Call center agent jobs in Asheville, NC - 115 jobs

Customer Service & Sales Specialist - Join Our Team at Natural Auto Products (CocoMats.com) Company: Natural Auto Products (CocoMats.com) Are you passionate about delivering exceptional customer service and eager to grow your sales skills? Natural Auto Products (CocoMats.com), a leader in crafting high-quality, sustainable, hand-made car floor mats, is looking for an experienced Customer Service & Sales Specialist to join our dynamic team. With over 25 years of dedication to quality, we pride ourselves on providing outstanding products and customer satisfaction. As a key team member, you'll play a crucial role in ensuring our customers have the best experience with every interaction, while helping drive business growth through a customer-focused sales approach. Key Responsibilities: Customer Interaction: Maintain an upbeat, professional, and empathetic demeanor in all customer interactions, including wholesale accounts. Communication: Respond promptly and effectively to customer inquiries via phone, email, and voicemail. Order Management: Process new orders, update existing ones, and ensure smooth communication with relevant teams. Customization: Assist customers in selecting and customizing their mats, ensuring all specifications are met. Sales Engagement: Identify and pursue sales opportunities with existing customers and potential companies, aiming to drive additional orders and revenue. Problem Solving: Address and resolve any customer concerns efficiently, aiming for long-term satisfaction. Local Support: Occasionally assist walk-in customers at our facility. Requirements: Personality: Upbeat, driven, self-motivated, and passionate about providing excellent customer service. Availability: Must be available to work Monday-Friday, 9 AM - 5 PM, on-site in Indian Land, SC. Communication Skills: Strong written and verbal communication skills. Sales Experience: Prior sales experience is preferred. Tech Savvy: Proficiency with basic computer applications (Excel, Microsoft Office, Outlook). Multitasking: Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Organization: Strong attention to detail and excellent organizational skills. Teamwork: Ability to collaborate effectively with team members while also working independently. Physical Capability: Ability to lift 25 pounds when needed (occasionally required). Commitment to Learning: Enthusiasm for professional growth and opportunities within the company. Education: Bachelor's degree in Business, Communications, or a related field (preferred, but not required). Hours: Full Time (On-Site) Monday - Friday, 9 AM - 5 PM Compensation: Base Salary: Competitive hourly wage, based on experience (Range: $23 - $25 per hour). Additional Benefits: 2 weeks of paid vacation. All UPS holidays off. Why Join Us? By joining CocoMats, you'll become part of a team that values quality, innovation, and customer care. We offer a supportive and collaborative work environment where your contributions are valued. If you are eager to make a difference, grow your sales abilities, and deliver top-tier service, we would love to hear from you. Apply today to help us continue our legacy of excellence and customer satisfaction!

Job Description We're searching for an enthusiastic Call Center Agent to join our team and support business growth. You'll need strong persuasion skills to turn customer prospects into qualified leads. Our ideal candidate is an excellent deal-maker who loves talking to people. If you're looking to jump-start your career in sales, please apply today! Your job is to sell the appointment so our sales team can lead homeowners towards a beautiful shower! Compensation: $18 - $22 hourly Responsibilities: Prospect potential customers via cold calling, email, or other forms of communication to ensure they are added to the sales pipeline and produce more qualified leads Assess and send qualified leads to inbound sales representatives so they can convert clients and provide quick turnaround Update customer database regularly to provide the most up-to-date client information to the sales team Qualifications: Current U.S. driver's license and the ability to travel by car High school diploma or equivalent required, college degree preferred Superb communication skills, both written and verbal, as well as interpersonal skills and time management skills About Company Patriot Showers was built by three industry veterans who believed homeowners deserved better. With decades of combined experience in remodeling, coaching, and interior transformations, our founders saw a broken bath market-cheap systems that fail early or expensive remodels that take too long and disrupt families. We built a better solution. Patriot Showers delivers durable, beautiful bath systems that are easy to choose, installed in as little as one day, and built to last for decades. We focus on simplicity, safety, and respect for the customer's home, time, and budget. We are family men, faith-driven, and community-minded. We operate with integrity, transparency, and pride in our craft. Our team lives by the D.E.F.E.N.D. values: Deliver with Honor, Exceed Expectations, Focus on the Mission, Earn Trust Daily, Never Stop Improving, and Defend the Standard. We build showers the way we care for our homes-built for families like ours.

Gentry Service Group is a heating and air conditioning company who has been proudly serving the residents and businesses of Western North Carolina since 1963. We are focused on providing quality, dependable service at a competitive price. Our family of contractors and technicians strive to deliver integrity, respect, and consideration to all customers all the time. We value community involvement and participate in a variety of local programs to help the less fortunate; including annual trips abroad to build homes for underprivileged residents. If you are looking for something more than just a job and want to be a part of this growing team, apply today! Job Summary: As a representative for our Company, you will be responsible for customer service activities such as responding to inquiries, processing orders, and scheduling. Pay Rate $18.00 - $24.00 depending on experience Benefits: Medical, Dental, Vision, 15 Paid Vacation Days, 9 Paid Holidays, 401k with Company Match, tool account with 0% interest, access to 24/7 chaplain, faith-based organization with a high emphasis on the importance of family. Work Hours 8:00 am - 5:00 pm Monday to Friday Required Qualifications * High school diploma or equivalent * Aggressive self-starter * Fast learner * PC literate with experience with Microsoft Outlook, Word, and Excel * Good phone skills * Customer service knowledge with strong follow up skills * Conduct self in a professional manner at all times * A minimum of two years of related customer service experience * Able to answer multi-line Qualifications desired * Excellent verbal skills * Professional phones skills * Strong interpersonal skills * Energetic personality * NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE *

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America. As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience What your day-to-day will look like: * Assist customers and business partners via telephone and email * Handle customer complaints in a calm, professional manner * Diagnose, assess, and resolve problems or issues * Monitor progress of delivery routes * Scan haul-away pods and verify stamps * Process changes or cancellations to delivery orders At a minimum, you'll need: * Experience with Microsoft Office programs such as MS Project, Word, Excel and PowerPoint. It'd be great if you also have: * High school diploma or equivalent * 1-year related experience preferably within a call center environment * Strong customer service skills and the ability to satisfactorily resolve issues * Solid ability to multitask with exceptional organizational skills * Ability to thrive under pressure while delivering solutions that exceed customer expectations Does this sound like you? Check out what else RXO has to offer. Why Join Us: Our Benefits * Comprehensive medical, dental, and vision plans * 401(k) retirement plan with up to 5% company match * Pre-tax accounts to help streamline eligible expenses * Company-paid disability and life insurance * Employee Assistance Program (EAP) * Career and Leadership Development Programs * Paid time off, company holidays, and volunteer days Our Culture Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships. The Next Step Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.

Bring Your Passion. The Care Management Extender is an integral part of the Tailored Care Management team approach to integrated care for behavioral health and medical care by supporting the members through collaborative efforts that improve member outcomes with activities such as linking members to medication management, coordinating physical and behavioral health care needs, educating members, building trust between members and their practitioners, supporting and connecting members to community recovery programs, and enhancing communication and continuity of care. Educational Requirements: A high school diploma or equivalent; Must be 18 years or older. Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist or A parent or guardian of an individual with a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual or Have two years of paid experience performing the types of functions described in the “Extender Functions” section, with at least one year of paid experience working directly with the Tailored Care Management eligible population. Upon hire, completion of general onboarding training; Within 60 days of hire, completion of NC DHHS identified training requirements for Tailored Care Management No driving infractions in the last 5 years Grow With Us. Come be part of an inclusive culture that values excellence, innovation, and discovery. As an organization, we have exciting opportunities to be forward-thinking leaders in our field. We want talented individuals to join us, examine our current operations, and create innovative solutions that will revolutionize and enhance the way we approach our work. Beyond the engaging work, you'll also benefit from ncg CARE's competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only. Consumer-driven health plan coverage provided by Anthem Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists. Health Savings Account (HSA) or Flex Spending Account (FSA) Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget. Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp. An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for child care. Generous paid time off 401k or Roth IRA Retirement Programs administered by Empower Financial planning and education services at no cost to you Educational Assistance (your position, date of hire and years of service determine your eligibility) ncg CARE offers excellent compensation packages including a salary commensurate with experience and benefits to meet your needs for today and the future. Equal opportunity employer: ncg CARE and each of its affiliated partners are equal opportunity employers. We consider all qualified candidates without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or other protected characteristic. We believe it's important to create an inclusive workplace for everyone, so please reach out if you need an accommodation in the application or interview process as our goal is to create an environment where you are able to fully participate. You can contact us at ******************. ncg CARE participates in the E-Verify program. Therefore, any employment with ncg CARE will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States. EEO is the Law EEO Supplement E-Verify Family Medical Leave Pay Transparency ncg CARE and all partner affiliates maintain a drug-free workplace. Build Your Purpose. Compensation: $17.36 - 19.70 Hourly Location: Waynesville, NC Essential Function Monitor members (in person and by telephone) for changes in clinical symptoms and treatment side effects or complications; Evaluate findings and assist members/families in developing an Individualized Service Plan (ISP) with appropriate goals; Support and closely coordinate whole-person health care with the member's primary care provider and other treating health providers. Provide or facilitate resources internally or in the community for members/families, and make referrals and provide follow-up as appropriate (e.g., social services such as housing assistance, vocational rehabilitation, substance use treatment); Ensure all treating providers involved in the member's care are up to date on the latest test results and information. The above statements describe the general nature of work being performed and are not an exhaustive list of all responsibilities.

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the Joint Venture locations. Job Responsibilities: Monitors the flow of orders to and from the Customer Service Department Deletes, corrects, or re-enters patient orders as deemed necessary

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We can help! We are seeking a Customer Service Representative to provide customer Service duties at the National Forests in North Carolina Supervisors Office in support of disaster recovery efforts from Hurricane Helene within North Carolina's National Forests. I've never heard of Terrestris. What do you do? At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective. So, what will the Customer Service Representative at Terrestris do? As the Customer Service Representative, you will provide Customer Service duties at the National Forests in North Carolina Supervisors Office, such as greeting visitors, answering telephones, responding to routine inquiries from a variety of customers and providing overall support to the administrative staff on the unit. What does a typical day look like for Customer Service Representative? You will: Greet and assist visitors, callers, and community members with questions regarding recovery efforts, forest access, closures, permits, and available resources. Provide accurate, up-to-date information on disaster recovery operations, programs, and assistance opportunities. Direct inquiries to appropriate Forest Service staff or recovery team members. Assist with the preparation and distribution of outreach materials, fact sheets, and public notices. Maintain logs of inquiries, complaints, and requests for service; track resolution and follow up as needed. Support coordination with partner agencies, contractors, and local communities involved in recovery. Assist with scheduling, records management, and general administrative duties for the Supervisor's Office during recovery operations. Ensure customer interactions are handled with professionalism, empathy, and cultural sensitivity, especially for impacted communities. What qualifications do you look for? You might be the professional we're looking for if you have: Authorization to work in the U.S. permanently, without sponsorship. Previous experience in customer service, public engagement, or administrative support. Strong communication (verbal and written) and interpersonal skills. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment. Ability to quickly learn and apply Forest Service policies, procedures, and recovery-related information. Excellent reading comprehension skills. Organization Initiative Reliability Professional Personal Presentation Attention to detail with timelines, and data management What kind of benefits does Terrestris Offer? We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category. Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S. DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

Job DescriptionBenefits: Simple IRA License reimbursement Health insurance stipend Bonus based on performance Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Tammy Murphy - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist clients with policy changes and updates. Process insurance claims and follow up with clients. Maintain accurate records of customer interactions. QUALIFICATIONS: Strong communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the Joint Venture locations. Job Responsibilities: Monitors the flow of orders to and from the Customer Service Department Deletes, corrects, or re-enters patient orders as deemed necessary

The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis Uniform Services operates in a very competitive environment and successful "Relief CSR" must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Education: High school degree or equivalent License Requirements/ Certifications: Valid Driver's License Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

The Relief Customer Service Representative builds solid, positive working relationships with customers and is highly motivated to exceed their expectations and requirements. Vestis Uniform Services operates in a very competitive environment and successful “Relief CSR” must be able to balance exceptional customer service with meeting and exceeding individual sales growth goals. As advocates for the organization, RSSs strive to generate goodwill and loyalty for the organization while performing their work in a professional manner at all times. Responsibilities/Essential Functions: Safely operate a company step van in designated area to provide products and service to a variety of clients. Verify daily preventative maintenance of vehicle and maintain proper operator documentation; Manage daily route independently to ensure accurate and timely delivery of product; Loads/unloads product per company policies, procedures, and guidelines; Review invoices daily for complete and accurate information and make corrections as needed; Meet sales goals and promotes overall route growth to enhance profitability; Develop leads/prospects, calls on prospective customers to solicit business, prepare service agreements, and install new accounts. Assists the sales organization with the procurement of additional new business; Possess a strong understanding of services, policies, and pricing methods and can clearly communicate these to customers; Monitor customer feedback and handle customer issues in a prompt and courteous manner; Take responsibility for your personal safety and watch out for the safety of others. Use safe precautions, proper tools, and equipment, and adhere to all safe work practices and policies; Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above. Knowledge/Skills/Abilities: Must be a minimum of 21 years of age, have a valid driver's license, and excellent driving record; Customer service experience with a wide variety of consistent customer contact; Strong math and basic computer skills; Demonstrated experience selling services/products and generating new business preferred; Excellent customer service and verbal communication skills required; Ability to work independently, exercise sound judgment, and think quickly to identify/solve customer concerns. Working Environment/Safety Requirements: Working Conditions Exposure to adverse and varying weather conditions which may include extreme hot/cold temperatures depending on geographical location. Fast-paced environment sometimes requiring irregular and long hours. Physical Requirements Must be able to routinely lift and maneuver a minimum of 25 lbs. and load/unload product from truck without assistance. Must be able to occasionally lift and maneuver 50+ lbs. This position requires bending, squatting, climbing, and reaching. Education: High school degree or equivalent License Requirements/ Certifications: Valid Driver's License

Blue Ridge Health is currently seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team! What We Offer You: A competitive benefits plan, including Medical, Dental and Vision Company sponsored life insurance and short and long-term disability coverage 403(b) retirement account with company matching Supplemental accident insurance available 9 paid holidays per year PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!) Flexible Work Schedules Considered Needs Accommodations Programs Mental Health Resources Tuition Reimbursement Program What You'll Do: This position effectively completes client check-in and check-out processes, manages client documents, updates all client data and assists clients with required paperwork with accuracy and confidentiality. We are looking for a team player that can help build a positive environment with a desire to work in an interdisciplinary healthcare team and with a culturally diverse patient population. Responsibilities include: Answering phones, responding to inquiries, and relaying information to providers. Prepares clients for clinic visit by updating all pertinent demographic and insurance information in the client's Electronic Health Record (EHR). Insures all client documentation is accurately completed and/or verified and updated during client visit. Complies with all agency processes and procedures. Collects and posts payments and appropriate insurance co-pays from clients. What We're Looking For: High school diploma or equivalent. Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders. One year experience working in a medical office environment preferred. Basic medical terminology preferred. Proficient computer skills including Microsoft Office, Excel, Outlook. Electronic Health Records and Practice Management Systems experience preferred. Adhere to HIPAA regulations and patient confidentiality. Bi-Lingual (preferred, but not required). Ability to travel to nearby sites as needed. About Blue Ridge Health: At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC. Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health's investment to advance as a culturally competent organization. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Brief: If you are a motivated individual with a passion for client service, we invite you to join our team. In this role, you will be responsible for analyzing client needs in regard to their accommodations, transfers, activities, and more while providing exceptional service. We offer competitive compensation, a supportive work environment, and opportunities for growth within the company. If you are ready to take on this exciting challenge, please submit your application today! Responsibilities: - Build and maintain strong relationships with clients while also building itineraries - Analyze client needs and take that in mind when building itineraries - Assist clients with inquiries, concerns, and requests - Coordinate with internal teams to ensure client satisfaction - Input booking details into different supplier portals Skills Required: - Excellent communication and interpersonal skills - Ability to build rapport and establish trust with clients - Attention to detail and accuracy - Ability to work independently and as part of a team

Taxwell helps everyday Americans get every tax advantage they deserve by finding credits and deductions they never even knew existed. Our tax preparation software offers easy guidance and ensures your maximum tax refund. We strive to build a team of like-minded experts in both tax and technology who align with our brand purpose, are advocates for our customers and have a fresh, non-traditional approach to the tax industry. Drake Software is a leading digital tax filing platform which offers customers professional digital and downloadable products that are easy-to-use, best-in-class technology, and provide unparalleled customer support. We are a trusted solution for all users including those with complex tax returns. We strive to attract and retain candidates who exemplify our values: performance, perseverance, progress and partnership. Drake Software is a member of the Taxwell family of products. We are an organization of forward thinkers looking to add industry experts to our growing team. This role will primarily support Drake Software as we provide the tools and support tax professionals need to build their businesses and attract new clients. We are an organization of problem solvers continually looking for solutions to support our customers. Our customers know they can rely on Drake Software for comprehensive product excellence and value. POSITION SUMMARY: This role supports Drake Software in delivering the tools and services tax professionals rely on to grow their business and serve their clients. We are a team dedicated to providing excellent customer service by efficiently troubleshooting and resolving all client inquiries. Our customers trust Drake Software for comprehensive product excellence and value. ESSENTIAL DUTIES & RESPONSIBILITIES: Diagnose, troubleshoot, and resolve technical inquiries from tax professionals via phone, email and live chat, ensuring prompt and accurate solutions. Interviews end user to determine root cause of the problem and leads user through troubleshooting and diagnostic procedures to identify a resolution. Handles problem recognition, research, isolation, resolution, and follow-up for most user problems, partnering with designated staff on more complex problems to ensure customers receive appropriate advanced support. Accurately document and track all customer interactions and resolutions for continuous improvement and follow-up on any unresolved problems timely. Maximize positive relationships and customer experience through delivering exceptional, empathetic service in every interaction. Adhere to established best practices, procedures, scripts, and direction provided by management. Maintain consistent, reliable attendance and adherence to your schedule for all shifts. EDUCATION & EXPERIENCE: High School diploma or general education degree (GED); or related experience and/or training: or equivalent combination of education and experience required. Proficiency with essential computer applications and accurate data entry skills required. Prior experience in telemarketing, retail background or customer relations preferred. Strong customer service skills required. Ability to build rapport and demonstrate empathy with customers through friendly, courteous and helpful interactions. Excellent verbal communication skills, including clear articulation, a professional phone presence, and active listening. Strong reading comprehension and critical thinking skills required. Comprehensive Benefits: Beyond competitive compensation, we invest in our team with a comprehensive benefits package designed to support your well-being and growth. This includes medical, dental, vision, and life insurance, generous paid vacation and sick days, paid holidays, and a 401(k) with company match. You'll thrive in our fun, collaborative, and supportive culture, with opportunities for continuous learning and career development. Watch our Day in the Life Video here: ******************************************* At Taxwell, we believe our work benefits from the diverse perspectives of our employees. As such, Taxwell welcomes and celebrates diversity and inclusion and is committed to equal opportunity employment. At Taxwell, you can expect a supportive, open, and inclusive atmosphere and a team that values your contributions. Taxwell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, national origin, age, d isability, marital status, sexual orientation, gender identity, veteran status, and any other status protected under applicable law. Taxwell considers information gathered in the hiring process, including information on this application, confidential, and only shares it on a need-to-know basis or as required by law. If you need assistance or accommodation due to a disability, you may contact us at ************** or by calling ************ extension 6049 to speak with a member of the HR Talent Acquisition team.

Job DescriptionLICENSED Insurance Customer Service Representative - Front Office Salary: $20.00/HR Schedule: Monday-Friday, 8:30 AM-5:30 PM (1-hour lunch), On-Site, Full-Time About the Role: A well-established local insurance agency in Forest City, NC, is seeking a [North Carolina-LICENSED Insurance] Customer Service Representative (CSR) to join their team. This is a front-office, public-facing role providing exceptional service to clients, processing payments, handling policy updates, and assisting with insurance applications. Responsibilities Include: Greet and assist walk-in customers with policy questions and service needs Taking premium payments and processing them accurately and securely Handling policy renewals, quoting, and processing new policy applications Assisting clients with policy changes and claims processing Maintaining accurate and organized records in agency systems Providing administrative support to the insurance team Ensuring a positive customer experience and supporting agency goals Job Skills Excellent communication and interpersonal skills Strong attention to detail and organizational abilities Proficiency with computers and office software Ability to multitask and prioritize tasks effectively Strong problem-solving skills and professionalism in challenging situations Requirements: Preferred: Previous insurance customer service experience Education: 2-year college degree or equivalent customer service experience Must have a North Carolina Property & Casualty Insurance License Team-oriented mindset with a genuine enjoyment of working with the public Interested? Qualified candidates can Apply now. Questions? Call or visit our office (Forest City: 828-287-7778) for more information on this role.

Do you want to be a part of one of the fastest growing brands in the world? Big things are happening at Domino's and we are looking for exceptional people who want to join our team. As a Customer Service Representative, you will be responsible for taking orders, making pizzas, and giving customers the best experience possible. Qualifications and Qualities we are looking for in new team members: Customer Service Oriented Enjoy Working with a Team Positive Outgoing Attitude Willing to work in a fast paced environment Must pass a standard Background Check Job Benefits include: Flexible Schedules Advancement Opportunities Meal Discounts Health Insurance Paid Vacation Our Company Prairie Pizza is a family owned Domino's franchise based out of Charlotte, NC. Our three basic principles are Golden Rule, Teamwork, and Enthusiasm. We pride ourselves on being the #1 pizza brand in the Charlotte and Raleigh markets. Our employee's love working for us because they enjoy being part of something bigger than just their store. Our enthusiasm and passion for our job is contagious. We are a group of 1,500 employees who have pizza sauce running through our veins. Domino's has always provided exceptional opportunity for growth and this remains the backbone of our long-term success. Whether you aspire to be an owner or wish to advance into a management position we are here to help you reach your goals. We look forward to you joining our team! Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionThe Personal Lines CSR at Earl F. Penny Insurance Agency, Inc. is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks Competitive Pay Professional Development Job Stability in a growing industry Responsibilities Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail. Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary. Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals. Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation. Actively solicit increases in coverage or rounding out accounts at every service contact. Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution. Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system Qualifications Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience. Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects. Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations. Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision. Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills. Technology and Computer proficiency including agency management systems. Compensation: $40,000.00 per year YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice! IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Work with the agent to help manage the website and social media content. As an Agent Team Member, you will receive... Simple IRA Salary plus commission/bonus Paid time off (vacation and personal/sick days) Growth potential/Opportunity for advancement within my agency Requirements Excellent interpersonal skills Excellent communication skills - written, verbal and listening Proactive in problem solving Dedicated to customer service Ability to effectively relate to a customer Property and Casualty license (must be able to obtain) Life and Health license (must be able to obtain) Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

We are an independent insurance agency looking for a full-time Customer Service Representative in Burke County, NC, primarily focused on Personal Lines. CSR will focus on servicing existing book of business and account rounding. Must have adequate computer/typing skills and be familiar with basic Microsoft Office products including Word and Excel. Our ideal team member is polite, personable and well organized. Insurance or financial service experience is a plus, but not required. Benefits available include Health, Life, Retirement and 401(k). Competitive salary is negotiable. YOUR FUTURE as an Independent Insurance Agent Starts Here If you're looking for a career that offers flexibility, job stability, strong compensation, and more, then you've come to the right place! Working with an IIANC member agency is a great career choice! IIANC's members are Trusted Choice independent insurance agencies located all across North Carolina. You'll find nearly 1,000 of our member agencies in small towns and large cities from the mountains to the coast. Many of these agencies are actively hiring to fill vacant positions so there is a good chance that there is a job opening near you! With an upcoming worker shortage in the insurance industry due to the retirement of many veteran insurance agents, the demand for insurance professionals is growing every day! Is this career right for you? This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.