Call center agent jobs in District of Columbia

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required. We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Responsibilities include but not limited to: Establish customer relationships and follow up with customers, as needed Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification Use a customer-focused, needs-based review process to educate customers about insurance options Maintain a strong work ethic with a total commitment to success each and every day As an Agent Team Member, you will receive... Starting hourly pay $20 - $22 per hour depending on experience Paid time off (vacation and sick/personal time) Valuable experience Growth potential/Opportunity for advancement within my office Requirements Property & Casualty license Life and Health license Excellent interpersonal skills Excellent communication skills - written, verbal and listening People-oriented Organizational skills Self-motivated Detail oriented Proactive in problem solving Dedicated to customer service Able to learn computer functions Pride in getting work done accurately and timely Ability to work in a team environment Ability to multi-task Provide timely and thorough activity reports to agent Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. #SMA Location: In-office, MIDLOTHIAN, VA Active Property and Casualty insurance license Compensation details: 20-22 Hourly Wage PI89771e6d88f6-30***********3

We are seeking a Customer Engagement Specialist to join the FutureFeed team. This role blends sales and customer success responsibilities, ensuring our customers and prospects receive exceptional experiences throughout their journey with FutureFeed. The ideal candidate is proactive, relationship-driven, and thrives in both generating new business and supporting long-term customer success. As the primary point of contact for prospects and customers, you will follow up on leads and inquiries, deliver product demonstrations, close new business, and nurture ongoing customer relationships. You will also engage with customers throughout their subscription lifecycle to maximize value realization, drive adoption, secure renewals, and identify opportunities for add-on business. This position also includes providing help desk support, assisting with trade shows and conferences, and representing FutureFeed with professionalism and enthusiasm. Key Responsibilities: Sales & Business Development Follow up on inbound leads and inquiries. Conduct product demos and presentations tailored to prospects' needs. Manage the sales process from initial interest through contract close. Identify opportunities to upsell and cross-sell additional products and services. Customer Success & Support Serve as the main point of contact for customer onboarding, engagement, and retention. Provide timely, effective responses to help desk tickets and support inquiries. Ensure customers realize maximum value from their FutureFeed subscription. Proactively manage subscription renewals and secure long-term customer relationships. Engagement & Events Represent FutureFeed at trade shows, conferences, and customer events. Support marketing and outreach activities to increase awareness and adoption. Job requirements Experience: 3-5 years in a combined sales and customer support role with a B2B software or SaaS company. Demonstrated success in closing deals and driving customer retention. Experience selling to and supporting government contractors is highly desirable. Familiarity with the Cybersecurity Maturity Model Certification (CMMC) program is a strong plus. Skills & Attributes: Excellent verbal and written communication skills, with the ability to simplify complex topics. Strong interpersonal skills, with the ability to build rapport quickly. A collaborative team player who also thrives as a self-starter. Organized and detail-oriented, with strong follow-through. Adept at managing multiple priorities in a fast-paced environment. Comfort with CRM systems, customer success platforms, and help desk tools. Willingness to travel for trade shows, conferences, and customer meetings. BA / BS Degree All done! Your application has been successfully submitted! Other jobs

DescriptionJob Title: Call Center Representative Company: Tulip Soft Comms Welcome to Tulip Soft Comms, where innovation meets connectivity. As a leading communications company, we specialize in delivering cutting-edge solutions to connect individuals, businesses, and communities seamlessly. Job Description: We are seeking a motivated and compassionate Call Center Representative to join our dynamic team. In this role, you will be the first line of support for our customers, ensuring their inquiries are handled promptly and professionally. As a Call Center Representative, you will engage in meaningful interactions with our customers, assisting them with their questions, concerns, and product support. Salary Range: $750 - $1050 weekly Key Responsibilities Handle incoming calls and respond to customer inquiries promptly and professionally. Resolve customer issues by identifying problems and providing effective solutions. Maintain updated knowledge of company products and services to assist customers accurately. Document customer interactions in the database to ensure follow-up and resolution of concerns. Meet daily metrics for call handling, including quality and efficiency targets. Provide exceptional customer service, cultivating positive relationships with clients. Skills, Knowledge and Expertise High school diploma or equivalent; additional education or certifications are a plus. Excellent verbal and written communication skills. Strong problem-solving skills with the ability to think critically and act independently. Familiarity with customer relationship management (CRM) software and tools is a plus. Ability to handle a high volume of calls and work in a fast-paced environment. Benefits Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for professional development and advancement

Job Description Pay: $22 per hour + commission Earning potential: $22 - $30/hour on average with commission Schedule: Discussed during interview Location: Must be available to float between stores throughout Northern VA, primarily in the following locations: Leesburg Ashburn Chantily Fairfax East Manassas Manassas Full-time opportunities available Join ARS, the nation's largest provider of residential HVAC, plumbing, and electrical services with 7,000+ professionals and over 45 years of trusted home service. What We Offer: Weekly pay via direct deposit Commission on top of hourly rate Paid training - no HVAC experience required Career path into Sales Advisor role Full-time employees also receive: Insurance available after 31 days Low-cost medical (as low as $5/week) Dental, vision, HSA/FSA 401(k) with company match Paid time off + holiday pay Responsibilities Work inside a national retail home improvement store engaging customers in friendly conversations about HVAC upgrades, air quality enhancements, and energy efficiency. Your goal is to schedule free in-home consultations with our experienced comfort advisors, or sell simple HVAC System Tune-Ups if the customer has a newer system that just needs a little touch from the pros at ARS. Qualifications What You Need: Willingness to approach and engage retail shoppers Friendly, outgoing personality; sales experience a plus Ability to stand/walk for up to 6 hours during shift Reliable transportation to/from assigned store Minimum age: 18 years Available for weekend retail hours (potential holidays) Clean, professional appearance to represent the ARS brand Ability to attend weekly in-office meetings Must pass background check Note: This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Provide support to customers and ensure their satisfaction. Assist with the implementation of customer success solutions. Collaborate with the customer success team to address customer inquiries and issues. Stay updated on the latest customer success technologies and trends. Provide support to customers using quantum technologies. Assist with the implementation of quantum-related customer success solutions and address quantum-related inquiries and issues.

Venable Blue helps organizations and individuals manage and mitigate risk in the online space. Whether it's an issue of data access, account takeover, cyber harassment, child safety, or a government or regulatory investigation, we build, operationalize, and deploy integrated programs and systems designed with people and products in mind. Venable Blue continues to build, scale, and operationalize the business. While we don't have any active roles open at this time, we continue to seek professionals with experience in Regulatory Response, Actionable Intel & Litigation Support, Trust & Safety, and Product Regulatory Compliance with a background in consulting, tech, and/or start-up environments. Our recruiting team will reach out once a role becomes available that aligns with your experience. For additional information about the Technology & Innovation Group, Venable Blue team see: www.venableblue.com. Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, D.C., with offices in California, Delaware, Florida, Illinois, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at Venable.com. We comply with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Conviction of a crime will not necessarily be a bar to employment at the Firm. Factors such as age at the time of the offense, type of the offense, seriousness of the offense, remoteness of the offense in time, position applied for, rehabilitation, overall record, and other relevant factors will be taken into account in determining effect on suitability for employment. Venable LLP is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected Veteran status and any other protected basis under applicable law.

Job Description At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview: Position Overview: We are seeking a motivated and professional Call Center Representative to join our Washington, DC team. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring each interaction reflects our commitment to exceptional service. Responsibilities: Handle inbound customer calls and provide accurate information and assistance. Make outbound follow-up calls when necessary. Document call details, inquiries, and resolutions accurately. Direct calls to appropriate departments as needed. Maintain a positive, customer-focused attitude in every interaction. Support the customer service team with additional tasks as assigned. Qualifications: High school diploma or equivalent required. Strong verbal communication and active listening skills. Ability to remain calm and professional during high-volume periods. Basic computer and phone-system proficiency. Dependable, punctual, and eager to learn. What We Offer: Competitive pay Opportunities for advancement Professional development and training Supportive and collaborative team environment Travel opportunities (if applicable)

Job Details DC Office - Washington, DC Full Time $52000.00 - $52000.00 Salary/year Nonprofit - Social ServicesDescription Do you have a passion for connecting with people, building partnerships, and creating opportunities for youth to discover their confidence and potential? We're looking for a Community Engagement Specialist to help bring the Girl Scout experience to more youth and families across our region-especially in communities that have been historically underrepresented. In this dynamic role, you'll design and lead innovative strategies that make Girl Scouting accessible, inclusive, and exciting for every girl. You'll work closely with schools, caregivers, community partners, and volunteers to ensure that all girls-no matter where they live or what their background-can experience the joy and leadership growth that Girl Scouting inspires. What You'll Do As a key member of our Strategic Initiatives team, you'll: Expand access and opportunity by introducing flexible and creative troop models-like staff-led or community-based troops-that meet families where they are. Use data and insights to inform strategies that strengthen membership growth and retention. Collaborate across departments to align outreach and engagement with the Council's broader goals. Build meaningful relationships with schools, community-based organizations, and local leaders to deepen community ties and increase visibility for Girl Scouting. Create welcoming spaces where youth, families, and volunteers feel seen, supported, and excited to participate. Lead community events that celebrate local partnerships, encourage new memberships, and foster belonging. Support volunteers with onboarding, training, and resources to help them thrive in their roles. Track impact and outcomes by maintaining accurate records and reporting results that help shape future initiatives. Who You Are You're a connector and a collaborator. You thrive on building relationships, working across teams, and bringing people together around a shared purpose. You believe in equity and inclusion, and you understand that meaningful community engagement begins with listening and partnership. You're energized by variety-one day you might be leading a troop meeting, the next, planning an event with a community partner or analyzing data to guide your next move. What You Bring Experience working with elementary school-aged youth and a passion for helping them grow. A relationship-oriented mindset with strong empathy and accountability. Comfort working in cross-functional teams and adapting to changing priorities. Excellent communication skills-both written and verbal-with the ability to facilitate conversations, trainings, and presentations. Proficiency with Microsoft Office Suite and CRM tools (Salesforce experience is a plus). A valid driver's license and reliable transportation for daily local travel (some evening and weekend work required). Preferred Qualifications Familiarity with the Girl Scout program or a similar youth-serving organization. Bilingual skills in Spanish are highly valued and may be given preference. Experience working in or familiarity with Prince George's County, MD. Some of Our Benefits 100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available). 3% employer contribution to 403(b), plus additional 2% match. Generous paid leave benefits. Paid holidays/office closures include: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31. The Presidential Inauguration Day is also an observed holiday on January 20th every four years. One floating holiday, annually. A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting. Click here to read our bi-monthly staff newsletter to take a closer look. Find out more about our commitment to Diversity, Equity, Inclusion, and Accessibility at this link. The starting salary for this position is $52,000. Candidates who are fluent in a key language (i.e., Spanish) may be eligible for a $2,000 pay differential added to the starting salary. About Us At Girl Scouts Nation's Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

• Contributes to the development and maintenance of standards, policies and procedures regarding customer service • Regularly provides feedback on the soundness and effectiveness of the customer service department's policies and procedures. • Facilitates the collection of competitive information in order to monitor business trends and opportunities. • Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area. • Responsible for being familiar with the organization's by-laws in order that all recruitment and retention decisions are made within by-law boundaries. • Responsible for actively ensuring the retention of the organization's customer base which includes promoting the organization to existing customers. • Works with the organization's other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings. • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel. • Responsible for notifying administration of any required updates of customer records on the organization's internal database. • Provides back-up support to other group members in the performance of job duties as required. • Supports/participates in the organization's Continuous Improvement Program. • Answers customer inquiries/communications as required. • Attends regular customer service departmental meetings. • Advises internal staff of advertisements and campaigns that affect retention. • Maintains detailed call activity reports and provides them to the Customer Service Manager on a regular basis. • Provides activity/statistical summary reports each week to Customer Service Manager. • Co-ordinates the organization's involvement in internal and external trade shows. • Conducts follow up phone calls to survey respondents who have concerns or questions. • Performs other related duties as assigned by management.

Trustmark's mission is to improve wellbeing - for everyone. It is a mission grounded in a belief in equality and born from our caring culture. It is a culture we can only realize by building trust. Trust established by ensuring associates feel respected, valued and heard. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture of diversity and inclusion where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. At Trustmark, we have a commitment to welcoming people, no matter their background, identity or experience, to a workplace where they feel safe being their whole, authentic selves. A workplace made up of diverse, empowered individuals that allows ideas to thrive and enables us to bring the best to our colleagues, clients and communities. **About the role** Trustmark is seeking a highly motivated individual to join our Customer Service Claims team as a temporary **Call Center Representative** from **January to June 2026.** Responsible for responding to high volume of inbound client/customer requests and inquiries by providing information, processing basic customer profile changes, or directing requests to other functional business teams. Provides alternatives and options during phone calls; demonstrated ability to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. **Key Accountabilities:** + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues, communicating with internal departments as necessary. + Enters semi-routine client/customer updates into the appropriate system. **Minimum Requirements:** + High School Diploma or GED with 2 - 4 years of related experience. The compensation range for this role is (based on the corporate location in Lake Forest, Illinois): $21.46 - $35.77 per year The final salary offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors. This position may also be eligible for bonus. We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive salary within the market. Brand: Trustmark Trustmark is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. We are an equal opportunity employer, including disability and protected veteran status. Join a passionate and purpose-driven team of colleagues who contribute to Trustmark's mission of helping people increase wellbeing through better health and greater financial security. At Trustmark, you'll work collaboratively to transform lives and help people, communities and businesses thrive. Flourish in a culture where appreciation, mutual respect and trust are constants, not just for our customers but for ourselves. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. When you join Trustmark, you become part of an organization that makes a positive difference in people's lives. You will play a vital role in delivering on our mission of helping people increase wellbeing through better health and greater financial security. Our customers tell us they simply appreciate the personal attention and knowledgeable service. Others tell us we've changed their lives. At Trustmark, you'll be part of a close-knit team. You'll enjoy abundant opportunities to grow your career. That's why so many of our associates stay at Trustmark and thrive. Trustmark benefits from more than 100 years of experience but pairs that rich history with a palpable sense of optimism, growth and excitement for what's ahead - and beyond. This is a place where associates bring their whole selves to work each day. A place where you can be yourself. Whatever your beyond is, you can achieve it at Trustmark.

ABOUT THE BRAND: Callaway Golf is the leading manufacturer of premium golf clubs, balls, performance gear and accessories worldwide. Through an unwavering commitment to innovation, we push the limits of performance and create demonstrably superior products designed to make every golfer a better golfer. Our company is a blend of experience and diverse backgrounds, and together we look to move the game forward, and we want top-notch people to join us in that mission! By joining Callaway Golf, you also join part of the portfolio of brands within Topgolf Callaway Brands, an unrivaled tech-enabled Modern Golf and active lifestyle company delivering leading golf equipment, apparel, and entertainment, with a portfolio of global brands including Topgolf, Callaway Golf, TravisMathew, Toptracer, Odyssey, OGIO, and World Golf Tour (“WGT”). “Modern Golf” is the dynamic and inclusive ecosystem that includes both on-course and off-course golf. For more information, please visit ************************************* The Customer Service Representative is responsible for handling a high volume of incoming calls from Callaway Golf Accounts and Consumers. Incumbent is responsible for responding to product related questions and setting up return authorizations for warranty and non-warranty issues. Responsible for building and fostering relationships with accounts and consumers by exceeding customer expectations on every call. ROLES AND RESPONSIBILITIES Handle an average of 100 incoming account/consumer calls per day exceeding customer's expectations on each interaction. Responsible for explaining the features and benefits of Callaway's past and current product lines. Make decisions regarding warranty and non-warranty issues and process return authorizations in SAP. Responsible for processing return authorizations for credit, evaluating and requesting pricing adjustments for accounts as necessary. Process SAP transactions including sales orders Respond to inquiries from Accounts and consumers regarding the status of Sales and Customer Service orders. Service overflow new sales order requests from accounts, using Sales skills to cross-sell/up-sell. Trouble shoot account and consumer problems as well as UPS tracing/follow up as necessary. Responsible for directly handling service requests for 3-4 Outside Sales Representatives. Stay abreast of industry current events and trends. Demonstrate use of good customer service skills to provide excellent customer service on every interaction. Utilize efficiencies in multi-tasking to operate simultaneously in SAP, Callaway Connect, Outlook, and Intranet based tools and minimize AUX time. Proficient in basic sales skills to process overflow Sales order requests and manage order status inquiries. Work with Repair Coordinator and Customer Service Adjustments Coordinator to trouble shoot shipping, billing and repair issues. Process ZV17's to ensure return authorization for repairs are processed quickly. Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy. TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities) Basic knowledgeable in SAP-Sales Inquiry, order entry, and processing return authorizations. Strong Customer Service and relationship building skills. Knowledgeable in Callaway Golf Product, club alternations, and impact on playability. Problem Solving and ability to handle difficult Customers. Analytical, Detail-oriented, Flexible and Decisive. Demonstrated ability to work in an organized and efficient manner while multi-tasking. Demonstrated ability to use MS Word and Excel. EDUCATION AND EXPERIENCE Bachelor's degree (B.A.) from four-year college or university; Minimum 3 years related golf or customer service experience and/or training; or equivalent combination of education and experience preferred. #LI-AL1 DE&I and EEOC: Inclusion & Diversity: As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, supporting them to bring their authentic selves to work every day. If your experience is close to what we're looking for, please consider applying. Experience comes in many forms, skills are transferable, and passion goes a long way. We know that diverse backgrounds and experiences make for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply. We look forward to learning more about you. ARE YOU READY TO MAKE THE TURN? APPLY TODAY! 21.54 - 26.90 - 32.26 USD Hourly

We are searching for candidates with strong communication skills to fill our vacancy of Customer Service Representative! Customer Service Representative Responsibilities will include: Onboard new clients and ensure a smooth transition to the product or service Act as a primary point of contact for customers and provide ongoing support Build strong relationships with clients and understand their business goals and objectives Conduct regular check-ins and provide proactive solutions to customer issues Collaborate with cross-functional teams such as sales, marketing, and product to ensure customer satisfaction Analyze customer data and provide insights and recommendations to improve their experience Educate customers on new features and updates to the product or service Renew customer contracts and identify opportunities for upselling and cross-selling What We Offer: Clear path for career advancement We believe in promoting from within, there are opportunities to move to different positions within the company or up the ladder Who We Are Looking For: Customer Service Representatives will meet the standard of outstanding customer service while establishing strong client relationships. We do this by dealing with customer needs and challenges with speed and professionalism. Customer Service Qualifications: Positive, uplifting attitude High school diploma or GED required Approachable and helpful personality Student Mentality Able to commute to Washington DC Proven experience in customer service or a related field is preferred but not always required Persons with Experience in the following areas should apply: Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

We're obsessed with food, and we don't care who knows it. To really understand the food and beverage industry, you have to live it. Our team is made up of: Innovators, Writers, Strategists, Dreamers, Artists, Chefs, Coders, Designers, & Thinkers. We're looking to hire a Customer Service Representative to support our Marketing department and ensure an exceptional customer experience. Responsibilities: Support new customer set up and communicate with appropriate teams including accounting, sales, production, carriers, and warehouse Partner with the sales team to meet and exceed customer's service expectations Examine and set personal and departmental performance goals designed to improve customer satisfaction Manage filing system for invoices, reports and other customer-related information Assist management in coming up with attractive incentives and rewards for superior performance. Process and review orders daily for accuracy and reconciles any anomalies Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders Qualifications A Bachelor's degree in finance or accounting is a plus Previous experience in a customer based environment Strong interpersonal skills Confident handling delicate situations with care Must have the ability to manage multiple projects in the fast-changing environment of a rapidly growing business Additional Information We offer full benefits for our employees. We have free snacks and coffee in the office at all times. On Fridays, we do casual Friday and a potluck lunch (everyone brings a little something to share with the team).

Contact Center Customer Service Representative (CSR) Our company has an immediate need to fill multiple Customer Service Representative (CSR) temporary part-time(up to 30 hrs) positions; must be available Thursday through Sunday. Successful candidates must have the ability to work in a fast-paced, high-energy Call Center environment. Our Customer Service Representatives will support residents who are eligible for COVID-19 vaccination appointments by providing high quality customer service, effective listening and problem solving skills in a professional and timely manner. If you are energetic, smart, professional and able to multi-task we want you on our team. Job Description Job Responsibilities •Assist residents with scheduling vaccination appointments, reviewing available options and services to ensure the resident is knowledgeable and properly prepared for their appointment; •Resolve issues and concerns related to appointments and eligibility requirements. Consult with senior peers on more complex issues to resolve concerns. Follows escalation procedures to ensure complex support issues are resolved; •Expertly handle large volumes of inbound/outbound calls professionally and in a timely manner; •Effectively follow call center scripts when asked difficult questions or providing consumers with detailed information; •Ability to navigate between multiple screens in order to provide accurate information to consumers; •Collect and analyze consumer information and inquiries while, maintaining accurate call logs and records of calls; •May assist less experienced peers; •Maintain and improve quality results by adhering to standards and guidelines; Qualifications Qualifications / Skills / Equipment and Services •Call Center Experience (preferred) •Personal Laptop or Desktop Computer •Strong Internet Service from a reliable Internet Service Provider (Direct Ethernet Connection) •Ability to adapt quickly in a high-energy, fast-paced, ever changing environment •Basic computer skills, keyboarding - accurate typing and Microsoft Office skills •Attention to details •Active listening skills, providing exceptional customer service •Professional demeanor and excellent phone etiquette •Excellent written communications and organizational skills •Exceptional verbal communication and interpersonal skills •Ability to manage multiple priorities and function as a team player •Able to take constructive criticism and flexible with coaching •Professionally exercises discretion and independent judgment in day-to-day work Educational and Experience Requirements •High school graduate or GED equivalent •Successful candidates may be required to pass skills assessment tests •Must pass background check •Bi-lingual candidates (a plus) Additional Information All your information will be kept confidential according to EEO guidelines.

Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs. + Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. + Assists customer with award origination and disbursement processing and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data. + Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested. + Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application. + Performs manual linking and unlinking of award records and promissory/agreement to serve notes. + Performs analysis of COD borrower data integrity situations identified by Customer. + Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc. + Support Services shall be executed in compliance with processing and program guidelines published by Customer. **Minimum Qualifications** + High School Diploma or GED + 0-2 years of Call center experience. 0-2 years of customer service or public relations experience. **Other Job Specific Skills** + Ability to successfully adapt and perform during times of high call volume. + Ability to provide effective customer service and deal tactfully and courteously with the public. + Strong written and verbal communication skills. + Strong listening ability to interpret and clarify information being provided by customers. + Strong commitment to providing quality service. + Ability to foster a good working relationship and rapport with customers. + Keen attention to detail and accuracy. + Ability to work well under pressure. + Unwavering dedication to customer satisfaction and resolving customer concerns. + Ability to convey enthusiasm, energy and sincerity over the phone **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $26.00 - $26.00 EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Phoenix Offshore is an organization that connects U.S. businesses with Lebanese talent across various services, and in this case, we are recruiting Lebanese talent for a privately held & Lebanese-owned insurance agency headquartered in Washington, DC. As an all-lines insurance broker, they have been serving domestic and international communities with success since 1970. They offer a wide range of insurance products and risk management services, including Embassies & Diplomatic Missions, Commercial, Life and Disability, Employee Benefits, and Private Clients. Given that the agency is client-focused, customer experience is at the top of its priorities. The client's most valued asset is its people. Finding the right people is vital to providing a great customer service experience. Their human capital is their competitive advantage; it is what truly separates them from what the competition views as the industry standard for customer service. As recipients of the GOLD Stevie Award for Best in Customer Service, their standards for providing the best customer experience are extremely high. This position offers ample training and the opportunity to join an exceptional American firm that is expanding its international presence. Job Description The Customer Service Representative provides customer service to clients, in addition to assisting and supporting the account management team with a wide range of responsibilities and tasks including: • Provide administrative support to Account Executive and Account Manager. • Assist Account Executives/Managers in coordinating all aspects of client activities. • Provide exceptional customer service by communicating and responding to clients and carriers in a timely manner via phone or email. • Handle multiple types of customer experience inquiries, resolve service concerns, document customer requests, and complete changes to policies which do not require a license. • Effectively manage claim inquiries and follow up. • Contact insurance carriers for acknowledgement, status, and potential escalation for pending claims. • Assist with billing retrieval and follow up with clients for payments and documentation. • Assist with Mortgagee change requests. • Assist with documentation for quotes received, policies issued and endorsements. • Assist account management team with eligibility requests. • Assist with billing audits and correcting errors by providing the necessary documentation. • Enter and update client policy information in agency management system Epic. • Update and organize client files and records. • Data entry and research. • Assist with projects as needed to support team and agency. PLEASE READ: This is a full-time position with an expectation to be online and available from 8:30 AM to 5:30 PM EST (15:30 to 00:30 Beirut Time) Monday through Friday. This role has a salary of $1300/month. Qualifications Highly fluent in both English and Arabic 2+ years of professional work experience 1-2 years of experience in customer service Excellent working knowledge of Microsoft Word, Excel, and PowerPoint. Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks The ability to work in a fast-paced environment where time-management and prioritization skills are essential Detail-oriented and systematic in their working style Able to quickly learn new critical internal work management software Access to a high-functioning computer and exceptional internet connection Additional Information All your information will be kept confidential according to EEO guidelines.