Call center agent jobs in El Paso, TX

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day. Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. --------------: POSITION RESPONSIBILITIES: WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: Handle inbound and outbound contacts in a courteous, timely, and professional manner. Ensure first-call resolution through problem-solving and effective call handling. Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed Accurately document and process customer claims in appropriate systems. Lead fact-finding discussions to determine the best options for the customer. Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures. Comply with requirements surrounding confidential information and personal information. Escalate customer issues to the appropriate staff for resolution as needed. Attend meetings and training to stay up to date on program knowledge, systems, and process changes. Adhere to all attendance and work schedule requirements. CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications Must be 18 years of age or older High school diploma or equivalent Excellent organizational, written, and oral communication skills The ability to type swiftly and accurately (20+ words a minute) Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook) Basic understanding of the Windows operating system Highly reliable with the ability to maintain regular attendance and punctuality The ability to evaluate, troubleshoot, and follow up on customer issues An aptitude for conflict resolution, problem-solving, and negotiation Must be customer service oriented (empathetic, responsive, patient, and conscientious) Ability to multi-task, stay focused, and self-manage Strong team orientation and customer focus The ability to thrive in a fast-paced environment where change and ambiguity are prevalent Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment State or Federal work experience COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS: This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT: All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. REASONABLE ACCOMMODATION: Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER: At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY): MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................: The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Enjoy a remote work schedule, a supportive culture, and exciting project opportunities to grow with a well-established organization. Join a professional environment where your bilingual skills and customer service expertise create meaningful impact every day. Primary Services is excited to announce the role of Call Center Representative for a large enterprise client. This position offers the chance to support a high-volume inbound call center within a major customer service operation. As a Call Center Representative, you will handle a wide range of inquiries, provide accurate information, and resolve issues that directly influence customer satisfaction. This role is well-suited for service-driven professionals who thrive in structured, fast-paced environments. Responsibilities: Answer incoming calls in a professional and courteous manner. Handle and resolve customer complaints by identifying issues and troubleshooting effectively. Provide accurate information related to billing, enrollments, and escalations. Respond to customer questions while ensuring clarity and accuracy. Maintain detailed documentation of interactions and outcomes. Navigate computer systems and software to access and update customer information. Qualifications: Fluent in Spanish and English highly preferred. Call center experience preferred. High school diploma or equivalent required. Ability to pass a background check. Computer proficiency required. Strong customer service capabilities. Strong organizational skills. Ability to work as a contributing member in a team-based environment. Stress tolerance and patience required for high-volume call handling. Effective communication and listening skills.

Daily shipment arranging for designated accounts Internal systematic work for Outsourcing PO and AR follow up

What does a cell phone in your pocket, a spaceship, and an electric vehicle have in common? Ellsworth Adhesives specs in materials in each of those products! Ellsworth Corporation, a global, industry leading distributor of specialty chemicals and equipment and adhesive manufacturer currently has a Customer Service Representative opportunity at Ellsworth Adhesives. This role reports into our Specialty Chemical Distribution (SCD) Division located in El Paso, TX. This is an onsite role. This is an exciting time to be a part of Ellsworth, come join our team! Ellsworth Corporation is a family-run company that has had continuous growth for over 50 years. We are an industry-leading global distributor, manufacturer, and packager of adhesives used by cell phone, medical device, space/aerospace, and electric vehicle industries! Click here to see our state-of-the-art facility and distribution center and learn more about our business, and here to find out more about the industries we serve, and here to learn about our consumer and manufacturing divisions. You will drive the customer experience. You will process incoming transactional customer requests with a strong sense of urgency/accountability. RESPONSIBILITIES Processes incoming requests via chat, phone, web, or Customer Relationship Management System (CRM) for orders, quotes, product inquiries, expedites, and Return Material Authorizations (RMA's) proficiently without regular assistance Works with internal teams with a high sense of accountability and urgency, such as purchasing, shipping and credit, in order to provide customer updates Follows detailed contract review/audit guidelines on order entry Executes customer sample requests and processes order updates and changes PERKS & BENEFITS  As an industry leader, we offer a competitive wage, bonus plan, and a comprehensive benefit package which includes Health, Prescription, Dental, Vision, Life, Disability, Flexible Spending, 401(k), Employee Assistance, Paid Time Off and Holidays, Wellness Program, Social Events, Community Involvement and much more! Click Here for a summary of Employee Benefits.  QUALIFICATIONS 3+ years of professional customer service experience. High School diploma or equivalency required. Associate's degree preferred. Demonstrated proficiency in keyboarding skills - ability to type approx. 45+ words per minute Experience with business tools such as SharePoint, MS Teams, Windows Operating Systems Basic to intermediate excel skills preferred Experience with ERP systems (Enterprise Resource Planning) and CRM platforms such as Microsoft Dynamics preferred Experience navigating and utilizing corporate websites & eCommerce platforms, including chat functionality, preferred Consistently demonstrates approachability with team members and is team oriented. #SCD

Tornado Bus Company is currently looking for a Customer Service Rep/ Station Attendant Responsible for ensuring that all clients/passengers are given the information they need in a professional and effective manner. This position plays a fundamental role in the quality of service that is provided to our clients/passengers. CSR's are responsible for answering general phone lines, providing answers for general inquiries, and handling customer complaints. In some locations CSR will also perform Station Attendant duties. JOB SPECIFIC RESPONSIBILITIES: Provide an exceptional customer experience. Call customers to advise about changes or cancellations of scheduled runs. Responds to client inquiries (i.e., destinations served, pricing, departure/arrival times, directions to terminal) all the while providing outstanding customer service. Responsible for cash management and compliance. Operates cash register and/or credit card equipment. Sells and processes ticket orders via telephone, internet, and over the counter. Responsible for closing of the terminal including preparation of cash bank deposits, sales report, and depositing in safe box. Greet visitors while following procedures in notifying employee or department the visitor/vendor is requesting to see. Assist customers with luggage ID tag and transfer to luggage compartment. Provides exceptional customer service by assisting passengers with luggage as needed and loading/unloading luggage into the cargo bay. Maintains cleanliness of interior and exterior of terminal (i.e., sweeping, mopping, removal and disposal of garbage, cleaning windows, etc.) and stocking necessary supplies Maintains cleanliness of bathrooms (i.e., sweep/mop floors, sanitize sinks and toilets, restock bathroom tissue/multifold napkins) Stock necessary restroom supplies (bathroom tissue, sanitizer foam, trash bags) in vehicles Assist with cleanliness of Driver dorms (certain locations) Other duties assigned by Manager EXPERIENCE: 2 years of job-related experience Bilingual (English/Spanish) PHYSICAL DEMANDS: Heavy - Exerting 60-100 lbs. frequently, 25-60 lbs. occasionally, or up to 10-20 constantly. We offer benefits: Medical Insurance Dental Insurance Vision Insurnace Life Insurance Aflac 401k And many more!!!!!!!

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that's not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and services to existing ones. Your expertise will drive our revenue growth and enhance customer satisfaction. What our Call Center Sales Representatives Enjoy Most About the Role * Deliver Exceptional Service: You will collaborate with other departments to resolve customer issues and promote current marketing campaigns and promotions. * Achieve and Surpass Goals: You will achieve and exceed sales targets through effective telephone-based selling techniques and prompt, efficient handling of inbound sales calls. * Maximize Revenue: You will maximize revenue by selling products and services to new and existing customers, identifying upselling and cross-selling opportunities. * Become a Product Expert: You will master order processing systems and explain all products and services to customers, while staying informed about competitors. Working Conditions * Normal office environment. Required Qualifications Education * High school diploma or equivalent. Skills & Abilities * Clear, straightforward, and professional communication with customers and colleagues. * Proven sales techniques with consistent achievement of sales goals. * Proficiency in computer and consumer electronics. * Competence in using personal computers and relevant software applications, including billing systems. * Strong verbal and written communication skills. Effective organizational skills with the ability to prioritize tasks. * Demonstrated judgment and initiative in accomplishing job duties. * Working knowledge of cable communications products and services, including TV, internet, and telephone. * Bilingual: Spanish Preferred Qualifications * 2 + years call center sales experience. SIB120 2025-66354 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.

LogFret seeks an experienced Call Centre Customer Service Administrator to join us. The candidate must have extensive knowledge of the job. You maintain the customer services activities. Ready for a lifestyle that keeps you closer to home? This is the role for you. Assisting in the Customer Service Operatives daily, including coordinating works to Open Market and liaising with the Customer Service Manager, ensuring all correspondence is logged. Dealing with correspondence via phone, letter, email and fax, you will ensure acknowledgements are received within a timely manner, whilst carrying out general office administrative duties, i.e. letters, scanning, printing, filing and binding of documents when required. This is the perfect role for someone with strong communication skills and a friendly yet professional telephone manner. You will have good IT skills, specifically with Microsoft Word and Excel with CRM database experience, and ideally have a knowledge and understanding of responsibility for defects. Responsibilities: Provide exceptional customer service internally and externally. Manage switchboard and answer or direct incoming phone calls. Assist with granting site access and updating usernames and passwords for clients. Provide information to customers via phone and email. Use various systems, software, and support tools efficiently. Keep track of customer accounts and make updates with new account information as necessary. Provide thorough follow-ups to customer interactions, ensuring customer satisfaction. All other duties and responsibilities as assigned. Physical Demands: Must be able to lift up to 25 pounds. Must be able to stand and walk for prolonged amounts of time. Must be able to twist, bend and squat periodically. Education & Experience: High school diploma preferred. Ability to successfully multi-task, works efficiently, and meet deadlines. Ability to work independently and in a team environment. Must have experience with Microsoft Office: Word and Excel. Requirements: Must have 1 years of proven customer service experience. Drug Screening. Customer service skills and the ability to communicate professionally required. High school diploma or GED. Pre-employment background check required. Benefits: Life Insurance. $30.50 per hour. Paid Time Off (PTO). 401(k) Medical, dental, and vision insurance programs. Monthly Bonus. About Logfret: Logfret is an international freight forwarding company comprising over 70 owned offices and a network of over 120 offices. Our commitment is to solve logistics problem and raise expectation through our industrys best digital freight solution, taking businesses to the next level.

Sunstar Vending founded in 1985 operates more than 10,000 arcade games, jukeboxes, photo booths, cranes, pool tables, air hockey, pinballs, ATMs, and ticket redemption games. Our products are placed Nationwide in bars, restaurants, hotels, fun centers, bowling alleys, sports centers, supermarkets, theme parks, malls, movie theaters, stadiums, universities, and other venues with high foot traffic. At Sunstar Vending, you provide the venue - we provide the fun! We can provide as little as one game to a location, or as many as a one hundred. Commissions are paid to our clients by cash or check with a comprehensive monthly revenue report. We provide turnkey solutions with on-site delivery and maintenance at no cost to the venue. Job Description In Sunstar we are looking for a pro-active Customer Service Representative. You are patient, knowledgeable, and friendly towards current and potential customers. Responsibilities: Manage large amounts of incoming calls. Generate sales leads. Identify and assess customers' needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Qualifications Requirements: Friendly and patient demeanor. Knowledge about the products and services. Ability to multi-task in a fast-paced environment. 1-2 year(s) experience in customer support. Excellent verbal and written communication in English language. High school diploma. Additional Information All your information will be kept confidential according to EEO guidelines.

Job Description Customer Service Agent - Remote Job Type: Full Time - Work from Home Temporary with the possibility of becoming permanent Hours: Varies with flexibility across all seven days of the week. Salary: $15.00 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Job Summary: We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess customers' needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours At least 1 year of previous high-volume call center experience Experience working with an automatic dialer Must be computer literate Pleasant phone demeanor Experience in both Inbound and Outbound environments Other requirements may vary as determined by management. Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry. At least one year of previous high-volume call center experience WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children.

START YOUR APPLICATION Call Center Representative - Kids Dental Brands Founded in 2002, Kids Dental Brands has been dedicated to providing high-quality dental care to children of all backgrounds in a fun, safe, and welcoming environment. With nearly 55 practices across the country, we continue to grow by staying true to our patient-centered, doctor-led philosophy. The Opportunity We are seeking a friendly and detail-oriented Call Center Representative to join our team in El Paso, Texas. In this role, youll be supporting our pediatric and orthodontic dental offices across multiple states. You will handle a mix of inbound and outbound calls, help patients prepare for their visits, ensure their information and insurance details are accurate, and keep our office teams informed and organized. The ideal candidate is a clear communicator who enjoys providing excellent service in a fast-paced, team-oriented environment. Summary of Essential Job Functions * Assist our pediatric and/or orthodontic dental offices * Inbound and outbound phone calls * Follow up with patients to confirm appointments, provide pre-visit instructions, and address any changes or cancellations. * Verify insurance eligibility * Register new patients * Collect and update patient information in the dental office's database, ensuring accuracy and confidentiality. * Maintain a professional and courteous tone during all interactions with patients, fostering a positive and welcoming environment. At a Glance * Location Requirements: Candidates must be based in or around El Paso, Texas * Experience: 1+ years in customer service * Job Type: Remote full-time role Compensation and Schedule * Salary: $12.25 per hour * Bonus Pay: Up to $200 additional per month * Schedule: Day shift. Monday-Friday Benefits That Support You Personally and Professionally At Kids Dental Brands, we offer a comprehensive and competitive benefits package designed to support your health, well-being, and future. Our offerings for this role include: * Health Coverage - Medical, dental, vision, and basic life insurance. * Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance. * Wellness Program - Incentive-based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP). * Financial Security - 401(k) retirement plan with company match to help you plan for the future. * Paid Time Off - Enjoy a healthy work-life balance with paid time off, eight (8) paid holidays annually, and dedicated wellness days. Join our team and help drive our mission that all children, regardless of family income, deserve access to high-quality dental care, in a kid-friendly and fun environment!

Job DescriptionBenefits: Bonus based on performance Competitive salary Employee discounts Flexible schedule Opportunity for advancement Training & development Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure. Responsibilities Receive inbound calls and place outbound calls Identify the reason for the customers call, collect relevant information, and provide solutions Refer to premade scripts for a variety of customer service topics Upsell products and services when appropriate Use best practices in customer service techniques to develop rapport and build relationships with customers Document all customer interactions Attend trainings to maintain up-to-date skills and knowledge Qualifications High school diploma/GED Previous experience as a Call Center Representative or in a similar role is preferred Excellent phone and verbal communication skills Understanding of active listening techniques Familiarity with Customer Relationship Management (CRM) programs Ability to work well under pressure Highly organized with the ability to prioritize projects and manage time effectively

Job Description A respected healthcare organization is seeking a detail-oriented Patient Call Center Representative to provide exceptional customer service to patients, healthcare professionals, insurance companies, and the general public in a high-volume call center environment. This position ensures timely and accurate scheduling, information management, and communication while maintaining professionalism and compliance with all healthcare regulations. The ideal candidate has strong communication skills, attention to detail, and the ability to manage multiple priorities efficiently. Responsibilities and Duties: Provide scheduling and communication support for multiple outpatient clinics. Obtain, verify, and accurately enter patient demographic and insurance information. Ensure all calls and scheduling activities are properly documented in the electronic medical record system. Discuss insurance eligibility, payment options, and financial assistance when applicable. Conduct outbound calls for appointment reminders, follow-ups, and patient satisfaction outreach. Resolve inquiries and route calls to the appropriate staff or department as needed. Maintain up-to-date knowledge of services, procedures, and scheduling protocols. Safeguard patient confidentiality and ensure compliance with HIPAA regulations. Handle patient concerns professionally, escalating issues when necessary. Collaborate with team members and healthcare staff to ensure a positive patient experience. Meet established performance goals and service quality standards. Participate in ongoing training and development to maintain current healthcare knowledge. Demonstrate professionalism, accuracy, and the organization's core values in all interactions. Perform other duties as assigned. Requirements and Qualifications: High school diploma or GED required. Minimum one (1) year of customer service experience in a multi-line call center environment. Experience in a healthcare or medical scheduling setting preferred. Strong communication, interpersonal, and multitasking skills. Knowledge of medical terminology and Electronic Health Record (EHR) systems preferred. Bilingual (English/Spanish) strongly preferred. Applicants may be subject to a background check and pre-employment drug screen.* *A conviction does not automatically disqualify you from employment. We will consider factors such as your age at the time, the timing and nature of the offense, its seriousness, and any rehabilitation efforts when determining your suitability for the role. Sparrow Company Executive Search & Staffing is an Equal Opportunity Employer. Monday- Friday 8am-5pm

Job Description Job Type: Full-Time and Part-Time Hours:- 11 AM - 7 PM Flexible Salary: $12.75 About AnswerNet: AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Key Responsibilities: ● Engage with customers and clients, ensuring a positive and professional demeanor at all times. ● Address a variety of inquiries, including but not limited to authorization requests for telephone, energy, and other services ● Ensure compliance with all procedural, legal, and regulatory requirements throughout customer interactions. ● Maintain an organized and efficient workflow to meet service level expectations. ● Deliver exceptional customer service while handling both inbound and outbound interactions. This role is ideal for individuals who thrive in a dynamic, customer-focused environment, and have a passion for creating meaningful customer experiences. Essential Job Functions Customer Experience: ● Handle a variety of inbound customer service calls, efficiently building rapport with customers through empathy, active listening, acknowledgment, and accurate information sharing. ● Interact professionally, respectfully, and energetically to address and resolve customer inquiries effectively. ● Leverage available resources as needed to resolve issues, demonstrating ownership and accountability in all interactions. Relationship Building: ● Work independently and collaboratively as part of a team, actively engaging with teammates to achieve shared goals. ● Foster a supportive work environment through knowledge sharing and cooperative problem-solving. Communication: ● Exhibit exceptional verbal and written communication skills when working with internal and external partners. ● Simplify complex topics, explaining them in clear and concise terms. ● Remain calm and effective under pressure, navigating ambiguity with adaptability and professionalism. ● Regularly provide and receive constructive feedback, and proactively report and document issues with detailed descriptions and examples. Working Conditions / Physical Requirements: ● Maintain a quiet, distraction-free home office environment, simulating a professional office setting. ● Workspace: should provide a dedicated area separated from others while working. ● This job requires sitting for the majority of the workday. ● Flexibility to work various shifts, including days, evenings, and weekends, as needed. Equipment and Internet Requirements: ● Employees are responsible for providing and maintaining their own equipment, which must meet the following specifications: Personal computer running Windows 8 or newer. Minimum of 8 GB RAM and an Intel Core i3 processor or newer. Internet connection must be DSL or cable (satellite or wireless ISPs are not acceptable) with a minimum speed of 40 Mbps download and 10 Mbps upload. A wired connection directly to the modem/router is required (ethernet cord required). A noise-canceling headset for clear communication Webcam connected to computer Software Requirements: ● Google Chrome web browser. ● Microsoft Office Suite (Word, Excel, PowerPoint). ● Reliable email provider with sufficient storage capacity for large files. ● Current and updated antivirus software. Minimum Qualifications: ● At least 1 year of customer service experience in an inbound or outbound call center is preferred. ● Ability to commit to working a minimum of 20 hours per week. ● Dedicated workspace free from background noise and distractions (e.g., children, pets, TV).

ADP is hiring a Technical Support Analyst II. in this position you will provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all ADP supported applications or products. Support the end users, including installation, upgrades, maintenance, troubleshooting, and diagnostics to determine solutions and alternatives. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. RESPONSIBILITIES: Provide technical support to clients regarding the resolution of product hardware, software and operating system issues via phone or remote access for all supported applications or products. Responds promptly and professionally. Analyzes client issues to determine if resolution can be found on initial call or if second level support is required. Supports and installs upgrades and assists in all technical problems (i.e.. performance, security, etc.) for the ADP supported products. Effectively troubleshoots, replicates and develops workarounds for client issues. Documents and communicates the results to the client and/or Corporate Development. Maintains appropriate records of client contact through the CRM system. Uses Knowledge Management database to locate solutions to issues. Ensures case notes thoroughly detail the problem/resolution, are comprehensive of the issue and are professional. Provide on-site assistance on issues that could not be resolved via remote tools, ie. deliver service paks, set up reports, install or upgrade software or develop custom solutions for all client server products. Performance issues related to client infrastructure integration are referred to a peer with specialization in the particular platform or application (Citrix, Lan/Wan, Client Server, etc) Provides complex technical expertise for industry standard database applications, ie MS Access, Oracle, my SQL, MS SQL Server, etc. Gathers client databases and environment variables and recreates client scenarios in a PC Lab environment in an effort to resolve complex database issues. Assists in new product pilots and roll outs to other departments and clients. Acts as liaison between Implementation, Client Services, Management and Corporate Support to ensure high impact problems are resolved in a timely and satisfactory manner. Provide technical support to all levels of Service Support Specialists regarding the resolution of product and client issues. Mentors and trains newly hired associates to ensure successful integration into the role. Identifies training needs for the department and assists with training development programs. Provides feedback to management. Acts as a team leader in the absence of the manager by prioritizing critical issues, providing direction and ensuring appropriate client support is delivered in a timely and effective manner. Stays current with emerging technology and trends in order to provide technical support for product rollouts and/or existing offerings. Remains proficient on networks, operating systems, hardware, software, databases, browsers and related products. Assists in developing internal documentation to support new features and procedures for product enhancements. Performs other related duties as assigned. QUALIFICATIONS REQUIRED: 1 - 3 Years ADP Client Services or equivalent outside experience

The job role for technical support in wage garnishment, often titled a Technical support Specialist, focuses on troubleshooting and processing legal wage orders while providing technical support for payroll systems and resolving related issues . This position requires a strong understanding of payroll processes, compliance, and effective communication with Clients, ADP internal partners, employees and agencies. Technical and system support System administration: Enter and maintain garnishment orders within payroll or Human Resources Information Systems (HRIS). This may also include performing system updates and troubleshooting technical issues within the payroll software. Data management: Handle sensitive employee data with strict confidentiality, ensuring data integrity within the payroll system. Reporting: Prepare and provide detailed reports on garnishment activities for management, auditors, and regulatory agencies. Process improvement: Analyze existing workflows and system capabilities to recommend and implement process improvements. Employee inquiries: Respond to and resolve payroll-related inquiries from employees, including sensitive questions about garnishment deductions. Third-party liaison: Act as a point of contact for courts, state and federal agencies, and creditors, providing timely responses and information. Internal coordination: Collaborate with internal departments, such as Human Resources, Legal, and Accounting, to address issues and ensure correct processing. Knowledge of regulations: A deep understanding of federal and state wage garnishment laws is critical to avoid legal and financial errors. Detail-oriented: Meticulous attention to detail is required to accurately process orders and handle sensitive financial data. Technical proficiency: Experience with payroll software (such as ADP, Paylocity, or Workday), HRIS, and spreadsheet software like Microsoft Excel is necessary. Communication skills: Strong written and verbal communication is essential for interacting with employees and external agencies. Problem-solving: The ability to analyze complex issues and resolve discrepancies effectively is a key skill. Confidentiality: A high degree of integrity and discretion is required when handling sensitive and private employee information Qualifications Minimum of 2 years in client service Excel proficiency Ability to communicate technical jargon in simple terms

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain - from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.The Freight Forwarding Operations and Customer Service Agent will build and maintain strong relationships with key customers, addressing their concerns, resolving issues, and ensuring their satisfaction. Continuously assess customer needs, market trends, and competitors to enhance service offerings and maintain a competitive edge. KEY ACCOUNTABILITIES Manage file creation and all services associated with freight forwarding and logistics Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files Provide clients with complete Flight/Sailing details in order to ensure proper flow in information is guaranteed Liaise with Airlines/Ocean lines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance Act quickly upon possible emergency situations that may arise within the life of an Air/Ocean file Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload QUALIFICATIONS, EXPERIENCE AND SKILLS At least 3 years of relevant and recent experience in Freight Forwarding Operations and Customer Service Graduate in any field Freight Forwarding experience is mandatory Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future. ABOUT DP WORLD Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world's trade flow better, changing what's possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that's fit for the future. We're rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology - and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we're at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer's door. DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures - not just in what we do but also in how we behave. We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what's possible. WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE. DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief. By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies. #LI-HE2 #LI-Hybrid

Koniag Professional Services, a Koniag Government Services company, is hiring Call Center Specialists (Bilingual English/Spanish) to support KPS and our government customer. Must be a US Citizen and eligible to obtain a Public Trust clearance. This position is located in El Paso, TX. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, paid vacation and sick leave, and more. This role involves responding to sensitive, high-impact calls and providing real-time guidance, crisis response, and resource coordination to promote the safety and well-being of vulnerable youth. DUTIES Deliver high-quality, compassionate services to UAC, sponsors, community members, and other callers Communicate effectively in English and Spanish Maintain professional judgment, especially during crisis calls Respond to calls promptly Manage and de-escalate calls from individuals in crisis Triage calls for appropriate responses, referrals, and documentation Provide case management/referral services Apply quality standards to all calls and meet program deadlines Work with stakeholders, including legal service providers and court officials Assess changes affecting child safety and make referrals to officials Follow protocols and policies in call handling including post-call documentation MINIMUM QUALIFICATIONS Bachelor's degree in a relevant field, such as psychology, social work, mental health, or a related field. At least 1 year of child welfare experience. Bilingual in English and Spanish. Strong computer skills, including proficiency in Microsoft Excel, Word, Teams, and Outlook. Comfortable learning new systems and working with case management software. Exceptional verbal and written communication skills. Ability to navigate sensitive conversations and emotionally charged topics with professionalism and empathy. PREFERRED QUALIFICATIONS Prior call center experience, especially in behavioral health or child/family services. Familiarity with Federal government programs that support UAC. Working knowledge of trauma-informed care principles and best practices in crisis intervention. ADDITIONAL INFORMATION This is an onsite role located in our secure El Paso, TX, Rockville, MD, and Fairmont, WV facilities. Remote/virtual work is prohibited. As part of a 24x7x365 essential operation, this position may require work on evenings, weekends, holidays, or during emergency situations. A mandatory 3-week training period (combination of webinars, self-paced learning, and workshops) must be completed prior to shift assignment. U.S. Citizenship or Permanent Residency required. Must be eligible for Public Trust clearance Our Equal Employment Opportunity Policy The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristicprotected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment. The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling ************ to request accommodations. Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit ****************** Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352

Job Details Experienced Azar - El Paso, TX 0WM11 Mount Franklin Foods LLC - El Paso, TX Full Time High School None Day Admin - ClericalDescription Receives (by telephone) requests for quotations, orders, and lead times from customers. Coordinates with other departments in handling purchase orders and providing service to customers. ESSENTIAL FUNCTIONS: Monitors and assigns work to customer service representatives, while performing all the tasks of a customer service representative. Trains, explains tasks, and assists in the solution of problems. Receives customers requests by telephone or mail, analyzes requests, provides information requested or ascertains who can best provide the information, and routes the request to the proper person. Analyzes transactions, correct records, and adjust errors. Searches company records under ZIP code, name, account number, etc., using CRT computer printout, or requisition information from factory. Trace status of orders. Resolve customer questions related to orders, takes orders as needed. Maintains liaison with other departments for order completion. Writes up order, mails catalog, samples, price quotations, and similar data to customer, as required. Responds to customers requests via telephone or mail, using typewriter or personal computer when necessary. Contact customers to ascertain data omitted on orders. Has knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required. Prepares and forwards preliminary paperwork to returns and replacements on problem orders and gifts not received. Interfaces with MIS on upgrading and accessing various reports. Qualifications JOB QUALIFICATIONS: High School diploma or GED Experience working on a Business-to-Business customer service level. Basic computer skills/Data Entry Excellent verbal and written communication skills. Bilingual English and Spanish

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator who thrives in a results-driven environment? We're seeking Collections Representatives who are professional, empathetic, and motivated to help customers resolve outstanding balances while maintaining respectful and solution-focused interactions. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options. Negotiation: Work with customers to establish realistic and effective repayment plans or settlements. Follow-Up: Monitor and follow up on missed payments and broken promises to pay. Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly. Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies. Documentation: Maintain detailed and organized records of all interactions and collection efforts. Performance Goals: Consistently meet or exceed daily and monthly collection targets. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Must be 18 years or older High school diploma or GED required Bilingual in English and Spanish (required) Strong negotiation and conflict resolution skills Ability to remain calm, professional, and empathetic under pressure Familiarity with debt collection laws and best practices is a plus Previous experience in collections, customer service, or call center environments preferred COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity is a benefit to our employees, our company, our customers, and our community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, one where employees are treated with dignity and respect. All employees share in the responsibility for fulfilling MCI's commitment to a diverse and equal opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, it is the policy of MCI to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. ................ The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.