Call center agent jobs in Ames, IA - 181 jobs

Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. We can recommend jobs specifically for you! Click here to get started.

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Duties: Provides information to customers regarding products and services. Documents customer interactions and product/service issues, entering descriptive information online in order to provide history and tracking of issue resolution. Researches, resolves, and responds to general and semi-complex customer concerns; escalates complex questions for resolution. Shares best practices with department team members in order to maintain required service levels. Tracks trends in customer and product concerns and informs/provides feedback to appropriate departments/units so that necessary action can be performed. Evaluates disputes between customer opinion and company actions, and explores alternative solutions that will result in satisfactory resolution. Qualifications Business casual environment and schedule will fall between 8AM-5PM, Monday-Friday. Training is for 2-3 weeks. These individuals will be completing about 60-80 inbound calls per day from customers who have accounts with the client. Questions can be pertaining to due dates, confirmation of receipt of payment, questions on a statement, etc. There are a lot of online resources offered to customers, so individuals must be comfortable with referring to and using these resources to answer questions. These positions are to assist with the influx of calls with installment products. Assignment extensions are possible depending on business need. Ideal candidates will have a Bachelor's degree in Business or similar (or equivalent experience) and have direct call center experience within a financial services environment, but these are not an absolute requirement. Individuals with banking or financial services experience have been successful in this role. Open to seeing candidates with other types of customer service experience as well (coop or dealership, for example). Open to recent grads. Intermediate user of MS Office and have the ability to learn other systems quickly as they will need to learn systems specific to the client to be successful in the role. Additional Information To know more on this position or to schedule an interview please contact; Reginald Cubangbang (314) -815-5415

**Become a part of our caring community and help us put health first** As a Clinical Care Oversight Professional, you will provide clinical support to the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optional wellness. Your work assignments are often straightforward and of moderate complexity. As a Clinical Care Oversight Professional, you will support a member's optimal wellness state by recommending members/families toward and facilitate the interaction with resources appropriate for the care and wellbeing of patients. You understand your own work area professional concepts/standards, regulations, strategies, and operating standards. You will make decisions regarding your own work approach/priorities and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. **Use your skills to make an impact** **Required qualifications:** + Minimum required education: LPN/PTA/OTA licensed in Florida with no disciplinary action. LPN candidates with multistate compact license can also be considered. + Ability to work independently under general instructions and with a team + Ability to clinically assess, plan, and advocate for patient's health needs + Ability to speak clearly and concisely + Ability to document calls and interaction by typing on a keyboard while speaking to a patient on the phone + Deliver care that exemplifies CenterWell Home Health's commitment to achieving 5-STAR quality, improved patient outcomes, and value-based care, in alignment with our mission to provide compassionate, personalized healthcare. **Preferred qualifications:** + A minimum of 1-2 years related work experience in Home Health + Experience with HomeCare HomeBase (HCHB) and/or PointClickCare Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. **Scheduled Weekly Hours** 40 **Pay Range** The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $41,900 - $56,600 per year **Description of Benefits** Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities. Application Deadline: 01-22-2026 **About us** About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives. About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one. **Equal Opportunity Employer** It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. 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Job Description At COUNTRY Financial - Matt Reed Agency, we combine over 50 years of industry experience with a genuine commitment to helping our clients. We specialize in all lines of insurance and financial services, offering personalized guidance and dependable support to every individual and business we serve. Our office is client-focused and built on teamwork. We take pride in being a supportive, energetic group that values integrity, communication, and growth. If youre looking for a workplace that feels both professional and personal, this is the place to grow your career. As an Insurance Customer Service Representative, you will play an essential role in delivering outstanding client experiences. From handling inquiries and processing policy updates to supporting our agents and helping clients understand their coverage, youll be the face of service excellence in our agency. Base pay: $35,000-$45,000 (based on experience) Paid time off (PTO) and paid vacation Mon-Fri schedule with evenings and weekends off Retirement plan Hands-on training and mentorship Supportive team culture Home office support If youre motivated by helping others, thrive in a team environment, and want a role that keeps you engaged and growing, we encourage you to apply today! Benefits Annual Base Salary + Bonus Opportunities Paid Time Off (PTO) Hands on Training Mon-Fri Schedule Retirement Plan Evenings Off Weekends Off Home Office Support Paid Vacations Responsibilities Provide a positive and professional client experience in every interaction Greet clients and prospects who visit the office Contact clients at risk of policy or contract cancellation Manage calendars, schedule appointments, and handle follow-ups Support marketing campaigns and community events Requirements Prior customer service or insurance experience preferred Property & Casualty license (or willingness to obtain upon hire) Strong communication and interpersonal skills Organized and detail-oriented with excellent time management Team-oriented attitude with a proactive, doer mindset

About Global Atlantic Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR's powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit *********************** Client Care Advocate - Annuities Start Date: February 23, 2026 Location: Des Moines, IA Hourly Rate: Hartford - $19.54 per hour + overtime with a $500 sign-on bonus Paid Training: Training lasts approximately 12 weeks Training hours are Monday - Friday, in-office, from 7:30am - 4:00pm Central and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls After training, you will follow a hybrid schedule Our contact center is open as follows: Monday - Thursday 7:00am - 6:00pm Central Friday 7:00am - 5:00pm Central This role will work an 8 hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST. Perks and Benefits: $500 sign-on bonus All IT equipment provided Hybrid work schedule after training period (M -TH in office) Free lunch and parking Referral bonuses Eligible for annual bonus Comfortable workspaces and game rooms 12 days annual PTO plus 5 days sick time, 11 holidays and volunteer time off Free health insurance - employee & children levels based on salary band Training & career advancement 401(k) match and equity opportunities Tuition, adoption, and lifestyle reimbursement POSITION OVERVIEW Global Atlantic has an exciting opportunity for a Customer Service Specialist position based in Hartford. This person participates as a member of a team of customer service representatives engaged in processing insurance support phone calls, post call activities and completion of call back commitments involving our annuity customers, internal and external, by performing the following duties: RESPONSIBILITIES: Understands insurance products, procedures, and system capabilities Responds to inbound calls providing excellent customer service Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable Receives and resolves telephone inquiries from parties of the contract within service standards Identify, communicate, and proactively work to solve problems or issues Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines Focuses on Global Atlantic's long-term success by building strong (internal and external) customer relationships Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance Main contact for assigned sales representatives, accounts, and states Provides a broad range of technical and operational support to clients and agents Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy Participation in team meetings and other cross functional groups is expected This person is knowledgeable in commission triggers by product, commission payment and chargeback by product and distribution channel Provides other duties as assigned by management REQUIRED QUALIFICATIONS: Bachelor's degree or equivalent work experience 1+ years' experience in customer service Strong PC and Software skills, especially Microsoft Office products Insurance industry knowledge is a plus PREFERRED QUALIFICATION: Proven ability to grasp new products, concepts, and procedures Understanding of the industry, sales process, and distribution channel Strong attention to detail with excellent organizational skills Great interpersonal and team skills required Strong written and oral communication skills Excellent phone presence and presentation Ability to maintain positive attitude and composure in dealing with difficult situations Demonstrated flexibility with schedules and time management This position is not eligible for visa candidates now or in the future. #LI-KS1 Privacy Statement Our employees are in the office 5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to ***************** Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

Call Center Representative - ($500 Hiring Bonus!) Can you provide excellent customer service? Do you have experience in an outbound call center? Are you a quick learner with a can-do attitude? If so, our Call Center Representative could be a fit for you! Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive. What You'll Do: * Respond to and resolve customer service requests. * Communicate directly by phone with policyholders, and potential new customers regarding insurance matters. * Process agent appointments and/or follow-ups for all Agents and registered representatives. * Create positive business relationships between the agents, the company and with our customers. * Understand the basic information for all products offered by FBL Financial Group, Inc. What It Takes to Join Our Team: * High school diploma or equivalent required. * Must have or be able to attain knowledge regarding how the insurance industry operates. * Analytical/problem solving skills required. * Basic personal computer skills Windows environment (Word, Excel) required. Keyboard skills (40 - 45 NWPM). * Oral and written communication skills as appropriate to this position. * Reasonably regular and predictable attendance. * Proficiency in both English and Spanish preferred. * Ability to work in person from our office in West Des Moines, Iowa. What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low-cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that an onsite wellness facility with fitness classes and programs, a daycare center, a cafeteria, and for many positions, even consideration for a hybrid work arrangement. Farm Bureau....where the grass really IS greener! Starting pay is $17.00/hour with a $500 hiring bonus. After 3 months of employment, a fulltime/part-time/Regular work may be an option. Work Authorization/Sponsorship: At this time, we are not considering candidates that need any type of immigration sponsorship now or in the future, such as additional or permanent work authorization. Applicants must be currently authorized to work in the United States on a full-time, permanent basis. We are not able to sponsor now or in the future, or take over sponsorship of, an employment visa or work authorization for this role. For example, we are not considering candidates with OPT status.

Packaged Gases Customer Service Representative Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service. Position Accountabilities; Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs. Provides quotes or completes the sale, if campaign appropriate to directly gain new business. - Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up. - Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise. - Manages requests for products, price and technical information. - Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks. - Maintains showroom cleanliness by procedures set forth by management. - Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing. - Tracks result of outbound campaign efforts. - Backs up inbound customer service, as needed. Ensure all safety rules are strictly observed. Perform other projects and duties as assigned. High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable. - Excellent customer service skills. Ability to establish and manage customer relationships - Ability to work independently. Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. Qualified applicants will receive consideration for employment without regard to their race, color, Religion, national origin, sex, protected veteran status, or disability EOE AA M/F/VET/Disability.

Job Description Our growing agency is looking to add the perfect fit to our team. We are looking to add a high energy, customer focused individual to help create the ideal customer experience for our clients. We take great pride in our proactive approach to protecting customers from every day mayhem. The right person possesses the ability to interact with customers in person, over the phone, and digitally. Our team is looking for someone who wants to grow with the agency. You will be joining a highly successful team thanks in large part to our approach to taking care of customers. This is a primarily phone based position in a challenging field that offers lots of variety in the daily tasks. Our agency team is looking for the perfect fit to help us continue to achieve the level of service our customers expect while our agency continues to grow. Benefits Hourly Base Salary + Commission + Bonus Opportunities Flexible Schedule Paid Time Off (PTO) Hands on Training Career Growth Opportunities Responsibilities -Assist customers navigating coverages options to help with the changing needs -Perform tasks associated with customer billing -Be the frontline face to customers for the agency -Identify potential opportunities for sales within existing customer base Requirements -Positive attitude -Ability to professionally interact with a wide variety of customers -Patience with an ever changing marketplace -Team and customer first mentality -the ability to obtain a Property and Casualty license

About us Custom Electrical Services is a small business in Clive, IA. We are a professional electrical contractor that provides service throughout central Iowa. Our work environment includes: Relaxed atmosphere Casual dress code Daytime schedule No nights, holidays, or weekends! Ever! Small business/family atmosphere Attention all customer service superstars! We are a leading electrical contractor in Clive, Iowa looking for an experienced CSR/Dispatcher to join our team. Responsibilities Field incoming phone calls and form submissions from customers. Dispatch service technicians to appropriate locations in a timely and efficient manner. Monitor all assigned technicians in a timely and efficient manner. Monitor all assigned drivers to ensure on-time performance. Provide exceptional customer service to all clients. Enter data for job costing. Requirements Previous experience with ServiceTitan software is preferred but not required. Must be 18 years of age or older. 6 months previous experience as a CSR or dispatcher is preferred. Excellent communication and organizational skills. Must be able to multitask and organizational skills. Ability to work independently and as part of a team. Strong problem-solving skills and attention to detail. Background check and drug screen required. If you meet these requirements and are looking for an exciting new opportunity with room for growth please submit your resume today. We can't wait to hear from you!

As a Customer Service & Sales Representative, you will receive extensive classroom training, virtual support, and one-on-one mentorship to become fully equipped as an expert in the industry and our organization. You will provide exceptional customer service and support to prospective consumers by utilizing your high emotional intelligence, problem-solving skills, and charismatic and caring personality. You will become exceptionally well-versed in this program leading to potential advancement opportunities. What you'll be doing As a Customer Service & Sales Representative: Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution Keep records of customer interactions and process customer accounts Follow communication procedures, guidelines, and policies Take the extra mile to engage the customer What you bring to the table: Six months of previous work experience in customer service, sales, marketing, management, or hospitality Excellent verbal and written communication skills Always maintain a positive and professional demeanor. High School Diploma What we'll bring? During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include: Flexible and virtual work options (if applicable) A work environment built on teamwork, flexibility, and respect Professional growth and development programs to help advance your career Ability to learn quickly A positive, professional attitude Excellent communication/presentation skills and ability to build relationships Organizational and time-management skills Enthusiastic, passionate, and friendly personality We look for driven, hard-working, and goal-oriented professionals. Furthermore, we want individuals who have the ability to work in a competitive team environment. We provide full training for our new employees, including training in sales, customer service, public speaking, management, and coaching. Moreover, we work to help you develop your personal leadership skills. When you succeed, we succeed! Sound like the place you want to be? Apply to join our team today!

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers. Want to learn more about MercyOne Des Moines? Click here: *************************************************** As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center. Answers multiple phone lines, transfers calls, takes accurate messages, gives out test information and results. Uses Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work. * Answers phone requests for test results to physicians and other healthcare personnel. Calls results to ordering provider. * Ensures accurate electronic documentation of calls, faxed reports, etc. * Prints and faxes lab reports as directed by order. * Files lab reports for courier delivery and prepare lab reports for mail, as needed. * Pages courier for stat and routine pick-ups. * Assists in additional courier duties. * Reviews report(s) for missing information to correct. * Retrieves and reviews original physician order for demographic information. * Works with other departments to problem solve to provide timely results. * Understands Lean/Six Sigma principles and employs them to meet the quality management goals. Schedule: Weekdays Evening Shift 20 hours per week General Requirements: * Driver's License required * One-year experience in a client services/clerical position preferred. * Previous laboratory experience preferred. * Computer experience preferred. * Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire. Education: * High school diploma or G.E.D. preferred. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs Job Description Responsibilities: • The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions. • This position answers general questions and requires basic knowledge of position. • Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls. • Asks appropriate questions and serves as a resource of information when attempting to retain existing business. • Enters all information related to the call for tracking and reporting purposes. • Develops relationships with both internal and external customers. • Elevates reoccurring issues to management. Qualifications Qualifications: •High school diploma required and college degree preferred. • Customer service or sales experience preferred 0-2 years customer service experience preferred. • Excellent written and verbal communication skills to effectively interact with customers. • Excellent organizational and time-management skills to handle multiple tasks. • Detail oriented to ensure accuracy. • Above average problem-solving skills to resolve customer service issues. • Basic computer skills and the ability to navigate through multiple systems without assistance. • Appropriate license must be obtained if necessary for position. • Core competencies include: • Communicating with Impact • Critical Thinking & Problem Solving • Service Orientation

Job Title: Community Resource Specialist I Department: 211 Helpline Supervisor: 211 Management FLSA Status: Part-time/full-time, Non-Exempt Location: Omaha, NE - ON-SITE Hours: Full and Part time shift available About United Way of the Midlands: Since 1923, United Way of the Midlands (UWM) has served the Omaha-Council Bluffs metro by bringing together the business, government and not-for-profit sectors and raising money to support our community's most impactful health and human service programs. UWM's funded programs and direct services - including JAG Nebraska, 211 and the Weatherization Assistance Program - focus on four key areas to improve health and well-being for all, build financial stability and strength, help young people realize their full potential and address urgent needs today to advance a better tomorrow. At United Way, we are committed to fostering integrity, inclusion, and responsibility across our work where all employees feel valued, respected, and empowered to bring their unique perspectives and experiences to the table. UWM's Mission: United Way of the Midlands UNITES our community's CARING SPIRIT to build a STRONGER tomorrow. Guiding Principles: At United Way of the Midlands, we… Build TRUST in everything we do. Extend GRACE by thinking beyond ourselves. Show GRIT by bringing it everyday. Be OPEN to embracing others' differences. Actively ENGAGE by listening and sharing. Live CURIOUSLY to learn constantly. Community Resource Specialist Summary: The Community Resource Specialist I is responsible for responding to individuals in need of assistance through multiple channels of communication. Responsibilities: Answers phone calls, email, chat and text, demonstrating strong customer focus with all users of the service; ability to work with diverse populations within the context of developing the cultural competency needed, to provide appropriate resources to inquirers. Maintains a nonjudgmental attitude when speaking with clients, displaying sensitivity to all cultural backgrounds. Identifies and reflects the feelings of callers in crisis. Assesses the clients' needs or situation using pertinent questions and the principles of active listening. Advocates for clients when appropriate. Requests statistical and demographic information related to our clients to assist in the determination and tracking of unmet needs in the community. Records clients' information into the call center database and provide referrals to the appropriate resources as needed. Places outbound calls to follow-up with a percentage of our clients to determine if their needs were met. Completes assessments for clients in high-risk situations. Accesses the 2-1-1 database for resources and appropriately refer clients. Identifies requests for resources that are not available in our database and inform the call center database Manager of unmet needs. Maintains an acceptable level of call handling and customer service performance as described by the 2-1-1 training standards. Completes all training for new programs and services related to 2-1-1 and provide feedback as needed. Completes the Inform USA Community Resource Specialist certification exam within six months of eligibility to ensure adherence to industry standards and quality service delivery. Supervisory Responsibilities: This job has no supervisory responsibilities. Required Skills and Abilities: High level of professionalism, confidentiality and capacity to work independently. High level of written and verbal communication skills with attention to detail and organization. Demonstrate proficiency in using call center software, computer hardware and telephone equipment. Ability to work alternative schedules and demonstrate flexibility in times of disaster. Engage in and maintain knowledge of UWM programs and strategies. Proactive in engaging in or seeking out self-learning opportunities. Ability to work effectively as a team member and assist other staff members willingly. English proficiency sufficient and bilingual preferred for communication with supervisors, co-workers, clients and customers. Knowledge of MS Office Outlook, Excel, Access and Word Processing software. Education and Experience: Associate's degree (preferred) from two-year College or University and/or one to two years related experience and/or training in Social Services or Human Services. A high school diploma or GED is required for this position. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must occasionally lift and/or move up to 10 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Benefits: Generous 401(k) Retirement plan Paid vacation and sick time Employer-paid life and disability insurance Professional development assistance Tuition reimbursement United Way of the Midlands is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law .

Business Development Center (BDC) Call Agent DeYarman Ford- Indianola, IA 50125 DeYarman Ford is seeking experienced, motivated, and energetic team players to join our BDC team as a Call Agent. Overall, we have been in business for well over 50 years and have developed strong business relationships within our community! If you are seeking to join an organization with core values such as honesty, trust, character, integrity, and hard work; we would be thrilled to have you apply to learn more about us. Job Responsibilities: Set appointments for prospective clients to either purchase or service with us Follow up with client visits to ensure customer satisfaction Prospect our client base with updates on sales and service opportunities Produce in a team environment geared toward maintaining positive customer relationships Skills/Qualifications Excellent Verbal/Written Communication skills Excellent telephone skills Confidence in overcoming objections Strong organizational skills Ability to multi task Basic computer awareness and typing ability Job Requirements High School Diploma/GED Prior BDC experience is preferred but not required Prior Sales experience is a plus Prior Call Center experience is a plus Compensation/Benefits Hourly Rate Flexible Scheduling Medical, Vision, and Dental Benefits Paid Vacation 401k Please respond with an updated resume and you will be considered for an introductory interview. DeYarman Ford provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DeYarman Ford complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Come and work for Envoy Air, an American Airlines Group Company, at DSM and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $16.29 / HR Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

About Global Atlantic Global Atlantic is a leading provider of retirement security and investment solutions with operations in the U.S., Bermuda, and Japan. As a wholly-owned subsidiary of KKR (NYSE: KKR), a leading global investment firm, Global Atlantic combines deep insurance expertise with KKR's powerful investment capabilities to deliver long-term financial security for millions of individuals worldwide. With a broad suite of annuity, preneed life insurance, reinsurance, and investment solutions, Global Atlantic, through its issuing companies, helps people achieve their financial goals with confidence. For more information, please visit *********************** Job Title: Client Care Advocate - Preneed Location: Des Moines, IA Start Date: February 23, 2026 Pay: $19.54 per hour + overtime pay Training Schedule: 6-8 weeks (Monday-Friday, 7:30 am - 4:00 pm CST) Post-Training Schedule: 8-hour shift, Monday-Friday, hours after training will be 8:30-5pm CST, need to be flexible with shift time Perks and Benefits: $500 cash sign-on bonus All IT equipment provided Hybrid work schedule after training period Free lunch and parking Referral bonuses Eligible for annual bonus Comfortable workspaces and game rooms PTO, Sick Days, Paid Company Holidays Free health insurance - employee & children levels based on salary band Training & career advancement 401(k) match and equity opportunities Tuition, adoption, and lifestyle reimbursement RESPONSIBILITIES: Understands insurance products, procedures, and system capabilities Responds to inbound calls providing excellent customer service Documents telephone conversations and written communication into a computer database or tracking system maintaining accurate corresponding hard copy files where applicable Receives and resolves telephone inquiries from parties of the contract within service standards Identify, communicate, and proactively work to solve problems or issues Accurately answer all consumer/customer questions regarding all Global Atlantic products and accurately articulate features, advantages, and benefits and understanding the variances by State Investigates client request or complaints utilizing system and contract provisions to provide resolution within established administrative and compliance guidelines Focuses on Global Atlantic's long-term success by building strong (internal and external) customer relationships Responsible for reporting to work at the start of scheduled shift and must be comfortable with having all calls recorded for quality assurance. Main contact for assigned sales representatives, accounts, and states Provides a broad range of technical and operational support to clients and agents Knowledgeable in using reporting tools and using good judgment when supplying reports to external customer and ensuring no breach in privacy Participation in team meetings Provides other duties as assigned by management REQUIRED QUALIFICATIONS: High School diploma or GED required 1+ years of work experience in customer service Strong PC and Software skills, especially Microsoft Office products Insurance industry knowledge is a plus PREFERRED QUALIFICATION: Proven ability to grasp new products, concepts, and procedures Understanding of the industry, sales process, and distribution channel Strong attention to detail with excellent organizational skills Great interpersonal and team skills required Strong written and oral communication skills Excellent phone presence and presentation Ability to maintain positive attitude and composure in dealing with difficult situations Demonstrated flexibility with schedules and time management This role is not eligible for visa sponsorship now or in the future Privacy Statement Our employees are in the office 5 days per week in New York and 4 days per week in all other offices. If you have questions on this policy or the application process, please reach out to ***************** Global Atlantic reserves the right to modify the qualifications and requirements for this position to accommodate business needs and regulatory changes. Future adjustments may include obtaining specific licenses or certifications to comply with operational needs and conform to applicable industry-specific regulatory requirements, state and federal laws.

At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. MercyOne Central Iowa sets the standard for personalized and radically convenient care in the Des Moines metro area and surrounding counties. MercyOne Des Moines Medical Center, founded by the Sisters of Mercy in 1893, is the longest continually operating hospital in Des Moines and Iowa's largest medical center, with 802 beds available. The hospital is one of the Midwest's largest referral centers. With more than 7,000 colleagues and a medical staff of almost 1,500 physicians and allied health professionals, MercyOne Central Iowa is one of Iowa's largest employers. Want to learn more about MercyOne Des Moines? Click here: *************************************************** Join the MercyOne Family! We are looking to hire a Customer Service Representative for our Outreach Lab. As a Customer Service Rep, you will provide coverage for the MercyOne Des Moines call center. Answers multiple phone lines, transfers calls, takes accurate messages, gives out test information and results. Uses Cerner, Atlas, Star, Gajema, Docuware, and Microsoft Office products to complete daily work. * Answers phone requests for test results to physicians and other healthcare personnel. Calls results to ordering provider. * Ensures accurate electronic documentation of calls, faxed reports, etc. * Prints and faxes lab reports as directed by order. * Files lab reports for courier delivery and prepare lab reports for mail, as needed. * Pages courier for stat and routine pick-ups. * Assists in courier duties. * Reviews report(s) for missing information to correct. * Retrieves and reviews original physician order for demographic information. * Works with other departments to problem solve to provide timely results. * Understands Lean/Six Sigma principles and employs them to meet the quality management goals. Schedule: PRN General Requirements: * Driver's License required * One-year experience in a client services/clerical position required. * Previous laboratory experience preferred. * Computer experience preferred. * Proof of completion of Mandatory Reporter abuse training for child and dependent adult abuse within three (3) months of hire Education: * High school diploma or G.E.D. preferred. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Apex Systems LLC, a division of On Assignment, is an IT staffing and services firm specializing in providing IT professionals for contract, contract-to-hire, and direct placements. Apex also offers recruitment solutions for other select professional skills and workforce needs Job Description The purpose of this position is to support existing policyholders through answering telephone calls, responding to inquiries, fulfilling customer requests, and performing required administrative functions. • This position answers general questions and requires basic knowledge of position. • Answers calls, performs research, processes customer requests, documents as appropriate, and responds both verbally and through writing. May also make outbound calls. • Asks appropriate questions and serves as a resource of information when attempting to retain existing business. • Enters all information related to the call for tracking and reporting purposes. • Develops relationships with both internal and external customers. • Elevates reoccurring issues to management. Qualifications Qualifications • High school diploma required and college degree preferred. • Customer service or sales experience preferred 0-2 years customer service experience preferred. • Excellent written and verbal communication skills to effectively interact with customers. • Excellent organizational and time-management skills to handle multiple tasks. • Detail oriented to ensure accuracy. • Above average problem solving skills to resolve customer service issues. • Basic computer skills and the ability to navigate through multiple systems without assistance. • Appropriate license must be obtained if necessary for position. • Core competencies include: o Communicating with Impact o Critical Thinking & Problem Solving o Service Orientation Additional Information Apply Now! All your information will be kept confidential according to EEO guidelines.

Job Description Business Development Center (BDC) Call Agent DeYarman Ford- Indianola, IA 50125 DeYarman Ford is seeking experienced, motivated, and energetic team players to join our BDC team as a Call Agent. Overall, we have been in business for well over 50 years and have developed strong business relationships within our community! If you are seeking to join an organization with core values such as honesty, trust, character, integrity, and hard work; we would be thrilled to have you apply to learn more about us. Job Responsibilities: Set appointments for prospective clients to either purchase or service with us Follow up with client visits to ensure customer satisfaction Prospect our client base with updates on sales and service opportunities Produce in a team environment geared toward maintaining positive customer relationships Skills/Qualifications Excellent Verbal/Written Communication skills Excellent telephone skills Confidence in overcoming objections Strong organizational skills Ability to multi task Basic computer awareness and typing ability Job Requirements High School Diploma/GED Prior BDC experience is preferred but not required Prior Sales experience is a plus Prior Call Center experience is a plus Compensation/Benefits Hourly Rate Flexible Scheduling Medical, Vision, and Dental Benefits Paid Vacation 401k Please respond with an updated resume and you will be considered for an introductory interview. DeYarman Ford provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, DeYarman Ford complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.