Customer Service Representative 1
Call center agent job in Auburn, CA
THE ROLE OF Customer Service Representative 1 Under close supervision, provides efficient and courteous customer service by telephone and/or personal contact for issues that are routine or straightforward in nature. ESSENTIAL RESPONSIBILITIES INCLUDE, AND ARE NOT LIMITED TO:
* Answers telephone or greets customers at counter.
* Provides information about collections, rates, billing, and account status promptly and correctly.
* Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
* Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
* Expedites communications and services between customers and co-workers verbally or through written communications to coordinate services, records, and account status.
* Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
* Handles special calls including escrow, bankruptcies, delinquent accounts by telephone contact and monitoring delinquent accounts to point of resolution, as appropriate.
QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
* Six months related experience and/or training.
* Computer programs, including Microsoft Office suite of applications.
* High school diploma or GED required.
* Bachelor's degree preferred.
Skill and/or Ability to:
* Promotes the WASTE ZERO philosophy by making the best and highest use of all resources as well as finding ways to use waste products in ways that benefit the environment.
* Develops strategies to effectively manage current and future challenges and opportunities; develops recommendations and actionable plans.
* Defines issues and focus on achieving workable solutions; generates innovative ideas to develop or improve existing systems.
* Demonstrates ability to use computers and technology capabilities.
* Demonstrates strong proficiency and knowledge in area(s) of expertise as well as company business and proficiency in strategic and financial processes.
* Communicates well both verbally and in writing; listens to and understands various viewpoints; shares relevant information timely; provides constructive feedback; maintains professionalism.
* Presents ideas effectively to individuals or groups and delivers presentations suited to the characteristics and needs of the audience.
* Effectively and productively engages with others and establishes trust, credibility, and confidence.
* Promotes collaboration and assists others with their initiatives and efforts.
* Motivates and empowers others to achieve objectives and to develop a culture where employees feel ownership in what they do.
* Attracts, develops and retains good people; allows opportunities for self and others to reach their full potential; builds and shares knowledge and expertise.
* Listens to and builds customer relationships; increases customer satisfaction and ensures commitments are met.
RECOLOGY OFFERS:
* An ecologically innovative company that finds and mentors people committed to protecting the environment and sustaining our communities.
* The largest employee owned resource recovery company in the industry with terrific benefits to help you prosper.
* A creative and caring culture that values community, diversity, altruism, accountability, collaboration, and learning by doing.
* An inspired company mission driven to use and return resources to their best and highest use through the practice of the 4R's: Reduce, Re-use, Recycle, and Recologize.
* Distinct professional challenges to connect with, care for, and grow community that sees a world without waste.
RECOLOGY BENEFITS MAY INCLUDE:
* Paid time off and paid holidays.
* Health and wellness benefits including medical, dental, and vision.
* Retirement plans (Employee Stock Ownership Plan, 401(k) with match).
* Annual wellness incentives.
* Employee Assistance Program (EAP).
* Educational assistance.
* Commuting benefits.
* Employee referral program.
SUPPLEMENTAL INFORMATION
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job; and pursuant to applicable law, we will consider for employment qualified applicants with criminal records. It is important that you provide accurate information on the job application, inaccurate information may cause delays in the processing of your application and/or may disqualify you as a candidate.
Recology is an equal opportunity employer committed to supporting an inclusive work environment where employees are valued, heard, and provided development opportunities. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, disability, protected veteran status, or any other basis that is prohibited by law.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills, effort, work conditions, and benefits associated with the job.
Sales and Customer Service Representative
Call center agent job in Elk Grove, CA
Join Our Team as a Sales and Customer Service Representative!
Solstice Marketing, inc is one of the nation's fastest-growing firms in the industry. We are at the forefront of brand engagement and customer acquisition, consistently developing and implementing our clientele's latest and most advanced wireless technology by delivering and executing experiential customer service and sales campaigns. Our mission is to expand throughout the territory while simultaneously cultivating the next generation of leaders within our field.
Solstice Marketing, inc is seeking a passionate and ambitious Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will create positive interactions with customers when introducing premier telecommunications products and facilitating the sales process. You will play a key role in building strong, lasting relationships with clients, driving sales, and delivering outstanding results for our clients.
What does a typical day look like for our Sales and Customer Service Representative? Let's break it down:
Meet with new and existing customers to guide them through the sales process & ensure superior customer satisfaction
Execute residential sales campaigns on behalf of our telecommunications client in an effort to drive sales and create exciting customer experiences that drive satisfaction and long-term retention
Recommend telecommunications products and services to customers based on their needs, and focus on quality and transparency in pricing
Build and nurture long-lasting client relationships to ensure their ongoing happiness and brand loyalty
Stay informed about our client's initiatives and services to effectively communicate with customers, promote the brand effectively, and boost sales
Accurately record and manage customer account details to ensure smooth service activations and installations
Work together with top-performing Sales and Customer Service Representatives to deliver seamless service and quickly address customer concerns or inquiries
Help achieve sales goals, identify new opportunities, and implement targeted outreach strategies to drive the business forward
Qualifications of the Sales and Customer Service Representative:
High School Diploma
Previous customer service, account management, or relevant sales experience is a plus!
Excellent communication, interpersonal, and problem-solving skills
Ability to build rapport quickly and manage relationships effectively
Self-motivated, goal-oriented, and passionate about driving sales results
Ability to thrive in dynamic environments and quickly integrate new information about evolving technologies and services
Although our Customer Sales Representative role is an entry-level position, our team needs career-focused individuals who want an opportunity for significant income and who desire to grow in their career and professional portfolio.
This is a performance-driven position with uncapped commission incentives. Compensation is commission only, with estimates based on average earnings in the role.
If you are ready to put your team building, critical thinking, and sales knowledge to the test, then our Sales and Customer Service Representative role is for you!
Auto-ApplyCustomer Success Representative II
Call center agent job in Roseville, CA
Department: Customer Service & Experience
Position Type: Full-Time, Non-Exempt
Plunge is a rapidly growing health and wellness brand focused on delivering innovative cold plunges and saunas that help people feel their best and “find their edge.” We design and manufacture our products with a focus on quality, reliability, and an exceptional customer experience, supporting both residential and commercial customers around the world.
Role Overview
The Customer Success Representative II is an experienced, senior-level member of the Customer Service & Experience team. This role is one level above the Customer Success Representative I and is expected to handle more complex customer situations, lead by example on quality and ownership, and serve as a go-to resource for peers. You will manage escalated tickets, advanced troubleshooting, and sensitive customer situations while maintaining a world-class experience. You'll also contribute to improving our processes, documentation, and feedback loops to make things better for customers and the team.
Key Responsibilities
Advanced Customer Interaction & Support
Provide prompt, accurate, and empathetic support via phone, email, chat, and occasionally in person.
Take ownership of complex and high-impact customer inquiries, ensuring clear expectations, regular updates, and complete resolution.
Model best-in-class communication, tone, and professionalism for the broader CS team.
Complex Issue Resolution & Escalations
Investigate and resolve escalated complaints, technical issues, and unique use cases that go beyond standard scripts or macros.
Partner closely with Technical Support, Manufacturing, Logistics, and other teams to drive root cause resolutions.
Use sound judgment in applying warranty policies, goodwill gestures, and exception handling while balancing customer satisfaction and business needs.
Serve as an escalation point for Customer Success Representative I team members when cases require deeper experience or additional judgment.
Product & Service Expertise
Maintain an in-depth understanding of Plunge products (cold plunges, saunas, accessories), including configuration, installation, and common failure modes.
Stay current on product updates, new releases, policies, and process changes.
Contribute to creating and updating internal and external documentation (troubleshooting guides, FAQs, macros, and templates) for recurring customer inquiries.
Customer Feedback & Continuous Improvement
Capture and clearly document customer feedback and recurring pain points; identify trends and share them with the Director of CS and cross-functional partners.
Recommend improvements to policies, workflows, and tools to reduce future issues and improve the customer journey.
Participate in and occasionally lead small projects or pilots aimed at improving support quality, speed, or efficiency.
Quality, Coaching & Team Support
Consistently meet or exceed KPIs (CSAT, response time, resolution time, quality scores, documentation accuracy).
Help informally coach or support newer team members by answering questions, reviewing complex cases, and sharing best practices (no formal people-management responsibilities).
Participate in QA reviews, calibration sessions, and training to help elevate overall team performance.
Our Ideal Candidate
2-4+ years of experience in customer success, customer support, or a closely related role, ideally supporting physical products or hardware.
Demonstrated success handling complex, escalated, or high-stakes customer situations.
Excellent written and verbal communication skills; able to simplify complex topics and keep customers informed.
Strong problem-solving skills and attention to detail-able to dig into the “why” behind issues, not just treat symptoms.
Comfort using CRM/ticketing tools and working with multiple systems at once.
Ability to collaborate effectively across departments (Technical Support, Engineering, Operations, Logistics, etc.).
Takes ownership and follows through until issues are fully resolved.
Calm, composed, and solutions-oriented in the face of frustrated or upset customers.
Thrives in a fast-paced, evolving startup environment with changing priorities.
Willingness to work a flexible schedule (including weekends/holidays) based on customer and team needs.
Benefits, Perks & Time Off
Comprehensive health insurance: medical, dental, and vision (shared cost).
Life/AD&D, Short-Term Disability (STD), and Long-Term Disability (LTD).
Additional voluntary plans for employee and dependents.
401(k) plan with 3% match after 6 months.
Monthly: 1 free float at Capitol Floats (Sacramento or Auburn).
Health reimbursement for gym, supplements, or other health-related expenses.
“Get Paid to Plunge” bonus program.
Quarterly catered lunches with raffle prizes.
Educational reimbursement up to $700/year.
Auto-ApplyLicensed Call Center Insurance Agent (Sales, Customer Service)
Call center agent job in Sacramento, CA
Pay Range: $60000 - $150000 / year Our Perks & Benefits: * Unlimited/uncapped commission - your earning potential is in your hands * Lucrative incentive sales plans, bonuses and sales contests to recognize your success * No cold calling - we provide a high volume of inbound leads and walk in traffic
* Comprehensive paid training and licensing, plus on-going mentorship and development
* Recognition-focused culture that celebrates your achievements
* Comprehensive benefits package including medical, dental, vision and life insurance
* Paid time off to recharge and maintain a healthy work-life balance
* Retirement Plan (401k) with company-matched contributions
* Fitness Reimbursement - up to $15/month for gym memberships
* Employee Assistance Program - confidential support for personal or professional challenges at no cost
* Extra Perks - optional plans for disability, hospital indemnity, health advocate program, universal life, critical illness, accident insurance, and even pet insurance
Our Company:
Confie and its family of companies - Freeway, Baja, Bluefire & others - is one of the largest privately held insurance brokers in the United States. We have been ranked the #1 Personal Lines Leader by the Insurance Journal for eight consecutive years! With more than 800 retail locations nationwide, we are committed to helping our employees take their careers and income potential to new heights. We are proactively looking for bright, motivated, and goal-oriented individuals who are excited about career advancement. Come Grow With Us!
What You Will Do:
As an Insurance Agent, your primary responsibility will be selling nonstandard auto insurance to new and existing customers. You will also have opportunities to grow your earnings by offering additional products such as homeowners insurance and, when applicable, health insurance. This role gives you the chance to build lasting relationships, expand your expertise, and be rewarded for your success.
* Drive Growth: Solicit new business while maintaining strong relationships with current customers to achieve or exceed sales production goals.
* Build Relationships: Proactively connect with customers, understand their needs, and expand business opportunities by offering auto, homeowners, or health insurance solutions.
* Ensure Accuracy: Maintain accurate records of all transactions, including timely deposits and documentation in the agency management system.
* Be a Trusted Advisor: Quickly establish rapport with clients and provide expert guidance to help them choose the insurance product that best fits their needs.
The Perfect Match:
* A Personal Lines or Property and Casualty license (preferred, but not required - we'll support you in obtaining one)
* Bilingual skills in English and Spanish (a strong plus)
* Experience in sales or customer service and a passion for helping people
* A High School Diploma or GED
* Strong ability to build customer relationships and earn trust
* Excellent follow-up, organization, and multi-tasking skills
* An ambitious, motivated attitude with a desire for growth and advancement
* Strong written and verbal communication skills
As permitted by applicable law and from time-to-time, Confie may use a computer system that has elements of artificial intelligence to help make decisions about your employment, including recruitment, hiring, renewal of employment, or the terms and conditions of your employment. Employees with questions about Confie's use of these computer systems should contact Human Resources at ****************************
Insurance Sales
Insurance Agent
Hiring Immediately
Acceptance Insurance
Freeway Auto Insurance
Easy ApplyPackaged Gases Customer Service Representative - West Sacamento, CA
Call center agent job in West Sacramento, CA
Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote/follow up. Assesses customer satisfaction with MTG products and services via conducting surveys and provides insights for addressing customer concerns. Works closely with SBU Sales Leaders, Sales, Corporate Marketing and Customer Service.
Position Accountabilities
1.Place outbound calls with the prime purpose of scheduling appointments for sales with new or existing customers, notifying sales of committed appointment times and then following up with a courtesy call to determine customer satisfaction/needs.
2.Provides quotes or completes the sale, if campaign appropriate to directly gain new business.
3.Probes and identifies problematic situations/opportunities that could protect or yield new business for MTG and communicates the information to the appropriate function for follow up.
4.Restocks store merchandise as needed. Arranges stock on shelves or racks in sales area and keeps merchandise in order. Marks or tickets merchandise.
5.Manages requests for products, price and technical information.
6.Assist in warehouse in shipping & receiving, inventory stocking, cleaning, labeling, or other tasks.
7.Maintains showroom cleanliness by procedures set forth by management.
8.Identifies sources of leads and manages the pre-qualification process in collaboration with sales and corporate marketing.
9.Tracks result of outbound campaign efforts.
10.Backs up inbound customer service, as needed.
11.Comply with all DOT and OSHA regulations.
12.Ensure all safety rules are strictly observed.
13.Perform other projects and duties as assigned.
Qualifications
* High School Graduate with diploma and/or prior experience in outbound calling/inside sales, outside sales or marketing desirable.
* Excellent customer service skills. Ability to establish and manage customer relationships
* Ability to work independently and under some pressure to meet deadlines.
* Demonstrates a clear and effective speaking manner for the purpose of explaining information to customers and employees.
* Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
* Ability to learn MTG's business/product types/organization/transaction systems
* Excellent Telephone Communications Skills
* Excellent Organizational Skills
* Intermediate level knowledge of Microsoft Office applications (Word, Excel, Outlook E-mail).
Pay Rate: $26.00 to $28.00 per hour DOE.
Physical Demands:
Stationary Position - Frequently
Move/Traverse - Frequently
Stationary Position/Seated - Occasionally
Transport/Lifting - Occasionally
Transport/Carrying - Occasionally
Exerting Force/Pushing - Occasionally
Exerting Force/Pulling - Occasionally
Ascend/Descend - NA
Balancing - NA
Position Self/Stooping - Occasionally
Position Self/Kneeling - Occasionally
Position Self/Crouching - NA
Position Self/Crawling - NA
Reaching - Frequently
Handling - Frequently
Grasping- NA
Feeling - NA
Communicate/Talking - Constantly
Communicate/Hearing - Constantly
Repetitive Motions- Occasionally
Coordination -Frequently
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
Call Center Representative
Call center agent job in Citrus Heights, CA
Job Description
Call Center Representative
Rose Remodeling is a home remodeling company serving the Sacramento, North Bay, and San Joaquin, CA areas. With decades of experience, the company delivers high-quality remodeling services completed by skilled professionals. Rose Remodeling takes pride in transforming spaces, combining craftsmanship with a client-focused approach. The team is dedicated to turning customers' home renovation visions into reality with efficiency and attention to detail.
Role Description
This is a part-time and full-time, on-site role for a Call Center Representative located in Elk Grove, CA. In this position, you will handle inbound and outbound customer calls, address inquiries, and provide information about the company's services. Key responsibilities include resolving customer issues, delivering excellent customer service, accurately recording interactions, and coordinating with other departments as needed to ensure customer satisfaction.
Qualifications
Strong customer service, customer satisfaction, and customer support skills
Excellent interpersonal skills and the ability to build rapport with customers
Proficiency in computer literacy, including familiarity with basic office software and customer management tools
Outstanding verbal and written communication abilities
Reliable, detail-oriented, and able to work in a fast-paced environment
Previous experience in a call center or customer service role is a plus
must have call center experience 2+ Years.
Pay is $19.00-$20.00 DOE plus generous commission structure.
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Will Call Associate
Call center agent job in Roseville, CA
WILL CALL
The work is typically very physical and demanding, both from strength requirements and the stamina required. Will help customers load and unload vehicles. Will also help maintain inventory. Shipping and receiving functions, from light to heavy, are also performed. Janitorial responsibilities, both inside and outside the premises, are also involved.
Working Conditions:
Must stand for long periods of time. Most work will be in general warehouse conditions, in which some work areas will not be heated or air conditioned. This job requires constant interaction with co-workers and with the public. This position requires frequent lifting and a significant degree of walking, bending and transporting objects of various weights and dimensions. May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene and cleaning solvents. Propane is an obvious hazard; hence a sense of smell is required.
Position Tasks & Activities:
Fill out correct paperwork for will call orders
Loading customers car:
Move equipment according to computer generated list to staging area.
Prep equipment, if necessary, prior to loading.
Check off each piece of equipment as loaded.
If there is something that can't be loaded, call the supervisor.
Be responsible for everything loaded. (Count and inspect it.)
Turn in completed signed sheets.
Load all miscellaneous supplies such as cleaning supplies, sledge hammers, tie straps, screwdriver, bags, boxes, etc.
Unloading customer car:
Do not unload without paperwork.
Check off each piece of equipment.
Put everything in proper place as it comes off the car.
Inform supervisor if equipment is missing.
Equipment must be ready in advance of loading date - check with supervisor to get all deliveries ready.
Greet and assist customers with loading and unloading of rental equipment. Be sure customer understands proper usage and safety features of rented equipment. If loading, securely fasten equipment to customer's vehicle.
Follow “Ready to Rent” cleaning procedures, which may include use of pressure washers, chemicals, compressed air and, when necessary, kitchen and laundry cleaning equipment.
After cleaning, thoroughly check operation of equipment and look for missing fasteners, parts, etc.
If items are not working properly or have missing parts, be sure to properly complete service tags and notify supervisor.
Keep warehouse and dock areas clean and neat - keep all shelves free of dust, keep floor swept, etc.
Stock service area.
Keep all rental equipment neatly displayed, per diagram provided.
Communicate with supervisor.
Report safety violations to supervisor.
Fill in for other positions, when necessary, for smooth operation of the business.
Adhere to all company policies, procedures, rules and regulations in written or verbal form.
Comply with government safety requirements and other regulations and security in store.
Attend department, store and safety meetings.
Perform other duties as requested.
Education, Skills & Requirements:
A high school diploma or equivalent GED is preferred but not required.
Must be able to lift approximately 70 lbs.
Must maintain a professional personal appearance.
Must possess customer relation skills.
Must be able to use mathematics to solve problems.
Computer knowledge is preferred. Training on rental software will be provided.
Must be able to speak English clearly and write legibly. The ability to speak other languages is a plus.
Must pass company drug screen.
Must maintain an acceptable attendance record.
Must have a full range of motion and dexterity.
Must be able to understand and follow instructions furnished in written, oral and scheduled form.
Maintain a cooperative working relationship with co-workers.
Reports to: Party Rental Warehouse Manager
Celebrations! is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.
Auto-ApplyWill Call Associate
Call center agent job in Roseville, CA
WILL CALL
The work is typically very physical and demanding, both from strength requirements and the stamina required. Will help customers load and unload vehicles. Will also help maintain inventory. Shipping and receiving functions, from light to heavy, are also performed. Janitorial responsibilities, both inside and outside the premises, are also involved.
Working Conditions:
Must stand for long periods of time. Most work will be in general warehouse conditions, in which some work areas will not be heated or air conditioned. This job requires constant interaction with co-workers and with the public. This position requires frequent lifting and a significant degree of walking, bending and transporting objects of various weights and dimensions. May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene and cleaning solvents. Propane is an obvious hazard; hence a sense of smell is required.
Position Tasks & Activities:
Fill out correct paperwork for will call orders
Loading customers car:
Move equipment according to computer generated list to staging area.
Prep equipment, if necessary, prior to loading.
Check off each piece of equipment as loaded.
If there is something that can't be loaded, call the supervisor.
Be responsible for everything loaded. (Count and inspect it.)
Turn in completed signed sheets.
Load all miscellaneous supplies such as cleaning supplies, sledge hammers, tie straps, screwdriver, bags, boxes, etc.
Unloading customer car:
Do not unload without paperwork.
Check off each piece of equipment.
Put everything in proper place as it comes off the car.
Inform supervisor if equipment is missing.
Equipment must be ready in advance of loading date - check with supervisor to get all deliveries ready.
Greet and assist customers with loading and unloading of rental equipment. Be sure customer understands proper usage and safety features of rented equipment. If loading, securely fasten equipment to customer's vehicle.
Follow “Ready to Rent” cleaning procedures, which may include use of pressure washers, chemicals, compressed air and, when necessary, kitchen and laundry cleaning equipment.
After cleaning, thoroughly check operation of equipment and look for missing fasteners, parts, etc.
If items are not working properly or have missing parts, be sure to properly complete service tags and notify supervisor.
Keep warehouse and dock areas clean and neat - keep all shelves free of dust, keep floor swept, etc.
Stock service area.
Keep all rental equipment neatly displayed, per diagram provided.
Communicate with supervisor.
Report safety violations to supervisor.
Fill in for other positions, when necessary, for smooth operation of the business.
Adhere to all company policies, procedures, rules and regulations in written or verbal form.
Comply with government safety requirements and other regulations and security in store.
Attend department, store and safety meetings.
Perform other duties as requested.
Education, Skills & Requirements:
A high school diploma or equivalent GED is preferred but not required.
Must be able to lift approximately 70 lbs.
Must maintain a professional personal appearance.
Must possess customer relation skills.
Must be able to use mathematics to solve problems.
Computer knowledge is preferred. Training on rental software will be provided.
Must be able to speak English clearly and write legibly. The ability to speak other languages is a plus.
Must pass company drug screen.
Must maintain an acceptable attendance record.
Must have a full range of motion and dexterity.
Must be able to understand and follow instructions furnished in written, oral and scheduled form.
Maintain a cooperative working relationship with co-workers.
Reports to: Party Rental Warehouse Manager
Celebrations! is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: veteran status, race, color, religion, sex, marital status, national origin, physical or mental disability and/or age.
Auto-ApplyCall Center Representative
Call center agent job in Sacramento, CA
The role of the Call Center Representative at HealthFlex is pivotal to our organization's engagement with healthcare partners, patients and their families. In this position, you will be the central point of contact for our diverse customer base, offering vital assistance, information, and support regarding our healthcare services. You will engage with customers through multiple communication channels, including phone calls, emails, chat, or in-person interactions. Your primary objective is to ensure a positive customer experience, swiftly address inquiries, and resolve issues in a professional manner. Consequently, your contributions will directly influence the quality of services provided by HealthFlex and help maintain our strong reputation in the market.
Essential Duties and Responsibilities:
This section describes the essential functions of this role; however, this is not intended to be all-inclusive. Other duties may be assigned, as necessary. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of this job.
Manages a high call volume from various customers including but not limited to; patients, families, and healthcare providers regarding services, scheduling, and general inquiries.
Provides general information about HealthFlex's services to potential and existing patients/clients, as well as addressing questions and concerns.
Address and resolve patient complaints, issues, or concerns promptly and professionally.
Managing HealthFlex's incoming faxes and disseminating them to the correct department.
Performs data entry duties in a timely and accurate manner across various systems.
Ensures all emails from HealthFlex's after-hour services are handled in a timely and sensitive manner. Flagging any urgent issues with relevant team managers.
Collaborates with other members of the HealthFlex team to ensure smooth patient care and communication.
Conducts timely follow-up on all customer calls that require additional information.
Maintained records of customer interactions, inquiries, and results. Ensures that all relevant information is accurately recorded.
Ensuring that all communication, daily practices, interactions comply with HIPAA rules and regulations.
Be empathetic and understanding to patients and their families, particularly in challenging ro sensitive situations.
Ordering and management of office medical supply inventory, assisting clinicians with bagging supplies, and other office related tasks.
Performing general office management duties such as, but not limited to: faxing, photocopying, handling confidential documents.
Escalates matters to appropriate leadership team members as appropriate.
Schedule:
Monday-Friday 9 am to 5 pm, with two weekend day shift a month (Saturday or Sunday)
Requirements
Experience demonstrating a customer service centric mindset, organizational skills and team collaboration
Bachelor's degree in a relevant field such as Health Administration and Business Administration desired
Salary Description $22-$25/hr
Automotive Service BDC Call Agent
Call center agent job in Vacaville, CA
Job Description
📞 Automotive Service BDC Call Agent Company: Mazda of Vacaville Employment Type: Full-Time
Join the Mazda of Vacaville Team! Mazda of Vacaville is seeking an energetic and customer-focused Service BDC Call Agent to support our fast-paced service department. If you enjoy helping people, communicating clearly, and working in a dynamic environment, this is an excellent opportunity to grow with a respected dealership.
✨ Responsibilities
Answer inbound service calls and assist customers with professionalism and enthusiasm
Make outbound calls to schedule service appointments and follow up with customers
Provide basic service information, maintenance reminders, and recall updates
Document all customer interactions accurately in the CRM system
Work closely with service advisors and management to ensure a seamless customer experience
Achieve daily/weekly call and appointment-setting goals
⭐ What We're Looking For
Strong communication and phone skills
Positive, customer-first attitude
Ability to multitask and stay organized
Basic computer and CRM proficiency (training provided)
Dependable, punctual, and team-oriented
Bilingual is a plus
Prior automotive or BDC experience is helpful but not required
💵 Pay & Benefits
$18-$22 per hour (depending on experience)
Potential for bonuses
Medical, dental, and vision available (if applicable)
Paid time off & holiday pay
Employee discounts on service, parts, and vehicles
Matching 401(k) after one year of employment
Ongoing training and advancement opportunities
📨 How to Apply
Send your resume to ****************************
OR call ************ to schedule an interview
OR apply online at mazdavacaville.com
You may also apply in person at Mazda of Vacaville, 580 Orange Dr, Vacaville, CA
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Easy ApplyCustomer Care Specialist
Call center agent job in Rancho Cordova, CA
At Life-Assist we show up every day, so we can “Help Heroes Save Lives”. Together through a culture of caring and genuine connections, every decision we make and every action we take ensures that first responders can do their jobs as easily and effectively as possible.
About This Opportunity:
At Life-Assist, Customer Care Specialist listens to the needs of our customers, takes the time to understand and always delivers WOW level service. This specialist is someone who cares enough to deliver an outrageously incredible customer experience every hour of every day. Add in a good amount of empathy, positivity, flexibility, resourcefulness and a lot of tenacity and that describes a candidate we would like to meet.
If you are passionate about helping people, love finding solutions to customer challenges, always go the extra mile and get a big smile on your face when you deliver WOW service, we would love to talk to you.
If you believe you can make a difference to our customer and employees, please read on.
What will you do?
Engage with customers by telephone, chat, in person, or by email to provide information about products and services, to take orders, or to obtain details of service issues.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Greet walk-in customers. Processes orders and completes on-site sale if necessary.
Resolve service or billing concerns by coordinating with the internal department to find solutions.
Respond promptly to customer needs and follows through to ensure high satisfaction; check to ensure that appropriate changes were made to resolve customers' problems; refer unresolved customer grievances to designated departments or to manager for further investigation.
Interface with Products Specialist to obtain product specifications, identify new products or substitute products as necessary.
File claims with outside transportation companies as necessary.
Coordinate with purchasing department to understand inventory fulfillment timelines, backorder status, recalled products, and vendor-specific shipping guidelines
Act as a site administrator of Life-Assist website and assists customers in navigating the website.
Collect prescription authorization forms from new and existing customers; communicate with customers licensing and purchasing requirements related to prescription only item.
Verify customer medical license status; coordinate with Compliance Department to resolve customer licensing issues.
Identify and report to management potential fraud, theft, or loss concerns.
Who Are You?
3+ years of experience in customer service or a related sales support field
Associates or BA/BS degree preferred.
Experience in medical equipment products and/or distribution industry a plus
Excellent oral and written communication skills
Ability to learn and master processes/systems quickly
Build strong relationships with customers, vendors and co-workers
Organized with a high level of attention to detail
Ability to work unscripted, confidently asking questions/providing answers
Finds creative solutions to customer needs
Actively looks for opportunities to improve processes and gain efficiency
Responds to customer requests promptly and effectively
Follows up consistently in line with expectations
Thrives working in a team-oriented environment
Fits into a culture with a long history of helping people
Proficient with the Microsoft Office software suite
Requires fluency in English in reading, writing, and speaking.
Benefits
We believe in showing employees how valuable they are to Life-Assist. Check out what you can expect when you join our team:
15 accrued days Paid Time Off
7 paid holidays plus 2 paid floating holidays
Employee Assistance Program - to help you reduce the stress of everyday living.
Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability pay
401K Retirement Savings Plan - Life-Assist contributes a % of your deferral to help you meet your retirement goals.
Tuition and Training Reimbursement
And much, much more…….
Who are we?
When you compare Life-Assist to other companies in our industry, you'll find that there is a clear difference. Our culture is extremely important to us. We aren't about what we sell. We are about what we stand for.
Life-Assist employees enjoy a positive and supportive environment where they encouraged to develop their skills and talent to their fullest potential.
If this position sounds like a good fit and you are interested in working for a company where employees love coming to work and helping heroes save lives every day, please submit your resume along with answers to our posted questions.
Questions:
Ø Why are you interested in working at Life Assist?
Ø Describe key characteristics that would make you a good culture fit for the Life Assist team?
Ø Describe what makes you successful in a Customer Support role?
Ø What is your favorite food and why?
It is the policy of Life-Assist, Inc. (“The Company”) that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. EOE, Including disability/vets
Life-Assist, Inc. promotes a drug-free workplace, and participates in the E-Verify Program.
Call Center Representative
Call center agent job in Sacramento, CA
We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.
Responsibilities
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call centre team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Requirements
High School Diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Bilingual Call Center Representative
Call center agent job in Sacramento, CA
Description & Requirements Join Maximus as a Bilingual Call Center Representative, where you'll help callers get the information and support they need with patience, clarity, and care. You'll guide consumers, document their inquiries, and connect them with the right resources all while using your language skills to make their experience easier. Be part of a team that values growth, collaboration, and making a real difference.
Why Maximus?
- • Professional Development Opportunities- Participate in training programs, workshops, and conferences.
- • Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
- • Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
- • Tuition Reimbursement - Invest in your ongoing education and development.
- • Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
- • Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- • Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage.
- • Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
- • Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
- • Competitive Compensation - Quarterly bonuses based on performance included!
Essential Duties and Responsibilities:
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Track and document all inquiries using the applicable systems.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Minimum Requirements
- High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
- Must be fluent in English and specified secondary language.
- Fluency in languages (English and Spanish)
- Six months of customer service experience
- Excellent soft phone skills
- Good computer navigation skills
- A quiet and distraction free work area
#LI-Remote
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at **************************.
Minimum Salary
$
16.50
Maximum Salary
$
16.50
Easy ApplyCustomer Service Specialist
Call center agent job in Vacaville, CA
Part-time Description
We are currently seeking a skilled and enthusiastic Customer Service Specialist to join our team and contribute to the success of our student salon floor.
As a Customer Service Specialist on our student salon floor, you will be the face of our institution, ensuring an exceptional customer experience for all salon clients. You will be vital in managing client appointments, providing excellent service, and supporting our students' learning and development. This position offers a unique opportunity to work in a dynamic and creative environment while assisting in shaping the next generation of beauty professionals.
Responsibilities:
Greet and welcome salon clients in a friendly and professional manner, creating a positive first impression.
Assist clients in scheduling appointments, managing their preferences, and addressing any inquiries or concerns.
Collaborate with salon instructors and students to coordinate and manage client bookings, ensuring efficient scheduling and smooth salon operations.
Provide exceptional customer service, attending to clients' needs and preferences throughout their salon experience.
Maintain a clean and organized salon floor, including workstations, tools, and common areas, to ensure a professional and inviting atmosphere.
Handle client complaints or issues professionally and on time, working towards resolutions and maintaining client satisfaction.
Process payments and manage cash register transactions.
Promote salon services and special promotions to clients, encouraging repeat business and generating referrals.
Stay updated with industry trends, techniques, and product knowledge to provide knowledgeable recommendations to clients and students.
Assist with other administrative tasks and salon projects as needed.
Requirements
Requirements:
High school diploma or equivalent is preferred. Additional education or training in customer service or hospitality is preferred.
Previous experience in a customer service role, preferably in the beauty or salon industry.
Strong interpersonal skills with the ability to communicate effectively and professionally with clients, students, and staff.
Excellent organizational skills and attention to detail in managing appointments and salon operations.
Enthusiasm for working with students and supporting their learning and development.
Ability to multitask, work in a fast-paced environment, and adapt to changing priorities.
Proficiency in using salon management software or booking systems is a plus.
Basic knowledge of cosmetology services, terminology, and beauty product brands.
Professional appearance and grooming standards to represent the institution and maintain a positive salon environment.
Flexibility to work evenings and weekends based on salon hours and client demands.
Company Benefits include a 401(k) retirement plan and Employee Stock Ownership Plan. Career advancement opportunities! An Equal Opportunity Employer.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
Salary Description $19 - $20 per hour
Customer Care Specialist II
Call center agent job in Sacramento, CA
At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations - all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.
Job Summary
The Customer Care Specialist II helps customers via an inbound call queue, support ticketing systems, and/or through established customer engagement. Develops and maintains positive relations with customers. Responds to customer inquiries regarding company products, features, and/or services. Addresses fulfillment, billing, account management, technical, and configuration issues. Refers complex, unexpected, or recurring issues to internal experts as required to ensure prompt and effective resolution.
Responsibilities
Receive and respond to customer requests via the inbound call queue and support ticketing systems.
Provide an Effortless Customer Experience: Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern.
Provide Tier 1 support, troubleshooting, and resolving standard and recurring issues with the customer's configuration, Cox Automotive software, or other vendor integration points.
May provide one-on-one training for new and/or existing customers as needed while working on support issues to help drive customer satisfaction.
Apply appropriate security tools or processes (i.e., PIN, identifying information) to assess customer records or other electronic information.
Document customer inquiries, status, and resolution.
Work across teams when needed and follow up with customers to resolve issues satisfactorily.
Qualifications
3 years' experience in Client Services, Support, or related functions in the technology or software industry
Strong technical skills (Microsoft Office, Salesforce.com, or similar CRM, contact center software)
Serves as a customer care agent for an assigned customer base or product area.
Responds to customer inquiries received via telephone or online.
Documents and reports on customer inquiries, status, and resolution.
Follow up with customers on issue status and resolution to ensure ongoing high satisfaction levels.
Determines problem source (i.e., hardware, software, user access),
Resolves issues where possible,
Refers difficult and complex issues to internal technical experts and/or,
Refers issues to management
Preferred Qualifications
Automotive industry software support experience
Contact Center Operations experience (telecom, workforce management, forecasting, call monitoring, etc.)
Minimum Requirements
High School Diploma/GED and 3 years of experience related to customer service OR
any level degree or certification beyond HS diploma/GED + up to 1 year experience OR
5 years' experience related to customer service
Pay Type: Hourly $15.86 - $23.75
call Center Specialist
Call center agent job in Folsom, CA
Business Development Representative
GROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS.
This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Consumers services specialists must also demonstrate good time management skills, be self-motivated and possess good interpersonal skills.
Specific duties include:
· Handle inbound phone inquiries and web appointment requests from customers
· Navigate through multiple computer applications with speed and accuracy
· Maintain a high level of world class customer service/professionalism to all customers
· Recommend additional products that best suit the customer
· Accept and implement coaching and feedback in order to achieve individual and team performance goals
· Other duties as assigned
Candidate requirements:
· High school diploma or equivalent required
· Previous customer service experience required
· Call center experience highly preferred
· Excellent verbal and written communication skills
· Proficient computer abilities
In addition to a competitive hourly rate of pay, representatives may qualify for department bonus incentives.
Business Development Representative
Job Title: Business Development Representative
Reports to: BDC Manager
SUMMARY
The Business Development Representative focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls and making outbound calls which produce solid and specific appointments for the service department. The BDR must be a friendly, articulate, enthusiastic, and self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic.
DUTIES AND RESPONSIBILITIES
· Follow the BDC scripts and guidelines on all inbound and outbound calls
· Ensure that all calls presented are answered promptly and professionally
· Ability to work well under pressure
· Must possess strong organizational skills, time management skills, and the ability to multitask
· Acquire a complete knowledge of service information related to the makes and models of the dealership
· Develop proficiency with all features of the BDC Customer Relationship Management (CRM) software
· Ensure that all information entered into BDC software is consistent and accurate
· Maintain a current knowledge of coupons, direct mail pieces, and recall information
· Develop a thorough understanding of and demonstrating adherence to the BDC and dealership policies and procedures
· Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance
· Ensure that all outbound calls such as - not limited to - No Show, Confirmation, Marketing, Follow Up, and Task List calls are made in a timely and effective manner
· Consistently meet the guidelines set for number of activities to be completed daily
· Ensure that the appointments are set consistent with policy/evenly distributed and and set for the appropriate times and personnel
· Demonstrate the ability to interact effectively with dealer personnel at all levels
· Maintain strict confidentiality of confidential personal information for our customers
· Perform other duties as assigned
· Maintain a professional code of conduct at all times
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Business Development Representative
Job Title: Business Development Representative
Reports to: BDC Manager
EDUCATION and/or EXPERIENCE
High school diploma or general education diploma (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be proficient in Microsoft Office including Outlook, Word, and Excel and possess the ability to navigate through multiple windows and multiple software applications. Knowledge of Google Docs/Drive is beneficial. Must be able to work well with customers and work well under pressure. Must possess strong organizational and time management skills. Must also possess the ability to multitask. Will be trained on dealership computer systems.
REASONING ABILITY
Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form. The individual must be able to deal with problems involving several concrete variables in standardized situations.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual will work at a desk in an office setting for most of the shift. S/he will spend several hours a day speaking to clients and internal staff selling, problem solving and making appointments. Professional personal appearance is required.
NOTE
This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush job, or technological developments).
Job Type: Full-time
Salary: $15.50 - $18.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance
Supplemental pay types:
Commission pay
Work Location: In person
Customer Service Agent Part Time
Call center agent job in Sacramento, CA
American Airlines is seeking Part Time Customer Service Agent at the Sacramento International Airport.
The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement.
If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request.
This job will continue to be posted until at least 09-12-25. If interested please apply prior to this date.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
The Customer Service Agent interacts with customers in a courteous, efficient, friendly and professional manner. Starting pay is $19.64 per hour.
What you'll do
These are the essential functions of the job
This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations.
Issue, reissue and refund passenger tickets
Book, ticket and confirm flight reservations
Rebook passengers on oversold flights and during irregular operations
Perform passenger check-in and passenger seat assignment (except curbside), rectify oversold seat assignments, and issue upgrades
Issue vouchers and/or coordinate with contractors for passenger hotel accommodations, meals and transportation; coordinate refuel and refresh
Perform passenger boarding, including ticket lift and/or boarding pass lift/verification
Operate gate reader/scanner and associated duties to include pre-boarding, monitoring/checking carryon baggage and exit row criteria
Operate jetways/bridges for purposes of boarding and deplaning passengers
Make boarding and departure gate announcements
Deliver domestic/international flight documents
Perform passenger service flight close-out procedures
Accept, check and tag passengers' baggage at resolution centers, full-service ticket counters, and first class ticket counters
Maintain timeline of flight boarding process
Perform customer service on the job training
Process and complete credit card baggage transactions at kiosks in the ticket counter area and activation stations
Assist passengers with self-service kiosk check-in and kiosk baggage processing at ticket counters
Queue lines at ticket counter kiosks and ticket counters
Clear/verify international documents at kiosk in the ticket counter area and activation stations
Accept and activate passengers' self-tagged bags at activation stations
Assist customers needing special assistance or in-station; assist boarding, deplaning and transporting non-ambulatory passengers, special assist passengers, and/or unaccompanied minors
Perform customer service work associated with handling regional flights and contractor/ground handling agreements or contracts
Have regular and predictable attendance on site, including satisfying any mandatory overtime requirements.
Respond and assist during security and/or emergency situations
Provide connecting passengers with gate information
Provide quality customer service in a professional manner and in accordance with American's guidelines.
Adhere to company policies, procedures, and performance standards.
Complete job-relevant trainings
Adhere to government regulations (e.g. DOT, FAA, TSA)
Use multiple internal resources/systems including during customer interactions
Wear uniforms as required by company policy
* Reasonable accommodations may be made for qualifying individuals with disabilities.
Depending on your airport size, you may also do the following:
Perform Passenger Operation Control functions including air to ground communication as well as Tower functions Assist international passengers through customs/immigration, including baggage recheck Deliver boarding passes, international flight documents and customs/immigration forms
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
High school diploma or GED or international equivalent
Bilingual language skills required in some locations
Applicable valid driver's license as required by local authorities
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable
Completion of a pre-employment drug screen, comprehensive background check and/or fingerprinting to satisfy company and security requirements
Must be authorized to work in the U.S.
Preferred Qualifications- Education & Prior Job Experience
Working knowledge of Sabre or any other Passenger Service System
Previous face to face Customer Service experience
Working in a fast pace environment
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
*Travel to the interview and any subsequent relocation expenses are the responsibility of the candidate.
Customer Service Representative (Inside Sales)
Call center agent job in Sacramento, CA
About us:
At Pacific Equipment Solutions, we're committed to helping our clients run their businesses and warehouses with speed, efficiency, and accuracy. Our clients value top performance forklifts and trucks, and they want to ensure their vehicles are being used to increase productivity all around. With branches in Salinas, Hayward, Sacramento, Fresno, Modesto and Las Vegas, we represent some of the biggest names in the forklift industry including Hyundai, Noblelift, Comblift, and more.
Every member of PMHSI abides by our 5 key core values: satisfaction, urgency, inclusion, transparency and innovation.
About the role:
A customer service representative (CSR) assists customers with inquiries, products, and services via phone, email, or chat, while also resolving complaints and processing orders. Key responsibilities are maintaining up-to-date product knowledge, documenting customer interactions, and ensuring customer satisfaction. Strong communication, problem-solving, and patience are essential skills, along with proficiency in CRM software.
Responsibilities:
· Customer support: Respond to customer inquiries and provide information about products and services. Establish trust and build relationships with all assigned accounts.
· Sales: Prospect for new opportunities within respective marketplace while executing PMHSI sales strategies and tactics. Sell a minimum of 150 OM's in a twelve month period, while providing equipment sales leads to account managers.
· Problem resolution: Address and resolve customer issues and complaints in a prompt and professional manner.
· Order processing: Handle customer orders, returns, and exchanges efficiently.
· Documentation: Maintain accurate records of customer interactions and service requests, including updating CRM software with information relevant to market, notes, opportunities, and forecasting.
· Collaboration: Work with other team members and departments to ensure consistent and positive customer experience.
Requirements
Candidate requirements:
· Communication: Excellent verbal and written communication skills are crucial.
· Problem-solving: Strong abilities to find solutions and make decisions to meet customer needs.
· Interpersonal skills: Ability to remain calm under pressure and show empathy towards customers.
· Technical skills: Proficiency with CRM software, Microsoft Office, and basic computer literacy is often required.
· Product knowledge: A thorough understanding of the company's products or services.
Education
requirements:
· A high school diploma or equivalent is required. A bachelor's degree in a related field is preferred.
Experience
requirements:
· A minimum of 2 years in a Business-to-Business sales environment.
Salary Description $60,000 annually plus commission
Customer Service Representative
Call center agent job in Citrus Heights, CA
Excited to grow your career?
At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
People First, Excellence Always
CSI#: 1598
Station Address: 6151 Greenback Lane, Citrus Heights, CA 95621
Job Expectations:
Maintain courteous, professional contact with co-workers, customers, vendors, and community at large.
Maintain neat appearance and good personal hygiene in compliance with CSI image standards.
Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately.
Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process.
Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures
Follow federal law and company standards on carding customers for all age restricted products sold at the stations.
Work professionally with vendors and contractors.
Regular and punctual attendance is expected.
Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products
Essential Functions:
Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact.
Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment.
Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed.
Actively promote store specials and other marketing programs.
Cross-check price of delivered goods for accuracy.
Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store.
Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only)
May perform other duties as assigned by management.
Requirement/Qualifications:
Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters.
Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays.
Strong attention to detail.
Ability to handle challenging situations professionally and exercise exceptional judgement.
Ability to work both independently and in team settings.
Must possess required up-to-date food handling certificates, as required by law (in specific locations only).
Cooking/Restaurant experience preferred
Supervisor Responsibilities:
This position has no supervisory responsibilities
Travel:
Rare, limited to required training and coverage for nearby stations.
Physical Demands Include but are not limited to:
Ability to stand and walk for long periods of time on hard and uneven surfaces.
Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds.
Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity.
Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment.
Periodic exposure to all outdoor conditions during daylight hours.
Moderate exposure to walk-in coolers and freezers at 34 F or lower.
Frequent handwashing and attention to personal cleanliness standards.
Must be at least 18 years of age or older to work in California and Oregon locations.
Must be at least 21 years of age or older to work in Washington locations.
Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am.
Must be at least 21 years of age or older to work in Management positions.
Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers.
The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law.
USA based job position
Visas will not be granted
Benefits:
Full-time & Part-time shifts available
Direct Deposit with competitive weekly pay
Health & Wellness packages available for purchase
Education reimbursement program
Shift Differential Pay for select shifts and job titles
Management Bonus Program
Loyalty Service time Program
Commuter benefit Program
Compensation Range:
$18.75 - $19.75
Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation.
We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
Auto-ApplyInsurance Customer Experience Representative
Call center agent job in Elk Grove, CA
Job DescriptionThe Customer Experience Representative at Jeff Beck Allstate Agency is responsible for maintaining and maximizing profitable relationships with personal lines clients and for growing the book of business through new client sales. Opportunity:
Start or continue a career with long term growth potential. Throughout the last year, insurance was considered an essential business and our business did not slow down.
Work in a small office environment interacting with our customers and prospects via phone, email, text and in person.
Our customers appreciate what we can do for them by providing and servicing their insurance needs. You can be a part of this.
Earn a competitive base salary, monthly and annual bonuses, PTO, fully paid health insurance and retirement savings.
Ongoing training.
Responsibilities:
Identify, qualify, and develop personal insurance opportunities with new and existing clients in person, online, by phone, and through written communication.
Foster and maintain excellent relationships with clients and prospects through regular follow-up, accurate and timely quotations, and general account support. Anticipate, respond to, and follow up on all existing client needs.
Actively prospect and solicit increases in existing client coverage as well as network for new clients, including win backs.
Obtain best coverage/rate for insured, process quotes, and bind insurance coverage; follow up as necessary with inspection, photos, and other documentation. Present policies to insured and educate them on coverages and rates.
Foster and maintain excellent relationships with customers and prospects through regular follow up, timely quotations, and general account support.
Support and prepare clients for renewal and retention, and maintain strong client relationships.
Anticipate, respond to, and follow up on all existing client needs.
Qualifications:
Obtain and maintain a California Personal Lines or Property/Casualty Broker Agent license.
Be people-oriented, customer-focused, and professionally assertive in developing new client relationships and servicing existing clients.
Possess outstanding organizational skills with an ability to complete difficult assignments without supervision, sound business judgment, strong decision-making and superior written and verbal communication skills.
Have excellent time management skills, thrive in a team environment and Technology and Computer proficiency including agency management systems.
Benefits/Perks:
Competitive Pay
Professional Development
Job Stability in a growing industry
Compensation: $18.00 - $20.00 per hour
Becoming an Insurance Professional
Insurance Professionals go by many names: Brokers, Agents, Underwriters, Claims Representatives, Adjusters, etc. No matter the name, what they all have in common is a calling to help prepare people for the future.
Here at Jeff Beck's Allstate Agency in Elk Grove, CA, we have, for over 17 years, been serving our customers in Elk Grove, Sacramento, the surrounding areas and across the state. We help our customers manage risk by insuring their cars, homes, personal property, motorcycles, boats, small businesses and their family's financial future.
As a member of our team you will work with our customers and the insurance companies we represent to provide excellent customer service.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of the agency. All inquiries about employment at this agency should be made directly to the agency location, and not to NAPAA.
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