Call center agent jobs in Baytown, TX

Call Center Representative interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience. Essential Functions Essential functions are those tasks, duties, and responsibilities that comprise the means of accomplishing the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the job. They are the major functions for which the person in the job is held accountable. Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment. Properly greet callers, collect and or provide information based on purpose of call and script requirements. Conduct outreach calls, and general outbound calling. Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience. Willingness to come in and help people every day, and get up and do it again tomorrow. Handle all aspects of patient appointment scheduling and referrals. Ability to use proper language, grammar and style, in verbal and written communications. Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA). Ability to research information using available resources, reference FAQ's, and other information resources. Quick and accurate keyboard typing and navigation with mouse. Respond to customer emails and other non-phone inquiries/communications. Complete any required data entry, call logging and or reporting. Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites. Education & Training Requirements High school graduate or equivalent required. Bilingual - English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information. Medical Assistant experience or clinical office support experience highly preferred. Customer service oriented. Work Experience Requirements Pleasant, professional, and articulate phone voice. Ability to handle multiple incoming callers/patients, tasks and responsibilities. Strong verbal and written grammar skills. Accurate keyboard typing, data-entry and mouse navigation skills. Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites. Basic knowledge such as math, alphabetical or numerical filing may also be required. Patient scheduling experience. Strong knowledge in Medical Terminology.

To work with parents, campuses, and transportation personnel on day to day operations. This will include responding to telephone calls, looking up student information, and reading electronic maps. DUTIES and RESPONSIBILITIES: * Answer incoming calls and provide assistance as needed. * Handle questions and requests that fall within level of responsibility. * Access automated Transportation routes and reports to provide route information as appropriate. * Assist in checking routes for various reasons such as time schedules, mileage, road conditions, new addresses, etc. * Assist in radio dispatching to bus drivers. * Efficiently and effectively maintain a call log for each call received. * Maintain excellent attendance. * Maintain confidentiality of information. * Other duties as assigned. EXPERIENCE: QUALIFICATIONS: Education/Certification: * High School Diploma or GED Special Knowledge/Skills: * Ability to communicate effectively with others in a patient and cooperative manner * Ability to communicate professionally on radio * Working knowledge of Microsoft Windows * Able to communicate and work with bus drivers/monitors on routing needs * Ability to learn CISD programs (Routing Software, GPS, View It, Zonar, etc) * Must have excellent phone etiquette * Must have a positive attitude with the ability to work as a team player CONTACT INFORMATION: Maintain emotional control under stress. Occasional prolonged and irregular hours. Ability to read, communicate verbally, understand verbal and written directions, and work with minimal supervision. Frequent sitting, phone use, and working in crowded spaces. APPLY TO: To apply for this position, click "login" above. Additionally, once you've logged into your WinOcular application, upload your current resume and letter of interest and ensure your application is updated. Current employees must apply using the internal system. Directors have requested no telephone calls, please. SALARY: Minimum hourly rate - $13.70 DAYS: 236 START DATE: 2025-2026 School Year

The Call Center Representative will be responsible for answering all incoming calls and providing quality customer service while maintaining a professional, courteous demeanor. Duties & Responsibilities: Ensure that customers understand product information, and be able to provide additional information to customers as needed. Communicate effectively with individuals/teams in the department to ensure high quality and timely expedition of customer requests. Maintain call center database by entering information. Ensure all calls are answered in a timely manner. Track incoming/outgoing packages for customers. Resolve customer complaints, concerns and request. Follow up with customers to collect fees for tool replacement. Complete tasks in a timely manner by meeting or beating deadlines. Perform other duties as assigned. Education & Experience: High School Diploma or equivalent required. 2+ years of Call Center experience required. SAP experience is a plus. Sales experience is a plus. Bilingual (English/Spanish) is required. Skills & Abilities: Strong knowledge of Microsoft Office including Word, Excel, Outlook, etc. Ability to type 50 WPM. Effective listening skills. Ability to multi-task. Ability to handle escalated calls Excellent interpersonal, written, and oral communication skills.

At the Jenkins Organization, Inc., we're passionate about the RV Resort industry. As the parent company of Great Escapes RV Resorts, we specialize in acquisitions, development, and management. We're currently expanding our team and are looking for Call Center Agents to join us. Our Call Center Agents play a crucial role in ensuring that our customers' inquiries are promptly and satisfactorily addressed. This position reports directly to the Call Center Director. ESSENTIAL JOB DUTIES Answer incoming calls and respond to customer emails. Make reservations for customers. Handle customer inquiries over the phone and via email. Conduct research using available resources to provide the necessary information. Manage and resolve customer complaints. Offer customers detailed information about our products and services. Enter new customer information into our system. Update existing customer information as needed. Identify and escalate priority issues to the appropriate channels. Route calls to the relevant resources within the company Follow up on customer calls when necessary. Maintain detailed call logs according to our standard operating procedures. Generate call reports to track performance and improve customer service. QUALIFICATIONS Excellent verbal and written communication skills Strong listening skills to understand customer needs. Analytical and problem-solving abilities Customer service orientation and a desire to exceed expectations. Strong organizational skills and attention to detail Judgement to make sound decisions in a fast-paced environment. Adaptability to handle various customer situations. Ability to work well in a team environment. Resilience and stress tolerance to handle challenging situations. Ability to respond to customers' questions and address objections effectively. Proficient in obtaining and maintaining customer information and leads. Familiarity with customer service principles and practices Knowledge of call center telephony and technology Previous experience in a call center or customer service role is preferred. Good data entry and typing skills. Understanding of administration and clerical processes EDUCATION AND EXPERIENCE High school diploma or equivalent Proficient in relevant computer applications Required language proficiency. Knowledge of customer service principles and practices Knowledge of call center telephony and technology Some experience in a call center or customer service environment preferred. Good data entry and typing skills. Knowledge of administration and clerical processes PHYSICAL DEMANDS Physical requirements include bending, standing, lifting, stooping, sitting, walking, stretching, and ability to lift/carry up to 20 pounds.

Job Description Are you looking to join a team of passionate professionals who deliver high-quality service? Do you have a talent for building positive relationships with others? Can customers hear you smile through the phone? If you answered yes to any of these questions, we'd like to introduce you to an exciting new opportunity that could be the perfect opportunity for you! About The Opportunity Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner. Day-To-Day Responsibilities: Efficiently answer inbound customer calls and route to appropriate personnel as required. Employ exceptional customer service skills and phone etiquette to meet and exceed standards. Provide accurate service updates to clients and serve as a liaison between field personnel and customers. Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email. Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required. Accurately update account information to maintain accurate customer records. Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times. Perform other duties as assigned. Desired Skills: Driven to meet and exceed productivity goals and objectives Proven ability to meet and exceed call center metrics and objectives Outstanding ability to build positive and trusting relationships with others Results-driven approach to success with a strong emphasis on efficiency Exceptional customer service skills with a robust knowledge of phone etiquette Strong verbal communication skills with the ability to courteously address concerns Benefits: Competitive pay structure with incentive opportunities Medical, dental, and vision insurance World-Class training and career development opportunities Requirements: High School Diploma or equivalent required Minimum of one (1) year of experience in a customer service environment Proficiency operating general computer applications and systems About Lehman Consulting and Recruiting Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive today's job market is and have a proven track record of helping candidates turn their passions into a reality. Let us help you find your perfect match today! LCR is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Call Center Representative - Sales Department - Don McGill Toyota Houston Don McGill Toyota Houston is hiring Agents for our growing Business Development Center. This is a full time postion with benefits! The Business Development Center is responsible for responding to all online inquiries, as well as following up with potential customers through phone and email. The ideal candidate is organized, well written, and capable making and receiving a high volume of phone calls on a daily basis. Candidates will also need to be comfortable with basic addition and subtraction as necessary to follow pricing guidelines. Day-to-day tasks are completed on a state of the art CRM system, as well as using Microsoft Office, so basic-intermediate computer skills are necessary. As our new BDC Agent you will be the voice and face of our dealership. So we need someone with a winning attitude and a professional appearance ready to work in this fast paced, customer driven environment. While we prefer someone with experience, candidates with great potential will also be considered. To be a success in this position you will need to be reliable, professional, likable and ready to make a move toward a long-term career and not just another job. Our dealership is a family, and we treat each employee as such. Responsibilities Previous Call Center Experience is a must Field Inbound / Outbound Calls and generate sales appointments with customers that contact our dealership via the Internet or Phone. Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. Constantly looks for opportunities to improve dealership performance. Utilize management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. Complete quotes; return email/voicemails, as well as other administrative functions. Follow up with existing and potential customers to generate appointments. Experience Previous Call Center Experience is a must High School diploma or GED; 6 months to 1 year Customer Service experience preferred; basic knowledge of Microsoft Office. Experience with Car Research XRM and Vehicle Exchange also a plus! Candidates with an equivalent combination of education and experience will also be considered. Benefits Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. About Our Dealership Don McGill has been a premier Toyota dealer in Houston for over 50 years. We owe this long tenure to having a hardworking, dedicated staff of professional team members who strive to be #1 in all they do. If you are interested in one of the most financially rewarding careers out there, we'd love to hear from you!

The Call Center Representative is responsible for providing timely and professional customer service to incoming phone calls specifically for appointment scheduling. The Call Center Rep will answer incoming calls for lab results, refill requests and schedule patient appointments, manage the provider's schedules in all medical departments according to set protocol of each department and direct all incoming calls of the call system in a manner that will enhance corporate image and increase customer satisfaction. In occasion to serve as back up for Front Desk staff shortage by performing any front office duties under the direction of the Site Supervisor. QUALIFICATIONS: * High School Diploma or GED. * Bilingual- English/Spanish is required. * Able to work a flexible schedule. * Previous experience in a Medical Setting preferred. * Ability to manage multiple phone lines and incoming calls in timely manner. * Ability to read and interpret documents, such as policies, procedure manuals, and reports. * Data entry proficient. * Experience with Electronic Medical Records Systems Preferred * Minimum of 2 years Healthcare Call Center experience or 2 years of Customer Service Call Center experience. * Professional and Positive attitude and able to communicate with all levels of management and more importantly with our patients. ESSENTIAL DUTIES AND RESPONSIBILITIES: * Responsible for answering incoming calls in a courteous and professional manner, address questions and route calls accordingly. * Takes all incoming calls, facilitates patient needs, and documents all communication into the chart. * Always ensure patient confidentiality. * Schedule all appointments for all departments and clinics based on approved protocol for each department's registration area into the Practice Management System. * Responsible in assisting and maintaining the patients' demographic information and insert new/updated clinical and administrative documentation in charts. * Ensures that all patients inquiries are advised on the sliding fee scale and makes adjustments accordingly. * Gathers third party payment information, records charges, and bills patients for services provided as indicated on the encounter form. * Processes the charge entry into the Electronic Medical Records system. * Schedule all incoming phone appointments using specific protocols for each department/ provider with a high degree of accuracy. * Verify via the telephone all patient information including demographic, insurance and payment balance according to policy and instruct patients accordingly in preparation of their appointment such as the need to come in early if they need to be put on the sliding fee scale, what payment method are accepted and reminders of co-payment need to be paid at the time of service for privately insured patients. * Receives requests from pharmacy or other providers and contacts patients with messages, to include scheduling of appointments, lab orders, or other needs, and complete documentation. * Assists with lab callbacks or other clerical/phone tasks. * Addresses incoming calls for lab results and schedules follow up appointments according to directions of provider. * Alerts Site Supervisor of any pending patient requests for refills, lab results, or any other requests that have not been addressed by clinical staff or providers in a timely manner outlined by the "Telephone Triage Guide". * Provides excellent internal/external customer service. * Performs other duties as assigned. * All Health Center staff members have emergency and disaster response responsibilities. Participates in all safety programs which may include assignment to an emergency response team.

For over 50 years, Texas Water Utilities has been a trusted provider of water and wastewater utility services. Today, we serve over 143,000 customers in 207 Texas communities. Our service area reaches throughout the state of Texas from Mitchell County in central Texas to Matagorda on the Gulf Shores. It all starts with our people - proud members of their communities, dedicated to delivering safe, reliable, and cost-effective water utility services. Overview This position is intended to perform Customer Care Functions at an entry level. This position requires significant direction from more experienced department personnel. This position will solicit approaches for performing Customer Care Functions from the more experienced members of the Customer Care team, and seek approval before making changes. What We Offer * 401k Company Match: 100% of the first 4% of your eligible compensation contributed to the Plan * Vacation Accrual: Starting at 3 weeks per year * Holidays: 10 company-paid holidays per year * Floating Time: 16 hours of paid floating time per year * Additional Benefit Plans include Medical, Dental, Vision, Company-Paid Life Insurance and more * Training, Professional Certifications, and Education Allowance What You'll Do ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position will be willing and able to perform the following duties and others as assigned: * Receives, evaluates, and answers customer inquiries (phone or correspondence) in a courteous, professional, and timely manner. * Processes service orders to the field, taking ownership of the customer inquiry to provide complete customer satisfaction. * Estimate adjustments to consumption and escalate to the manager to provide credit adjustments. * Make outbound calls to customers as necessary. * Works within established guidelines and policies. What You'll Bring Education * High School Diploma or GED Work Experience * 1 year of directly related experience in customer care. * Must be biligual Work Environment Office Based Role We are a proud Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any characteristic or condition protected by Federal, state, or local law. We are an E-Verify participating employer.

The BDC (Business Development Center) Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues. Supervisory Responsibilities - None Duties/Responsibilities: Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services. Responds to customer inquiries in a timely manner. Maintains a thorough knowledge of dealership policies, products and procedures. Conducts telemarketing and internet related sales/service campaigns. Builds rapport with customers to build a base of referrals to establish a robust customer network. Schedules appointments for prospects. Attends product and sales training as requested by the BDC Manager. Receives inbound sales leads (phone, internet) and directs to appropriate contacts. Collects and enters orders for new or additional products or services. Fields customer questions and complaints and escalates as needed. Ensures that appropriate actions are taken to resolve customers problems and concerns. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments. Follows up after customer service visit to ensure customer satisfaction. Performs other related duties as assigned. Required Skills/Abilities: Excellent communication skills including active listening. Service-oriented and able to resolve customer grievances. Proficient computer skills with the ability to learn new software. Education and Experience: High school diploma or equivalent. Customer service experience required. Physical Requirements: Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times. Equal Employment Opportunity The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at *****************************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory ResponsibilityThis position has no supervisory responsibilities. Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials * Positive attitude * High school diploma or equivalent; college degree preferred * Minimum two years of related work experience * Effective communication skills * Interest and understanding of technology products and services * Business ownership mentality Compensation * The highest in the wireless industry

** Full Time and Part Time Available Primary Job Function In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service. Essential Duties and Responsibilities Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner. Maintain confidentiality concerning member accounts and credit union business. Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc. Research member accounts as needed and follow-up with members in a timely manner. Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking. Maintain daily log of incoming phone calls. Participates in the Performance Reward Program. Other Duties and Responsibilities Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members. Play an active part in helping credit union teams function smoothly and efficiently. Stay alert to potential problems and propose changes to policies and programs. Back-up other coworkers as needed. Perform other duties as assigned or needed. As an employee of a “Essential Business” (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations. Comply with all Federal, State, and Local regulations. Required Knowledge A high school education of GED One year to three years of similar or related experience, previous call center experience preferred Completion of required training courses Proficient in MS Office and computer skills Required Abilities Attention to detail and strong organizational skills Analytical, problem resolution, and decision-making skills Strong verbal and non-verbal communication skills Must be self-motivated and a quick learner Must be able to multi task and work well in a fast-paced environment Excellent member service skills Demonstrate all Texas Bay Core Values Demonstrate the ability to maintain confidentiality and exercise discretion Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices. Disclaimer The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

ABOUT US Celebrating over 40 years as an industry leader, 24 Hour Fitness is committed to creating a healthier, happier world through fitness with over 270 clubs in 11 states nationwide. We provide a welcoming and inclusive environment, with thousands of square feet of premium strength and cardio equipment, turf zones, free weights, functional training areas, and more. Studio and cycle classes, personal training, and innovative digital and virtual offerings are all available options to keep our member's minds and bodies fit. Join us in creating a healthy happier world by changing lives through fitness! JOB SUMMARY As a Call Center Representative, you are responsible for making warm calls to potential customers, providing excellent customer service, and promoting our products or services. This is a great opportunity for individuals with strong communication and sales skills to thrive in a fast-paced and rewarding environment. ESSENTIAL DUTIES & RESPONSIBILITIES * Make outbound calls to potential customers using the provided lead * Engage customers in conversation to understand their needs and preference * Present and promote our products or services over the phone * Provide accurate information and answer customer inquiries * Use effective communication and negotiation skills to close sales * Update customer records in the sales software (e.g., Salesforce) * Meet or exceed sales targets consistently * Collaborate with team members to achieve call center goals QUALIFICATIONS Required Knowledge, Skills & Abilities * Excellent communication and interpersonal skills * Strong sales aptitude with the ability to persuade and influence other * Ability to work well under pressure in a fast-paced environment * Detail-oriented with good organizational skills * High school diploma or equivalent Preferred Knowledge, Skills & Abilities * Prior experience in the fitness or retail industry preferred. * Knowledge of Membership System software preferred. * Previous experience in telemarketing, inside sales, or outbound calling is preferred Physical Demands/ Environmental Conditions * Able to work 8-hour shifts Travel Requirement * Work from central location BENEFITS AT 24 In line with our mission to create a healthier, happier world, we offer comprehensive benefits to help our team members do just that. We offer benefits such as paid time off, medical and dental coverage, 401k with match for qualifying positions, a free gym membership, and discounts on products and personal training. We also have a variety of Employee Resource Groups that you can connect with to participate in community events both in-person and virtually. DISCLAIMER: This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Job DescriptionFull-time Call Center Representative We are seeking enthusiastic and customer-oriented individuals to fill the role of Full-time Call Center Representative. The ideal candidate will be responsible for handling incoming customer calls, addressing inquiries, and processing work order requests efficiently and professionally. This position plays a crucial role in maintaining customer satisfaction and contributing to the overall success of our organization. Key Responsibilities Answer Phones: Respond to incoming calls promptly and professionally Greet customers courteously and identify yourself and the company Listen attentively to customer inquiries and concerns Maintain a positive and friendly tone throughout all interactions Handle high call volumes during peak periods Manage multiple phone lines when necessary Work Order Requests: Process and create work order requests accurately Gather all necessary information from customers to complete work orders Enter data into the company's work order management system Prioritize and categorize work orders based on urgency and type Follow up on pending work orders to ensure timely completion Coordinate with relevant departments to facilitate work order fulfillment Customer Service: Provide exceptional customer service to all callers Address and resolve customer complaints and issues Offer product or service information and answer questions Escalate complex issues to appropriate supervisors or departments Maintain customer confidentiality and adhere to data protection policies Documentation and Reporting: Accurately document all customer interactions and call outcomes Maintain detailed records of work orders and their status Prepare daily, weekly, or monthly reports as required Identify and report recurring customer issues or trends Continuous Improvement: Stay updated on company products, services, and policies Participate in training sessions and workshops to enhance skills Contribute ideas for improving call center processes and customer experience Adapt to new technologies and systems implemented in the call center Qualifications and Skills High school diploma or equivalent; some college education preferred Previous experience in a call center or customer service role is advantage

At Amtex Insurance , we prioritize providing outstanding experiences for our customers and employees alike. As we continue to grow, we actively seek talented individuals from both within and outside our organization, offering them a nurturing and collaborative environment. Whether you have experience or not, every employee receives thorough training about our mission, vision, and the essential role they play in our success. Join us on this exciting journey of growth and be a valued part of our thriving team! Team Member Responsibilities: Building effective relationships with clients Selling policies to effectively meet the needs of our clients and explaining policy coverages Strong and effective phone communication with customers and sales representative Providing consistent, accurate and timely communication with clients in person, over the phone, etc. Qualifications: Ability to communicate with team members and clients Ability to analyze, negotiate and compile customer renewals Must be bilingual

** Full Time and Part Time Available Primary Job Function In order to help Texas Bay Credit Union (TBCU) stand out as a leading financial institution the Call Center Representative is responsible for assisting members over the phone with financial transactions and delivering exceptional member service. Essential Duties and Responsibilities Respond to all inquiries, complaints, and questions from callers in a courteous and professional manner. Maintain confidentiality concerning member accounts and credit union business. Keep abreast of all credit union products and services to the extent that you are able to answer all member questions. This includes marketing promotions, membership eligibility, general knowledge regarding loan servicing, accounting inquiries, rates, etc. Research member accounts as needed and follow-up with members in a timely manner. Actively promote and sell credit union products and services by recognizing member needs and matching services and products according to needs. Maintain proper documentation for tracking. Maintain daily log of incoming phone calls. Participates in the Performance Reward Program. Other Duties and Responsibilities Processing emailed loan applications, processing verifications of deposit, and retrieving and responding to emails from members. Play an active part in helping credit union teams function smoothly and efficiently. Stay alert to potential problems and propose changes to policies and programs. Back-up other coworkers as needed. Perform other duties as assigned or needed. As an employee of a “Essential Business” (as defined by Texas's Executive Order GA 14), employees are expected to continue to report to work as scheduled during state issued emergency declarations. Comply with all Federal, State, and Local regulations. Required Knowledge A high school education of GED One year to three years of similar or related experience, previous call center experience preferred Completion of required training courses Proficient in MS Office and computer skills Required Abilities Attention to detail and strong organizational skills Analytical, problem resolution, and decision-making skills Strong verbal and non-verbal communication skills Must be self-motivated and a quick learner Must be able to multi task and work well in a fast-paced environment Excellent member service skills Demonstrate all Texas Bay Core Values Demonstrate the ability to maintain confidentiality and exercise discretion Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. The employee is regularly required to walk, sit, reach with hands and arms, kneel, talk, hear, and climb stairs. The employee must occasionally lift and/or move 10-15 pounds. This position requires viewing of computer monitor for extended lengths of time and travel to and from all credit union offices. Disclaimer The above information on the description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job DescriptionBenefits: 401(k) Bonus based on performance Dental insurance Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Servpro Team Hart is hiring a Restoration Call Center Sales Rep. Location: Sugar Land, TX Employment Type: Full-Time About the Role We are seeking a motivated, customer-focused individual to serve as the first point of contact for our restoration company. In this role, you will answer inbound calls, qualify potential customers, convert inquiries into scheduled jobs, and support our team by coordinating service appointments. You play a key role in creating a positive first impression and driving business growth. Key Responsibilities Answer inbound calls promptly and professionally. Provide excellent customer service with empathy, especially during emergency-related calls. Gather detailed information about the customers restoration needs (water, fire, mold, etc.). Qualify and convert leads into scheduled on-site assessments or service appointments. Enter customer information and job details into our CRM/job management system. Coordinate schedules with field technicians and ensure efficient job routing. Follow up on open leads and maintain a strong pipeline of potential jobs. Communicate with customers regarding appointment reminders, arrival times, and status updates. Assist with basic administrative duties as needed. Qualifications Prior experience in customer service, call intake, dispatching, or sales (restoration or home services preferred). Strong communication and active listening skills. Ability to remain calm and helpful during high-stress or emergency calls. Comfortable with sales-style conversations and confident in converting leads. Strong attention to detail and organizational skills. Basic computer proficiency; experience with CRMs is a plus. What We Offer Pay listed is for hourly work only; commissions on sold leads is not in that figure! Training and support in restoration industry services. Opportunities for growth within the company. A supportive team environment where your contributions matter. Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise.

About Us Avenue 360 Health and Wellness is a 7-site community-based health system designated as a federally qualified health center (FQHC). Avenue 360 provides high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical, dental, behavioral health and social service needs. Our compassionate care extends to those with and without insurance, and we believe income must not determine the level of and access to quality health care. Providing comprehensive, high quality, and caring service is at the core of what we do, whether medical, dental, behavioral health, hospice care, or supportive housing programs. What we have to offer Our Compensation Package Includes: Generous Paid Time Off- (11 paid holidays per year, 2 Floating Holidays per year, 14 paid Vacation days per year, 4 hours per month of accrued Sick days) Medical, Dental, and Vision 401K match up to 4%. Company paid Life Insurance Company paid Short Term and Long-Term Disability Employee Assistance Program Overview: Call Center Agent interacts with callers/patients by phone and other means of communication, to schedule appts, provide information, and provide an amazing contact experience. Duties and Responsibilities: · Self-motivated learner, with positive attitude, sense of optimism, ownership and commitment. · Properly greet callers, collect and or provide information based on purpose of call and script requirements. · Conduct outreach calls, and general outbound calling. · Assist callers/patients as needed, find solutions to questions, and provide amazing contract experience. · Willingness to come in and help people every day, and get up and do it again tomorrow. · Handle all aspects of patient appointment scheduling and referrals. · Ability to use proper language, grammar and style, in verbal and written communications. · Ability to understand basic health care industry terms (e.g. primary care, provider, benefits, HIPAA). · Ability to research information using available resources, reference FAQ's, and other information resources. · Quick and accurate keyboard typing and navigation with mouse. · Respond to customer emails and other non-phone inquiries/communications. · Complete any required data entry, call logging and or reporting. · Working knowledge in a MS Windows environment, Email, Online/Electronic Forms, Websites. Education, Experience, Licensure/Certification and Skills/Abilities Related Requirements: · High school graduate or equivalent required. · Bilingual - English/Spanish strongly preferred, with the ability to read, write, interpret and disseminate information. · Medical Assistant experience or clinical office support experience highly preferred. · Customer service oriented · Pleasant, professional, and articulate phone voice. · Ability to handle multiple incoming callers/patients, tasks and responsibilities. · Strong verbal and written grammar skills. · Accurate keyboard typing, data-entry and mouse navigation skills. · Working computer knowledge of MS Windows, Email, Online/Electronic forms, and websites. · Basic knowledge such as math, alphabetical or numerical filing may also be required. · Patient scheduling experience. · Strong knowledge in Medical Terminology. · Arrives at workstation on time, ready to work, and demonstrates minimal absenteeism. Continuing Education and Training Requirements: Participates in training required by the funding source and/or required by licensing board. JOB CODE: Req 1717

Call Center Agent - Service Department - Don McGill Toyota Houston Don McGill Toyota Houston is seeking a full time Call Center Agent for our growing service department. We are currently looking for an energetic personality with strong organization and communication skills. The candidate must also be a self-starter, a quick learner, and a multi-tasker. Service call center experience a plus! but not required. Our call center agents help manage communications for the needs of our growing service department. Skill set and tasks required in the following areas: Answering incoming calls Logging customer information into our software Schedule service department appointments Respond to customer web based requests Follow up communication via phone and/or email Computer proficiency using MS Office, email, and general internet The ability to learn and utilize multiple computer programs Previous call center experience preferred but not required The ability to meet deadlines Strong interpersonal, communication and team work skills Making outbound calls for scheduling Service reservations Experience High School diploma or GED; 6 months to 1 year Customer Service experience preferred; basic knowledge of Microsoft Office. Candidates with an equivalent combination of education and experience will also be considered. Benefits Benefits include medical, vision, dental and life insurance, 401K retirement savings plan, Vacation time, holiday and company paid continuing education and training. Our company maintains a strong policy of equal employment opportunity for all qualified employees. We hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws. About Our Dealership Don McGill has been a premier Toyota dealer in Houston for over 40 years. We owe this long tenure to having a hardworking, dedicated staff of professional team members who strive to be #1 in all they do. We offer career paths if your interest is in Sales, Service, Parts, Finance, Administration, Collision Center, or Management. If you are interested in one of the most financially rewarding careers out there, we'd love to hear from you!

Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry