Call center agent jobs in Chandler, AZ

Tessenderlo Kerley, Inc. is a company of diverse businesses unified by shared values and vision. Are you the right applicant for this opportunity Find out by reading through the role overview below. We serve the agriculture, mining, industrial and water reclamation markets with a broad range of products and technologies, worldwide. Serving these customers well is a passion and a commitment-one that the people of Tessenderlo Kerley find rewarding, empowering and meaningful. If you want the work you do to make a positive impact on the world in which we live, and work alongside innovative, quality-focused people of vision, Tessenderlo Kerley is the right place for you. Job Description Are you a supply chain-savvy problem solver who takes pride in accuracy, responsiveness, and delivering exceptional service? As a Customer Service Specialist, youâ€TMll play a key role in supporting both internal teams and external customers throughout the full order-to-cash process. This role is ideal for someone who thrives in a fast-paced environment, pays close attention to the details, and approaches every challenge with a solutions-first mindset. Youâ€TMll ensure orders flow smoothly, troubleshoot issues before they impact the customer, and build strong relationships that support our long-term business success. Please Note: This role is primarily office-based. After 90 days, youâ€TMll have the opportunity to work from home up to 1-2 days per week. Please note that this flexibility may shift based on business demands. xevrcyc Why Join Us? PandoLogic. Keywords: Customer Service Representative, Location: Phoenix, AZ - 85013

We are looking for individuals who desire a leadership role leading a team of self-driven individuals to attain certain goals. This entry-level position offers structured systems and processes to guarantee success in a lucrative career. Candidates should be eager to move up quickly into management and must possess a strong work ethic and willingness to learn.Responsibilities Maintain knowledge of new products Develop and maintain strong relationships with clients Prioritize and multitask effectively Communicate excellently in both written and verbal forms Solicit for new business via telephone, networking, and other lead sources Establish personal and business goals Support team building efforts Work independently and collaboratively with a team Demonstrate a positive and professional demeanor Utilize a laptop computer with Windows Operating system Maintain and services existing clients Requirements Driver License Authorized to work in US Weekdays Benefits Retirement Benefits Salary: $84,000.00 per year

Bilingual applicants only. Our ideal candidate loves talking to people and proactively solving issues. Construction or insurance billing background is a plus. Responsibilities Communicate with customers via phone, email and chat. Provide knowledgeable answers to questions about product, pricing and availability. Work with internal departments to meet customer's needs. Data entry in various platforms. Executing daily tasks. Qualifications Bilingual: English (fluent) & Spanish (fluent) At least 1 - 3 years of relevant work experience. Excellent phone etiquette and excellent verbal, written, and interpersonal skills. Ability to multi-task, organize, and prioritize work. Benefits Health Insurance (medical, prescriptions, preventive care) Dental & Vision Insurance Paid Time Off

Arizona Department of Education The Arizona Department of Education is a service organization committed to raising academic outcomes and empowering parents. ESA CALL CENTER SPECIALIST Job Location: Empowerment Scholarship Account (ESA) Section Phoenix Location Posting Details: Salary: $51,500 Grade: 18 Closing Date: Open until filled Job Summary: • These positions are responsible for handling inbound calls, addressing HelpDesk tickets, managing email inquiries, and providing comprehensive assistance on general ESA program inquiries. • In-state travel may be required for this position. Candidates should apply with an ability and willingness to work in-office five days per week and an average of two to three days a month of a rotating remote shift. The rotating remote shift working hours are typically 11am-8pm, Monday-Friday. Job Duties: • Answer inbound calls, HelpDesk tickets, and email inquiries related to the ESA program • Provide thorough and comprehensive assistance for general program inquiries • Accurately document account interactions and maintain detailed records • Responsible for researching and applying all related ESA policies and procedures, statutes, related rules, and escalating concerns when necessary • Collaborate on special projects as assigned Knowledge, Skills & Abilities (KSAs): Knowledge in: • Customer service principles and practices • Proficient understanding of call center technology and software • Applicants must have experience with high volume customer service. Skills in: • Utilizing critical thinking skills and logical reasoning to gather pertinent information • Strong organizational skills with attention to detail • Exceptional verbal and written communication • Active listening and problem-solving • Multi-task and prioritize responsibilities in a fast-paced environment • Proficiency in documentation and record-keeping • Proficient in Microsoft Office suite, specifically Outlook and MS Teams Ability to: • Multi-task and thrive in a fast-paced, performance-driven environment with a high level of accuracy • Work independently • Conduct thorough research and implement ESA policies, procedures, and regulatory guidelines • Communicate and engage with others in a considerate and respectful manner. • Effectively answer inbound calls, HelpDesk tickets, and email inquiries promptly • Capability to collaborate with team members and efficiently make direct calls to appropriate personnel • Identify and escalate notable concerns or issues • Occasionally participate in special projects and initiatives Selective Preference(s): • Preference will be given to those applicants with an associate's degree or higher, and/or who have knowledge of the ESA program (statutes, rules, and regulations), and/or are bilingual in Spanish. Pre-Employment Requirements: Offers are contingent upon successful completion of all background and reference checks, required documents and, if applicable, a post-offer medical/physical evaluation. If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The State of Arizona provides an excellent comprehensive benefits package including: • Affordable medical, dental, life, and short-term disability insurance plans • Top-ranked retirement and long-term disability plans • Ten paid holidays per year • Vacation time accrued at 4.00 hours bi-weekly for the first 3 years • Sick time accrued at 3.70 hours bi-weekly • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Deferred compensation plan • Wellness plans Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: You will be required to participate in the Arizona State Retirement System (ASRS) upon your 27th week of employment, subject to waiting period. On or shortly after, your first day of employment you will be provided with enrollment instructions and effective date. Contact Us: The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** or emailing ************************. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. To submit your resume, click the "APPLY NOW" button below. Having trouble applying for this position? Email ********************** or call ************** for assistance.

Job Title: Remote Call Center Agent Hourly Pay: $18 - $24/hour We're seeking reliable and organized individuals to join our team as Remote Call Center Agents. This fully remote position involves making follow-up calls to customers, confirming appointments, checking satisfaction, and assisting with billing or scheduling inquiries. Using structured scripts, you'll maintain a helpful, friendly tone while handling straightforward tasks. If you enjoy working with clear instructions, predictable tasks, and ensuring customer satisfaction, this role could be a great fit. Job Responsibilities: Make outbound calls to follow up with customers, confirm appointments, or check satisfaction Assist callers with basic billing questions and guide them through online portals or payment systems Accurately record call details in internal systems Send follow-up emails with confirmations or reminders based on call outcomes Occasionally support inbound calls during high-volume periods Stay up-to-date on tools and procedures through regular team communication Qualifications: Strong verbal communication and listening skills Ability to follow a script while maintaining a natural, friendly tone Comfortable with structured workflows and repetitive tasks Highly organized and self-motivated in a remote work environment Reliable home office setup, including stable internet and a quiet workspace Previous experience in call centers or customer service is helpful, but not required Positive attitude and willingness to learn new systems and processes Perks & Benefits: 100% remote work, no commuting required Hourly pay: $18 - $24 Paid training with detailed guides and ongoing support Flexible shift options, including evening and weekend availability Collaborative team environment and supportive leadership Long-term career growth and advancement opportunities

Smart money isn't scared money - it's focused, fast, and fearless. The Tax Relief industry is the ultimate recession-proof market - people don't stop owing taxes when the economy shifts. In every season, millions of Americans need professionals who can help them negotiate with the IRS, settle their debt, and get a fresh start. That's the business. And that's why the best salespeople in the country are moving into tax relief - it's stable, scalable, and built for high-earners. Inside our Chandler office, the floor hums like a trading pit - inbound leads flowing, music pumping, and a team that competes hard but celebrates harder. If you crave the adrenaline of winning and the satisfaction of changing lives, it's time to suit up. 💼 What You'll Do Handle inbound leads and guide clients into customized tax-relief programs. Build instant trust, deliver clarity, and close with authority. Hit and exceed goals while stacking bonuses and commissions. Partner with Case Managers and Enrolled Agents to ensure long-term client success. 🔥 Who We're Looking For Money-driven closers who have the numbers to back it up. Coachable, competitive, and relentlessly focused on results. Skilled communicators who bring urgency, empathy, and control to every conversation. Consistent performers who thrive in a fast-moving, team-based environment. Must have reliable transportation (in-office only - Chandler). 🎯 Preferred Backgrounds Debt Relief / Tax Relief Insurance (Life, Med, Advisors) Real Estate / Mortgage / Loans Auto Sales / Solar / Door-to-Door B2B / SaaS Account Executives Medical / Pharma Sales Home Services (Roofing, Pest, etc.) 📍 The Details Location: Chandler, AZ (in-office only) Schedule: Monday - Friday, 8 AM - 5 PM (occasional half-day Saturday) Compensation: Base + 15 % commissions + daily / weekly / monthly bonuses (six-figure potential) Benefits: Health, dental, vision Culture: High-energy, goal-driven sales floor with music, Friday lunches, monthly events, and a game room for mid-day resets Start Date: Weekly onboarding classes - reserve your seat before our official October 20th opening! 🏦 Think Like Axe. Earn Like Axe. At Guardian Tax Chandler, the game is simple - learn the system, master the close, and let the numbers speak for themselves. This isn't about luck - it's about execution. The market's hot. The phones are live. The opportunity's real. Apply today and make your move. 💼🔥

Job description We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for explaining company products and services, building interest and setting up appointments. This is an in person opportunity. Remote option is not available. Responsibilities Manage large amounts of outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets Skills Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively High school degree Job Type: Full-time - Pay: $18.00 - $18.50 per hour

Job Description**This is a Remote role, but the candidate must be located within Arizona. No C2C candidates** Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following:Answering incoming phone calls in a fast paced environment Resolving Tier 1 level issues Reviewing taxpayer accounts Verifying, gathering and simultaneously updating key information Educating taxpayers of online resources and current tax policies Submitting requests for payment arrangements Documenting actions taken into multiple systems Participating in all team engagement activities Meeting performance expectations Skills Required:Strong ability to multitask Basic use of Microsoft Word, Excel and Google WorkspaceBasic math skills are required - addition, subtraction, multiplication and division.Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized Skills Preferred:Spanish-speaking Experience Preferred:Experience with participating in process improvement activities, basic math skills, history of working in banking. Education Required:High school diploma or equivalent Education Preferred:Associates Degree or higher

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster. Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed. This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday. Requirements: * High school diploma or GED * Minimum 1 year of prior call center experience is required * Bilingual Spanish-English fluency is required * Prior data entry experience is required * Must be 18 years of age * Must demonstrate excellent communication and customer service skills Please Note: * Candidates must have the ability to work a flexible schedule Monday-Saturday. * Initial training occurs for 4-6 weeks during shifts scheduled 9AM-3PM. * Once training concludes, the regular work schedule is 40 hours per week * Training is onsite at our Screening Center in Tempe, AZ. * Work may shift to home-based (within in the Phoenix, AZ metro area) after 90 days of good performance post-training. $17.50 - $17.50 an hour Celerion Values: Integrity Trust Teamwork Respect Are you ready to join our team? Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Make a Difference in Healthcare: Join FreedomCare in Arizona! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Arizona. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD

Optum Home Solutions is a rapidly growing brand in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free. We are looking for a Call Center Representative for our Phoenix, AZ market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes. General Purpose: Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads. Responsibilities: • Deliver scripted pitch to the homeowners • Adjust scripted pitch to meet needs of specific homeowners • Handle homeowner's questions and objections • Obtain homeowners information including names and addresses phone numbers etc. • Receive appointments over the telephone • Input appointment details into the computer system • Input homeowners' information and important details of conversation • Confirm appointments placed with canvassers or sales representative • Issue appointments for reps to meet prospective homeowners • Quality control phone calls • Answer telephone calls from potential homeowners who are responding to advertisements • Contact homeowners to follow up on initial interaction • Update lead information and maintaining reports Qualifications: • Knowledge of sales and marketing principles and strategies • Relevant work experience in telemarketing, sales, marketing, or promotions • Product knowledge --Training provided • Proficiency in relevant computer applications Compensation for this role is $17-20/hr plus commission.

Job Description About Us Express Flooring, a leading provider of residential and commercial flooring solutions in multiple states, is seeking highly spirited and dedicated professionals to join our team in various positions. Our mission is to deliver a superior floor covering experience to our customers by offering top-quality products, professional installation, and unparalleled customer service. As a rapidly expanding company, we are always looking for ambitious individuals who are not just looking for a job, but a rewarding career. We value problem solvers who are passionate about finding innovative solutions to challenges. At Express Flooring, we care deeply about our employees and strive to provide unlimited potential for growth, job security, highly competitive earnings, and comprehensive benefits packages for our full-time employees About the Role Our call center is the engine that drives our success. As a fast-growing, results-driven team, we leverage state-of-the-art technology in a modern, centralized office to connect with homeowners interested in home remodeling projects. As a Scheduling Specialist, you will be one of the first voices customers hear when interacting with Express Flooring. You'll speak with inbound and outbound leads-no cold calling-and schedule qualified in-home appointments for our Design Consultants. Bring a confident, persuasive sales voice that leans on active listening and insightful questions to connect with customers and lead them forward in the process. Job Type: In-Person - Full-Time Compensation: $20/hr base + commission (average earning potential $60,000+ per year) Schedule: Must be available to work shifts within office hours, including one weekend shift: Monday - Thursday: 6:00 am - 9:00 pm Friday: 6:00 am - 8:00 pm Saturday - Sunday: 6:00 am - 6:00 pm What You'll Do Speak with potential customers via inbound and outbound calls to schedule qualified in-home appointments. Engage with homeowners who request information on our products and services; create urgency and guide them to the next step. Ensure that customer needs align with the company's capabilities, maximizing the potential for our Design Consultants to close sales during in-home visits. Use our CRM to record interactions, update customer details, and manage call dispositions. Meet or exceed performance-based metrics, including appointment conversion rates and quality of customer interactions. Deliver an exceptional first impression and uphold the Express Flooring customer experience. What You'll Bring 1-2 years of sales or call center experience with proven track record of meeting goals. High-energy, outgoing, and ambitious personality. Passion for exceeding expectations and delivering great service. Experience handling objections with confidence. Eagerness to learn with solid computer skills and openness to coaching. Reliability, professionalism, and the ability to thrive in a fast-paced environment. Strong listening skills, attention to detail, and a patient, service-oriented mindset. Adaptability and positivity when things get busy. Why People Love Working Here Supportive training and ongoing coaching to help you succeed. Access to advanced training platforms that support your performance. Lucrative earnings with competitive commission and industry-leading potential. Fun, energetic team environment with room for growth. Benefits & Perks Comprehensive medical, dental, and vision plan options Health Savings Account (with HDHP enrollment) Health & dependent care flexible spending accounts Company-paid basic life insurance Voluntary supplemental life insurance Company-paid short-term disability insurance Voluntary long-term disability Company-paid Accident and Hospital Indemnity 401(k) with company match (Pre-tax & Roth options) Paid PTO, bereavement leave, and maternity leave 7 company-paid holidays Employee Assistance Program (EAP) Ready to Apply? If you're excited to help homeowners take the first step in transforming their homes and want to grow within a high-performing call center team, we'd love to hear from you. Click Apply or scroll down to get started. #ZR Full compensation packages are based on candidate experience and relevant certifications. Compensation Range$20-$22 USD Express Flooring is committed to a diverse and inclusive workplace. Express Flooring is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Your Day to Day Responsibilities: Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner. Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers. Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently. Provide feedback and recommendations to the team in order to improve the quality of customer care. Follow procedures to ensure adherence to the company's risk and compliance policies. Basic Qualifications: High School Diploma or Equivalent +6 months Customer Service experience Data entry experience Work from home office requirements: Designated workspace free from noise and other distractions Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down Preferred Qualifications: 6 months call center experience Strong data entry skills and the ability to type 32 WPM or more Demonstrated proficiency in Windows based operating systems and Microsoft office Ability to navigate multiple computer screens and browsers quickly and accurately Strong comprehension skills, professional demeanor Solid oral & written communication skills Demonstrated strong attention to detail and solid problem-solving skills Bilingual, Spanish to English Insurance knowledge preferred

Call Center Rep needs 6 months of call center experience Call Center Rep requires: Strong computer and phone skills. Ability to use web-based computer applications Excellent communication skills both written and verbal, and internal personal skills Able to manage telephone and chat customer interactions and convey confidence while resolving the customers issues. Professional, friendly demeanor with a customer-oriented attitude. Good communication and listening skills. Able to accept constructive criticism. Able to understand and accurately communicate customers needs, while demonstrating critical thinking and problem-solving skills. Must be able to pass a background and drug test. Must be 18 years or older Must have a High School Diploma or GED Must be able to type 30 wpm Preferred: SAP skills Call Center Rep duties: Assist with customer questions, inquiries, and issues related to accounts payable inquiries. Take phone calls and answers chats/emails regarding accounts payables and bills.

About this role: Wells Fargo is seeking a... In this role, you will: Participate in inbound/outbound calls and identify opportunities for selling merchant services products and services Provide telephone support for merchant sales, branch and bank partners in addition to handling customer inquiries and prospects Assess, profile and analyze merchant's needs, creating customized proposals and effectively managing relationships from origination through activation Review and analyze basic or tactical issues related to low-to medium risk deliverables Provide a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions Educate business customers on processing compliance and security solutions to securely accept electronic payments Present recommendations for resolving more complex situations and exercise some independent judgment while developing understanding of Merchant Call Center Sales policies, procedures, and compliance requirements Address client needs by following established policies, procedures, and compliance requirements to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry Provide information to colleagues, internal partners, and stakeholders related to Merchant Call Center Sales function Focus on prospective customers using pre-established leads or leads generated through various channels May assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries May partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business Required Qualifications: 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Required Qualifications for Europe, Middle East & Africa only: Experience in Merchant Services or Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Job Expectations: Posting End Date: 21 Dec 2025 *Job posting may come down early due to volume of applicants. We Value Equal Opportunity Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

operates on-site in Phoenix, Arizona. This is not a Cybersecurity position. Who We Are Looking For The SOC Operator must be detail oriented, have a strong aptitude for communication and analytical thinking when responding to events, as well as having a team-first mentality. Daily responsibilities will focus on the monitoring of global events from a variety of sources, assess impact and then disseminate those incidents to the appropriate parties. Operators must be able to effectively comprehend data and compose clear and effective communications that will have a wide audience. The Operator will regularly monitor security camera systems and coordinate with physical security teams to respond to any incidents. What You Will Work On * Monitor, assess and acknowledge all daily alerts, reported incidents from client personnel, and site intrusion detection alarms * Monitor and administer access control, video management, and intrusion detection systems, including dispatch of security officers when needed while meeting the performance criteria * Monitor events through open-source collection and coordination with local assets * Respond to inbound calls from employees and security personnel providing customer service focused responses * Write security incident investigation reports to provide situational awareness and communicate risks to management * Monitor designated online tools to conduct situational awareness on social media platforms * Collect, evaluate, and disseminate intelligence to support action plans based on credibility and likelihood * Perform proactive threat intelligence gathering and response, including but not limited to: event monitoring, persons of interest, execution protection intelligence * Contribute to procedures and processes to standardize and enhance risk management * Work closely with various teams responsible for security, operations, and incident management * Provide emergency and non-emergency security system monitoring, event dispatch, and emergency notification services * Process and maintain a wide variety of files, logs, reports, and forms * Responsible for performing, evidencing, and supporting all necessary tasks for audits This Job Description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change at the discretion of the leadership at any time with or without notice . What You Will Bring * Bachelor's degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience * Have an interest or direct experience in the following: Intelligence, Security Operations, Critical Incident Management or Corporate Security, Emergency Management * Must be well-versed in current technologies and open-source search methodologies * Must be a competent user of Microsoft Suite and Google Suite * Must be willing to sign an NDA and maintain strict confidentiality * Must be able to communicate effectively, both verbally and in writing * Ability to maintain a professional demeanor during stressful situations * Must be able to quickly adapt and excel in dynamic situations * Demonstrated organizational and time management skills * Successful client management experience * A demonstrated history of effective conflict resolution skills * Maintain composure in dealing with authorities, executives, clients, staff, and the public occasionally under conditions of urgency and in pressure situations * Ability to attend training events and mandatory meetings that fall outside normal work hours * Ability to work 8 to 12-hour shifts both days and nights Work Environment With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: * Undergoing and meet company standards for background and reference checks, and drug tests if required * Exposure to sensitive and confidential information * Regular computer usage * Ability to handle multiple tasks concurrently * Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment * Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling * Must be flexible with the ability to work evenings, odd hours, and weekends with little notice * Frequent sitting and/or standing

**About this role:** Wells Fargo is seeking a... **In this role, you will:** + Participate in inbound/outbound calls and identify opportunities for selling merchant services products and services + Provide telephone support for merchant sales, branch and bank partners in addition to handling customer inquiries and prospects + Assess, profile and analyze merchant's needs, creating customized proposals and effectively managing relationships from origination through activation + Review and analyze basic or tactical issues related to low-to medium risk deliverables + Provide a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions + Educate business customers on processing compliance and security solutions to securely accept electronic payments + Present recommendations for resolving more complex situations and exercise some independent judgment while developing understanding of Merchant Call Center Sales policies, procedures, and compliance requirements + Address client needs by following established policies, procedures, and compliance requirements to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry + Provide information to colleagues, internal partners, and stakeholders related to Merchant Call Center Sales function + Focus on prospective customers using pre-established leads or leads generated through various channels + May assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries + May partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business **Required Qualifications:** + 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Required Qualifications for Europe, Middle East & Africa only:** + Experience in Merchant Services or Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education **Desired Qualifications:** **Job Expectations:** **Posting End Date:** 21 Dec 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (****************************************************************** . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (********************************************************************** to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-503443

We are looking for individuals who desire a leadership role leading a team of self-driven individuals to attain certain goals. This entry-level position offers structured systems and processes to guarantee success in a lucrative career. Candidates should be eager to move up quickly into management and must possess a strong work ethic and willingness to learn.Responsibilities Maintain knowledge of new products Develop and maintain strong relationships with clients Prioritize and multitask effectively Communicate excellently in both written and verbal forms Establish personal and business goals Support team building efforts Work independently and collaboratively with a team Demonstrate a positive and professional demeanor Maintain and services existing clients Requirements Driver License Authorized to work in US Weekdays Benefits Retirement Benefits Salary: $75,000.00-$105,000.00 per year

DEPARTMENT OF CHILD SAFETY The Arizona Department of Child Safety (DCS) is a social and human services agency whose mission is to successfully partner with families, caregivers, and the community to strengthen families, ensure safety, and achieve permanency for all Arizona's children through prevention, services, and support. CALL CENTER SPECIALIST- CHILD ABUSE AND NEGLECT HOTLINE JOB LOCATION: This office is located in downtown Phoenix. POSTING DETAILS: Current shifts available are 3rd shift only, requires working weekends to support our team during peak demand times. Please note that Monday to Friday positions are not available. Thursday-Sunday 9:15 PM -7:45AM; Tuesday, Thursday-Saturday 9:15 PM -7:45AM (both shifts with +10% rate differential); State mandatory hands on training, which is M-F 8:30- 5pm regardless of shift hired for, includes: classroom training, shadowing and mentoring. This hands on training lasts approximately 6 weeks. Once hands on training is successfully completed the new hire will be informed when they can start their permanent shift. Grade 17; Open Until Filled; Applications Reviewed Daily WHO ARE WE? At the Arizona Department of Child Safety (“DCS”), we call ourselves "compassioneers" because everything we do is done with a compassionate heart. We work tirelessly to protect children, reunify families, ensure safe living environments and prevent unnecessary trauma. As an agency, we are proud to be a pillar of strength for our communities, and proud to do work each day that makes an impact on the world around us every day. Becoming a Hotline Specialist can be a life-changing event! If you have a passion to help children in need, DCS is the place for you. Together we can make a difference through service! Step Increases Hotline Specialists are eligible for incremental pay increases as follows: Upon successful completion of the Arizona Department of Child Safety, 22 week CORE training program $22.59/hour One year of Arizona Department of Child Safety Specialist service $24.11/hour Two years of Arizona Department of Child Safety Specialist service $25.96/hour Three years of Arizona Department of Child Safety Specialist service $27.66/hour If you're good at what you do, you can work anywhere. If you're the best at what you do, come work at DCS! WHAT DOES A CALL CENTER SPECIALIST DO? The essential job functions for a DCS Specialist - Intake require processing calls and written concerns of alleged child abuse and neglect which include, but are not limited to, the following: Screen concerns of alleged child abuse and neglect. Conduct comprehensive phone interviews, information gathering and research. Determine if concerns meet statutory criteria as a DCS Report for investigation. Write qualitative narratives. Perform detailed data entry. Respond to the needs of the public in a professional manner free of judgment or bias. Utilize a laptop or desktop computer, the department's computer system, and call center applications. Adhere to scheduled shift, breaks and lunch times. Complete all data entry and finalization of work prior to leaving for the day. Input non-abuse correspondence regarding children currently in the custody of DCS, and other general inquires. Cross-report criminal offenses to law enforcement; Cross-report to other state or local agencies that have investigative or licensing authority when DCS does not; Cross-report to other state, tribal or county child protection agencies when DCS does not have statutory authority. When business needs exist, work in excess of 40 hours, which may include days, nights, weekends, and holidays. WHAT KNOWLEDGE, SKILLS AND ABILITIES ARE HELPFUL? Knowledge of: Federal and State child protection laws; normal child development stages; potential effects of cultural differences on parenting; impacts of substance abuse, mental health, domestic violence, and poverty on families; roles and responsibilities of courts, law enforcement, hospitals, schools, mental health agencies, and other entities that serve children and families; physical and behavioral indicators of abuse, and neglect; conflict resolution techniques; statewide community resources; Microsoft Office Suite - Outlook, Word, PowerPoint, and Teams and call center applications. Skill in: Active listening; Demonstrating sensitivity to others' needs, perspectives, experiences, and cultures; Making crucial time sensitive decisions independently and with accuracy; Using technology with high proficiency; Typing at least 45 words per minute; Critical thinking and reasoning; Adapting interview techniques based on the caller's needs; Responding calmly and effectively during high stress situations. Ability to: Work on-site in a busy call center environment handling emotionally stressful matters; understand DCS policies, procedures, standards, and practices; manage conflicting priorities under time constraints and high workloads; recognize indicators of abuse, and neglect; communicate effectively; perform phone interviews while simultaneously inputting documentation into the department's management information system; be thorough, precise and accurate when completing work; Write clear, intelligible, and professional narratives; and respond to the needs of the public in a professional manner free of judgment or bias. WHAT ARE THE REQUIREMENTS FOR THE CALL CENTER SPECIALIST? Bachelor's or Master's degree must be earned from an institution accredited by an agency recognized by the U.S. Department of Education. Applicants that are recommended for hire will be required to provide the awarded/conferred transcripts to confirm the degree. Candidates with degrees from outside the United States must submit a credential evaluation from a recognized evaluation service; one year of social service or behavioral health preferred. Department of Public Safety Level One Fingerprint Clearance Card During the first 22 weeks of employment required in person training in Midtown Phoenix involving overnight stays, if necessary, every other week. Selected candidates must be able to pass a written exam, background investigation and DCS Central Registry check. All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). THE STATE OF ARIZONA OFFERS GREAT BENEFITS AND PERKS! WE OFFER: • Paid sick leave • Paid annual leave • Ten paid holidays per calendar year • Health, dental and vision insurance • Flexible Spending Account • Health Savings Account • Arizona State Retirement System Savings (ASRS) • Employee and Dependent Life insurance • Long-term and short-term disability insurance • Deferred compensation plans • Wellness incentive program • Employee discount program for higher education, products and services • Education Savings - AZ529 • Employee Assistance Program Bi-Lingual Stipend DCS offers a Bi-Lingual Stipend to all interested and eligible DCS Employees who successfully complete a language proficiency exam. Qualifying employees will receive a $500 annual stipend paid in equal increments. For a complete list of benefits provided by The State of Arizona, please visit our benefits page RETIREMENT: Positions in this classification participate in the Arizona State Retirement System (ASRS). ASRS participation may begin immediately (if you were a previous member) or upon your 27th week of employment (if you have never been an ASRS member previously). CONTACT US: Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting ************ or by email at *************. Requests should be made as early as possible to allow time to arrange the accommodation. Should you have any further questions regarding the interview process you can reach out to a member of our recruitment team at ************ or by email at ********************. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer.