Call center agent jobs in Davenport, IA

Full-time Description O'Rourke Sales Company has an opportunity for a Customer Service Representative to join our Sales team at our corporate office in Davenport, Iowa. We are an established national distributor offering numerous lines of consumer electronics and standard to high-end appliances. Our operation spans from the East coast to the West coast with seven branch operations. Take a look at our website to see what we are all about ********************* O'Rourke Sales is an Equal Opportunity Employer. Job Type: Full-time Monday - Friday (8-5 p.m.) in an office position in the O'Rourke Sales Company Customer Service Department to support company's sales agenda. Job Responsibilities: Become knowledgeable of the company products and understand each customer's need to provide real, effective solutions and deliver exceptional customer service. Operate our computer-based systems to enter order entries quickly and accurately. Respond to high-volume emails accurately and professionally Collaborate with Purchasing, Accounting, returns and warehouse staff. Solve customer problems and find the best possible solutions. Communicate professionally on the telephones with many customers and sales representatives. Maintain customer relations through timely services Requirements Job Qualifications: Proficient in Microsoft Office Products 1+ years' experience in Customer Service Knowledgeable with composing emails to customers professionally Self-starter Able to multi-task Organized with attention to detail Able to handle deadlines in a timely manner Ability to work within a team Demonstrates the ability to take initiative and problem solve Reliable attendance and work history Effective verbal and written communication skills Ability to prioritize and manage multiple assignments

Department: Customer Service & Development Reports To: Training Team Leader Wage Range: $16.80 - $25.20, plus bonus opportunity As a Customer Service Representative, you will embark in a 12- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire. WHAT YOU'LL DO Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution. Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation Process customer orders to ensure internal order deadlines are completed on time Go above and beyond to meet customer needs, including appropriate use of empathy Work closely with a team to include, outside sales, regional teammates, and internal customers. Applies lean thinking and tools to identify and eliminate waste in all areas of the position. YOU MUST HAVE High School Diploma Excellent verbal and written communication skills Proficient in Microsoft programs such as Office, Word, and Excel Ability to process a high volume of request (email/phone) at a fast, accurate pace. YOU MAY ALSO HAVE Bachelor's Degree Two years in a professional, Customer Service environment Appetite and proven ability to build customer relationships Ability to effectively manage multiple tasks simultaneously ROLE SPECIFICS Full-time: Monday - Friday Travel - Occasional overnight travel for outside trainings and meetings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and -operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: Significant advancement opportunities Potential to work from home after 1 year Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.

As an Call Center Associate, you represent Von Maur and impact our reputation as America's Leading Department Store. In this dynamic environment, you have the opportunity to play a crucial role in ensuring satisfaction for our valued customers in either our credit or e-commerce departments. WHAT YOU'LL DO: Own the customer experience - greet callers sincerely, be friendly and thank every customer Collaborate with others inside and outside the department to resolve issues and make decisions Provide support to customers and store employees Investigate concerns and find solutions to customer problems Compose customer correspondence, enter data and maintain records Be available to work day, evening, and weekend shifts, on-site in Davenport, IA WHAT YOU CAN EXPECT: We're committed to helping you thrive at work and at home. We offer generous benefits that address your total well-being and provide support for you and your family. Competitive wages Generous merchandise discount Comprehensive benefits 401(k) retirement plan Promote from within philosophy - creates endless career opportunities! ABOUT US: Von Maur's reputation as a company is directly tied to our legendary customer service. Still family owned today, our culture is built on supporting and valuing our employees who make it all possible. We're committed to being a great place to work, where you can take pride in your work and grow professionally.

Dohrn Transfer is a leading Midwest LTL Carrier providing less-than-truckload, truckload, and value-added services throughout our 10-state service area. Join our team and become a part of our new growth and bright future! We offer competitive salary and a great benefit package in an exciting, rewarding industry. Dohrn is currently seeking a Full Time Customer Service Representative at our Corporate office in Rock Island, IL. Hours can vary between 7:00am - 5:00pm Pay is $18.00/Hour Benefits: Health / Vision / Dental insurance, 401k matching, life insurance, short/long term disability and more. POSITION SUMMARY: To provide exceptional Customer Service. Responsibilities ESSENTIAL FUNCTIONS: Field inbound calls, emails and chats providing exceptional Customer Service Monitor the call queues to ensure that department is meeting goal times Respond to inquiries with excellent verbal & written communication skills Trace and monitor accounts to ensure on-time delivery Assist with scheduling pickup request Educate, when possible, self-service options available to Customers Problem-solve customer issues that arise throughout the day Backfill Receptionist Answer all phone calls coming into the Corporate Office by operating the switchboard Greet Visitors and applicants as they enter and assist them with their needs Stuff and mail all paper invoices to customers Prepare weekly timecards and various outgoing mailings Perform other duties as needed Qualifications MINIMUM REQUIREMENTS High School education or equivalent Valid Driver License Excellent Customer Service & Telephone Etiquette Excellent communication skills- verbal and written Excellent Mindset Detail-oriented 45-50 WPM typing skills Proficient in Microsoft Excel Ability to work in a team as well as independently Excellent attendance WORKING CONDITIONS/PHYSICAL REQUIREMENTS Primarily sedentary work, which involves sitting most of the time May be occasionally required to exert up to 10 pounds of force and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects The general office environment is favorable; Lighting and temperature are adequate, and there are minimal hazardous or unpleasant conditions caused by noise, dust, etc; Visual Acuity including regular use of items including a computer screen or monitor Manual dexterity is regularly required including fingering, grasping, and typing; manual dexterity includes repetitive motion of the wrists, hands, and fingers Talking and hearing required to communicate with and listen to others to share or receive information; Occasionally exposed to noise including telephone, office machinery, and conversations of others Dohrn Transfer Company, LLC is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity or expression, national origin, geographic background, physical and/or mental disability, protected veteran status, or any other classification protected by applicable law.

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world's cities better places to live by providing innovative solutions that help make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. We are looking for an Inbound Customer Service Agent who will be the voice of KONE and take care of our customers by receiving and managing customer queries, complaints, and master data changes, owning the cases from receipt to resolution and confirming back to customer. You will be based out of our Operations Centre in Moline, IL. Key Responsibilities: Receive and Monitor all incoming calls from customers located in the United States and Canada and calling their local offices for non callout related topics and attend to them in a timely and professional manner. Escalate and assign cases to second specialized line as needed. Answer incoming calls from technicians and branch personal and pertaining to customer issues and/or callout resolution. Proactively update customer contact data and follow process to update the rest of the customer/equipment master data Identify possible leads and assign those to the sales organization. Qualifications: 3+ years related experience and/or training in the field of customer service or prior supervisory experience. High school diploma or general education degree (GED) Ability to speak clearly and understandably on the telephone. Ability to enter information into a computer while talking on the telephone. Ability to interact with our customers and service people in a courteous, friendly yet not “chatty” manner. Proficient skills in spelling, communications, and data entry. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. We have the courage to hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because we believe diversity drives innovation : • We value your authentic self • Diversity, equity and inclusion is embedded in our strategy and values • Collaborative, creative and supportive work environment • Passionate about safety, quality and innovation • We care about the communities where we live and work Some of our many benefits include: • Competitive salary • Flexible work schedule • Opportunities to learn and grow • Matching 401K • Comprehensive health and wellness plans for the entire family • Paid holidays and paid time off Annual Base Pay Range: $55,600 - $76,500 The compensation package offered will depend on their ability to meet the requirements of the role and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. Variable Compensation KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals. Come share your passion and energy to make a positive impact at KONE for our customers and your career! *Beware of Recruitment Scams* We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on ********************

Join our team as a member-focused Contact Center Agent at IHMVCU! We're committed to creating a collaborative and supportive workplace where everyone has the opportunity to succeed. We value strong interpersonal skills, if you enjoy building connections and delivering excellent service, your skills will be a great match. This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility. Summary of the Position: The Contact Center Agent is a first point of contact for our members, handling inbound calls and supporting a variety of inquiries and transactions. This role requires strong communication skills, a member-first mindset, and a solid understanding of Credit Union operations. Contact Center Agents actively promote products and services that meet members' needs while delivering exceptional service and building lasting relationships. The successful candidate should have the following skills/qualifications: * High School diploma or equivalent. * Strong ability to assess member needs with understanding, patience and compassion. * Proficient in relevant computer applications. * Ability to handle multiple tasks efficiently, such as taking calls while updating records. * Educate members on financial tools; accurately and efficiently apply policies and procedures. * Reliable and Motivated to help others. What are some of the responsibilities of a Contact Center Agent? * Assist members with account inquiries, information on loans, online banking, and other financial needs. * Resolve member issues efficiently, aiming for first-contact resolution. * Build relationships and identify opportunities to match members with products and services that support their financial wellness. * Accurately document member interactions and follow compliance procedures. * Participate in meetings, training, and organizational initiatives. * Stay current on policies, technology, and remote delivery options. * Take initiative for personal development and skill-building. * Hours of Call Center operations are 8am-6pm Monday-Friday, with rotating Saturdays 8am-12pm. * Anticipated start date of the position is January 5, 2026. Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits *********************** Final compensation will be determined by various factors such as experience, specific skills and internal pay equity. * Outstanding training; We are committed to learning new skills and growing personally & professionally * Competitive compensation * 401(k) with company match and profit sharing * Paid time off with paid holidays * Life Insurance * Paid Community Volunteering * Education reimbursement * Fitness reimbursement * Health insurance including dental and vision * Flexible Spending Accounts & Health Savings Accounts * Employee Assistance Program (EAP) * Access to fitness center Move Up your career at IHMVCU with this great opportunity! Physical Requirements: * Sitting: Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. * Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. * Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound. * Finger, handle, touch: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Applying pressure to an object with the fingers and palm. Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin, particularly that of fingertips. * Lifting Demands: Up to 10 lbs. * Visual acuity to do things such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Join Our Team: Customer Experience Agent MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment. Obsessively, Relentlessly At Your Service It's not just a catchy phrase. It's the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence. What You'll Do As a Customer Experience Agent, you'll be the voice of MidAmerican-supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You'll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed. Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve - through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety. Qualifications: We're looking for candidates who are customer-focused, tech-savvy, and ready to grow. Required: A completed high school diploma, GED or high school equivalency diploma, is required 12 months of customer service or service industry experience Strong communication and interpersonal skills Accurate keyboarding and basic Microsoft Outlook proficiency Analytical thinking and problem-solving ability Flexibility for varied shifts in a 24/7 environment Ability to remain seated in workstations for extended periods High attention to detail and multitasking skills Additional Info MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen Additionally, MidAmerican Energy Company is a drug-free workplace, and employees are subject to random drug screens. Employees must be able to perform the essential functions of the position, with or without an accommodation. Resume required with application All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Your responsibilities include: Handling customer inquiries with empathy and efficiency Placing service and emergency orders using internal systems Resolving billing and credit questions Researching and following up on customer accounts Supporting team operations and taking on additional tasks as needed Training & Schedule We invest in your success from day one. Training: Monday-Friday, 8:30 AM-5:00 PM for 18-20 weeks Post-training shifts: Assigned schedules are varied shift times between Monday-Friday (7:00 AM-9:00 PM) and Saturday (7:00 AM-5:00 PM) Flexibility: Weekend, holiday, and on-call rotations required Storm support: May require up to 12-hour shifts during major events What We Offer We believe in rewarding great work and supporting your growth: Competitive pay Comprehensive benefits (medical, dental, vision) 401(k) retirement savings plan Education reimbursement Career development opportunities Environmentally focused State-of-the-art training facilities Community engagement opportunities through volunteering with CARES Paid time off Employee assistance program

Join Our Team: Customer Experience Agent MidAmerican Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment. Obsessively, Relentlessly At Your Service It's not just a catchy phrase. It's the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence. What You'll Do As a Customer Experience Agent, you'll be the voice of MidAmerican-supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You'll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed. Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve - through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety. Qualifications: We're looking for candidates who are customer-focused, tech-savvy, and ready to grow. Required: A completed high school diploma, GED or high school equivalency diploma, is required 12 months of customer service or service industry experience Strong communication and interpersonal skills Accurate keyboarding and basic Microsoft Outlook proficiency Analytical thinking and problem-solving ability Flexibility for varied shifts in a 24/7 environment Ability to remain seated in workstations for extended periods High attention to detail and multitasking skills Additional Info MidAmerican Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen Additionally, MidAmerican Energy Company is a drug-free workplace, and employees are subject to random drug screens. Employees must be able to perform the essential functions of the position, with or without an accommodation. Resume required with application All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law. Your responsibilities include: Handling customer inquiries with empathy and efficiency Placing service and emergency orders using internal systems Resolving billing and credit questions Researching and following up on customer accounts Supporting team operations and taking on additional tasks as needed Training & Schedule We invest in your success from day one. Training: Monday-Friday, 8:30 AM-5:00 PM for 18-20 weeks Post-training shifts: Assigned schedules are varied shift times between Monday-Friday (7:00 AM-9:00 PM) and Saturday (7:00 AM-5:00 PM) Flexibility: Weekend, holiday, and on-call rotations required Storm support: May require up to 12-hour shifts during major events What We Offer We believe in rewarding great work and supporting your growth: Competitive pay Comprehensive benefits (medical, dental, vision) 401(k) retirement savings plan Education reimbursement Career development opportunities Environmentally focused State-of-the-art training facilities Community engagement opportunities through volunteering with CARES Paid time off Employee assistance program

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Position Details: Industry Manufacturing Work Location East Milan IL 61264 Job Title Customer Service Representative Duration 3 Years (Strong possibility of extension) Job Description • This person will be working in a call center environment taking 40-50 calls per day from dealers. • Responsible for tracking and tracing orders, missing freight from a shipment, etc. • There will also be daily responsibilities that are rotated through the team, such as investigations and a shared email box. Qualifications • Some Excel reporting will be required, so the candidate is required to be proficient with Excel and MS Outlook (must be reflected on the resume). • High school diploma/equivalent with 2+ years of customer service experience is required, but call center experience would be extremely beneficial and is strongly preferred. • Must have the ability to handle a large volume of workload on a daily basis, work in a team environment and be self-directed. • Schedule will most likely be 8am-4:30pm, but this person MUST have the flexibility to work OT, including holidays and during shutdowns. Additional Information To know more about this position please contact; Monaliza Santiago ************

Work with the best! Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking motivated people. Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services and background checks. Job Skills / Requirements The primary purpose of this position and this department is to better serve existing Electronic Security Customers in an accurate and timely manner. This position makes collection calls to existing customers along with other customer account requests. In this role, you will: Gather account data updates, implement and enter into the software. Investigate/resolve daily passcode and ‘troublesome' issues that appear on the daily shift report. Handle incoming billing and invoice questions. Follow-up on the account updates to ensure accuracy and expediency. Properly and professionally handle customer complaints and issues. When appropriate, inform customers of Per Mar Security Services of products and services and refer business to appropriate departments. As this position develops, the employee may be assigned additional duties or special projects as deemed necessary by management. What you'll need: Must be able to obtain a specified license to perform work in the security industry according to the rules and regulations prescribed by the State in which the department operates. A high school diploma or GED Must be able to type at least 35 wpm. One to three years basic phone, customer service and/or call center experience preferred. Strong customer service focus/skills are a must. Must be detail-oriented and able to handle multiple tasks. Strong computer skills with demonstrated experience in Microsoft Office Suite including Word and Excel. Internet skills required. Must be able to effectively present information in personal and small group situations; i.e.: customers, clients, and other employees in the organization. Maintain a positive work atmosphere by interacting with the Per Mar Security Services internal/external customers (including, but not limited to: current customers, prospective customers, clients, vendors, co-workers, supervisors and management) in a mutually respectful manner regardless of race, colour, religion, gender, national origin, age, disability, veteran status, sexual orientation and all other protected classes. Compensation: Starting at $15 per hour. You can make up to $16.75 within the first year, if you're results driven Education Requirements (All) High School Diploma/GED Additional Information / Benefits Benefits: Medical Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, 401K/403b Plan This job reports to the Customer Care Supervisor This is a Full-Time position 1st Shift. Number of Openings for this position: 1

* Remote: Yes * Area of Interest: Patient Services * Salary Range: $18.34/hr - $27.52/hr* * FTE/Hours per pay period: 1.0 * Department: CBO- Single Billing Office * Shift: 8-4:30pm * Job ID: 160380 UnityPoint Health is seeking a Customer Service Representative to join our team! In this fast-paced role, you will be the main contact for billing disputes from patients and third party vendors. Conversations in this role may include, but are not limited to, de-escalating patient billing disputes, resolving insurance processing issues, navigating patient care concerns, investigating services performed, and collecting payments. If you have experience working with insurance in a healthcare setting and enjoy a fast-paced call center environment, we'd love for you to apply! Location: Remote - candidates preferably reside in the UPH geographical areas of Iowa, Illinois, or Wisconsin Hours: Monday-Friday, 8:00am-4:30pm Why UnityPoint Health? At UnityPoint Health, you matter. We're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare several years in a row for our commitment to our team members. Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you're in. Here are just a few: * Expect paid time off, parental leave, 401K matching and an employee recognition program. * Dental and health insurance, paid holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members. * Early access to earned wages with Daily Pay, tuition reimbursement to help further your career and adoption assistance to help you grow your family. With a collective goal to champion a culture of belonging where everyone feels valued and respected, we honor the ways people are unique and embrace what brings us together. And, we believe equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. Find a fulfilling career and make a difference with UnityPoint Health. Responsibilities * Answer inbound telephone calls and dispute transfers from 3rd party vendors * Handle account balance inquiries * Resolve billing questions, issues, and disputes * Communicate effectively and compassionately with patients and customers * Navigate the billing system to effectively answer customer billing inquiries * Investigate, explain, and sustain valid charges to customers * Organize and prioritize additional responsibilities between calls and complete follow up work in a timely manner * Document all phone conversations, payment arrangements, and collection activities Qualifications * High school diploma or equivalent * 2 years of experience working with insurance in a healthcare setting * 2 years of experience in a healthcare setting speaking to patients/customers over the phone * Ability to use de-escalation practices for escalated disputes

As a level one Carrier Sales Representative, you will play a key role in ensuring safe and on-time delivery of our customers' freight by building and maintaining relationships with qualified carriers, being meticulous about the details, and meeting or exceeding daily productivity goals. You'll work closely with a team, handling daily tasks under close supervision, and building valuable relationships in a fast-paced, metrics-driven environment. Will be responsible to source carrier options to ensure coverage on all shipments scheduled to pick up that day. The team will prioritize loads with earliest appointments and will bring options to the Account Manager for approval. Workload will consist of spot loads added the same day as scheduled pickup, carrier fall offs, and loads not covered by CSR level 2s and level 3s. CSRs will get identified strategic carriers handed to them from Carrier Sales Managers to build recurring booking consistency and set reps up for success getting to the next level. Requirements Company: Ecogistics, Moline, IL Department: Operations Status: Non-exempt Position: Carrier Sales Representative Level: 1 At Ecogistics, we are on a mission to become our customers' transportation service provider of choice. This is hard work worth doing, and it takes a team of driven, agile, and optimistic individuals to make it happen. Why Ecogistics? * Work/Life Balance: Work Monday through Friday so you can spend your weekends and nights with your family. * Job Security: A growing, stable company that has your current and future career opportunities mapped out for you. * Outstanding Earning Potential and Benefits: Compensation and recognition that rewards achievement, plus a full scope of benefits to support your well-being. * Support and Belonging: Paid training so you can reach your full potential, plus collaborative, respectful, and loyal relationships that allow you to compete and celebrate as part of a winning team. * Work hard, play hard: Dress casually, behave reliably, and 'have fun frequently' mindset. Key Responsibilities: * Negotiate the best possible rate to book shipment * Ensure carrier can service all details/requirements of the load * Bring all carrier options to the Account Manager * Collect all driver information at point of sale and dispatch truck to pickup * Onboard booked carrier to MacroPoint and set expectations for digital tracking as needed * Work the phones to qualify and maintain qualified carriers to move our customer's freight. * Negotiate rates with carriers that result in a win-win outcome. * Manage freight shipments from booking through final delivery and quickly and professionally problem-solve for issues that arise along the way. * Stay organized and stay in front of all the details until the job is done. * Meet productivity goals while adhering to instruction and policy. * Understand and apply market data and transportation industry trends. * Maintain reliable attendance according to schedule and company policy. * Maintain a respectful, positive working relationship with your team. Foster and promote a cooperative and harmonious workplace that is good for morale, productivity and effectiveness. Skills and Competencies: * Coachable - Take and implement feedback from others * Negotiation - Work with carrier to get reasonable price to book shipment * Resilient - Quickly bounce back from rejection and continue sourcing * Communication - Clearly communicate carrier options internally and set expectations for service requirements when selling/booking carriers * Process Oriented - Ability to follow steps of defined process Qualifications: * Highschool Diploma or GED * Direct outreach (Conducting outbound sales calls) * Negotiating Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum and the job level maximum. The salary range for this position is $40,000--$60,000 per year. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, education, and other job-related factors permitted by law. These and other criteria allowed by law are in place as the best non-discriminatory predictors of successful job performance. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, visions and dental insurance, and retirement.

Job DescriptionBenefits: Simple IRA Licensing paid by agency Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off Training & development ABOUT OUR AGENCY: Ive had the privilege of being a State Farm agent for 24 years and with State Farm for over 31 years. Our close-knit team includes 3 full-time and 3 part-time employees who work together like family. We love to keep our breakroom cozy and welcoming, stocked with a variety of snacks, sodas, coffee, and a water dispenser that everyone enjoys. To keep the spirit lively, we take turns bringing in treats each weeksmall ways we like to show we care. Im deeply connected to our community, serving as a trustee for Wethersfield Township and the Visitation Catholic School Foundation, and volunteering as a lector at my church. This community focus extends into our office culture as well. When we hire, we look first and foremost for people who are genuinely kind and good-heartedqualities that cant be taught but are the foundation of everything we do. Our office culture is all about working together as one family, supporting each other while delivering exceptional care to our customers. Were more than coworkerswere friends who celebrate each others successes, both inside and outside of work. Its that shared sense of purpose and genuine care that makes every day rewarding. We also value balance and time to recharge, which is why we observe all Federal Holidays, just like banks and federal/state employees. This means you get plenty of paid days off in addition to your regular PTO, helping you maintain a healthy work-life balance. If youre looking to be part of a warm, supportive team where your kindness and dedication truly matter, wed love to hear from you! ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mike Nichols - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred.

About Bally's: Bally's Corporation is one of the world's leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain! A career with Bally's means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you! Job Summary: As a Call Center Rep, you will perform a variety of tasks including answering/routing phone calls, delivering messages, handling complaints, and disseminating information. The position is often the first encounter a guest has prior to the arrival of the property and is thus very influential in creating the first impression of the hotel. This position's starting wage is $15.50. This position is part-time working day shift on Friday's and Saturday's. Essential Functions: * Enhances the guest experience by providing exceptional service. * Answers incoming phone calls, routing as necessary. * Responds to inquiries regarding property - i.e. directions to property, players club, entertainment, hours of operation of venues, etc. * Relays "guest requests" to appropriate staff. * Ensures calls are answered promptly and in accordance to department standards. * Follows established emergency procedures * Assists guests in fulfilling their requests - room changes, extra amenities, etc. * Processes and submit end-of-shift reports. * Contacts Housekeeping and Facilities department when guests report room issues. * Adheres to department and property policies and procedures. * Confirms reservations. * Verifies future reservations are correct for future arrivals. * Assists guests in resolving complaints. * Disseminates information to guests about the property and local area. * Maintains knowledge of property information & memorabilia. * Other duties as assigned Qualifications: * Excellent customer service skills * High School graduate or equivalent * Excellent written and verbal communication skills * Must be able to obtain and maintain a gaming license issued by the Illinois Gaming Board * Must be a high school graduate or equivalent * Must be able to work nights, weekends, holidays Physical Requirements: * Frequently required to lift up to a maximum of 30 pounds * Regularly required to see, talk, hear, walk, sit, and stand * Frequently required to use hands to handle, feel, and reach * Required to sit for long periods of time * Occasionally required to stoop * Occasionally lift and or move up to 30 pounds Environmental Working Conditions: The work environment contains bright lights, loud noise, and stressful situations. What's in it for you: * Competitive wages with annual performance reviews * Comprehensive health coverage plan that includes medical, dental, and vision * 401(K)/ Company Match * Access Perks and Childcare discounts The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all work requirements that may be inherent in the position. * Pass a company background investigation* * Must be 21 years of age*

Full-time Description Shive-Hattery has an immediate opening for an Entry to Mid-Level Construction Representative to join our Bettendorf, IA office. As one of our construction representatives you will perform hands-on, real-world work on various civil, and structural projects located throughout the area. You will conduct field inspections, interpret plans and specifications, and assisting the construction testing team in both the field and laboratory. Qualifications: Associates Degree from Technical School in Construction Technology or 2+ years of experience in lieu of degree Valid driver's license with acceptable driving record Ability to lift 25+ pounds Strong communication and interpersonal skills Ability to work independently and as part of a team Contract administration and/or construction observation experience on Iowa DOT projects would be advantageous but not required. Requirements Attending pre-construction and project progress meetings where necessary Evaluating plans and specifications for construction projects to ensure conformance with regulation Conducting field inspections to document and measure daily quantities of installed materials Issuing of violation notices and stop-work orders where structures and materials do not comply with regulations Referring deviations and disagreements to engineers for clarification Maintaining records of documentation and keep a detailed daily work log Assisting engineers and contractors with inquiries Preparing project specific reports, DOT forms, and/or daily observation reports Communicating with project managers, clients, and contractors regarding project specifications and testing results Attending close-out meetings of construction projects Coordinating with testing technicians to ensure all required field tests are performed Assisting testing team by conducting field and laboratory tests on materials to measure compliance with regulations A large portion of the day is spent on project sites. The physical demands include climbing ladders and construction jobsites. Applicant may encounter exposure to electrical equipment, cold, heat, heights, skin irritants, lung irritants, loud noises and difficult or unusual site surfaces. Risk from these exposures is minimized by strict adherence to Company and OSHA safety standards, policies, practices, and procedures. Why Shive-Hattery? Our learning and teaching culture is founded on collaboration. You will learn from and teach other employees while working across disciplines. You will grow your skills and continue your professional growth at Shive-Hattery. Shive-Hattery offers an outstanding and competitive total compensation package including competitive pay and over 35 different benefits. Benefit Highlights Medical, Dental, Vision - 4 tiers of coverage Voluntary Life Insurance - Employee, Spouse, and Child Voluntary Insurance Plans - Accident, Critical Illness, & Hospital Indemnity FSA - Medical & Dependent Care 8 Paid Holidays + PTO Paid Parental Leave 401K/Roth 401K with Company Match Overtime Bonus Profit Sharing Bonus First Time License Bonus Tuition Reimbursement & Licensure/Certification Financial Support Professional Development Opportunities Calm Meditation & Stress Relief Subscription …And Many More! U.S. Citizen, U.S. Person, or Immigration Status Requirements: At this time, we are unable to provide visa sponsorship now or in the future. Candidates must have current and ongoing authorization to work in the United States without employer sponsorship. Shive-Hattery offers a flexible work environment and supports balancing personal and professional responsibilities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsible for performing all processes related to Home Medical Equipment (HME) referrals including obtaining all necessary patient and prescription information, verification of insurance benefits, ensuring receipt of required documentation, entry of patient information and order information into the Brightree system, communication of delivery/pickup arrangements and financial responsibility, as well as other general office duties as assigned. Responds to Home Medical Equipment customer inquiries/concerns and performs research and follow-up in a timely, professional manner. SCOPE OF SERVICE: Clients, families, third party payers, physicians, referral sources, community, and hospital staff. ESSENTIAL FUNCTIONS: 1. Adheres to the principles of caring and expected behaviors outlined in MercyOne Medical Center's Model of Caring and Trinity Health's Code of Conduct, fostering a climate where all customers are treated in a manner consistent with MercyOne Medical Center's Mission and Values. 2. Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures to ensure adherence in a manner that reflects honest, ethical and professional behavior. 3. Performs other duties consistent with purpose of job as directed. 4. Receives and processes inquiries and referrals from internal and external sources for products/services provided by MercyOne Clinton Home Medical Equipment utilizing appropriate policies, guidelines, and standards. 5. Provides pricing information, confirms medical criteria for equipment and investigates other equipment and supply needs with the referral source. 6. Performs reimbursement procedures related to HME such as insurance verification, obtaining physician orders and necessary documentation, etc. in a timely and accurate manner. 7. Assures all information is complete and accurate. Generates and enters order information into Brightree. 8. Ensures compliance with regulatory bodies such as CMS, The Joint Commission, and others. 9. Researches and responds to questions/concerns from customers and/or referral sources related to HME equipment. 10. Assists MercyOne Clinton Home Medical Equipment management to meet targeted operational benchmarks and quality indicators. 11. Participates in orienting, educating, and mentoring staff as necessary and requested. 12. Excellent verbal and written communication skills. 13. Ability to work with people in a professional, positive manner and positively promote Home Medical Equipment. Excellent interpersonal skills. 14. Effective computer skills. 15. Ability to work and make decisions and problem solve independently. 16. Responsive to the needs of internal/external customers and promotes customer satisfaction. 17. Adheres to the MercyOne Clinton Medical Center Citizenship Standards and Service Excellence Standards. 18. Ability to perform effectively under stressful situations with frequent interruptions to meet deadlines in a timely manner and with accuracy. 19. Able to organize, prioritize and function in a fast-paced environment. PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS: 1. During an 8-hour shift, may sit 7 hours, stand/walk ½ hour each. 2. Requires occasional bending, stooping, reaching, pushing, and pulling. 3. Use of hands for simple and firm grasping, fine manipulation, and repetitive motion work (typing, data entry). 4. Must be able to hear speech, speak and see at near visual acuity level. 5. Able to maintain high level of concentration with many interruptions and attain expected deadlines. 6. Will require some lifting/carrying objects weighing up to 70 pounds. MINIMUM EDUCATION, LICENSURE, CERTIFICATION, AND EXPERIENCE REQUIRED: 1. High school or equivalent graduate. 2. 1-2 years' experience in a customer service and/or office area preferred. 3. Prefer background in home medical equipment or another related medical/health field. 4. Prefer background/experience in medical equipment, HME reimbursement/coverage and regulatory standards. 5. Medical terminology background preferred. Description: At MercyOne, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities - that means not only when you are sick but keeping you well. Join the MercyOne Family! We are looking to hire a Customer Service Tech - Home Medical Equipment. As a Customer Service Tech - HME at MercyOne, you will perform duties related to delivery, set up, installation and/or fitting of home medical equipment. Ensures equipment is appropriate and safe for home use by the client/caregiver and instructs on use of equipment following manufacturer's guidelines, regulatory standards, and homecare policies/procedures. Assures that the proper documentation is obtained from the client and paperwork is completed in a timely and accurate manner. Must demonstrate the characteristics of excellence in customer service to positively promote homecare to all customers. * Performs all duties related to delivery, set up, installation and/or fitting of home medical equipment. * Works independently making service and delivery calls if needed, and performs repairs as required. * Ensures equipment is appropriate and safe for use by the client/caregiver and instructs on use of the equipment following guidelines, regulatory standards, and policies/procedures. * Ensures that the client/caregiver understand and can demonstrate the instructions given. * Prepares all equipment/supplies for delivery and ensures it is in proper working order. Schedules deliveries in a cost effective and efficient manner. * Communicates to client all pertinent company services and billing information in accordance with policies/procedures and ensures the client's understanding of such. Employment Type: Full time Shift: Day Shift. On call weekly, every 3 weeks (including weekends and holidays) General Requirements: * Minimum of 1-2 years of prior customer service experience required. * Minimum of 1-2 years of delivery/driver experience required. * Knowledgeable on DOT regulations for the states being served and/or apply adaptive devices. * Must have a valid driver's license and proof of insurance must be submitted and will be maintained throughout employment. * Must have a general working knowledge of computers and department specific software. * Within the first year of employment, must complete all assigned training and orientation and can demonstrate competency within each area. * Previous experience and knowledge in Home Safety Fire and Electrical Hazards preferred. Education: * Must have high school diploma or equivalent. Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system! Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

CSR's need to be outgoing, polite and self-motivated. Job Duties include: Answering phones, Greeting carry out customers, misc. cleaning, cutting pizzas, making pizza, sandwiches, pasta, and other food items.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

Job DescriptionBenefits: Competitive salary Flexible schedule Opportunity for advancement Paid time off Training & development Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Responsibilities Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Growth potential/Opportunity for advancement within my agency Hiring Bonus up to $ Requirements Interest in marketing products and services based on customer needs Excellent communication skills - written, verbal and listening People-oriented Detail oriented Proactive in problem solving Able to learn computer functions Ability to work in a team environment If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.