Call center agent jobs in District of Columbia

DescriptionJob Title: Call Center Representative Company: Tulip Soft Comms Welcome to Tulip Soft Comms, where innovation meets connectivity. As a leading communications company, we specialize in delivering cutting-edge solutions to connect individuals, businesses, and communities seamlessly. Job Description: We are seeking a motivated and compassionate Call Center Representative to join our dynamic team. In this role, you will be the first line of support for our customers, ensuring their inquiries are handled promptly and professionally. As a Call Center Representative, you will engage in meaningful interactions with our customers, assisting them with their questions, concerns, and product support. Salary Range: $750 - $1050 weekly Key Responsibilities Handle incoming calls and respond to customer inquiries promptly and professionally. Resolve customer issues by identifying problems and providing effective solutions. Maintain updated knowledge of company products and services to assist customers accurately. Document customer interactions in the database to ensure follow-up and resolution of concerns. Meet daily metrics for call handling, including quality and efficiency targets. Provide exceptional customer service, cultivating positive relationships with clients. Skills, Knowledge and Expertise High school diploma or equivalent; additional education or certifications are a plus. Excellent verbal and written communication skills. Strong problem-solving skills with the ability to think critically and act independently. Familiarity with customer relationship management (CRM) software and tools is a plus. Ability to handle a high volume of calls and work in a fast-paced environment. Benefits Benefits: Competitive salary Health, dental, and vision insurance 401(k) with company match Paid time off and holidays Opportunities for professional development and advancement

Job DescriptionSalary: $22-$28 About Us T and N Services and Solutions is an outpatient clinic which provides a comprehensive range of substance use disorder (SUD) treatment services. Our mission is to foster a community where clients achieve their best health and well-being. We are dedicated to delivering innovative, compassionate care and serving as a model resource for individuals and families in need of support. We are seeking a Community Engagement Specialist who is passionate about making a difference, highly organized, and able to work both independently and collaboratively. If you are committed to improving lives and thrive in diverse settings, we encourage you to apply! Job Overview The Community Engagement Specialist will: Perform outreach to individuals dealing with SUD and other mental health challenges, particularly those who have disengaged from care. Establish connections with community organizations, government agencies, and local partners to promote access to services. Facilitate at least one group session per week for clients and maintain ongoing relationships with referral sources. Complete and maintain timely, detailed documentation of all outreach, client interactions, and related activities. Key Responsibilities Conduct street outreach to identify eligible program participants. Follow up with current clients who may have fallen out of care to reengage them in services. Collaborate with community partners to access Narcan, food donations, and other resources. Screen potential participants, assess eligibility, and schedule program intakes. Develop and maintain relationships with social service agencies, shelters, faith-based organizations, and other community stakeholders. Attend events to represent and promote T and N Services and Solutions. Track and document all outreach attempts, group facilitation, and client engagements. Provide culturally sensitive, professional, and courteous service to clients and partners. Participate in multidisciplinary meetings, professional development, and organizational events as needed. Qualifications Education: High School Diploma or GED required; higher education preferred. Experience: 3+ years in community outreach, teaching, facilitation, or volunteer roles. Sales or marketing experience is a plus. Experience working with individuals with SUD, mental health challenges, or related needs. Knowledge of DC-specific community resources and recovery services is strongly preferred. Skills: Strong time management and prioritization skills. Ability to work well under pressure and as part of a team. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams). Excellent written and verbal communication skills. Requirements Must pass a criminal background check, including FBI clearance, drug screening, and pre-employment physical/TB test. A valid drivers license, an insured and registered vehicle, and reliable transportation are required. Must be comfortable conducting fieldwork, including outreach in shelters, outdoor settings, and within the community (approximately 90% fieldwork). Passionate about helping others and promoting recovery. Performance Expectations: Proactively manage a caseload by engaging with clients at least twice per week and tracking key health metrics. Ensure compliance with federal and district laws, licensing requirements, and scope of practice guidelines. Participate in discharge planning and facilitate seamless transitions to appropriate care levels or community services. Facilitate at least one group a week. Compensation and Schedule Employment Types: Contract with Full-time and Part-time hours Pay-Structure: fee-for-service, rates are competitive and commensurate with experience and qualifications. Schedule: Flexible, with availability Monday to Friday and weekends as needed. Who Should Apply? Individuals with experience working in home health or home care agencies, with demonstrated familiarity in home and community marketing efforts, arehighly encouragedto apply. Why Join Us? At T and N Services and Solutions, we believe in making a meaningful impact in the lives of our clients and the broader community. By joining our team, youll contribute to innovative, client-centered care and become part of a supportive and mission-driven environment. WORK AUTHORIZATION/SECURITY CLEARANCE (if applicable): T&N is committed to employing only individuals authorized to work in the United States.

The Customer Success Representative is responsible for providing support to customers, ensuring their satisfaction, and assisting with the implementation of customer success solutions. Provide support to customers and ensure their satisfaction. Assist with the implementation of customer success solutions. Collaborate with the customer success team to address customer inquiries and issues. Stay updated on the latest customer success technologies and trends. Provide support to customers using quantum technologies. Assist with the implementation of quantum-related customer success solutions and address quantum-related inquiries and issues.

Venable Blue helps organizations and individuals manage and mitigate risk in the online space. Whether it's an issue of data access, account takeover, cyber harassment, child safety, or a government or regulatory investigation, we build, operationalize, and deploy integrated programs and systems designed with people and products in mind. Venable Blue continues to build, scale, and operationalize the business. While we don't have any active roles open at this time, we continue to seek professionals with experience in Regulatory Response, Actionable Intel & Litigation Support, Trust & Safety, and Product Regulatory Compliance with a background in consulting, tech, and/or start-up environments. Our recruiting team will reach out once a role becomes available that aligns with your experience. For additional information about the Technology & Innovation Group, Venable Blue team see: www.venableblue.com. Venable LLP is an American Lawyer Global 100 law firm headquartered in Washington, D.C., with offices in California, Delaware, Florida, Illinois, Maryland, New York, and Virginia. Our lawyers and legislative advisors serve domestic and international clients in all areas of corporate and business law, complex litigation, intellectual property, regulatory matters, and government affairs. Additional information can be found at Venable.com. We comply with the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Conviction of a crime will not necessarily be a bar to employment at the Firm. Factors such as age at the time of the offense, type of the offense, seriousness of the offense, remoteness of the offense in time, position applied for, rehabilitation, overall record, and other relevant factors will be taken into account in determining effect on suitability for employment. Venable LLP is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected Veteran status and any other protected basis under applicable law.

Job Description At Sparkbit 360, we believe that every brand has a story worth sharing, a message that can inspire, and a vision that deserves to be seen. As a full-service marketing and public relations agency, were dedicated to helping businesses like yours thrive in an ever-evolving world. Position Overview: Position Overview: We are seeking a motivated and professional Call Center Representative to join our Washington, DC team. This role involves handling inbound and outbound calls, assisting customers with inquiries, and ensuring each interaction reflects our commitment to exceptional service. Responsibilities: Handle inbound customer calls and provide accurate information and assistance. Make outbound follow-up calls when necessary. Document call details, inquiries, and resolutions accurately. Direct calls to appropriate departments as needed. Maintain a positive, customer-focused attitude in every interaction. Support the customer service team with additional tasks as assigned. Qualifications: High school diploma or equivalent required. Strong verbal communication and active listening skills. Ability to remain calm and professional during high-volume periods. Basic computer and phone-system proficiency. Dependable, punctual, and eager to learn. What We Offer: Competitive pay Opportunities for advancement Professional development and training Supportive and collaborative team environment Travel opportunities (if applicable)

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. + **This is a Remote role (Call Center)** **- Full-Time: Monday - Friday 8am-4:30pm EST** **- Comfortable working in a high-volume production environment.** **- Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical record status** **- Documenting information in multiple platforms using two computer monitors.** **- Proficient in Microsoft office (including Word and Excel)** **We offer:** **Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor** **Company equipment will be provided to you (including computer, monitor, virtual phone, etc.)** **Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance** Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour for this role is: $15-$18.32 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, (************************************************************** Id=**********48790029&layout Id=**********48795462) by selecting the 'Interview Accommodation Request' category. You will need your requisition ID when submitting your request, you can find instructions for locating it here (******************************************************************************************************* . Requests for reasonable accommodations will be reviewed on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

Job Details DC Office - Washington, DC Full Time $52000.00 - $52000.00 Salary/year Nonprofit - Social ServicesDescription Do you have a passion for connecting with people, building partnerships, and creating opportunities for youth to discover their confidence and potential? We're looking for a Community Engagement Specialist to help bring the Girl Scout experience to more youth and families across our region-especially in communities that have been historically underrepresented. In this dynamic role, you'll design and lead innovative strategies that make Girl Scouting accessible, inclusive, and exciting for every girl. You'll work closely with schools, caregivers, community partners, and volunteers to ensure that all girls-no matter where they live or what their background-can experience the joy and leadership growth that Girl Scouting inspires. What You'll Do As a key member of our Strategic Initiatives team, you'll: Expand access and opportunity by introducing flexible and creative troop models-like staff-led or community-based troops-that meet families where they are. Use data and insights to inform strategies that strengthen membership growth and retention. Collaborate across departments to align outreach and engagement with the Council's broader goals. Build meaningful relationships with schools, community-based organizations, and local leaders to deepen community ties and increase visibility for Girl Scouting. Create welcoming spaces where youth, families, and volunteers feel seen, supported, and excited to participate. Lead community events that celebrate local partnerships, encourage new memberships, and foster belonging. Support volunteers with onboarding, training, and resources to help them thrive in their roles. Track impact and outcomes by maintaining accurate records and reporting results that help shape future initiatives. Who You Are You're a connector and a collaborator. You thrive on building relationships, working across teams, and bringing people together around a shared purpose. You believe in equity and inclusion, and you understand that meaningful community engagement begins with listening and partnership. You're energized by variety-one day you might be leading a troop meeting, the next, planning an event with a community partner or analyzing data to guide your next move. What You Bring Experience working with elementary school-aged youth and a passion for helping them grow. A relationship-oriented mindset with strong empathy and accountability. Comfort working in cross-functional teams and adapting to changing priorities. Excellent communication skills-both written and verbal-with the ability to facilitate conversations, trainings, and presentations. Proficiency with Microsoft Office Suite and CRM tools (Salesforce experience is a plus). A valid driver's license and reliable transportation for daily local travel (some evening and weekend work required). Preferred Qualifications Familiarity with the Girl Scout program or a similar youth-serving organization. Bilingual skills in Spanish are highly valued and may be given preference. Experience working in or familiarity with Prince George's County, MD. Some of Our Benefits 100% employer-paid HMO health insurance for employees (dependent coverage, POS, dental/vision available). 3% employer contribution to 403(b), plus additional 2% match. Generous paid leave benefits. Paid holidays/office closures include: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, day after Thanksgiving, Christmas Day, and December 26-31. The Presidential Inauguration Day is also an observed holiday on January 20th every four years. One floating holiday, annually. A vibrant workplace with a diverse staff who are dedicated to a common mission to make a difference in our community through Girl Scouting. Click here to read our bi-monthly staff newsletter to take a closer look. Find out more about our commitment to Diversity, Equity, Inclusion, and Accessibility at this link. The starting salary for this position is $52,000. Candidates who are fluent in a key language (i.e., Spanish) may be eligible for a $2,000 pay differential added to the starting salary. About Us At Girl Scouts Nation's Capital, we believe in the power of youth leadership. Our mission is to build Girl Scouts of courage, confidence, and character who make the world a better place. We serve over 45,000 youth and 31,000 adult members across the District of Columbia and 25 counties in Maryland, Virginia, and West Virginia. We are dedicated to creating a vibrant and inclusive community where youth can thrive, learn new skills, and discover their leadership potential.

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

• Contributes to the development and maintenance of standards, policies and procedures regarding customer service • Regularly provides feedback on the soundness and effectiveness of the customer service department's policies and procedures. • Facilitates the collection of competitive information in order to monitor business trends and opportunities. • Adheres to all corporate policies, guidelines and statutory requirements and recommends to senior management adoption and/or changes to policies and guidelines to reflect circumstances within the customer service area. • Responsible for being familiar with the organization's by-laws in order that all recruitment and retention decisions are made within by-law boundaries. • Responsible for actively ensuring the retention of the organization's customer base which includes promoting the organization to existing customers. • Works with the organization's other branch/regional offices to resolve problems, facilitate solutions and enhance customer service offerings. • Prepares, generates and distributes daily reports and order acknowledgements to appropriate personnel. • Responsible for notifying administration of any required updates of customer records on the organization's internal database. • Provides back-up support to other group members in the performance of job duties as required. • Supports/participates in the organization's Continuous Improvement Program. • Answers customer inquiries/communications as required. • Attends regular customer service departmental meetings. • Advises internal staff of advertisements and campaigns that affect retention. • Maintains detailed call activity reports and provides them to the Customer Service Manager on a regular basis. • Provides activity/statistical summary reports each week to Customer Service Manager. • Co-ordinates the organization's involvement in internal and external trade shows. • Conducts follow up phone calls to survey respondents who have concerns or questions. • Performs other related duties as assigned by management.

**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution. **_Responsibilities_** + Offer professional and timely service as a representative of Cardinal Health at-Home + Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions + Provide problem resolution for order issues in a timely manner **_Qualifications_** + High School diploma, GED or equivalent, or equivalent work experience, preferred + 2-4 years' experience in Customer Service preferred + Prior computer experience using Microsoft Office systems required + Team-oriented mindset + Demonstrate a passion for healthcare + Strong organizational skills and attention to detail **_What is expected of you and others at this level_** + Applies acquired job skills and company policies and procedures to complete standard tasks + Works on routine assignments that require basic problem resolution + Refers to policies and past practices for guidance, including usage of SOP's and written instructions. + Receives general direction on standard work; receives detailed instruction on new assignments + Consults with supervisor or senior peers on complex and unusual problems + Demonstrate excellent communication skills + Must be able to multitask in a fast-paced environment + Must maintain a distraction free workspace. **Anticipated hourly range:** $15.00 to $22.57 per hour **Bonus eligible:** No **Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being. + Medical, dental and vision coverage + Paid time off plan + Health savings account (HSA) + 401k savings plan + Access to wages before pay day with my FlexPay + Flexible spending accounts (FSAs) + Short- and long-term disability coverage + Work-Life resources + Paid parental leave + Healthy lifestyle programs **Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible. _The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._ _Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._ _Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._ _To read and review this privacy notice click_ here (***************************************************************************************************************************

We are searching for candidates with strong communication skills to fill our vacancy of Customer Service Representative! Customer Service Representative Responsibilities will include: Onboard new clients and ensure a smooth transition to the product or service Act as a primary point of contact for customers and provide ongoing support Build strong relationships with clients and understand their business goals and objectives Conduct regular check-ins and provide proactive solutions to customer issues Collaborate with cross-functional teams such as sales, marketing, and product to ensure customer satisfaction Analyze customer data and provide insights and recommendations to improve their experience Educate customers on new features and updates to the product or service Renew customer contracts and identify opportunities for upselling and cross-selling What We Offer: Clear path for career advancement We believe in promoting from within, there are opportunities to move to different positions within the company or up the ladder Who We Are Looking For: Customer Service Representatives will meet the standard of outstanding customer service while establishing strong client relationships. We do this by dealing with customer needs and challenges with speed and professionalism. Customer Service Qualifications: Positive, uplifting attitude High school diploma or GED required Approachable and helpful personality Student Mentality Able to commute to Washington DC Proven experience in customer service or a related field is preferred but not always required Persons with Experience in the following areas should apply: Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development, Customer Relationship, Customer Support, Customer Service Manager, Customer Success, Direct Customer Service, Customer Service Associate, Customer Service Representative, Customer Retention, Customer Agent

Contact Center Customer Service Representative (CSR) Our company has an immediate need to fill multiple Customer Service Representative (CSR) temporary part-time(up to 30 hrs) positions; must be available Thursday through Sunday. Successful candidates must have the ability to work in a fast-paced, high-energy Call Center environment. Our Customer Service Representatives will support residents who are eligible for COVID-19 vaccination appointments by providing high quality customer service, effective listening and problem solving skills in a professional and timely manner. If you are energetic, smart, professional and able to multi-task we want you on our team. Job Description Job Responsibilities •Assist residents with scheduling vaccination appointments, reviewing available options and services to ensure the resident is knowledgeable and properly prepared for their appointment; •Resolve issues and concerns related to appointments and eligibility requirements. Consult with senior peers on more complex issues to resolve concerns. Follows escalation procedures to ensure complex support issues are resolved; •Expertly handle large volumes of inbound/outbound calls professionally and in a timely manner; •Effectively follow call center scripts when asked difficult questions or providing consumers with detailed information; •Ability to navigate between multiple screens in order to provide accurate information to consumers; •Collect and analyze consumer information and inquiries while, maintaining accurate call logs and records of calls; •May assist less experienced peers; •Maintain and improve quality results by adhering to standards and guidelines; Qualifications Qualifications / Skills / Equipment and Services •Call Center Experience (preferred) •Personal Laptop or Desktop Computer •Strong Internet Service from a reliable Internet Service Provider (Direct Ethernet Connection) •Ability to adapt quickly in a high-energy, fast-paced, ever changing environment •Basic computer skills, keyboarding - accurate typing and Microsoft Office skills •Attention to details •Active listening skills, providing exceptional customer service •Professional demeanor and excellent phone etiquette •Excellent written communications and organizational skills •Exceptional verbal communication and interpersonal skills •Ability to manage multiple priorities and function as a team player •Able to take constructive criticism and flexible with coaching •Professionally exercises discretion and independent judgment in day-to-day work Educational and Experience Requirements •High school graduate or GED equivalent •Successful candidates may be required to pass skills assessment tests •Must pass background check •Bi-lingual candidates (a plus) Additional Information All your information will be kept confidential according to EEO guidelines.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

We're obsessed with food, and we don't care who knows it. To really understand the food and beverage industry, you have to live it. Our team is made up of: Innovators, Writers, Strategists, Dreamers, Artists, Chefs, Coders, Designers, & Thinkers. We're looking to hire a Customer Service Representative to support our Marketing department and ensure an exceptional customer experience. Responsibilities: Support new customer set up and communicate with appropriate teams including accounting, sales, production, carriers, and warehouse Partner with the sales team to meet and exceed customer's service expectations Examine and set personal and departmental performance goals designed to improve customer satisfaction Manage filing system for invoices, reports and other customer-related information Assist management in coming up with attractive incentives and rewards for superior performance. Process and review orders daily for accuracy and reconciles any anomalies Fill out contract forms, determine charges for service requested, collect deposits, prepare change of address records and issue discontinuance orders Qualifications A Bachelor's degree in finance or accounting is a plus Previous experience in a customer based environment Strong interpersonal skills Confident handling delicate situations with care Must have the ability to manage multiple projects in the fast-changing environment of a rapidly growing business Additional Information We offer full benefits for our employees. We have free snacks and coffee in the office at all times. On Fridays, we do casual Friday and a potluck lunch (everyone brings a little something to share with the team).

Why Meron Financial Agency? Are you working hard but not getting paid what you're worth? Or maybe you're earning well but sacrificing your time, freedom, and peace of mind? At Meron Financial Agency, we believe you can have both: financial success and a life you love. We're not just building careers-we're building leaders, entrepreneurs, and legacies. Whether you're brand new to the industry or a seasoned pro, we'll give you the mentorship, tools, and proven system to help you grow without limits. And the best part? No cold calling. You'll only connect with people who already asked for help protecting their families. Why Agents Choose Us Leads - No chasing, no begging Ownership Pathway - Build your own agency Hands-On Mentorship - Learn directly from top leaders Cutting-Edge Tech & Training - Work smarter, not harder Incentive Trips & Recognition - See the world while being celebrated Partnerships with 60+ A+ Rated Carriers (Foresters, Mutual of Omaha, Transamerica, Americo, and more) The Bigger Picture Performance bonuses and capital opportunities True work-life balance-design your schedule, your way Passive income and long-term wealth-building options A culture where people come first What You Can Expect Commission-Only with uncapped earning potential Average new agents earn $800-$1,200 per policy Part-Time: $50K+ your first year Full-Time: $80K-$300K+ your first year Agency Owners: $200K-$500K+ annually in system-driven income What We're Looking For Driven, coachable individuals who want to make a real impact Must live in the U.S. Must be a U.S. citizen or legal/permanent resident Don't just dream it-build it. Apply today and start creating the freedom, impact, and income you deserve.

Customer Service Representative ( Entry Level | Training Provided ) This position is ideal for recent college graduates or individuals interested in beginning their careers in the sales and marketing field. Our client is providing thorough on-the-job training. This position offers an excellent chance for quick advancement from an entry-level role to a management position. Responsibilities of this role include: Ensuring high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service Responding to customer inquiries Delivering sales, outstanding customer experience, and operational expectations Attending client meetings for sales and business development Traveling to business development events Building and maintaining customer relationships with clients Contributes to a positive and inclusive work environment Working with the team comes with a range of benefits, including: Paid training Travel opportunities Merit-based promotions Participation in business development and sales events. The ideal candidate for this role is a competitive, determined individual who demonstrates excellent communication and interpersonal skills, has leadership qualities, a take-charge personality, and a business mindset. For more information - APPLY NOW! Submit your Resume through the online process. We will be in touch to organize a virtual interview with successful candidates within 1 week of your application. This role is based in Washington DC, so ensure you are able to commute daily. Hiring Immediately.

Job Description Universal Energy Solutions is a well-respected name in the energy sector, dedicated to delivering sustainable energy solutions to our clients. We're on the lookout for a passionate and customer-focused Customer Service Representative to become a part of our team in Washington DC. In this pivotal role, you will act as the main point of contact for our esteemed customers in the DC area, ensuring their needs are met with outstanding service. We're looking for energetic, goal-driven individuals to join our team as Customer Service & Sales Representatives! This is a great opportunity for anyone eager to grow in a fast-paced environment where your communication skills and sales drive can truly shine. In this role, you'll handle customer inquiries while identifying opportunities to promote products and services, build client relationships, and close sales. You'll receive hands-on paid training, weekly pay, and full support from a team that wants to see you succeed. Requirements Experience in customer service is advantageous, although it is not a prerequisite We place a high value on exceptional communication and interpersonal skills Candidates should exhibit strong problem-solving abilities and the capacity to think swiftly in dynamic situations The capability to manage challenging scenarios involving dissatisfied customers while demonstrating professionalism and empathy is crucial Knowledge of the energy sector would be a valuable asset Applicants should be adept at multitasking and excel in a fast-paced environment A willingness to work flexible hours, including evenings and weekends, is greatly appreciated A high school diploma or equivalent is mandatory Benefits Paid training Rapid advancement opportunities Professional sales training curriculum Weekly Pay

Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support.

Phoenix Offshore is an organization that connects U.S. businesses with Lebanese talent across various services, and in this case, we are recruiting Lebanese talent for a privately held & Lebanese-owned insurance agency headquartered in Washington, DC. As an all-lines insurance broker, they have been serving domestic and international communities with success since 1970. They offer a wide range of insurance products and risk management services, including Embassies & Diplomatic Missions, Commercial, Life and Disability, Employee Benefits, and Private Clients. Given that the agency is client-focused, customer experience is at the top of its priorities. The client's most valued asset is its people. Finding the right people is vital to providing a great customer service experience. Their human capital is their competitive advantage; it is what truly separates them from what the competition views as the industry standard for customer service. As recipients of the GOLD Stevie Award for Best in Customer Service, their standards for providing the best customer experience are extremely high. This position offers ample training and the opportunity to join an exceptional American firm that is expanding its international presence. Job Description The Customer Service Representative provides customer service to clients, in addition to assisting and supporting the account management team with a wide range of responsibilities and tasks including: • Provide administrative support to Account Executive and Account Manager. • Assist Account Executives/Managers in coordinating all aspects of client activities. • Provide exceptional customer service by communicating and responding to clients and carriers in a timely manner via phone or email. • Handle multiple types of customer experience inquiries, resolve service concerns, document customer requests, and complete changes to policies which do not require a license. • Effectively manage claim inquiries and follow up. • Contact insurance carriers for acknowledgement, status, and potential escalation for pending claims. • Assist with billing retrieval and follow up with clients for payments and documentation. • Assist with Mortgagee change requests. • Assist with documentation for quotes received, policies issued and endorsements. • Assist account management team with eligibility requests. • Assist with billing audits and correcting errors by providing the necessary documentation. • Enter and update client policy information in agency management system Epic. • Update and organize client files and records. • Data entry and research. • Assist with projects as needed to support team and agency. PLEASE READ: This is a full-time position with an expectation to be online and available from 8:30 AM to 5:30 PM EST (15:30 to 00:30 Beirut Time) Monday through Friday. This role has a salary of $1300/month. Qualifications Highly fluent in both English and Arabic 2+ years of professional work experience 1-2 years of experience in customer service Excellent working knowledge of Microsoft Word, Excel, and PowerPoint. Self-motivated with the ability to work effectively as part of a team or on individually assigned tasks The ability to work in a fast-paced environment where time-management and prioritization skills are essential Detail-oriented and systematic in their working style Able to quickly learn new critical internal work management software Access to a high-functioning computer and exceptional internet connection Additional Information All your information will be kept confidential according to EEO guidelines.