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Call center agent jobs in Enterprise, NV - 226 jobs

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  • Call Center Sales Agent - Inbound

    Hilton Grand Vacations 4.8company rating

    Call center agent job in Las Vegas, NV

    What You'll Do * Promote and sell mini-vacation packages across various resort locations, following company telemarketing guidelines. * Apply the techniques learned during training to confidently address questions, overcome objections, and close sales. * Share accurate and engaging information about Hilton Grand Vacations resorts, partner accommodations, current promotions, and premium offers. Why Join Us? Because it's "Where You Belong"! * Compensation: Hourly base pay plus commission. Top performers earn an average of $100,000+ per year! * Training Schedule: Enjoy paid onboarding and training over a 30-day period, held Monday through Friday from 8:00 AM to 4:00 PM * Schedule: Full-Time positions with multiple shifts available * Generous benefits begin on day one to include medical, dental, vision and HGV travel perks! 401(K) and PTO plans are available after 90 days of employment. What Are We Looking For? * High school diploma or equivalent * At least 1 year of sales or telesales experience preferred * Strong computer and typing skills * A friendly, outgoing personality and a genuine passion for helping others explore vacation ownership * A strong history of sales success across a variety of industries, including hospitality, retail, insurance, finance, or luxury goods Preferred Qualifications * Experience in timeshare sales is a plus. * Previous work in an inbound or outbound call center environment. * Proficiency in Microsoft Office, including Outlook and Word. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
    $32k-38k yearly est. 9d ago
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  • Call Center Sales Representative

    Diamond Resorts 4.4company rating

    Call center agent job in Las Vegas, NV

    DIAMOND RESORTS™ OFFERS: Competitive Compensation Outstanding Benefits (Medical, Dental, 401K w/ Company Matching) Resort Privilege Program (eligibility for travel discounts) Industry Leading Training Program Real Opportunities for Growth! Job Description Now Hiring Call Center Representatives! * Must be able to work a flexible schedule including nights, weekends and holidays. Apply now at diamondresorts.com/careers Use Job Number CC-00010E to Search for Club Agent JOB SUMMARY Under general supervision, the Club Agent I is responsible for providing a superior level of service to all tiers and/or levels of members of THE Club and owners of Diamond Resorts, while serving as the point of contact for all servicing requests including, but not limited to, booking resort reservations, processing payments, upselling products of THE Club , achieving all related metrics and answering general account questions for all members of THE Club . ESSENTIAL JOB FUNCTIONS Serves as overall point of contact for member's account information. Creates, modifies, and cancels resort reservations and exchanges. Processes member account/reservation payments. Updates member account information. Educates members on benefits of THE Club . Completes detailed notes in comments area of member account after each interaction. Researches and resolves concerns and questions raised by members. Provides information to members as it relates to their account. Maintains expected reservation productivity including inbound and outbound reservations. Meets or exceeds required departmental expectations to be eligible for incentive programs. Identifies multiple membership products and services. Upsells and books tours for prospective and current owners. Consistently demonstrates how We Love to Say Yes™ and maintains the highest standards of professionalism when interacting with management, fellow team members, and members. Handles blended inbound and outbound calls. Upsells various products for THE Club . Completes all required Company trainings and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned. . Qualifications EDUCATION · High school diploma or equivalent EXPERIENCE · A minimum of (1) year of experience in the customer service and/or call center field required. LICENSES & CERTIFICATIONS · Timeshare Sales License required Additional Information Apply now at diamondresorts.com/careers Search CC-00010E for Platinum Agent I Link: ***************************************************************************
    $30k-36k yearly est. 60d+ ago
  • Call Center Reservations Agent (Mandarin speaking) - Starting at $16.00/hr

    Pacific Links International 4.0company rating

    Call center agent job in Henderson, NV

    Pacific Links International provides golfers with a premium golf experience through an innovative membership structure that offers access to the finest collection of high-quality member and affiliated golf clubs in the world. If you are fluent in Mandarin as well as English , Pacific Links International would like you to apply for our call center! Be the primary telephone contact for our clients whenever they need to make, change or inquire on golf course reservations at any one of the company's courses throughout the world. This position also serves as an information resource for clients needing general information on Pacific Links International golf courses and facilities throughout the world. Qualifications Candidates must have strong customer service skills and be bi-lingual , speaking both English and Mandarin . Previous experience with VIP or concierge services or making travel arrangements is preferred. Additional Information This job posting no way implies that these are the only duties to be performed by the employee filling this position. For a complete list of job requirements, please see the Job Description for this p osition. Each employee will be required to comply with any other job-related instructions and to perform any other job-related duties requested by his/her supervisor. Please no phone calls for this position. Applications will be processed once the on-line application and resume are both received. Job offer will be made to viable candidate conditional upon a successful pre-employment background screening and drug test. Pacific Links Hawaii is an Equal Opportunity Employer.
    $25k-34k yearly est. 3d ago
  • Call Center Commercial Sales Agent

    Onpoint CX Solutions

    Call center agent job in Henderson, NV

    OnPoint CX Solutions is seeking Commercial Sales Agents with a proven sales track record to join our Henderson call center. The ideal candidate has commercial sales experience, a results-driven mindset, and the determination to consistently outperform the competition. Job Summary: In this role, you will contact businesses to educate them our client's energy services, with the goal of enrolling them in those services. You will use your sales expertise to build relationships and support our mission of helping businesses make informed energy choices. If you enjoy working in a call center and thrive on the excitement of closing deals, this is the perfect opportunity for you. Responsibilities: Prospect, qualify, and close commercial energy accounts. Educate business clients on energy savings, rate options, and contract benefits. Develop and manage your own pipeline of leads and sales opportunities. Negotiate energy supply contracts and finalize deals. Build relationships with customers. Meet or exceed weekly, monthly and quarterly sales goals. Track, enter, and update all sales activities in the CRM system. Requirements: B2B / business to-business / commercial sales experience. Demonstrated ability to close deals and overcome objections. Self-driven, competitive, and highly motivated by financial incentives. Exceptional negotiation and communication skills. A true hustler mentality-resilient, resourceful, and relentless in the pursuit of success. Strong ability to independently manage your pipeline, and daily sales activities. Professional, confident, and able to build trust quickly with customers. Comfortable working in a call center that is a performance-driven, fast-paced environment with clear sales targets. Proficient with computers, able to type efficiently, and comfortable navigating multiple screens and systems simultaneously. Open availability is required. Standard campaign hours are Monday-Friday, 6:00 AM-2:30 PM, but may vary or change based on operational needs. In-office position at our Henderson location. What We Offer: Competitive hourly pay paid weekly, uncapped commission potential and performance-based bonuses Comprehensive paid training and ongoing support Opportunities for advancement in a rapidly growing company Recognition, rewards, and a high-performance culture Casual dress code and fun, energetic work environment Compensation: The Commercial Sales Agent role offers hourly pay starting at $13.50 per hour. Once you hit commission and have completed 30 days of employment, the hourly pay will increase to $15.00 per hour. Additional compensation includes performance bonuses and uncapped commission opportunities. Our Company:OnPoint CX Solutions is a business process outsourcing (BPO) company providing contact center services, sales, customer retention, customer care, and back-office support, with a primary focus on the energy sector. Our team of seasoned energy-industry professionals helps residential consumers and commercial businesses understand energy deregulation, explore their options, and make informed choices when selecting an energy supplier. If you're a results-driven closer who excels in a fast-paced, high-reward environment, we want you on our team! We review applications and resumes daily and are eager to fill positions quickly.
    $13.5-15 hourly Auto-Apply 21d ago
  • Call Center Representative

    Kenworth Sales Company 4.6company rating

    Call center agent job in Las Vegas, NV

    Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Company, a 38-location Kenworth and Isuzu truck dealership group, is looking for a Call Center Representative to join our Las Vegas, NV location. The primary function of the call center customer service advisor is to coordinate repairs, dispatching tow companies and/or mobile repair units, communicating with customers, communicate with customers, and acting as a liaison between fleets, tow companies, and repair facilities. **Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening. Schedule: 12pm - 8:30pm Duties and Responsibilities: Answer incoming phone calls from customers seeking information regarding vehicle service repairs and/or service issues Coordinate the development of the program with all Kenworth Sales Company Branches. Establish and provides breakdown management support for Kenworth Sales Co fleet customers to include monitoring and interpreting fault codes, as well as campaign info for fleets. Monitors Company compliance with PACCAR Premiere Care Gold Standards, the Concierge Program objectives, and Pac-Central guidelines, including time critical functions. Work directly with and assist each Corporate Service Director and District Service Manager as needed. Communicate effectively with Fleets, PACCAR Breakdown, and tow companies. Keeps a log of the details of communication with customer/dealer throughout the repair process. Coordinates with Service Manager/Shop Foreman to assure completion of work within time promised to customer. Monitors progress of repairs and updates customer on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes. Qualifications: Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have a highly technical background with good troubleshooting skills. Must have basic computer skills, and ability to utilize MS office programs as well as Paccar Web Ecat. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker and a self-starter and a problem solver. Excellent organizational, communication, and time management skills. Exceptional phone and Customer service skills required. Appearance must meet company requirements. BENEFITS: Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development. Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion. History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service. Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans. Veterans are encouraged to apply! About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountian West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
    $27k-34k yearly est. 15d ago
  • CALL CENTER REPRESENTATIVE Las Vegas, NV, US

    Esrhealthcare

    Call center agent job in Las Vegas, NV

    CALL CENTER REPRESENTATIVE Las Vegas, NV, US 30+ days ago Apply Salary: $17.50 Annually The Call Center Representative supports the scheduling and general inquiries of patients through incoming/outgoing calls. Competitive compensation, with annual merit increases Company sponsored PPO medical plan and buy-up option, vision and dental plans 403(b) retirement plan with employer match Generous time-off policy, and ten (10) paid holidays plus one (1) float holiday Company paid life/AD&D and long term disability policies Essential Duties and Responsibilities Provides exceptional customer service to both internal and external customers Monitors and directs incoming and outgoing calls in a timely manner Schedules, reschedules, cancels, and confirms appointments accurately Coordinates walk-ins and triaging with clinic staff Blocks provider schedules as requested by call center and/or clinic supervisor Answers general inquiries regarding clinic services and hours, informs patients about sliding fee programs and insurance eligibility Completes appropriate patient documentation in electronic medical records. Follows all policies and procedures and appropriately report concerns and patient issues as well as procedures for personal requests. Alerts for ways to improve customer service, improve patient flow Attend required meetings and participate in committees as requested. Required Qualifications High school diploma or general education degree (GED) 6 months experience in a customer service role Strong communication skills including written and verbal communication Preferred Qualifications English/Spanish fluency Demonstrated proficiency with computer programs and data entry, experience with Electronic Health Records highly preferred Previous experience using a multi-line phone system Ability to manage time effectively
    $17.5 hourly 19d ago
  • Call Center Talent Pool Req (Nevada)

    Freedomcare

    Call center agent job in Las Vegas, NV

    Make a Difference in Healthcare: Join FreedomCare in Nevada! Are you passionate about helping others and building a rewarding career in healthcare? We're building a talent pool of strong customer service professionals for FreedomCare Nevada. We're searching for talented and motivated individuals interested in any of the following roles: HomeCare Sales Specialist I: connect and engage with people and start a relationship with those who are interested in having home care support for themselves or a loved one. Intake Specialist I: work closely with Patients and Caregivers to educate them and assist them on the application and enrollment process of our supported programs, with the goal of completing the eligibility process and onboarding them. Onboarding Specialist I: guide our patients and caregivers throughout the onboarding process of joining FreedomCare. This role will require you to conduct virtual or in person orientations. Care Support Specialist I: guide patients and caregivers through their home care journey while ensuring that our patients receive the care they need and feel heard and cared for. Ideal Candidate Will Possess: Customer service skills: Candidates should have excellent customer service skills, including the ability to handle difficult situations, empathize with customers, and solve problems. Ability to manage a high-volume inbound and outbound queue. Passion for providing a high level of customer service, including the ability to show empathy, active listening and patience. Communication skills: Candidates should have excellent verbal and written communication skills and be able to provide empathy and compassion to our patients and caregivers. Soft skills: Candidates should have good listening skills, emotional intelligence, and be able to work well in a team. Problem-solving: Candidates must be able to solve problems and stay calm under pressure. Ability to resolve issues over the telephone with eager customers comfortably, defusing and de-escalating frustrated callers successfully. Time management: Strong time management skills and being able to prioritize tasks. Must be able to meet and exceed expectations. Technology:Computer proficiency required; strong typing skills and ability to leverage technology and resolve customer issues efficiently while notetaking/multitasking. Multitasking: Ability to manage multiple responsibilities at once and manage multiple priorities as you assist our Patient and Caregivers through the process. These are hybrid positions that will require all employees to commute into our FreedomCare Nevada office 3 days per week. Our Nevada office is in Las Vegas right off of Flamingo! **Please be aware that this is a Pipeline Talent Pool requisition. We'll be reaching out to you once we have new job opportunities* Why Join Us? Impact Lives: You'll play a vital role in supporting individuals and their families in need. Growth opportunities: We offer a supportive environment for professional development and advancement. Competitive benefits: Enjoy a comprehensive benefits package including competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities. FreedomCare is a place where your voice matters, your work has meaning, and your career can thrive. About our Company Started in 2016, FreedomCare is a Healthcare company that is innovating and revolutionizing the way home care is delivered. We bring dignity and support to patients needing care in their homes and to the caregivers who care for them. We're the largest consumer-directed home care agency in NY State and are continually expanding our areas of focus including operations in other states and tech-based innovations. FreedomCare is currently operating and providing services to patients in NY, PA, MO, IN, GA, CT, CO, AZ, OR and NV. We pride ourselves on our values which drive the level of care that we deliver to our patients: Here For You (An attitude of service, empathy, and availability) Own It (Drive and ownership) Do the Right Thing (High integrity) Be Positive (Great attitude and a can-do positive approach to challenges) At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, or other applicable legally protected characteristics. Review all current available job opportunities here: Jobs - Freedom Care #INDHV At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications. Compensation Range$18-$22 USD
    $18-22 hourly Auto-Apply 56d ago
  • Customer Service Agent

    Maximus Global Services 4.3company rating

    Call center agent job in Las Vegas, NV

    Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning and assignment for the day. 2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met. Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position. 3. Provide security at different areas (only in the stations where the services are provided). 1. Checkpoint- Greeting passengers as they form a line, check each passenger's boarding pass, ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and ensuring that the gate is correct. Agent must also check that each passenger is carrying the appropriate amount of baggage per the airline. Agent must ensure that any airport employee passing the checkpoint must show a valid ID. 2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by a contracted company, not the employee). Employees must ensure that all bags are accounted for. 3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their employee ID and stand by the door of the airplane and constantly watch both doors to ensure that no person without a valid airport ID enters the jet bridge or airplane. Employee will also X count each cleaner and scan them with the security wand. Employee will fill out a form detailing the cleaner count, arrival time of airplane and airplane pushback time. 4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag room, counting each bag as they are placed onto the airplane. Agent must ensure that there are no questionable items placed onto the airplane, and that all bags are accounted for. Agents must also ensure that no person (besides ramp workers) are allowed past the airplane perimeter. 4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage belt. Will make sure no bags are left behind at the counter. 5. Prevents losses and damage by reporting irregularities Competencies 1. Teamwork Orientation 2. Stress Management 3. Ethical Conduct 4. Good Communication 5. Customer Service Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates at an airport setting and/or outside weather conditions. Physical Demands This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds. Position Type and Expected Hours of Work This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7). Travel No travel is expected for this position. Required Education and Experience 1. High school diploma or GED. Additional Eligibility Qualifications 1. Must exhibit exceptional customer service and communication skills, both verbal and written 2. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test 3. Must be able to read, write and speak English and/or Spanish. 4. Maintain a relationship with both employees and clients 5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines 6. Must be able to read and understand all operating and airport procedures and instructions. 7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $25k-31k yearly est. Auto-Apply 45d ago
  • The Shutter Store - Customer Service Agent

    Employnv Youth Hub

    Call center agent job in Las Vegas, NV

    **This is a Work Experience position available through Employ NV Youth Hub. All candidates will be considered after program eligibility is determined.** Company: The Shutter Store Customer Service Agent Program: WEX Business Services Rep: Paul Yu Number of Positions: 1 About Us: The Shutter Store is a leading provider of high-quality interior shutters, committed to delivering exceptional products and outstanding customer service. We're looking for a dedicated and detail-oriented Customer Service Agent to join our growing team. Job Summary: As a Customer Service Agent, you will play a key role in assisting customers via phone and email. You will help guide them through the ordering process, provide recommendations, and ensure order accuracy. This role requires learning the details of our products so you can confidently and clearly communicate with our customers. Key Responsibilities: Provide professional and friendly support to customers via phone and email Guide customers through the ordering process and offer product recommendations Confirm order details accurately and answer product-related inquiries Maintain up-to-date knowledge of our product line and ordering system Collaborate with team members to resolve customer concerns promptly Perform other customer service-related duties as assigned Requirements: High school diploma or equivalent Excellent verbal and written communication skills Strong attention to detail and organizational skills Basic computer literacy (email, data entry, navigating online systems) Willingness to learn product knowledge and company procedure A positive attitude and a customer-first mindset Must be able to work on-site (this is not a remote position) Preferred but Not Required: Previous experience in customer service, retail, or call center environment Interest or experience in home improvement or interior design
    $23k-30k yearly est. Auto-Apply 60d+ ago
  • Customer Service Agent - $16.50 & $1,000 Sign-on bonus

    Europcar

    Call center agent job in Las Vegas, NV

    $16.50 & $1,000 Sign-on bonus We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line, Return or Exit Booth Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish. As a Ready Line Agent, you will: * Maintain a clean, organized, and presentable ready line area. * Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up. * Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing. * Facilitate vehicle exchanges, swaps, or upgrades based on customer requests, ensuring a smooth transition. * Confirm that an adequately completed checkout slip accompanies each vehicle. * Assist customers in locating their rental vehicle, providing help with luggage when necessary. * Support the efficient flow of vehicles by moving and parking cars within the facility as needed. As a Return Agent, you will: * Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor. * Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels. * Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed. * Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle. * Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have. As an Exit Booth Agent, you will: * Ensure Accuracy: Pay close attention to detail by verifying the completion and correctness of customer rental agreements before finalizing checkouts. * Engage with Customers: Greet customers with enthusiasm, professionalism, and a friendly attitude as they exit the facility. * Organize Paperwork: Efficiently scan and manage all necessary documents, ensuring everything is neatly maintained for a smooth process. * Obtain Signatures: Ensure all forms are correctly executed by obtaining the customer's signature on the checkout slip. * Maintain a Professional Environment: Keep the exit booth clean and organized, both inside and out, reflecting the company's commitment to excellence. * Enhance Customer Experience: Wish customers a safe journey and offer helpful information such as directions or local landmarks to enhance their travel experience. Requirements: * Valid Driver's License * Top-notch people skills * Ability to troubleshoot with a smile * Patience and understanding throughout the rental experience * High School Diploma or equivalent We offer: * Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus * Company-paid Life Insurance * Company paid AD&D Insurance * Flexible spending account * Parental leave * Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************
    $23k-30k yearly est. 60d+ ago
  • Lifestyle Management - Reservations & Customer Service Agent

    Ten Group

    Call center agent job in Las Vegas, NV

    Job Description About the company: Ten was founded in 1998 in London, UK by Alex Cheatle and Andrew Long, driven by a clear and lasting vision: to deliver an unrivalled, personalized, and trusted service that empowers members to get the most out of life. That same commitment to excellence and meaningful service continues to guide everything we do today. The business began providing a lifestyle concierge service to just 20 members in London. As its reputation, contacts and expertise grew, Ten's footprint and competence grew, making it one of the leading Lifestyle Management companies in the world. Today, Ten has more than 50 corporate clients- and employee-loyalty programs and runs private membership services for millions of members worldwide. Ten Lifestyle Group plc (Symbol: TENG) has been listed on the Alternative Investment Market (AIM) of the London Stock Exchange since November 2017. Our vision is to become the world's most trusted concierge service. About the role: As a Lifestyle Manager - Travel Specialist, you will deliver exceptional, personalized service to our high-profile members and clients, researching the best travel options available, providing accurate quotations, and completing bookings with precision and care. You will combine your deep expertise in travel bookings and global destinations with a passion for delivering flawless, high-quality experiences that meet the standards expected by an elite clientele. This role requires advanced knowledge of GDS systems (preferably Amadeus), airline booking rules, and hotel reservations, as well as the ability to manage complex itineraries, including round trips, multi-city journeys, and open-jaw routes. A commitment to accuracy and service excellence is essential to succeed in this position. Requirements KEY RESPONSIBILITIES Serving our members primarily by telephone and email to fulfil their requests and offer suggestions to enhance their experience. Ensuring you stay on member calls for the duration of the call before leaving for break. Calls can be 5 mins to 2 hours. Handle all communication between suppliers needed to obtain the quotes/information and review the details of all quotations provided to you, before providing them to the member. Provide end-to-end travel management services, including flight, hotel, and ground transportation bookings. Use Amadeus GDS (or similar systems) to quote, reserve, issue, and modify flight tickets accurately. Prepare and manage multi-segment, round-trip, and open-jaw itineraries for both leisure and business travellers. Offer expert advice on airline alliances, frequent flyer programs, fare rules, and best routing options. Coordinate with internal teams and external suppliers to ensure smooth travel experiences. Deliver a high-touch service with discretion, empathy, and attention to detail. Manage time-sensitive requests and prioritize multiple clients needs efficiently. To manage and meet competing deadlines, while setting expectations with members and ensuring continued communication with them Provide quotes via our CRM system by email for the members Follow up with the members to see if they are ready for their adventure and answer any questions they may have To always act in the best interest of the member, ensuring their needs are met To fulfill requests in the most resourceful and intelligent way while following best practices Handle all member payments (if applicable) and arrange supplier payment through our finance team when required. Meet monthly KPI's on Sales, NPS and Efficiency. Have the ability to work on multiple requests and sourcing options from various suppliers according to the member's needs. Be flexible and adaptable to a change of priorities and complete requests within the given timeframe The role may require some evening and weekend shifts SKILLS AND EXPERIENCE Minimum 1-2 years of experience in travel, concierge, or lifestyle management services. Proven experience using Amadeus to quote and book flights and hotels; advanced knowledge of the system is a plus. Understanding of airline fare structures and ticketing, including additional services such as extra baggage and wheelchair assistance; knowledge of reissues and refund processes is a plus. Knowledge of hotel rate types, loyalty programs, and preferred partner programs. Excellent written and verbal communication skills in English (other languages are an advantage). High attention to detail and commitment to accuracy. Ability to work in a fast-paced, service-oriented environment. Strong organizational skills and ability to navigate and work efficiently across multiple systems and tools simultaneously. Flexible schedule, including occasional weekends or holidays depending on company needs. Additional qualifications A passion for working in a business that places members and customer service at their core as well as commercial success. A natural communicator who always takes the time to keep their colleagues informed and up to date and always considers the best way to tailor communication to different audiences Excellent English language skills, both written and spoken and any second language is always an advantage. Commitment to supporting the delivery of Ten's environmental, social and governance goals, and promoting policy adherence. Work location - We are hiring for both offices in Las Vegas & New York (100% on site job) Benefits Aside from regular Extended Health, Dental, Vision and Telehealth we have other benefits listed below: Employee Assistance and mental wellness resources Travel offers from a variety of sources that allow great discounts on hotels, cruises, and rental cars. These vary by location. 22 days of Paid Time Off your first year and maxing out at 32 days per year in your 4th year (based on a 40hr work week). 3 extra float days after 3 years of work. One month off, fully paid sabbatical every 5 years of work, in addition to your Paid Time Off days. Full catalogue of learning modules that cover a wide range of categories for personal and professional development Discount on Pet Insurance and a variety of other non-travel perks and discounts IATA card after 90 days which gives access to travel discounts Monetary loyalty rewards at 3yrs, 5yrs, and 10 years of service Working Holidays: Ability to work from any of our 23 global offices for a short period of time DE & I Statement Widespread acceptance for every person. We encourage diverse philosophies, cultures, and backgrounds. We praise diversity and are dedicated to creating an inclusive work environment for our employees. This idea ties the Ten teams together. Ten is honored to be an Equal Opportunity Employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law
    $23k-30k yearly est. 3d ago
  • Call Center Rep

    OLSA Resources

    Call center agent job in Las Vegas, NV

    Provides in-bound telephone customer support in a call center environment and determining the nature of the call or inquiry. Duties may include processing complaints, filing supply requests for customers and centers. Additional duties may include responding to and following up on customer requests, reviewing rates as needed, tracking shipments and orders, preparing reports, and typing. Communicating with customers regarding delivery arrivals. Qualifications Requirements include: Excellent customer service skills, strong computer skills, good written and oral communication, High School Diploma or GED. Position requires the individual to be flexible to work any shift within the 11 am - 7:30 pm schedule. Starting in October shifts may change within the hours of 9am - 9 pm. Additional Information Shifts: Mon-F Pay: $11.00
    $11 hourly 60d+ ago
  • Pet Support Services Call Center Specialist

    The Animal Foundation 4.2company rating

    Call center agent job in Las Vegas, NV

    FLSA: Non-Exempt (hourly) REVISED: 07/24/2025 REPORTS TO: Pet Support Services Supervisor REVIEWED: 03/29/2025 SUPERVISES: None Responsible for community relations and animal related social services, communicating through the use of phone, email, and text messaging. These communications involve but are not limited to scheduling appointments, instructing finders of found animals, assisting owners who have lost their pet, answering general questions, providing counseling for pet owners, making referrals to programs, providing educational material, and maintaining detailed records of all interactions. Essential Duties and Responsibilities: Represent The Animal Foundation in a professional, polite, and enthusiastic manner. Communicate in a professional, respectful manner verbally, as well as in writing through emails, text messages, memos, and other documents to support the operations of the department. Provide information, assistance, and direction in a respectful, kind, helpful manner to internal and external customers/staff as required. Answer incoming phone calls. Return any voicemail messages, emails, or text messages throughout the work day and make follow-up calls, prior to leaving at the end of the day. Answer customers' questions and provide accurate information about The Animal Foundation's policies and procedures, while attempting to meet the specific needs of each guest. Have conversations with pet owners regarding options for rehoming or surrendering their animals, which can be very emotional, and must be handled with understanding and empathy. Provide counseling, information and resources to pet owners in an effort to help them keep their pet in their home (including the KEPPT program “Keeping Every Person & Pet Together). Assist pet owners with requests for supplies such as food, litter, veterinary services, pet deposits etc. to prevent owner surrenders. Provide recommendations and referrals to both internal and external programs or organizations in an effort to assist pet owners. Advise the public on how to report a lost or found animal, and give direction as to next steps needed to help reunite animals and owners. Enter and maintain detailed records of all interactions (phone, email, text) into Chameleon software (and other software as required). Accurately enter and/or confirm personal information and animal information for all interactions/contacts into Acuity and Chameleon. Review and make contact with pet owners who submit requests online for an owner surrender appointment. Accurately schedule appointments for owner surrender appointments and found animal drop-offs by phone, email, or text using Acuity. Wear company uniform shirts and otherwise dress appropriately and professionally to project a positive image to the public, following the current TAF Uniform Policy each day. Contribute to the efficiency and effectiveness of the organization's service to its customers by offering suggestions and participating as an active member of a work team. Other duties as assigned Education and Experience Requirements: Equivalent to a High School diploma. One (1) year of customer service experience. One (1) year of clerical or administrative experience. License & Certification Requirements: None Required Knowledge and Skills: Knowledge of: Principles and practices of customer service. Basic practices of reviewing person and animal documents for completeness and accuracy. Standard office practices and procedures, including filing and the operation of standard office equipment. Record keeping principles and practices; basic computer applications related to the work. Techniques for dealing effectively and professionally with co-workers and the public, in person, over email, text, and over the telephone. MS Word, MS Excel, Google Chrome, Chameleon, Google Apps, scheduling software, and other basic computer related skills. Correct business English, including spelling, grammar and punctuation. This position may require proficiency in speaking Spanish, as well as English. Proficiency in Spanish is preferred. Skill in: Customer service and telephone etiquette in a high volume setting. Working well under pressure in a very fast paced, stressful environment, while maintaining a calm, helpful, professional manner. Projecting a positive, upbeat and personable demeanor. Attention to detail and multitasking. Gathering and compiling information; preparing accurate reports and summaries. Dealing tactfully and effectively with staff, volunteers and the general public. Understanding and following oral and written directions. Use of business software and associated computer hardware. Communicating effectively in oral and written forms. Working without close supervision in standard work situations. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Communicating, relating and interacting with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained. Working Conditions and Physical Effort: Physical ability and mobility to work in a typical office environment. Strength to lift and/or move materials weighing up to 10 pounds frequently, 25 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Team Members are continuously exposed to animals, animal waste, pet dander, peanut butter, cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures. All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding customer service, and accept responsibility for maintaining our culture of philanthropy. This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job. I have read and understand the above to be a general description of the duties, physical demands and occupational exposures of the position for which I am being hired.
    $28k-33k yearly est. Auto-Apply 2d ago
  • Call Center Operator

    Precision Opinion 4.0company rating

    Call center agent job in Las Vegas, NV

    CALL CENTER FOR MARKET RESEARCH & DATA COLLECTION - NO SELLING INVOLVED. Precision Opinion is a leading market research company collecting data by phone for a variety of state and federal studies! We've Moved! We are in Central Las Vegas in a newly renovated State of the Art Call Center. After completing training, you will earn $14 an hour for non-federal health care and political studies after completing a short paid training. No experience necessary and we pay for training! We offer: Flexible Shifts Available from 9 AM - 9 PM Free Coffee and Espresso Bar Paid every Friday Easy work in clean and vibrant environment No selling involved Openings available for Bi-Lingual Spanish - English Public transportation access nearby Qualifications: Ability to read and speak clearly over the phone Proof of eligibility to work in the United States - two forms of ID. Must be at least 18 years of age
    $14 hourly 60d+ ago
  • *Welcome Center Rep

    Hilton Grand Vacations 4.8company rating

    Call center agent job in Las Vegas, NV

    As a Welcome Center Representative you would be responsible for: RSALMK.1820.683.20 Responsibilities * Check in guests, Qualify Guest, NQ Guest, assigning tour times, modifying tour times, Rescheduling mini-vacation packages, cancelling mini-packages and creating mini-vacation packages. * Must reconcile tickets and bank inventory daily. * Thorough knowledge of local area and major attractions is a must. * Agents must perform confirmation calls for all pre-arrivals. * Verify all late arrivals checked-in their assigned hotel and confirm their assigned tour date and time. * Answer phones professionally and with-in 3 rings. * And other assignments as requested by management. Qualifications When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
    $32k-38k yearly est. Auto-Apply 60d+ ago
  • Call Center B2B Sales Agent

    Onpoint CX Solutions

    Call center agent job in Henderson, NV

    OnPoint CX Solutions is hiring experienced call center sales professionals to join our in-office team in Henderson, NV. This role focuses on outbound B2B sales with commercial businesses, offering hourly pay plus commission and paid training. In this position, you'll act as a commercial energy sales broker, helping business customers compare supplier options and enroll in the best available plan. If you're confident on the phone, comfortable closing deals, and motivated by performance-based earnings, this role is for you. What You'll Do Contact commercial businesses and gather basic account information Compare available pricing options and explain them clearly to customers Present and close offers based on customer needs Enroll qualified businesses and complete accurate CRM documentation Meet or exceed daily and weekly sales goals What We're Looking For Prior B2B, commercial, or call center sales experience Strong closing and objection-handling skills Confident, motivated, and results-driven mindset Comfortable working in a fast-paced, performance-based call center Basic computer skills and ability to multitask across systems Ability to work on-site in Henderson, NV Schedule Monday-Friday, typically 6:00 AM-2:30 PM (PST) Hours may vary based on business needs Pay & Benefits $15/hour, increasing to $17/hour after 60 days and commission eligibility Weekly commission based on enrolled commercial accounts Clear performance targets that give all agents the opportunity to increase earnings Paid training and ongoing coaching Advancement opportunities in a growing company Casual dress code and energetic team environment About Us OnPoint CX Solutions is a BPO providing commercial sales and contact center services. Our teams help businesses compare options, make informed decisions, and secure competitive energy pricing. If you have experience in commercial sales, broker sales, or call center sales, we want to hear from you. Applications are reviewed daily.
    $15 hourly Auto-Apply 21d ago
  • Customer Service Agent

    Maximus Global Services 4.3company rating

    Call center agent job in Las Vegas, NV

    Summary/Objective Provide various services such as wheelchair, security and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Agent must be in communication with the supervisor on duty at all times. Will review the daily manning and assignment for the day. 2. Provide wheelchair services (taking the wheelchair to assigned door and wait for passenger) ensuring that all security procedures are met. Agent will take passenger through customs and baggage claim to the curb only. Agent will not take passenger past curb into parking lot. When finished, agent must call supervisor and return wheelchair to its initial position. 3. Provide security at different areas (only in the stations where the services are provided). 1. Checkpoint- Greeting passengers as they form a line, check each passenger's boarding pass, ensuring that the correct cities appear, as well as checking for priority classes, time of flight, and ensuring that the gate is correct. Agent must also check that each passenger is carrying the appropriate amount of baggage per the airline. Agent must ensure that any airport employee passing the checkpoint must show a valid ID. 2. Security at bag room. Ensure that all bags coming from the belt has a valid sticker. Employee will remove sticker and place it on the control sheet. The bags will then be place onto a cart (by a contracted company, not the employee). Employees must ensure that all bags are accounted for. 3. Security at the assigned gate. Employee will enter the secure area of the jet bridge using their employee ID and stand by the door of the airplane and constantly watch both doors to ensure that no person without a valid airport ID enters the jet bridge or airplane. Employee will also X count each cleaner and scan them with the security wand. Employee will fill out a form detailing the cleaner count, arrival time of airplane and airplane pushback time. 4. Security at the ramp for the assigned airline. Employee will receive baggage cart from bag room, counting each bag as they are placed onto the airplane. Agent must ensure that there are no questionable items placed onto the airplane, and that all bags are accounted for. Agents must also ensure that no person (besides ramp workers) are allowed past the airplane perimeter. 4. Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage belt. Will make sure no bags are left behind at the counter. 5. Prevents losses and damage by reporting irregularities Competencies 1. Teamwork Orientation 2. Stress Management 3. Ethical Conduct 4. Good Communication 5. Customer Service Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates at an airport setting and/or outside weather conditions. Physical Demands This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Requires bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 pounds. Position Type and Expected Hours of Work This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7). Travel No travel is expected for this position. Required Education and Experience 1. High school diploma or GED. Additional Eligibility Qualifications 1. Must exhibit exceptional customer service and communication skills, both verbal and written 2. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test 3. Must be able to read, write and speak English and/or Spanish. 4. Maintain a relationship with both employees and clients 5. Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines 6. Must be able to read and understand all operating and airport procedures and instructions. 7. Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) Security Clearance (if applicable) Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
    $25k-31k yearly est. Auto-Apply 44d ago
  • Customer Service Agent - $16.50 & $1,000 Sign-on bonus

    Europcar

    Call center agent job in Las Vegas, NV

    We're seeking individuals with vibrant personalities who love interacting with people. As a Ready Line, Return or Exit Booth Agent, you'll be a vital part of our team, acting as a Key Company Promoter and the face of our brand. Your energetic approach will create memorable customer experiences, ensuring they receive top-notch service from start to finish. As a Ready Line Agent, you will: * Maintain a clean, organized, and presentable ready line area. * Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up. * Inspect vehicles for quality standards and promptly pull any that don't meet requirements, sending them for servicing. * Facilitate vehicle exchanges, swaps, or upgrades based on customer requests to ensure a smooth transition. * Confirm that an adequately completed checkout slip accompanies each vehicle. * Assist customers in locating their rental vehicle, providing help with luggage when necessary. * Support the efficient flow of vehicles by moving and parking cars within the facility as needed. As a Return Agent, you will: * Provide a warm, friendly welcome to all returning customers with a positive and approachable demeanor. * Conduct thorough inspections of returning vehicles, check for damage, record mileage, and verify fuel levels. * Secure the vehicle keys from the customer and ensure all personal belongings and luggage are safely removed. * Complete and submit the required paperwork to notify management of any mechanical damage or issues with the vehicle. * Review the final rental contract with the customer, clearly explaining all charges and answering any questions they may have. As an Exit Booth Agent, you will: * Ensure Accuracy: Pay close attention to detail by verifying the completion and correctness of customer rental agreements before finalizing checkouts. * Engage with Customers: Greet customers with enthusiasm, professionalism, and a friendly attitude as they exit the facility. * Organize Paperwork: Efficiently scan and manage all necessary documents, ensuring everything is neatly maintained for a smooth process. * Obtain Signatures: Ensure all forms are correctly executed by obtaining the customer's signature on the checkout slip. * Maintain a Professional Environment: Keep the exit booth clean and organized, both inside and out, reflecting the company's commitment to excellence. * Enhance Customer Experience: Wish customers a safe journey and offer helpful information, such as directions or local landmarks, to enhance their travel experience. Requirements: * Valid Driver's License * Top-notch people skills * Ability to troubleshoot with a smile * Patience and understanding throughout the rental experience * High School Diploma or equivalent We offer: * Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus * Company-paid Life Insurance * Company paid AD&D Insurance * Flexible spending account * Parental leave * Employee assistance program We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. All members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car, one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************
    $23k-30k yearly est. 60d+ ago
  • Pet Support Services Call Center Specialist

    The Animal Foundation 4.2company rating

    Call center agent job in Las Vegas, NV

    FLSA: Non-Exempt (hourly) REVISED: 07/24/2025 REPORTS TO: Pet Support Services Supervisor REVIEWED: 03/29/2025 SUPERVISES: None Responsible for community relations and animal related social services, communicating through the use of phone, email, and text messaging. These communications involve but are not limited to scheduling appointments, instructing finders of found animals, assisting owners who have lost their pet, answering general questions, providing counseling for pet owners, making referrals to programs, providing educational material, and maintaining detailed records of all interactions. Essential Duties and Responsibilities: Represent The Animal Foundation in a professional, polite, and enthusiastic manner. Communicate in a professional, respectful manner verbally, as well as in writing through emails, text messages, memos, and other documents to support the operations of the department. Provide information, assistance, and direction in a respectful, kind, helpful manner to internal and external customers/staff as required. Answer incoming phone calls. Return any voicemail messages, emails, or text messages throughout the work day and make follow-up calls, prior to leaving at the end of the day. Answer customers' questions and provide accurate information about The Animal Foundation's policies and procedures, while attempting to meet the specific needs of each guest. Have conversations with pet owners regarding options for rehoming or surrendering their animals, which can be very emotional, and must be handled with understanding and empathy. Provide counseling, information and resources to pet owners in an effort to help them keep their pet in their home (including the KEPPT program “Keeping Every Person & Pet Together). Assist pet owners with requests for supplies such as food, litter, veterinary services, pet deposits etc. to prevent owner surrenders. Provide recommendations and referrals to both internal and external programs or organizations in an effort to assist pet owners. Advise the public on how to report a lost or found animal, and give direction as to next steps needed to help reunite animals and owners. Enter and maintain detailed records of all interactions (phone, email, text) into Chameleon software (and other software as required). Accurately enter and/or confirm personal information and animal information for all interactions/contacts into Acuity and Chameleon. Review and make contact with pet owners who submit requests online for an owner surrender appointment. Accurately schedule appointments for owner surrender appointments and found animal drop-offs by phone, email, or text using Acuity. Wear company uniform shirts and otherwise dress appropriately and professionally to project a positive image to the public, following the current TAF Uniform Policy each day. Contribute to the efficiency and effectiveness of the organization's service to its customers by offering suggestions and participating as an active member of a work team. Other duties as assigned Education and Experience Requirements: Equivalent to a High School diploma. One (1) year of customer service experience. One (1) year of clerical or administrative experience. License & Certification Requirements: None Required Knowledge and Skills: Knowledge of: Principles and practices of customer service. Basic practices of reviewing person and animal documents for completeness and accuracy. Standard office practices and procedures, including filing and the operation of standard office equipment. Record keeping principles and practices; basic computer applications related to the work. Techniques for dealing effectively and professionally with co-workers and the public, in person, over email, text, and over the telephone. MS Word, MS Excel, Google Chrome, Chameleon, Google Apps, scheduling software, and other basic computer related skills. Correct business English, including spelling, grammar and punctuation. This position may require proficiency in speaking Spanish, as well as English. Proficiency in Spanish is preferred. Skill in: Customer service and telephone etiquette in a high volume setting. Working well under pressure in a very fast paced, stressful environment, while maintaining a calm, helpful, professional manner. Projecting a positive, upbeat and personable demeanor. Attention to detail and multitasking. Gathering and compiling information; preparing accurate reports and summaries. Dealing tactfully and effectively with staff, volunteers and the general public. Understanding and following oral and written directions. Use of business software and associated computer hardware. Communicating effectively in oral and written forms. Working without close supervision in standard work situations. Contributing effectively to the accomplishment of team or work unit goals, objectives and activities. Communicating, relating and interacting with a variety of individuals from various socioeconomic, ethnic and cultural backgrounds, in person and over the telephone, often where relations may be confrontational or strained. Working Conditions and Physical Effort: Physical ability and mobility to work in a typical office environment. Strength to lift and/or move materials weighing up to 10 pounds frequently, 25 pounds occasionally. Vision to read printed materials. Stamina to sit and work with a computer for an extended period of time. Hearing and speech to communicate in person or over the telephone. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Team Members are continuously exposed to animals, animal waste, pet dander, peanut butter, cleaning chemicals, high noise and potentially hazardous conditions, including the risk of animal bites and occasional work outdoors for extended periods of time while exposed to cold and extremely hot temperatures. All team members work in a culture of continuous improvement and are expected to support our mission. Team members must be able to clearly articulate our goals, actively participate in outstanding customer service, and accept responsibility for maintaining our culture of philanthropy. This job description is intended to describe the general nature and level of work expected of this position. This description is not intended to be construed as an exhaustive listing or description of all responsibilities, duties and skills required of incumbents in the job. I have read and understand the above to be a general description of the duties, physical demands and occupational exposures of the position for which I am being hired.
    $28k-33k yearly est. Auto-Apply 4d ago
  • Call Center B2B Sales Agent

    Onpoint CX Solutions LLC

    Call center agent job in Henderson, NV

    Job Description OnPoint CX Solutions is hiring experienced call center sales professionals to join our in-office team in Henderson, NV. This role focuses on outbound B2B sales with commercial businesses, offering hourly pay plus commission and paid training. In this position, you'll act as a commercial energy sales broker, helping business customers compare supplier options and enroll in the best available plan. If you're confident on the phone, comfortable closing deals, and motivated by performance-based earnings, this role is for you. What You'll Do Contact commercial businesses and gather basic account information Compare available pricing options and explain them clearly to customers Present and close offers based on customer needs Enroll qualified businesses and complete accurate CRM documentation Meet or exceed daily and weekly sales goals What We're Looking For Prior B2B, commercial, or call center sales experience Strong closing and objection-handling skills Confident, motivated, and results-driven mindset Comfortable working in a fast-paced, performance-based call center Basic computer skills and ability to multitask across systems Ability to work on-site in Henderson, NV Schedule Monday-Friday, typically 6:00 AM-2:30 PM (PST) Hours may vary based on business needs Pay & Benefits $15/hour, increasing to $17/hour after 60 days and commission eligibility Weekly commission based on enrolled commercial accounts Clear performance targets that give all agents the opportunity to increase earnings Paid training and ongoing coaching Advancement opportunities in a growing company Casual dress code and energetic team environment About Us OnPoint CX Solutions is a BPO providing commercial sales and contact center services. Our teams help businesses compare options, make informed decisions, and secure competitive energy pricing. If you have experience in commercial sales, broker sales, or call center sales, we want to hear from you. Applications are reviewed daily. Powered by JazzHR bal DEyN1ne
    $15 hourly 30d ago

Learn more about call center agent jobs

How much does a call center agent earn in Enterprise, NV?

The average call center agent in Enterprise, NV earns between $21,000 and $41,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Enterprise, NV

$29,000
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