About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Introduction:
Join a results-driven team focused on quality interactions. As a CallCenterAgent, you'll support customers through professional and confident conversations.
Responsibilities:
Handle customer interactions with clarity and professionalism.
Provide helpful and accurate information.
Maintain consistency and quality in every interaction.
Support team performance goals.
Uphold service standards and positive brand representation.
What We Offer:
Structured training and coaching.
Growth opportunities within the company.
Incentives and performance recognition.
A supportive, team-focused environment.
Start building valuable experience-apply today!
Qualifications
Clear and confident communicator.
Patient and solution-oriented.
Reliable and motivated.
Comfortable in fast-paced environments.
Additional Information
Competitive salary ($50,000 - $54,000 annually)
Growth and advancement opportunities
Supportive and professional work environment
Ongoing training and skill development
Stable full-time position
$50k-54k yearly 1d ago
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Customer Service Agent - Cargo
Air Canada 3.9
Call center agent job in Miami, FL
Starting Salary: $17.99/hour
Branch: Cargo
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
It's important to know that
Schedules can change quickly: The role requires someone who can adapt to changing schedules and priorities. Being available and responsive when things shift is essential.
Teamwork drives success: We work in a collaborative environment. Supporting each other and contributing to a positive team dynamic is a must.
Learning never stops: New challenges come up often, and it's important to be open to learning. This includes understanding and complying with TSA regulations and specific customer requirements.
Key duties
Provide cargo customer service to the public, other airlines, agencies, and internal staff, handling inquiries and processing shipments in accordance with company standards.
Receive, deliver, and physically handle cargo, mail, and COMAT using manual methods or equipment such as forklifts; operate company vehicles as required.
Compute rates, book shipments, and advise customers on customs and regulatory requirements, including the acceptance and processing of hazardous materials.
Manage cash and documentation in line with company procedures; input and track data using the company's automated cargo systems.
Investigate shipment issues, complete reports, and compile statistical data to support operational efficiency.
Ensure adequate supplies are available and communicate procedural updates to staff as needed.
In the absence of leadership, make and document operational decisions to maintain workflow and protect company interests.
Qualifications
Must possess a valid driver's license;
Must have valid passport to travel for training in Canada;
Ability to lift seventy (70) lbs unaided;
Ability to efficiently use the Company's automated reservations, ticketing and baggage tracing systems post-training;
Ability to operate Company vehicles and machinery;
Ability to stand or sit for extended periods of time;
Ability to use tact, good judgement and initiative;
Capable of expressing self in a clear and pleasant manner;
Ability to work under pressure with a minimum of supervision;
Adhere to Air Canada's uniform guide and grooming standards;
Ability to meet Air Canada medical standards through a medical examination;
Employment is subject to meeting US Custom & Boarder Protection (USCBP) requirements for obtaining both a Customs Seal and an Airport ID Badge;
Employees must adhere to all safety PPE requirements, including wearing safety shoes as per company regulations and using company-provided hearing protection in designated high-noise areas;
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment;
Candidates must be available for shift work in a 24/7 operational environment, including mornings, evenings, weekends, and statutory holidays;
Benefits
Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary).
Recognition: Air Canada's recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty-eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.
Conditions of Employment
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.
$18 hourly 1d ago
Customer Services Specialist
Savills North America 4.6
Call center agent job in Miami, FL
ABOUT THE ROLE
The Client Services Specialist will support a top-producing four-person leasing team in Miami, led by the Vice Chairman and Co-Head of Florida for the Miami Office. This person will play a central role in keeping the team organized and efficient, helping manage projects, client deliverables, and daily operations. The ideal candidate is a fast learner who thrives in a busy environment, takes initiative, and helps the team stay on track across all active assignments.
KEY RESPONSIBILITIES
Marketing Coordination
Lead all aspects of the team's marketing efforts, from concept through execution, for property campaigns, client presentations, and new business pursuits.
Lead Social Media Management efforts such as LinkedIn a plus
Develop, proof, and produce marketing materials including proposals, pitch decks, offering memorandums, and brochures that align with Savills' brand standards.
Use Salesforce, LinkedIn, CoStar, and Exact Target to support prospecting, marketing outreach, and engagement tracking.
Coordinate photography, floor plans, and other creative assets with vendors and internal teams.
Maintain and organize the team's contact database while improving marketing processes for better efficiency and results.
Financial Support
Handle billing, invoicing, and expense reports for the team.
Update and maintain stacking plans and other financial tracking tools in Excel.
Administrative Support
Greet and assist guests; answer and route incoming calls.
Manage incoming and outgoing mail and packages.
Keep Salesforce and other CRM databases accurate and up to date.
Schedule meetings, conference calls, and team activities.
Set up conference rooms and prepare materials for client meetings.
Client Interface
Help prepare materials and presentations for client meetings.
Participate in client pitches as needed.
Coordinate communication and logistics between the team and clients.
Process Management
Work closely with the team to manage all active projects and client assignments from start to finish.
Keep track of deliverables, deadlines, and follow-ups to ensure nothing falls through the cracks.
Anticipate next steps and help keep the team organized and accountable.
Serve as the central point of coordination for ongoing projects and team priorities.
Partner with other Client Services Specialists and Operations staff on office-wide initiatives.
Qualifications
Bachelor's degree preferred (Business, Marketing, Communications, Real Estate, Finance, or related field).
Professional, proactive, and able to work both independently and as part of a team.
Minimum of 3+ years of experience in marketing, administration, or commercial real estate preferred. Engagement and interaction with support of upper management is important.
Strong skills in Microsoft Office (Namely: Excel, PowerPoint, Word) and Salesforce.
Familiarity with Adobe InDesign, CRM, and email marketing tools such as SalesForce a plus.
Excellent written and verbal communication skills.
Strong organizational skills, attention to detail, and the ability to handle multiple priorities.
WHY JOIN US?
Join one of Miami's most established office leasing teams at Savills. This position offers exposure to all sides of the business-marketing, financial analysis, and client strategy-and is a great opportunity for someone looking to build a long-term career in commercial real estate.
Savills values a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetic information, disability, age, veteran status, or any other protected characteristic. Savills participates in the E-Verify program.
$27k-36k yearly est. 1d ago
Customer Service Ambassador
ABM 4.2
Call center agent job in Miami, FL
ABM (NYSE: ABM) is one of the world's largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call ************. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at ******************** ABM does not accept unsolicited resumes.
For more information, visit ***********
Perform a combination of clerical tasks to support office, business, or administrative operations by performing the following duties. Our employees must be well-groomed, helpful, and patient and enjoy working with others. We are looking for staff to work Full Time and Part Time, All Shifts Available, 7 Days a week.
$27k-36k yearly est. 3d ago
Bilingual Customer Service Representative
Insight Global
Call center agent job in Deerfield Beach, FL
Bilingual Customer Service Representative
$19-21 Hourly Based On Experience
Looking to HIRE RIGHT AWAY!!
Must Haves:
2+ Years of Customer Service Experience preferrable within a callcenter, front desk environment taking high volume of calls
Bilingual in English and Spanish
Day to Day:
This is a huge opportunity to get your foot in the door with a large fortune 500 company. The Bilingual customer service representative will take anywhere from 50-100 calls per day for dealership and warranty calls. Reviewing warranty and insurance plans, etc.
$19-21 hourly 1d ago
Customer Service Representative
Tempexperts
Call center agent job in Doral, FL
A growing manufacturing organization is seeking a proactive and detail-oriented Customer Service Representative (CSR) to support a rapidly expanding customer base and internal sales operations. This role plays a key part in the order-to-shipment lifecycle, serving as a central point of contact for customers while ensuring accuracy, efficiency, and exceptional service throughout the order management process.
The ideal candidate is highly organized, customer-focused, and experienced in managing orders within an ERP-driven environment.
Key Responsibilities
Enter and process customer purchase orders accurately within the ERP system
Manage order flow from initial entry through shipment and delivery
Communicate proactively with customers regarding order status, timelines, and changes
Serve as the primary point of contact for customer inquiries, issue resolution, and follow-up
Coordinate closely with Sales, Operations, Production, and Logistics teams
Monitor backorders, inventory availability, and shipment schedules
Maintain accurate and up-to-date customer and order documentation
Support credit review and approval processes as needed
Required Qualifications
3+ years of customer service, order management, or sales support experience
Strong written and verbal communication skills
Experience working with ERP systems (preferred)
High level of accuracy in data entry and order processing
Proficiency in Microsoft Office (Excel, Outlook, Word)
Preferred Qualifications
Experience in manufacturing, electrical products, construction materials, or industrial environments
Bilingual (English/Spanish) is a plus
Core Competencies
Customer communication and relationship management
Problem-solving and issue resolution
Time management and prioritization
Team collaboration across departments
What's Great About Working Here
Stable, Growing Organization: Be part of a company experiencing consistent growth and operational expansion
Cross-Functional Exposure: Work closely with sales, production, operations, and logistics teams
Process-Driven Environment: Structured systems and clear workflows support accuracy and success
Customer-Focused Culture: High service standards with a strong emphasis on reliability and responsiveness
Long-Term Career Potential: Opportunities to grow within customer service, operations, or sales support functions
Team-Oriented Workplace: Collaborative environment where attention to detail and accountability are valued
Work Model: Open to Remote or Hybrid
FanBasis is a leading platform enabling entrepreneurs, experts, and creators to build and scale digital product and service-based businesses. It offers tools for managing offers, courses, communities, memberships, and more, simplifying operations with built-in payment processing, subscription management, and engagement features. As a one-stop shop for the internet economy, FanBasis empowers its growing seller base through innovative, scalable solutions. With strategic partnerships, FanBasis is revolutionizing how digital businesses operate and thrive.
Role Description
FanBasis is seeking a detail-oriented and proactive Dispute & Chargeback Representative to manage the full representment lifecycle across card networks and payment processors. This role is critical in protecting company revenue, reducing fraud exposure, and ensuring disputes are handled efficiently, accurately, and in compliance with network regulations.
This position works closely with Risk, Payments, Support, and Finance teams and is ideal for someone who thrives in structured, process-driven environments.
Key Responsibilities
Manage end-to-end chargeback and dispute representment across card networks (Visa, Mastercard, Amex, Discover)
Review dispute cases, collect supporting documentation, and submit representment responses within required timelines
Analyze dispute reason codes and determine optimal response strategies
Track dispute outcomes and identify trends related to fraud, customer behavior, or merchant errors
Collaborate with internal teams to improve dispute win rates and reduce future chargebacks
Maintain accurate records and reporting on dispute metrics and performance
Ensure compliance with card network rules and payment processor guidelines
Support continuous improvement of internal dispute processes and workflows
Qualifications
1-3+ years of experience handling chargebacks, disputes, or representment (fintech, payments, e-commerce, or SaaS preferred)
Strong understanding of card network dispute processes and reason codes
Exceptional attention to detail and organizational skills
Ability to manage high volumes of cases under strict deadlines
Analytical mindset with the ability to identify trends and root causes
Clear written and verbal communication skills
Comfortable working in fast-paced, high-growth environments
Nice to Have
Experience with payment processors (Stripe, Adyen, Checkout.com, etc.)
Familiarity with fraud tools and risk management systems
Experience supporting creator platforms, marketplaces, or subscription businesses
SQL, reporting, or data analysis experience
Benefits
Competitive salary and benefits package
Gym membership packages
Paid time off and company-paid holidays
Team-Buidling events, company lunches, and swag
Opportunity to be a part of a fast-growing team of Industry Experts.
$24k-40k yearly est. 2d ago
CALL CENTER SERVICES REPRESENTATIVE I - 60044601
State of Florida 4.3
Call center agent job in Miami, FL
Working Title: CALLCENTER SERVICES REPRESENTATIVE I - 60044601 Pay Plan: Career Service 60044601 Salary: $35,397.96 annually/$1,361.46 bi-weekly Total Compensation Estimator Tool
CallCenter Services Representative I
Florida Department of Children and Families
Internal Only
Multiple positions available.
This posting will be used to fill position vacancies in Career Service.
Incumbents in this position report to the office, this is not a telework position.
Preference for Bilingual in Spanish/English or Creole/English.
Current employees will be compensated in accordance with the DCF salary policy.
The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday.
If this sounds like the job for you, please join our TEAM!
DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.
To learn more please visit ******************************
What You Will Do:
The primary function of this position is providing support services related to government assistance eligibility in a callcenter setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers.
The Typical Duties Include:
* Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information.
* Processes a variety of eligibility related work activities within designated time frames.
* Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets.
* Resolves Electronic Benefit Transfer (EBT) ACCESS card issues.
* Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs.
* Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly.
* Assists customers with referrals to other agencies and community resources.
Minimum Qualifications:
* Must be a current DCF Employee AND
* At least six (6) months working as a CallCenter Services Representative I -OPS team member AND
* Two years of experience in clerical activities or public contact experience AND
* Must have the ability to attend a 8 -12 week mandatory paid training course.
Additional Information/Requirements:
* Incumbents may be expected to work during emergency situations or natural disasters.
Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
* No state income tax for residents of Florida.
* Annual and Sick Leave benefits.
* Nine paid holidays and one Personal Holiday each year.
* State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
* Retirement plan options, including employer contribution (For more information, please click
***************
* Flexible Spending Accounts.
* Tuition waivers.
* And more!
* For a more complete list of benefits, visit *****************************
Candidate Profile (application) must be completed in its entirety.
* Include supervisor names and phone numbers for all periods of employment.
* Account for and explain any gaps in employment so that the hiring process is not delayed.
* Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
* It is unacceptable to use the statement "See Resume" in place of entering work history.
* This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days.
DCF Employment Requirements:
* We hire only U.S. citizens and lawfully authorized alien workers.
* If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
* The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.
* SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website:
*******************
* BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications.
* BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process.
If you experience problems applying online, please call the People First Service Center at **************.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
$35.4k yearly 12d ago
Fitness Center Desk Agent
Biltmore Hotel Limited 4.3
Call center agent job in Coral Gables, FL
The Front Desk Attendant ensures quality guest service to the members and guests. One greets and accommodates the guests and/or member in a respectable and professional manner. While maintaining an engaging and motivating attitude. This position requires consistent adherence to policies and procedures of the department as outlined in the Biltmore Standard Operating Procedures (BSOP'S).
Responsibilities
Provide exceptional guest service to hotel guests and members
Provide knowledge of fitness area and classes
Ensure accessibility and accuracy of fitness area and classes
Requirements
Experience and Education Required
Education
High School diploma is required
Experience
Prior experience working in a Fitness Center is preferred
Skills Required
Must be able to:
Speak, read, write and understand the English language.
Fold and restock towels and gym equipment
Provide legible communication and directions.
Must be able to create healthy juices and smoothies
Must be able to maintain working area clean and orderly (juice bar and/or front desk)
Must be capable of cleaning any and all areas including bathrooms and showers
Stand at least 90% of the time.
Perform job functions with attention to detail, speed and accuracy.
Prioritize and organize.
Think clearly, remaining calm and resolving problems using good judgment.
Follow directions thoroughly.
Understand guest's service needs.
Work cohesively with co-workers as part of a team.
Work with minimal supervision.
Maintain confidentiality of guest information and pertinent resort data.
Possess moderate to advanced computer skills.
Work in a dynamic and constantly changing environment and adept to multitasking.
Physical Demands
Must be able to:
Lift objects at least 60lbs throughout the day at all times without assistance.
Push and pull carts at least 200lbs daily and throughout the day without assistance.
Stand, sit, or walk for an extended period of time or for an entire work shift
Reach overhead and below the knees, including bending, twisting, pulling, and stooping
Use, carry, and operate all necessary office equipment using finger dexterity.
Communicate with employees, managers, subordinates and guests through verbal communication, hearing ability, and visual acuity.
Visually look at a computer for extended periods of time.
Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems. Most work tasks are performed indoors.
Success Criteria
Team Player
Demonstrates co-operation within the team and with other departments
Listens carefully and works well with others
Has a positive influence on others in the team and clearly enjoys working with people
Guest Focused
Anticipates guests' needs and is sensitive to people from all cultures
Has a natural, warm smile and a friendly and passionate approach
Demonstrates confident, helpful and genuine behavior with internal and external guests
Delivers their Best
Has energy and sense of urgency for his/her work
Resourceful, makes things happen and looks for ways to work more efficiently
Always looks their best and acts appropriately (e.g. approaching guests, body language, and eye contact)
Composed
Able to stay calm under pressure
Demonstrates maturity and ability to cope with the unexpected
Never lets personal feelings interfere with delivering the highest standards
Trustworthy and responsible
Excellent records of attendance and punctuality
Is reliable and demonstrates the ability to work without supervision
Demonstrates a high level of personal integrity, honesty and trust
Time Management
Uses his/her time effectively and efficiently; values time, concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities. Makes decisions in a timely manner.
Listening
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Licenses or Certifications
N/A
Standard Specifications
Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.
This is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. This reflects the job content at the time of writing and will be subject to periodic change in light of changing operational and environmental requirements. Such changes will be discussed with the job holder and the amended accordingly. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.
Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which may include overtime, weekends and holidays. The employee will carry out any other duties as are within the scope, spirit and purpose of the job as requested by the line manager or Head of Department/Division.
The employee will actively follow The Biltmore Hotel policies including Equal Opportunities policies and will maintain an awareness and observation of Fire and Health & Safety Regulations.
This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.
Grooming
All employees must maintain a neat, clean and well-groomed appearance per Biltmore Hotel standards.
$26k-32k yearly est. 60d+ ago
Call Center Agent
Entertainment Travel Associates 3.8
Call center agent job in Miami, FL
About Us At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients' unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.
Job Description
Introduction:
Join a results-driven team focused on quality interactions. As a CallCenterAgent, you'll support customers through professional and confident conversations.
Responsibilities:
Handle customer interactions with clarity and professionalism.
Provide helpful and accurate information.
Maintain consistency and quality in every interaction.
Support team performance goals.
Uphold service standards and positive brand representation.
What We Offer:
Structured training and coaching.
Growth opportunities within the company.
Incentives and performance recognition.
A supportive, team-focused environment.
Start building valuable experience-apply today!
Qualifications
Clear and confident communicator.
Patient and solution-oriented.
Reliable and motivated.
Comfortable in fast-paced environments.
Additional Information
Competitive salary ($50,000 - $54,000 annually)
Growth and advancement opportunities
Supportive and professional work environment
Ongoing training and skill development
Stable full-time position
Growth Opportunities AvailableAre you a customer-focused, driven individual looking to join a luxury automotive team? Ocean Cadillac, part of the esteemed Murgado Automotive Group, is hiring CallCenter BDC Agents for both Sales and Service. Help connect clients with their dream vehicles and ensure exceptional service experiences!
What You'll Do:Handle inbound and outbound calls to assist customers with sales or service inquiries.Follow up on leads and schedule sales appointments and service visits.Provide excellent customer service to ensure satisfaction and build loyalty.Maintain and update customer information in our CRM system.Collaborate with sales, service, and marketing teams to meet client needs.
What We're Looking For:A friendly and professional communicator who thrives in a fast-paced environment.Comfortable making 100+ outbound calls and working with a team.Organized, detail-oriented, and able to manage multiple tasks effectively.Previous experience in customer service, sales, or hospitality is a plus (automotive experience is a bonus but not required).Bilingual in English and Spanish is a bonus!
What We Offer:Great Pay: $14 - $20/hour + commission.401(k) Plan: With company match.Time Off: Paid time off.Career Growth: Development opportunities within the Murgado Automotive Group.Employee Perks: Discounts on vehicles, parts, and services.Team Environment: A supportive and collaborative team focused on success.
If you're ready to take the next step in your career and thrive in a luxury automotive setting, we'd love to hear from you!
Apply today and become a valued part of the Murgado Automotive Group family.
Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status.
We are an employer who participates in the E-verify program with the Department of Homeland and Security.
$14-20 hourly Auto-Apply 60d+ ago
Call Center Support Agent
Consulting Advantage
Call center agent job in Miami, FL
We are currently seeking motivated and customer-focused individuals to join our CallCenter as Support Agents. If you are passionate about helping others and enjoy problem-solving in a fast-paced environment, we want to hear from you!
As a CallCenter Support Agent, you will be the first point of contact for our customers, assisting them with inquiries, issues, and product information. You will be responsible for providing exceptional service and ensuring that every customer interaction is positive and productive.
Key Responsibilities:
Handle incoming calls from customers, addressing inquiries and resolving issues promptly.
Provide information on products, services, and account-related questions.
Document customer interactions accurately in our CRM system.
Troubleshoot and resolve customer concerns while ensuring a high level of satisfaction.
Collaborate with team members and other departments to improve customer experience.
Follow up on unresolved issues to ensure timely resolution.
Stay informed on company policies, products, and promotions to meet customer needs.
Contribute to team goals and support a positive team culture.
Qualifications:
Previous experience in a callcenter or customer service role preferred.
Exceptional communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using computers and working with CRM software.
Ability to handle high call volumes while maintaining a calm demeanor.
Positive attitude and a commitment to providing excellent customer service.
$23k-32k yearly est. 60d+ ago
Call Center Representative
Think Tell Junction
Call center agent job in Miami, FL
Join Our Team as a CallCenter Representative Think Tell Junction
We are seeking a motivated and enthusiastic CallCenter Representative to join our dynamic team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and support through inbound and outbound calls. Your primary responsibility will be to assist customers with inquiries, resolve issues, and ensure a positive experience with our company.
Responsibilities:
High school diploma or equivalent; further education is a plus.
Proven experience in customer service or a callcenter environment preferred.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in using computers and call management software.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Qualifications:
High school diploma or equivalent; additional certification in office administration is a plus.
Proven experience as a receptionist or in a similar role is preferred.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Proficiency in Microsoft Office Suite and other office software.
Ability to maintain a high level of confidentiality and professionalism.
Benefits:
Competitive hourly wage: $16 - $19 per hour.
Opportunities for career development and growth.
Comprehensive benefits package including health insurance and retirement plans.
Flexible work environment that promotes a healthy work-life balance.
By joining Think Tell Junction, you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities, we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.
Schedule: Monday to Friday
Work Location: In person at our office in Miami, FL
If you are looking for a role that values precision and teamwork, apply today to join the Think Tell Junction family!
$16-19 hourly Auto-Apply 4d ago
Call Center
Glicksman & Mars Dental
Call center agent job in Pembroke Pines, FL
This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude.
Essential Duties and Responsibilities:
Ultimate goal is to schedule appointments
Follow all phone scripts provided
Receive inbound and outbound calls
Scheduling appointments
Calling to confirm appointments and re-care system
Emailing new patient welcome packet
Taking all insurance and information required and verify and update patients information
Handling questions and providing answers in a professional and pleasant manner.
Excellent interpersonal, written and oral communication skills
Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections
Must have experience as an efficient scheduling coordinator
Patients are very important to this position handling and actively solving their concerns politely and calmly is vital.
Ensure assigned Providers are fully committed.
Use VIP intake form for new patients and scan, upload to document center daily
Administrative:
Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix)
Ensure that all patient records are current, up-to-date and accurate.
Ensure your answering machine/voicemail is current.
Other Duties:
Participate in the Morning Huddle by providing stats
Assist in asking for referrals and reviews.
Assist in building a “Trust Factor” with all patients.
Assist to uncover patients Personal Motivators”.
Other Duties:
Cover other areas within the practice as needed and when needed.
Serve as Patient Referral/Review Liaison.
Expectations:
CallCenter Team member is expected to have previous experience in a customer support role , responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively
$23k-33k yearly est. 60d+ ago
Call Center Agent
Independent Living Systems 4.4
Call center agent job in Miami, FL
We are seeking a CallCenterAgent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations.
About the Role:
As a CallCenterAgent within the Health Care Services industry, you will serve as a vital point of contact between members, healthcare providers, and administrative teams. Your primary objective is to deliver exceptional customer service by efficiently managing both inbound and outbound calls, addressing inquiries, scheduling appointments, and resolving concerns with professionalism and empathy. You will contribute to the smooth operation of the callcenter by maintaining accurate records and adhering to established protocols and compliance standards. This role demands the ability to handle a high volume of calls while maintaining a calm and courteous demeanor, ensuring that each interaction supports positive patient experiences and organizational goals. Ultimately, your efforts will help facilitate effective communication and support the delivery of quality healthcare services.
Minimum Qualifications:
High School Diploma or GED
Proven experience working in a callcenter environment, preferably within healthcare or a related field.
Ability to manage high volume callcenter demands.
Familiarity with inbound and outbound customer service processes and phone systems.
Basic clerical experience including data entry and record keeping.
Ability to work flexible hours to accommodate callcenter shifts.
Preferred Qualifications:
Associate's degree
Experience specifically in healthcare services or medical callcenters.
Knowledge of healthcare terminology and patient privacy regulations such as HIPAA.
Proficiency with customer relationship management (CRM) software.
Certification in customer service or callcenter operations.
Responsibilities:
Handle a high volume of inbound and outbound calls in a professional and courteous manner.
Provide accurate information regarding healthcare services, appointment scheduling, and patient inquiries.
Document call details and update patient records using callcenter phone systems and clerical tools.
Collaborate with healthcare providers and administrative staff to resolve patient issues and escalate concerns when necessary.
Maintain compliance with healthcare regulations and organizational policies during all communications.
$22k-28k yearly est. Auto-Apply 60d+ ago
Call Center Agent
South Palm Orthopedics, P.A
Call center agent job in Delray Beach, FL
Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITES
Reports to Administrative Supervisor and Practice Administrator
Greet patients, answer phones
Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day.
Scan insurance eligibility and document in patient account
Distribute information and forms, either paper or electronic
Populate new patient information into records and update information for existing patients.
Scan documents into electronic health record as necessary
Disclose information when required, using appropriate guidelines and following HIPAA regulations
Perform routine straightening and cleaning of waiting room areas
Attend staff meetings and complete mandatory in-service education/training
Perform other duties or special projects as required or as assigned by management.
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$23k-33k yearly est. 10d ago
BDC Representative / Call Center Agent - Audi North Miami
Group 1 Automotive
Call center agent job in North Miami, FL
We are AUDI NORTH MIAMI, a part of the fast growing
Group 1 Automotive
, a leader in automotive retail and service. We are looking to add talented Business Development Representative to our team of professionals.
Our Business Development Representative should be passionate about customer service and enjoy interacting with people throughout the working day. Automotive vehicle sales experience is not required. We are looking for outgoing individuals that can interact with our customers via phone and email.
Hourly Rate Plus Monthly Bonus Potential + $2,000 Sign-On Bonus
In addition to competitive pay, we offer...
Health Insurance
Dental insurance
Vision, Life, Disability insurance
401(k) plan with company match
Paid vacation
Employee Stock Purchase Plan
Employee Vehicle Purchase Program
Professional work environment, with job training and advancement opportunities
Responsibilities
Handle inbound leads (phone, internet) and direct to appropriate contact
Contact present customers (phone, email) to maintain and improve customer loyalty
Develop pipeline of sales and service business opportunities (partnerships, etc.) leads through
Work with sales department to develop sales strategies and techniques
Research and stay current in consumer and industry trends
Communicate industry news and trends to management and dealership employees
Outstanding Customer Service
Qualifications
Auto dealership retail experience a plus
Auto dealership Internet or Business Development Center (BDC) experience
Previous callcenter experience a plus
Superior communication and customer service skills
Excellent follow-through skills
Solid working knowledge of the Internet
Familiarity with automotive financing
Maintaining a positive, can-do attitude
Group 1 is a Fortune 250 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.
*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify.
$23k-32k yearly est. Auto-Apply 21d ago
Call Center Representative
Aran Eye Associates
Call center agent job in Miami, FL
Summary: CallCenter Representative(s) work in a fast-paced environment, providing excellent customer service with an outgoing and upbeat personality to a large patient population.
Responsibilities
Responsible to do appointment scheduling and reschedules
Glaucoma
Retina
Cornea
Minor Procedures
Oculoplastic
Eye Injections
Diagnostic Testing
Laser
Responsible to call back all appointment requests via\ email, patient portal and voicemails.
Responsible for insurance verification online, email or phone.
Care Plus 2020 Eye Care Broward
Care Plus Premier (Dade)
Diagnostic Testing
Simply Medicare Premier
Responsible for uploading all insurance verification into NextGen.
Responsible for Appointment confirmations
Will confirm appointments for patients, Doctor's office and/or Insurances.
Responsible for monthly mail outs for all locations
Triage Emergency Calls prior to transferring to the ER Scheduling Department.
Responsible for correcting demographics and creating alerts when returned mail is received for new and established patients.
Minimum Demonstrated Skills
Customer Service experienced
Medical terminology knowledge
ICD10/CPT code knowledge
HMO guidelines knowledge
Insurance verification (HMO, PPO, POS, EPO, etc.)
Ability to handle multiple tasks simultaneously in a fast paced environment
Ability to handle and diffuse patient complaints and disagreements
Exceptional communication and interpersonal skills.
Experience navigating Electronic Medical Records and Outlook
English/Spanish is a must.
Education: High School Diploma required
Schedule: Full-time (40 hours per week)
Working Hours: M-F (8:00 am - 5:00 pm)
$23k-31k yearly est. Auto-Apply 60d+ ago
Call Center Representative - On Site
Dev 4.2
Call center agent job in North Lauderdale, FL
Company DescriptionJobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Teleperformance USA
Job DescriptionCategory : Customer Service/Support
Why You'll Choose Us
Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Your Impact
Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your Responsibilities
Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
Calmly attempt to resolve and de-escalate any issues
Escalate interactions when necessary and appropriate
Respond to requests for assistance and/or possible processing payments
Track all call related information for auditing and reporting purposes
Provide feedback on call issues
Upsell if required
What We're Looking for
High School Diploma or equivalent
IT/Network certifications/degrees preferred
18 years of age or older
Proven callcenter experience
Typing 25 WPM
Proficient in PC operation and navigation
Entry-level network troubleshooting
Ability to set up home Wi-Fi network
Ability to set up and configure a router or switch
Core proficiency with a laptop or desktop computer
Able to work independently
Have excellent communications skills, both oral and written
Ability to work in a constantly changing and fast paced environment
Ability to stay composed and objective
Strong listening skills
Being One of Our People
It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.
Teleperformance is an Equal Opportunity Employer
$22k-29k yearly est. 60d+ ago
Aerospace MRO Customer Service
Terrelonge Staffing
Call center agent job in North Miami, FL
Terrelonge Staffing is recruiting a dedicated Customer Service Representative for our MRO client in the aerospace industry. The ideal candidate will have experience in customer service within an aerospace or technical environment, with a focus on providing exceptional support to clients.
Key Responsibilities:
Serve as the primary point of contact for customers, addressing inquiries and resolving issues related to MRO services.
Process orders, track shipments, and manage customer accounts to ensure satisfaction.
Coordinate with internal teams to ensure timely and accurate delivery of services.
Maintain detailed records of customer interactions and transactions.
Provide clients with regular updates on service status and any changes to their orders.
Qualifications:
Associate degree or equivalent experience in customer service or a related field.
2-4 years of experience in customer service within the aerospace industry.
Strong problem-solving skills and attention to detail.
Excellent verbal and written communication skills.
Proficiency in CRM software and Microsoft Office Suite.
How much does a call center agent earn in Doral, FL?
The average call center agent in Doral, FL earns between $20,000 and $38,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Doral, FL
$28,000
What are the biggest employers of Call Center Agents in Doral, FL?
The biggest employers of Call Center Agents in Doral, FL are: