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  • Customer Service Representative

    TBG | The Bachrach Group

    Call center agent job in Kirkland, WA

    Customer service 📍 Onsite | Full-Time | Permanent Role 💰 $45,0000-$54,000 + Commission (depending on experience) ✨ Great Benefits FULLY ON-SITE About the Role: Join a dynamic, people-first team where every day brings new opportunities to connect, learn, and grow! An ideal candidate will be a friendly voice of our contact center.. This is a professional, customer-focused role (not your typical call center) where your goal is to turn incoming calls and chats into scheduled property tours or virtual appointments. What You'll Do: Handle 50-60 incoming prospect calls per day with warmth and enthusiasm Schedule and host virtual tours or set up in-person appointments Answer live chats, texts, and follow-ups to support the leasing process Provide excellent customer service and build rapport with prospects Keep accurate records and notes in our CRM Stay up-to-date on property details, amenities, and specials Collaborate closely with teammates and property managers What We're Looking For: Strong customer service experience (required) Call center, customer service, or leasing experience a plus Friendly, positive communicator with great multitasking skills Organized, detail-oriented, and tech-savvy Reliable, punctual, and team-oriented Why You'll Love It Here: Competitive pay + monthly commission Supportive, inclusive team environment
    $45k-54k yearly 2d ago
  • Costco Free Sample Representative

    CDS (Club Demonstration Services 3.9company rating

    Call center agent job in Lake Stevens, WA

    We want you to help us shape the future of shopping experiences and deliver on our purpose of connecting people with the products and experiences that enrich their lives. Joining Advantage Solutions means joining a network of 65,000 teammates serving 4,000+ brands and retail customers across 40+countries. All the while, being provided the opportunities, support, and enrichment you need to grow your career. In this position, you'll drive sales by engaging customers and bringing brands to life by providing live events and sampling to consumers where they live and shop. Additionally, you will provide support to management as needed. We're especially looking for team members who are available to work weekends, when customer engagement is at its peak! In this position, you'll: Drive sales by engaging customers and bringing brands to life through live events and product sampling. Work on weekends (Friday, Saturday, Sunday), when stores are busiest and your impact is greatest. What we offer: Competitive wages: $ 20.74 per hour Growth opportunities - We promote from within No experience needed - we provide full training and team support Weekend shifts on Friday, Saturday, Sunday Customizable benefits including medical, dental, vision, life insurance, wellness programs, and discounts through Associate Perks Now, about you: Are friendly, enthusiastic, and comfortable interacting with customers and store management Are 18 years or older Available to work 2+ shifts per weekend, Friday through Sunday. Available to work minimum 3 weekends per month. Can lift up to 50 lbs. and stand for up to 6 hours Are comfortable preparing, cooking, and cleaning work areas and equipment Have reliable transportation Demonstrate excellent customer service and teamwork Are a motivated self-starter who works well independently and with others Always put safety first in a retail environment If you're ready to make weekends work for you, we can't wait to meet you. Apply now and start making a difference where it matters most!
    $20.7 hourly 4d ago
  • Customer Service Agent

    Sixt 4.3company rating

    Call center agent job in Bellevue, WA

    Back to results Customer Service Agent Branches & Operations Full-time Bellevue, United States Apply now Apply now Ready to elevate your customer service game? At SIXT, you'll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of $23.50. YOUR ROLE AT SIXT * You ensure a seamless rental experience by verifying customer documents, checking the validity of driver's licenses, and requesting additional documentation when needed d * You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs * You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns * You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts * You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation YOUR SKILLS MATTER * Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience * Licenses & Authorization You are at least 18 years old, hold a valid driver's license with a clean driving record, and are authorized to work in the United States without requiring sponsorship * Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications * Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane * Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus WHAT WE OFFER * Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future * Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays * Employee Assistance Program Access support whenever needed through our Employee Assistance Program * Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees * Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now! Postet on 25.09.2025 # REF24698G * LinkedIn * Instagram * Whatsapp * Copy link Share this job offer
    $23.5 hourly 60d+ ago
  • Call Center Representative

    Luxury Bath Technologies

    Call center agent job in Seattle, WA

    Job Description Call Center Representative Luxury Bath of Seattle - Seattle, WA Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. Our mission is simple: to help homeowners fall in love with their bathrooms again by providing beautiful, durable, and maintenance-free bath remodeling solutions. We're looking for sharp, driven people to join our team and grow with us. We're hiring Call Center Representatives who thrive in fast-paced environments, love talking to people, and want to earn well above a standard hourly wage through performance-based bonuses and commissions. There is no ceiling on commission - your earning potential is entirely in your hands. Compensation • $42,000 base salary + significant commission • Top performers regularly earn $60,000-$80,000+ annually • Rapid advancement opportunities for strong performers What You'll Do • Make and receive calls with homeowners to schedule in-home design consultations • Confirm and follow up on appointment leads generated from marketing campaigns • Coordinate schedules with the sales team and keep calendars organized • Provide excellent customer service and handle objections with confidence • Hit (and exceed) weekly and monthly appointment goals What We're Looking For • Strong communication skills - clear, friendly, and persuasive • Comfortable working evenings and weekends • Confident with technology and CRM tools • Team players with a competitive streak and a drive to win • Prior call center, sales, or customer service experience preferred Why Work With Us • Uncapped earning potential • Growth opportunities with a rapidly expanding company • Supportive team culture and hands-on training • Real opportunity to turn effort into income and advancement Limited positions available - apply now and build a career, not just a job. Powered by JazzHR EPnmLfPKge
    $60k-80k yearly 4d ago
  • Healthcare Call Center Representative

    Kinwell

    Call center agent job in Seattle, WA

    Workforce Classification: On-site Kinwell was founded on the principle of personalized, whole-hearted care for every patient. We believe the best healthcare is a conversation, and one that includes nutrition, fitness, sleep, and behavioral health. Our Clinicians and Clinic Support staff drive real change in their patient's well-being. Along the way, we are setting a new standard for primary care, making it more accessible, impactful, and holistic. We are dedicated to building great places to work. We value all teammates and respect a diversity of thought, ideas, and cultures-all focused on the common goal of nurturing the health of those we serve. Kinwell fosters a culture that promotes employee growth, collaborative innovation, and inspired leadership. We bring agility to work every day and thrive on the opportunity to create something refreshing and new. This is where you come in. If you are looking for a new primary care opportunity, one based on the quality of care, not the quantity of patients, please consider our available positions. The Healthcare Call Center Representative is a key point of contact for Kinwell's new and existing patients. This role provides exceptional customer service by answering calls, scheduling appointments, managing inquiries, and supporting patients' access to healthcare services. The Call Center Representative builds positive relationships with patients, delivering a seamless, compassionate experience that enhances clinic operations. This role will work on-site at one of our following clinics: Westlake (Seattle), Ballard (Seattle), Redmond, Federal Way, Wenatchee, North Country Homes (Spokane) or Spokane Valley. What you'll do: * Respond to incoming calls and messages from patients, answering questions related to appointments, services, billing, and general inquiries. * Provide clear, compassionate, and respectful communication with each patient to ensure a positive experience. * Achieve daily inbound call goals aligned with call volume demands. * Schedule, reschedule, and confirm patient appointments efficiently, ensuring alignment with clinic availability and patient preferences. * Coordinate with clinic staff to ensure timely patient inquiry follow-up and updating patients promptly if changes are required. * Verify insurance information and patient records for accuracy, notifying patients of necessary pre-visit requirements. * Enter patient information accurately into electronic medical records (EMR) systems, maintaining confidentiality and adhering to HIPAA regulations. * Manage patient files, notes, and communication logs to support seamless care coordination. * Update records as needed and ensure all patient interactions are documented for future reference. * Provide general administrative support to the clinic, assisting with patient referrals, follow-up calls, co-pay collection and other tasks as needed. * Communicate regularly with clinic staff to maintain up-to-date information on clinic operations, resources, and policies. * Assist in developing improved communication processes to streamline patient services. What you'll bring: * High school diploma or equivalent. * One year of customer service experience in a call center, medical office setting, or equivalent experience. * Proficiency in Microsoft Office Suite. * Understanding of healthcare customer service best practices, HIPAA regulations, and medical terminology. * Strong verbal and written communication skills, active listening, problem-solving abilities, and proficiency in using healthcare-related software. * Ability to manage high volumes of calls efficiently, maintain a calm and empathetic demeanor, work independently, and adapt to a fast-paced environment. * Associate's degree in healthcare administration, customer service, or a related field. (Preferred) * Two years of experience in a medical call center or similar environment. (Preferred) * Knowledge of medical terminology and healthcare insurance processes. (Preferred) * Experience using EPIC. (Preferred) Working Environment * Work is primarily performed in an office setting within a healthcare organization, which may include proximity to patient care areas. * The work environment is generally quiet, but may involve some interruptions, high-paced demands and interactions with various departments. * This role requires the ability to navigate within clinical or administrative areas of a healthcare organization. Physical Requirements The following have been identified as essential physical requirements of this job and must be performed with or without an accommodation: * This is primarily a sedentary role with prolonged periods of sitting at a desk and working on a computer. * Ability to life or carry items weighing up to 25 pounds; occasionally may need to bend, stoop, or reach to retrieve items. * This role requires the ability to keyboard and computer for extended periods of time and to communicate clearly and understandably in person, and over the telephone. * Manual dexterity for data entry and use of office equipment. Vaccine Requirement: Kinwell currently requires all teammates to provide proof of or complete a written attestation of a religious or medical exemption for influenza, COVID-19, and Hepatitis B vaccines. Healthcare providers may also be subject to CDC recommended vaccines. Kinwell provides equal employment opportunities to all without regard to race, color, religion, sex (including sexual orientation or gender identity), national origin, age, disability, genetic information or other protected status. Applicants with disabilities may be entitled to reasonable accommodations under the terms of the American with Disabilities Act and certain state or local laws. A reasonable accommodation is an adjustment to our standard application and/or interview process which will ensure an equal employment opportunity without imposing undue hardship on Kinwell. Please inform our Talent Acquisition team (****************************) if you are requesting an accommodation to participate in the application process. What we offer: * Paid Time Off & Paid Holidays * Medical/Vision/Dental Insurance * Personal Funding Accounts (HSA, FSA, DCA) * 401K * Basic Life Insurance * Disability-Short Term and Long-Term * Supplemental Life and ADD&D * Tuition Reimbursement for qualifying programs * Employee Assistance The pay for this role will vary based on a range of factors including, but not limited to, a candidate's geographic location, market conditions, and specific skills and experience. National Plus Salary Range: $46,100.00 - $69,200.00 * National Plus salary range is used in higher cost of labor markets including Western Washington and Alaska.
    $46.1k-69.2k yearly Auto-Apply 44d ago
  • Customer Service Representative

    Yellowstone Local 3.9company rating

    Call center agent job in Auburn, WA

    WASHINGTON HVAC SERVICES YOU CAN TRUSTYellowstone Local is proud to represent ALLRED, an industry leader in HVAC services. If you're the type who thrives in a fast-paced environment, enjoys solving problems, and takes pride in being the backbone of a team's success, this is your kind of role. With over 12 years of proven success, ALLRED has built a reputation for exceptional service and an employee-first culture. This isn't just another customer service job; it's your chance to step into a high-impact position where your coordination skills and attention to detail directly influence how smoothly our field operations run. What's in it for You? Pay Range: $18 - $25 per hour Schedule: Full-time with rotating Saturday shifts Benefits: Medical, dental, and vision coverage Career Path: Real advancement opportunities within the HVAC industry Tools for Success: Hands-on training, strong team support, and resources to help you excel Why You'll Love It Here A culture that genuinely values people and encourages teamwork A forward-thinking HVAC operation focused on quality and efficiency Clear opportunities to grow your skills and develop professionally A supportive environment built on trust, reliability, and collaboration Your New Role You'll be a key player in keeping daily operations running smoothly. Your coordination skills will help ensure technicians stay on schedule, parts reach the right locations, and customers feel supported from start to finish. Dispatch HVAC technicians to service locations Source and track OEM parts for ongoing jobs Coordinate deliveries to job sites with designated runners Manage scheduling for repairs and membership maintenance visits Maintain and organize the Membership Database Document project details and service updates with accuracy Location: Auburn, Washington Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience. 1-2 years of experience in a call center or customer service role Strong verbal and written communication skills Excellent organizational and multitasking abilities Detail-oriented with a proactive, problem-solving approach Positive attitude and willingness to learn Coachable and adaptable in a fast-paced environment HVAC industry experience or dispatching experience is a strong plus Familiarity with ServiceTitan is a bonus Must be authorized to work in the U.S. Available for a rotating Saturday schedule ALLRED is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #orange
    $18-25 hourly 9d ago
  • Call Center Representative

    Seattles Union Gospel Mission 4.0company rating

    Call center agent job in Renton, WA

    Job Details Administration - Renton, WA Full Time $20.76 - $26.16 Hourly As a Call Center Representative, you will work in our Centralized Intake System to be the first-line response to homeless clients and partner agencies related to inquiries for our programs and referrals. This position also includes responding to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. In addition, this position will ensure partnering agencies' questions are answered and will conduct the pre-intake process for guests entering our programs. Scheduled: Monday - Friday 8:00 am - 5:00 pm Starting pay: $21.68 per hour How you will serve Answer the Mission Central Intake hotline in a compassionate and professional manner. Provide an average of four services to each caller: Assess participant needs. Provide supportive advocacy. Start intake into program if applicable. Offer information and appropriate referrals to community services if necessary or to a Mission location using warm handoffs when possible. Return voicemail and emails from clients and community partners. Respond to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. Call back clients on list when shelter/program space is available. Accurately obtain and record client demographic information for use in identifying service and geographic needs of callers Enter accurate data and report to Call Center Manager and Director of External Affairs as requested for continuous improvement to our intake process. Work with Mission Relationship Manager to provide comprehensive information and referral services. Maintain a level of comfort and ability around basic technology (email, databases, etc.) as well as future systems as our technology needs progress. Other tasks and projects assigned. Participate in organizational meetings, training, and initiatives as required. Perform other duties assigned to support the Mission's success. How you qualify Acknowledge and sign the Mission's Statement of Faith (see below). High School Diploma or equivalent required. 1 - 2 years of experience in a call center environment (inbound and outbound calls). Experience with a service provider preferred. Experience working with a complex or multi-line phone system required. Experience working with a client tracking system Clarity or similar CRM preferred. Proficient with Microsoft Office Suite (Outlook, Excel & Word) The ability to speak multiple languages is highly preferred. Knowledge of homeless services is a plus. How we support each other Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him. Faithfully upholds The Mission and your team in prayer. Participates in team devotions as schedule permits. Demonstrates behavior aligned with the Mission's Statement of Faith, Standard of Conduct, policies, and expectations. Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors. Benefits All regular fulltime employees, you are eligible to participate in our generous benefits package: Medical / Dental / Vision Long Term Disability - 100% company paid Basic Life Plan - 100% company paid Voluntary Products EAP and 24/7 Virtual Mental Health - 100% company paid 4 weeks of paid vacation (prorated based on hire date) 11 paid holidays + 1 Floating Holiday Personal Day and Birthday holiday Retirement benefits w/ company match Continuing Education Reimbursement Program Work Environment While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Occasionally you will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Requires frequent use of cognitive abilities including frequent memory recall and occasional decision making. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. Statement of Faith We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21) We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2 We believe in the deity and humanity of our Lord Jesus Christ: His virgin birth (Luke 1:35, John 1:1-2, John 1:14) His sinless life (Phil. 2:5-11) His miracles (Matt. 4:23) His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2) His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5) His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24) His future return in power and glory (1 Thess. 4:16-18) We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17) We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23) We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15) We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4) Mission Statement To bring the love of Jesus and hope for a new life to our homeless neighbors. Vision Statement To see every homeless neighbor - beloved, redeemed, restored. Pre-Employment This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.
    $20.8-26.2 hourly 48d ago
  • Customer Success Representative

    Targeted Talent

    Call center agent job in Seattle, WA

    Job Description What you'll do Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects. Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities Advise customers on solution features, configuration options, and system processes and procedures Configure and customize new customer instances, as well as understand and configure interfaces to third-party applications Manage changes to requested solutions, including following the documented change request process for scope and billing management Onboard clients, including creating training material and conducting effective training calls and/or visits with clients Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise Provide proactive outreach at all stages of the customer lifecycle Identify, prioritize, and resolve client issues/concerns; coordinate with appropriate internal departments to provide responses and/or solutions Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels Participate in customer support standby rotations when the regular support team is unavailable Assist, if requested, in the sales process, providing technical sales support Skills you'll need Bachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management/delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus: previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools What you'll get Competitive wages ESPO (employee stock option program) Medical/dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities
    $45k-68k yearly est. 10d ago
  • Security Operations Center Operator

    Fpi Security Services Inc.

    Call center agent job in Bothell, WA

    The Operator (Level 1) is a Video Surveillance Systems (VSS), alarm monitoring, and dispatch professional. The Operator (Level 1) will monitor several screens observing cameras, monitor access control, gather information, analyze data, and provide input to their Supervisor regarding their observations. The Operator (Level 1) must be able to observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. The Operator (Level 1) must be organized and maintain daily logs of activities from security cameras and security teams. PAY TRANSPARENCY/COMPENSATION $33.57 per hour RESPONSIBILITIES Work rotating shifts to ensure 24/7 coverage for the SOC. Ensure rapid dispatch of security personnel to ensure quick reaction, disruption, and resolution of security incidents. Serve as an administrator for VSS and alarm monitoring/access control software in coordination with other SOC personnel. Draft, develop, and update SOC SOPs, processes and systems to ensure vigilant and comprehensive video monitoring, incident detection, and incident management. Communicate verbally or in writing in a clear and concise manner while in stressful situation. Produce suspicious/criminal activity and incident reporting products for delivery to higher-level supervisors and Client leadership. Draft and disseminate Be on the Look Out (BOLO) flyers for individuals who have acted against Clients with malicious intent or who pose a threat to Clients' properties and personnel. Provide assistance with access control, access card procedures, access control reports, Lenel reports and VSS investigations. Observe and recognize patterns of activity and coordinate or dispatch appropriate security monitoring measures and response teams. Monitor cameras and identify and predict suspicious/criminal activity. Use multiple sources to identify and analyze potential risks, business opportunities and/or threats to Clients' corporate critical infrastructure: its employees, customers, reputation, assets and executives. Utilize VSS, access control and alarm monitoring software and systems (Intellicene, CCURE, Lenel, Genetec, Physical Security Information Management System (PSIMS), MS Office applications, and visualization tools (to include building infographics)) on a daily basis. Maintain a log of all rotating shifts' activities including notifications from security partners. Deliver concise and effective information in order to inform and direct security responders and dispatch security elements to areas of concern. Understand the operation of all communications and information technology hardware, software and firmware utilized to perform security monitoring functions, including radio transmissions and using notification platforms. Take responsibility for all assigned tasks. Other services and support as needed QUALIFICATIONS Must possess a minimum of a High School diploma or equivalent from a U.S. Accredited School. Foreign education must be evaluated to meet U.S. education requirements. Must have a minimum of 2 years of experience working in a security environment or dispatch center. Proficient written and oral communications skills in the English language Effective writer, verbal communicator, and proficient with English composition. Ability to communicate, verbally or in writing, in a clear and concise manner while in stressful situations Proficiency in MS Office applications; experience with Microsoft SharePoint is a plus Proven ability to work with highly confidential/proprietary information. PREFERRED QUALIFICATIONS A Bachelor's Degree or equivalent experience in any relevant field (e.g., Security Studies, Law Enforcement, Intelligence, Political Science or International Affairs) Trained in or familiar with Intellicene, Lenel or Genetec, Physical security information management systems (PSIMS), and Mass Notification systems Radio transmission experience PHYSICAL REQUIREMENTS Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures. Must meet all physical and psychological standards as required by the contract. Local travel or participation in shift work may be requested. Must be able to enter, exit, and operate a vehicle safely
    $33.6 hourly 1d ago
  • Call Center Representative - WFH

    Spade Recruiting

    Call center agent job in Seattle, WA

    We are seeking a motivated Call Center Representative / Appointment Setter to join our growing team. In this role, you will support our sales professionals by reaching out to prospective clients via phone and email, helping them stay on track with their monthly meeting goals. Your primary responsibility will be to connect with potential clients, determine their interest in our products and services, and schedule appointments with our Sales Representatives. Key Responsibilities: Make outbound calls to prospective clients using provided call lists. Answer inbound calls and respond promptly to prospective client inquiries. Keep accurate and detailed call logs, including attempts and outcomes. Follow up with prospects who could not be reached initially. Provide prospective clients with essential information about our products and services. Schedule one-on-one or group consultations between clients and Sales Representatives. Address basic questions and concerns to build interest and trust. Requirements & Skills: Strong verbal, written, and interpersonal communication skills. Excellent listening skills with high attention to detail. Professional phone etiquette and a courteous, confident demeanor. Persuasive, results-driven, and able to handle rejection professionally. Ability to learn and retain knowledge of products and services quickly. Reliable telephone line with nationwide calling and a stable Wi-Fi connection. Education & Experience: High school diploma or equivalent (required). Prior experience in customer service, telemarketing, or sales support (preferred). Proficiency in relevant computer applications. Strong knowledge of customer service principles and best practices.
    $35k-45k yearly est. Auto-Apply 60d+ ago
  • Customer Serv Rep 1

    Grange Insurance Association 4.4company rating

    Call center agent job in Seattle, WA

    Join Grange Insurance Association, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Grange, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring! This is a hybrid position, requiring 2 days in the Seattle office. Position Overview: Customer Service Representatives (CSR) receive, investigate, and respond to all customer inquiries regarding billing, products, coverage, filing claims and complaints from policyholders and agents. Identifies, analyzes, and owns customer policy needs to ensure high customer satisfaction, growth, and retention of business. Key Responsibilities: Provide frontline support by promptly answering calls and emails regarding policies, claims, coverage issues, complaints, and general inquiries Research billing accounts for discrepancies, assist with payments, and process billing transactions Accurately set up new claims according to department criteria and process billing breakdowns for agents and policyholders. Utilize reference materials and systems to provide accurate and efficient information. Prioritize and process incoming tasks and transactions. Collaborate with internal departments to resolve customer issues and complete work Complete licensing and continuing education requirements. Assist with projects, special assignments, and other duties as assigned. Qualifications: REQUIRED: High school diploma or equivalent, and a minimum of one year of customer service experience, preferably in high volume call setting. Ability to understand priorities and plan accordingly; organize and manage multiple tasks to meet deadlines. Strong customer service orientation to support internal and external customers. Strong self-motivation to work independently while working well with and coordinating with team members. Takes pride in their work and value their efforts to help customers, team, and company providing exceptional customer experience. Excellent verbal and written skills for effective communication. Proficient PC skills including Microsoft Office suite, with the ability to learn new software. Ability to enter data quickly with a high level of accuracy and strong attention to detail. Ability to deal with confidential information and issues using discretion and judgement. PREFERRED: Working towards obtaining P&C agents license, insurance designation, or other higher learning within the field of insurance. Comprehensive Benefits: Pay Range: $17.87 to $27.38 Flexible hybrid work schedule (2 days per week in Seattle office required) Medical, Dental, and Vision plans 401(k) plan with up to 5% match Employer sponsored LTD, life insurance, and AD&D Discretionary profit sharing and bonuses Fully subsidized ORCA card and/or free parking for Seattle employees Education Reimbursement On-Site Fitness Center Opportunities for career growth and advancement within the organization. A supportive and collaborative work environment. Ongoing training and professional development opportunities. How to Apply: If you are passionate about helping people, and are ready to join a dynamic team, we encourage you to apply. Grange Insurance Association is an equal opportunity employer and welcomes all qualified candidates to apply. Grange Insurance Association is committed to ensuring a diverse and inclusive workplace where all employees are treated with respect and dignity. We encourage applications from candidates of all backgrounds and experiences.
    $17.9-27.4 hourly Auto-Apply 10d ago
  • VE - Senior Escalated Fraud Customer Support Agent (Internal)

    Blueprint Internal

    Call center agent job in Bellevue, WA

    (Internal Candidates Only - Job Description not to be shared externally) Who is Blueprint? We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We're bold, smart, agile, and fun. Why Blueprint? We are innovators. Motivators. Thought provokers. Our collective backgrounds bring diverse perspectives that enable us to consistently think differently. We want you to bring your biggest and best ideas to help positively impact our culture, clients, and the community around us. We believe in the importance of a healthy and happy team, which is why our benefits include full medical, dental and vision coverage, as well as paid time off, and 401k. What will I be doing? Blueprint is looking a Senior Escalated Fraud Customer Support Agent to be part of the team. The Senior Escalated Fraud Customer Support Agent is a professional individual contributor position that has a passion for helping better our customer experience. In addition to Fraud agent responsibilities, the Senior Escalated Fraud Customer Support Agent will play a critical role in training Fraud agents and provide ongoing coaching on Fraud reports and tickets. The Senior Escalated Fraud Customer Support Agent will also be in direct contact with our client to facilitate communications regarding trending issues and process changes. Duties/Responsibilities: Deliver world-class customer service by following established departmental policies, processes, and standards Manage and respond to Fraud tickets within the established SLA and performance guidelines Respond to Fraud tickets with relevant information and directions in an organized and concise manner Follow established troubleshooting procedures, including use of appropriate resources and desktop tools to diagnose and troubleshoot issues Communicate and explain information to the customer in writing with a focus on first-time resolution Assist customers with purchase and refund issues, subscriptions, payment processing issues, licensing, fraud, chargebacks Investigate and lock accounts for fraud Identify trends and inaccuracies within the Steam store and forward to the client Multitask between multiple tools and systems and apply information and knowledge to customer situations Assist in the creation of knowledge base articles and help support development of team through active participation and collaboration to issue resolution Research and resolve escalated issues and may serve as a point of escalation to address customer inquiries Effectively collaborates with the client to work through the troubleshooting process, ensuring customer problem resolution Monitor client facing tools (Matter Most) and keep up with client updates and directives Consistently meet and exceed customer satisfaction and productivity metrics Provide exceptional customer support and consistently meet and exceed performance SLA's within a fast-paced, structured, dynamic and high- transaction environment. Coordinate internally with other teams as needed to provide feedback and help resolve issues May be assigned to assist in other ticket queues as needed Be a champion of Blueprint's core values by amplifying those behaviors in the day to day Additional duties and special projects as assigned. Qualifications: A minimum of 1 year of customer service experience 1+ years in customer support and/or technical troubleshooting 1+ years of experience within the Fraud team, and fully trained on all Fraud reports is required 6+ months of experience in the Billing queue and exhibit a thorough understanding of the Billing queue through ticket work Written and verbal fluency in English language required Comfortable using computers, proficient typing skills, and can perform initial level troubleshooting of computer and network issues Must be meeting performance expectations of the current role Proficient with Microsoft Office Suite or related software Skills/Abilities: Ability to follow established troubleshooting procedures, including use of appropriate resources and desktop tools Ability to function well in a high-paced, metric driven and at times stressful environment Have a customer focus mindset - career orientation towards customer service Excellent time management skills with a proven ability to meet deadlines Ability and interest in conducting research on unlawful activity and utilizing resources to resolve customer inquiries Ability to shift approach between very different ticket styles. Use LOB expertise to pivot and align response based on the type of ticket (customer v/s fraud). Exercise judgment around very sensitive decisions that can set precedent and potentially face public scrutiny Expertly build narratives around fraud trends to help identify and protect client and customer assets Strong analytical skills, excellent pattern recognition, and comfort with large data sets Familiarity with online video game marketplaces and online gaming Understanding of gaming culture, especially games with economies (MMOs for example) and auxiliary websites (such as those created by gold farmers and other scams) Excellent interpersonal, organizational and relationship building skills Able to perform with little or ambiguous guidance Able to prioritize tasks and manage multiple priorities simultaneously Able to de-escalate customer complaints Must be able to work in a fluid, multi-cultural, close-working, diverse environment Proven track record of successful and professional communication to key business stakeholders Excellent interpersonal and customer service skills Excellent organizational skills and attention to detail. Essential Functions: Availability: Must be willing to work the 4x10 hybrid schedule, two in-office days per week in alignment with the organization's work-from-home policy. Specific work shifts may be subject to change based on business needs. Role may require work during weekends and holidays, including potential blackout dates when PTO is not approved. Physical Requirements: Comfort with working in a traditional office environment, which involves working indoors without exposure to outside elements. Ability to sit at a workstation for extended periods, engaging with content on a monitor. Proficiency in using a mouse, laptop touchpad, and keyboard, with a minimum typing speed of 45 wpm. Communication and Collaboration: Effective communication skills, both verbal and written, for interactions with co-workers, professionals, the public, customers, and clients. Role may require the ability to communicate in written form other languages as specified based on engagement requirements. Openness to receiving constructive feedback and maintaining courtesy in interactions. Independent Judgment and Time Management: Demonstrate the ability to make decisions using experience and knowledge, while also seeking assistance when needed and adhering to deadlines and engagement expectations. Accessibility Accommodations: Reasonable accommodations may be made to enable individuals with disabilities to perform the job. Salary Range Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market. The pay range for this position reflects geographic based ranges for Washington state: ($24.00 - $27.25). The salary/wage and job title for this opening will be based on the selected candidate's qualifications and experience and may be outside this range. Equal Opportunity Employer Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran/military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law. If you need assistance or a reasonable accommodation to complete the application process, please reach out to: ******************* Blueprint believe in the importance of a healthy and happy team, which is why our comprehensive benefits package includes: Medical, dental, and vision coverage Flexible Spending Account 401k program Competitive PTO offerings Parental Leave Opportunities for professional growth and development FLSA - Job Classification: Non-Exempt - Hourly, Full Time Position Location: Hybrid (Work from home and in-office located in Bellevue, WA)
    $41k-50k yearly est. Auto-Apply 14d ago
  • Customer Service at lk tapps

    Lk Tapps

    Call center agent job in Auburn, WA

    Job Description Legendary Doughnuts in , Lakeland hills is looking for one decorator/ customer service to join our team. We are located 1401 lake tapps pkwy e , auburn Our ideal candidate is attentive, motivated, and a people pleaser. Wage approximately $23.50 per hour (base pay + tips). Insurance benefits available for employees working 30 or more hours per week.er week with shifts ranging between the hours of 4:00am - 7:00pm. Must be available weekends. This is a part time position approx 25-30 hrs a week, additional avail up to full time depending on availability and performance This individual is expected to: -Have a positive attitude -Maintain regular and punctual attendance -Exhibit a high level of knowledge about our products -Take customer orders and handle them professionally -Use a 'guest first' decision making process in prioritizing duties -Demonstrate excellent customer service skills -Prepare various specialty drinks -Display and serve doughnuts as well as prepare and serve doughnuts sandwiches -Partake in various cleaning and production type tasks -Obtain a Food Handlers Card and follow all food safety guidelines -Decorate doughnuts as needed as well as fill special requests -Prepares shop for the following day -Complete various tasks as assigned -Fill Doordash orders as they come in Job Type: Part-time Pay: $16.66 starting - $23.50 (includes tips) Schedule: Holidays Weekend availability Location:1401 Lake Tapps pkwy se, Auburn By applying to this job, you agree to receive periodic text messages from this employer and Homebase about your pending job application. Opt out anytime. Msg & data rates may apply. Powered by Homebase. Free employee scheduling, time clock and hiring tools.
    $16.7-23.5 hourly 2d ago
  • Issaquah - Gilman Blvd - Customer Service Representatives

    Car Wash Enterprises 3.8company rating

    Call center agent job in Issaquah, WA

    Are you looking for a summer job or to start a career with the largest car wash company in Washington State? Brown Bear Car Wash could be the place for you. We are seeking customer service representatives for our new car wash location at 55 NW Gilman Blvd in Issaquah. We will have part-time positions available. The starting rate is $21, and you must be 16 years or older to apply. If you have what it takes to be on the Beary Best team in the state, apply to join our team today! Benefits may include: Medical/Dental/Vision* 401(k)** Bonuses PTO - Accrual starting day 1 Holiday pay on 6 major holidays Employee Wellness Program - LifeCare Employee Discount Program - LifeMart Tuition reimbursement up to $4,000 Direct Deposit And of course, free car washes! Key things you should know about Brown Bear Car Wash: We have an active, high-paced work environment. If you like working outdoors, you will love working here! We promote from within. Wherever you start, there are opportunities to grow and advance. We like friendly people. We serve our customers with a big smile and cheerful personality. We value teamwork. We expect and foster cooperation with all team members, company personnel, and customers. We grow and develop both car washes AND people. We will help you learn and enhance your skills in customer service, safety, mechanics, management, and administration as our company continues to expand as the Number One car wash in Washington. We love clean. We expect and maintain clean sites, clean employees, clean cars, and clean standards. Minors, those who are 16 or 17, will be required to complete a Parent School Authorization form prior to starting work. Speak with the manager for details. *Eligible after 6 months of employment, averaging 30+ hours per week. **Eligible after 12 months of employment for all team members 18+ years of age.
    $21 hourly Auto-Apply 23d ago
  • Customer Experience Representative

    Sierra Forest Products Inc. 4.0company rating

    Call center agent job in Kent, WA

    Why you will love Sierra Forest Products: We are North Americas premier distributor of globally sourced specialty forest products. That means our products are not only sustainably sourced, but we are building a workforce for the future. We stand proudly for our people and support their success through career advancement and development. From Innovation, diversity, equity & inclusion, we also strive to do what's best for our people, customers, and communities. The impact you will have: As a Customer Experience Representative for Sierra Forest Products, you will have the opportunity to expand your skillset and enhance our overall customer experience. The Customer Experience Representative's responsibilities include supporting sales, promoting customer satisfaction, and establishing and growing a base of accounts that do not require direct visits from a Sales Representative. The Customer Experience Representative is expected to be independently knowledgeable about a broad range of our products and capable of selling the benefits to our customers. What you will do: Deliver exceptional and quality customer service to existing customers and clients. Handle inbound sales inquiries and customer inquiries. Process and enter sales orders. Resolve order-related issues (delays, credits, and returns). Collaborate with cross function teams (logistics, warehouse, and purchasing to ensure overall operational success). Actively sell and grow an existing account base. Become a brand ambassador with a comprehensive knowledge of our products and specifications. Provide overall sales support to the outside sales team. What you bring to the table: Driven, positive and energetic individual. Ability to resolve problems and conflicts as they occur. Proven experience in sales and/or the building products industry. Passion for relationship building. Ability to work in a fast paced, team driven environment. Hard working and entrepreneurial. Not sure if you qualify? Think about applying anyway: We understand that not everyone brings 100% of the skills and experience for the role. At Upper Sierra of workplace experiences and backgrounds. Whether you are new to Lumber Products, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply. Why people love working here: Comprehensive benefits. Work life balance and no weekend work. We offer meaningful work and opportunities for career growth. Our team members have 1 paid volunteer day per year to give back to a cause of their choice. We offer an opportunity to build and grow a career in the wood distribution industry. The company provides uniforms and safety shoe allowance. 401K plan to help save for your future! Driver Referral Incentive Pay. Employee Recognition Program. Tuition assistance. And so much more!
    $39k-44k yearly est. Auto-Apply 52d ago
  • Customer Service Representative

    Distribution International 3.5company rating

    Call center agent job in Renton, WA

    About Your Future with Distribution International Are you looking for a career with an industry leader that drives the future of energy-efficient insulation and building material products? Is being part of a company that is recognized as a “Great Place to Work” of value to you? Look no further! At Distribution International, you will be part of a diverse and inclusive team that reflects our values of integrity and innovation by delivering solutions that make a difference in the communities we serve. Here, you are part of a company that rewards your contributions and encourages you to take ownership of your career. Job Description NOTE: The hourly compensation range for this specific position is $20 to $25 ph. (The range displayed elsewhere in this position description is referring to a national average compensation range and does not apply to this position) Your Responsibilities In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers. If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process. Ability to maintain a positive rapport with customers, providing world class service. Exemplary customer service skills, analytics and problem- solving skills. Proficient computer skills to process and review dealer orders, requests and system generated acknowledgements. Any other duty, task, or responsibilities as assigned. Your Qualifications Minimum of 18 years of age. If operating a Company Vehicle, a valid driver's license will be required. 1- 2 years of experience in a customer service role. Ability to perform basic math calculations. Personable, enthusiastic and engaging personality. Excellent communication skills, both verbal and written. Travel Requirements Type of Travel Required: Local Amount of Travel Required: Physical Requirements Able to lift 50 lbs. unassisted to load and unload various products. Climb, stoop, kneel, crawl, and stand to perform daily work and ladder climbing, as needed. Your Benefits We care about the health and safety of all employees and provide a range of benefits to assist in prioritizing your wellbeing. Listed below are a few of our available benefits: Competitive Compensation Medical, Dental and Vision Strive Wellness Program 401(k) Matching Paid Holiday and Paid Time Off (PTO) for all positions AssuredExcellence : minimal to no cost medical care and prescription drugs Flexible Spending Accounts (FSA): Healthcare and Dependent care Health Spending Account (HSA): with employer contribution Life & Disability Insurance Employee Assistance Program (EAP): in-person counseling, assistance and resources for family matters, legal and financial issues, etc. Employee Referral Bonus Paid Military Leave Tuition Reimbursement Length of Service Award Compensation Range $20.00 - $40.00 The actual base salary a successful candidate will be offered within this range will vary based on factors relevant to the position. TopBuild Corp. (NYSE: BLD) is the leading installer and distributor of insulation and building material services nationwide. Distribution International is part of the TopBuild family of companies, which comprises of approximately over 450 branch locations across the United States and Canada. As a company, we actively engage in corporate social responsibility through our commitment to Environmental, Social, and Governance (ESG) practices. Additionally, we prioritize diversity and inclusion in our organization. If this interests you, we encourage you to join our company and find a variety of career opportunities awaiting you! TopBuild Corp. is an equal opportunity employer (EOE), this includes protected Veterans/Disability. The employee must be able to perform the essential functions of the position. Upon request and absent undue hardship, reasonable accommodation will be offered to enable employees with disabilities to perform the essential functions of the job.
    $20-25 hourly Auto-Apply 60d+ ago
  • Customer Service Agent

    Snap 20

    Call center agent job in Seattle, WA

    The Customer Service Agent is responsible for providing customer service to all inbound and outbound passengers. A three (3) weeks paid Customer Service Agent training is provided in Honolulu. Essential Functions: Prepare, report and account for necessary documents. Accountable for money transactions. Check and correct reports and other documents. Operate equipment necessary to perform job. Where required, record and report meteorological observations. Perform Aircraft Marshall duties as required, and other related duties as customarily performed.
    $29k-37k yearly est. 60d+ ago
  • Customer Service Agent Part Time

    Perunhr

    Call center agent job in Seattle, WA

    What you'll do Promotes and sells air travel to the traveling public or freight forwarders. Provides assistance with passenger check-in and cargo acceptance. Interprets government rules and requirements for domestic and international travel or cargo shipments. Meets and dispatches aircraft within established times. Provides assistance to distressed passengers and customers. Protects company property and revenue. Provides for safe travel. Possesses the physical ability and dexterity to use motor skills to perform various job-related tasks. Uses organizational skills to perform multiple tasks within a limited time period. Is self-motivated and requires minimal supervision. Responds and assists during security and emergency situations. Follows internal/external policies and procedures. May be required to drive and operate air stairs up to various types of aircraft in order to enplane and deplane passengers. May be required to perform Passenger Operation Control functions including air to ground communication as well as Tower functions. Depending on airport location this position may work in various weather conditions. Due to flight operations Customer Service Agents work shifts that include irregular and/or extended hours, weekends and holidays. What you'll get Feel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
    $29k-37k yearly est. 60d+ ago
  • Call Center Representative

    Luxury Bath Technologies

    Call center agent job in Tukwila, WA

    Call Center Representative Luxury Bath of Seattle - Seattle, WA Luxury Bath is one of the fastest-growing brands in the acrylic bath remodeling industry. Our mission is simple: to help homeowners fall in love with their bathrooms again by providing beautiful, durable, and maintenance-free bath remodeling solutions. We're looking for sharp, driven people to join our team and grow with us. We're hiring Call Center Representatives who thrive in fast-paced environments, love talking to people, and want to earn well above a standard hourly wage through performance-based bonuses and commissions. There is no ceiling on commission - your earning potential is entirely in your hands. Compensation • $42,000 base salary + significant commission • Top performers regularly earn $60,000-$80,000+ annually • Rapid advancement opportunities for strong performers What You'll Do • Make and receive calls with homeowners to schedule in-home design consultations • Confirm and follow up on appointment leads generated from marketing campaigns • Coordinate schedules with the sales team and keep calendars organized • Provide excellent customer service and handle objections with confidence • Hit (and exceed) weekly and monthly appointment goals What We're Looking For • Strong communication skills - clear, friendly, and persuasive • Comfortable working evenings and weekends • Confident with technology and CRM tools • Team players with a competitive streak and a drive to win • Prior call center, sales, or customer service experience preferred Why Work With Us • Uncapped earning potential • Growth opportunities with a rapidly expanding company • Supportive team culture and hands-on training • Real opportunity to turn effort into income and advancement Limited positions available - apply now and build a career, not just a job.
    $60k-80k yearly Auto-Apply 3d ago
  • Call Center Representative

    Seattle's Union Gospel Mission 4.0company rating

    Call center agent job in Renton, WA

    Job Description As a Call Center Representative, you will work in our Centralized Intake System to be the first-line response to homeless clients and partner agencies related to inquiries for our programs and referrals. This position also includes responding to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. In addition, this position will ensure partnering agencies' questions are answered and will conduct the pre-intake process for guests entering our programs. Scheduled: Monday - Friday 8:00 am - 5:00 pm Starting pay: $21.68 per hour How you will serve Answer the Mission Central Intake hotline in a compassionate and professional manner. Provide an average of four services to each caller: Assess participant needs. Provide supportive advocacy. Start intake into program if applicable. Offer information and appropriate referrals to community services if necessary or to a Mission location using warm handoffs when possible. Return voicemail and emails from clients and community partners. Respond to Mission calls from the main line related to other departments such as donors, gift processing, marketing, outreach, aftercare and GIK. Call back clients on list when shelter/program space is available. Accurately obtain and record client demographic information for use in identifying service and geographic needs of callers Enter accurate data and report to Call Center Manager and Director of External Affairs as requested for continuous improvement to our intake process. Work with Mission Relationship Manager to provide comprehensive information and referral services. Maintain a level of comfort and ability around basic technology (email, databases, etc.) as well as future systems as our technology needs progress. Other tasks and projects assigned. Participate in organizational meetings, training, and initiatives as required. Perform other duties assigned to support the Mission's success. How you qualify Acknowledge and sign the Mission's Statement of Faith (see below). High School Diploma or equivalent required. 1 - 2 years of experience in a call center environment (inbound and outbound calls). Experience with a service provider preferred. Experience working with a complex or multi-line phone system required. Experience working with a client tracking system Clarity or similar CRM preferred. Proficient with Microsoft Office Suite (Outlook, Excel & Word) The ability to speak multiple languages is highly preferred. Knowledge of homeless services is a plus. How we support each other Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him. Faithfully upholds The Mission and your team in prayer. Participates in team devotions as schedule permits. Demonstrates behavior aligned with the Mission's Statement of Faith, Standard of Conduct, policies, and expectations. Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors. Benefits All regular full-time employees, you are eligible to participate in our generous benefits package: Medical / Dental / Vision Long Term Disability - 100% company paid Basic Life Plan - 100% company paid Voluntary Products EAP and 24/7 Virtual Mental Health - 100% company paid 4 weeks of paid vacation (prorated based on hire date) 11 paid holidays + 1 Floating Holiday Personal Day and Birthday holiday Retirement benefits w/ company match Continuing Education Reimbursement Program Work Environment While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Requires frequent use of computers, keyboarding, and talking on the telephone. Occasionally you will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 20 pounds and walks, use stairways to climb to multiple floors within the company. Requires frequent use of cognitive abilities including frequent memory recall and occasional decision making. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. Statement of Faith We believe the Bible is the inspired, infallible, authoritative Word of God. (2 Tim. 3:16-17, 2 Pet. 1:20-21) We believe there is one God, eternally existent in three Persons: Father, Son, and Holy Spirit. Deut. 6:1, Matt. 28:19, Rom. 8:14-17, Eph. 4:4-6, 1 Tim. 2:5, 1 Pet. 1:2 We believe in the deity and humanity of our Lord Jesus Christ: His virgin birth (Luke 1:35, John 1:1-2, John 1:14) His sinless life (Phil. 2:5-11) His miracles (Matt. 4:23) His vicarious and atoning death through His shed blood on the cross, the forgiveness of sins (Rom. 3:23-25, 2 Cor. 5:21, 1 John 2:1-2) His bodily resurrection from the dead (Rom. 8:34, 1 Cor. 15:3-5) His ascension into heaven, now seated at the right hand of the Father (Acts 1:9-11, Heb. 1:3, Heb. 9:24) His future return in power and glory (1 Thess. 4:16-18) We believe that salvation of the lost is possible through the shed blood of the Lord Jesus Christ by faith apart from works, and regeneration by the Holy Spirit. (Eph. 1:7, Eph. 2:8-9, John 1:12, John 3:36, 2 Cor. 5:17, Titus 3:5, John 14:17) We believe in the present ministry of the Holy Spirit by whom Christ indwells each believer enabling them to live a godly life of obedience as they reach for maturity. (John 14:17, Acts 1:8, John 16:13, John 14:26, 2 Cor. 1:21-22, Gal. 5:22-23) We believe in the bodily resurrection of the saved and their eternal life with God. We believe in the bodily resurrection of the unsaved and their eternal separation from God. (1 Cor. 15:20-28, Matt. 25:45-46, Rev. 20:11-15) We believe in the spiritual unity of believers in Christ. (Eph. 2:13-14, Eph. 4:1-6, John 17:20-23, Phil. 2:1-4) Mission Statement To bring the love of Jesus and hope for a new life to our homeless neighbors. Vision Statement To see every homeless neighbor - beloved, redeemed, restored. Pre-Employment This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen.
    $21.7 hourly 12d ago

Learn more about call center agent jobs

How much does a call center agent earn in Everett, WA?

The average call center agent in Everett, WA earns between $26,000 and $55,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Everett, WA

$38,000
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