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Call center agent jobs in Burlington, NC

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  • Bilingual Call Center Specialist

    Infosys BPM

    Call center agent job in Winston-Salem, NC

    Job Title: Bilingual Contact Center Specialist Department: Customer Service / Sales Operations Job Summary: The Bi lingual Contact Center Specialist is responsible for providing exceptional support and assistance to small store owners utilizing the client's mobile application. This role plays a critical part in ensuring seamless user experience, resolving inquiries, and maximizing the effectiveness of the app in facilitating product orders, promotions, and overall business growth for our partners. Key Responsibilities: Customer Support & Issue Resolution: Handle inbound calls, chats, and potentially emails/outbound calls from client's app users regarding app functionality, order placement, promotion inquiries, loyalty points, and general support. Diagnose and troubleshoot technical issues related to the app (e.g., login problems, navigation, order submission errors, payment guide). Provide clear, concise, and step-by-step guidance to users to resolve their issues effectively. Escalate complex technical or business-related issues to the appropriate internal teams (e.g., IT, sales, logistics) and follow up to ensure timely resolution. Maintain a high level of professionalism and empathy in all customer interactions. Conduct outbound calls to follow up on support tickets, provide resolution updates and ensure customer satisfaction. Order Management & Sales Support: Assist store owners with placing orders through the app, verifying product availability, and confirming delivery details. Educate users on current promotions, loyalty programs, and new product launches available via the client app. Identify opportunities to upsell or cross-sell additional client products based on customer needs and order history, when appropriate. Program Education & Adoption: Proactively educate store owners on the benefits and features of the client app to encourage its full utilization. Provide training and guidance on new app functionalities as they are released. Gather feedback from users to identify areas for app improvement and report these insights to relevant teams. Data Accuracy & Reporting: Accurately document all customer interactions, inquiries, and resolutions within the CRM system. Ensure the integrity and accuracy of customer data within the client user database and CRM system. Identify recurring issues and contribute to development of support resources (FAQs, guides, workflows). Collaboration: Participate in team meetings and training sessions to stay updated on product knowledge, app enhancements, and company policies. Qualifications: Education: High school diploma or equivalent required. Experience: 1-3 years of experience in a fast-paced contact center or customer service environment, preferably in a B2B setting or supporting a digital platform/app. Experience in the consumer goods or retail sector is a plus. Familiarity with sales operations or order management processes is an advantage. Technical Skills: Proficiency in using CRM systems for logging interactions and managing customer data. Strong computer literacy, including Microsoft Office Suite (Excel, Word, Outlook). Comfortable troubleshooting mobile applications and guiding users through digital interfaces. Soft Skills: Excellent verbal and written communication skills in Spanish (native level required). Strong active listening and problem-solving abilities. Patience, empathy, and a customer-centric attitude. Ability to work independently and as part of a team in a dynamic environment. Strong organizational skills and attention to detail. Ability to handle multiple tasks simultaneously and prioritize effectively.
    $26k-38k yearly est. 3d ago
  • Delivery Representative

    Amerigas Propane 4.1company rating

    Call center agent job in Roxboro, NC

    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 12/31/2025. Posting Your New Career, Delivered! Hot Job, Cool Benefits! AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you! Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative. Responsibilities As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to: Safely operate a propane delivery truck along provided delivery routes Filling residential and/or commercial bulk tanks with propane Delivering propane cylinders to commercial/industrial customers Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures Consistent use of required Personal Protective Equipment Depending on fluctuating needs, work 8 to 12-hour shifts What's In It for You? Home every day 17 PTO days plus 7 paid holidays $5,000 sign-on bonus Ongoing safety incentives Career advancement opportunities and annual performance reviews Uniforms provided Employee referral program Year-round medical coverage available as well as: 401k with company match, propane discount year-round, paid holidays and paid vacation Requirements All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements Acceptable driving record Satisfactory completion of a DOT physical, drug test and background check Willingness to work outdoors in all weather conditions Ability to lift up to 70 lbs AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $28.00 to $29.00 per hour, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
    $28-29 hourly 4d ago
  • Customer Service Representative

    Ferraro Foods of New Jersey LLC 4.3company rating

    Call center agent job in Mebane, NC

    The Customer Service Representative shall serve customers with best services by attending customer queries, educating clients on different services and products; and resolving customer complaints. A Customer Service Representative's main aim is to provide outstanding customer service. The Customer Service Representative shall be accountable to, and supervised by, the Office Supervisor and Customer Service Coordinator. Essential Job Functions: Process a high volume of orders with extreme accuracy. Provide direct support to the Sales Representatives. Able to manage a multi-line phone system. Receive phone orders from customers and enter accurate information into the business system. Answer the transferred calls and satisfy the customer's queries with his or her best knowledge & experience. Assist the Sales representatives as required in researching account issues in a timely and efficient manner. Provide proper product and service information and in case of lack of knowledge, transfer the call to the Customer Service Manager or research with the help of the appropriate department(s) and provide the customer with accurate information. Accurate and timely follow up with existing and potential customers Maintain accurate record keeping. Supplemental Job Functions Minimum Knowledge, Skills and Abilities: Excellent communication skills in terms of speaking and writing. Good interpersonal skills. Good organizational and time management skills. Must be able to research billing issues and recognize the documentary process. Must have calculative skills and minimum required typing speed. Data entry experience is required. Preferred Knowledge, Skills and Abilities: High School Diploma and/or five years of job related experience. Good verbal and written communication skills Computer experience, preferably with all Microsoft applications is required. Ability to adapt to changing priorities in a fast paced environment Salary to commensurate with experience. Ferraro Foods is an equal opportunity employer. M - F | 8 AM - 5 PM
    $26k-33k yearly est. Auto-Apply 60d+ ago
  • Customer Service Representative Greensboro, NC

    Alorica 4.1company rating

    Call center agent job in Greensboro, NC

    Customer Service Representative** **Terms: Full-time** **Pay: $16/hr** **Join Team Alorica** At Alorica, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! But that's not all...we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work. **Job Summary** As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues. **Responsibilities** + Assist customers with issues and concerns they are experiencing during the use of the product and/or service + Document call-related information for auditing and reporting purposes + Maintain and update customer information as necessary + Upsell current customers on new or enhanced services **Qualifications** + High school diploma or GED + Customer service experience is a plus + Strong computer navigational skills + Familiarity with Microsoft Office applications (Word, Excel) + Excellent oral and written communication skills + Exceptional listening/comprehension skills + Professional and courteous + Customer oriented **Work Environment** + Regular work performed in a climate-controlled, call-center environment + Ongoing usage of phone and computer systems **Physical Demands** + Constant sedentary work **Benefits** + Health, dental, and vision coverage/HSA + PTO + Optional daily pay or weekly pay + 401K retirement plan + Leadership programs + Paid training and tuition reimbursement + Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies + Employee assistance program + Additional voluntary benefits **Next Steps** 1. Place an application 2. Complete your online assessment 3. Our team will review your application 4. If selected to move forward, our team will follow up directly \#AloricaJobs #GreensboroNC #Hiring DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.
    $16 hourly 50d ago
  • Call Center Agent - Martinsville

    Youngwilliams Pc 4.2company rating

    Call center agent job in Martinsville, VA

    ***Earn up to $16 per hour - Bonus Opportunities paid Biweekly*** ***Paid Holidays - Paid Time Off - Paid Training - Benefits Package available*** ***Full time, Monday - Friday, Day shift*** The Customer Service Representative/Call Center Agent represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. Essential Job Requirements Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day. Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload. Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center. Regular and timely attendance. Other duties as assigned. Required Education A high school diploma or equivalent required. A degree or certificate in a related field preferred Required Experience Call center experience preferred. Computer experience and typing proficiency required. YoungWilliams is an equal opportunity employer.
    $16 hourly Auto-Apply 11d ago
  • Community Engagement Specialist

    City of Apex, Nc 3.8company rating

    Call center agent job in Apex, NC

    TOWN OF APEX Community Engagement Specialist EXPECTED HIRING RANGE: $59,883.20 - 73,361.60 SCHEDULE: Monday - Friday, 8am - 5pm WHAT YOU WILL BE DOING: An employee in this position develops and implements strategies, events, and programs to engage the diverse and vibrant population of Apex. Work generally requires that employees independently handle certain complex administrative tasks, represent the department with other agencies, support data gathering and analysis, maintain databases, and use specialized programmatic software. Work may entail political and sensitive issues requiring a high degree of discretion and tact, and involve extensive contact with interdepartmental staff, outside agencies and organizations, and the general public. Work requires a broad knowledge of office operations in order that the role may serve as backup to the Community Engagement Manager. Sound judgment is required in performing tasks. Special projects are often assigned and are expected to be completed with minimal supervision. This position reports to the Community Engagement Manager. This position has no supervisory responsibilities. A SAMPLE OF THE ESSENTIALS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. * Design and execute comprehensive community engagement plans to promote active resident/citizen/stakeholder participation and involvement in town initiatives, projects, and decision-making processes. * Cultivate strong relationships with community leaders, neighborhood associations, community-based groups, and other key stakeholders to facilitate open dialogue and collaboration. * Organize, coordinate and lead various public events, workshops, and programs that encourage residents to contribute their ideas, concerns, and feedback on town-related matters. * Maintain, collect, and update community, stakeholder and neighborhood database information which supports community engagement efforts. * Assists in developing compelling content for communication materials, press releases, and town publications to effectively convey information and engage residents, and to keep the community informed about town activities and opportunities for engagement. * Design and administer surveys and feedback mechanisms to assess community needs, preferences, and satisfaction with town services and programs. * Facilitate and participate in public meetings, town hall sessions, and presentations to gather input and update the community on town projects and initiatives when necessary. * Champion efforts to ensure engagement initiatives are inclusive, welcoming, and representative of Apex's diverse population. * Assist in recruiting volunteers to support engagement programs and events. * Respond to inquiries from community members and other interested parties; when needed, recruits a knowledgeable spokesperson or information source to assist. * Analyze engagement data, feedback, and community metrics to evaluate the effectiveness of initiatives and provide regular reports to town management. * Performs related duties as required. * Work will periodically be required during evenings and weekends WHAT YOU'LL NEED: Bachelor's degree in Communications, Public Relations, Community Development, Public Administration or a related field and a minimum of three (3) years of experience in community engagement, public outreach, or related roles; or a combination of equivalent education and experience. Preferred Qualifications Knowledge of local government processes and policies. WHO WE ARE: Known as "The Peak of Good Living", the Town of Apex is a rapidly growing Wake County municipality with a current population of over 82,000 and has been ranked as one of Money Magazine's Best Place to Live in America. Our current workforce is comprised of over 680 full-time employees and over 125 part-time/seasonal staff. Our Human Resources Department - with the support and confidence of Town leadership - is committed to providing best-in-class HR programs for our employees, with a mission to create a culture of empowerment and accountability that maximizes individual and organizational potential. We offer a generous benefit package and have a highly competitive compensation program. More than that, the Town is an awesome place to work, as evidenced by the high job satisfaction rating received in the last employee opinion survey. WHAT WE OFFER: Not only is the Town "The Peak of Good Living", but it's also a great place to work! We strive to "reach the peak" of being an employer of choice by providing competitive salaries and excellent benefits, including: Free medical, dental, vision, and life insurance for employees 5% contributions to the NC401(k) retirement plans (no matching required) Participation in the Local Government Employees' Retirement System (LGERS) Traditional sick and vacation leave 80 hours Peak Paid Time Off $1,200 Peak Lifestyle Benefit to pay for health and wellness activities (after completion of probation) 8 weeks of Paid Parental Leave 3 weeks of Paid Caregiver Leave Bereavement leave 13 paid holidays Longevity Pay Tuition assistance Expansive wellness program, and more! KEEP IN MIND: Providing a safe work environment for our employees is a top priority, therefore all new hires must successfully complete a pre-employment drug test, post-offer functional testing (if required by position), background verifications including references, criminal record and driver's license check prior to employment. The Town of Apex provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to age, sex, race, color, religion, national origin, disability, political affiliation or marital status, veteran status, or genetic information.
    $59.9k-73.4k yearly 1d ago
  • Customer Service Representative

    Freudenberg Medical 4.3company rating

    Call center agent job in Durham, NC

    Working at Freudenberg: We will wow your world! Responsibilities: Customer Inquiry Handling: Respond to customer inquiries via phone, email, or chat, providing accurate and timely information. Order Processing: Process customer orders accurately in the system, ensuring timely follow-up. Product/Service Information: Provide detailed information on products or services to assist customers in their purchasing decisions. Documentation & Record-Keeping: Maintain accurate records of customer interactions and transactions. Escalation Support: Identify and escalate complex issues to the Customer Service Supervisor for resolution. Customer Feedback Collection: Gather and record feedback from customers to support service improvement. Internal Communication: Coordinate with other departments to resolve customer issues as needed. Training Participation: Participate in team training sessions to enhance knowledge and service skills. System Proficiency: Use customer service software to log cases and track inquiries effectively. Quality Assurance Support: Ensure that customer service standards are met in all interactions. Qualifications: High school diploma or equivalent. 0-2 years of experience in customer service or a related field. Basic proficiency in customer service software and CRM systems. Knowledge of company products or services The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law. Freudenberg Residential Filtration Technologies Inc.
    $27k-35k yearly est. Auto-Apply 2d ago
  • Customer Service Support Representative

    Labcorp 4.5company rating

    Call center agent job in Burlington, NC

    located in Burlington, NC Labcorp is seeking a Customer Service Support Representative to join our team in Burlington, NC. This position will work with physician offices, hospital laboratories, patients and internal customers to ensure that all client needs are addressed accurately and efficiently. The Customer Service Support Representative will provide product education and handle a wide variety of questions while ensuring a world-class customer experience. The ideal candidate will be passionate about Customer Service and motivated to work with a customer centric team in an innovative company. Work Schedule: First Shift, Tuesday-Saturday 7:00am to 4:00pm Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Job Responsibilities Act a liaison between Labcorp, the customer base and patients Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet Speak with customers in a courteous, friendly, and professional manner using protocol procedures Inquire, clarify, and confirm customer requirements and understanding of the solution Provide additional customer education and information as needed Qualify and establish inbound new customers requesting Labcorp's products and services Work in multiple databases to research complex issues and questions Notify clients of test results in a timely and accurate manner Review test forms for accuracy and report any discrepancies Participate in activities designed to improve customer satisfaction and business performance Perform administrative support for medical record management, CRM data maintenance, and internal records to assure HIPAA compliance Requirements High School Diploma or GED equivalent required Associate's degree is preferred Previous experience in a customer service role Experience working in a contact center/call center environment is preferred Prior healthcare industry, such as a physician's office or a hospital highly is a plus Knowledge of Microsoft Office suite is required Experience with Salesforce.com and/or Laboratory Information Systems is preferred Strong verbal and written communication skills and excellent ability to listen and respond Must be courteous with strong customer service orientation Excellent multitasking abilities required Strong flexibility and the ability to manage and adapt to changing priorities quickly Bilingual in English and Spanish highly desirable If you're looking for a career that offers opportunities for growth, continual development, professional challenge and the chance to make a real difference, apply today! Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.
    $28k-36k yearly est. Auto-Apply 1d ago
  • CCC Customer Service Representative

    Jf 4.1company rating

    Call center agent job in Morrisville, NC

    The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers. This is an in-office position, and the hours are Monday-Friday 9am-6pm Job Duties: Direct requests and unresolved issues to the designated source. Keep records of customer interactions and transactions including inquiries, comments, and complaints. Respond promptly to customer's inquiries. Obtain and evaluate all relevant information to handle product and service inquiries. Enter detailed notes obtained by phone calls and emails into ERP system. Input service requests with required billing and service information. Reassure information is accurate and comprehensive. Provide information on existing customer requests by phone, email, and web portals. Communicate and coordinate with internal departments (service, sales, distribution) Requirements Highschool Diploma or GED required Knowledge of customer service principles and practices; previous industry experience a plus Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus Ability to type (40+ WPM a plus) Knowledge of administrative procedures Numeric, oral and written language applications Must be able to meet company's employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer. JF Petroleum offers: Competitive pay 401(k) with company match Paid time off Paid holidays Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability Life insurance-company provided Bonus program eligibility Paid training for field personnel Uniforms provided for field personnel *JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual
    $28k-35k yearly est. 11d ago
  • Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts

    Oak View Group 3.9company rating

    Call center agent job in Greensboro, NC

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons, thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation's top-selling one-week Broadway series with over 15,000 Season Seat Members. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $16 hourly Auto-Apply 60d+ ago
  • Medical information - Customer Service Rep

    Mindlance 4.6company rating

    Call center agent job in Morrisville, NC

    Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************* Its a simple route driver job and company will be providing the car. Duration: 2 weeks Job description: Provides medical and technical information with high quality customer service. Documents interactions according to company and client guidelines. Identifies and records adverse events and product complaints. Processes fulfillment (e.g., mail, fax, e-mail) and administrative responsibilities as needed. • Provides medical and technical information with high quality customer service. Documents interactions according to company and client guidelines. Identifies and records adverse events and product complaints. • Works closely with internal and external client contacts (up to and including members of client management) to resolve complex customer and HCP issues. • Maintains knowledge of policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements. • Other duties as assigned. Education and Experience: • High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 4 years' relevant medical experience in a health care or pharmaceutical industry with responsibilities involving counseling or providing medical information) • Or Bachelor's degree preferred or equivalent and relevant formal academic / vocational qualifications. Shifts can be from 8 am - 4 pm or 12 pm to 8 pm • In some cases a second language may be required. Knowledge, Skills and Abilities: • Excellent organizational skills • Strong attention to detail • Ability to handle multiple tasks • Effective verbal and written communication skills • Excellent problem solving skills • Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required • Excellent computer and keyboarding skills • Time management skills • Excellent interpersonal skills • Ability to work in a team environment and/or independently as needed • Demonstrated confidence and initiative • Proven flexibility and ability to adapt quickly to shifting priorities and workload Working Conditions and Environment: • Work is performed in an office environment with exposure to electrical office equipment. • Constant interaction with clients/associates required. • Constant attention to detail-visual, mental. • Constant multi-tasking. • Daily exposure to high pressure, intense concentration needed. • Rotating shifts may be required. • Occasional driving to site locations with occasional travel. • Long varied work hours required occasionally. Physical Requirements: • Frequently stationary for 4-6 hours per day. • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. • Occasional mobility required. • Occasional crouching, stooping, bending and twisting of upper body and neck. • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 7-11 kgs. • Ability to access and use a variety of computer software developed both in-house and off-the-shelf. • Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. • May interact with others, relating and gathering sensitive information. Interaction includes diverse groups. Qualifications Shifts can be from 8 am - 4 pm or 12 pm to 8 pm • In some cases a second language may be required. Physical Requirements: • Frequently stationary for 4-6 hours per day. • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists. • Occasional mobility required. • Occasional crouching, stooping, bending and twisting of upper body and neck. • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs. or 7-11 kgs. • Ability to access and use a variety of computer software developed both in-house and off-the-shelf. • Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences. • May interact with others, relating and gathering sensitive information. Interaction includes diverse groups. Additional Information All your information will be kept confidential according to EEO guidelines.
    $29k-37k yearly est. 4h ago
  • Customer Service Representative / Inside Sales

    Fastsigns 4.1company rating

    Call center agent job in High Point, NC

    Replies within 24 hours Benefits: 401(k) Company parties Free food & snacks Paid time off Customer Service Representative / Inside Sales FASTSIGNS of High Point, NC has been serving the Triad area for over 25 years. Our mission is to provide each customer with the highest possible level of customer service while solving their visual communications challenges and developing new ideas using quality graphics. Do you have a visual communications challenge, but don't know where to start? FASTSIGNS of High Point, NC is more than ready to help. Our strategists, graphics experts and problem solvers will work with you to find the right mix of visual solutions so you can tell your story the way you want it to be told. At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and sometimes at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. Here's a quick video to see what an Inside Sales Representative with FASTSIGNS is all about! ************************************************ Responsibilities Work with current and prospective customers, and be the first point of contact for walk-in, e-mail and telephone customers Provide exemplary customer service and build long-lasting relationships by embracing our core principles of being Quick, Clear, and Kind. Responding promptly to customer inquiries, communicating clearly to ensure understanding, and treating every interaction with kindness to create a positive customer experience. Give signage and design recommendations, prepare estimates, communicate with customers on order status and project completion Execute a variety of marketing functions, and maintain an attractive retail environment Help as needed with reports, required paperwork, and shipping Enjoy being involved in daily team meetings, and be intimately involved in the success of the FASTSIGNS Center Typical Physical Demands Ability to work under pressure and tight deadlines Ability to stand for long periods of time. Ability to lift 25 or more pounds. Present and maintain a good driving record. Flexibility to lean over a waist-high table and use back and forth hand motion to apply vinyl letters and graphics to a substrate when needed. Qualifications Outgoing, responsive, eager to learn and with a desire to succeed Great verbal and written communication skills Strong organizational and time management skills Experience in resolving customer satisfaction issues Proficient with computer and internet skills, including Microsoft Office Basic Math Skills 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Benefits Competitive Base Salary + Commissions + Bonuses Paid Vacation and Holidays Formal Ongoing Training Outside Sales Certification Program Dental and Vision Program available 401K benefits Creative work environment Team Culture Monday-Friday 8AM-5PM Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Discover your next career! Make Your Statement with us! Apply today! Get inspired by this video ************************************************ FASTSIGNS of High Point is an Equal Opportunity Employer. Compensation: $19.00 - $19.00 per hour At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
    $19-19 hourly Auto-Apply 60d+ ago
  • Call Center Representatives Needed

    Frank Myers Auto Maxx

    Call center agent job in Winston-Salem, NC

    Job Description Frank Myers Auto Maxx is looking to interview as many as 24 smiling, happy, fun and POSITIVE people to handle in/outbound calls and appointment setting for customers. If you have the 'gift of gab' and are comfortable handling scripted calls, please apply. Automotive knowledge is helpful, but is not a requirement. Immediate training and ongoing support are provided.You will join a small team in a highly collaborative and upbeat department. Responsibilities Include The Following: Outbound lead follow-up: Internet inquiries, Unsold traffic, lease renewals,etc. Answer ALL incoming phone calls according to a proven, pre-set script, and schedule sales appointments Confirm appointments and re-schedule missed appointments Purify and update customer changes in database. Contact current customer base on current marketing incentives. Making popcorn, coffee (opening shift) Cleaning coffee bar and popcorn maker (closing shift) Job Requirements Confident and professional phone manners Strong computer and Internet skills Call Center, collections, inside sales experience is a plus Strong record of positive Customer Satisfaction results Submit to and successfully complete pre-employment drug test This is a full time position Competitive Pay + bonus + paid training and more! We are conducting interviews NOW Monday-Friday from 10am until 6pm. Please send resume in advance to speed up the process. Our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. If this sounds appealing to you, please respond with your professional resume. Thank you for your interest in Frank Myers Auto Maxx. We are an equal opportunity employer and drug free workplace. Powered by JazzHR MzSkDbJsrW
    $25k-33k yearly est. 21d ago
  • Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts

    Ovg

    Call center agent job in Greensboro, NC

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Steven Tanger Center for the Performing Arts is a state-of-the-art facility with a seating capacity of approximately 3,000. The venue is located in downtown Greensboro at 300 N. Elm Street. A $94M, state-of-the-art facility that has transformed downtown Greensboro NC, the Steven Tanger Center for the Performing Arts venue is home to touring Broadway productions, concerts, Greensboro Symphony Orchestra performances, comedy shows and all types of family entertainment. The Tanger Center is celebrating its 5-year Anniversary and has hosted hundreds of thousands of patrons, thousands of events and performances. Presented with partners Nederlander and Professional Facilities Management (PFM), the First Bank Broadway Series is one of the nation's top-selling one-week Broadway series with over 15,000 Season Seat Members. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law. We can recommend jobs specifically for you! Click here to get started.
    $16 hourly Auto-Apply 36d ago
  • Call Center Specialist| Part-Time | Steven Tanger Center for the Performing Arts

    Part-Time Jobs| Orlando City Soccer In Orlando, Florida

    Call center agent job in Greensboro, NC

    Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a Call Center Specialist for the call center, you will be working directly with the customer via phone and email to answer general inquiries, address concerns, and assist with requests and services. This position uses the Ticketmaster system (Archtics and Host) and focuses heavily on CRM. Having an upbeat personality, a positive attitude, and professionalism are traits that will ensure success. This role will pay an hourly rate of $16.00. For Part-Time roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Answering inbound calls and responding to emails regarding customer inquiries promptly and professionally. Predominantly assisting Season Subscribers with exchanges and add-ons. Providing accurate information about products, services, and policies. Troubleshooting and resolving customer issues efficiently and effectively. Handling customer complaints, escalating complex issues to supervisors when necessary. Maintaining detailed and accurate records of customer interactions and transactions. Following up with customers to ensure their issues are resolved to their satisfaction. Continuously updating knowledge of company products, services, and processes. Collaborating with team members to improve overall customer service. Operating and managing a multiline phone console, routing, and screening calls. Providing exceptional customer service to clients. Perform other duties and responsibilities as assigned. Qualifications Knowledge of Ticketmaster Host and Archtics, preferred. 6 months to 1 year of experience in customer service related position, preferred. Must be able to function in a fast paced, high-pressure environment. Must have a high level of basic computer and email skills. Ability to interact with a diverse group of guests in a friendly and positive manner. Must be able to work a flexible schedule, including evenings, weekends, and holidays. Possess strong interpersonal and communication skills. Ability to work both independently and as part of a team. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
    $16 hourly Auto-Apply 36d ago
  • Customer Service Representative (Full Time)

    Liberty Medical Specialties 4.1company rating

    Call center agent job in Durham, NC

    Job DescriptionSalary: Liberty Medical Specialties, Inc. - a leading provider of home medical equipment, supplies and services - is looking for a full time Customer Service Representative in Durham, NC! The position of Customer Service Representative (CSR) performs the initial intake of patient referrals and customers, processes insurance benefits verification and provides basic equipment demonstration. The CSR is also responsible for preparing and managing paperwork and other documentation required for effective billing and collections. Duties of the CSR position include, but are not limited to, the following: Order taking and basic customer service functions, including collections of patient demographic, medical and therapy information, as well as insurance financial information and documentation. Process retail sales transactions and maintain retail inventory when applicable. Coordinate with warehouse/distribution to ensure proper delivery, set-up/pick-up of equipment and/or supplies Coordinate (via telephone or in person) with customers and referral sources concerning updates and/or changes, as well as received orders for changes or discontinuance of services. Participate in weekly on-call rotation ( not effective immediately: only after successful completion of training requirements). MUST HAVES: Basic knowledge/familiarity with medical terminology and diagnostic codes. Recent experience with insurance verification, healthcare benefits assessment and paperwork/documentation for billing Medicare, Medicaid and private insurances Good organizational skills Effective communication skills Dependable attendance High School Diploma Must pass drug test DESIRED QUALIFICATIONS (will be given preference): At least some college education At least 6 months of recent, related experience. FULL TIME POSITION - benefits (medical, dental, vision, life insurance, PTO, Holiday pay, 401(k) & more) COMPENSATION - Hourly wage APPLY ONLINE TODAY! Simply Click "Apply" at the top of this page. No phone calls please. Liberty Medical Specialties is a family-owned company that opened in October of 1993 with one location. Today, the company services patients throughout the Carolinas and beyond with branches across the state. We are dedicated to providing quality care to our patients; from our family to yours. We comply with the Equal Employment Opportunity Commission and are dedicated to a fair hiring process. We do not make hiring decisions based on race, color, religion, sex ( including pregnancy), national origin, age, disability or genetic information.
    $25k-33k yearly est. 25d ago
  • Customer Service Agents

    Federicozanier

    Call center agent job in Apex, NC

    Job Brief: Are you looking for a part-time seasonal position that offers flexibility? Would you love to interact and meet people from all over the world Do you enjoy working in a fast-paced environment alongside amazing coworkers? Then this is the job for YOU! Responsibilities: Pier Agents review, input, and verify validity of all travel document proof of citizenship presented by guests for boarding & check-in to ensure compliance with U.S. and International Law. • Pier Agents guide & monitor the flow of guests throughout the terminal exits/entries, including - secure areas, transportation, walkways, Check-in areas, gangways, elevators /escalators. • Pier Agents may assist guests requiring wheelchair assistance throughout the terminal during embark & debark. • Pier Agents assist with set up of pier and/or breakdown at beginning & end of the day as needed. Skills Required: Able to work in and around large groups of people • Basic mathematical skills to accurately handle cash payments from guests/ability to process credit cards • Passion for customer service excellence • Ability to interact and work at all levels as a team member with integrity • Manual dexterity required for reaching for documents operating the cruise line provided laptops check in system
    $22k-28k yearly est. 60d+ ago
  • Customer Service Representative, Tier 1

    LCI Brand 4.8company rating

    Call center agent job in Durham, NC

    ABOUT LCI The mission of LCI is to provide meaningful employment for the blind and visually impaired. We accomplish this in four ways: EMPLOY: We are one of the largest employers of people who are blind, creating meaningful careers and lasting skills that transform their lives. BUILD: We create over 2,000 products and distribute thousands more through manufacturing, retail, nationwide distribution, and e-commerce channels. SERVE: Many of our products are sold directly to the federal government. We were pioneers of “base supply centers,” stores on military bases that employ the blind and visually impaired and provide mission-critical supplies to our nation's military. SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for research into blindness and treatment for the visually impaired. ABOUT THIS ROLE Perform daily customer service functions. LOCATION AND SCHEDULE Monday-Friday 7:30 AM - 4 PM KEY RESPONSIBILITIES Provide excellent customer service to customers and partners. Assist department in meeting customer service goals and service level agreements. Processing incoming orders for the department. Track and issue credits for customer returns. Answer and manage incoming emails and calls while being able to respond to customer requests and/or complaints in a professional manner. Maintain accurate records of customer interactions and service. Utilize reference materials to assist and resolve any inquiries. Assist the team with projects. Maintain the strictest confidentiality and privacy of customer and agency information. All other duties as assigned by Manager or Supervisor. QUALIFICATIONS High School graduate with additional training in customer service or one-year equivalent work experience. Two years of experience in customer service, customer support, or a related field. Must be proficient with Windows 10 and the Chrome browser and have basic computer skills. Able to multitask and use multiple computer programs at the same time. Excellent interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management, verbally and in writing. Demonstrated proficiency with Microsoft Office skills, especially Excel. Customer-focused with the ability to actively listen, utilize critical thinking, problem-solving and reading comprehension skills to effectively resolve issues. Strong time management and prioritization skills. If applicable, demonstrated proficiency in use of Assistive Technology required with either JAWS and/or Zoom Text for visual adaptation. Why LCI? Purpose-driven company driven by principles, not profit Reach your highest potential: upward mobility, rewarded through hard work Competitive salary and compensation Basic Life Insurance at no cost to the employee 401(k) with match and Surplus-Sharing Plans Health, Dental, and Vision Insurance Ten paid holidays annually Paid Time Off (PTO) On-site Health and Wellness program Employee Assistance Program (EAP) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) #CustomerService #AbilityOne #BVI
    $27k-35k yearly est. 60d+ ago
  • Call Center Patient Coordinator

    Mindpath Care Centers

    Call center agent job in Durham, NC

    * Provides coordinated scheduling to patients by handling internal, external, and provider-patient referrals and matching them with the appropriate care professional. Essential Functions: Answers patient calls in the call center. Accurately enters patient demographics, asks qualifying questions and preferences, logs detailed notes in the system, and differentiates the specific value proposition that MindPath Care Centers offers that matches what the patient is seeking. May refer the patient to an external source(s) that could potentially assist if MindPath can not offer the service being sought. Patient-centered approach always Provides superior, consistent, and empathetic patient care via phone to assist them in their healthcare journey The customer service goal is to answer all calls and at least 80% of calls within 20 seconds Collects patient insurance information. Enters information accurately Upholds high standards, guidelines, policies, and procedures, especially when interacting with patients and their families Respects patient dignity and confidentiality; displays compassion and empathy in all interactions Abides by patient privacy laws and company policies in protecting patient information Acquires and maintains knowledge and understanding to achieve company goals Is at a desk and signed on and ready to begin when shift time starts. Strong and timely attendance is imperative. Ability to sit and type at least 35 wpm. Must have strong computer skills and be comfortable navigating different windows. Systems used include Salesforce, Advanced MD, Mend (telehealth), and PETAL Train for consistency within the team and other departments within the call center Handles inbound patient and provider calls. The coordinator may be cross-trained to support outbound patient scheduling functions and provider referral paperwork. Maintains accurate and complete documentation of all inquiries to continuously improve the patient service process. · Strives for single call resolution - help the patient no matter what the question · Manages patient database with correct spelling and thorough information of all relevant patient information Essential Skills/Qualifications: Required: · Basic computer skills and phone knowledge. Excellent phone skills with patients, and the ability to articulate value propositions, co-pays, and deductibles in an understandable manner to the patient. · At least 2 years prior experience working in a customer service environment on the phone preferably a call center or medical office. · Displays the ability to communicate with others effectively, listen closely, and convey points clearly · History of punctuality and good attendance. THIS IS A MUST. · Strong closing techniques with a patient-centered approach and phone skills. Proven ability to perform in an unpredictable, fast-paced environment. · Strong planning skills and ability to establish processes where none exists. Organized. · Excellent communication skills. · Independent worker and self-starter. · Fun, collaborative, and compassionate personality. · Shows the ability to calm frustrated patients quickly and make decisions based upon anticipated outcomes Preferred: · Current knowledge of medical laws, rules, and policies, such as Medicare, health insurance, and HIPAA a plus, but not required. · Prior experience working in a customer service role in a clinic, medical office or hospital, a plus. Education Requirements: • High School Education or Equivalent Required Benefits: Medical, Dental, Vision, Short Term Disability, Long Term Disability Flex Spending Accounts Dependent Care Accounts Health Savings Account 401k Match Paid Time Off MindPath is not only committed to putting mental health first, we are also committed to putting our employee's health and safety first. We have implemented CDC recommended cleaning procedures, social distancing practices, mandato
    $30k-43k yearly est. Auto-Apply 60d+ ago
  • Delivery Representative

    Amerigas Propane 4.1company rating

    Call center agent job in High Point, NC

    When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation's premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States. Applications for this position will be accepted until 01/30/2026. Posting Your New Career, Delivered! Hot Job, Cool Benefits! AmeriGas, the nation's largest propane distributor, has immediate openings for safety-minded, customer-focused Delivery Representatives at a location near you! Are you looking for an exciting career with a nationally known company and industry leader? AmeriGas Propane, the largest distributor of propane in the United States, is searching for an energetic and customer service-oriented person to join us as a Delivery Representative. Responsibilities As a local Delivery Representative, you will play a vital role in delivering propane to our customers while ensuring the highest standards of safety and customer service. Duties include, but are not limited to: Safely operate a propane delivery truck along provided delivery routes Filling residential and/or commercial bulk tanks with propane Delivering propane cylinders to commercial/industrial customers Perform all daily functions in a safe manner by adhering to all federal and state codes and regulations in addition to all AmeriGas Safety and Operations Policies and Procedures Consistent use of required Personal Protective Equipment Depending on fluctuating needs, work 8 to 12-hour shifts What's In It for You? Home every day 17 PTO days plus 7 paid holidays $5,000 sign-on bonus Ongoing safety incentives Career advancement opportunities and annual performance reviews Uniforms provided Employee referral program Year-round medical coverage available as well as: 401k with company match, propane discount year-round, paid holidays and paid vacation Requirements All Delivery Representatives should have a valid class A or B CDL with hazmat and tanker endorsements Acceptable driving record Satisfactory completion of a DOT physical, drug test and background check Willingness to work outdoors in all weather conditions Ability to lift up to 70 lbs AmeriGas Propane, Inc. is an Equal Opportunity Employer. The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices. AmeriGas is a Drug Free Workplace. Candidates must be willing to submit to a pre-employment drug screen and a criminal background check. Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with AmeriGas policies. As a federal contractor that engages in safety-sensitive work, AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis. The pay for this position ranges from $27.45 to $28.45 per hour, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include eligibility to earn a performance-based bonus or commissions on completed sales depending on position. This is the Company's good faith and reasonable estimate of the range of compensation for this position as of the time of posting. The Company offers a wide array of comprehensive benefit programs and services including medical, dental, vision, flexible spending and health savings accounts to our benefits-eligible employees. Additional benefits include retirement savings plans like 401(k) and paid days off such as parental leave, military leave, vacation/paid time off, sick leave in compliance with state law, as applicable, paid holidays, and disability coverage. Some benefits offerings are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
    $27.5-28.5 hourly 3d ago

Learn more about call center agent jobs

How much does a call center agent earn in Burlington, NC?

The average call center agent in Burlington, NC earns between $22,000 and $43,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Burlington, NC

$31,000
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