Oil Filter Representative
Call center agent job in Denver, CO
Crystal Clean (CC) is one of the nation's leading privately held companies in the environmental waste services industry. We are seeking highly motivated individuals with a strong work ethic to join our rapidly growing company. Crystal Clean offers competitive compensation, excellent benefits, and opportunities for advancement. We are willing to provide complete training for this opportunity!
Purpose: Filter Drivers support Crystal Clean's oil collection program by collecting used oil filters from customer locations and transporting them safely back to the branch.
Essential Duties:
Service existing customers by removing full oil filter containers and leaving empty containers.
Provide excellent customer service.
Align work orders to minimize mileage and travel time.
Inspect vehicle and equipment for safe operation.
Maintain driving log for D.O.T.
Complete all required paperwork accurately and neatly.
Recognize potential sales opportunities and notify appropriate branch personal.
Adhere to all corporate policies and standards including but not limited to environmental and regulatory, human resources, facility, equipment, operations and maintenance.
Present a positive image of Crystal Clean to fellow employees, external contacts, and the general public.
Other duties as assigned by management.
Position Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education, Certificates, Licenses, or Designations
Must be able to obtain Class B CDL License with Air Brakes and Hazmat endorsements
Specific Skills
Ability to work independently and keep to a tight schedule
Safe Driving Record
Strong customer service
Work Environment: While performing essential duties of this position an individual regularly works in a variety of environments, and is required to see, talk, hear, reach with hands, stand, walk, and drive. Duties may require bending, squatting and twisting, and exposure to dirt, dust and fumes. Lifting over 50 lbs. will be required on an infrequent basis. Individual will be exposed to outdoor environment (including heat and cold) on a frequent basis. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.
Crystal Clean LLC is an Equal Opportunity Employer.
Crystal Clean expressly values diversity, equity, and inclusion, and encourages the applications of individuals from diverse backgrounds, so that Crystal Clean reflects the communities and customers that we serve.
The average annual earning potential for this position is $50,000 - $75,000, and includes benefits such as the following:
Health, Dental and Vision insurance
Wellness Program
Flexible Spending Accounts
Life Insurance
Long-Term Disability
Employee Assistance Program
Tuition Reimbursement
The compensation for this role is comprised of a weekly base salary plus commission. Actual total earnings will vary based on performance and location and may fall outside of the range shown.
Customer Vehicle Service Agent
Call center agent job in Denver, CO
Are you passionate about providing top-notch service and ensuring vehicles are rental-ready? As a Customer Vehicle Service Agent at SIXT, you'll play a vital role in delivering exceptional customer experiences for clients from around the globe. Your responsibilities will include meticulously documenting vehicle conditions, perform thorough cleaning and maintenance, and identify any damage. Look forward to numerous development opportunities with an hourly rate of $23.
YOUR ROLE AT SIXT
You ensure every vehicle is spotless and rental-ready by cleaning, polishing, and performing basic maintenance checks, from fluid levels to tire pressure, ensuring a premium customer experience
You inspect incoming vehicles for damage, manage service alerts, and coordinate with the team to address any maintenance needs, keeping the fleet in top condition
You keep the lot organized for smooth traffic flow, tagging vehicles for maintenance, and ensuring cars are moved to the proper locations efficiently
You assist customers with a friendly welcome, check vehicles for belongings, and handle questions about returns, charges, or additional services, providing clear and accurate information
You shuttle cars between locations, dealerships, and car washes, making sure vehicles are always where they need to be and ready for the next rental
YOUR SKILLS MATTER
Education & Experience You have a high school diploma or GED and at least 1 year of experience in vehicle service or a related field. Experience in car rental, automotive maintenance, or dealership services is preferred
Communication Skills You have strong verbal communication abilities, allowing you to interact effectively with customers, coworkers, and management, ensuring a smooth and pleasant experience for all
Attention to Detail You can discreetly check vehicles for any damage, verify fuel levels, and accurately document findings, maintaining the quality and safety of the fleet
Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship
Work Hours & Conditions You can work 40 hours per week, including day or evening shifts, and are comfortable working outdoors in all types of weather conditions. You are also physically able to move in and out of vehicles throughout your shift
Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus
WHAT WE OFFER
Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays
Employee Assistance Program Access support whenever needed through our Employee Assistance Program
Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees
Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance
Additional Information
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Call Center Representative
Call center agent job in Denver, CO
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Primary job functions do not typically require exercising independent judgement.
Qualifications
Minimum of 1 year of experience in a call center
Strong phone and verbal communication skills along with active listening skills
Familiarity with CRM Systems
Experience using IVR/ACD (Five9, Cisco, etc)
Additional Information
All your information will be kept confidential according to EEO guidelines.
Junior Customer Service Agent
Call center agent job in Boulder, CO
At Price Solutions, our mission is to foster and encourage innovative solutions, creative problem-solving, and the ability to provide a dynamic range of outreach services to our clients. In order to better support daily operations in our retail locations, we are seeking to fill another entry level management position. The Junior Operations Manager will focus heavily on business development practices of our Denver location, campaign operations, and managing key functions alongside the location director.
RESPONSIBILITIES:
• TRACKING AND REPORTING - Act as the Team Operations liaison to divisional teams, producing special reports, data, and sales tracking information in order to reach company and individual goals and quotas. Detect problems and resolve issues quickly.
• CAMPAIGN DEVELOPMENT - Conduct territory research and monitor market trends or best practices surrounding the use of systems to drive team business objectives. Think outside of the box as to always be one step ahead of competitors.
• PRODUCT KNOWLEDGE - Assist with collaborative efforts surrounding the redesign of products and be able to inform customers of any products that align with their needs. Continued education and training to benefit the company's ability to market and connect with consumers effectively.
• CLIENT/TRAINING MEETINGS - Collaborate with internal management and peers to assist with marketing strategies and team management, in preparation for conflict resolution, upselling potential, and FAQ's while meeting with interested parties.
• DEMONSTRATIONS - Assist in the creating and delivery of presentations for department meetings/workshops or demonstrations in office. Attend scheduled outings with consumers and follow ups with current or potential consumers.
QUALIFICATIONS:
Bachelor's degree or 2 years of related experience
Proven ability to lead, train, and develop others
Strong communication and interpersonal skills
Demonstrated success in achieving sales targets and driving revenue growth
Ability to travel to retail sites as needed
Those with interest in the following categories tend to do well in this role: Customer Service, Relationships, Customer Acquisition, Business Development, Leadership, Hospitality, Campaign Management, Communication, Training, Sales, Retail, Promotions, Team, Club, Athlete, Teamwork, Advertising, Marketing, Client Acquisition.
Auto-ApplyCall Center Agent
Call center agent job in Denver, CO
Apply now to join the world of VIBE DINING as a key part of the guest experience!
Looking for a fast-paced, high-energy opportunity that keeps you connected to the hospitality industry? Our call center offers an excellent chance to transition from the restaurant while staying engaged in the dynamic world of hospitality.
We're rolling out a new pay incentive to reward our hardworking team members!
Monday through Friday: Employees working 7 PM or later will earn an extra $1 per hour.
Saturdays & Sundays: Employees working any hours on these days will earn an extra $2 per hour.
Supervisors are eligible for the weekend incentive only.
Take advantage of this opportunity to boost your earnings!
Call Center Perks:
Full time employees receive $250 monthly commuter bonus
Part time employees receive $150 monthly commuter bonus
Two meals provided to Call Center Team Daily
Flexible scheduling options to accommodate work-life balance
Shifts available:
Thursday through Monday
5:00pm to 1:00am
3:00pm to 11:00pm
2:00pm to 10:00pm
Other shifts available
JOB DESCRIPTION
The Guest Service Agent is a critical part of our team, handling high-volume guest inquiries across multiple platforms (phone, chat, email, and social media). You'll coordinate reservations, private dining, catering, and take-out orders while ensuring each guest experience is seamless and stress-free.
If you thrive in fast-paced, high-pressure environments and enjoy providing top-tier hospitality, this role is for you!
WHO YOU ARE
A driven individual who cares passionately about providing a high-level of customer service
Excited to grow your career with the leaders of Vibe Dining
Proficiency in programs like Contact Center communication software, OpenTable, and Microsoft 365
Has the ability to set priorities and meet deadlines
Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner
Has excellent phone etiquette with a personality that shines through to our guests
Good writing, time management, interpersonal, organizational, and communication skills
The ability to work in a high volume and ever-changing environment
Must have availability to work nights, weekends and holidays
Always maintains a professional demeanor and is punctual and reliable for your team members.
Why Join Our Team?
Comprehensive Benefits Package
Medical, Dental, and Vision Insurance
Group Life and Disability Insurance
Group Accident, Hospital Indemnity, and Critical Illness Insurance
Traditional and Roth 401(k) Plan
Exclusive Perks & Growth Opportunities
Employee Dining Discounts and/or Complimentary Onsite Meals
Career Development & Limitless Growth Opportunities
If you reside in Arizona, California, Colorado, Illinois, Massachusetts, Michigan, Minnesota, Nevada, New Jersey, New York, Oregon, or Washington, D.C., you are entitled to Paid Sick Time in accordance with state and local regulations.
Paid Time Off
Employee Assistance Program (EAP)
Commuter and Dependent Care Benefits
We use eVerify to confirm U.S. Employment eligibility.
Call Center Agent
Call center agent job in Denver, CO
Job DescriptionDescription Job Title: Call Center Agent Job Type: Full-time We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be the first point of contact for customers, providing exceptional service and support across various communication channels. Your primary responsibilities will include handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities
Answer inbound calls from customers, addressing inquiries, concerns, and requests in a professional manner.
Make outbound calls to follow up on customer issues or to conduct surveys and gather feedback.
Provide accurate information about products, services, and promotions.
Resolve customer complaints by providing effective solutions in a timely manner.
Maintain a high level of professionalism and empathy while interacting with customers.
Document all customer interactions accurately in the system, ensuring records are updated.
Meet or exceed performance targets, such as call handling time, customer satisfaction scores, and resolution rates.
Collaborate with team members and management to resolve complex issues and improve service quality.
Skills, Knowledge and Expertise
High school diploma or equivalent.
Excellent communication skills, both verbal and written.
Strong problem-solving abilities and attention to detail.
Ability to multitask and handle a high volume of calls effectively.
Comfortable using computers and various software applications.
Positive attitude, patience, and a customer-first approach.
Benefits
Health, dental, and vision insurance
Paid time off (PTO) and holidays
Retirement plan options (e.g., 401(k))
Professional development opportunities
Wellness programs
Call Center Agent
Call center agent job in Denver, CO
Job DescriptionDescription Job Title: Call Center Agent Job Summary: We are seeking a motivated and customer-oriented Call Center Agent to join our team. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent service to customers by addressing their inquiries, resolving complaints, and providing information on products or services. Your role is crucial in maintaining positive customer relations and ensuring satisfaction through professional, courteous, and effective communication.
Key ResponsibilitiesHandle Inbound and Outbound Calls:
Answer customer inquiries efficiently and effectively.
Make outbound calls to follow up with customers or provide information on products, services, or promotions.
Provide Excellent Customer Service:
Listen to customer needs and provide appropriate solutions or support.
Maintain a positive and professional attitude in all interactions.
Resolve Customer Complaints:
Handle complaints with empathy and ensure customer satisfaction.
Escalate complex issues to supervisors when necessary.
Process Orders and Transactions:
Assist customers with order placement, billing inquiries, and account information.
Accurately update customer information in the system.
Meet Performance Metrics:
Work towards achieving daily and monthly performance targets.
Adhere to call center policies and guidelines, including call handling time, quality standards, and attendance.
Skills, Knowledge and Expertise
High school diploma or equivalent (some positions may require an associate's or bachelor's degree).
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Ability to handle high call volumes and manage time effectively.
Familiarity with call center software and CRM systems is a plus.
Benefits
Comprehensive health, dental, and vision insurance.
Paid time off and holidays.
Retirement plan with company match.
Professional development opportunities.
Fun and creative work environment.
Call Center Quality & Insights Specialist
Call center agent job in Denver, CO
At bet365, we're one of the world's leading online gambling companies, revolutionising the industry since 2000. Founded by Denise Coates CBE, we now employ over 9,000 people and serve over 100 million customers in 27 languages. Our focus on In-Play betting has solidified our market-leading position, offering an unmatched experience across 96 sports and 700,000 streaming events. With over 750 concurrent sporting fixtures at peak and more live sports streamed than anyone else in Europe, we handle over 6 billion HTTP requests daily and process more than 2 million bets per hour at peak.
We empower our employees to push boundaries and explore new ideas, cultivating a culture that celebrates and rewards creativity. This offers employees a wealth of opportunities for growth, giving them the opportunity to make a real impact in the world of online gambling. As a forward-thinking company, we're breaking new ground in software innovation too, redefining what's possible for our customers worldwide.
Job Description
A Call Center Quality & Insights Specialist, who will play a critical role in driving the quality and consistency of our Customer Service operations by understanding, interpreting and recommending improvements.
Working within the global quality assurance team, you will have the opportunity to lead key quality initiatives and provide data driven insights that improve customer service globally.
You will collaborate with cross-functional teams, creating and structuring weekly reports in a way that makes data accessible for all levels, offering actionable recommendations to enhance processes and agent performance and drive continuous improvement initiatives.
Insights provided will form the basis of Business reviews and provide the background for evidenced based change across the operation.
The salary range for this role is $60,000 - $70,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Qualifications
Strong analytical and problem-solving capabilities.
Proficiency in advanced Excel and data analysis.
Experience in Customer Service Quality Assurance.
Lean Six Sigma Green Belt certification.
Proven experience in root cause analysis and expertise in quality tools such as Fishbone Diagram, 5 Whys, Pareto Analysis, and Voice of the Customer (VOC).
Excellent communication, collaboration, and interpersonal skills.
Ability to work effectively across different time zones.
Passion for continuous improvement and driving operational excellence.
Strong attention to detail and process optimization skills.
Ability to lead and influence cross-functional teams.
Additional Information
On-boarding new QA programs and lead Auditor Certifications.
Creating data-based reports and offer insights to Quality Assurance Managers and Supervisors to feed into Customer Service Teams.
Conducting root cause analysis and highlight trends and opportunities for the line of Business.
Providing insights and recommendations to stakeholders.
Collaborating with teams globally to implement Quality Assurance initiatives.
Ensuring consistency in processes and drive best practices.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Call Center Inbound Sales Agent
Call center agent job in Englewood, CO
Member Service Inbound Agent
The outdoors is a big place and just as it offers endless adventures, so does our company.
Camping World is the premier one-stop-shop for everything RV. Along with RV parts and accessories, we also offer a full selection of new and used RVs for sale; service centers with over 2,500 bays and over 2,000 technicians on staff; over 135 collision centers; RV Spa detail and refurbishment centers; technical advice from knowledgeable experts and hard-to-find parts.
As the RV industry leader, Camping World is always looking for new and better ways to enhance your RV and outdoor experience. Camping World is a big place, just like the great outdoors. We make it our mission to equip you for it. We've got an awesome team already, but there's always room for more!
Inbound Member Services Agent
America's champion for fun, freedom, adventure, and making RVing easier. We have an excellent opportunity available for high-energy and motivated sales professionals at our Englewood, CO Call Center. The ideal candidate will handle inbound calls relating to Good Sam membership service and sales.
Job Duties:
Provide excellent customer service and sell a variety of Good Sam memberships; Heavy emphasis on call center sales and up-selling.
Receive and respond to membership inquiries by listening attentively and responding with first class customer service.
Process and receive customer calls and solicit additional sales of various memberships and services.
Provide knowledge to customers by explaining the type of service or membership offered.
Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates.
Validate and update membership accounts with required call and order information.
Perform other duties as assigned.
Minimum Qualifications:
High school diploma or equivalent
At least one year in a professional call center setting and sales experience preferred.
Strong interpersonal, verbal/written communication and listening abilities required.
Must have effective organizational skills.
Basic computer knowledge and ability to learn in-house computer programs essential.
Pay Range:
$14.00-$18.27 Hourly
In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: ******************************
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
Auto-ApplyCustomer Experience Representative
Call center agent job in Wheat Ridge, CO
Blue Sky Plumbing is looking for Customer Experience Coordinator to assist potential prospects with product and service information, plus scheduling of online inquiries. This position will handle customer service requests via phone, online submissions, texts, and online marketing requests. This position will manage a large volume of inbound and outbound inquiries, and scheduling for all Blue Sky services. To be successful in this position, candidate must have a strong sense of urgency and superior customer service skills.
Our Customer Experience Coordinators are one of our most important resources in our company. They provide the sole source for our ability to meet our customer's needs. We have a set of high standards for job qualification and job performance. Our coordinators must have strong skills and a willingness to learn and grow with the company.
To be successful in this role, you must be:
A Multitasker: Able to handle multiple projects and tasks in a fast-paced environment
Detail Oriented: Able to pay attention to the minute details of a project or task
Efficient: Able to work in a fast-paced environment and handle multiple projects and goals
Competitive: Able to strive to get ahead, finish projects, and exceed goals for monetary incentive
Goal Oriented: Able to focus on a goal and obtain a pre-determined result, achieving all necessary KPIs and exceeding metrics
Communicative: Able to communicate information via writing and spoken word clearly and concisely
Customer Oriented: Able to take care of customer needs while following company procedures
Problem Solvers: Able to find a solution for or to deal proactively with work-related problems
Professional: In the way you speak, dress, and act.
Requirements
To adequately perform the duties of this job the employee is regularly and routinely required to sit, stand, walk, stoop, use hands to finger, handle controls; hear, and talk. The employee frequently is required to reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment will subject employees to continual interruptions and changing priorities. Effective, consistent, and constant communication with customers, vendors, co-workers, and others is required.
Work Environment:
Office-based role with regular use of phones and computers.
Fast-paced environment requiring flexibility and problem-solving.
May require occasional overtime availability, depending on seasonal demand.
Benefits
Pay Rate Range: $19-$23/h
Three Kaiser Medical Plans to select from with a 100% Company Paid Option
Dental & Vision Insurance
Voluntary Life Insurance & Accident Coverage options
Company Paid Short Term Disability, Long Term Disability & Basic Life
Employee Assistance Programs
Retirement Account with 3% Company Match
Paid Vacation & Paid Sick Time
Maternity & Paternity Pay
Company Paid Gym Membership, Costco Membership & Chiropractic Care
Company Provided Vehicle
Company Provided Uniforms
Phone & Tablet Provided
Weekly Payroll
Auto-ApplyParts Expert - Call Center
Call center agent job in Brighton, CO
Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.
Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor.
Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
* Medical, Dental, and Vision Insurance
* Life (Voluntary and Employer Paid) and Disability Insurance
* 401(K) with company match beginning with your first contribution.
* HSA and/or FSA, as applicable
* Paid Time Off, Sick Time, and Company Paid Holidays
* Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
* Listen, exhibit energy and project a genuine willingness to assist.
* Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
* Drive sales growth by cross-selling, add on sales and exceptional customer service.
* Provide prompt, courteous and accurate service to customers.
* Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
* Being processed focused on recording departmental data; i.e. lost sales.
* Answer telephones professionally and pleasantly.
* Follow-up on customer orders and resolve problems with the customer's satisfaction.
* Communicate often and timely with customers and associates.
* Resolve problems, handle conflict and make effective decisions.
* Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
* Maintain familiarity with all inventory products and merchandising programs and ordering systems.
* Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed.
* Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
* Utilize company information systems to process orders timely and accurately.
* Understand dealership credit policies.
* Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
* Other duties as assigned by the manager.
Requirements
WORK ENVIRONMENT & PHYSICAL ABILITIES:
* Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
* The position may require standing, balancing, bending or stooping for prolonged periods of time.
* The position requires vision and hearing within normal range.
* Requires the ability to work under stressful conditions or irregular hours.
* Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
* Ability to communicate by providing verbal feedback in a professional manner.
* Ability to receive and analyze data and input into the computer.
* Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
* High school diploma or equivalent.
* Valid Driver's License and MVR in good standing.
* Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user.
* Knowledge of computers is a must.
* Knowledge of diesel engines, gas engines, drive train, and suspensions.
* Excellent verbal and communication skills.
* Provide outstanding customer service.
* Detail oriented.
* Ability to understand vague and implicit instructions and react favorably in all work situations.
* They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
* Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
* Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
* They must be able to understand people and be able to communicate effectively with them.
* Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
* Type: Hourly
* Compensation Range: $26.00 - $34.00
* Bonus Eligibility: Yes
* Reports To: Parts Call Center Supervisor
* Closing Date: Open until filled
Call Center Representative
Call center agent job in Applewood, CO
TechOp Solutions is seeking Customer Service Representatives (CSR) with strong listening skills, compassion, and a commitment to excellent service. The CSR will handle inquiries, process and track orders, and provide support via phone, email, and other channels.
Duties:
Receive and process orders via phone, fax, mail, email, etc.
Provide courteous and professional support during inbound calls and emails
Maintain records, reports, and quality control documentation
Handle payments orders via approved systems
Guide customers in using the approved systems, including ordering items and updating information
Other duties, as assigned
Requirements
Minimum of 2 years' experience in a customer service environment
Proficient in ordering process CRMs
Proficient in communication (oral and written), analytical thinking, and customer service
Minimum of a high school diploma, or equivalent
Proficient in the use of Microsoft Office application
Must be able to pass a typing test
Must be able to obtain and maintain government agency suitability requirements as a condition of employment
Benefits
The pay range for this role reflects a variety of factors that are considered when making compensation decisions, including but not limited to: job location, relevant skills and experience, education and certifications, contract-specific requirements, and organizational needs. Final compensation will be determined based on the facts and circumstances of each individual case, and it is not typical for hires to be made at or near the top of the range. A reasonable estimate of the current range for this position is $18.56. - $23.65 hourly. This position is covered under the Service Contract Act (SCA) and includes health and welfare benefits in addition to any applicable vacation and holiday leave as required by the contract
(The application deadline is October 1. This date is tentative and may change with short or no notice.)
Auto-ApplyCustomer Experience Representative
Call center agent job in Golden, CO
This Customer Experience Representative is responsible for providing a superior customer experience and a supportive environment for optimal customer care. This role involves triaging high volume phone calls, data entry, and addressing other administrative needs. The Customer Experience Representative will support Belmar Pharma Solutions management in carrying out the company's mission.
Call Center Talent Pool Req (Colorado)
Call center agent job in Denver, CO
Make a Difference in Healthcare: Join FreedomCare in Colorado! Are you passionate about helping others and building a rewarding career in healthcare?
We're building a talent pool of strong customer service professionals for FreedomCare Colorado. We're searching for talented and motivated individuals interested in any of the following roles:
HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one.
Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them.
Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations.
Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for.
Ideal Candidate Will Possess:
Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience.
Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers.
Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team.
Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully.
Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations.
Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking.
Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process.
These are hybrid positions that will require all employees to commute into our FreedomCare Colorado office 3 days per week. Our Colorado office is located in Denver near the Denver Tech Center.
**Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities*
Why Join Us?
Impact Lives: You'll play a vital role in supporting individuals and their families in need.
Growth opportunities: We offer a supportive environment for professional development and advancement.
Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities.
FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive.
About our Company
Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations.
FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV.
We pride ourselves on our values which drive the level of care that we deliver to our patients:
Here For You (An attitude of service, empathy, and availability)
Own It (Drive and ownership)
Do the Right Thing (High integrity)
Be Positive (Great attitude and a can-do positive approach to challenges)
At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics.
Review all current available job opportunities here: Jobs - Freedom Care
#INDHV
At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $20.00 and $24.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.
Compensation Range$18-$22 USD
Auto-ApplyParts Expert - Call Center
Call center agent job in Brighton, CO
Job DescriptionDescription:
Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.
Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor.
Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
Listen, exhibit energy and project a genuine willingness to assist.
Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
Drive sales growth by cross-selling, add on sales and exceptional customer service.
Provide prompt, courteous and accurate service to customers.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Being processed focused on recording departmental data; i.e. lost sales.
Answer telephones professionally and pleasantly.
Follow-up on customer orders and resolve problems with the customer's satisfaction.
Communicate often and timely with customers and associates.
Resolve problems, handle conflict and make effective decisions.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Maintain familiarity with all inventory products and merchandising programs and ordering systems.
Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed.
Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
Utilize company information systems to process orders timely and accurately.
Understand dealership credit policies.
Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
Other duties as assigned by the manager.
Requirements:
WORK ENVIRONMENT & PHYSICAL ABILITIES:
Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
The position may require standing, balancing, bending or stooping for prolonged periods of time.
The position requires vision and hearing within normal range.
Requires the ability to work under stressful conditions or irregular hours.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Ability to communicate by providing verbal feedback in a professional manner.
Ability to receive and analyze data and input into the computer.
Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent.
Valid Driver's License and MVR in good standing.
Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user.
Knowledge of computers is a must.
Knowledge of diesel engines, gas engines, drive train, and suspensions.
Excellent verbal and communication skills.
Provide outstanding customer service.
Detail oriented.
Ability to understand vague and implicit instructions and react favorably in all work situations.
They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
They must be able to understand people and be able to communicate effectively with them.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
Type: Hourly
Compensation Range: $26.00 - $34.00
Bonus Eligibility: Yes
Reports To: Parts Call Center Supervisor
Closing Date: Open until filled
Parts Expert - Call Center
Call center agent job in Brighton, CO
Full-time Description
Transwest has an opportunity for a Call Center Parts Expert who will be responsible for the retail, commercial and industrial sales of transportation products and services to retail customers via phone, email and other company approved methods of communication. This is an ideal opportunity for a candidate with heavy duty, medium duty, and trailer parts experience who has excellent customer service skills to join our Parts Expert team. The Parts Expert must be a good steward for Transwest, cross-sell departments, utilize and manage all company resources, meet departmental objectives and be above all reproach.
Position is classified as an in-office role for collaboration, connectivity, innovation, mentorship, and skill development when supported by Transwest assigned office space within 50 miles of the employee's primary residence. Opportunities for a hybrid or remote work outside the defined area are under management discretion and are not based on any one factor.
Schedule shifts will be determined by your direct supervisor and are subject to change at any time with or without prior notice in support of servicing customer expectations at the sole discretion of Transwest.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
Medical, Dental, and Vision Insurance
Life (Voluntary and Employer Paid) and Disability Insurance
401(K) with company match beginning with your first contribution.
HSA and/or FSA, as applicable
Paid Time Off, Sick Time, and Company Paid Holidays
Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
Respond to customer inquiries for parts sales via phone, email and other company approved methods of customer communication.
Listen, exhibit energy and project a genuine willingness to assist.
Effectively communicate with clientele to ensure objective, ask pertinent open-ended questions and provide information to assist customers and ensure that we provide the highest level of customer satisfaction.
Drive sales growth by cross-selling, add on sales and exceptional customer service.
Provide prompt, courteous and accurate service to customers.
Drives sales through engagement of customers, suggestive selling, and sharing product knowledge.
Being processed focused on recording departmental data; i.e. lost sales.
Answer telephones professionally and pleasantly.
Follow-up on customer orders and resolve problems with the customer's satisfaction.
Communicate often and timely with customers and associates.
Resolve problems, handle conflict and make effective decisions.
Effectively communicate to customers any relevant policies and/or procedures regarding purchases, returns, credit terms, etc.
Maintain familiarity with all inventory products and merchandising programs and ordering systems.
Provide trouble-shooting support and service to customers experiencing problems in the field and selling repair parts as needed.
Document customer quality issues as they arise and work with the team to resolve issues in a cost-effective and expeditious manner.
Utilize company information systems to process orders timely and accurately.
Understand dealership credit policies.
Set an example of professionalism and positive attitude including a neat, orderly, safe work environment.
Other duties as assigned by the manager.
Requirements
WORK ENVIRONMENT & PHYSICAL ABILITIES:
Activities require a full range of body motion including handling and lifting, manual and finger dexterity and eye-hand coordination.
The position may require standing, balancing, bending or stooping for prolonged periods of time.
The position requires vision and hearing within normal range.
Requires the ability to work under stressful conditions or irregular hours.
Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
Ability to communicate by providing verbal feedback in a professional manner.
Ability to receive and analyze data and input into the computer.
Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
High school diploma or equivalent.
Valid Driver's License and MVR in good standing.
Direct industry experiences selling medium and heavy-duty truck parts through distribution and/or directly to the end user.
Knowledge of computers is a must.
Knowledge of diesel engines, gas engines, drive train, and suspensions.
Excellent verbal and communication skills.
Provide outstanding customer service.
Detail oriented.
Ability to understand vague and implicit instructions and react favorably in all work situations.
They must be mentally adaptable and flexible in dealing with a variety of people and may be frequently called upon to handle difficult situations.
Able to resolve problems, handle conflict and make effective decisions under pressure. They must have a long attention span in order to listen to people, perceive the real problems and bring issues to a successful conclusion.
Have the ability to give, receive and analyze information, formulate work plans, prepare written materials and articulate goals and action plans.
They must be able to understand people and be able to communicate effectively with them.
Ability to successfully complete a General Abilities Assessment and pass post-offer background check, physical and drug screening.
JOB DETAILS:
Type: Hourly
Compensation Range: $26.00 - $34.00
Bonus Eligibility: Yes
Reports To: Parts Call Center Supervisor
Closing Date: Open until filled
PT Customer Service Agent - $18.81
Call center agent job in Denver, CO
We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line or Return Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences and ensure they receive top-notch service from start to finish.
As a Return Agent, you will:
Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor.
Conduct thorough inspections of returning vehicles, checking for damage, recording mileage, and verifying fuel levels.
Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed.
Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle.
Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have.
Perform other duties as assigned to support business needs and objectives
Requirements:
Valid Driver's License
Top-notch people skills
Ability to troubleshoot with a smile
Patience and understanding throughout the rental experience
High School Diploma or equivalent
We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.
Europcar Mobility Group
Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
“We help to change the way you move”
is what we stand for and brings us together.
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.
Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car , one of the main players in the car rental market in the US, with a "value for money" positioning.
Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
More info at: *******************************
Auto-ApplyCall Center Representative Preferred Bilingual English/Spanish
Call center agent job in Broomfield, CO
When joining Elevations, you can expect to work for a company with:
A leadership team that strives to make this the best place you've ever worked!
A focus on supporting our employees' mental, physical, and financial well-being
A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
A passion for consistently providing amazing experiences and creating raving fans
If you join our team, here are some of the perks you can expect:
A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
Up to a 4% match on 401(k) contributions
Up to twelve weeks of fully paid parental leave
An extensive Employee Assistance Program that provides personalized care options for your whole household
Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year
Location
Hybrid:
Elevations Credit Union- Broomfield Basecamp
Employees who are able to perform the essential functions of their jobs away from an Elevations location may do so with the expectation that they are onsite at least fifty percent of the time over a two-week pay period.
Summary/Objective
Our members rely upon the Member Solutions Guide (MSG) to be their trusted go-to source for help with any account maintenance, transactions, products, online assistance and account troubleshooting. An MSG continually demonstrates a superior approach to service as they engage internal and external members over the phone by providing the highest level of member service. In so doing they will create raving fans and amazing experiences-every member, every time.
Essential Functions.
Exhibits passion for Elevations Credit Union (ECU) and demonstrates Elevations' core values, Integrity, Respect, Passion, Creativity, and Excellence.
Demonstrates the PEAK'T service model while engaging with internal and external members, utilizing open ended questions to understand and identify appropriate solutions to their immediate or underlying needs. In so doing, seeking to achieve first call resolution while protecting the integrity of our member's accounts.
Demonstrates operational excellence through compliance of established policies, procedures, and processes.
Has knowledge of products including but not limited to deposit accounts such as checking, savings, and CDs, etc. as well as loans- auto, personal, home, etc.
Assists members with not only their existing products but identifying opportunities to educate them on online self-service capabilities and/or new products.
Performs a variety of support and off phone tasks including but not limited to member survey follow up, service events, and online compliance courses.
Reports To
Contact Center Manager
Manages:
This role does not have supervisory responsibility.
Required Skills, Education and Experience
High School diploma or equivalent GED.
Minimum of one year in fast-paced customer service, sales, or banking experience
Excellent written and verbal communication, to include written and verbal instructions
Understanding of Apple, Android, PC and Mac systems
Demonstrated adherence to Federal and State laws and regulations governing applicable to the Credit Union, including the Bank Secrecy Act.
Preferred Skills, Education and Experience
Bilingual English/Spanish speaking preferred - includes $150/month bilingual bonus after passing aptitude assessment
Work Environment
Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.
Physical Requirements
Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects
Position Type/Expected Hours of Work
Full time 40 hours per week
Days of work: Monday - Friday 9:00am to 6:00 pm and every 3rd Saturday 8:00am to 1:00 pm
Classification:
Non-Exempt
Compensation:
The base pay of the budgeted range is $20.30 per hour + annual bonus.
Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.
Anticipated Application Window:
This role is anticipated to close within 25 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado's Front Range. Founded in 1952, we've grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we've made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.
EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.
Candidates for certain positions may be required to submit to a credit history report in determining qualification for employment with Elevations Credit Union. If the position you are applying for requires a credit history report, any information received in such a report will not be the sole factor in making an employment decision. A history of personal financial irresponsibility may be reason for disqualification insofar as it relates to your potential job duties. Elevations Credit Union is aware that occasionally there are extenuating circumstances that may affect an individual's credit history. We comply with the Fair Credit Reporting Act and the Colorado Employment Opportunity Act.
ELEVATIONS CREDIT UNION'S COMMITMENT TO PRIVACY
Your privacy is important to us. When you use this Careers site to apply for a job at Elevations Credit Union (“we” and “us”), we collect your personal information. Examples of personal information collected on the Careers site include your name, contact details, and information you provide for purposes of job applications. We do not sell your personal information to a third party. We may share your information with a third party who is performing a service for us related to job applicants. If you have any questions about this privacy statement, please contact us.
Applicants have rights under Federal Employment Laws
Know Your Rights Poster
Employee Polygraph Protection Act (EPPA)
Auto-ApplyAutomotive Service Department Business Development Agent / call agent
Call center agent job in Aurora, CO
Job DescriptionSalary: $21.50
Help Wanted: Service Department Business Development Agent Full-Time | Competitive Pay | Growth Opportunities
Celebration Chevrolet is growing, and were looking for a motivated, customer-focused Business Development Agent to join our Service Department team!
As a Service BDC Agent, youll be the first point of contact for customers scheduling service appointments. Your role is critical in delivering exceptional customer experiences and supporting the success of our high-performing service department.
What Youll Do:
Handle inbound and outbound calls, texts, and emails to schedule service appointments
Follow up with customers on missed or declined services
Maintain detailed records of customer interactions in our CRM system
Work closely with Service Advisors and Technicians to ensure customer satisfaction
Assist with daily appointment confirmations and rescheduling as needed
What Were Looking For:
Previous BDC, call center, or customer service experience (automotive experience a plus!)
Strong communication and organizational skills
Ability to multitask in a fast-paced environment
Tech-savvy and comfortable using scheduling and CRM software
A friendly, professional attitude and a passion for helping others
Why Work With Us?
Be part of a supportive, high-energy team at a locally loved dealership
Opportunities for advancement and ongoing training
Competitive pay structure and benefits
Positive, inclusive work culture
Join the Celebration Chevrolet family and help us drive exceptional service every day.
Apply now in person or email your resume to *********************************
Celebration Chevrolet 2001 S Havana St, Aurora, CO 80014
**********
Easy ApplyDCF Guns, E-Commerce/Call Center Sales Associate
Call center agent job in Greenwood Village, CO
Are you motivated to be a part of a dedicated and motivated team working in a fun environment? Then DCF is the place for you! We are continuing to grow, and we are looking for a motivated full-time Call Center/E-Commerce Associate for our newest division. The role is hourly based plus sales commissions, and will be based out of the PIN Business Network Office in Greenwood Village.
If you meet these qualities and want to join a team of hard working, fun, gun-loving people, we would love to talk to you! Please apply here. Please be sure to answer all the pre-screening questions in order to be considered.
DCF is Colorado's premier indoor shooting range, gun store, gunsmithing shop, and source for firearm training and education. We've raised the bar when it comes to outfitting customers for the shooting sports, making us truly A Higher Caliber of Service.
Job Summary:
The Call Center/eCommerce Associate (Outbound Sales) will work directly with the E- Commerce Manager for the management and success of visual product presentation online. Attention to detail is required to ensure that product production specs are represented online enhancing the overall customer shopping experience. Additionally, Associates will handle a large volume of inbound and outbound calls in a timely manner, meeting monthly sales production goals.
General Accountabilities and Responsibilities:
Handle a large volume of inbound and outbound calls in a timely manner
Follow communication scripts and use knowledge of the company's products and services to go off-script when necessary
Identify customer needs, research issues, resolve complaints, and provide solutions
Maintain ownership of calls throughout the lifecycle of a callers request, including follow-ups with escalation team
Recommend improvements for systems and processes to boost organizational efficiency
Manage the processing of outbound sales from assigned E-Commerce platforms (ie Guns.com, Gearfire, Gunbroker, etc)
Communicate to in store management and coordinate the pulling of all in-store products as they sell
Communicate shipping needs to appropriate store Admin
Respond to inquiries within the transfer mailbox and others as assigned
Respond to customer inquiries from website, email, text message, etc as they relate to outbound sales
Participate in regular review of Call Center information database for accuracy and completeness.
Input sales orders, layaways or special orders as appropriate
Maintain daily/weekly/monthly sales production goals as metrics are established
Memorize scripts for products and services, and refer to them during calls
Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
Identify opportunities for driving sales and revenue of the company's existing product suite, and seize opportunities to upsell when appropriate
Meet individual assigned metrics (such as inbound and outbound calling and/or upsell opportunities)
Create and maintain record of daily problems using call-center database
Education and Experience:
Education: High School Diploma
Experience: At least 6 months of e-commerce experience or equivalent experience
Skills:
Excellent verbal and written communication
Efficient process and time management with ability to prioritize
Highly process-driven
Highly Self-Driven
Highly organized
Highly detail-oriented
Service-oriented
Critical thinking
Flexibility
Collaborative
Tech Savvy
Basic computer software knowledge
Benefits:
Generous PTO policy. Health benefits offered including employer-sponsored health, dental, and vision plans - eligible the first of the month following 30 days of employment. Employer paid life insurance with a $50,000 benefit, effective the first of the month following 60 days of employment (additional amounts available for purchase). Voluntary insurance available including life, AD&D, STD and LTD. 401k available after 6 months of employment. Individual range membership at no charge plus discounts on firearms, ammunition and merchandise.
DCF Guns is an EEO employer
*This is a full-time position, and includes evenings and weekends, and will be based out of the PIN Business Network Office in Greenwood Village. Pay is hourly plus commissions. Must have reliable transportation. Must submit to a background check. Pay is based on E-Commerce, Sales, and/or Firearms knowledge and experience.
DCF Guns is an EEO Employer - M/F/Disability/Protected Veteran Status View all jobs at this company