Call Center Agent jobs in Dearborn Heights, MI

CMG Financial is hiring on-site Mortgage Servicing Consumer Care Call Center Agents to work at the Consumer Contact Center located in Troy, MI. The Agents are responsible for providing exceptional customer service to borrowers by handling inquiries related to their mortgage loans. This role involves assisting borrowers with account information, payments, and resolving any issues they may encounter. The agent ensures that all borrower interactions are handled professionally, efficiently, and in compliance with company policies and regulatory requirements. CMG pays a competitive hourly rate which initially ranges from $20.00 to $22.00 per hour with opportunities for compensation increases quickly as you learn our systems ESSENTIAL DUTIES and RESPONSIBILITIES, includes the following responsibilities, but not limited to: Customer Service: Answer incoming calls from borrowers regarding their mortgage accounts. Provide accurate and timely information about account balances, payment histories, and other mortgage-related inquiries. Assist borrowers with making payments, setting up automatic payments, and other account management tasks. Issue Resolution: Address and resolve borrower complaints and issues, escalating to the appropriate department when necessary. Investigate and resolve payment discrepancies, escrow issues, and other account-related concerns. Follow up with borrowers to ensure satisfactory resolution of their issues. Account Management: Update borrower information in the company's CRM system, ensuring accuracy and completeness. Process requests for account statements, payoff quotes, and other documentation. Assist borrowers with loan modification applications and other loss mitigation options. Compliance and Quality Assurance: Adhere to all company policies, procedures, and regulatory requirements. Maintain confidentiality of borrower information and ensure data security. Participate in quality assurance activities, including call monitoring and feedback sessions. Collaboration and Communication: Work closely with other departments, including collections, underwriting, and servicing, to facilitate borrower solutions. Communicate effectively with team members and supervisors to share information and updates. Participate in team meetings, training sessions, and professional development activities. Servicing Topics: Account Maintenance, Payment Reminder Calls, Payments (30+ days), Contact Information Updates, Website Assistance, Complaints, Loan Balances, Retention/Recapture, Document Requestions, Payoffs, Credit Corrections, Recasts, FEMA Claims, Collections, and Escrow QUALIFICATIONS AND EXPERIENCE: Must be able to work on-site at our new Servicing Center in Troy, MI (Detroit Area) High school diploma or equivalent; Associate or Bachelor degree preferred. Minimum of 1-4 years of experience in customer service, call center, or mortgage servicing. Strong understanding of mortgage loan processes and servicing. Excellent communication and interpersonal skills. Ability to handle high call volumes and manage multiple tasks in a fast-paced environment. Proficiency in using CRM systems and other relevant software applications. Detail-oriented with strong problem-solving skills. Knowledge of regulatory requirements and industry best practices is a plus. WORKING CONDITIONS: Full-time position, typically Monday through Friday, with occasional evening or weekend shifts as needed. Consumer Contact Center environment with standard business hours. Ability to work in a fast-paced and high-stress environment. SUPERVISORY RESPONSIBILITIES: Direct Reports: N/A PHYSICAL and ENVIRONMENTAL CONDITIONS: This role operates in an ADA compliant office environment, utilizing typical office equipment and tasks including computer work. The position may involve partial stationary positions and moving throughout the day. Flexibility to work overtime to meet project deadlines is required. COMPENSATION CMG pays a competitive hourly rate which ranges from $20.00 to $22.00 per hour with opportunity for increases in hourly rate as you learn our systems. Factors that affect salary may include: Mortgage Servicing, Call Center Operations and Customer Service experience, overall knowledge of mortgage servicing industry, number of years worked in mortgage industry, computer skills, customer service experience specific to working with mortgage customer's, and education. CMG Financial is an equal opportunity employer and does not unlawfully discriminate in employment decisions. CMG will consider all qualified applicants without regard to race, religion, national origin, sex, age, veteran status, disability, familial status, marital status, actual or perceived sexual orientation, or actual or perceived gender identity. Applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of CMG Financial or reach out to [email protected]. CMG MORTGAGE, INC. NMLS #1820 If you are a recruiter or placement agency, please do not submit resumes to any person or email address at CMG Financial prior to having a signed agreement . CMG Financial is not liable for and will not pay placement fees for candidates submitted by any agency other than its approved recruitment partners. Furthermore, any resumes sent to us without an agreement in place will be considered your company's gift to CMG Financial and may be forwarded to our recruiters for their attention.

Our Welcome Associates will provide an elite client experience while answering all inbound calls promptly and accurately. All Welcome Associates are required to greet our clients with poise; assist all clients in a timely manner, and understand their inquiries WHAT YOU WILL BE DOING * Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information * Establish and maintain cooperative relationships with our internal and external clients * Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation * Perform effectively under continuing pressure and with frequent interruption WHAT WE NEED FROM YOU Must Have Qualifications: * High school diploma or equivalent * Vibrant personality and a desire to be a team player * Strong written and verbal communication skills * Must be comfortable in a high volume call center environment (700-900 calls per day) * Comfortable working on multiple computer screens and software systems in a fast pace environment Nice to Have Qualifications: * 1-2 years of high level reception OR call center experience * Bilingual in Spanish preferred THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It's all happening on UWM's campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It's no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It's at the very heart of how we treat each other, our clients and our community. Whether it's providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you'll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you'll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you'll love working here include: * Paid Time Off (PTO) after just 30 days * Additional parental and maternity leave benefits after 12 months * Adoption reimbursement program * Paid volunteer hours * Paid training and career development * Medical, dental, vision and life insurance * 401k with employer match * Mortgage discount and area business discounts * Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court * Wellness area, including an in-house primary-care physician's office, full-time massage therapist and hair salon * Gourmet cafeteria featuring homemade breakfast and lunch * Convenience store featuring healthy grab-and-go snacks * In-house Starbucks and Dunkin * Indoor/outdoor café with Wi-Fi DISCLAIMER All the above duties and responsibilities are essential job functions subject to reasonable accommodation and change. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Team members may be required to perform other or different job-related duties as requested by their team lead, subject to reasonable accommodation. This document does not create an employment contract, implied or otherwise. Employment with UWM is "at-will." UWM is an Equal Opportunity Employer. By selecting "Apply for this job online" you provide consent to UWM to record phone call conversations between you and UWM to be used for quality control purposes.

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan. Benefits Paid Training Careers Advancement Opportunities Competitive Compensation Year-Round Work Spiffs, Rewards, & Employee Contests Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include: Assisting the Call Center Manager in the planning, organizing, and coordination of department resources and goals. Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians. Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives. Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager. Performing related staff-level duties as directed by the Call Center Manager. Job Qualifications: Proven experience in a customer service environment preferably in HVACR contracting or building services industry. Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired. Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone. Current (state) driver's license. Compensation: $17.00 - $21.00 per hour There are many exciting options for a career in HVACR waiting to be explored. If you're looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you've come to the right place!

Compensation & Benefits Starting pay at $18 per hour plus commission on every policy sold Ability to earn a percentage of the agency's profits after one year of employment Medical, dental and vision benefits Employer paid life insurance Voluntary short term and long-term disability, add on life insurance 401k with company match Paid time off (PTO) Company paid holidays Professional certification reimbursement program and other professional development opportunities Key Responsibilities Communicate and build positive relationships with customers and business associates. Share expertise of our products and services by offering property and auto insurance tailored to our customers' unique needs. Generate insurance quotes and binding insurance coverages. Provide active listening to quickly resolve escalated issues supporting enhanced customer experience and minimizing controllable disenrollment. Maintain a thorough understanding of what L.A. Insurance provides to our customers and other agency/regulatory requirements Key Requirements Hold an active P&C license in the State of Michigan. Prior experience working in customer service, sales or other customer-facing environments preferred with a strong track record of customer satisfaction. Strong problem-solving skills; patient and understanding Effective at multi-tasking and prioritization with Meticulous attention to detail. Proven oral, written, telephone and presentation skills. Strong interpersonal skills. Experience in prospecting, cultivating, and maintaining new and existing relationships. This position requires a flexible work schedule, availability of overtime during surges in workload, strong organizational skill and coordination skills, ability to work independently, quick learner, team player, proactive, goal-oriented, excellent communication, strong writing and analytical skills, and advanced computer skills. Communicate and build positive relationships with customers and business associates.

Job Description Immediately hiring Part Time Call Center Agents! Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus, but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour. Shifts Offered: Part time (16-24 hours per week) Various schedules available Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Clementine is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity – Apply Today! Job Posted by ApplicantPro

Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the satisfaction of our employees as the cornerstone of our success. We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing scheduling conflicts. This position also acts as a bridge between physician offices and other departments within the practice. We are looking for candidates with exceptional customer service skills and or experience in a medical office environment. We are dedicated to training the right individuals who are keen to embark on a new career path. Apply today and be part of our journey to success! Responsibilities: * Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps * Taking messages, screening and forwarding calls * Checking insurance carriers to ensure practice participation in plan * Entering new insurance information, as needed * Updating / correcting spelling of names, birth dates, etc. to ensure data integrity * Operates variety of standard office equipment such as computer, copier and fax machine * Maintains confidentiality at all times * Keeps manager updated when unusual situations arise while scheduling patients * Make copies of all paperwork necessary to complete job duties for self and the scheduling department * Communicates with physicians re: their preferences when scheduling patients * Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests * Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy * Performs other duties as directed by management Qualifications: * High School diploma or equivalent required * Basic knowledge of medical terminology * Knowledge of and/or experience in a private medical office setting preferred * Must successfully pass a background check and a drug screening Minimum Competencies: * Ability to communicate effectively on the telephone and in writing * Ability to work independently and as a team member * Able to demonstrate accuracy and efficiency * Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages * Strong computer skills and interpretation of EMR systems a plus * Previous scheduling experience, preferred What we offer: A professional work environment where you can learn, enhance your skills and grow into new opportunities. * Competitive pay rates * Paid time off * Paid holidays with bonus paid floating holidays * Medical, Dental, Vision, Life & Disability benefits * 401k retirement plan with company match We are a proud Equal Employment Opportunity Employer. Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To learn more about our Providers and our company please visit ********************************** About Us Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.

Job DescriptionJoin our dynamic team at R&R Car Company, where we are seeking a proactive individual to engage with customers and facilitate appointments for our dedicated sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele. The ideal candidate possesses exceptional communication skills, both verbal and written, and demonstrates a strong commitment to professionalism. We value individuals who are receptive to feedback, dependable, and possess a positive attitude with a desire for personal and professional growth. Collaboration is key, as we foster a team-oriented environment where every member contributes to our collective success. Our flexible scheduling options allow for a work-life balance, with shifts available from Monday to Saturday between 9:30am and 7pm, totaling 45-55 hours per week. We are looking to fill 5 days per week, Saturdays required. We understand the importance of accommodating individual preferences and are open to discussing alternative arrangements. Starting compensation is $14.00 per hour. Additionally, lucrative bonuses are offered, providing ample opportunity for financial growth. As well, this position is 1099. Duties include but are not limited to: - Conduct market research to identify potential clients and industries for automotive sales - Develop and implement strategic plans to target new clientele - Build and maintain relationships with clients via phone calls, text messages, and emails - Collaborate with the sales team to develop effective sales strategies - Provide loan applications to customers and collect necessary documentation for approvals - Track and report on self-performance, pipeline, and results using CRM software - Stay up-to-date with industry trends, market conditions, and competitor activities At R&R Car Company, located in Mt Clemens & Roseville, MI, we are passionate about both vehicles and customer satisfaction. By combining these passions, we deliver a superior car buying experience characterized by a diverse inventory of high-quality used cars, trucks, and SUVs tailored to meet the unique needs of our customers. Join us in providing unparalleled service, reliability, and quality to our valued clientele. View our website here to see more about us: **************************** & Our FaceBook page: *************************************

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete. Position Purpose: Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media. Job Duties (include but not limited to): Interact with members via phone, e-mail, chat and other media as appropriate. Answer member questions concerning their accounts and Credit Union services. Promote the sale of Credit Union products and services. Provide members with information necessary to make informed decisions regarding their financial transactions. Process a variety of member transactions such as check orders, balance information, fee disputes, etc. Qualifications High school graduate or equivalent Up to two years of customer service experience; sales/retail sales experience preferred Skills/Abilities: Strong typing abilities. Good verbal public relations skills. Communicate verbally and in writing. Able to operate calculator, word processor, and related computer applications. Well organized. Strong commitment to cross selling and over coming objections when cross selling applicable products and services. Maintain confidentiality of member data. Benefits Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Tuition Reimbursement Program Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Job DescriptionJOIN OUR TEAM AS A BDC REPRENSENTATIVE/ CALL CENTER REPRESENTATIVE Are you a cheerful and positive individual with a knack for great phone conversations? We're looking for dynamic personalities to join our team as in house BDC Agents. This role is perfect for those who thrive on making meaningful connections over the phone and have a passion for customer service. About Us Gordon Chevrolet is a great Chevrolet dealership with a family feel. We operate an award winning sales and service department and are committed to delivering exceptional customer experiences. As a BDC Agent, you'll be at the forefront of our customer interactions, ensuring each caller feels valued and supported. Key Responsibilities Engage with customers over the phone to understand their needs and provide assistance. Schedule appointments and manage customer inquiries effectively. Maintain a positive attitude and enthusiasm for helping customers. This position is an in store position. Qualifications Previous experience in customer service or call center atmosphere is preferred but not required. Excellent communication skills and a friendly demeanor. Ability to multitask and prioritize in a fast-paced environment. Proficiency in basic computer applications. Why Join Us? Competitive compensation and benefits package. Opportunities for growth and advancement within our company. A supportive team environment that values positivity and teamwork. If you're ready to bring your positive energy and phone skills to a team that values your contributions, we want to hear from you! Apply today by sending your resume and a cover letter highlighting why you'd be a great fit for the role of BDC Agent at Gordon Chevrolet. Appy today and join our growing team voted Best of Detroit by our customers! Powered by JazzHR 4G21KLzqPS

Purpose: Serves patients by greeting and helping them; scheduling appointments; maintaining records and accounts. Call center and/or customer service experience preferred. If you're a caring, smart, hard-working, team-player with a passion for health and skin, please apply! Job Duties: Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries. Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone. Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays. Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area. Ensures availability of treatment information by filing and retrieving patient records. Maintains patient accounts by obtaining, recording, and updating personal and financial information. Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims. Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs. Protects patients' rights by maintaining confidentiality of personal and financial information. Maintains operations by following policies and procedures; reporting needed changes. Maintains the organization and cleanliness of the office. Contributes to team effort by accomplishing related results as needed. Cares deeply about patients and is always willing to go the extra mile Skills/Qualifications: Proficient Computer Skills, Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus, Team Player Please note: While you will be assigned a home office, this position requires the ability to be assigned shifts at other locations for coverage purposes. Saturday availability also required. Work expectation is 40h/week with overtime as needed.

Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigansoon to be 23! We have over 450 team members, more than 150,000 members, $3.9 billion in assets, and an average 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press 12 years in a row. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team! Information about our comprehensive total rewards package can be found

Job Description Call Center Representative Required Skills: • Strong Effective telephone sales skills Experience: • 3-5 years of Telephone sales experience • A proven track record in Telephone sales a MUST Essential Duties & Responsibilities: • Contact homeowners and schedule estimate appointment for Roofing and Home Improvements Position Offers: • Competitive Compensation • Career Growth • Team Environment To Apply: All applicants must submit their updated resume along with their contact phone number. #hc189217

Job DescriptionDescription: Michigan Institute of Urology Part time Monday -Tuesday 8:30-5pm The Call Center Patient Representative answers phones promptly and professionally, and is responsible for scheduling patient appointments, entering and updating patient demographic information, and verifying insurance information. Requirements: ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Responsible for acquiring critical demographic, financial, medical and insurance information from patients in a professional, courteous, caring and compassionate atmosphere. Answers telephones in a professional manner. Schedules appointments. Takes messages for patients using electronic medical records. Verifies and updates patient demographic information. Registers new patients. Addresses patient requests and inquires. Resolves patient concerns. Returns calls as necessary. Updates registration and insurance information for existing patients. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS N/A KNOWLEDGE | SKILLS | ABILITIES Adept at multitasking. Customer-oriented with ability to remain calm in difficult situations. Detail-oriented. Excellent verbal and written communication skills. Knowledge in healthcare systems operations such as EMR. Skill in using computer programs and applications including Microsoft Office. Complies with all health and safety policies of the organization. Complies with HIPAA regulations for patient confidentiality. EDUCATION REQUIREMENTS High School Diploma or equivalent required. EXPERIENCE REQUIREMENTS Previous experience in a busy medical office preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%

Job DescriptionDescription: Responsible for answering all member inquiries and transaction requests received through our Interactive Teller Machines and Call Center accurately and positively. Promotes and participates in a sales and service culture consistent with SCU’s goal of exceeding expectations while maintaining a high level of service, safety, and member confidentiality. Essential Functions and Other Responsibilities: Provide prompt and courteous service to all internal/external customers/members in-person and on the telephone. Accurately answer all inquiries regarding SCU products/services. Professionally problem-solve and resolve all complaints or refer for assistance as needed. Maintain working knowledge of and aggressively promote credit union products/services at every opportunity, to include completing outbound calls, making referrals that result in new services to new/existing members. Complete Sales Plus logs. Perform duties necessary to order and maintain department office supplies and supplies in individual work area. Prepare workstation daily and keep workstation organized. Process mail distribution (incoming/outgoing). Conduct all work in a safe and healthful manner. Perform as part of a team and assist other employees/departments as needed. Train/mentor other credit union employees as directed. Maintain update of work status to supervisor as required. Maintain the security of all codes, procedures, and other items related to office security. Place documents that need to be shredded in the proper place for shredding. Maintain knowledge of and follow the established process for key control and security. Open/close office by disarming/arming alarms, as established procedures require. Balance daily. Perform operational duties and troubleshoot problems with department equipment. Report errors, abnormalities, and out of balance conditions to supervisor immediately. Correct all out of balance conditions as applicable. Process end of day voucher and office closing procedures. Maintain functional knowledge of online systems and all software used in the department, including the process to follow if the system goes down. Maintain thorough knowledge and understanding of credit union policies/procedures that are necessary for performing job duties, including but not limited to Negotiable Instrument Reference & Guidelines, BSA, and OFAC. Prepare reports, file, make photocopies/scans, and scan documents as required and assigned. Create new Excel reports and maintain current. Complete assignments given by management. Perform member service related duties, including but not limited to; opening/closing/changing of deposit accounts and regular/IRA certificates; issue, order new, close/renew, change/adjust. Process member fraud disputes and balance transfer requests on Credit/Debit card accounts; processing of stop payments, copies, corrections, orders, and balancing checking accounts; wire transfers; skip-a-payments; and all member account related file maintenance requests according to procedures. Perform duties to; schedule member appointments; pull/review consumer credit reports and investigate disputes; process lien terminations; and department assigned side jobs. Process member related transactions by phone, mail, or email, including but not limited to, member deposits/payments and transfers; member verifications; returned mail; and member applications for products and/or services. Monitor call queues through UC Suite. Responds to all member requests for service through ITM; including assistance with using the ITM, processing transactions and responding to other requests. Provide technical support for e-services. Perform all teller related duties, including but not limited to; balance as required; process member deposits, payments, withdrawals, check cashing, cashier checks, and other promotional items. NOTE: The list of essential functions is not limited. It may be supplemented as necessary from time to time. Standards: Perform all job tasks/functions as assigned and/or directed; according to policy, procedures and standards; use Service/Sales plus skills at all times; meet all cross-sell and productivity standards as set by management; and read/respond to all communications (voice mail/email/message board) communications in a timely fashion. Core Competencies: Reasoning: apply rational method of problem solving to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, blueprint, or schedule form. Math: add, subtract, multiply, and divide all units of measure. Perform the four operations with like common and decimal fractions. Compute ratio, rate, and percent. Draw and interpret bar graphs. Perform arithmetic operations involving all American monetary units. Language – read a variety of books and magazines. Write reports and essays with proper format, punctuation, spelling, and grammar, using all parts of speech. Speak before an audience with poise, voice control, and confidence, using correct English and well-modulated voice. Requirements: Minimum Qualifications: Education: A high school diploma or equivalent. Experience: Previous cash handling and customer service experience desired. Licenses/Certifications: Must attain all required licenses and/or certifications to perform duties of position. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use hands, fingers, talk, or hear. The employee is frequently required to sit, stand, and reach with hands and arms. The employee may occasionally lift up to 20 lbs. and/or exert force to move up to 50 lbs.

Charismatic || Friendly || Problem solver || Team Player Does this sound like you? Permanent and Actively Hiring - Career Opportunity for your Review MEMBER SERVICE REPRESENTATIVE (SEE BELOW) REPUTABLE CREDIT UNION (HEADQUARTERS NEAR SOUTHFIELD, MI) FOUNDED MORE THAN 90 YEARS AGO - 500 TEAM MEMBERS - 30 LOCATIONS SPANNING THE LANSING AREA, GRAND RAPIDS AND METRO DETROIT - INDUSTRY LEADER IN CHARITABLE GIVING THROUGH THE MICHIGAN FIRST FOUNDATION - MEMBER SERVICES CALL CENTER OPERATES 24/7/365 - OVER $1.5 BILLION IN ASSETS AWARDS, PROUD RECIPIENT OF: - 2023 BEST & BRIGHTEST IN THE NATION - 2023 BEST & BRIGHTEST IN METRO DETROIT - 2023 BEST & BRIGHTEST IN WEST MICHIGAN - 2023 BEST CREDIT UNIONS TO WORK FOR - 2023 BEST PLACES TO WORK IN SOUTHEAST MICHIGAN - 2023 CHANNEL 4 - VOTE FOR THE BEST - MORTGAGE LENDERS (1ST PLACE) - 2023 CHANNEL 4 - VOTE FOR THE BEST - CREDIT UNIONS (3RD PLACE) - 2023 DETROIT FREE PRESS TOP WORKPLACES - 2023 MICHIGAN VETERANS AFFAIRS AGENCY - CERTIFIED VETERAN FRIENDLY EMPLOYER BENEFITS AND PERKS OF JOINING OUR AWARD-WINNING TEAM INCLUDE: - VERY COMPETITIVE PAY - LOW-COST MEDICAL, DENTAL, AND VISION BENEFIT OPTIONS. EMPLOYER-PAID LIFE AND DISABILITY INSURANCE - 401(K) - 100% MATCH UP TO 5% DEFERRAL - TUITION REIMBURSEMENT FOR BOTH UNDERGRADUATE AND GRADUATE DEGREE PROGRAM - ACCESS TO A COMPLIMENTARY CONCIERGE SERVICE - FREE, STATE-OF-THE-ART FITNESS CENTER AT OUR LATHRUP VILLAGE HEADQUARTERS WITH EXERCISE EQUIPMENT, SHOWERS, AND LOCKER ROOMS - WELLNESS INITIATIVES AND EVENTS THROUGHOUT THE YEAR TO HELP TEAM MEMBERS STAY HEALTHY - LOAN DISCOUNTS FOR CERTAIN SECURED AND UNSECURED LOANS AND MORTGAGES - OPPORTUNITIES FOR PAY INCREASES, INCENTIVES AND PROFIT-SHARING, BASED ON PERFORMANCE - ONSITE SUBSIDIZED TOP-NOTCH CAFE 26 FOR TEAM MEMBERS' USE - ONSITE BOWLING CENTER MEMBER SERVICE REP - Salary: $18-19.50/hr + Benefits Contract: This is not a contract! This is a Direct Placement opportunity. Schedule: Many options available! Please Apply today to receive more information. *Must be open to training on first shift. Job Summary: Become a part of 365 Live, our Call Center. As a Member Service Center Representative you'll be challenged to deliver five-star service while building relationships with our members over the phone. We're a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they'll be able to hang up the phone feeling confident and satisfied. What You'll Do: - Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing new product information. - Answer members telephone calls promptly and in an appropriate manner - Answer inquiries on banking products including checking, savings, loans and lines of credit etc. Must Have: - Minimum 1 year Call Center Experience (2 years preferred) (Must have RECENT customer service experience within the last 2 years) OR equivalent industry experience. Nice to Have: - Previous Banking or Credit Union Experience Pay and Benefits The pay range for this position is $33280.00 - $39520.00/yr. Company benefits will be share, upon request. We do have a benefit overview that we can send over when the appropriate time is met. Please follow up with me directly on any questions. Thank you! Workplace Type This is a fully onsite position in Southfield,MI. Application Deadline This position is anticipated to close on Jul 13, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Immediately hiring Part Time Call Center Agents! Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus, but not required. This is an in office position. Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Compensation: $18 / Hour with perfect attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour. Shifts Offered: Part time (16-24 hours per week) Various schedules available Must be available to work a weekend day (Sat or Sun each week) Training will last approximately one week. On your second week, you will move to your new set schedule. Clementine is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today!

Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the satisfaction of our employees as the cornerstone of our success. We are actively seeking Call Center Receptionists for our Rochester Hills, MI office. The Call Center Agent will handle incoming calls, directing them to the appropriate department. The role entails scheduling various procedures efficiently, optimizing resource use, and preventing scheduling conflicts. This position also acts as a bridge between physician offices and other departments within the practice. We are looking for candidates with exceptional customer service skills and or experience in a medical office environment. We are dedicated to training the right individuals who are keen to embark on a new career path. Apply today and be part of our journey to success! Responsibilities: • Responsible for answering phone, scheduling procedures and office visits, informing patients regarding required preps • Taking messages, screening and forwarding calls • Checking insurance carriers to ensure practice participation in plan • Entering new insurance information, as needed • Updating / correcting spelling of names, birth dates, etc. to ensure data integrity • Operates variety of standard office equipment such as computer, copier and fax machine • Maintains confidentiality at all times • Keeps manager updated when unusual situations arise while scheduling patients • Make copies of all paperwork necessary to complete job duties for self and the scheduling department • Communicates with physicians re: their preferences when scheduling patients • Sets priorities and demonstrates good judgment while adapting to daily schedule changes and physician requests • Works independently and efficiently under pressure with multiple interruptions and with a high degree of accuracy • Performs other duties as directed by management Qualifications: • High School diploma or equivalent required • Basic knowledge of medical terminology • Knowledge of and/or experience in a private medical office setting preferred • Must successfully pass a background check and a drug screening Minimum Competencies: • Ability to communicate effectively on the telephone and in writing • Ability to work independently and as a team member • Able to demonstrate accuracy and efficiency • Ability to read and comprehend patient medical charts, medical terminology, prescription medications and physician messages • Strong computer skills and interpretation of EMR systems a plus • Previous scheduling experience, preferred What we offer: A professional work environment where you can learn, enhance your skills and grow into new opportunities. Competitive pay rates Paid time off Paid holidays with bonus paid floating holidays Medical, Dental, Vision, Life & Disability benefits 401k retirement plan with company match We are a proud Equal Employment Opportunity Employer. Pinnacle GI Partners participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. To learn more about our Providers and our company please visit ********************************** About Us Pinnacle GI Partners is a family of gastroenterology practices. We strive to differentiate our practices with an excellent patient experience, bringing together a remarkable network of skilled physicians with top-notch equipment, facilities, and opportunities to collaborate as professionals.

At Genisys Credit Union, we value our employees who are essential to our ongoing growth and success as a financial institution of choice. We offer a supportive, inclusive, and diverse work environment where you are comfortable to be you. Our team is proud to support the communities we live and work in. Our locations are consistently recognized for providing excellent customer service and we are excited to be adding to our team. We are currently seeking motivated candidates for a Full Time Call Center Representative position at our Home Office in Auburn Hills, MI. This position has the opportunity to earn incentive pay. This position is also eligible for a hybrid schedule after training is complete. Position Purpose: Interact with members and process member requests and transactions. Offer Credit Union products and services whenever appropriate. Research and resolve member problems. Proactively seek out new process improvements for the department. Maintain/monitor phones, chat, email and social media. Job Duties (include but not limited to): Interact with members via phone, e-mail, chat and other media as appropriate. Answer member questions concerning their accounts and Credit Union services. Promote the sale of Credit Union products and services. Provide members with information necessary to make informed decisions regarding their financial transactions. Process a variety of member transactions such as check orders, balance information, fee disputes, etc. Qualifications High school graduate or equivalent Up to two years of customer service experience; sales/retail sales experience preferred Skills/Abilities: Strong typing abilities. Good verbal public relations skills. Communicate verbally and in writing. Able to operate calculator, word processor, and related computer applications. Well organized. Strong commitment to cross selling and over coming objections when cross selling applicable products and services. Maintain confidentiality of member data. Benefits Paid Time Off Health, Dental, Vision, Life Insurance, Flexible Spending Accounts, & Short Term/Long Term Disability Available Tuition Reimbursement Program Holiday pay at 8 hours per observed holiday Free Financial Planning Assistance 401k up to 3% match and 5% Profit Share Don't meet every single requirement listed here? That's okay! At Genisys, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this position but your qualifications or past experiences don't align perfectly with those listed in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other open positions we have! EOE M/F/Disability/Veteran

Job Description Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement. It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life. From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here. More reasons you’ll love working here include: Paid Time Off (PTO) after just 30 days Additional parental and maternity leave benefits after 12 months Adoption reimbursement program Paid volunteer hours Paid training and career development Medical, dental, vision and life insurance 401k with employer match Mortgage discount and area business discounts Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon Gourmet cafeteria featuring homemade breakfast and lunch Convenience store featuring healthy grab-and-go snacks In-house Starbucks and Dunkin Indoor/outdoor café with Wi-Fi Responsibilities Use initiative and make frequent and continuing use of independent judgment in obtaining and giving information Establish and maintain cooperative relationships with our internal and external clients Learn and apply a wide variety of information about clients, organization and services in a complex multi-functioned operation Perform effectively under continuing pressure and with frequent interruption Qualifications Must Have Qualifications: High school diploma or equivalent Vibrant personality and a desire to be a team player Strong written and verbal communication skills Must be comfortable in a high volume call center environment (700-900 calls per day) Comfortable working on multiple computer screens and software systems in a fast pace environment Nice to Have Qualifications: 1-2 years of high level reception OR call center experience Bilingual in Spanish preferred