Call center agent jobs in Fort Myers, FL

Compensation: $20.00 hourly Position Type: Full Time Training Schedule: Monday through Friday 8:00 AM - 5:00 PM Member Care Center Hours of Operation: Monday through Friday 7:00 AM - 8:00 PM & Saturday 8:00 AM - 1:00 PM various shifts are available within the hours of operation * Hybrid option available after 3-6 months of satisfactory performance* The Call Center Financial Representative is a key contributor to the outstanding service provided to Suncoast Credit Union members. This role upholds a high level of member satisfaction by providing prompt, accurate, efficient, and professional service, with the utmost concern for confidentiality, security, and privacy of member data. An ideal candidate is a self-motivated individual who thrives in a fast-paced environment with the ability to adapt quickly and manage multiple tasks. Responsibilities * Handle a high volume of inbound telephone inquiries * Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts * Inform members and prospective members about products and services offered by Suncoast Credit Union * Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner * Determine membership eligibility * Research and resolve member concerns * Perform account maintenance, data entry, and account corrections * Maintain an awareness of calls waiting * Implement phone center and member service requirements established by management * Attend educational events to increase professional knowledge * Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program * Complete FACT Act Red Flag training Qualifications * High school diploma or equivalent * Bilingual preferred * Previous experience with a financial institution, call center, or customer service role preferred * Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management * Ability to analyze and resolve difficult and complex problems * Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators * Ability to communicate information requiring explanation or interpretation * Ability to work independently and in a team-oriented environment * Ability to manage fluctuating shifts with early morning or evening hours Skills * AI & Machine Learning * Customer Service * Data Science Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at **************************************** Responsibilities * Handle a high volume of inbound telephone inquiries * Process a variety of financial transactions for members, such as withdrawals, posting loan payments, and transfers between accounts * Inform members and prospective members about products and services offered by Suncoast Credit Union * Demonstrate patience in all customer interactions, maintaining a pleasant tone and manner * Determine membership eligibility * Research and resolve member concerns * Perform account maintenance, data entry, and account corrections * Maintain an awareness of calls waiting * Implement phone center and member service requirements established by management * Attend educational events to increase professional knowledge * Complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program * Complete FACT Act Red Flag training Qualifications * High school diploma or equivalent * Bilingual preferred * Previous experience with a financial institution, call center, or customer service role preferred * Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management * Ability to analyze and resolve difficult and complex problems * Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators * Ability to communicate information requiring explanation or interpretation * Ability to work independently and in a team-oriented environment * Ability to manage fluctuating shifts with early morning or evening hours Skills * AI & Machine Learning * Customer Service * Data Science Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at ****************************************

Job Description U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 700 employees in twenty states. The Customer Service Representative: Provides customer service and assistance to customers and other departments regarding water utilities Answers the phone and provides counter assistance by answering questions and providing information, researching billings or other data, taking payments for services, processing the information and printing receipts, and entering required data into electronic systems. Sets up and schedules service terminations by creating new accounts and service orders, updating customer accounts, taking payment arrangements and processing termination requests and cutoff processes. Processes information and/or monies received by entering information into the computer, posting transactions, verifying monies received. Expected to consistently perform daily tasks in a call center environment, requiring strict schedule adherence, while allowing schedule flexibility to meet business needs (nights, weekends, holidays, etc.). Daily tasks are repetitive and require long periods of time sitting in a cubicle area. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing. The ideal candidate will possess the following qualifications and experience: Proven customer service experience Exceptional verbal and written communication skills A working knowledge of Microsoft Office programs Knowledge necessary to understand basic operational, technical, or office processes. Education and Experience requirements: A level of knowledge equivalent to four years of high school or equivalency. Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match. US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Job Posted by ApplicantPro

Call Center Agent / Navigator at the Fort Myers office. Night shift: 6:30 PM to 7:00 AM. About Us: TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you're inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that's reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future. Tele Specialists Offers: A great culture with a team environment A fun, diverse work environment A rapidly growing company with career advancement opportunities Medical, Dental and Vision benefits 401k match Paid Vacation Leadership Training Classes Mentorship Program Tuition Reimbursement About the Role : The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information. Duties/Responsibilities: Coordinates and manages teleneurologists' schedules for rounding and teleneurology Serve as an essential link between patients and teleneurology team Receive and triage calls from client hospitals. Promote collaboration to both internal and external healthcare team members. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to interact with internal and external customers Flexible and adaptable with learning and understanding technology Strong written, oral and interpersonal communication skills Highly self-motivated, directed and proactive Ability to effectively prioritize and execute tasks in a high-pressure environment Able to communicate effectively within department and with members of interdisciplinary teams Education and Experience: High School Diploma required 1-year in a call center preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift 15 pounds at times

Call Center Agent / Navigator at the Fort Myers office. Night shift: 6:30 PM to 7:00 AM. About Us: TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you're inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that's reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future. Tele Specialists Offers: A great culture with a team environment A fun, diverse work environment A rapidly growing company with career advancement opportunities Medical, Dental and Vision benefits 401k match Paid Vacation Leadership Training Classes Mentorship Program Tuition Reimbursement About the Role : The navigator is responsible for coordinating the care between the patients and physicians throughout the continuum of the telehealth encounter. High volumes of calls are directed to the dispatcher. The dispatcher answers the call, obtains information, and then contacts the physician to transfer the information. Duties/Responsibilities: Coordinates and manages teleneurologists' schedules for rounding and teleneurology Serve as an essential link between patients and teleneurology team Receive and triage calls from client hospitals. Promote collaboration to both internal and external healthcare team members. Other duties as assigned Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to interact with internal and external customers Flexible and adaptable with learning and understanding technology Strong written, oral and interpersonal communication skills Highly self-motivated, directed and proactive Ability to effectively prioritize and execute tasks in a high-pressure environment Able to communicate effectively within department and with members of interdisciplinary teams Education and Experience: High School Diploma required 1-year in a call center preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Must be able to lift 15 pounds at times

**Salary Information - Starting Hourly Rate of $18.38. Hours are Mon.-Fri. 8:15 a.m.-5:15 p.m.** Do you thrive in a fast-paced, customer focused environment? Look no further than the Call Center Representative role here at the Lee County Tax Collector (LCTC). In this role, you will serve the community by responding to customer requests or concerns. While delivering 5-star service, you will connect with customers and be a part of vibrant team that strive for excellence every day. In addition to Competitive Pay, this position is eligible for a variety of benefits including: WORK LIFE BALANCE: Paid Time Off & Holiday pay HEALTH & WELLNESS: Medical, Dental, Vision and other short- and long-term disability programs, Telehealth and wellness programs such as Accident Protection Plans and Critical Illness Plans SAVINGS & RETIREMENT BENEFITS: Florida Retirement System and Deferred Compensation with Employer Match INSURANCE: Company paid Life Insurance OTHER INSURANCE PROGRAMS: Additional Life Insurance for you and your family and Pet Insurance. We love our pets! LIFE EVENTS: Employee Assistance Program (EAP), Legal and financial assistance benefits ADDED VALUE: Training & Development Program, Tuition Reimbursement Job Summary The Call Center Representative provides a full range of service delivery activities that support the Call Center team and engages our customers. The representative contributes to the smooth operations of the call center by ensuring individual service levels meet or exceed established benchmarks and align with the customer service strategy for operational excellence and 5-Star customer service quality. Main Responsibilities Provides guidance to customers regarding tax collector services and procedures; processes payments via phone or by mail; reviews and retains various forms, titles, documents, payments and applications; and posts payments to proper accounts. Performs various audits and verifications to ensure funds are processed accurately and according to departmental procedures; balances daily revenues with end-of-day totals. Responds to customer requests or concerns, research problems and initiates problem resolution. Performs general clerical tasks; maintains and updates customer records. Collaborates with management team and partner agencies as needed to coordinate work activities, review status of work, exchange information, or resolve problems. Remains up to date on policies, procedures, bulletins, applicable laws and legislation; professional literature and agency updates. Other duties as assigned. Requirements 1. High school diploma or GED; supplemented by experience in customer service or call center and cash handling; or an equivalent combination of education, certification, training and/or experience. Proficiency in Microsoft Office and valid Florida driver's license required. Bachelor's degree in business management or related field and ability to speak a second language preferred. 2. Excellent communication skills and interpersonal skills; proven ability to problem-solve; well organized and manages time effectively. FLSA Status Description Work is performed under general supervision with limited latitude. Position exercises some judgment to determine in accordance with well-defined policies, procedures and techniques. Work Conditions Physical Ability: Tasks require the ability to exert light physical effort in sedentary to light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and material of light weight (5-10 lbs.). Tasks may involve extended periods of time at a keyboard or workstation. Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals, and to communicate orally and in writing. Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.

At HomeTeam, we put people first. We make sure at HomeTeam you have the tools, support, and training they need to deliver a delightful experience to every customer. Our friendly, warm work environment means great work gets recognized and rewarded. If you take pride in going above and beyond to make a customer smile, you could be HomeTeam's next all-star player. Apply in minutes from your mobile phone! Responsibilities As a HomeTeam Customer Service Representative, you can expect to: Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense. * Provide information to prospects and initiate new service * Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers * Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software * Resolving customer problems with invoices and billing questions * Conduct telephone conversations with customers about issues surrounding their service in a professional manner * Enter service-related notes in system software * Provide general marketing information to prospects and customers as requested * Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed * Maintain customer files on computer and in filing system * Validate technician paperwork for completeness and accuracy * File Technician paperwork in customer files * Update notes in system with technician and other employee customer information * Print, distribute, and review service tickets for technicians * Have a basic knowledge of technician's job and processes of company's treatment processes * Properly follow HomeTeam Pest Defense telephone etiquette procedures * Ability to calm and diffuse angry customers * Escalate appropriate inquiries or problems to managers * Collect and reconcile payments received by technicians There's plenty of perks too! * Competitive pay $$ * $18 Hourly + sales commissin opportunity * Comprehensive benefits package including medical, dental, vision * Company paid life & AD&D insurance * 401(k) plan with company match up to 6% * Employee stock purchase plan * Paid Time off and holidays * Employee discounts * Tuition reimbursement * Dependent scholarship awards * An opportunity to advance within the company * Recognition for a job well done * A friendly work environment * Employee referral bonuses * The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam? * HomeTeam is the #1 pest management company to homebuilders * Currently performs more the 2,000,000 services a year * The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction * Pest Management Industry is growing and is a recession resistant line of business * Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace. * HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA Qualifications Minimum Requirements: * Must have 1 year of previous customer service experience * Entry level customer service skill and technique * Basic / entry level understanding of computers * Entry level skill on use of company telephone features and how to use them * Must be 18 years or older with a high school diploma or GED Physical Demands / Working Environment: * Candidates must meet physical job requirements and safely perform the job duties with or without accommodation HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #HTPD114HFS Minimum Requirements: * Must have 1 year of previous customer service experience * Entry level customer service skill and technique * Basic / entry level understanding of computers * Entry level skill on use of company telephone features and how to use them * Must be 18 years or older with a high school diploma or GED Physical Demands / Working Environment: * Candidates must meet physical job requirements and safely perform the job duties with or without accommodation HomeTeam is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer #HTPD114HFS As a HomeTeam Customer Service Representative, you can expect to: Provide positive customer experiences that significantly affect the customer's likelihood to continue to use and buy additional service from HomeTeam Pest Defense. The Customer Service Representative regularly communicates with internal and external customers of HomeTeam Pest Defense. * Provide information to prospects and initiate new service * Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers * Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software * Resolving customer problems with invoices and billing questions * Conduct telephone conversations with customers about issues surrounding their service in a professional manner * Enter service-related notes in system software * Provide general marketing information to prospects and customers as requested * Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed * Maintain customer files on computer and in filing system * Validate technician paperwork for completeness and accuracy * File Technician paperwork in customer files * Update notes in system with technician and other employee customer information * Print, distribute, and review service tickets for technicians * Have a basic knowledge of technician's job and processes of company's treatment processes * Properly follow HomeTeam Pest Defense telephone etiquette procedures * Ability to calm and diffuse angry customers * Escalate appropriate inquiries or problems to managers * Collect and reconcile payments received by technicians There's plenty of perks too! * Competitive pay $$ * $18 Hourly + sales commissin opportunity * Comprehensive benefits package including medical, dental, vision * Company paid life & AD&D insurance * 401(k) plan with company match up to 6% * Employee stock purchase plan * Paid Time off and holidays * Employee discounts * Tuition reimbursement * Dependent scholarship awards * An opportunity to advance within the company * Recognition for a job well done * A friendly work environment * Employee referral bonuses * The opportunity for professional growth and respect that comes from working for an industry leader Why HomeTeam? * HomeTeam is the #1 pest management company to homebuilders * Currently performs more the 2,000,000 services a year * The company has exclusive technology with its unique Taexx built-in pest control system during a home's construction * Pest Management Industry is growing and is a recession resistant line of business * Women's Leadership Initiative at HomeTeam inspires, empowers, and assists in the professional development of women in the workplace. * HomeTeam is financially stable and growing as a subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA

Department: Administration Services - HPCC Work Type: Full Time (80 hours bi-weekly) Shift:Days, 7:00 AM to 3:30 PM Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour Summary The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department. Healthcare administrative experience preferred. Requirements Education: High School Diploma or GED Required. Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred. Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire. License: N/A Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful. US:FL:Fort Myers

Sam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members. We are in need of two to three appointment setters/customer service agents. Responsibilities may include, but are not limited to: - Calling customers to set sales appointments - Answering emails in a timely manner - Following up on customer inquiries - Answering incoming sales phone calls - Working with the BDC manager - Communication with the sales team Ideal Candidates: - Team Player- Phone etiquette experience - Customer service background - Great communicator Sam Galloway offers competitive pay and a generous employee benefits program. Benefits include: PTO Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Optional Additional Life Insurance STD Insurance LTD Insurance Accidental Insurance Critical Illness Insurance

Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person?

Starting Salary: $46,550 Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST) eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement. Overview of Responsibilities: * Respond to inbound customer inquiries. * Provide navigation and usage support for Dictation.Cloud. * Perform initial troubleshooting using SOPs. * Document interactions accurately in HubSpot. * Maintain service levels and quality standards. Participate in paid on-call rotation. Core Competencies: * Customer Focus * Technical Aptitude * Communication * Problem Solving * Attention to Detail * Time Management * Adaptability * Teamwork Qualifications: Drive to learn about technology and grow your knowledge. * Strong communication and customer-service skills. * Ability to troubleshoot basic technical issues. * Familiarity with Windows and Microsoft Office. * Ability to work full-time in office. * Ability to assess Clients' support needs as they arise and provide solutions or direct to the proper channels. * Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction. * Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.). * Ability to thrive on change and a sense of urgency to get things done. * High energy with the ability to multitask and prioritize efficiently. * Desire to learn our solutions, help others, and rapidly advance. * Have excellent time management skills and can make decisions quickly. * Maintain composure and Client focus while resolving issues. * Superb ability to focus on detail as well as the overall view. Optional Qualifications: * English/Spanish bilingual (preferred). * Bachelor's Degree in computer science or similar industry experience. * Comp TIA or equivalent experience * Experience in HubSpot * Healthcare IT experience is desirable * Knowledge of Dragon Voice Recognition Software. * Knowledge of Philips Dictation software and hardware products. * Knowledge of Dictation & Transcription Hardware or Software. * Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or mac OS. * Sales or hospitality experience. * Work in Medical EHR or similar experience in vertical-specific software platforms.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Competitive salary Dental insurance Opportunity for advancement Paid time off Training & development Benefits/Perks Fast growing company with opportunities for advancement Dedicated investments in learning, training, and development Above market compensation, plus performance and commission pay Leadership, coaching and development opportunities Other benefits include (401k, Health, Dental, Vision, Paid Time Off) We are looking for an experienced Customer Service Representative (CSR) in Fort Myers to join our fast growing team! You will be making an impact each day by helping our team of professionals serve our communities better and our Company grow so we can support even more of our neighbors. You are someone that has a keen interest and meaningful experience in customer service, call taking, understanding customer needs, problem solving, appointment scheduling, and logistics. You have a genuine concern and ability to show empathy for all of our customers. When they may be having one of their worst days, you are at your best. You are computer savvy and have experience with CRM systems and Work Management platforms. You thrive in a fast paced environment and are open to learning every day. Your experience in the fields of cleaning, restoration, construction, and broadly home services are all a plus. You are an individual that is outgoing, presentable, and has outstanding communication skills. You hold yourself to a high standard and care deeply about the quality of your work and its impact on customers and your team. You are a leader and coach to others and know you are only as successful as those you bring along with you. Your Core Responsibilities: Serve as a brand ambassador as you may be iMold's first impression to our potential customers Answering incoming customer calls (New Leads, Customer Follow-Ups, etc.) Customer in-take, documentation of new leads into our CRM system Scheduling Estimator (Salesperson) routes, optimizing for geography and customer needs Educating customers on our services, i.e., mold, water damage, rebuild restoration processes Manage customer expectations about timelines, costs, and potential outcomes of remediation projects Handle any customer issues, working closely with the operations team to resolve problems quickly Performing lead follow-ups, elevating to other team members as appropriate Confirming appointments and making adjustments to schedules as needed Your soft skills: Excellent communication skills (We are a "communication company" that specializing in restoration!) Ability to manage others, provide coaching and develop others Ability to multi-task, in a complex and sometimes quickly changing environment Your Qualifications: 3-5 years of experience in a Customer Service Representative (CSR) role Overall interest in serving your communities and being a hero to your neighbors General familiarity with the cleaning, restoration, and/or construction industries Willingness to undergo background check, drug test, and motor vehicle record pull Valid drivers license and clean driving record High school diploma/GED

Marketing and Staffing, LLC Pivotal Health Physical Medicine has merged with South Florida Physical Medicine to create RejuvenX Marketing and Staffing, LLC. These cutting edge are expanding up and down the West Coast and East Coast of Florida. We welcome the opportunity for you to join our rapidly growing team. Job Description Call Center Representative Responsibilities Include: Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying patients' needs, clarify information, research every issue and providing solutions Job brief We are looking for a Call Center Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping patient satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage patients by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Qualifications Requirements Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionResponsibilities: Call patients regarding their biopsy results Appropriately schedule the patient if follow up treatment/procedures are needed Complete tasks, intra-mails, appointments scheduled, pathology results, pharmacy prior authorizations, insurance authorizations for surgeries Receive incoming calls through our surgical phone line and appropriately assist the patient Answer telephone promptly and in a polite and professional manner Monitoring the pathology log, surgical days, mohs days and assigning your team tasks accordingly Work effectively and efficiently with your team Work as a team member Qualifications: Minimum one year of dermatology medical assistant experience Experience scheduling patients Experience calling patients regarding biopsy results Excellent verbal and written communication skills in a customer service environment Proficient in use of computers and software programs Ability to handle confidential and sensitive information Must be detailed oriented and able to handle multi-tasks Extremely outgoing with a good phone presence

Job Description Mike's Plumbing of Southwest Florida Inc. in Naples, FL is currently hiring for a full-time Plumbing Customer Service Rep to perform dispatching services while ensuring maximum scheduling efficiency and exceptional customer service. This full-time dispatching position works Monday through Friday with no on-call or weekends and earns a competitive pay. We are leaders in the industry and believe that hard work can also be fun. In addition to excellent pay and our positive company culture, we offer our Plumbing Customer Service Rep the following benefits and perks: Medical, dental, and vision insurance paid in full up to $250/mo 401k with matching We also offer one week of paid vacation after the first year and two weeks paid vacation after five years, and company uniforms. If we've piqued your interest and you're ready to apply, it's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon! OUR IDEAL CANDIDATE Self-Motivated - sees what needs to be done and takes initiative to do it Personable - can easily make connections with all kinds of personality types Detail-Oriented - always keeps the details in mind, and will check and recheck work to ensure quality and accuracy Team Player - enjoys working with others on a high-functioning office team Future-Focused - always looking for ways to develop personally and professionally If these ideal Plumbing Customer Service Rep traits describe you, please continue reading! ABOUT MIKE'S PLUMBING OF SOUTHWEST FLORIDA INC. Mike's Plumbing was founded by Mike Bohall, and is now owned and operated by Mike's son, Jeremy. We are proud to be a family-owned and operated plumbing company with our mission statement being: "To provide reliable, affordable, professional service to every customer. Customer satisfaction is the most important thing to us!" Our family's core set of values have been the backbone of our business' success'and, over the years, our clients have definitely felt Mike's Plumbing difference. Our technicians take great pride in getting the job done right the first time around. The quality of our work is world-class every single time, no job is ever too big or too difficult for our team of experienced and dedicated plumbers. Our team is always courteous, friendly, on-time, and treats our customers like family. A good work-life balance is important to us as well as and rewarding our team members with awesome benefits! REQUIREMENTS OF A PLUMBING CUSTOMER SERVICE REP In this Plumbing Customer Service Rep role, we rely on you to help keep our operations running smoothly and our customers happy! Much of your time is spent in the office working on the computer and on the phone. You enjoy interacting with customers over the phone, and effectively dispatch calls to our field personnel. When scheduling appointments, you are sure to maximize efficiency for our technicians, while keeping customers satisfied with our prompt and convenient service. Being future-focused, you look ahead to effectively project future job scheduling so our overall schedule stays on track. While interacting with clients over the phone, you inform them of arrival times and update them if there are any delays. When needed, you reschedule appointments, and when jobs are completed, you follow up to make sure everything is completed to customer expectations. Our crew is then ready to move onto the next job feeling prepared and organized. You take pride in your dispatching ability to orchestrate our daily operations and enjoy seeing your hard work pay off in happy customers and quality completed jobs! Top-notch customer service and phone skills Previous dispatching experience (preferred) Previous experience using Service Titan (preferred) Can pass a background and drug test Familiarity with the trade would be a plus, but we will train the right person! Are you a scheduling guru? Do you enjoy working with others on a team? Can you effectively manage multiple tasks without sacrificing efficiency and service? If yes, give us the chance to review your information. ARE YOU READY? If you are excited about this dispatching and customer service opportunity, don't delay. Apply today! Location: 34116 Job Posted by ApplicantPro

Job DescriptionSam Galloway Ford is growing again! Please take advantage of this amazing opportunity to join our 4th generation, 96-year-old family owned and operated business. We are proud to serve Lee County as one of America's oldest Ford dealerships. We are currently looking to expand our sales BDC department with new team members. We are in need of two to three appointment setters/customer service agents. Responsibilities may include, but are not limited to: - Calling customers to set sales appointments - Answering emails in a timely manner - Following up on customer inquiries - Answering incoming sales phone calls - Working with the BDC manager - Communication with the sales team Ideal Candidates: - Team Player - Phone etiquette experience - Customer service background - Great communicator Sam Galloway offers competitive pay and a generous employee benefits program. Benefits include: PTO Health Insurance Dental Insurance Vision Insurance Employer Paid Life Insurance Optional Additional Life Insurance STD Insurance LTD Insurance Accidental Insurance Critical Illness Insurance

Department: Lee Physician Group Work Type: Full Time Shift:6:45:00 AM to 7:15:00 PM - 3, 12 hour shifts which will include every other Saturday and Sunday, week days will variable - Schedule will come out one week ahead of time. Minimum to Midpoint Pay Rate:$15.64 - $18.75 / hour Summary Customer Service Representative Lee Convenient Care (Full Time) Locations: Metro Parkway, Page Field & Pine Island Road Fort Myers, FL Department: LPG Convenient Care Gulf Coast Pay: $15.64 $18.75/hour Schedule: This role follows a 3 twelve-hour shift schedule (6:45 AM 7:15 PM). You will be scheduled to work every other Saturday and Sunday, and you must have flexible weekday availability MondayFriday to meet changing department needs. Please note: Schedules are released one week in advance. Are you energized by a fast-paced environment where every moment counts? Our Lee Convenient Care Walk-In Clinics operate at a high volume and require constant, direct patient interaction. Were looking for a team-oriented professional who thrives in a dynamic medical office setting and is committed to delivering an exceptional patient experience. As a Customer Service Representative, you will be the welcoming face of our urgent care clinics assisting patients with check-in and check-out, appointment scheduling, insurance verification, and billing support across multiple Convenient Care locations. Why Lee Health: Medical, dental & vision coverage Retirement plans with employer contribution Paid time off, paid sick leave & paid parental leave Tuition reimbursement & career development programs Employee wellness resources & mental health support Opportunities for growth and advancement across the system Apply today and become part of our fast-moving, patient-focused Convenient Care team! The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department. Requirements Education: High School Diploma or GED Required. Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred. Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire. License: N/A Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful. US:FL:Fort Myers

Starting Salary: $46,550 Schedule: Monday to Friday, 8:30 a.m.- 5:30 p.m. (EST) eDist is a profitable, self-funded, and well-established AI Speech Automation technology company offering stable, non-seasonal roles and rapid advancement. Overview of Responsibilities: Respond to inbound customer inquiries. Provide navigation and usage support for Dictation.Cloud. Perform initial troubleshooting using SOPs. Document interactions accurately in HubSpot. Maintain service levels and quality standards. Participate in paid on-call rotation. Core Competencies: Customer Focus Technical Aptitude Communication Problem Solving Attention to Detail Time Management Adaptability Teamwork Qualifications: Drive to learn about technology and grow your knowledge. Strong communication and customer-service skills. Ability to troubleshoot basic technical issues. Familiarity with Windows and Microsoft Office. Ability to work full-time in office. Ability to assess Clients' support needs as they arise and provide solutions or direct to the proper channels. Comfortable communicating verbally with Clients to explain company and product values to ensure satisfaction. Ability to utilize, and supplement self-service resources (internal guides, manuals, SOPs, etc.). Ability to thrive on change and a sense of urgency to get things done. High energy with the ability to multitask and prioritize efficiently. Desire to learn our solutions, help others, and rapidly advance. Have excellent time management skills and can make decisions quickly. Maintain composure and Client focus while resolving issues. Superb ability to focus on detail as well as the overall view. Optional Qualifications: English/Spanish bilingual (preferred). Bachelor's Degree in computer science or similar industry experience. Comp TIA or equivalent experience Experience in HubSpot Healthcare IT experience is desirable Knowledge of Dragon Voice Recognition Software. Knowledge of Philips Dictation software and hardware products. Knowledge of Dictation & Transcription Hardware or Software. Any IT certifications in Networking, Citrix, VM Ware, Microsoft, or mac OS. Sales or hospitality experience. Work in Medical EHR or similar experience in vertical-specific software platforms. JOB CODE: 1000144

Marketing and Staffing, LLC Pivotal Health Physical Medicine has merged with South Florida Physical Medicine to create RejuvenX Marketing and Staffing, LLC. These cutting edge are expanding up and down the West Coast and East Coast of Florida. We welcome the opportunity for you to join our rapidly growing team. Job Description Call Center Representative Responsibilities Include: Managing large amounts of inbound and outbound calls in a timely manner Following call center “scripts” when handling different topics Identifying patients' needs, clarify information, research every issue and providing solutions Job brief We are looking for a Call Center Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries; keeping patient satisfaction at the core of every decision and behavior. Responsibilities Manage large amounts of inbound and outbound calls in a timely manner Follow communication “scripts” when handling different topics Identify patients' needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage patients by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Meet personal/team qualitative and quantitative targets Qualifications Requirements Previous experience in a customer support role Track record of over-achieving quota Strong phone and verbal communication skills along with active listening Familiarity with CRM systems and practices Customer focus and adaptability to different personality types Ability to multi-task, set priorities and manage time effectively High school degree Additional Information All your information will be kept confidential according to EEO guidelines.

FASTSIGNS #174101 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: Be the initial contact with current as well as prospective customers in our FASTSIGNS Center Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center Work with customers in numerous ways such as email, telephone, in-person and at their place of business Build long-lasting relationships by turning prospects into long term clients. Ideal Qualifications for FASTSIGNS Customer Service Representative: 2-3 years of retail or counter sales experience preferred High school diploma or equivalent Outgoing, responsive, eager to learn and has the ability to build relationships Great listening and organization skills Ability to sit for long periods (4 hours or more) Ability to view a computer screen for long periods (4 hours or more) Ability to work under pressure to output high volume, high-quality work Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities. Are you ready to plan for your future? Discover your next career. Make your statement. Learn more by exploring the positions offered by FASTSIGNS centers. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.