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Call center agent jobs in Arkansas - 758 jobs

  • Part-Time Customer Service Agent

    Envoy Air Inc. 4.0company rating

    Call center agent job in Bentonville, AR

    Come and work for Envoy Air, an American Airlines Group Company, at (Northwest Arkansas National Airport) and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate: $15.77/hr. Responsibilities What's in it for you? Travel for free with your family and friends on flights across the American Airlines global network. Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy. Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment. In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level. Both full-time and part-time positions available. Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever. Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert. What you will be doing! Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience. This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner. No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination. This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Qualifications Requirements: Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds. Possess a valid, unexpired and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role. 18 years or older. High school diploma, GED, or international equivalent. Ability to pass a pre-employment drug screen and background check. Authorized to work in U.S. without sponsorship. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. #EnvoyOut We can recommend jobs specifically for you! Click here to get started.
    $15.8 hourly Auto-Apply 5d ago
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  • HRO Airport - PT Customer Service Agent

    Southern Airways Corporation 3.7company rating

    Call center agent job in Harrison, AR

    At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers. JOB TITLE: Airport Customer Service Agent - customer service & ramp DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt POSITION SUMMARY: The Airport Customer Service Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations. KEY RESPONSIBILITIES Ensuring FAA, Airline and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs. and monitoring luggage for size, quantity and weight Reviewing baggage tags for accuracy Providing information on arrival and departure times, boarding procedures, carry-on regulations and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order Great customer service attitude and a willingness to “find a way” as opposed to “I can't,” where applicable. Any other duties as assigned JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not directly supervise others REQUIREMENTS Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company's Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated QUALIFICATIONS Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver's license and reliable transportation Computer skills - ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass 10-year background check and pre-employment drug screen At least 21 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention. Physical requirements: Must be able to lift 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and ability to safely perform the essential functions of the position. Must be able to meet all physical requirements related to aircraft weight limitations before and during employment. Activity Approximate % of Time Sitting: 5Standing: 70Walking: 25100% Machines and Equipment Used: Machines, Equipment, ToolsApproximate % of Time Varied: 100% Degree of Hand Eye Coordination Required: Computer: VariesPhone: VariesPhotocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% Benefits: Competitive Salary: Attractive compensation package based on experience. Retirement Plans: Employees can enroll in our company's 401k plan. Holidays: After completion of your probationary period, eligible for paid holidays throughout the calendar year. Employee Discounts: After completion of your probationary period, you can access the My ID Travel program, which allows members of your immediate family to participate as well. This program provides travel privileges, including: Flight tickets at significant discount, employee and family members can fly our planes (standby space available) Discounts on hotels and resorts Car rentals at reduced rates Discounted cruises
    $20k-24k yearly est. Auto-Apply 28d ago
  • Call Center Rep - In Office

    Everett and Associates

    Call center agent job in Arkansas

    Crafting Brighter Futures for Businesses & Families across the US At the forefront of specialized financial services, we help families safeguard their assets and promise a profound purpose: ensuring a brighter future for every client. As a Benefits Representative, you play a pivotal role in helping families protect their assets and secure their futures. You'll be the face of our company, embodying our values and commitment. Primary Responsibilities: Engage with clients to understand their financial goals and concerns. Present tailored solutions to safeguard their assets effectively. Maintain a pulse on the industry, ensuring you offer the best and most updated advice. Foster relationships and ensure our clients always have someone they can turn to. Why Work With Us? Flexible Scheduling: Enjoy the benefits of a full-time role that has flexible hours. Unlimited Earning Potential: Your dedication determines your earnings*. Company Culture: At our company people are ambitious but respectful, high-energy, and treat every member like family. We do (optional) company outings frequently! Grow with Us: Dive into continuous learning and development opportunities. Application Process: Submit Your Application: No stringent qualifications needed. We believe in potential. Virtual Company Overview: Once your application is in, you'll receive an invite to a virtual overview, detailing everything you need to know about the position. This session lasts 20-30 minutes, and you can self-schedule at your convenience, often on the same day. Interact with Us: During the overview, you'll have the chance to chat with our team members and ask any questions. FAQs: When will I hear back after applying? Typically, within 24 hours. Is there any specific software I need for the virtual overview? No, our platform is accessible through any standard web browser. Details will be provided in the invitation. What's the growth trajectory for a Benefits Representative? Our focus is on continuous learning and development. Many of our reps have seen exponential career growth within our organization. * This is a commission only role with average earnings of $65,000+ in the first year and uncapped room for rapid growth based on performance. State and federal laws require licensing to sell certain insurance products. Ability to obtain a license is required.
    $22k-29k yearly est. 2d ago
  • Customer Care Specialist

    Bert Black Service Companies 3.8company rating

    Call center agent job in Pine Bluff, AR

    Be the Voice That Builds Trust-Join Bert Black Service Companies Today. At Bert Black, you're not just picking up the phone. You're the first impression, the calming voice, and the solution provider. We're a powerhouse in heating, cooling, plumbing, and electrical services, and we need a Customer Care Specialist who thrives on helping people and making a real impact. If you're looking to grow with a company that backs your ambition and values your voice, this is your moment. What's in It for You? Pay Range: $32,000 - $42,000 per year, based on your experience and drive Comprehensive Benefits: Health insurance, paid time off, and more Training that Counts: Paid onboarding to equip you for long-term success Work-Life Balance: Enjoy stability and structure in a supportive environment Perks that Matter: Positive company culture that celebrates wins, big and small Why You'll Love It Here You're Part of the Team: Tight-knit environment where your input is heard Grow With Us: Career advancement and leadership opportunities are real You Make a Difference: Your communication skills and empathy create better service and loyal customers Your New Role Located in Pine Bluff, Arkansas, this is an on-site position where your voice drives customer experience and satisfaction. Here's what your day-to-day will look like: Create lasting impressions with exceptional phone and email interactions Answer inbound calls and reach out for appointment reminders, promotions, and follow-ups Communicate clearly with customers, technicians, and coworkers to keep everyone in sync Keep our customer database up to date with accurate notes and info Handle conflict with professionalism, speed, and empathy Collaborate with the team to keep operations running smoothly Support internal processes with various administrative tasks Hit key performance benchmarks and maintain high service standards Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. High school diploma or GED required Prior customer service experience is a plus, but not mandatory Solid communication and active listening skills Basic computer and typing proficiency Detail-oriented and well-organized Positive attitude and a natural team player Strong problem-solving ability and a calm demeanor under pressure Comfortable sitting for long periods and working in a call-heavy environment Willingness to take initiative and support after-hours or weekend needs when required Local area familiarity or map navigation skills are helpful Bert Black Service Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #red
    $32k-42k yearly 60d+ ago
  • Specialist-Customer Care II

    Baptist Anderson and Meridian

    Call center agent job in Arkansas

    Responsible for daily customer inquiries from internal and external customers to completion. Responsible for the daily completion of both claims edit, denial, and no response billing functions for timely follow up. Handles internal and external questions to completion. Understands both paper and electronic claims as well as client invoice billing. Responsible for follow up on Accounts Receivable to all payers. Serves as a resource for other Office staff and patients concerning expected payments, payments made and contract conflicts. Performs other duties as assigned. Responsibilities Handles telephone communication with patients, insurance companies and other BMG/BMHCC personnel. Bills, collects and submits all insurance and TPA claims according to payer guidelines, and established procedures and workflows. Works all insurance denials, via paper and/or electronic in work queues with patient on phone. Reviews accounts for possible assignment to BD. Reviews and sets up payment plans as requested by patient. Reviews and processes adjustments as needed to resolve credit balances and ensure account balances are correct. Communicates with Insurance companies. Reviews accounts for accuracy. Reviews items directed to Customer Service through MyChart communications. Reviews self-pay accounts forwarded to Customer Service by collection vendors. Completes assigned goals Specifications Experience Minimum Required Business related clerical job skills including keyboarding. One year of insurance follow up or billing experience. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form. Possess the organizational skills to manage and prioritize a multi-task position. Possess interpersonal skills necessary to successfully interact with clients and Company staff. Must maintain telephone and personal etiquette to effectively deal with clients, vendors, peers and management even under stressful conditions. Preferred/Desired Preferred clerical skills with a working knowledge of accounting and insurance coverages and three (3) years' experience in a physician's office or hospital business setting. Good customer service skills are a requirement. Education Minimum Required High School Dipolma or GED Preferred/Desired Ability to read, write and perform mathematical calculations, user of proper composition, grammar, oral communication and spelling as normally acquired by official completion of high school and/or its equivalent. Knowledge of general office techniques as normally acquired through two years of experience in credit and collections. Some College or Associate degree desired. Training Minimum Required PC skills and keyboarding and able to interact with others is required. Working knowledge of 10 key, typing and computers. Preferred/Desired Prefer knowledge of insurance billing and collections and insurance guidelines. Microsoft Office and Outlook with some medical terminology and customer service skills. Special Skills Minimum Required Ability to type and/or key accurately, problem solving, written and oral communication skills, financial counseling skills, knowledge of insurance billing (both hospital and professional settings) and collections, knowledge of insurance guidelines as it relates to CMS guidelines, TennCare and/or Medicaid based by state specified requirements. Ability to recognize and communicate to clinical staff or designee when insurance companies require additional review because of NCCI, CCI , LMRP, Mutually Exclusive and Medical Necessity edits. Effective Verbal, written and customer service skills as it relates to patients and insurance companies. Able to create communications to patients and insurance companies as needed to resolve issues to complete billing/claim processes. Ability to work in a high stress environment. Ability to collaborate and cooperate with others for the best possible outcomes - promote Teamwork. Ability to prioritize and multi task. Preferred/Desired Knowledge of ICD-9, ICD-10, CPT and HCPCS codes and certification and/or degree in Healthcare Administration Business, Finance or related fields preferred. Licensure Minimum Required Preferred/Desired
    $26k-32k yearly est. Auto-Apply 54d ago
  • Sales Call Center Representative

    McLarty Daniel

    Call center agent job in Springdale, AR

    McLarty Daniel Automotive is seeking a Sales Business Development Representative to join our team. In this role you will be responsible for answering incoming call and leads, and develop relationships with customers. You will be expected to meet and exceed sales targets, provide exceptional customer service, and be a brand ambassador for McLarty Daniel Automotive. Salary and Benefits: New Hire Training- Min. $14.00 per Hour plus opportunity for bonus Average annual income of $52000 ( with potential to earn more) Salary Paid Weekly Bonus Paid Monthly Holiday & Vacation Pay Flexible Schedule Sick Pay & Bereavement Pay Dental, Medical, Vision Plans Available Best Christmas Party in NWA!!! Qualifications: Prior experience in automotive sales or business development preferred Excellent communication and interpersonal skills Ability to build and maintain relationships with customers Ability to work in a fast paced environment Ability to work independently and as part of a team Ability to work evenings and Saturday Great Teammate with collaborative attitude Prompt & Courteous Valid Driver's License Responsibilities: Develop and maintain relationships with customers Meet and exceed target goals Provide exceptional customer service Maintain accurate customer information Collaborate with team members and other departments Attend training and development sessions If you are a motivated and enthusiastic individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $52k yearly Auto-Apply 60d+ ago
  • CUSTOMER SERVICE REP- SERVICE ADVISOR

    Subaru of Gallatin 4.8company rating

    Call center agent job in Bentonville, AR

    The Service Advisor sells and schedules needed service work in the service department. Essential Duties include the following. Other duties may be assigned. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer's vehicle problems accurately and clearly on repair order. Test drives the vehicle with customer as needed to confirm the problem or refers to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time." Checks with dispatcher, if necessary. Obtains customer's signature on repair order; provides customer with a copy. Establishes customer's method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process.
    $32k-36k yearly est. Auto-Apply 60d+ ago
  • Therapy Customer Service Rep

    Conway Regional Medical Center 4.6company rating

    Call center agent job in Greenbrier, AR

    Directly responsible for scheduling therapy patients for evaluations and treatment, processing patients' demographic, insurance, and financial information, and coordinating with therapy staff to provide efficient services to all therapy patients. SAFETY SENSITIVE POSITION: This position is a designated as "Safety Sensitive Position" under Act 593 of the State of Arkansas. An employee who is under the influence of Marijuana constitutes a threat to Patients/customers which Conway Regional is responsible for in providing and supporting the delivery health care related services. Qualifications * High School Graduate, Customer Oriented, Excellent verbal and written communication skills, Basic computer skills, Ability to multitask, Ability to handle a busy and stressful environment.
    $22k-28k yearly est. Auto-Apply 35d ago
  • Claims CSR

    Harriscomputer

    Call center agent job in Arkansas

    • Interpret contract benefits accurately to policyholder, agents, and providers with a positive and professional approach. • Provide claim status to policyholders or providers with a positive and professional approach. • Answer calls as required by company policy in a helpful, professional, timely manner. • Place outgoing calls as needed to provide or obtain information. • Document (written/on-line) all calls while in progress. • Transfer calls to employees in other departments as required to meet customer needs. • Fully document policy file or imaging system with all related material so as to leave a clear and concise audit trail. • Actively participate in cross training and group training sessions to maximize team efficiency and maintain or exceed service standards. • Communicate openly with Supervisor, Team Lead and other team members to ensure accurate responses and avoid duplication of efforts.
    $25k-32k yearly est. Auto-Apply 2d ago
  • Call Center Representative

    Bath Planet

    Call center agent job in Hot Springs, AR

    🚨 NOW HIRING - CALL CENTER REP 🚨 Bath Planet of Arkansas | 📍 In-Office | 💵 Hourly + UNCAPPED BONUSES We're looking for motivated, high-energy people to join our team! If you love talking to people, want a positive work environment, and like getting PAID based on performance - this is for you! What You'll Do: 📞 Call warm leads (no cold calling!) 📅 Set appointments for our sales team 💰 Get rewarded with BONUSES every week 😊 Keep a positive attitude and bring the energy! We're Looking For: ✔️ Reliable team players ✔️ Strong communicators ✔️ People who are goal-driven and motivated by $$$ Ready to join a fun, fast-paced team and grow your income?
    $21k-28k yearly est. Auto-Apply 60d+ ago
  • Experienced Veterinary Customer Service Representative

    Alliance Animal Health 4.3company rating

    Call center agent job in Springdale, AR

    The Animal Emergency and Specialty Center of NWA is a well-established and growing emergency and critical care practice. We are the only after-hour facility in the Northwest Arkansas area and the only 24-hour ER in Arkansas at the moment. Our brand new, state-of-the-art facility is fully equipped with digital radiography, large touch screen monitors in all client rooms, Ultrasound, Idexx laboratories in-house, and a ForceTriad electrosurgical system. We also have CT and MRI capability in-house through referral. Just as important, we have a friendly, highly skilled, motivated, and fun-loving staff. We are very flexible with scheduling and are willing to work around requests, within reason. Our practice is remarkably busy, so it is important for our staff to be able to handle high-stress situations, multitask well, and have good communication skills. Our technicians and assistants are highly utilized at the top of their skill sets and are constantly learning new techniques. We want our staff to be hands-on! Northwest Arkansas is home to Crystal Bridges-a world-class art museum, the state's largest live-music amphitheater, and a multitude of distinctive historic downtowns. It is also home to four state parks, making it a prime destination for hiking, biking, and anything outdoors. To learn more about us click here. Job Description Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR), where exceptional service meets compassionate care. We are currently hiring for night time and late swing positions. Why You'll Love It Here At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service, ensuring every client feels supported during stressful moments. What You'll Do * Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients. * Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns. * Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care. * Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually. What We're Looking For * Customer-focused: You have a knack for connecting with people and delivering memorable service. * Cool under pressure: You excel in high-stress environments and think on your feet. * A team player: You thrive in a collaborative environment and are always ready to lend a helping hand. * Eager to learn: You're excited about continuous learning and professional development opportunities. Opportunities for Growth We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic. Benefits of Joining Us * Competitive pay * Ongoing education and training opportunities * A supportive, team-oriented work environment * The chance to make a real difference in the lives of pets and their people If you're ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today! Qualifications We're looking for: * Currently hiring for all shifts- day, swing, and overnight shifts available. * Experienced Receptionist with a minimum of 1-year veterinary experience preferred. * Compassionate and calm team-player. * The ability to multi-task. * Strong communication and customer service skills. * Highly organized and possess computer skills. * Self-starter with the desire to continue to advance your knowledge and skillset. Additional Information We offer our staff: * Competitive wages * 3 day work weeks and flexible scheduling - we ACTUALLY STRIVE for Work-Life Balance, ask me how we make this work! * Paid sick leave for full and part-time employees * 2 weeks of maternity/paternity leave * Full vision/health/dental, 401k, and health savings plans * CE allowance for licensed and unlicensed employees * Paid Professional Dues if licensed * Quarterly Bonuses / Christmas Bonuses when eligible * Scrub allowance * Employee Assistance Program * Paid Bereavement Program * Tuition Assistance Program * PTO for full and part-time employees that is available to use after 90 days * Free vaccines for staff pets and excellent discounts on products and services * A fun environment that promotes teamwork, leadership skills, and training * We are caffeine addicts, so we do frequent runs to all the best coffee shops! * We have the best snacks - in fact, we are in the running for the largest snack cabinet out there! * 2 dollar shift differential for night shift. Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. * Note - some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: **********************************************************
    $25k-32k yearly est. 5d ago
  • Customer Service Representative

    Carstar

    Call center agent job in Hot Springs, AR

    The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office. DUTIES / RESPONSIBILITIES * Greets all walk-in customers in a professional and courteous manner. * Answer and directs all phone traffic in a polite, courteous and cheerful manner. * Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum). * Explain CARSTAR's repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair. * Educate customers on CARSTAR's CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery). * Schedule and record appraisal and delivery appointments. * Update and maintain the store scheduler with Office Manager. * Collect and record payment for completed repairs; may perform some A/R. * File repair order paperwork accurately or record in CARSTAR management system. * Provide customers with CARSTAR's warranty information (5-Year and Limited Lifetime). * Perform follow-up sales calls on estimate quotes (unsold) within 48 hours. * Maintain the front office and customer reception areas. * Attend daily release meetings. * Other duties as assigned. EXPERIENCE / SKILL REQUIREMENTS * 2+ years of customer service experience required, preferably in a retail setting. * HS diploma or GED equivalent required; college degree preferred. * Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base. * Call center sales experience (or equivalent sales experience) preferred. * Highly organized; ability to handle multiple concurrent assignments. * Proficient with Microsoft Office and POS/management systems. * Strong attention to details. * Punctual and professional appearance. * Ability to receive direction and work well with others. * Valid driver's license and insurable driving record. PHYSICAL REQUIREMENTS * Essential physical requirements include: * Ability to stoop, bend and kneel, squat, kneel and pulling * Extended periods of kneeling, bending, squatting and stooping * Carry and lift heavy objects (up to 50lbs) * Standing, sitting and walking * Performing repetitive motions WORK ENVIRONMENT Exposure to: * Paint, fumes and particles * Dirt / Dust * Chemicals / Toxins * Varying heat / cold * Intermittent noise * All duties, responsibilities and experience are subject to change by location
    $25k-32k yearly est. 7d ago
  • Experienced Veterinary Customer Service Representative

    Animal Emergency & Specialty Center of NW Arkansas 3.6company rating

    Call center agent job in Springdale, AR

    The Animal Emergency and Specialty Center of NWA is a well-established and growing emergency and critical care practice. We are the only after-hour facility in the Northwest Arkansas area and the only 24-hour ER in Arkansas at the moment. Our brand new, state-of-the-art facility is fully equipped with digital radiography, large touch screen monitors in all client rooms, Ultrasound, Idexx laboratories in-house, and a ForceTriad electrosurgical system. We also have CT and MRI capability in-house through referral. Just as important, we have a friendly, highly skilled, motivated, and fun-loving staff. We are very flexible with scheduling and are willing to work around requests, within reason. Our practice is remarkably busy, so it is important for our staff to be able to handle high-stress situations, multitask well, and have good communication skills. Our technicians and assistants are highly utilized at the top of their skill sets and are constantly learning new techniques. We want our staff to be hands-on! Northwest Arkansas is home to Crystal Bridges-a world-class art museum, the state's largest live-music amphitheater, and a multitude of distinctive historic downtowns. It is also home to four state parks, making it a prime destination for hiking, biking, and anything outdoors. To learn more about us click here. Job Description Are you a customer service pro with a passion for helping people and their pets? Join our fast-paced animal emergency team as a Client Service Representative (CSR), where exceptional service meets compassionate care. We are currently hiring for night time and late swing positions. Why You'll Love It Here At our clinic, our CSRs are the heartbeat of client and patient interactions. We pride ourselves on providing top-tier customer service, ensuring every client feels supported during stressful moments. What You'll Do Be a calming presence: Stay level-headed and professional in emergency situations while providing support and solutions for emotional clients. Master the art of de-escalation: Use empathy and communication skills to address and resolve concerns. Teamwork is key: Collaborate with veterinary staff and fellow CSRs to maintain smooth operations and outstanding client care. Stay sharp and grow: Participate in monthly training sessions and complete continuing education hours annually. What We're Looking For Customer-focused: You have a knack for connecting with people and delivering memorable service. Cool under pressure: You excel in high-stress environments and think on your feet. A team player: You thrive in a collaborative environment and are always ready to lend a helping hand. Eager to learn: You're excited about continuous learning and professional development opportunities. Opportunities for Growth We value career advancement! Leadership positions are available for motivated team members looking to grow within our clinic. Benefits of Joining Us Competitive pay Ongoing education and training opportunities A supportive, team-oriented work environment The chance to make a real difference in the lives of pets and their people If you're ready to bring your customer service expertise to a fulfilling role in veterinary care, apply today! Qualifications We're looking for: Currently hiring for all shifts- day, swing, and overnight shifts available. Experienced Receptionist with a minimum of 1-year veterinary experience preferred. Compassionate and calm team-player. The ability to multi-task. Strong communication and customer service skills. Highly organized and possess computer skills. Self-starter with the desire to continue to advance your knowledge and skillset. Additional Information We offer our staff: Competitive wages 3 day work weeks and flexible scheduling - we ACTUALLY STRIVE for Work-Life Balance, ask me how we make this work! Paid sick leave for full and part-time employees 2 weeks of maternity/paternity leave Full vision/health/dental, 401k, and health savings plans CE allowance for licensed and unlicensed employees Paid Professional Dues if licensed Quarterly Bonuses / Christmas Bonuses when eligible Scrub allowance Employee Assistance Program Paid Bereavement Program Tuition Assistance Program PTO for full and part-time employees that is available to use after 90 days Free vaccines for staff pets and excellent discounts on products and services A fun environment that promotes teamwork, leadership skills, and training We are caffeine addicts, so we do frequent runs to all the best coffee shops! We have the best snacks - in fact, we are in the running for the largest snack cabinet out there! 2 dollar shift differential for night shift. Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. *Note - some benefits may only be available to or vary slightly for full time employment status vs part time status. For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: **********************************************************
    $24k-32k yearly est. 4d ago
  • Representative II, Customer Service Operations

    Cardinal Health 4.4company rating

    Call center agent job in Little Rock, AR

    **What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.70 per hour to $22.50 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************
    $15.7-22.5 hourly 29d ago
  • Customer Care Specialist - WFH

    Spade Recruiting

    Call center agent job in Little Rock, AR

    About Us We're not just an insurance agency - we're a purpose-driven organization built around people, integrity, and growth. Our mission is to help hardworking families safeguard what matters most while giving our team members the opportunity to build flexible, rewarding careers that align with their goals and lifestyle. We believe true success is built on freedom, development, and community. That's why we've created a supportive environment where motivated individuals can thrive - backed by innovative tools, one-on-one mentorship, and a culture that celebrates ambition, teamwork, and long-term success. For over six decades, we've proudly partnered with unions, associations, and working families across North America to deliver reliable supplemental and permanent benefit programs. As our reach continues to grow, we're seeking driven professionals who want to do meaningful work and make a lasting impact in the lives of others. The Role As a representative, you'll serve as the face and voice of our organization, building strong relationships with the families we serve. You'll help clients understand their benefits, answer questions with care, and ensure every interaction is informative, positive, and memorable. This role goes far beyond managing policies - it's about educating families, simplifying complex information, and becoming a trusted advisor they can rely on for years to come. Key Responsibilities Build and maintain long-term relationships through consistent, high-quality communication Guide clients through benefit options, updates, and claims with professionalism and empathy Clearly explain coverage details in an easy-to-understand way Collaborate with leadership to improve onboarding and client-experience processes Serve as the main point of contact for clients' ongoing service needs Participate in continuous training, mentorship, and leadership development to support personal growth What We're Looking For Strong communication and interpersonal skills A positive, service-oriented mindset and genuine desire to help others Comfortable working remotely with digital communication tools Self-motivated, organized, and dependable Background in customer service, sales, or insurance is an asset (not required) Must be legally eligible to work in the United States or Canada What You'll Gain Work-from-anywhere flexibility with a remote-first structure Weekly pay plus monthly bonuses tied to performance Comprehensive training and mentorship to help you excel from day one Rapid advancement opportunities with a clear path to leadership A supportive, mission-driven culture focused on collaboration and professional growth The chance to make a meaningful difference in your community and the lives of working families
    $26k-32k yearly est. Auto-Apply 60d+ ago
  • Automotive Call Center

    McLarty Daniel Nissan

    Call center agent job in Bentonville, AR

    Job Description Job Title: Business Development Representative | McLarty Daniel Nissan Job Type: Full-Time | On-Site Industry: Automotive Sales | Customer Service | Call Center Join Our Winning Team at McLarty Daniel Nissan! McLarty Daniel Nissan, a premier dealership in Northwest Arkansas, is seeking a motivated and results-driven Business Development Representative (BDR) to join our dynamic sales team. This is an excellent opportunity for individuals with a background in inside sales, call center operations, or customer service who are eager to transition into the automotive industry. Key Responsibilities: Engage with potential customers through inbound and outbound calls, emails, and text messages Qualify leads from marketing campaigns and set appointments for the sales team Maintain and update customer information in the CRM system Collaborate with the sales and marketing teams to develop strategies for customer acquisition Provide exceptional customer service to enhance the overall customer experience Qualifications: Proven experience in inside sales, telemarketing, or call center environments Strong communication and interpersonal skills Proficiency in CRM software and Microsoft Office Suite Ability to work in a fast-paced, team-oriented environment High school diploma or equivalent; associate or bachelor's degree preferred What We Offer: Competitive base package with performance-based bonuses Comprehensive benefits package, including health, dental, and vision insurance Opportunities for career advancement Ongoing training and professional development programs A supportive and inclusive work environment Why McLarty Daniel Nissan? At McLarty Daniel Nissan, we pride ourselves on delivering exceptional customer service and fostering a culture of excellence. As a member of our team, you'll have the opportunity to grow your career in a supportive environment that values integrity, innovation, and teamwork. Apply Today! If you're passionate about sales and customer service and are ready to take the next step in your career, we want to hear from you. Submit your application through Indeed and join the McLarty Daniel Nissan family!
    $22k-29k yearly est. 6d ago
  • Customer Service Representative

    Hawpond Partners

    Call center agent job in Cabot, AR

    Basic Function Responsible for maintaining administrative organization, customer files, and processing customer transactions. Major emphasis on in-store sales, telephone sales, direct marketing, new customer growth and renewal payment processing in the store. Plays key role in upkeep of the showroom floor as per the first up system. Reporting Reports Primary Responsibilities The acquisition and maintenance of customers Accept and process current customer payments Process order forms and references Input customer information into the store computer for new lease agreements Update customer information and account status in the store's computer system Answer incoming telephone calls and route them to appropriate person- as per the first up system File and maintain customer folders and records Assist customers on the showroom floor Direct customer opportunities immediately to the Sales Manager - as it relates to sales and service Maintain the appearance and organization of the customer transaction counter Assist in the maintenance of the showroom through cleaning, organizing, merchandising, and pricing as per the first up system and as directed by management. Maintain regular mailing campaign Other tasks assigned by management CSR First Ups Daily - Convenience Bar, Entrance Doors, Filing of required documentation, Office: Miscellaneous, Showroom: Countertops-Carpet-Jewelry Case Monday - Calculators/Key Boards, Jewelry Cleaner, Showroom: Lamps & Plans, Telephone Cleaning M/W/F - Showroom: Cocktail/End Tables, Dinettes, Electronics Tue/Thurs - Showroom: Appliances - Bedroom Sets Saturday - Computer Cleaning When Needed - Cash Drawer Levels, Completion of lease order forms: Telephone, Printer Ribbon Replacement Requirements Position Requires Excellent interpersonal skills are required for daily customer contact Professional appearance Computer operation ability Good communication skills Excellent organization skills Excellent telephone etiquette Strong sales skills on the showroom or telephone High energy level Able to live 50 lbs. Pre-employment Successful reference check and verification, drug screen, criminal background investigation, and required testing.
    $25k-32k yearly est. 60d+ ago
  • Customer Service Representative - Jonesboro Adult Outpatient

    Arisa Health

    Call center agent job in Jonesboro, AR

    Arisa Health is seeking a Customer Service Representative in our Jonesboro location. A high school diploma or equivalent is required. Two years of experience in a related field is required. The position will be scheduling appointments on behalf of therapists, running reports in internet sites as well as Microsoft Excel, and providing information directly to current and potential clients of Arisa Health. As part of the Arisa Health service delivery system, the scheduler will provide an interactive, welcoming response to all inquiries for service by engaging clients in a supportive, non-judgmental way. Responsibilities include accurate and complete data collection to prepare and maintain client records, accurate maintenance of fee agreements, updating eligibility, and ensuring that needed pre-certifications and authorizations are in place. Work Hours: Full time, Monday - Friday, 8:00 a.m. - 5:00 p.m. Arisa Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, sexual orientation, gender identity, gender expression, status as a protected veteran, among other things, or status as a qualified individual with disability. Arisa Health aspires to lead with exceptional care that nurtures health and well-being for all by promoting an environment that is welcoming, equitable, inclusive, and diverse. We desire a workforce that represents the communities we serve. As such, we aim to make a difference by building a trustworthy culture that advances opportunities for growth while also encouraging excellence, innovation, and collaboration. At Arisa Health, we endeavor to work and live with passion as we strive to transform communities' one life at a time.
    $25k-32k yearly est. 26d ago
  • Customer Service Representative II

    George's Shared Services

    Call center agent job in Springdale, AR

    It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY: The Customer Service Representative ll will be responsible for providing customer service and sales support for export customers. This position assists customers with orders, enters orders accurately and timely and assists with billing items. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following: Support sales in communication to customers daily. Key orders into order entry system, collaborate with plants to provide appropriate export documentation, and adhere to export regulations. Utilize the Food Safety and Inspections Service (FSIS) website to follow appropriate country's guidelines. Communicate with rail lines and cold storages to assist with appointment scheduling. Analyze daily inventory levels to determine product shortages, overages, and needs. Release export orders according to available production and appointments. Assist credit department with resolving credit and payment information issues. Assist Sales with invoice deduction resolution. Utilize daily reports to resolve backlog orders, verify billing accuracy, and communicate shortages. SUPERVISORY RESPONSIBILITIES This position will not have supervisory responsibility. EDUCATION and/or EXPERIENCE Required High school diploma AND 3+ year of experience in ordering, sales invoice systems and export business Intermediate Microsoft Office skills, specifically Outlook and Excel Preferred Bachelor's Degree Poultry experience preferred George's is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search, apply or interview for a career opportunity with the Company, please send an email to ************************* or call ************ to let us know the nature of your request and your contact information to assist you We are an Equal Opportunity Employer, including Disabled/Veterans
    $25k-33k yearly est. Auto-Apply 6d ago
  • Customer Service Representative - Springdale

    Sam's Furniture

    Call center agent job in Springdale, AR

    About us: Sam's Furniture is Northwest Arkansas' largest furniture destination. More than furniture, the company is also very active in the community as well as around the world. Our company mission statement is to be the BEST furniture store in Arkansas... while serving Others in Our Community, and Around the Globe. Responsibilities: - Make outbound calls to customers to provide assistance and support - Analyze customer needs and provide appropriate solutions - Maintain accurate and detailed records of customer interactions - Follow up with customers to ensure satisfaction and resolve any issues - Collaborate with team members to improve customer service processes and procedures - Creating & filing paperwork (invoices, financial slips, etc.) - Checking out customers whether the payment is cash, check, credit-card, or financing - Reconciling your drawer at the end of shift - Must be willing to work weekends and most holidays Qualifications: - Excellent communication skills, both verbal and written - Strong problem-solving and analytical abilities - Accuracy & detail-orientation - Ability to work independently and as part of a team - Proficient in using computer systems and software applications - Reliable transportation to & from work - Must be willing to work assigned schedule - Must be able to stand up to 8 hours - Driver's License (Required) - Previous customer service experience is preferred, but not required Benefits: - Health Insurance (Medical, Vision, Dental, Life, Accidental, Short-Term Disability) - 4 Paid Holidays (Christmas, Easter, Thanksgiving, Birthday) - Employee Discount - IRA Contribution Matching - Paid Time Off/Vacation At our company, we value our customers and strive to provide 6-star service. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and building positive relationships. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you. Join our team and make a difference in the lives of our customers. Apply today! About Sam's Furniture: Sam's Furniture was established in 1994 & is Northwest Arkansas' largest furniture destination. At our company, we value our customers and strive to provide 6-star service. More than furniture, the company is also very active in the community as well as around the world. Our company mission statement is to be the BEST furniture store in Arkansas... while serving Others in Our Community, and Around the Globe. Sam's Furniture benefits include: 401(k) Matching Employee Discount Insurance (Including Dental, Medical, & Vision) On-the-Job Training Paid Birthday Off 3 Paid Holidays (Closed Easter, Thanksgiving, & Christmas)
    $25k-33k yearly est. Auto-Apply 5d ago

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