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Alorica 4.1
Call center agent job in Fort Myers, FL
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.
Job Description
Your mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.
Qualifications
Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
Maintains and updates customer information as necessary
Calmly attempts to resolve and de-escalate any issues
Escalates calls to supervisor when necessary and appropriate
Responds to requests for assistance and/or possible processing of credit card authorizations
Tracks call-related information for auditing and reporting purposes
Provides feedback reports on call issues related to downtime and/or training issues
Upsells to customers as necessary
JOB REQUIREMENTS
Minimum Education and Experience:
High School Diploma or GED required; college degree preferred
Customer service experience a plus
Phone-related customer service a
major
plus
Familiarity with Microsoft Windows, Word, and Excel applications
Bilingual language skills a plus
Knowledge, Skills and Abilities:
Stellar customer service skills - and an overwhelming desire to make lives better, one interaction at a time
Ability to use phone and computer systems
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Conversational, patient and confident, with a positive attitude
WORKING CONDITIONS
Work Environment
A climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-off
Constant usage of phone and computer systems
Physical Demands
Constant sedentary work. You'll typically be sitting for most of the time, so be sure get up and stretch once in a while. Your circulatory system will thank you.
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
TAKE THE NEXT STEP
Let's make lives better. Let's defy the status quo. And let's go beyond thinking outside the box - and decide to obliterate the box instead.You ready? Let's do this.
Equal Opportunity Employer - Veterans/Disabled
Additional Information
WHY JOIN ALORICA?
Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of
Making Lives Better with Alorica
, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better… one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
Paid training
Flexible training schedules
Medical and dental benefits
Paid time off
Paid holiday and sick time
Retirement planning options (401(k))
Employee discounts through client programs
Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at
our
best.
So what do you say? Ready to take the next step?
$22k-27k yearly est. 60d+ ago
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Customer Service Agent
Sixt Usa 4.3
Call center agent job in Fort Myers, FL
Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and an hourly pay of
$19.
YOUR ROLE AT SIXT
You welcome all customers upon arrival and gather feedback to improve their future rental experience
You ensure customers take all personal belongings, discreetly check vehicles for damage, and direct any issues to the appropriate channels
You advise customers on rental charges and provide an accurate receipt, ensuring a clear and customer-focused process
You identify and tag vehicles for maintenance or grounding and ensure they are moved to the correct location
You work in various weather conditions and are willing to take on additional tasks to support business needs
YOUR SKILLS MATTER
Education & Experience
You have a high school diploma or GED and at least 1 year of customer service experience
Licenses & Authorization
You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Computer Skills
You possess basic computer navigation skills and are familiar with Microsoft Office applications
Work Hours & Travel
You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane
Uniform & Language
You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Comprehensive Benefits
Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future
Paid Time Off & Holidays
Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Bonus Plan
Take advantage of a bonus plan based on performance
Employee Assistance Program
Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals
Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks
Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
$19 hourly 1d ago
Call Center Financial Representative
Suncoast Schools Federal Credit Union 4.2
Call center agent job in Fort Myers, FL
Compensation: $20.00 hourly Position Type: Full Time Training Schedule: Monday through Friday 8:00 AM - 5:00 PM Member Care Center Hours of Operation: Monday through Friday 7:00 AM - 8:00 PM & Saturday 8:00 AM - 1:00 PM various shifts are available within the hours of operation
* Hybrid option available after 3-6 months of satisfactory performance*
The CallCenter Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members. This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks.
Responsibilities
* Handle a high volume of inbound telephone inquiries
* Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts
* Inform members and prospective members about products and services offered by Suncoast Credit Union
* Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner
* Determine membership eligibility
* Research and resolve member concerns
* Perform account maintenance, data entry, and account corrections
* Maintain an awareness of calls waiting
* Implement phone center and member service requirements established by management
* Attend educational events to increase professional knowledge
* Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program
* Complete FACT Act Red Flag training
Qualifications
* High school diploma or equivalent
* Bilingual preferred
* Previous experience with a financial institution, callcenter, or customer service role preferred
* Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
* Accurate, detail-oriented, and organized with task management
* Ability to analyze and resolve difficult and complex problems
* Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
* Ability to communicate information requiring explanation or interpretation
* Ability to work independently and in a team-oriented environment
* Ability to manage fluctuating shifts with early morning or evening hours
Skills
* AI & Machine Learning
* Customer Service
* Data Science
Benefits
* Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at ****************************************
Responsibilities
* Handle a high volume of inbound telephone inquiries
* Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts
* Inform members and prospective members about products and services offered by Suncoast Credit Union
* Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner
* Determine membership eligibility
* Research and resolve member concerns
* Perform account maintenance, data entry, and account corrections
* Maintain an awareness of calls waiting
* Implement phone center and member service requirements established by management
* Attend educational events to increase professional knowledge
* Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program
* Complete FACT Act Red Flag training
Qualifications
* High school diploma or equivalent
* Bilingual preferred
* Previous experience with a financial institution, callcenter, or customer service role preferred
* Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
* Accurate, detail-oriented, and organized with task management
* Ability to analyze and resolve difficult and complex problems
* Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
* Ability to communicate information requiring explanation or interpretation
* Ability to work independently and in a team-oriented environment
* Ability to manage fluctuating shifts with early morning or evening hours
Skills
* AI & Machine Learning
* Customer Service
* Data Science
Benefits
* Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
* Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
* Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
* Community Involvement: Paid Volunteer Hours
* Growth: Degree Assistance up to $5,000 per year
For more information, including additional benefits, please visit our benefits website at ************************************************
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at ****************************************
$20 hourly Auto-Apply 13d ago
Call Center Agent
Telespecialists LLC
Call center agent job in Fort Myers, FL
CallCenterAgent / Navigator
at the Fort Myers office. Night shift: 6:30 PM to 7:00 AM.
About Us:
TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.
Join a team where your passion meets our purpose. If you're inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that's reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.
Tele Specialists Offers:
A great culture with a team environment
A fun, diverse work environment
A rapidly growing company with career advancement opportunities
Medical, Dental and Vision benefits
401k match
Paid Vacation
Leadership Training Classes
Mentorship Program
Tuition Reimbursement
About the Role:
The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.
Duties/Responsibilities:
Coordinates and manages teleneurologists' schedules for rounding and teleneurology
Serve as an essential link between patients and teleneurology team
Receive and triage calls from client hospitals.
Promote collaboration to both internal and external healthcare team members.
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to interact with internal and external customers
Flexible and adaptable with learning and understanding technology
Strong written, oral and interpersonal communication skills
Highly self-motivated, directed and proactive
Ability to effectively prioritize and execute tasks in a high-pressure environment
Able to communicate effectively within department and with members of interdisciplinary teams
Education and Experience:
High School Diploma required
1-year in a callcenter preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
$23k-33k yearly est. Auto-Apply 35d ago
Dispatcher/Customer Service Representative / Full Time
Garage Door Partners 3.6
Call center agent job in Naples, FL
This is an excellent opportunity to join a team of committed professionals in the home services industry. In this role, you will have the ability to impact our company by helping customers book service appointments. Your skills and love for helping people solve problems is key to being a great fit for this role. We are a fast-paced organization, set to thrive and grow in an exciting and stable business sector. You will help us by representing our brand as the first touch with our company.
We are committed to delivering stellar service to our customers. Our company is driven by excellence in performance, clear communication, investing in our team, and growing our brand. The right fit for us is someone who understands that customer service is a key part of how we reach goals. Our Customer Service Representatives are a critical roles within our callcenter team.
Responsibilities
Convert incoming customer calls into booked service appointments.
Deliver scripts with an authentic cadence.
Be clear, compelling and personable in all communication with customers.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Resolve customer complaints quickly - involving CallCenter Manager as needed.
Maintain customer database with accurate information.
Support for Lead Dispatcher
Assist in relaying accurate information to technicians, ensuring proficient, quality customer experiences.
Assist in updating customers throughout the day on the technician's progress.
Requirements
Develop a proven track record in customer service.
Good typist and proficient with phone systems.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Service Titan experience is a plus.
Personality that blends well with a fast-paced, goal-driven environment.
Loves to win as a team.
Support for Lead Dispatcher
Strong verbal and written communications.
Ability to build trust, diffuse conflict and hold others accountable.
Personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
FULL TIME, IN OFFICE POSITION:
This is a full-time 5 days a week position that does require a weekend day / Schedule options can be flexible for candidate(s) who meet the skill sets required
Sample Schedule 1 ( 9:00-5:30pm Sunday-Thursday )
Sample Schedule 2 ( 8:00-4:30pm Tuesday - Saturday )
Sample Schedule 3 ( 10:30am-7:00pm Monday - Friday ) Alternating 1 weekend day every 3 weeks
TRAINING: Two (2) weeks Paid Training, M-F 8:30am-4:30pm w/ 30 min break
PAY: Up to $30/hr.
Join our winning team!
$30 hourly 60d+ ago
Customer Service Representative
Fastsigns 4.1
Call center agent job in Fort Myers, FL
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 - $22.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$16-22 hourly Auto-Apply 60d+ ago
Tier 1 - Customer Experience Representative
Edist
Call center agent job in Bonita Springs, FL
Starting Salary:
$46,550
Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST)
eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement.
Overview of Responsibilities:
Respond to inbound customer inquiries.
Provide navigation and usage support for Dictation.Cloud.
Perform initial troubleshooting using SOPs.
Document interactions accurately in HubSpot.
Maintain service levels and quality standards. Participate in paid on-call rotation.
Core Competencies:
Customer Focus
Technical Aptitude
Communication
Problem Solving
Attention to Detail
Time Management
Adaptability
Teamwork
Qualifications: Drive to learn about technology and grow your knowledge.
Strong communication and customer-service skills.
Ability to troubleshoot basic technical issues.
Familiarity with Windows and Microsoft Office.
Ability to work full-time in office.
Ability to assess Clients' support needs as they arise and provide solutions or direct to the proper channels.
Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction.
Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.).
Ability to thrive on change and a sense of urgency to get things done.
High energy with the ability to multitask and prioritize efficiently.
Desire to learn our solutions, help others, and rapidly advance.
Have excellent time management skills and can make decisions quickly.
Maintain composure and Client focus while resolving issues.
Superb ability to focus on detail as well as the overall view.
Optional Qualifications:
English/Spanish bilingual (preferred).
Bachelor's Degree in computer science or similar industry experience.
Comp TIA or equivalent experience
Experience in HubSpot
Healthcare IT experience is desirable
Knowledge of Dragon Voice Recognition Software.
Knowledge of Philips Dictation software and hardware products.
Knowledge of Dictation & Transcription Hardware or Software.
Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or mac OS.
Sales or hospitality experience.
Work in Medical EHR or similar experience in vertical-specific software platforms.
JOB CODE: 1000144
$46.6k yearly 60d+ ago
Italian Content Moderator or Customer Support Agent
Velenosi&Meredith
Call center agent job in Naples, FL
Job Opportunity: Italian-Speaking Customer Support and Content Moderation Roles Portugal (Office) or Greece (Full Remote)
Full Remote anywhere in Greece
Contract Type: Permanent
Are you a native or fluent Italian speaker (C1-C2) with good English skills (B1 or higher)? Ready to boost your career while living in beautiful Southern Europe? We are hiring Italian-speaking talents for customer support and content moderation roles, offering full relocation support and permanent contracts.
About the Role
Work for a top international company and choose your path:
Assist customers via phone, email, and chat with professionalism and empathy
Monitor and moderate content across online platforms, ensuring compliance with guidelines
Requirements
Italian (C1-C2 level) and English (B1+ minimum)
EU citizenship or valid working visa
Strong communication and problem-solving skills
Customer-oriented attitude
Previous experience is a plus but not required
What We Offer
Full-time permanent contract
Competitive salary and performance bonuses
Full relocation support (flight + accommodation assistance)
Paid training and continuous career development
International and dynamic work environment
Ready to start your adventure in Portugal or Greece?
Apply now: ****************************
WhatsApp: +39 ************
If you speak other languages too, let us know more roles are available!
$28k-40k yearly est. Easy Apply 60d+ ago
Sales Department Appointment Setter & Customer Service Agent
Sam Galloway Ford-Lincoln
Call center agent job in Fort Myers, FL
Sam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members.
We are in need of two to three appointment setters/customer service agents.
Responsibilities may include, but are not limited to:
- Calling customers to set sales appointments
- Answering emails in a timely manner
- Following up on customer inquiries
- Answering incoming sales phone calls
- Working with the BDC manager
- Communication with the sales team Ideal Candidates: - Team Player- Phone etiquette experience - Customer service background
- Great communicator
Sam Galloway offers competitive pay and a generous employee benefits program.
Benefits include:
PTO
Health Insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Optional Additional Life Insurance
STD Insurance
LTD Insurance
Accidental Insurance
Critical Illness Insurance
$21k-27k yearly est. Auto-Apply 60d+ ago
Customer Service Representative (CSR)
Imold Cleaning and Restoration
Call center agent job in Fort Myers, FL
Benefits:
401(k)
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Opportunity for advancement
Paid time off
Training & development
Benefits/Perks
Fast growing company with opportunities for advancement
Dedicated investments in learning, training, and development
Above market compensation, plus performance and commission pay
Leadership, coaching and development opportunities
Other benefits include (401k, Health, Dental, Vision, Paid Time Off)
We are looking for an experienced Customer Service Representative (CSR) in Fort Myers to join our fast growing team! You will be making an impact each day by helping our team of professionals serve our communities better and our Company grow so we can support even more of our neighbors.
You are someone that has a keen interest and meaningful experience in customer service, call taking, understanding customer needs, problem solving, appointment scheduling, and logistics. You have a genuine concern and ability to show empathy for all of our customers. When they may be having one of their worst days, you are at your best.
You are computer savvy and have experience with CRM systems and Work Management platforms. You thrive in a fast paced environment and are open to learning every day. Your experience in the fields of cleaning, restoration, construction, and broadly home services are all a plus. You are an individual that is outgoing, presentable, and has outstanding communication skills.
You hold yourself to a high standard and care deeply about the quality of your work and its impact on customers and your team. You are a leader and coach to others and know you are only as successful as those you bring along with you.
Your Core Responsibilities:
Serve as a brand ambassador as you may be iMold's first impression to our potential customers
Answering incoming customer calls (New Leads, Customer Follow-Ups, etc.)
Customer in-take, documentation of new leads into our CRM system
Scheduling Estimator (Salesperson) routes, optimizing for geography and customer needs
Educating customers on our services, i.e., mold, water damage, rebuild restoration processes
Manage customer expectations about timelines, costs, and potential outcomes of remediation projects
Handle any customer issues, working closely with the operations team to resolve problems quickly
Performing lead follow-ups, elevating to other team members as appropriate
Confirming appointments and making adjustments to schedules as needed
Your soft skills:
Excellent communication skills (We are a "communication company" that specializing in restoration!)
Ability to manage others, provide coaching and develop others
Ability to multi-task, in a complex and sometimes quickly changing environment
Your Qualifications:
3-5 years of experience in a Customer Service Representative (CSR) role
Overall interest in serving your communities and being a hero to your neighbors
General familiarity with the cleaning, restoration, and/or construction industries
Willingness to undergo background check, drug test, and motor vehicle record pull
Valid driver's license and clean driving record
High school diploma/GED
Compensation: $600.00 - $800.00 per week
Welcome! iMold Cleaning and Restoration is Southwest Florida's Top Rated (900+ 5-Star Google Reviews) full service restoration company specializing in water damage, mold removal, rebuild, and specialty services. Our team has been serving SWFL for almost 30 years with the highest level of quality and customer service. We offer free estimates and 24/7 emergency services.
As a growing company we are always looking to recruit the region's top talent. You will be making an impact each day by responding to our customer needs. You are someone that has a keen interest and meaningful experience in fields of cleaning, restoration, and/or construction. You are an individual that is outgoing, neat, presentable, and with outstanding communication skills. You are able to commit to long hours of work when necessary to reach goals, including overtime to support emergency services on occasion. You hold yourself to a high standard and care deeply about the quality of your work and its impact on customers and your team. You are a leader and coach to others and know you are only as successful as those you bring along with you.
$600-800 weekly Auto-Apply 60d+ ago
Call Center Operator
St. Matthews House 4.1
Call center agent job in Naples, FL
OUR CORE PURPOSE:
As an expression of God's love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.
ABOUT THIS ROLE:
The CallCenter Operator will be accountable to create an environment of appreciation and professionalism for all donors who contact St. Matthew's House. They should be able to multitask, answer incoming calls and effectively handle all customer service issues; while maintaining a positive demeanor during stressful, high volume situations. Must be a performance driven individual who strives to achieve the highest quality of customer service.
Job Duties and Responsibilities:
Assist the organization in meeting and exceeding our standard productivity goals, which can be measured by a 90% or greater weekly NPS score on donor reviews.
Establish a level of trust between St. Matthew's House and its donors by following through on every call received.
Ensure our donors fully understand the mission to which they are donating.
Handle scheduling communications with donors; such as pickup confirmations, cancellations and reschedules.
Properly acknowledging donors after they make a donation in various ways, including telephone calls and/or written correspondence.
Enter data into the SMH T-Drive and maintain logs, activities and other information.
Provide excellent public relations and demonstrate strong communication skills with donors and colleagues.
Maintain positive team, building relationships with fellow employees.
Safety is foremost in all we do; this position must take that into consideration for every decision made.
Perform related work as required.
Requirements
Education: High School diploma or equivalent preferred
Experience: Minimum 1-year experience in customer service strongly preferred
Confidentiality: Works with confidential information
Working Conditions: Mainly office-based, warehouse and surrounding area. Flexible work hours; this position requires some overtime/holidays.
$31k-35k yearly est. 12d ago
Gastroenterologist - Associate - No Hospital Call Required
Florida Digestive Health Specialists LLP
Call center agent job in Venice, FL
Job Description
Description: We are seeking a highly skilled and compassionate **Gastroenterologist** to join our well-established and growing single specialty private practice group of four physicians located in Venice, Florida. The ideal candidate will specialize in the diagnosis, treatment, and management of disorders related to the digestive system, including the esophagus, stomach, intestines, liver, pancreas, and biliary system. The role involves providing both outpatient and inpatient care, performing endoscopic procedures, and collaborating with a multidisciplinary team to deliver high-quality patient care.
Our Culture: Inspire hope. Build your legacy. Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP. With providers and locations across Florida, FDHS is one of the largest single-specialty, physician-owned GI practices in the state. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care.
Compensation/Benefits/Opportunities:
Competitive salary and incentive bonus structure
New physician/associate compensation is negotiable and can start as purely employed, base salary with productivity bonus, or pure productivity
Opportunity for partnership track to multiple income streams (ASC, anesthesia, pathology, infusion, research, imaging)
Opportunity for new physician/associate to attain partnership within 1-2 years.
Earning potential as partner would be 99th percentile
Comprehensive benefits package including health, dental, and vision insurance
Retirement savings plan
Paid time off, including holidays, and CME allowance
Professional liability insurance coverage
Essential Duties:
Diagnose and treat conditions affecting the gastrointestinal tract, liver, and pancreas
Perform endoscopic procedures including colonoscopies, upper endoscopies (EGDs), and other relevant diagnostic and therapeutic procedures
Develop comprehensive care plans, including medical, dietary, and surgical treatment options for patients with gastrointestinal diseases
Collaborate with other specialists and primary care physicians to provide continuity of care
Review and interpret diagnostic tests such as biopsies, imaging studies, and lab results
Educate patients and their families about digestive health, treatment plans, and preventive care
Maintain accurate patient records, documenting care provided, diagnostic findings, and treatments
Stay current with medical advancements and updates in gastroenterology by attending conferences, seminars, and professional development activities
Ensure compliance with all healthcare regulations and best practices
NO HOSPITAL ON CALL REQUIRED
Participate in 1:5 call rotation outside of business hours for clinic patient phone calls
Qualifications:
Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree from an accredited institution
Board certification or eligibility in Gastroenterology
ERCP/EUS preferred, but not required
Valid state medical license and DEA certification
Visa sponsorship available for qualified candidates, including J-1 waivers, H-1B, or O-1 visas
Completion of a fellowship in Gastroenterology
Proficiency in performing and interpreting endoscopic procedures
Strong diagnostic skills with a deep understanding of gastrointestinal anatomy and pathology
Excellent communication and interpersonal skills with the ability to work effectively in a team environment
Commitment to providing high-quality patient care with compassion and empathy
Knowledge of EMR systems and ability to document patient records accurately
Working Location/Conditions:
Fast-paced clinical setting
Practice has one clinic location, and ASC is next door to the office
Practice is 10 minutes from the beach, 30 minutes from Sarasota, 1 hour 15 minutes from Tampa/Fort Myers, 2 hours from Orlando
Please call ************** or email ********************** for more information.
EEO Statement:
It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!
$23k-35k yearly est. Easy Apply 22d ago
Call Center Representative
Rejuvenx
Call center agent job in Port Charlotte, FL
Marketing and Staffing, LLC
Pivotal Health Physical Medicine has merged with South Florida Physical Medicine to create RejuvenX Marketing and Staffing, LLC. These cutting edge are expanding up and down the West Coast and East Coast of Florida. We welcome the opportunity for you to join our rapidly growing team.
Job Description
CallCenter Representative Responsibilities Include:
Managing large amounts of inbound and outbound calls in a timely manner
Following callcenter “scripts” when handling different topics
Identifying patients' needs, clarify information, research every issue and providing solutions
Job brief
We are looking for a CallCenter Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping patient satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage patients by taking the extra mile
Keep records of all conversations in our callcenter database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Qualifications
Requirements
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
$23k-31k yearly est. 60d+ ago
In-Store Sales & Customer Service Reps
Nuview Connections
Call center agent job in Fort Myers, FL
NuView Connections is a premier marketing firm that specializes in in-store direct marketing campaigns for leaders in the consumer entertainment industry.
Our mission is to build connections between our clients and their potential customer base by creating a standard of excellence and providing top notch service while, fostering our teams' growth through a rewarding and progressive environment. The growth of our team members is our highest priority. We are passionate about delivering quality and results. NuView Connections values teamwork within our agency and strives for good partnerships across all platforms.
Job Description
IN-STORE SALES & CUSTOMER SERVICE REPS
We are looking for COMPETITIVE, STRONG & MOTIVATED individuals to take our Company to the next level!
We are NuView Connections, a rapidly growing marketing firm in Fort Myers, FL. Our company develops campaigns to acquire new customers, increase market share, and build public awareness for the brand leader in satellite television. On a daily basis we are inside major retailers educating targeted consumers on the services our clients offer. We are experiencing phenomenal growth as a direct result of our success increasing our clients brand awareness by attracting new customers and exposing their products to new tiers of distribution.
We are interviewing for ENTRY-LEVEL POSITIONS that all have the opportunity for advancement into MANAGEMENT through our Management-Training Program. The perfect candidate must possess enthusiasm, strong work ethic, and willingness to learn. We also value great people skills, ambition, and integrity.
OUR GOAL IS TO PROMOTE AND MAINTAIN A POSITIVE, FUN AND PROFESSIONAL ATMOSPHERE WHILE DEVELOPING THE LEADERSHIP QUALITIES IN OUR MANAGERS
Qualifications
Requirements:
We are searching for self-starters with high energy, motivation, and a strong desire to excel.
Applicants should be great communicators and team members, and should also have a good sense of humor and the drive to succeed! We interview applicants from various backgrounds and our company policy is to train people we like from scratch, so don't count yourself out from this great opportunity!
SEND YOUR RESUME & please include best contact number!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$23k-31k yearly est. 60d+ ago
Customer Service Representative
Lakefield Veterinary Group
Call center agent job in Naples, FL
Client Coordinators are known as our front office liaison. They help facilitate the front office. Client Coordinators are responsible for greeting clients and making them feel welcomed. Client Coordinators must be personable with the clients. Must always smile and maintain an even, friendly demeanor, while on the job. Client Coordinators must escort clients and patients to clean, empty exam, free of persistent, offensive odors. Accurately weigh the pet on the correct scale for the pet. Assist clients to their cars if necessary. Offer water to clients or patients in need. Client Coordinators must keep the reception area clean and organized by dusting, picking up trash and organizing the work area. This position must clean exam rooms between clients and straighten them as needed by sweeping, cleaning the exam table & instruments & restocking rooms. Always keep coffee stocked and available for clients. The Client Coordinators must be in close communication with the assistants/technicians. Client Coordinators are responsible for announcing that the assistants/doctors next exam room has been loaded. This position must also have knowledge of timing with all appointments going on in a given time. Client Coordinators should also have a general knowledge of the flow throughout the entire hospital during the workday. This position works closely with the CSR's as well communicating and assisting them regularly as needed. Client Coordinators must build positive professional relationships with clients and staff members. Client Coordinators should have completed their high school diplomas and must pursue on-the-job training.
WHAT WE'RE LOOKING FOR (Essential Qualifications):
Education:
• High School Diploma or GED required
Professional Licenses/Certifications: None
Experience:
• 1+ years experience in retail sales or customer service preferred
• Experience in a medical facility desired
Knowledge, Skills and Ability:
• Ability to provide effective customer service principles
• Basic knowledge of medical terminology
• Basic proficiency with a variety of computer programs including Microsoft Office Suite
• Basic written, verbal, and active listening communication skills
• Strong customer relations and interpersonal skills
• Exercises tact and diplomacy in dealing with sensitive issues and situations
• Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Strong organizational and time management skills
• Effectively and quickly responds to requests in a proactive manner
• Strong attention to detail and high level of accuracy
PHYSICAL DEMANDS:
While performing the duties of this job, the team member is regularly required to talk and hear.
The team member must frequently use a computer for long periods of time. Specific vision
abilities are required to do this job including close vision. This position requires walking and/or
standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be
exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is
exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with
assistance. Must be able to work flexible hours including evenings and weekends.
SUPERVISORY RESPONSIBILITIES: None
$23k-31k yearly est. Auto-Apply 13d ago
Call Center Agent
Telespecialists LLC
Call center agent job in Fort Myers, FL
Job Description
CallCenterAgent / Navigator
at the Fort Myers office. Night shift: 6:30 PM to 7:00 AM.
About Us:
TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible.
Join a team where your passion meets our purpose. If you're inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that's reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future.
Tele Specialists Offers:
A great culture with a team environment
A fun, diverse work environment
A rapidly growing company with career advancement opportunities
Medical, Dental and Vision benefits
401k match
Paid Vacation
Leadership Training Classes
Mentorship Program
Tuition Reimbursement
About the Role:
The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information.
Duties/Responsibilities:
Coordinates and manages teleneurologists' schedules for rounding and teleneurology
Serve as an essential link between patients and teleneurology team
Receive and triage calls from client hospitals.
Promote collaboration to both internal and external healthcare team members.
Other duties as assigned
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to interact with internal and external customers
Flexible and adaptable with learning and understanding technology
Strong written, oral and interpersonal communication skills
Highly self-motivated, directed and proactive
Ability to effectively prioritize and execute tasks in a high-pressure environment
Able to communicate effectively within department and with members of interdisciplinary teams
Education and Experience:
High School Diploma required
1-year in a callcenter preferred
Physical Requirements:
Prolonged periods of sitting at a desk and working on a computer
Must be able to lift 15 pounds at times
$23k-33k yearly est. 6d ago
Sales Department Appointment Setter & Customer Service Agent
Sam Galloway Ford-Lincoln
Call center agent job in Fort Myers, FL
Job DescriptionSam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members.
We are in need of two to three appointment setters/customer service agents.
Responsibilities may include, but are not limited to:
- Calling customers to set sales appointments
- Answering emails in a timely manner
- Following up on customer inquiries
- Answering incoming sales phone calls
- Working with the BDC manager
- Communication with the sales team
Ideal Candidates:
- Team Player
- Phone etiquette experience
- Customer service background
- Great communicator
Sam Galloway offers competitive pay and a generous employee benefits program.
Benefits include:
PTO
Health Insurance
Dental Insurance
Vision Insurance
Employer Paid Life Insurance
Optional Additional Life Insurance
STD Insurance
LTD Insurance
Accidental Insurance
Critical Illness Insurance
$21k-27k yearly est. 3d ago
Call Center Operator
St. Matthews House Inc. 4.1
Call center agent job in Naples, FL
Job DescriptionDescription:
OUR CORE PURPOSE:
As an expression of God's love in Southwest Florida, we are growing to ensure that no one experiencing hunger, homelessness or addiction is alone or without a pathway for their journey from crisis to contributor. Together with our partners and participants, we cultivate communities where people are progressively seen, accepted, challenged, and supported.
ABOUT THIS ROLE:
The CallCenter Operator will be accountable to create an environment of appreciation and professionalism for all donors who contact St. Matthew's House. They should be able to multitask, answer incoming calls and effectively handle all customer service issues; while maintaining a positive demeanor during stressful, high volume situations. Must be a performance driven individual who strives to achieve the highest quality of customer service.
Job Duties and Responsibilities:
Assist the organization in meeting and exceeding our standard productivity goals, which can be measured by a 90% or greater weekly NPS score on donor reviews.
Establish a level of trust between St. Matthew's House and its donors by following through on every call received.
Ensure our donors fully understand the mission to which they are donating.
Handle scheduling communications with donors; such as pickup confirmations, cancellations and reschedules.
Properly acknowledging donors after they make a donation in various ways, including telephone calls and/or written correspondence.
Enter data into the SMH T-Drive and maintain logs, activities and other information.
Provide excellent public relations and demonstrate strong communication skills with donors and colleagues.
Maintain positive team, building relationships with fellow employees.
Safety is foremost in all we do; this position must take that into consideration for every decision made.
Perform related work as required.
Requirements:
Education: High School diploma or equivalent preferred
Experience: Minimum 1-year experience in customer service strongly preferred
Confidentiality: Works with confidential information
Working Conditions: Mainly office-based, warehouse and surrounding area. Flexible work hours; this position requires some overtime/holidays.
$31k-35k yearly est. 7d ago
Gastroenterologist - Associate - No Hospital Call Required
Florida Digestive Health Specialists LLP
Call center agent job in Venice, FL
Description: We are seeking a highly skilled and compassionate **Gastroenterologist** to join our well-established and growing single specialty private practice group of four physicians located in Venice, Florida. The ideal candidate will specialize in the diagnosis, treatment, and management of disorders related to the digestive system, including the esophagus, stomach, intestines, liver, pancreas, and biliary system. The role involves providing both outpatient and inpatient care, performing endoscopic procedures, and collaborating with a multidisciplinary team to deliver high-quality patient care.
Our Culture: Inspire hope. Build your legacy. Discover a rewarding, fulfilling, well-balanced career at Florida Digestive Health Specialist, LLP. With providers and locations across Florida, FDHS is one of the largest single-specialty, physician-owned GI practices in the state. FDHS was established in 2011 to provide comprehensive, high-quality gastroenterology services and foster advanced research for digestive health problems. With a growing team of nationally acclaimed care centers, providers, and staff, we continue to expand our reach to communities that need our care.
Compensation/Benefits/Opportunities:
Competitive salary and incentive bonus structure
New physician/associate compensation is negotiable and can start as purely employed, base salary with productivity bonus, or pure productivity
Opportunity for partnership track to multiple income streams (ASC, anesthesia, pathology, infusion, research, imaging)
Opportunity for new physician/associate to attain partnership within 1-2 years.
Earning potential as partner would be 99th percentile
Comprehensive benefits package including health, dental, and vision insurance
Retirement savings plan
Paid time off, including holidays, and CME allowance
Professional liability insurance coverage
Essential Duties:
Diagnose and treat conditions affecting the gastrointestinal tract, liver, and pancreas
Perform endoscopic procedures including colonoscopies, upper endoscopies (EGDs), and other relevant diagnostic and therapeutic procedures
Develop comprehensive care plans, including medical, dietary, and surgical treatment options for patients with gastrointestinal diseases
Collaborate with other specialists and primary care physicians to provide continuity of care
Review and interpret diagnostic tests such as biopsies, imaging studies, and lab results
Educate patients and their families about digestive health, treatment plans, and preventive care
Maintain accurate patient records, documenting care provided, diagnostic findings, and treatments
Stay current with medical advancements and updates in gastroenterology by attending conferences, seminars, and professional development activities
Ensure compliance with all healthcare regulations and best practices
NO HOSPITAL ON CALL REQUIRED
Participate in 1:5 call rotation outside of business hours for clinic patient phone calls
Qualifications:
Doctor of Medicine (MD) or Doctor of Osteopathic Medicine (DO) degree from an accredited institution
Board certification or eligibility in Gastroenterology
ERCP/EUS preferred, but not required
Valid state medical license and DEA certification
Visa sponsorship available for qualified candidates, including J-1 waivers, H-1B, or O-1 visas
Completion of a fellowship in Gastroenterology
Proficiency in performing and interpreting endoscopic procedures
Strong diagnostic skills with a deep understanding of gastrointestinal anatomy and pathology
Excellent communication and interpersonal skills with the ability to work effectively in a team environment
Commitment to providing high-quality patient care with compassion and empathy
Knowledge of EMR systems and ability to document patient records accurately
Working Location/Conditions:
Fast-paced clinical setting
Practice has one clinic location, and ASC is next door to the office
Practice is 10 minutes from the beach, 30 minutes from Sarasota, 1 hour 15 minutes from Tampa/Fort Myers, 2 hours from Orlando
Please call ************** or email ********************** for more information.
EEO Statement:
It is the policy of Florida Digestive Health Specialists to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
When you join FDHS, you become part of a premier team striving to deliver unparalleled, personalized care while treating patients like family. And at FDHS, our patients are at the heart of everything we do. Join our team at FDHS and make a difference in the lives of our patients and employees alike!
$23k-35k yearly est. Auto-Apply 60d+ ago
Call Center Representative
Rejuvenx
Call center agent job in Port Charlotte, FL
Marketing and Staffing, LLC Pivotal Health Physical Medicine has merged with South Florida Physical Medicine to create RejuvenX Marketing and Staffing, LLC. These cutting edge are expanding up and down the West Coast and East Coast of Florida. We welcome the opportunity for you to join our rapidly growing team.
Job Description
CallCenter Representative Responsibilities Include:
Managing large amounts of inbound and outbound calls in a timely manner
Following callcenter “scripts” when handling different topics
Identifying patients' needs, clarify information, research every issue and providing solutions
Job brief
We are looking for a CallCenter Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping patient satisfaction at the core of every decision and behavior.
Responsibilities
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage patients by taking the extra mile
Keep records of all conversations in our callcenter database in a comprehensible way
Meet personal/team qualitative and quantitative targets
Qualifications
Requirements
Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree
Additional Information
All your information will be kept confidential according to EEO guidelines.
How much does a call center agent earn in Cape Coral, FL?
The average call center agent in Cape Coral, FL earns between $20,000 and $38,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Cape Coral, FL