Call center agent jobs in Doral, FL

Licensed Insurance CSR/Agent (Homeowners-Focused) Full-Time | In-Office | Cooper City, Broward County, FL Do you love helping people, staying organized, and making insurance feel human? We're looking for a friendly, licensed pro to join our in-office crew and take amazing care of our clients-mostly personal lines, especially homeowners. If you're more service than sales and like a little office fun with your files, let's talk. What You'll Tackle: - Fix policy hiccups, answer client questions, and work those remarkets like a champ - Client emails and phone calls - Be part of a team that actually enjoys showing up What You Bring: - Active 2-20, 20-44, or 4-40 ready to upgrade within a few months - 1+ year of insurance service - You're detailed, dependable, and drama-free What You'll Get: - $27/hour starting pay (negotiable) - Monthly retention bonuses for great client service - Additional in-office bonus for licensed full-time staff - $110/week for health + $10/week cell phone reimbursement - $10/week toward AFLAC of your choice - 401(k) available - 11 paid holidays, growing PTO, and actual lunch breaks - Weekly office snacks, lunches & bingo with cash prizes - Occasional work-from-home flexibility (like when life happens) Ready to join a team that gets stuff done, treats people right, and laughs along the way? Send your resume to ************************, or text ************. Let's make insurance more awesome together!

Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry, revolutionizing how concrete is monitored, managed, and optimized. Our technology enables real-time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data-driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies. As we continue our global expansion, we are looking for dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology. Candidate must be located in the Southern FL area with a preference of bilingual (English / Spanish) Business Management: Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer . Monitoring competitor activity and ensuring appropriate action is taken. Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process', structure and value support Networking through active participation in industry association events and committee assignments Working directly with Field Service Managers and Field Service Technicians to bring value to customer Commercial & Excellence in Execution: Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues Works with Customer Success Manager to create process' and plans to promote value, derived from Joint Business plans with Client Engagement Managers Coordinates initiatives with team members in Client Engagement and Customer Success Manager Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Customer Success Representative Leveraging local relationships to generate leads in current markets up to the Client Engagement Manager and Business Development. Is this job for you ? Education Required High School Diploma or Equivalent Preferred Bachelor's Degree - Engineering or Business Work Experience Required Microsoft Excel/Outlook Bilingual - English / Spanish Preferred Business knowledge - Business, sales experience 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector 3+ years Ready mix or equal experience Tableau/Power BI Licenses and Certifications Osha 10 - Preferred

We are seeking a Customer Service Representative will be fully on-site at our Deerfield Beach, FL Corporate Headquarters. Responsible for the timely and accurate processing of customer orders and for providing effective verbal and written communications with internal and external customers to support product selection, demand, and order fulfillment activities. Position reports to the National Customer Service Manager and provides very close liaison with the following departments: Sales, R&D, Production/Shipping & Receiving, Transportation, and Purchasing What You Get To Do: Enter and manage customer orders, sample requests, demo requests, credit, and debit memos in AS-400. Act as the first point of contact for our customers and sales staff, including but not limited to: basic troubleshooting response and follow-up, providing technical data sheets/documentation, etc. Provide the input and assistance required to accurately and timely process, update the Customer Claims Tracker and Claims/RMA forms as needed, investigate, and resolve customer satisfaction issues. Provides support for avoiding and eliminating aging and aged Finished Goods Inventory. Assure that all internal/external inquiries are directed to the appropriate personnel for timely action. This includes inquiries from customers, sales representatives, management, etc. Manage customer accounts professionally and efficiently. Promote a proactive approach with customers to help reduce inventory levels, accounts receivable, and customer complaints. Partner with the National Customer Service Manager to continuously improve the effectiveness of the Customer Service Department. Promote the quality system through adhering to the elements of and being familiar with the philosophy, quality statement, quality manual, and procedures. Manage sales solicitation of customer base, including existing accounts, dormant accounts, and potential new customers. Determine customer satisfaction through the observation of daily communication and customer claims. Supply quotes to Field Sales and to our customer base upon request. Performs other duties as required What You Bring To The Team: High School Diploma or GED required. Proficiency with Microsoft Office 365 Suite, including Outlook, Word, Excel, PowerPoint, and Teams. Minimum of two years of industry experience or any equivalent combination of related training and experience. Minimum of two (2) years' experience as a Customer Service Representative. AS-400 or other CRM enterprise-wide system experience strongly preferred. Bachelor's degree from a four-year college or university or the equivalent preferred. Inside sales experience preferred Take a look at why so many of our team members continue their careers with Mapei-Polyglass! Life at Polyglass

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are alsoexpected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain the high quality and visual standards of the products and store. Customer Service Specialists are tasked with achieving excellent customer service,while consistently meeting the store's sales goals. The individual selected for this role will be expected to work at Store #2600, located at: 2627 Biscayne Blvd. Miami FL 33137. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's customers, staff, employees, vendors, contractors, and the general public. At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life … with rewards, benefits and the flexibility to enhance your health and well-being Career … with opportunities to learn, develop new skills and grow your contribution Connection … with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible What is the Process to get Started? Step 1 - Online Application Find the role(s) that interest you on our Careers page: Set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners Step 2 - Digital Interview Upon review of your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner. The interview will consist of a few behavioral based questions You'll be able to record and complete your video interview anytime, anywhere! While you can complete this video interview on your own schedule, we ask that this step be completed within 7 days of receiving an invitation Step 3 - In-Store Interview Your video interview is reviewed by a member of our Recruitment team and our top candidates are invited to meet with our team in a store, specialty wholesale branch, floorcovering facility or delivery service terminal. At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute-it matters to us. A general description of benefits offered can be found at Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Ensure high levels of customer satisfaction through excellent sales service Assist customers in person and over the phone by determining needs and presenting appropriate products and services Build productive trust relationships with wholesale and retail customers Process sales transactions accurately and consistent with policies and procedures Follow and achieve sales goals on a monthly, quarterly, and yearly basis Maintain precise work order files and formulas Pull appropriate products from the sales floor or warehouse Tint and mix products, as needed, to customer specifications Stock shelves and set up displays Clean store equipment Load/unload delivery trucks Assist in making deliveries, as needed Maintain in-stock and presentable condition assigned areas Remain knowledgeable on products offered and discuss available options Comply with inventory control procedures Suggest ways to improve sales Minimum Requirements: Must be at least eighteen (18) years of age Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future Must have a valid, unrestricted Driver's License Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position Preferred Qualifications: Have at least a High School diploma or GED Have at least one (1) year experience working in a delivery, retail, or customer service position Have previous work experience selling paint and paint related products Have previous work experience operating tinting and mixing equipment Ability to read, write, comprehend, and communicate in more than one language Ability to read, write, comprehend, and communicate in Spanish

Our Fort Lauderdale office currently has an opening for a career focused Member Services Representative who listens and leads with empathy. This opportunity is a great stepping stone for individuals looking to expand on their customer service excellence by breaking into the corporate world. Our Member Service Representative team is responsible for the following: • Delivering exceptional member support experiences • Actively listening to member inquires/requests and respond with care via phone and email • Serving as product knowledge experts including benefit coverage to members • Building relationships and partnering with other departments to verify member requests regarding claims, payments, transport and enrollment • Notating member accounts to ensure information is up-to-date • Assisting with member fulfillment requests as needed • Maintaining knowledge of current department standards and processes Requirements • 2+ years of prior customer service experience • Basic data entry and computer skills • Clear and respectful phone presence • Ability to work onsite Monday-Friday at our Fort Lauderdale office • High school diploma or GED equivalent

Working Title: CALL CENTER SERVICES REPRESENTATIVE I - 60044747 1 Pay Plan: Career Service 60044747 Salary: $35,397.96 annually / $1,361.46 bi-weekly Total Compensation Estimator Tool Internal Agency Opportunity Department of Children and Families Call Center Services Representative I Internal Only Multiple positions available. This posting will be used to fill position vacancies in Career Service. Incumbents in this position report to the office, this is not a telework position. Preference for Bilingual in Spanish/English or Creole/English. Current employees will be compensated in accordance with the DCF salary policy. The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. If this sounds like the job for you, please join our TEAM! DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. To learn more please visit ****************************** What You Will Do: The primary function of this position is providing support services related to public assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. The Typical Duties Include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames. * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Minimum Qualifications: * Must be a current DCF Employee AND * At least six (6) months working as a Call Center Services Representative I -OPS team member AND * Two years of experience in clerical activities or public contact experience AND * Must have the ability to attend a 8 -12 week mandatory paid training course. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * No state income tax for residents of Florida. * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contribution (For more information, please click *************** * Flexible Spending Accounts. * Tuition waivers. * And more! * For a more complete list of benefits, visit ***************************** Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. * This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

CDR Emergency Management, Inc., is hiring multiple Call Center Agents to provide crucial support for a large-scale emergency management mission. This role will be responsible for handling inbound and outbound calls, answering questions and inquiries, troubleshooting problems and handle complaints regarding products or services. Additionally, agents are responsible for making outbound calls to set appointments and gather survey data. This is a short term position and may only be a few weeks or months of work. Essential Functions: Answering phone calls from customers professionally and responding to customer inquiries and complaints Required researching information using available resources Handling and resolving customer complaints regarding product sales to customer service problems Providing customers with the organization's service and information Processing forms, orders, and applications requested by the customers Identifying, escalating priority issues and reporting to the high-level management Routing inbound calls to the appropriate resources Following up with complicated customer calls where required Completing call notes and call reports as necessary and updating them in the computer Obtaining and evaluating all relevant data to handle complaints and inquiries Recording details of comments, inquiries, complaints, and actions taken Managing administration, communicating, and coordinating with internal departments Requirements Experience working with Emergency Management or 911 Dispatch Preferred High school diploma or equivalent Flexible schedule open availability to work 24x7 (hours to be determined) Experience in dealing with the public over the phone Proficient in Outlook, Microsoft Suite which includes Word, Excel, etc. Excellent verbal and written communication skills, especially to a diverse range of audiences and settings. Able to react effectively and calmly in emergencies Able to maintain customer confidentiality The ability to make decisions. The ability to handle multiple tasks while working in a fast-paced environment and meet deadlines Ability to deal with high pressure CDR Emergency Management is an Equal Opportunity Employer M/F/D/V and EO/AAN/D. Must be able to work in the United States to apply.

Qualifications Experience: Call Center, 1 year (Required) customer service, 2 years (Required) BenefitsPulled from the full 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Full Job Description If you believe Customer Service is a true craft - one built on charisma, communication and thorough product knowledge (we'll happily teach you everything you need to know) - When can we get together? Open appointments available weekdays from 9:00-5:00. The Call Center Agent/ Business Development Center Advisor utilizes its customer serviceability, computer skills, courteous phone manner, and positive attitude to get clients in the door. Include handling Heavy Inbound and Outbound Calls, with follow-up calls while setting appointments for store visits for each and every customer. Make 75-100 outbound calls daily Send 75-100 emails/texts to communicate with customers Answer all incoming phone calls according to our guide and schedule a sales appointment. Log all Customers and comments pertaining to the customer conversation Schedule follow-up contact if no appointment is made. Confirm scheduled appointments. Follow-up and reschedule no-show customer appointments. Follow up with Sales Department to determine if the appointment was kept and the outcome. Contact Customers based on current marketing initiatives. Respond to Customer website requests. Follow up on Internet Customer emails according to a pre-determined timeline. Ability to meet or exceed monthly goals. Qualifications: Previous experience with phones or Telemarketing experience in the following fields: automotive, customer service, collections, business development is preferable but not required. Previous experience with the process of the scripts/guides Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer. First-class verbal, written and communication skills including the ability to communicate effectively and efficiently. Organized, ability to multi-task, self-motivated with the ability to work effectively as part of a team or on individually-assigned tasks in a fast-paced, dynamic environment where superior time-management and prioritization skills are essential. COVID Vaccination a plus but not a requirement. What We Offer: Salary plus generous commission structure Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy ongoing training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. Florida Drug-Free Workplace: Pre-employment Drug Testing Job Type: Full-time Pay: $35,000.00 - $50,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Supplemental pay types: Bonus pay Commission pay Experience: Call Center: 1 year (Required) customer service: 2 years (Required) We are an equal opportunity employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic. "Florida Drug-Free Workplace: Pre-employment Drug Testing"

Growth Opportunities AvailableAre you a customer-focused, driven individual looking to join a luxury automotive team? Ocean Cadillac, part of the esteemed Murgado Automotive Group, is hiring Call Center BDC Agents for both Sales and Service. Help connect clients with their dream vehicles and ensure exceptional service experiences! What You'll Do:Handle inbound and outbound calls to assist customers with sales or service inquiries.Follow up on leads and schedule sales appointments and service visits.Provide excellent customer service to ensure satisfaction and build loyalty.Maintain and update customer information in our CRM system.Collaborate with sales, service, and marketing teams to meet client needs. What We're Looking For:A friendly and professional communicator who thrives in a fast-paced environment.Comfortable making 100+ outbound calls and working with a team.Organized, detail-oriented, and able to manage multiple tasks effectively.Previous experience in customer service, sales, or hospitality is a plus (automotive experience is a bonus but not required).Bilingual in English and Spanish is a bonus! What We Offer:Great Pay: $14 - $20/hour + commission.401(k) Plan: With company match.Time Off: Paid time off.Career Growth: Development opportunities within the Murgado Automotive Group.Employee Perks: Discounts on vehicles, parts, and services.Team Environment: A supportive and collaborative team focused on success. If you're ready to take the next step in your career and thrive in a luxury automotive setting, we'd love to hear from you! Apply today and become a valued part of the Murgado Automotive Group family. Murgado Automotive Group is an equal opportunity employer. Murgado Automotive Group does not discriminate in employment on account of race/ethnicity, color, religion, national origin, gender, sexual orientation/transgender status, age disability, martial/parental status, citizenship status, military status, political affiliation and/or beliefs, pregnancy, order of protection status or other non-merit status. We are an employer who participates in the E-verify program with the Department of Homeland and Security.

Leading provider of Freight Forwarding/Logistics services, LILLY + Associates International , is looking to hire someone for our sales team to work with a fast-growing company that has its international headquarters in Miami Job Description LILLY + Associates is seeking Bilingual (Spanish) Professionals to join our top notch team of Sales professionals. If you enjoy interacting with he public AND enjoy talking on the phone,working diligently to resolve member problems or questions, this is the job for you. As a Professional Sales Rep you will assist customers via telephone, fax and email providing them with shipping information and up-sell products and services that meet or exceed our member's needs. Excellent opportunities for career growth. Qualifications Minimum 1-3 years prior Customer Service experience required. 6 months of call center/telesales a plus. Strong verbal and written communications skills. Ability to multi-task and meet multiple demands. Ability to identify, analyze and resolve errors. Strong organizational skills. Ability to recognize needs and/or sell products or services. Strong sales aptitude. Fully bilingual (English, Spanish). Computer Equipment and Software Requirements: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, CRM Software Education and Experience Required: High school diploma. College degree a strong plus. Additional Information FULL BENEFITS PACKAGE AVAILABLE!!! (Medical, Dental, Vision, Paid time off, 401K with up to 4% company match and much more)

Job Description We are seeking an HRA Call Center Agent to join our team at Independent Living Systems (ILS). ILS, along with its affiliated health plans known as Florida Community Care and Florida Complete Care, is committed to promoting a higher quality of life and maximizing independence for all vulnerable populations. About the Role: The HRA Call Center Agent plays a critical role in supporting individuals seeking assistance through health and social service programs. This position is responsible for providing accurate information, resolving inquiries, and guiding callers through application processes with empathy and professionalism. The agent serves as a primary point of contact, ensuring that clients receive timely and clear communication regarding their benefits and services. Success in this role contributes directly to the accessibility and effectiveness of health and social assistance programs, improving client satisfaction and outcomes. The agent must balance efficiency with compassion, maintaining compliance with regulatory standards while addressing diverse client needs. Minimum Qualifications: High school diploma or equivalent. Proven experience in a customer service or call center environment. Basic computer proficiency, including data entry and use of call center software. Ability to handle sensitive information confidentially and comply with privacy regulations. Preferred Qualifications: Experience working within health care or social assistance sectors. Familiarity with Human Resources Administration (HRA) programs and services. Bilingual abilities, particularly in Spanish or other commonly spoken languages in the community. Training or certification in customer service or call center operations. Knowledge of relevant state and federal health and social service regulations. Responsibilities: Respond promptly and professionally to inbound calls from clients seeking information about health and social assistance programs. Assist callers in understanding eligibility requirements, application procedures, and program benefits. Document all client interactions accurately in the call center database to ensure proper follow-up and record-keeping. Identify and escalate complex cases to appropriate supervisors or specialized departments as needed. Maintain up-to-date knowledge of program policies, procedures, and relevant regulations to provide accurate guidance.

Job DescriptionESSENTIAL DUTIES AND RESPONSIBILITES Reports to Administrative Supervisor and Practice Administrator Greet patients, answer phones Schedule appointments, appropriately based on knowledge of service provided; handle patients appointment reminders and make calls to ensure schedule is full for the next day. Scan insurance eligibility and document in patient account Distribute information and forms, either paper or electronic Populate new patient information into records and update information for existing patients. Scan documents into electronic health record as necessary Disclose information when required, using appropriate guidelines and following HIPAA regulations Perform routine straightening and cleaning of waiting room areas Attend staff meetings and complete mandatory in-service education/training Perform other duties or special projects as required or as assigned by management. Powered by JazzHR LooAUUdCKQ

Job Description Bistro Delight in Miami, FL is looking for one call center representative to join our team. Our ideal candidate is a self-starter, ambitious, and hard-working. Responsibilities Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company's new products, services and policies Guide callers through troubleshooting, navigating the company site or using the products or services Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items Collaborate with other call center professionals to improve customer service Help to train new employees and inform them about the company's customer management policies Qualifications High school diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. We are looking forward to hearing from you.

About our Company: At Tone Talk Tel, we're not just your average call center provider. We're a team of enthusiastic communicators, tech wizards, and customer service aficionados who are passionate about creating positive interactions. Whether you're a small startup or a large corporation, we're here to help you manage your calls with a touch of personality and a whole lot of professionalism. Job Title: Call Center Representative Location: Miami, FL Job Type: Full-Time Department: Customer Service Job Summary: We are seeking a motivated and customer-focused Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, handling inbound and outbound calls, answering inquiries, resolving issues, and providing exceptional service. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work in a fast-paced environment. Key Responsibilities: Answer Inbound Calls: Respond to customer inquiries, provide information, and resolve issues in a professional and timely manner. Customer Support: Assist customers with product or service inquiries, troubleshoot problems, and guide them through solutions. Data Entry: Accurately input customer information, call notes, and other relevant data into the system. Problem Resolution: Escalate complex issues to the appropriate department or supervisor when necessary and follow up to ensure resolution. Customer Satisfaction: Strive to exceed customer expectations by providing outstanding service and ensuring a positive customer experience. Team Collaboration: Work closely with team members to achieve departmental goals and contribute to a positive work environment. Adherence to Scripts: Follow company-provided scripts when applicable while also using discretion to personalize customer interactions. Qualifications: Education: High school diploma or equivalent required; associate or bachelor's degree preferred. Communication Skills: Excellent verbal and written communication skills with a strong command of the English language. Technical Skills: Proficiency in using computers, call center software, and other relevant technology. Problem-Solving: Ability to think critically, troubleshoot issues, and make sound decisions. Time Management: Strong organizational skills and the ability to manage multiple tasks simultaneously. Flexibility: Willingness to work various shifts, including evenings, weekends, and holidays, if required.

Company DescriptionJobs for Humanity is partnering with Teleperformance USA to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located. Company Name: Teleperformance USA Job DescriptionCategory : Customer Service/Support Why You'll Choose Us Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Your Impact Our customer service representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Escalate interactions when necessary and appropriate Respond to requests for assistance and/or possible processing payments Track all call related information for auditing and reporting purposes Provide feedback on call issues Upsell if required What We're Looking for High School Diploma or equivalent IT/Network certifications/degrees preferred 18 years of age or older Proven call center experience Typing 25 WPM Proficient in PC operation and navigation Entry-level network troubleshooting Ability to set up home Wi-Fi network Ability to set up and configure a router or switch Core proficiency with a laptop or desktop computer Able to work independently Have excellent communications skills, both oral and written Ability to work in a constantly changing and fast paced environment Ability to stay composed and objective Strong listening skills Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer

Call Center Representative must efficiently handle high-volume, in-bound phone calls from current and new patient and will be the liaison between our company and its current and new patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints and inquiries; keeping patient satisfaction at the core of every decision and behavior. Both call-center software, and scheduling and billing platforms will be utilized. Customer service skills must be of the highest standard; candidate must possess the ability and willingness to demonstrate an appropriate level of empathy and patience for a diverse patient population. Job requires being seated for majority of day. Candidate must be patient-focused, professional, articulate, flexible, enjoy a fast-paced work environment, and demonstrate a true team-player attitude. Position is located in corporate setting with expectations of professional behavior and dress. Polished grammar and diction are prerequisites. Responsibilities: Handle high-volume, in-bound phone calls from current and new patients. Set new appointments. Verify insurance acceptance. Confirm/cancel/reschedule appointments for multiple practitioners located in various offices. Make outbound calls to address on-line appointment requests. Follow-up on authorizations. Gather needed patient information. Make appointment reminders. Works to ensure regulatory compliance with HIPAA. Ensures that all contact with patients, senior leadership, managers, the public, physicians and other personnel is carried out in a friendly, courteous, helpful and considerate manner. Displays concern and provides assistance or explains procedures as appropriate to callers. Dedicated to meeting the expectations and requirements of providers, patients, and managers. Works with colleagues and patients to identify problem areas and recommend solutions. Works with a sense of urgency to respond to requests and execute operational objectives. Work to apply policies and principles to solve everyday problems and deal with a variety of situations. Work to establish priorities and coordinate work activities. Qualifications Qualifications: Minimum 3 years of prior experience in a call center Experience operating under HIPAA, OSHA, and PCI guidelines is strongly desired. High School Diploma or GED equivalent. Demonstrated skill using MS Office products including Excel and Word Type minimum of 25 wpm and possess intermediate computer skills Demonstrated knowledge of healthcare management systems. Working knowledge of insurances: HMO/PPO/EPO Understanding of electronic medical record and billing systems and related applications Excellent written and verbal communication skills Excellent organizational skills with the ability to gather, analyze and interpret information Prior medical office scheduling/front-desk experience is a plus Must be available Mon-Sat 7am to 7pm Type minimum of 25 wpm and possess intermediate computer skills Bilingual English/Spanish is a plus Benefits Health Insurance/Dental Insurance/Vision Insurance Paid time off/All major holidays Retirement plan Health Savings Account Comfortable working environment

Job Description Starting Salary $41,500 Reports To: Call Center Manager/Call Center Assistant Manager Purpose and Scope: Call Center Specialist for client services will provide direct service to clients seeking assistance through the phone with their transactional assistance. Qualifications and Experience: At least 60 college level credit hours and previous experience in client services and/or training involving client service, general office work, cashiering, data entry, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Florida driver's license. In accordance with Florida Statute 322, selected applicant must possess a valid Class E or higher driver's license; not learner's license and be at least 21 years of age. Selected applicants must have no cancellations, suspensions, or revocations of the driving privilege for a minimum of three (3) years prior to employment and must also maintain a driving record with no more than three (3) chargeable motor vehicle crash or any violation defined in Chapter 316, Florida Statutes during any consecutive (3) year period of employment. Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Driver Licenses Examiners must meet the background standards outlined in Florida Statute 435.04, and Federal Regulations 384.228 and 1572.103. This includes, but is not limited to, not having any criminal convictions for alcohol or drug-related offenses within 10 years prior to employment and maintaining this throughout employment. Essential Functions: Processes a variety of transactions for phone clients seeking assistance with vehicle/vessel registration and titling, drivers licensing, hunting/fishing licensing, real estate tax payments or business tax receipts/payments. Performs clerical tasks, including data entry, photocopying, faxing, inventory of supplies and preparation of correspondence and/or reports. Maintains current knowledge of TCO product lines and applicable laws and procedures. Critical Competencies for Success: Interpersonal Skills: Strong commitment to client service (internal and external). Ability to communicate complex thoughts, ideas and concepts effectively to ensure understanding. Self-motivated and results-oriented; a self-starter driven to succeed in a fast-paced environment. Demonstrates a sense of urgency and commitment to achieve goals. Takes initiative to pro-actively address client concerns and issues. Learning: Proactively continues growth by seeking opportunities to learn and practice new skills. Puts new concepts and information to use quickly. Adapts easily to statutory changes and interpretation of procedures. Teamwork: Works cooperatively with others. Listens and is open to team members' ideas. Offers constructive feedback. Willingly provides assistance. Critical Thinking: Ability to calculate and determine data and make reasonable judgments about subsequent actions. Ability to use a wide variety of reference materials and information. Ability to perform mathematical functions including calculation of percentages. Ability to perform generally pre-defined duties and exercise prudent judgment in the face of varied circumstances. Work Conditions: Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver and/or control the actions of equipment, machinery, tools, passenger vehicles and/or materials used in performing essential functions inclusive of conducting road tests for driver's license clients. Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, with periodic walking, bending, stooping, and some lifting, carrying, pushing and/or pulling of objects and materials of light weight (5-10 pounds). Tasks may involve extended periods of time at a keyboard or workstation. Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing. Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as rude/irate clients, or weather conditions including sun exposure. This position requires occasional evening hours, and infrequent weekend hours. Powered by JazzHR BFhXuDXnwe

Job Description CALL CENTER REPRESENTATIVE FinBe USA is one of the nation's top automobile loan providers and we are searching for talented professionals with a track record of success within a collections role. If you are an ambitious, results- oriented collector that enjoys being number 1 in results while helping our customers to build better credit and better lives, then this is the role for you! We believe in paying our top performers which means a competitive base and off the charts bonus potential. Our corporate office offers a fantastic work environment, a talented team and we have plenty of fun while we work. We also love the fact that we are helping people every day build better credit and better lives! Ready to join us? WHAT YOU'LL BE DOING Your main objective is to collect past due payments to prevent your accounts from rolling forward to the next bucket of delinquency. Contact customers using various methods (phone, email, text) to obtain payment arrangements and prevent delinquency. Work proactively with customer to prevent repossessions and losses through negotiation and utilization of available programs. Participating in dialer campaigns to quickly collect payments and resolve outstanding delinquencies. Actively work up to 80 accounts per day. Follow all company policies and state and federal laws applicable to debt collection. Overcome objections and negotiate payments to help the customer regain current account status. Attend team meetings, support other company initiatives as needed. Perform other duties as assigned. ESSENTIALS THAT WILL MAKE YOU SUCCESSFUL The ability to negotiate and provide above average customer service while helping customers to bring their accounts current or make payment arrangements. Proven success in a collections role (that involved consumer collections). Previous experience in meeting and exceeding your monthly goals. Excellent communication, customer service and negotiation skills required. Must be able to successfully collect on past due accounts. Strong organizational and task management skills required. Strong internal motivation and hustle - desire to be very successful and collect on past due accounts. High comfort level on the phone for long periods of time. Some Saturdays and late shifts availability Bilingual Spanish is required. WHAT WE'RE OFFERING Business casual office environment (so yes you can wear jeans and your Nikes). Work life balance is a real thing here, not just something we say to get your resume. Ability to move up within the Team based on performance. Up to $4,000 a month in bonus potential based on meeting your individual goals. The standard stuff that everyone tells you of course; benefits, paid time off, 401k and all that good stuff. EEO Statement We are committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualification, experience, ability, and job performance. Job Type: Full-time Pay: Hourly pay + bonus + benefits

Full-time Description This role is the first contact our patients have therefore you must have a cheerful personality and wonderful customer service skills. You will be responsible for scheduling the appointment and taking all initial information to ensure that the patient visit exceeds their expectation. Position requires a high school diploma and one year customer service experience. Will accept any suitable combination of education, training, or experience, position requires strong customer service skills; problem resolution skills; accurate data entry skills; and strong analytical aptitude. Essential Duties and Responsibilities: Ultimate goal is to schedule appointments Follow all phone scripts provided Receive inbound and outbound calls Scheduling appointments Calling to confirm appointments and re-care system Emailing new patient welcome packet Taking all insurance and information required and verify and update patients information Handling questions and providing answers in a professional and pleasant manner. Excellent interpersonal, written and oral communication skills Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections Must have experience as an efficient scheduling coordinator Patients are very important to this position handling and actively solving their concerns politely and calmly is vital. Ensure assigned Providers are fully committed. Use VIP intake form for new patients and scan, upload to document center daily Administrative: Log-in to all practice programs in the AM (ie. Emails, Dental Intel and Queue Matrix) Ensure that all patient records are current, up-to-date and accurate. Ensure your answering machine/voicemail is current. Other Duties: Participate in the Morning Huddle by providing stats Assist in asking for referrals and reviews. Assist in building a “Trust Factor” with all patients. Assist to uncover patients Personal Motivators”. Other Duties: Cover other areas within the practice as needed and when needed. Serve as Patient Referral/Review Liaison. Expectations: Call Center Team member is expected to have previous experience in a customer support role , responsible for scheduling calls, customer focus and adaptability to different personalities and the ability to multi task, set priorities and manage time effectively