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Call center agent jobs in Fresno, CA

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Call Center Agent
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  • Engagement Specialist I

    Empire MacHine Tools 3.9company rating

    Call center agent job in Fresno, CA

    Engagement Specialist I (ESI) is responsible to work closely with parents/caregivers and community partners providing, case management and parent education to families. Responsible for planning and promoting family centered educational events, workshops, and trainings that build an awareness of the protective factors and parent leadership. Essential Functions: Responsible to greet visitors in a professional, courteous, and helpful manner. Responsible to work collaboratively with the onsite Engagement Specialist II (ES II) to support the needs of the family's served. Develops a working knowledge and maintain a reference guide of community resources. Conduct outreach activities and administer Neighborhood Resource Center survey to engage the community. Assess and evaluate needs of the families and provide guidance and case management either in person or virtually. Responsible to recruit participants, coordinate, plan, provide resource materials and hosts Family Cafés and other EPU trainings/workshops. Ensures that all Family Café surveys and other outcome assessments are completed. Responsible to collect, summarize and report all data and information including the Family Café surveys and other outcome assessments as required by program. Responsible for entering data into identified data bases; Apricot 360 and ETO. Continue skill development related to job responsibilities by attending approved trainings and participation in the development and achievement of the program, department and personal goals. Maintain, manage, and process client records and information in a confidential manner that meets HIPAA and other applicable confidentiality regulations. Follow all EPU health and safety policies and procedures, using universal precautions when diaper changing. Attend staff meetings, trainings and in-services. Standard working hour are Monday through Friday between 8:30 AM to 6:00 PM. Staff are required to work Saturdays and evenings as needed. Required to hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance. Must perform other duties as they are assigned by the Engagement Specialist II, NRC Manager, Director of Parent Services and/or Chief Executive Officer. Requirements Knowledge, Skill and Experience: Education: Bachelor's degree in Social Services, Child Development or other related field. May consider work experience of 5+ year or more in lieu of education. Skills: Must have strong communication skills both written and verbal, able to make independent decisions within guidelines, accept responsibility, dependable, reliable, time management, committed, highly motivated, professional code of ethics and professional demeanor, must be adaptable, use good judgement, logic skills, are self-confident, capable. Experience: 2+ years' experience facilitating parent education programs or groups. Knowledge of and experience in Strengthening Families Protective Factors Framework. This is an evident based approach to work on how to work with families. Experience providing hand's on activities and engaging participants when conducting workshops, trainings, and events. Must be able to conduct classes, workshops, meetings and training virtually through Zoom or other designated virtual resource. Experience working with various local community resources and human services. Ability to adapt and work with individuals and families with range of personalities, diverse backgrounds, economic and cultural differences. Must be computer literate with Microsoft Office Products. Must hold valid California Driver's license and good driving record with no serious violations for the previous two-year period and be able to provide proof of current automobile liability insurance. Bi-lingual skills in other languages is a plus but not required. Physical Demands: Typical Working Condition: Position works majority of the time at The Fresno Neighborhood Resource Center facility. EPU does not have control over the location and condition of all the environments staff may be exposed. Equipment Used: Must be able to operate a vehicle in order to attend meetings and visit families at their homes. Must be able to work on a computers, work with a printers, utilize telephone, work with a copier and fax machines and other office related equipment. Essential Physical Tasks: Must be able to sit for long periods of time, working with a keyboard, computer screen. This position is a part-time, 30 hours per week opportunity and is benefit eligible. This position description may not be an exhaustive list of all duties, knowledge, or abilities associated with this classification; however, it is intended to accurately reflect the principle job elements. Related duties, knowledge, or abilities to those expressly stated may also be required for successful performance of the position. Salary Description $20.00 - $22.00 per hour DOE
    $20-22 hourly 5d ago
  • Call Center Agent

    Milan Institute 3.4company rating

    Call center agent job in Visalia, CA

    Job DescriptionDescription: We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment. Answer incoming calls and respond to customer inquiries professionally. Make outbound calls to follow up with customers, confirm appointments, or provide updates. Provide accurate information regarding products, services, and company policies. Resolve customer complaints efficiently and escalate complex issues when necessary. Maintain a high level of customer satisfaction through positive interactions. Update customer records and document call details in the system. Meet or exceed key performance metrics such as call handling time and customer satisfaction scores. Follow company guidelines and standard operating procedures. Requirements: Associates Degree or equivalent required. Previous experience in a call center or customer service role preferred. Excellent verbal and written communication skills. Ability to handle a high volume of calls efficiently. Strong problem-solving and active listening skills. Familiarity with CRM software and basic computer proficiency. Ability to work in shifts, including weekends and holidays if required. Patience, empathy, and a customer-first attitude. This is an exciting opportunity for the right candidate as we offer a competitive salary and room for growth. If you're interested, Apply Now! Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
    $29k-38k yearly est. 20d ago
  • Call center agent

    Global Channel Management

    Call center agent job in Fresno, CA

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Trainees will be full time for 3 weeks for training then revert to Part time until the end of the temp assignment. We do offer more hours as business needs dictate and space is available. Call center is open M-F until 7pm. Training will be 830-5pm (3 wks) then their shift will be 130-7pm M-F Call center 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task. Call center requires: Must also be bilingual in any of the following languages: Cantonese Mandarin Tagalog Korean Japanese Vietnamese GED or equivalent Additional Information $14hr 4 months
    $14 hourly 11h ago
  • Customer Service Representative

    Wizix Technology Group, Inc. 4.1company rating

    Call center agent job in Fresno, CA

    Job Description If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you! WiZiX Technology Group - Customer Service Representative We are looking for a friendly, detail-oriented Customer Service Representative to join our service team at our Fresno location. In this role, you will be the first point of contact for customers calling about copier service needs and supply orders. You will coordinate service dispatch, process supply requests, and ensure that every customer receives prompt, professional assistance. Job Responsibilities Answer inbound service and supply calls from customers regarding copier/printer equipment. Process and track supply orders, including toner and maintenance kits. Create and dispatch service tickets to field technicians based on urgency and location. Provide basic troubleshooting assistance to help customers resolve minor issues over the phone. Maintain accurate records of customer interactions and service history in our system. Follow up to ensure customer satisfaction and timely resolution of all requests. Monitor incoming low toner notifications from our various cloud systems Requirements and Skills High school diploma or equivalent; some college preferred. Previous customer service or call center experience, ideally in office equipment, copier, or related technology industries. Strong communication skills-both verbal and written-with a professional phone manner. Ability to multitask, stay organized, and handle high call volumes. Proficient with Microsoft Office and CRM/dispatch software (experience with e-automate or similar is a plus). Positive attitude and a team player. At WiZiX Technology Group, we promote a culture of growth and believe that each employee can make a difference-no matter your role or level of experience. Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals. Certifications and on-the-job training are provided as well as career development and opportunities for promotion. About WiZiX: WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada. WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations. At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
    $33k-42k yearly est. 30d ago
  • Customer Service Representative

    Recruitment Alley

    Call center agent job in Fresno, CA

    We have an urgent need for a Customer Service Representative. The candidate must have excellent attention to detail, friendly and outgoing personality, experience in a similar role is a plus. , $16-20 per hour. Duties: Emailing customers Booking orders with freight providers Entering orders into the system Filing Creating order packets Other administrative duties as needed Submit your resume to Alley to apply.
    $16-20 hourly 60d+ ago
  • Customer Service Representative - Entry Level

    Pioneer Executive

    Call center agent job in Fresno, CA

    Job Description We're hiring a motivated, people-oriented individual to join our growing Customer Service Team! This entry-level position is perfect for anyone looking to start a rewarding, purpose-driven career in the nonprofit or public outreach sector. As part of our team, you'll represent nationally recognized nonprofit organizations, engage with the public at community events, and help raise awareness for meaningful causes. If you're energetic, enjoy face-to-face interaction, and want a career where your work truly makes a difference, we'd love to meet you! Key Responsibilities Serve as the first point of contact for donors, supporters, and community members Communicate nonprofit missions, goals, and programs clearly and passionately Build strong relationships to increase public awareness and donor engagement Assist with planning and executing local outreach and fundraising campaigns Represent nonprofit partners at community events, markets, and public spaces Maintain a positive, professional, and compassionate attitude with every interaction Qualifications Excellent communication and interpersonal skills Friendly, outgoing, and team-oriented personality Passion for helping others and supporting charitable causes Comfortable speaking with people in dynamic, fast-paced environments No prior experience required - full paid training provided Must be at least 18 years old and legally authorized to work in the U.S. What We Offer Competitive hourly pay plus bonuses and incentives Paid training in customer service, marketing, and nonprofit outreach Career growth opportunities in management, leadership, or campaign coordination Travel opportunities for national nonprofit events Supportive, inclusive team environment where your work makes a real impact
    $32k-41k yearly est. 10d ago
  • Customer Service Representative

    Electrical Power Source Fresno

    Call center agent job in Fresno, CA

    Job Description · Answer incoming phone calls from residential and commercial customers, AHJ entities, PG&E/SoCal Edison, while maintaining a high level of customer satisfaction and phone etiquette as the initial point of contact with Apex General Inc and Electrical Power Source· Monitor and respond to emails from residential and commercial customers, AHJ entities, PG&E/SoCal Edison regarding project information, pertaining to work orders and service requests, document inquiries, and invoices. · Schedule/Coordinate appointments with customers for new service inquiries, sold services, or electrical issues. (Estimates, Diagnostics, Installations, Inspections) · Work with service estimators and material coordinators to coordinate and assign all service technicians to service appointments daily· Act as a liaison to relay information/updates, file applications, obtain permits and schedule inspections on behalf of customers regarding updates of services and appointments with appropriate electrical service providers (PG&E/SoCal Edison) and AHJ entities. · Coordinate and schedule a rotating on call schedule for weekends and holidays for service technicians· Answer phone calls when assigned for on-call coverage during after-hours and weekends.· Schedule and Dispatch on-call technicians · Calculate service costs to invoice customers and issue to appropriate AP dept or residential customer daily. · Enter service invoice and job record information in bookkeeping accounting system daily · Handle incoming and outgoing mail and deliveries Not Necessary but is a +Knowledge of Service Titan E04JI802fng3407hz59
    $32k-41k yearly est. 13d ago
  • Customer Service Representative - State Farm Agent Team Member

    Jeff Singleton II-State Farm Agent

    Call center agent job in Fresno, CA

    State Farm Insurance Agent located in Fresno, CA is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Jeff Singleton II - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance. Responsibilities Establish customer relationships and follow up with customers, as needed. Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. As an Agent Team Member, you will receive... 401K Hourly pay plus commission/bonus Paid time off (vacation and personal/sick days) Flexible hours Signing Bonus in the range of $250 - $1000 Requirements Interest in marketing products and services based on customer needs Excellent interpersonal skills Excellent communication skills - written, verbal and listening Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams People-oriented Ability to work in a team environment Ability to make presentations to potential customers Property and Casualty license (must have currently) Life and Health license (must be able to obtain) If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
    $32k-41k yearly est. 22d ago
  • Customer Service Representative (Order Processing Specialist)

    Vie Del

    Call center agent job in Fresno, CA

    Vie-Del is a major producer of concentrates from grapes and other fruits, brandy, spirits, and wines. We are currently seeking talented candidates to join the Vie-Del Family. We offer a competitive salary and excellent benefits package in an employee-friendly and rewarding environment. SUMMARY: The Order Processing Specialist under limited supervision from the Lead Customer Service Manager will plan, organize, and direct the activities required to receive, schedule, coordinate, and process customer orders for products via phone, email, or direct contact by performing the following duties. DUTIES: 1. Cover Customer Service Department phone lines to write phone orders, answer customer inquiries, record complaints and sell additional products that may meet customers' needs 2. Edit orders received by fax, mail or email for product name, price, nomenclature, terms, conditions and link to any agreement with any existing contracts. Compared to previous orders shipped to that particular customer 3. Input order onto the Telephone Order Pad and enter data into the computer. 4. Submit shipping instructions, release empty rail cars and file claims with the railroad online 5. Keep appropriate personnel, including the company President, advised of customer orders, complaints, product requests and other relevant information, via computer reports, memos and verbal contact, when necessary 6. Keep customer advised of shipping date, anticipated delays, and any additional information needed by customer. 7. Plan and direct the activity involved in the movement of inbound and outbound freight 8. Negotiate and receive freight quotes and ensure timely delivery and receipt of goods 9. Approve incoming freight bills and all UPS and Fed-Ex charges for customers and/or employees 10. Review account receivable and customer payment history to: a) Ensure product is not shipped to customers with overdue accounts, without company President's approval b) Verify that payment terms offered to customer remain appropriate c) Contact past due accounts for payment status d) Deduct incoming payments on weekly Accounts Receivable report. 11. Confer with production, sales, shipping, warehousing, or common carrier personnel to schedule and expedite shipments or trace missing or delayed shipments, including: a) Recommending type of packaging or labeling needed for order b) Follow up on orders to ensure delivery by specified dates. c) Process all necessary documentation for export shipments, ensuring a smooth flow of goods through customs 12. Prepare sales invoice computing price and shipping charge, prepare additional forms required by customer, such as Certificates of Analysis (COA) or Country of Origin and email all required documentation to customer 13. Receive and research customer complaints 14. Prepare shipping orders, bills of lading, etc. and route order to shipping department. Prepare Export papers & email to customers, Customs and carrier 15. Prepare sample request and forwards to lab for shipping. Contact customer for sample approval. Notify Quality Control, Shipping and Production Departments when approved 12/11/2020 Page 2 of 3 16. Maintain files of order documentation, invoices, freight rates, correspondence, etc. 17. Compile statistics and prepare various reports as directed by management 18. Verify carrier has current Certificates of Insurance on record naming Vie-Del Company as additional insured 19. Perform all other duties associated with Customer Service 20. Log shipments off customer contracts 21. Prepare daily and weekly inventory, daily shipping schedules. ADDITIONAL DUTIES: 1. Perform other duties which may be assigned by the President. 2. The company reserves the right at any time, with or without notice, to change this job description, reassign or transfer the employee to another position, or alter or assign additional job responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Requires excellent verbal and written communication skills, as well as excellent organizational skills. Ability to type and enter on a personal computer, 10-key by touch. Experience with Windows, Microsoft Word, and Excel is preferred. 1. Education and Experience High School diploma or GED. AA Degree or equivalent preferred and/or two years related experience. Proficiency using Microsoft Word, Excel, and other computer applications is desirable. 2. English Language Skills Ability to read, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of employees of an organization. Ability to effectively present information, both verbally and in writing. 3. Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra and geometry. 4. Reasoning Ability Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to define problems, collect data, establish facts, and draw valid conclusions. 5. Other Requirements Intermediate or higher level of experience with word processing and spreadsheet applications. Intermediate or higher level of experience with Internet search engines. Typing speed of 40 words per minute or more and ten-key by touch. Powered by JazzHR M9xzkE0B41
    $32k-41k yearly est. 23d ago
  • Licensed Customer Service Representative

    Brittany Ross Insurance Agency-Farmers

    Call center agent job in Fresno, CA

    Job Description We are looking for a licensed part time Customer Service/Sales representative to join our team! Options for commission and hourly base! Benefits Hourly Base Salary + Commission Flexible Schedule Mon-Fri Schedule Career Growth Opportunities Hands on Training Responsibilities Answering customer calls, following up on requests, claims, documents and paperwork. Quoting new business and cross selling existing clients. Requirements Personal lines or Property and Casualty License Availability to work from 12:30 to 5pm.
    $32k-41k yearly est. 7d ago
  • Aviation Front Desk Customer Service Representative

    Atlantic Aviation FBO Inc.

    Call center agent job in Fresno, CA

    Passionate, dedicated employees who bring the Atlantic Attitude to life will enjoy more than just a great employee culture. They'll enjoy coming to work in an environment full of variety where they can build relationships and exceed customer expectations.
    $32k-41k yearly est. 6d ago
  • Customer Service Representative - State Farm Agent Team Member

    Mark Headrick-State Farm Agent

    Call center agent job in Fresno, CA

    Job DescriptionBenefits: Opportunity for advancement Training & development ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Mark Headrick - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information. Assist customers with policy changes and updates. Process insurance claims and follow up with customers. Maintain accurate records of customer interactions. QUALIFICATIONS: Communication and interpersonal skills. Detail-oriented and able to multitask. Previous customer service experience preferred. Property and Casualty license (must have currently) Life and Health license (must have currently)
    $32k-41k yearly est. 8d ago
  • Customer Service Representative

    Sheila R Kamps Insurance Agency-Farmers Insurance

    Call center agent job in Fresno, CA

    Job Description Sheila R Kamps Insurance Agency Inc. Are you a detail-oriented, hard-working professional with a passion for customer service? Sheila R Kamps Insurance Agency Inc., a well-established insurance agency with over 20 years of excellence, is looking for a Customer Service Representative to join our dedicated team. We pride ourselves on providing service that exceeds our customers expectations and are seeking an individual who shares our commitment to excellence. Why Join Us? Opportunities for performance-based bonus as the agency grows A positive and professional work environment Opportunity for career advancement within a thriving agency If you are a dedicated professional looking to grow within a well-established insurance agency, we would love to hear from you! Apply today and become part of a team that values integrity, excellence, and outstanding customer service. Benefits Hourly Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Mon-Fri Schedule Retirement Plan Responsibilities Job Responsibilities: Answer incoming calls and assist clients with their insurance needs Service existing insurance policies, including processing changes, renewals, and inquiries Provide accurate quotes for new policies and assist potential clients in selecting the right coverage Deliver exceptional customer service with a focus on professionalism, accuracy, and efficiency Maintain accurate records and documentation to ensure compliance with industry regulations Collaborate with team members to support agency goals and growth Requirements Qualifications: Valid California Insurance License (Property & Casualty) required Prior experience in customer service, preferably in the insurance industry Strong attention to detail and excellent organizational skills Ability to multi-task and work efficiently in a fast-paced environment Strong communication and problem-solving skills Proficiency in computer systems and insurance-related software is a plus
    $32k-41k yearly est. 5d ago
  • Insurance Customer Service Rep

    Eugiene Marzette Farmers Insurance

    Call center agent job in Clovis, CA

    Job Description Join a team that cares about our customers and you! Eugiene Marzette in Clovis, California, is looking for an experienced and committed individual to join our team as a Full-Time or Part-time Insurance Customer Service Rep. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential. Base hourly $17.00 to $20.00+ Based on Experience. Benefits Hourly Base Salary + Bonus Opportunities Paid Time Off (PTO) Life Insurance Mon-Fri Schedule Career Growth Opportunities Base Salary Plus Commissions Advancement Opportunities Long-Term Career Growth Mentorship with Established Agent Pay Raise Opportunities Paid Continuing Education Licensing Assistance Professional Work Environment Evenings Off Holidays Off Paid Holidays Bonus Opportunities Weekends Off Paid Sick Leave Dental Insurance Vision Insurance Responsibilities Process customer policy change requests. Provide exceptional customer service and support. Develop and maintain client relationships. Follow up with customers to assure satisfaction, respond to queries, solicit further sales, and solve or refer problems. Provides on-going support to insurance clients as needed. Requirements A Property & Casualty insurance license is a Bonus, but will train if you do not have it. Possess an upbeat, positive and enthusiastic attitude. Be a great self-starter with a sense of urgency. Proficiency to multi-task, follow-thru and follow-up. Works well with other employees and is a team player with a positive attitude. Bilingual, fluent in both English and Spanish is beneficial. Commitment to excellence, willingness to work hard, and willingness to go the extra mile.
    $17-20 hourly 11d ago
  • Customer Service Representative

    Chevron Stations

    Call center agent job in Firebaugh, CA

    Excited to grow your career? At Chevron Stations Inc (CSI), we sell gasoline and convenience products at our retail stations. We are looking for hard working people who value safety, enjoy working as a team and have a positive work attitude. The perfect fit for our team are individuals who are self-motivated, dependable and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. People First, Excellence Always CSI#: 1554 Station Address: 46330 Panoche Road, Firebaugh, CA 93622 Job Expectations: Maintain courteous, professional contact with co-workers, customers, vendors, and community at large. Maintain neat appearance and good personal hygiene in compliance with CSI image standards. Support and follow established safety, security, quality guidelines as well as CSI's policies, procedures, practices, and programs. Report accidents or incidents to the manager immediately. Preserve safety of self, fellow employees, and all others in the work location by utilizing the CSI Loss Prevention process. Ensure food safety hygiene in accordance with county regulations is followed to include proper sanitation, food handling, preparation, storage and disposal procedures Follow federal law and company standards on carding customers for all age restricted products sold at the stations. Work professionally with vendors and contractors. Regular and punctual attendance is expected. Follow proper kitchen and sanitation procedures in accordance with city and county regulations during cooking of KKC products Essential Functions: Provide exceptional guest service. Be courteous, always greet and thank all customers while making eye contact. Conduct all point-of-sale activities accurately and safely while adhering to CSI guidelines and procedures. This includes retail and fuel sales transactions completed through multiple forms of payment. Maintain cash drawer to be at or below maximum level. Secure all funds in safe and perform cashier reconciliation at each end of shift to ensure accurate management of sales. CSI cash handling policies, guidelines, and procedures are followed consistently. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Prepare food and hot beverage products. Effectively manage ExtraMile and/or KKC foodservice and beverages to ensure maximization of sales and minimization of loss through continuously monitoring product levels and re-stocking as needed. Actively promote store specials and other marketing programs. Cross-check price of delivered goods for accuracy. Distribute delivered goods in an orderly manner throughout the store and continuously ensure shelves are full of products. This includes both the retail space and cooler locations in the store. Observe local law requirements in activating and filling vehicle fuel tanks with gasoline or diesel fuel to specified levels. (Oregon only) May perform other duties as assigned by management. Requirement/Qualifications: Must be sufficiently proficient in English to understand CSI policies, safety training, and job instructions, and to effectively communicate with customers and/or coworkers on work-related matters. Available to work a variety of hours, which may include early mornings, evenings, weekends, overnight shifts, and holidays. Strong attention to detail. Ability to handle challenging situations professionally and exercise exceptional judgement. Ability to work both independently and in team settings. Must possess required up-to-date food handling certificates, as required by law (in specific locations only). Cooking/Restaurant experience preferred Supervisor Responsibilities: This position has no supervisory responsibilities Travel: Rare, limited to required training and coverage for nearby stations. Physical Demands Include but are not limited to: Ability to stand and walk for long periods of time on hard and uneven surfaces. Ability to bend, lift, push, and move product using proper lifting techniques. Follow the team-lift concept if objects are too heavy or awkward and if over 25 pounds. Krispy Krunchy Chicken procedures require constant standing, bending, and reaching with a moderate amount of manual dexterity. Work safely with equipment that can create and hold very high temperatures while always using appropriate personal protective equipment. Periodic exposure to all outdoor conditions during daylight hours. Moderate exposure to walk-in coolers and freezers at 34 F or lower. Frequent handwashing and attention to personal cleanliness standards. Must be at least 18 years of age or older to work in California and Oregon locations. Must be at least 21 years of age or older to work in Washington locations. Must be at least 21 years of age or older to work Graveyard shift from 10pm to 6am. Must be at least 21 years of age or older to work in Management positions. Please note that the compensation and benefits listed below are only applicable for U.S. payroll offers. The selected candidate's compensation will be determined based on their skills, experience, and qualifications. The compensation and reference to benefits for this role is listed on this posting in compliance with applicable law. USA based job position Visas will not be granted Benefits: Full-time & Part-time shifts available Direct Deposit with competitive weekly pay Health & Wellness packages available for purchase Education reimbursement program Shift Differential Pay for select shifts and job titles Management Bonus Program Loyalty Service time Program Commuter benefit Program Compensation Range: $18.00 - $19.00 Chevron Stations Inc. (CSI) is an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex (including pregnancy, childbirth, breast-feeding and related medical conditions), sexual orientation, gender identity, gender expression, national origin or ancestry, age, mental or physical disability (including medical condition), military or veteran status, political preference, marital status, citizenship, genetic information or other status protected by law or regulation. We are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or an accommodation, please email us at ******************.
    $18-19 hourly Auto-Apply 60d+ ago
  • Customer Service Rep

    Carsonvalleyhealth

    Call center agent job in Visalia, CA

    Offering $16 to $23 per hour This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records
    $16-23 hourly 2d ago
  • Customer Service Representative

    Norma Group 4.2company rating

    Call center agent job in Visalia, CA

    As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative Visalia, Ca Overview and Scope: The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives. Specific Job Responsibilities and Accountabilities: Sales and Growth Identify upsell and add-on product opportunities by asking probing questions to identify product need. Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation. Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data. Coordinate, expedite and track critical orders through delivery with regular communication to the customer. Communication of product promotions to customers through outbound calls. Record complete and accurate information on job leads through inbound calls. Sales region main point of contact for general customer service requests. Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members. Other Support ISR and ISA in providing written job quotes as needed Support ISR and ISA in logging information in the Salesforce as needed Answer inbound calls in a timely and professional manner; meeting customers expectations. Regional point of contact for distributors and sales representatives Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense Support ISR with Salesforce input and other administrative activities related to closing of sales as needed Generate and processing of profoma invoices Other projects and assignments as designated by Supervisor Keep department manager informed of successes, key information and roadblocks. Competencies and Skills Required: Demonstrate exceptional interpersonal communication and relationship building techniques. Have the ability to work in a diverse and dynamic team environment. Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external. Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution. Solid aptitude for learning new tools, processes and techniques. Exceptional verbal and written communication skills. Strong organization skills. Minimum Qualifications Demonstration of the competencies and skills listed above. Two or more years of experience in a customer service, sales or call center environment with increasing responsibility. NDS product and business knowledge or experience in a similar industry. Working knowledge of Syspro or similar ERP system. Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint). Ability to effectively work cross functionally. Desired Qualifications Bachelor Degree Irrigation or plumbing product design or installation knowledge NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team! NDS, Inc., 851 N Harvard, Lindsay CA 93247 **********************
    $31k-37k yearly est. 50d ago
  • Customer Service Rep - Cashier

    Red Triangle Oil Company

    Call center agent job in Fowler, CA

    Job Description 76 Gas Station (Fowler, and Fresno Locations) We are looking for a talented and hard-working Gas Station Customer Service Attendant to join our team. The perfect fit for our team are individuals who are self-motivated, dependable, and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus. Full-time and part-time positions are available. Essential Functions: Provide exceptional customer service service. Conduct all cashier activities accurately, safely, while following company guidelines Maintain cash drawer, secure all funds in safes, and perform cashier reconciliation at each end of shift to ensure accurate management of sales. Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable. Effectively manage food service and beverages to ensure maximization of sales Stock goods and continuously ensure shelves are full of products. Benefits: Competitive pay. Multiple health plan options, including vision and dental for you and your dependents. Health Care Flexible Spending Account Financial benefits including matching 401(k) and stock purchase plan. Company-paid life insurance and optional voluntary whole life coverage. Company-paid Short- and Long-term disability insurance, including AD&D. A generous number of vacation days each year, 8 paid holiday's Supplemental Paid Sick Leave in addition to regular sick leave. Powered by JazzHR fd8aqznfbG
    $32k-41k yearly est. 13d ago
  • (8161) Lemoore: Customer Service Rep

    Domino's Franchise

    Call center agent job in Lemoore, CA

    No one likes being bored at work, which is why a Domino's job is all about having fun! We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. Come join the #1 Pizza Company in the world! Job Description As a Customer Service Representative (CSR), you are the first and sometimes the only impression of us. Your contact with every Customer plays an essential key role that helps us create smiles by making lives easier. You are the face of Domino's. What are some things a CSR does?! Provide a fun, happy, and exciting environment for our customers while taking orders. Uphold and represent a rock-solid brand image. Get into the action and make the perfect product all the time. Multitask in a competitive, fun, and fast-paced work environment. ADVANCEMENT Many of our team members began their careers as CSRs and delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. Our company prides itself in promoting to management and above store roles from within. What does that mean for you? You can start as a CSR and move up the ranks to management. Who knows? Maybe you are the next Domino's franchisee! Qualifications Must be 16 years or older. To enter into management you must be 18 years or older. Additional Information All your information will be kept confidential according to EEO guidelines.
    $32k-42k yearly est. 9d ago
  • Customer Service Representative - State Farm Agent Team Member

    Jimmy Alvarez-State Farm Agent

    Call center agent job in Hanford, CA

    Job DescriptionBenefits: Company parties Opportunity for advancement Paid time off Training & development 401(k) matching ROLE DESCRIPTION: As a Customer Service Representative - State Farm Agent Team Member with Jimmy Alvarez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. RESPONSIBILITIES: Answer customer inquiries and provide policy information in English & Spanish. Assist customers with policy changes and updates in English & Spanish. Process insurance claims and follow up with customers in English & Spanish. Maintain accurate records of customer interactions in English & Spanish. Study for and complete state insurance exams QUALIFICATIONS: Willing and able to obtain a personal lines, life, and health insurance license within a set timeframe Opportunities to advance as licenses are obtained Bilingual - Fluent in Spanish is required Communication and interpersonal skills in English & Spanish. Detail-oriented and able to multitask. Previous customer service experience preferred.
    $32k-41k yearly est. 18d ago

Learn more about call center agent jobs

How much does a call center agent earn in Fresno, CA?

The average call center agent in Fresno, CA earns between $24,000 and $49,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.

Average call center agent salary in Fresno, CA

$34,000

What are the biggest employers of Call Center Agents in Fresno, CA?

The biggest employers of Call Center Agents in Fresno, CA are:
  1. United Health Centers Of The San Joaquin Valley
  2. Global Channel Management
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