Successfully pass all Airline & Airport required training. Must be available to work split shifts, nights, weekends, and holidays when required. Must be able to respond to emergency situations as necessary. Must be able to respond to severe weather conditions. Must be able to obtain & maintain a valid driver's license. Successfully pass new hire & random drug screenings. Pass FAA/TSA Security clearance background check. Physical Requirements Must possess good English language skills, including speaking, spelling, punctuation, and grammar. Able to regularly sit, stand, walk, reach with hands and arms, climb, balance; stoop, kneel and crouch or crawl. Must be able to use hands and fingers to type, handle bags, boxes, objects, or controls. Lift and/or move up to 50 pounds and occasionally lift to 99 pounds with assistance. Pull and push customers in wheelchairs up/down incline up to 250lbs. Vision abilities include close, distance, color and peripheral vision, depth perception and the ability to adjust focus. Sufficient auditory ability and able to tolerate exposure to noise levels up to 150 decibels requiring mandatory hearing protection. Employee regularly works near moving mechanical parts and able to move within work area. Able and willing to work in inclement weather, including extreme cold and warm temperatures. Employee Benefits Airline flight benefits (unlimited, free-of-charge*, space-available travel on Allegiant Air as well as two guest passes per month of service).

Job Description Join YMI Insurance, a locally-renowned insurance company dedicated to providing exceptional customer service. As a Customer Service Representative, you'll be based in our Bethlehem office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our employees can thrive. In this role, you will be the first point of contact for our customers, addressing their questions and providing prompt and accurate solutions. You'll handle a variety of customer service tasks, including answering phone calls, responding to emails, and assisting with policy-related matters. To excel in this position, you should have a friendly personality and strong problem-solving skills. We value individuals who are proactive, detail-oriented, and able to work effectively in a fast-paced environment. If you're passionate about customer service and are interested in contributing to a company that prioritizes employee growth and client satisfaction, YMI Insurance is the place for you! If you are just beginning your insurance journey, your salary will start at $40,000. If you have years of experience and industry designations to your name, you can expect a salary up to $60,000. Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Parental Leave Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Responsibilities You will be expected to educate and advise clients on the policies that are best suited to their personal needs. With your excellent relationship-building talents, you will help clients round out their accounts and maintain client retention and satisfaction. With your keen attention to detail, you will update client information and assist clients with policy changes. Requirements An Active PA Property & Casualty License is preferred. Licensing assistance is available. 5+ Years of Customer Service Experience is Required. Detail-oriented with the ability to prioritize and multitask. A team player who is self-motivated with a positive attitude. Excellent written and verbal communication skills and the ability to think critically.

We are seeking a skilled and proactive Network Engineer to design, implement, and maintain robust IT and OT network infrastructures, including LAN and WAN systems. This role is responsible for ensuring optimal network performance, reliability, and security through the deployment and support of EMS (Energy Management Systems) network equipment such as Cisco routers, switches, and firewalls. In this role, you will: * Design and Implement Networks Create and maintain IT and OT related networks including LAN and WAN infrastructure. Design and implement network solutions to improve performance, reliability, and security. Install, configure, and support EMS Energy Management Systems network equipment including Cisco switches, routers, and firewalls. Network Traffic Management and Monitoring Monitor and manage network traffic using tools such as Solarwinds. Proficiency in using Wireshark or other tools for network troubleshooting. Perform routine checks, updates, and performance tuning. Firewall & Security Management Develop and implement firewall rules to meet operational and compliance requirements. Proactively review and optimize firewall rules to enhance security posture. Implement network security policies including VPNs and access control systems. Perform vulnerability assessments and apply patches to maintain NERC CIP and TSA compliance. Authentication & Access Controls Support and maintain RSA two-factor authentication systems. Configure and manage TACACS and Cisco ISE for network access control. Documentation Maintain and update all network-related documentation including configurations, modifications, and troubleshooting procedures. Collaboration Work closely with other IT Teams and businesses to ensure smooth system integration and cross-functional support. Support & Operations Troubleshoot and resolve highly complex network issues across multiple platforms. Participate in on-call rotation to provide 24 cross 7 network support. Provide implementation, troubleshooting, maintenance, and user support as needed. Monitoring and Alerting: Continuously monitor network and server systems for potential issues, alarms, and alerts to prevent or minimize downtime. * Troubleshooting and Resolution: Identify, troubleshoot, and resolve network problems, such as performance slowdowns, server crashes, and bandwidth issues. * Incident Management: Respond to incidents and outages promptly, analyze faults, and escalate problems when necessary. * System and Network Maintenance: Implement network changes, updates, and patches, and manage IT equipment like routers, switches, and firewalls. * Documentation: Create and maintain technical documentation, including troubleshooting steps and network environment details. * Coordination and Support: Collaborate with internal teams and external vendors to resolve technical issues and provide support to end-users. * Reporting: Generate reports on network performance and incident details. * Security: Ensure security protocols are followed and help manage user access, such as creating accounts and resetting passwords. * Technical Knowledge: Proficiency with network equipment (routers, switches, firewalls), operating systems (Linux/Unix, Windows Server), and networking protocols (DNS, DHCP). * Troubleshooting: Strong analytical and problem-solving skills to diagnose and fix complex issues. * Experience: Prior experience in a NOC or similar support environment is often required. Work model: At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. Based on this role's business requirements, this is a Onsite position requiring 5 days a week in a client office in Allentown, PA The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations. We're excited to meet people who share our mission and can make an impact in a variety of ways. Don't hesitate to apply, even if you only meet the minimum requirements listed. Think about your transferable experiences and unique skills that make you stand out as someone who can bring new and exciting things to this role. Salary and Other Compensation: Applications will be accepted until November 21, 2025 The annual salary for this position is between $79,240 to $133,500 depending on the experience and other qualifications of the successful candidate. This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans. Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements: * Medical/Dental/Vision/Life Insurance * Paid holidays plus Paid Time Off * 401(k) plan and contributions * Long-term/Short-term Disability * Paid Parental Leave * Employee Stock Purchase Plan Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. #LI-MA1#CB #Ind123 The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. * Cognizant is a global community with more than 300,000 associates around the world. * We don't just dream of a better way - we make it happen. * We take care of our people, clients, company, communities and climate by doing what's right. * We foster an innovative environment where you can build the career path that's right for you. About us: Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World's Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at ***************** Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. Disclaimer: Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Job Description Job Summary: The Sales Center Customer Representative is responsible for all aspects of customer care, ensuring the highest level of professionalism and customer service. This role involves answering customer questions via phone and email, addressing, and resolving customer issues, entering orders into the system, and following up to ensure customer satisfaction. The representative follows established procedures to provide answers or refers calls to appropriate staff, handling typical questions focused on order status, product information, account status, pricing, and services. Major Responsibilities/Activities: Customer Interaction: Field inbound customer service support calls, often during periods of high volume. Take sales calls, offer required upsells, make compelling offers, present appropriate alternatives, and ask for the sale. Act as a liaison to the sales team and share leads. Apply active listening skills, interject, and paraphrase appropriately to best understand the customer's needs and wants. Provide knowledgeable answers to questions about products, pricing, and availability. Help customers navigate the website and place orders online. Work with customers to resolve product returns, shipping inquiries, and order status questions. Answer questions from customers or individuals on how a product operates or direct them to the appropriate person. Order and Inventory Quote Management: Process orders in a fast-paced environment. Edit orders received for price and specifications. Inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed. Accurately enter data into the computer system. Record or file copies of orders received. Follow up on orders to ensure delivery by specified dates. Compute price, discount, and shipping charges as required. Receive and check customer complaints. Confer with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments. Make sure that quotes are processed through the quoting process in a timely manner. Type quotes and maintain files for all processed quotes. Responsible for sending new pricing, with the correct multiplier, to all customers. Administrative Support: Perform various administrative support tasks including invoicing, filing, payment processing, customer account creation maintenance, and validating special orders to factory records. Compile statistics and prepare various reports for management, as needed. Additional Duties: Troubleshoot customer service problems. Work with internal departments to meet customer needs. Perform other related job duties as assigned. Minimum Requirements: High School Diploma One year of professional customer service experience preferred but not required Experience in a manufacturing or garage door industry preferred Essential Mental/Physical Functions: Read and interpret documents such as procedure manuals, work instructions, software manuals. Write routine reports and correspondences. Speak and communicate well with customers. Perform basic mathematical functions including add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, decimals and must also be able to calculate percentages. Complete tasks on time ensuring that Customer Service does not create delays in production because of missed cut-offs. Become familiar with all products lines and customer base. Become familiar with the computer system (SAP) and be able to input and retrieve data. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for specific periods throughout the day. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files. The performance of this position may occasionally require exposure to the warehouse areas, therefore, he or she should be physically able to safely maneuver in that environment. Who we are Hörmann is a premier manufacturer of garage doors. We provide the building industry with high quality, innovative garage doors at competitive prices while maintaining a reputation of quality, reliability, and integrity. We offer a team-centered environment, where each member's unique knowledge, skills, abilities, and efforts define our success as a company. As an international corporation Hörmann LLC prizes diversity in all positions; therefore, candidates with second language ability especially in Spanish or German will be given additional consideration; however, fluency in English is required. Hörmann is an Equal Opportunity Employer with a diverse employment environment. Hörmann is committed to providing access and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act and other applicable laws. Additional Comments Hörmann offers a comprehensive, competitive benefit package including medical, dental, vision, life, and supplemental insurance plans, 401(k) with employer match, as well as vacation and holiday pay. Hörmann is a drug-free workplace. All offers of employment will be contingent on successfully passing a criminal background check and a pre-employment drug test.

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets. Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace . We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees Job Description Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions! Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction. Primary Responsibilities (Essential Functions): Answer incoming phone calls from clients and residents Email or Call Customers who haven't been serviced in a year + put notes in Salesforce Create orders for pickups/delivery (check for updated paperwork, statements before processing orders) Send Certificates of Recycling. Create master/update account setups for new customers in receiving software Generate quotes and pricing agreements for current and new customers assigned to CSRs. Provide information to new inquiring leads and direct them to management. Enter/update waste profiles into profiling software Prepare/pack labels for shipment on RecycleKit (Mail-back) orders from Website. Collaborate with AR teams on customers with outstanding invoices/ take credit card payments/ update notes in Billing System Receive/Send Certificate of Insurance requests for current and new customers Assist Sales Reps with other related information needed for their customer accounts Create tonnage reports for current customers Assist shipping and receiving with unscheduled deliveries at our facilities Assist Billing team with pricing updates on current orders. Assist transportation customer pickup timeframes. Provide light training to new CSRs Provide assistance to our other facilities (VA, FL, CA) in the absence of their CSR Perform other reasonably related tasks as assigned by management. Qualifications Basic Required Qualifications: High school diploma/GED coupled with a minimum of 3 years of work experience in a customer service role. High level of Customer Service acumen and business acumen. Self-directed, with the ability to work on multiple projects with competing priorities and deadlines. Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook). Experience using a CRM system or web-based programs, proprietary online applications Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening. Ability to manage several tasks simultaneously and meet deadlines. Preferred Qualifications: Knowledge of Salesforce and Oracle systems. Ability to lead account-specific projects. Additional Information Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free ************** and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets. Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace . We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions! Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction. **Primary Responsibilities (Essential Functions):** + Answer incoming phone calls from clients and residents + Email or Call Customers who haven't been serviced in a year + put notes in Salesforce + Create orders for pickups/delivery (check for updated paperwork, statements before processing orders) Send Certificates of Recycling. + Create master/update account setups for new customers in receiving software + Generate quotes and pricing agreements for current and new customers assigned to CSRs. + Provide information to new inquiring leads and direct them to management. + Enter/update waste profiles into profiling software + Prepare/pack labels for shipment on RecycleKit (Mail-back) orders from Website. + Collaborate with AR teams on customers with outstanding invoices/ take credit card payments/ update notes in Billing System + Receive/Send Certificate of Insurance requests for current and new customers + Assist Sales Reps with other related information needed for their customer accounts + Create tonnage reports for current customers + Assist shipping and receiving with unscheduled deliveries at our facilities + Assist Billing team with pricing updates on current orders. + Assist transportation customer pickup timeframes. + Provide light training to new CSRs + Provide assistance to our other facilities (VA, FL, CA) in the absence of their CSR + Perform other reasonably related tasks as assigned by management. **Basic Required Qualifications: ** + High school diploma/GED coupled with a minimum of 3 years of work experience in a customer service role. + High level of Customer Service acumen and business acumen. + Self-directed, with the ability to work on multiple projects with competing priorities and deadlines. + Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook). + Experience using a CRM system or web-based programs, proprietary online applications + Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening. + Ability to manage several tasks simultaneously and meet deadlines. **Preferred Qualifications:** + Knowledge of Salesforce and Oracle systems. + Ability to lead account-specific projects. Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free ************** and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. _This line is dedicated to disability applications only. No other inquiries will receive a response._

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The Zamboni Operator will perform general labor duties as assigned. Duties included but not limited to building conversions for various events, familiarity with all aspects of facility operations and maintenance in addition to ice making, ice maintenance and repair. This position is based at the PPL Center. PPL Center is a state-of-the-art multipurpose venue in downtown Allentown, PA. The arena seats more than 10,000 for concerts and more than 8,500 for Lehigh Valley Phantoms professional hockey games, making it the region's largest events venue. THe amenities-packed PPL Center, which includes more than 50 premium spaces (suites, loges, party areas) depending on the event, will host more than 150 events each year, offering something for everyone, including the Phantoms, the AHL affiliate to the NHL Philadelphia Flyers, concerts, family shows, trade shows, youth sports, high school and collegiate events, Disney on Ice, conferences, graduations and many more events. PPL Center is currently the main catalyst to the revitalization and growth of downtown Allentown. This role will pay an hourly wage of $14.00 to $19.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until November 14, 2025. Responsibilities Responsible for occasional maintenance and repair of rink equipment to include, but not limited to: Zamboni, dasher system, subfloor, tempered glass, acrylic glass, safety netting, Jet Ice systems, edgers, goal nets, etc. Work with the facilities department to provide optimal ice conditions for all ice events. Oversee aspects of ice installation and removal. Assist operations department to expedite event conversions. Other duties as assigned. Qualifications Must be a trained operator for Zamboni Ice Resurfacing machines Solid understanding of OSHA rules and regulations Must be comfortable working in very cold or very hot conditions for long periods of time Must be able to stand, bend and stoop for long periods of time Must be able to climb stairs/ladder Ability to adhere to building policies and event requirements Ability to read and follow verbal and written instructions as well as communicate effectively with other in both oral and written form Must be able to work long irregular hours to include nights, weekends, and holidays Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Job Description State Farm Agency - Easton, PA is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. Insurance experience not required we will train the right person with the right skill set. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Salary plus Signing Bonus Bonus based on performance Paid Time Off (vacation and personal/sick days) Paid Training & Development SIMPLE IRA matching Valuable experience Growth potential/Opportunity for advancement within my office Requirements: Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Property & Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm.

The purpose of the Customer Service Representative is to manage the interaction between Account Executives, Customers & Production from ordering to delivery. Focused on communicating appropriately and providing our customers with quality on-time service. This position works cooperatively with a wide variety of people throughout the organization to provide exceptional service to our customers. Areas of Responsibility: Responsible for specific accounts Receives orders from customers via EDI, email, phone, or fax Review/approve incoming orders Places in schedule and monitors activity from beginning to end Provide response to customers within 2 hours of notification of receipt and/or solution Create, review and provide sales order confirmations to customers/sales as required Create booking information at the time of order entry, monitor and advise if any changes to the schedule Works with customers on any and all sample requests Provide and hold weekly updates with customers Provides help to a new customer set up with sales Manage customer complaints/quality issues Pricing management within guidelines as set forth by management If there are delays, in manufacturing, transportation, or getting bookings the customer is notified the order will be late. Capture and provide customer OTIF Helps investigate all customer payment issues and works with other departments to process Source existing inventory to incoming orders where applicable to reduce machine time Creative problem solving and ability to manage many issues at Review check credit vs limits on the order entry Education & Certifications · BS in Business and or Supply Chain functions · 3 - 5 years of related experience in a customer service Qualification & Experience · Solid organization skills with the ability to meet multiple deadlines · Strong skills in Excel, Outlook, and Microsoft Access · Seeks opportunity for continuous improvement & resilient · Ability to multi-task in a fast pace environment & work well under pressure · Independent worker, self-directed and adaptable to change Behaviors · Effectively and accurately use communications. Must possess good verbal and written/grammatical skills, in addition to mathematical skills · Previous experience with ERP systems is preferred · Strong phone contact handling skills and active listening skills required · Must possess a cooperative attitude and a dedication to the mission of the company, as well as, work effectively within a team · Customer orientation and ability to adapt/respond to different types of characters · Ability to multi-task, prioritize, and manage time effectively

Fred Beans Automotive of Doylestown is Hiring Immediately for a Call Center Representative! Join Fred Beans Automotive Group, voted Best Places to Work 6 years running! The Call Center Representative will process incoming and outgoing scripted calls to customers, follow up on recalls, dealer maintenance and dealership specials to provide an exceptional customer experience. Responsibilities: * Work closely with dealership parameters to communicate customer expectations and ensure a great customer experience * Present in a professional and well-spoken manner at all times * Generate service appointments with customers by selling the value of our store and brand, our high level of service and track record of integrity and customer care * Log all activities, notes as required * Meet and exceed department goals each month and quarter * Stay informed about specials, changes, recalls, and other call drivers * Refer customers with additional questions to the service advisor and other individual * Attend department huddles and training as required Qualifications: * Strong written and verbal communication skills * interest and ability to make and take a high volume of calls * Ability to quickly learn new software * Time Management and multitasking skills with the ability to manage a high workload * Team Player attitude What We Offer * Updated facilities: including tablets, electronic repair orders and multi point inspections, * texting software and much more! * Company funded training and leadership programs to help you further your career. (Our company spent over $600,000 training our staff lastyear) * Company funded health benefits * Life, Disability, and Cancer Insurance * Pet Insurance * Company-matched 401(k) * Paid Time Off * Paid Parental Leave * Volunteer Time Off * Convenient and reasonable work hours Monday through Saturday, NO Sundays * Employee and Community discounts at over 150 vendors * Healthy Living Program * Be Receptive to training and coaching * Adhere to company policies * Establish and Maintain productive working relationships * At least 18 years of age * Fred Beans Automotive is an equal opportunity and veteran friendly employer.*

Job Details Allentown, PA Full TimeDescription Summary: Operates telephone system by answering incoming calls, scheduling appointments and directing all other callers to appropriate personnel to ensure Patient Care Excellence by performing the following duties. Essential Functions: • Schedules patient appointments, determining between urgent and non-urgent injuries. • Answers incoming telephone calls and responds accordingly and/or directs caller to appropriate personnel. • Receives and conveys detailed and descriptive messages from patients and directs to appropriate personnel. • Answers questions about organization and provides callers with address, directions, and other information. • Other duties may be assigned. Qualifications Qualifications: • High school diploma or general education degree (GED). One-year related experience and/or training; or equivalent combination of education and experience. • Ability to multitask and maintain professional telephone etiquette. • Computer Database software and Internet software. • Problem solving skills in standardized situations. • Ability to work accurately and efficiently. • Excellent verbal and written communication skills. • Knowledge of medical terminology helpful. • Prior customer service representative experience required. • Knowledge of 3rd party insurance and medical office experience helpful. • Prior experience in an orthopaedic setting helpful. OAA Orthopaedic Specialists has been the preferred choice of the Lehigh Valley for comprehensive orthopaedic care for over fifty years. Our mission is to be the region's premier medical provider focused exclusively on orthopaedic care. To achieve this mission, OAA Orthopaedic Specialists seeks to employ individuals that strive to put the needs of our patients first and foremost. With internationally renowned physicians, state-of-the-art technologies, and various locations, OAA is home to some of the area's best and brightest employees. Our employees strive to provide a quality patient-centered experience to our patients and their families. OAA offers a great benefits package to include Health/Dental/Vision, Company paid Life/LTD and AD&D insurance, paid vacation, holiday, and sick leave, and a 401(k) plan. As the COVID-19 pandemic continues to impact the world, it is our responsibility to help keep our employees, customers, patients, partners, communities, and the world healthy and safe. To preserve our ability to nourish the world in a safe and responsible way all CDC guidelines are in place and being followed.

FASTSIGNS #293201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $17.00 - $19.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

located in Raritan, NJ. Labcorp is seeking a Customer Service Support Representative to join our team at Raritan, NJ. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. Pay Range: $18.25-$22/hr. All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Work Schedule: Monday-Friday, 3:00pm -11:30pm with Saturdays as needed Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Responsibilities Act a liaison between Labcorp, the customer base and patients Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting Labcorp's products and services Work in multiple databases to research complex issues and questions Notify clients of test results in a timely and accurate manner Review test forms for accuracy and report any discrepancies Participate in activities designed to improve customer satisfaction and business performance Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Requirements High School Diploma or GED equivalent required Associate's degree or higher is preferred Previous experience in a customer service role Experience working in a contact center/call center environment is preferred Prior healthcare industry, such as a physician's office or a hospital highly is a plus Knowledge of Microsoft Office suite is required Experience with Salesforce.com and/or Laboratory Information Systems is preferred Strong verbal and written communication skills and excellent ability to listen and respond Must be courteous with strong customer service orientation Excellent multitasking abilities required Strong flexibility and the ability to manage and adapt to changing priorities quickly Bilingual in English and Spanish highly desirable If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: One year of office support experience in a customer service role preferred High School diploma Excellent customer service skills and attitude Excellent written and verbal skills Proficient with office equipment Attention to detail Problem-solving Computer proficiency - MS Suite Typing speed 45WPM Professional appearance Ability to multi-task in a fast-paced environment Bilingual skills a plus Occasional overtime as needed Pay $20.03 - $22.58 per hour Benefits Summary: · Medical/Dental/Vision · 401k plus a company match · ESPP - Employee Stock Purchase Plan · EAP - Employee Assistance Program (no cost to you) · Vacation & Sick pay · Paid Company Holidays · Life and AD&D Insurance · Discounts Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: E-verify Participation Right to Work

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Clean Earth is a leading provider of environmental services in the United States providing remediation, disposal, recycling, and beneficial reuse solutions for hazardous and non-hazardous waste, contaminated soil, and dredged material. Our vast portfolio of technologies and services touches nearly every industry that generates waste including energy, infrastructure, commercial, industrial, retail, and healthcare markets. Every day our teams across the country take a hands-on, dedicated approach to recycling and beneficially reusing waste that would otherwise go into landfills. We value our employees as our most important asset, and this is reflected in many areas across our company including recently being named a 2024 Most Loved Workplace . We are committed to creating a positive work culture that fosters growth and development while ensuring the health and safety of our employees Job Description Put your great attention to detail to work as Customer Service Representative with a growing leader in environmental and regulated waste management solutions! Working as part of a dedicated team of customer experience, sales, and compliance professionals, you'll take ownership by working internally to coordinate their waste disposal needs in accordance with their service agreements. You'll serve as part of the customer experience team providing support to Clients, internal Operations, Finance, Logistics and field staff to ensure a high level of customer satisfaction. Primary Responsibilities (Essential Functions): Answer incoming phone calls from clients and residents Email or Call Customers who haven't been serviced in a year + put notes in Salesforce Create orders for pickups/delivery (check for updated paperwork, statements before processing orders) Send Certificates of Recycling. Create master/update account setups for new customers in receiving software Generate quotes and pricing agreements for current and new customers assigned to CSRs. Provide information to new inquiring leads and direct them to management. Enter/update waste profiles into profiling software Prepare/pack labels for shipment on RecycleKit (Mail-back) orders from Website. Collaborate with AR teams on customers with outstanding invoices/ take credit card payments/ update notes in Billing System Receive/Send Certificate of Insurance requests for current and new customers Assist Sales Reps with other related information needed for their customer accounts Create tonnage reports for current customers Assist shipping and receiving with unscheduled deliveries at our facilities Assist Billing team with pricing updates on current orders. Assist transportation customer pickup timeframes. Provide light training to new CSRs Provide assistance to our other facilities (VA, FL, CA) in the absence of their CSR Perform other reasonably related tasks as assigned by management. Qualifications Basic Required Qualifications: High school diploma/GED coupled with a minimum of 3 years of work experience in a customer service role. High level of Customer Service acumen and business acumen. Self-directed, with the ability to work on multiple projects with competing priorities and deadlines. Proficiency in Microsoft Office software (Excel, Word, PowerPoint, and Outlook). Experience using a CRM system or web-based programs, proprietary online applications Excellent verbal and written communication skills in English; ability to maintain a high level of accuracy in details; and strong phone contact handling skills and active listening. Ability to manage several tasks simultaneously and meet deadlines. Preferred Qualifications: Knowledge of Salesforce and Oracle systems. Ability to lead account-specific projects. Additional Information Clean Earth offers competitive benefits including health, dental, vision, life, and disability insurance plans starting on the first day of employment; paid time off, wellness benefits, employee discount program, tuition assistance, and a 401k with company matching. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you have a difficulty applying for any job posted on Harsco Clean Earth's website because a disability prevents you from using the online system, Clean Earth offers the following alternate application procedure: Call toll free ************** and leave your name, phone number, city and state of residence. Clean Earth will arrange for an alternate method of applying and will consider your application together with all other applications received for the job. This line is dedicated to disability applications only. No other inquiries will receive a response.

Job Description Join YMI Insurance, a locally-renowned insurance company dedicated to providing exceptional customer service. As a Customer Service Representative, you'll be based in our Bethlehem office, working alongside a team that values teamwork and collaboration. We believe in creating a positive and inviting environment where our employees can thrive. In this role, you will be the first point of contact for our customers, addressing their questions and providing prompt and accurate solutions. You'll handle a variety of customer service tasks, including answering phone calls, responding to emails, and assisting with policy-related matters. To excel in this position, you should have a friendly personality and strong problem-solving skills. We value individuals who are proactive, detail-oriented, and able to work effectively in a fast-paced environment. If you're passionate about customer service and are interested in contributing to a company that prioritizes employee growth and client satisfaction, YMI Insurance is the place for you! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Parental Leave Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Evenings Off Responsibilities You will be expected to educate and advise clients on the policies that are best suited to their personal needs. With your excellent relationship-building talents, you will help clients round out their accounts and maintain client retention and satisfaction. With your keen attention to detail, you will update client information and assist clients with policy changes. Requirements An Active PA Property & Casualty License is preferred. Licensing assistance is available. 5+ Years of Customer Service Experience is Required. Detail-oriented with the ability to prioritize and multitask. A team player who is self-motivated with a positive attitude. Excellent written and verbal communication skills and the ability to think critically.

FASTSIGNS #293201 is hiring for a Customer Service Representative to join our team! Benefits/Perks: * Competitive Pay * Paid Vacation and Holidays * Performance Bonus * Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: * Be the initial contact with current as well as prospective customers in our FASTSIGNS Center * Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders * Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center * Work with customers in numerous ways such as email, telephone, in-person and at their place of business * Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: * 2-3 years of retail or counter sales experience preferred * High school diploma or equivalent * Outgoing, responsive, eager to learn and has the ability to build relationships * Great listening and organization skills * Ability to sit for long periods (4 hours or more) * Ability to view a computer screen for long periods (4 hours or more) * Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today!

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)