Call center agent jobs in Colorado Springs, CO - 147 jobs
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Slade Glass Co 3.4
Call center agent job in Colorado Springs, CO
At Slade Glass Co., we believe in creating a lasting impact through superior craftsmanship and an unwavering commitment to customer satisfaction. We're a family-owned business proudly serving Northern Colorado since 1961, specializing in residential and commercial glass installation, repair, and replacement. Our team is looking for a dedicated and dynamic Customer Service Representative to help us continue providing exceptional service to our clients. If you're looking for an opportunity to grow in a fast-paced, professional, and rewarding environment, we want to hear from you!
The Customer Service Representative plays a key role in supporting our daily operations while ensuring our customers receive top-notch service from the first point of contact. If you thrive in a customer-focused, fast-paced environment and enjoy taking on new challenges, this role is perfect for you.
Key Responsibilities:
Assist all customers, answer phones, distribute mail, and manage office supplies.
Assist customers with scheduling appointments, ordering products, order pick-ups, cash outs, and general inquiries via phone, email, and in-person.
Learn the glass industry and assist with inside sales, helping customers find the right products and services.
Support team communication by relaying relevant customer and job-related information to the appropriate departments.
Track and manage orders, ensuring timely delivery and accurate information is communicated to customers.
Maintain accurate records of customer communications, order details, and relevant documentation.
Coordinate with the installation and repair teams to schedule appointments, ensuring the timely and efficient completion of projects.
Enter customer information and order details into the company's database with attention to detail and accuracy.
Act as the point of contact for any customer service issues, working to resolve problems and ensure customer satisfaction.
Qualifications:
Proficiency in Microsoft Office, Google Workspace, and general computer software.
Strong organizational and critical thinking skills with the ability to stay calm under pressure.
Excellent written and oral communication skills; ability to engage with employees at all levels.
Ability to multitask, prioritize, and meet deadlines in a dynamic environment.
Self-starter with a positive, team-oriented attitude.
Experience in customer service or a related administrative role preferred.
A High school diploma or equivalent required; an associate's degree or higher is a plus.
Why Work at Slade Glass Co.?
We don't just install glass, we build long-lasting relationships with our customers and employees. Our core values of Integrity, Respect, Loyalty, and Professionalism guide everything we do. If you're ready to make an impact, be part of a supportive family environment, and grow your career with a respected company, apply today!
Slade Glass Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.
$29k-36k yearly est. 60d+ ago
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Alumni Engagement Specialist
University of Colorado 4.2
Call center agent job in Colorado Springs, CO
Alumni Engagement Specialist - 38327 University Staff Description Alumni Engagement SpecialistUniversity Advancement, Communications, and EngagementElevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!Who We AreThe University of ColoradoColorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Alumni Engagement Specialist to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.
At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers.
This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene.
We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.
Salary Range: $56,449 - $60,000 annually.
Compensation will be commensurate upon experience and qualifications.
This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
Work Location: On Site with Hybrid OptionsBenefits at a GlanceAt UCCS, our employees are our most valued asset.
We're proud to offer:Generous Time Off: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
Robust Health Coverage: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit.
Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
Financial & Retirement Benefits: Take advantage of our health savings, flexible spending accounts, and life and disability insurance.
Plan for your future with our retirement options.
Further Your Education: Avail twelve (12) waived credits per academic year for courses at any CU campus.
We invest in your educational and professional growth.
Wellness & More: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
Want to know your total compensation? Use our calculator to get the complete picture!SummaryUniversity Advancement, Communications, and Engagement professionals build various levels of support and affinity for the institution through a coordinated effort as part of the university's primary outreach to the community and region.
This includes building support and funding through community engagement and alumni outreach efforts, attendance at key events, representation on important initiatives and the creation of partnerships supporting the university's mission.
The Alumni Engagement Specialist plays a vital role in connecting alumni with career development opportunities and fostering lifelong engagement with the university.
This position focuses on designing and executing career-related programming for alumni, cultivating meaningful relationships, and leveraging data to assess impact.
· UCCS Advancement· Career Center· System Advancement· College and unit leaders The role will be located as follows:· 8 hours a week - UCCS Downtown· 8 hours a week - UCCS Career Center (UCCS Main Campus)· 8 hours a week - Main Hall (UCCS Main Campus)· Up to 16 hours remote/hybrid, but with the flexibility for programmatic components Essential FunctionsThe duties and responsibilities of the position include, but are not limited to:Alumni Engagement & Programming (50%) Assist, promote, and implement career-focused initiatives that connect alumni with students, faculty, and industry professionals.
Coordinate networking events, mentorship programs, career panels, and virtual and in-person workshops for learning and workshops featuring alumni to share their career experiences.
Collaborate with university departments to promote alumni involvement in career development efforts within the colleges.
Resource Development (20%) In coordination with Alumni and Donor Engagement Director, create and manage career development resources tailored to alumni at all life stages Coordinate with the T.
Rowe Price Career and Innovation Center to align alumni needs with institutional career services Promote certifications, micro-credentials, and enrichment courses aligned with alumni interests Data (15%) Maintain and analyze alumni engagement data to evaluate program effectiveness and identify trends.
Support Council for Advancement and Support of Education (CASE) reporting initiatives.
Track participation and feedback from events, workshops, and learning programs Ensure data accuracy and collaborate with advancement and IT teams to optimize alumni tracking systems.
Relationship Management (15%) Cultivate and sustain relationships with alumni to encourage ongoing involvement and support.
Serve as a liaison between the UCCS T.
Rowe Price Career and Innovation Center and alumni, facilitating connections and responding to inquiries.
Partner with other campus units to align alumni career engagement efforts and share insights.
Contribute to the overall success of the Advancement Division by performing other duties and responsibilities as assigned.
Tentative Search TimelinePriority will be given to applications submitted by: December 5, 2025Potential interview dates: December 12-17,2025; January 5-19, 2026Potential start date: February 1, 2026CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment.
We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
Qualifications A bachelor's degree from an accredited institution in a related field is required with minimum 2 years experience in higher education.
Experience with constituent engagement and/or similar transferable skills is preferred.
Experience in alumni relations and engagement is highly desirable.
Experience in writing and communication strategy is preferred.
Experience in event planning is ideal.
Experience and proficiency with a CRM, Excel, Tableau websites and social media is preferred.
Application Materials Required: Cover Letter, Resume/CV Job Category: External Relations Primary Location: Colorado Springs Department: C0001 -- Colorado Springs Campus - 40250 - VCUA-University Development Schedule: Full-time Posting Date: Nov 20, 2025 Unposting Date: Ongoing Posting Contact Name: Christine Iacobbo Posting Contact Email: ciacobbo@uccs.
edu Position Number: 00002987
$56.4k-60k yearly Auto-Apply 60d ago
Customer Care Specialist
Serenity Mental Health Centers 3.7
Call center agent job in Colorado Springs, CO
Job Description
Customer Care Specialist - No Healthcare Experience Needed
Make a Meaningful Impact - Bring Compassion, We'll Provide the Training
At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step.
$33k-38k yearly est. 14d ago
Call Center Sup/TL
Systems Integration, Inc. 4.3
Call center agent job in Colorado Springs, CO
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry!
We are hiring a CallCenter Sup/TL to work at a site located in Colorado Springs, CO. Must be available to work during the hours of operation which are following 2:30am and 7:30pm MST (7) days per week including holidays. Shift schedules are 2:30am to 11:00am and 11:00am to 7:30pm any day of the week.
This is a Service Contract Act Wage Determination position that pays an additional $4.41 per hour for Health & Welfare (H&W) benefits, in addition to the base wage rate.
The Team Lead/Supervisor will work with Management to ensure adequate staffing levels are met based on projected and actual call volumes. Will be responsible to ensure service level agreements are met regarding average wait times, call handle time, representative availability, adherence to escalation policy, call quality scores, privacy violations and documentation of supplemental training.
Job Requirements:
SII is an equal opportunity employer, offering competitive pay
* Must be a US citizen and be able to obtain a public trust clearance.
* Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls.
* Adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems.
* Excel at reading comprehension, understanding written communications in work related documents.
* Employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* 2 plus years callcenter supervisory experience and proven ability to lead a team of approximately 10+ CallCenter Representatives.
* Responsible for the development of direct reports through weekly coaching, and quality inspection.
* BA Degree preferred.
and performance-based incentives, including paid vacation, 10 paid holidays per year.
$30k-34k yearly est. 29d ago
Call Center Representative
Cellular Sales Verizon Authorized Retailer 4.5
Call center agent job in Colorado Springs, CO
CallCenter Representative
Customer Service | Business Development
Cellular Sales is Growing!
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Salary Grade/Level/Family/Range
$15-17 per hour depending on experience and skill level.
JOB DESCRIPTION
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads
Generate store traffic and contribute to the markets success
Handle customer inquiries both by phone and text
Support sales force by generating sales leads
Follow communication scripts when handing different topics
Research required information using available resources
Provide customers with product and service information
Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience
Proficient in Microsoft Office
Knowledge of customer service principles and practices
Experience in a callcenter or customer service environment
Data entry and typing skills (including 10 key)
Essentials
Positive attitude
High school diploma or equivalent; college degree preferred
Minimum two years of related work experience
Effective communication skills
Interest and understanding of technology products and services
Business ownership mentality
$15-17 hourly 10d ago
Call Center Representative
Coconclean
Call center agent job in Colorado Springs, CO
We are looking for a CallCenter Representative to join our team! As a CallCenter Representative, you will be the main liaison between our company and current and potential customers. You main goal will be to effectively address customer issues, complaints and inquiries in a timely manner.
CallCenter Representative duties and responsibilities:
Manage inbound and outbound customer calls in a timely manner
Identify customers' needs and wants, give your best to clarify information
Research every issue and provide solutions to them
Recognize opportunities to upsell our products and services
Follow our company's communication “scripts”
Keep records of all conversations in our callcenter database in a comprehensible way
When assigned, attend educational seminars
Build strong relationships with customers
Follow our customer engagement strategy
Meet qualitative and quantitative targets
CallCenter Representative requirements:
Previous experience in a customer support role
Track your own work on a daily basis and compare to banchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with CRM technology
Customer focus
Ability to multi-task
Set priorities
Excellent time management skills
High school degree
$28k-36k yearly est. 60d+ ago
Winner's Circle - Customer Service
Daveandbusters
Call center agent job in Colorado Springs, CO
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Assists the Guest with all requests and answers questions as needed and makes recommendations on items.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Practices proper cost controls by accurately weighing tickets and scanning merchandise.
Responsible for stocking, displaying and securing merchandise in all storage areas.
Responsible for the reconciliation of tickets and merchandise inventory.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Be friendly and able to smile frequently.
Work days, nights, and/or weekends as required.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $14.42 - $16 per hour
Salary Range:
14.81
-
16.31
We are an equal opportunity employer and participate in E-Verify in states where required.
$14.4-16 hourly Auto-Apply 60d+ ago
Customer Service Representative
Overhead Door 3.8
Call center agent job in Colorado Springs, CO
1-3 years Customer Service experience, door industry preferred. Attention to detail and problem solving. Excellent telephone, written and verbal communication skills while interfacing with all levels of staff and customers. Working knowledge of PC's and related software including MS Word, Excel, Access, Lotus Notes, etc. Basic math skills required. Willingness to learn product and processes.
Education
High School Diploma or GED
Physical / Work Environment Requirements
Ability to stand for long periods of time in a non-climate controlled environment. Ability to lift up to 50 pounds Light clerical work including answering / screening / telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. and fork truck operation. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Process all necessary paperwork for the daily operation of the sales center as required. Delivery responsibilities as required. Including driver qualified (valid license). Assist in unloading and loading vendor and customer vehicles. Monitor completion of daily customer LTL shipment including UPS. Assist the GM and AGM with inventory controls including but not limited to cycle counts, daily review inventory levels, scrap processing and loss prevention. Other duties as assigned.
$36k-41k yearly est. Auto-Apply 60d+ ago
Customer Service Rep
Carsonvalleyhealth
Call center agent job in Colorado Springs, CO
Offering $15.16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$15.2-23 hourly 2d ago
Customer Service Rep
TCH Group, LLC 2.9
Call center agent job in Colorado Springs, CO
Offering $15.16 to $23 per hour
This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS:
Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
Assesses customer need for additional products/services
Assesses customer compliance with physician orders
Answers questions and provides customer education regarding products/services
Documents calls in computerized record keeping system
Enters customer orders in computerized system
Verifies and updates demographic information such as address and telephone number in computerized records
$15.2-23 hourly 2d ago
Customer Service Representative - Colorado Springs, CO
Kedia Corporation
Call center agent job in Colorado Springs, CO
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$29k-37k yearly est. 1d ago
Customer service/Sales Rep
RTA of Iowa
Call center agent job in Colorado Springs, CO
Join Our Team at RTA in Colorado Springs!
We are looking for dynamic and motivated individuals to join our team as a Customer Service/Sales Representative. As a key member of our team, you will be responsible for providing exceptional customer service and driving sales to help us achieve our goals.
Key Responsibilities:
Provide excellent customer service to all clients and customers
Assist customers with inquiries, concerns, and product information
Process sales transactions accurately and efficiently
Meet and exceed sales targets
Build strong relationships with customers to drive repeat business
Maintain a clean and organized work appearance
Stay up-to-date on product knowledge and industry trends
Qualifications:
Previous experience in customer service and sales is preferred but not required
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment
Strong attention to detail and organizational skills
Positive attitude and a willingness to learn
Ability to work independently and as part of a team
If you are passionate about providing outstanding customer service, enjoy interacting with people, and thrive in a sales environment, we want to hear from you!
$500 fast start bonus based on production
*Ask about our 3-6 month Management training Program
$29k-37k yearly est. 60d+ ago
Call Center Representative
Pueblo Community Health Center 3.5
Call center agent job in Pueblo, CO
CallCenter Representative (Bilingual Preferred) Full Time Starting Pay Range: $16.50 - $19.41 an hour Pueblo Community Health Center offers a flexible benefits program to full-time and part-time employees working 20 hours or more per week. Benefit opportunities presently available to employees are listed below:
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Long-Term Disability Insurance
* Short-Term Disability Insurance
* Life Insurance
* 403(b) Tax-Sheltered Annuity Plan
* Cafeteria 125 Flexible Spending Account
In addition to the benefits available for purchase through the Cafeteria 125 plan, Pueblo Community Health Center offers supplemental insurances and generous paid time off benefits including holidays and personal time off (PTO). The organization also contributes to the employee's tax-sheltered annuity plan after one year of service.
Job Summary: Answer and direct telephone calls, schedule appointments, answer inquiries and questions, troubleshoot problems and provide excellent customer service, maintain confidentiality.
Reports to: Clinic Support Services Supervisor
Supervision Exercised: None
Education/Experience/License/Certification:
* High School Diploma or Equivalent
* A minimum of one year experience in a medical office preferred
* Experience in appointment scheduling
Required Travel: Infrequent travel may include limited local travel
Knowledge/Skills/Abilities:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Good typing skills and computer working knowledge. Knowledge of ten-key machine. Ability to use routine office equipment, phone, copier, etc.
* Ability to handle confidential and sensitive information to communicate effectively on the telephone.
* Excellence in public relations and communication skills including identifying and responding appropriately to patient concerns.
* Conversational Spanish preferred (may be required depending on departmental needs) excellent organizational skills and ability to work in a multi-tasked environment.
* Essential to have ability to understand verbal information and instruction, exchange verbal information and to present information verbally.
* Essential to have ability to read and understand written materials, and to have ability to compose information and instruction in written form.
* Essential to have ability to memorize.
* Essential to have ability for reason mathematically and to have analytical and problem-solving skills.
Essential Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Ensure the function and activities of this department to embrace the philosophy, mission, values and Communicate with Heart service model supported by the Board of Directors of Pueblo Community Health Center, Inc.
* Adhere to the guidelines and procedures of Pueblo Community Health Center, Inc.
* Answer multiple phone lines and handle calls according to procedures.
* Greets caller as they contact the center by telephone.
* Respond to patients' inquiries, requests, dispute over the phone, and route it to the appropriate department or staff.
* Identify and escalate priority issues.
* Accurately schedule all necessary appointments.
* Confirm daily appointments and update demographic and insurance information.
* Enroll new patients into the system in order to obtain necessary screening and medical appointments.
* Answers inquiries by clarifying desired information; researching, locating, and providing information.
* Provide coverage on holidays and during extended hours as needed.
* Perform general office duties such as recordkeeping, filing, copying, scanning, etc.
* Process patient calls and messages through NextGen's electronic message/tasking system. Perform other duties as assigned.
The above duties are not all inclusive and are not intended to limit or define the duties that may be assigned.
Physical Demands:
The physical demands described here are representative of those that are typically required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* The employee frequently communicates with employees and the public while performing routine office tasks and must be able to exchange accurate information.
* The employee frequently retrieves and disseminates information using written materials and electronic devices.
* The employee frequently observes, receives and otherwise obtains information from all relevant sources and identifies information by categorizing, recognizing differences or similarities, and detecting changes in circumstances or events.
* The employee frequently operates computers and other office productivity equipment.
* The employee frequently remains in a stationary position while performing routine office tasks.
* The employee occasionally moves about the office; and positions self while performing routine office duties such as accessing files and operating equipment.
* The employee occasionally moves or positions objects weighing up to 25 pounds while performing routine office duties such as opening file drawers, moving files, etc.
Closing Date: Open until filled.
Pueblo Community Health Center is a tobacco and drug-free workplace. EOEA
Apply online at Pueblo Community Health Center
$16.5-19.4 hourly 12d ago
Customer Service Rep/Expediter (06367) - 695 Jerry St., Suite 108
Domino's Franchise
Call center agent job in Castle Rock, CO
Team Wow is looking for additional help as our market share continues to grow! Join our team and start planning for your future. We offer schedules that work with you, not against you. Even if you just need a second job for some extra cash, Domino's is the perfect place for you. We are searching for qualified customer service reps with personality and a desire to please. Sales continue to grow and we live to beat the rush, so come join our family today!! Our commitment to provide excellent customer service and food is nothing without our awesome team members that are always diligent in their work and part of a team environment. What we preach, we practice, and it all starts with you.
Job Description
ABOUT THE JOB
You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you.
ADVANCEMENT
Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity.
DIVERSITY
Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential.
SUMMARY STATEMENT
We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first!
JOB REQUIREMENTS
You must be 16 years of age or older.
General job duties for all store team members
Operate all equipment.
Stock ingredients from delivery area to storage, work area, walk-in cooler.
Prepare product.
Receive and process telephone orders.
Expedite orders to delivery and carryout vehicles.
Take inventory and complete associated paperwork.
Clean equipment and facility approximately daily.
Training
Orientation and training provided on the job.
Communication Skills
Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the
phone and in person.
Essential Functions/Skills
Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
Must be able to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
Ability to enter orders using a computer keyboard or touch screen.
WORK CONDITIONS
Exposure to:
Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks.
In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas.
Sudden changes in temperature in work area and while outside.
Fumes from food odors.
Exposure to cornmeal dust.
Cramped quarters including walk-in cooler.
Hot surfaces/tools from oven up to 500 degrees or higher.
Sharp edges and moving mechanical parts.
SENSING
Talking and hearing on telephone.
Near and mid-range vision for most in-store tasks.
Depth perception.
Ability to differentiate between hot and cold surfaces.
TEMPERAMENTS
The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions.
Qualifications
16 years of age or older with a good BGC
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-37k yearly est. 11d ago
Operations Staff | Part-Time | Pueblo Convention Center
Oak View Group 3.9
Call center agent job in Pueblo, CO
Oak View Group
Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.
Overview
The Operations Worker helps with the day-to-day operations of the facilities; setting up and tearing down of events, along with housekeeping duties.
This role pays an hourly rate of $15.16
Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year.
This position will remain open until April 17, 2026.
Responsibilities
Helps the Operation department with event changeovers, i.e. dance floors, stage risers, table, chairs, and signs
Performs routine to moderate tasks maintaining facility and equipment along with other inventory as needed.
Oversees housekeeping services for the facilities
Maintain an accurate record keeping system for hazardous materials communication program
Interacting with clients, serving their needs within the confines of state and local laws, and provides physical facility needs and performs custodial duties.
Performs moderate to difficult set-ups in a convention center setting.
Performs operation of machinery, included fork lifts and scissor lifts
Review and coordinate and changeover work plan, facility maintenance and operations
Qualifications
Possess superior interpersonal and strong written and oral communication skills
Ability to function in a fast-paced, high-pressure environment, handle multiple tasks at one time, meet deadlines
Must be self-motivated with strong leadership abilities and organizational skills
Working knowledge of operational equipment including but not limited to: forklift, pallet jacks, scrubbers, floor buffers, mechanical lifting devices, staging.
Ability to follow written instruction, interpret floor plans and event work orders
Candidates must be able to follow orders explicitly, be capable of working as part of a team, and be able to work well with other individuals. Candidates should be able to work alone if required, and be able to complete tasks up to and including final clean up and putting tools and supplies back to their assigned storage areas.
Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) work days and extended number of days
Forklift certification is preferred
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
$15.2 hourly Auto-Apply 3d ago
Alumni Engagement Specialist
University of Colorado 4.2
Call center agent job in Colorado Springs, CO
Alumni Engagement Specialist
University Advancement, Communications, and Engagement
Elevate Your Career at UCCS\: Innovate, Inspire, and Impact in the Rockies!
Who We Are
The University of ColoradoColorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Alumni Engagement Specialist to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.
At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery-a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.
Salary Range\: $56,449 - $60,000 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
Work Location: On Site with Hybrid Options
Benefits at a Glance
At UCCS, our employees are our most valued asset. We're proud to offer:
Generous Time Off\: Enjoy 22 vacation days, 10 sick days, paid parental leave, 13 recognized holidays, and provisions for bereavement, jury duty, and FAMLI Leave.
Robust Health Coverage\: Our comprehensive medical plans cover preventative care at no cost, including a yearly mental health visit. Plus, benefit from affordable dental, vision plans, and competitive prescription drug prices.
Financial & Retirement Benefits\: Take advantage of our health savings, flexible spending accounts, and life and disability insurance. Plan for your future with our retirement options.
Further Your Education\: Avail twelve (12) waived credits per academic year for courses at any CU campus. We invest in your educational and professional growth.
Wellness & More\: From wellness programs aimed at achieving your best self to various additional benefits through CU Advantage, we prioritize well-being and holistic development.
Want to know your total compensation? Use our calculator to get the complete picture!
Summary
University Advancement, Communications, and Engagement professionals build various levels of support and affinity for the institution through a coordinated effort as part of the university's primary outreach to the community and region. This includes building support and funding through community engagement and alumni outreach efforts, attendance at key events, representation on important initiatives and the creation of partnerships supporting the university's mission.
The Alumni Engagement Specialist plays a vital role in connecting alumni with career development opportunities and fostering lifelong engagement with the university. This position focuses on designing and executing career-related programming for alumni, cultivating meaningful relationships, and leveraging data to assess impact.
· UCCS Advancement
· Career Center
· System Advancement
· College and unit leaders
The role will be located as follows:
· 8 hours a week - UCCS Downtown
· 8 hours a week - UCCS Career Center (UCCS Main Campus)
· 8 hours a week - Main Hall (UCCS Main Campus)
· Up to 16 hours remote/hybrid, but with the flexibility for programmatic components
Essential Functions
The duties and responsibilities of the position include, but are not limited to:
Alumni Engagement & Programming (50%)
Assist, promote, and implement career-focused initiatives that connect alumni with students, faculty, and industry professionals.
Coordinate networking events, mentorship programs, career panels, and virtual and in-person workshops for learning and workshops featuring alumni to share their career experiences.
Collaborate with university departments to promote alumni involvement in career development efforts within the colleges.
Resource Development (20%)
In coordination with Alumni and Donor Engagement Director, create and manage career development resources tailored to alumni at all life stages
Coordinate with the T. Rowe Price Career and Innovation Center to align alumni needs with institutional career services
Promote certifications, micro-credentials, and enrichment courses aligned with alumni interests
Data (15%)
Maintain and analyze alumni engagement data to evaluate program effectiveness and identify trends.
Support Council for Advancement and Support of Education (CASE) reporting initiatives.
Track participation and feedback from events, workshops, and learning programs
Ensure data accuracy and collaborate with advancement and IT teams to optimize alumni tracking systems.
Relationship Management (15%)
Cultivate and sustain relationships with alumni to encourage ongoing involvement and support.
Serve as a liaison between the UCCS T. Rowe Price Career and Innovation Center and alumni, facilitating connections and responding to inquiries.
Partner with other campus units to align alumni career engagement efforts and share insights.
Contribute to the overall success of the Advancement Division by performing other duties and responsibilities as assigned.
Tentative Search Timeline
Priority will be given to applications submitted by\: December 5, 2025
Potential interview dates\: December 12-17,2025; January 5-19, 2026
Potential start date\: February 1, 2026
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
A bachelor's degree from an accredited institution in a related field is required with minimum 2 years experience in higher education.
Experience with constituent engagement and/or similar transferable skills is preferred.
Experience in alumni relations and engagement is highly desirable.
Experience in writing and communication strategy is preferred.
Experience in event planning is ideal.
Experience and proficiency with a CRM, Excel, Tableau websites and social media is preferred.
$56.4k-60k yearly Auto-Apply 60d ago
Call Center Representative
Cellular Sales 4.5
Call center agent job in Colorado Springs, CO
Cellular Sales CallCenter Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Salary Grade/Level/Family/Range
$15-17 per hour depending on experience and skill level.
JOB DESCRIPTION
Summary/ObjectiveProvide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character
Competencies
Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory ResponsibilityThis position has no supervisory responsibilities.
Work EnvironmentThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of WorkThis is a full-time position.
TravelNo travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a callcenter or customer service environment Data entry and typing skills (including 10 key)
Essentials
* Positive attitude
* High school diploma or equivalent; college degree preferred
* Minimum two years of related work experience
* Effective communication skills
* Interest and understanding of technology products and services
* Business ownership mentality
$15-17 hourly Auto-Apply 18d ago
Customer Service Representative
Systems Integration, Inc. 4.3
Call center agent job in Colorado Springs, CO
Systems Integration, Inc. (SII) is a leading provider of turnkey contact center infrastructure solutions and IT services. With decades of combined experience in IT and systems integration, we have helped US Government agencies and commercial businesses elevate their customer satisfaction with our portfolio of solutions and services. Join our customer service team to discover a professionally and financially rewarding career in an exciting, fast-paced, and growing government-contracting industry!
We are hiring Tier 1 Customer Service Center Representatives to work at a site in Colorado Springs, CO location. Must be available to work between a shift during the hours of operation which are 2:30am to 7:30pm MST (7) days per week, 365 days per year. Shift schedules are 2:30am to 11am and 11am to 7:30pm including weekends and holidays. Please note, this position is an on-site position.
CallCenter Representatives will be able to confer with customers by telephone to provide information and conduct research to resolve questions. They will verify that appropriate responses were provided to resolve customer inquiries and keep detailed records of customer interactions. Representatives will be able to use Customer Relationship Management (CRM) software as well as research extensive commercial and government databases.
Work Authorization/Security Clearance
* Must be a US Citizen and be able to obtain a public trust security clearance.
The successful applicant will have:
* Proven knowledge and experience in the principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
* Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar to produce clear documentation of calls.
* CallCenter Reps will be adept at active listening, effective speaking skills to convey information effectively, be service oriented actively seeking ways to help and resolve problems.
* Must excel at reading comprehension understanding written work in work related documents.
* Must employ critical thinking skills using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
SII is an equal opportunity employer, offering competitive pay and performance-based incentives, including 10 paid holidays per year.
Must be able to pass a federal background check that inlcudes a credit check.
$30k-36k yearly est. 60d+ ago
Customer Service Representative - Colorado Springs, CO
Kedia Corporation
Call center agent job in Colorado Springs, CO
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools used in this occupation:
Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS
Technology used in this occupation:
Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences.
AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
$29k-37k yearly est. 60d+ ago
Customer Care Specialist
Serenity Mental Health Centers 3.7
Call center agent job in Parker, CO
Job Description
Customer Care Specialist - No Healthcare Experience Needed
Make a Meaningful Impact - Bring Compassion, We'll Provide the Training
At Serenity Healthcare, we're transforming mental wellness through empathy, innovation, and science-backed care. We're currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others - this could be your perfect next step.
How much does a call center agent earn in Colorado Springs, CO?
The average call center agent in Colorado Springs, CO earns between $23,000 and $45,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Colorado Springs, CO