We are seeking a motivated and results-driven Customer Service & Sales Representative to join our Contact Center team. This role involves handling a high volume of inbound and outbound calls, converting leads to booked appointments, and upselling services while delivering an exceptional customer experience. The ideal candidate is persuasive, energetic, and thrives in a performance-driven environment.
Key Responsibilities
Answer inbound calls, actively listening to customer needs while identifying opportunities to book services or recommend additional solutions.
Make outbound calls to follow up on unsold estimates, service reminders, and promotional offers.
Convert inquiries into scheduled appointments, ensuring customers choose the same day booking slots or earliest availability when possible.
Confidently present company products, services, and maintenance programs to drive sales and customer loyalty.
Overcome objections and provide solutions that align with customer needs.
Document all customer interactions and sales activity accurately in the CRM system.
Meet and exceed individual and team sales goals (appointments booked, close rate, revenue contribution, etc.).
Stay updated on promotions, pricing, and industry knowledge to effectively communicate value to customers.
Collaborate with dispatchers, technicians, and other departments to maximize service opportunities.
Adhere to callcenter protocols while maintaining a persuasive and customer-first approach.
Requirements
High school diploma or equivalent (bachelor's degree preferred).
Prior experience in a sales or callcenter environment strongly preferred.
Excellent communication and persuasion skills with the ability to influence customer decisions.
Strong problem-solving and objection-handling abilities.
Comfortable working with performance metrics and sales targets.
Proficiency with computers, CRM systems, and callcenter software.
Ability to thrive in a fast-paced, high-energy environment.
Flexibility to work evenings, weekends, and holidays if required.
Preferred Skills
Bilingual (Spanish/English preferred but not required).
Experience in HVAC, Plumbing, or Home Services industry sales is a strong plus.
Familiarity with Service Titan, Dialpad, Microsoft Office, and Slack.
Job DescriptionDescription:
We are seeking a motivated and customer-focused CallCenterAgent to join our team. The ideal candidate will handle inbound and outbound calls, assist customers with inquiries, resolve complaints, and provide excellent service. This role requires strong communication skills, problem-solving abilities, and the ability to work in a fast-paced environment.
Answer incoming calls and respond to customer inquiries professionally.
Make outbound calls to follow up with customers, confirm appointments, or provide updates.
Provide accurate information regarding products, services, and company policies.
Resolve customer complaints efficiently and escalate complex issues when necessary.
Maintain a high level of customer satisfaction through positive interactions.
Update customer records and document call details in the system.
Meet or exceed key performance metrics such as call handling time and customer satisfaction scores.
Follow company guidelines and standard operating procedures.
Requirements:
Associates Degree or equivalent required.
Previous experience in a callcenter or customer service role preferred.
Excellent verbal and written communication skills.
Ability to handle a high volume of calls efficiently.
Strong problem-solving and active listening skills.
Familiarity with CRM software and basic computer proficiency.
Ability to work in shifts, including weekends and holidays if required.
Patience, empathy, and a customer-first attitude.
This is an exciting opportunity for the right candidate as we offer a competitive salary and room for growth.
If you're interested, Apply Now!
Milan Institute is a private post-secondary college and a leader in the Allied Health, Business, and Cosmetology fields. We invite you to visit our website at ********************** to learn more about Milan Institute. You may visit the Milan Institute website at ********************** for information on campus crime statistics.
$29k-38k yearly est. 16d ago
Call center agent
Global Channel Management
Call center agent job in Fresno, CA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Trainees will be full time for 3 weeks for training then
revert to Part time until the end of the temp assignment. We do offer
more hours as business needs dictate and space is available. Callcenter
is open M-F until 7pm. Training will be 830-5pm (3 wks) then their
shift will be 130-7pm M-F
Callcenter 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task.
Callcenter requires:
Must also be bilingual in any of the following languages:
Cantonese
Mandarin
Tagalog
Korean
Japanese
Vietnamese
GED or equivalent
Additional Information
$14hr
4 months
$14 hourly 1d ago
Captain - Customer Service
Daveandbusters
Call center agent job in Fresno, CA
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our Captain position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Captain's position requires a strong communicator who will guide our Guests through their Midway, retail, game rental and dining experiences. Our Captains also act as an initial point of contact in the enforcement of house policies and maintaining the safety and security of the unit.
NITTY GRITTY DETAILS:
Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Acts as an initial point of contact in matters concerning safety and security in all areas: front door, Viewpoints, Midway, bar areas, kitchen and back of house areas, dining areas, private event rooms and restrooms.
Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
Assists with the maintenance and upkeep of the Viewpoint and Midway areas.
Assists in the cleanliness and organization of the rental equipment. Ensures all billiard supplies are stocked, properly cleaned and maintained to maximize costs and decrease loss.
Checks for restocking of necessary supplies. Brings all areas up to standard.
Assists in the rental of Billiards and Shuffleboards, maintaining and resetting the area after each use.
Assists with the set up and break down of special events functions as directed by management.
Provides game assistance by promptly notifying Support Technicians or Management as needed.
Assists and directs Guests to Kiosk areas and answer questions as needed.
Ensures that our Guests adhere to house policies as outlined and informs management of any issues.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Assists other Team Members as needed or as business dictates.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
Must demonstrate ability to read and communicate in English.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team member will regularly be required to:
Work days, nights, and/or weekends as required.
Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
Work in noisy, fast paced environment with distracting conditions.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
Move about facility and stand for long periods of time.
Walk or stand 100% of shift.
Reach, bend, stoop, mop, sweep and wipe frequently.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $16 - $17 per hour
Salary Range:
16.9
-
18.4
We are an equal opportunity employer and participate in E-Verify in states where required.
$16-17 hourly Auto-Apply 10d ago
Customer Service Representative
Wizix Technology Group 4.1
Call center agent job in Fresno, CA
If you are dependable, hard-working, and looking to join a team providing excellent customer service to our clients, we want to talk with you!
WiZiX Technology Group - Customer Service Representative
We are looking for a friendly, detail-oriented Customer Service Representative to join our service team at our Fresno location. In this role, you will be the first point of contact for customers calling about copier service needs and supply orders. You will coordinate service dispatch, process supply requests, and ensure that every customer receives prompt, professional assistance.
Job Responsibilities
Answer inbound service and supply calls from customers regarding copier/printer equipment.
Process and track supply orders, including toner and maintenance kits.
Create and dispatch service tickets to field technicians based on urgency and location.
Provide basic troubleshooting assistance to help customers resolve minor issues over the phone.
Maintain accurate records of customer interactions and service history in our system.
Follow up to ensure customer satisfaction and timely resolution of all requests.
Monitor incoming low toner notifications from our various cloud systems
Requirements and Skills
High school diploma or equivalent; some college preferred.
Previous customer service or callcenter experience, ideally in office equipment, copier, or related technology industries.
Strong communication skills-both verbal and written-with a professional phone manner.
Ability to multitask, stay organized, and handle high call volumes.
Proficient with Microsoft Office and CRM/dispatch software (experience with e-automate or similar is a plus).
Positive attitude and a team player.
At WiZiX Technology Group, we promote a culture of growth and believe that each employee can make a difference-no matter your role or level of experience.
Just as we aim to help our customers grow their businesses through technology, we offer our own employees growth opportunities to reach their career goals. Certifications and on-the-job training are provided as well as career development and opportunities for promotion.
About WiZiX:
WiZiX Technology Group, Inc. is a leading provider of office equipment & technology solutions in California and Nevada.
WiZiX offers a wide range of products, including Copiers, Printers, Scanners, and other office equipment from top brands such as Kyocera, Toshiba, Ricoh, and Brother. WiZiX also provides VoIP Phone Systems, Managed Print Services, Document Management Systems, EV Charging Stations.
At WiZiX, our mission is to provide the highest level of customer service, support, and technology solutions to our clients, enabling them to focus on growing their business and achieving their goals without having to worry about their office technologies.
$33k-42k yearly est. Auto-Apply 60d+ ago
Customer Service Representative
Quipt Home Medical, Corp
Call center agent job in Fresno, CA
Requirements
Qualifications
High School Diploma or equivalent
Previous experience in a Clerical or Customer Service environment
Knowledge of Microsoft Office (Word, Excel) etc.
Proficient general office skills (typing, computer, fax, filing, multiple phone line)
Neat personal appearance with pleasing manner and interpersonal skills · Strong communication skills with capacity to make independent decisions · Medicare/Medicaid and insurance billing, bookkeeping or medical office experience preferred
Continuing Education
As designated by management to include company in services and off-site training programs as appropriate to industry and position.
FLSA Status
Non-Exempt
Licenses, etc.
None
$32k-41k yearly est. 11d ago
Customer Service Representative - Entry Level
Pioneer Executive
Call center agent job in Fresno, CA
We are actively hiring a motivated, people-oriented Customer Service & Outreach Representative to join our rapidly growing team. This entry-level customer service position is ideal for individuals seeking a purpose-driven career in nonprofit outreach, public engagement, or community relations-no prior experience required.
In this role, you will represent nationally recognized nonprofit organizations, engage directly with the public at community events and outreach campaigns, and help increase awareness and support for impactful charitable causes. If you thrive in face-to-face customer service, enjoy working with people, and want a career where your work truly matters, we encourage you to apply.
Key Responsibilities
Act as the primary point of contact for donors, supporters, and community members
Clearly communicate nonprofit missions, programs, and fundraising initiatives
Build meaningful relationships to increase donor engagement and public awareness
Support the planning and execution of local outreach and fundraising campaigns
Represent nonprofit partners at community events, festivals, markets, and public spaces
Deliver professional, compassionate, and positive customer service at all times
Qualifications
Strong communication and interpersonal skills
Friendly, outgoing, and team-oriented attitude
Passion for nonprofit work, community outreach, and helping others
Comfortable interacting with the public in fast-paced, dynamic environments
No experience required - comprehensive paid training provided
Must be at least 18 years old and authorized to work in the United States
What We Offer
Competitive hourly pay plus performance-based bonuses and incentives
Paid training in customer service, nonprofit marketing, and public outreach
Clear career advancement opportunities in leadership, management, and campaign coordination
Travel opportunities for regional and national nonprofit events
Supportive, inclusive team culture where your contributions make a real social impact
$32k-41k yearly est. 1d ago
Customer Service Rep - Cashier
Red Triangle Oil Company
Call center agent job in Fresno, CA
76 Gas Station (Fowler, and Fresno Locations)
We are looking for a talented and hard-working Gas Station Customer Service Attendant to join our team. The perfect fit for our team are individuals who are self-motivated, dependable, and able to work effectively & safely in a fast-paced environment while maintaining 100% total customer focus.
Full-time and part-time positions are available.
Essential Functions:
Provide exceptional customer service service.
Conduct all cashier activities accurately, safely, while following company guidelines
Maintain cash drawer, secure all funds in safes, and perform cashier reconciliation at each end of shift to ensure accurate management of sales.
Perform consistent station cleaning of the indoor and outdoor facilities including restrooms, islands, pumps, and car wash, if applicable.
Effectively manage food service and beverages to ensure maximization of sales
Stock goods and continuously ensure shelves are full of products.
Benefits:
Competitive pay.
Multiple health plan options, including vision and dental for you and your dependents.
Health Care Flexible Spending Account
Financial benefits including matching 401(k) and stock purchase plan.
Company-paid life insurance and optional voluntary whole life coverage.
Company-paid Short- and Long-term disability insurance, including AD&D.
A generous number of vacation days each year, 8 paid holiday's
Supplemental Paid Sick Leave in addition to regular sick leave.
$32k-41k yearly est. Auto-Apply 60d+ ago
Call Center Representative
Description ACHC
Call center agent job in Lemoore, CA
ACHC is a Federally Qualified Health Center and has licensed primary care clinics. We provide Family Medicine and Dental Care, with additional specialists in Behavioral Health, Chiropractic, Internal Medicine, Neurology, Pediatrics, Podiatry and Optometry. ACHC Clinics are located across Fresno, Kings and Tulare counties.
SUMMARY
The initial point of contact into the health center. Handles all incoming calls and makes outbound calls to patients and the public in a kind and professional manner.
RESONSIBLITIES
Answers questions and offers non-medical guidance via the telephone or computer with individuals on a continual basis.
Schedules appointments.
Exchanges pertinent and non-routine information with patients and medical office.
Maintains documentation of calls.
Collaborates with the medical front office to assist in improving patient experience.
Supports the delivery of quality patient care through providing timely and accurate information exchange.
Provides resources as appropriate to assist patients.
Qualifications
JOB QUALIFICATIONS
Ability to always demonstrate the highest level of performance and behavior standards.
Excellent customer service skills.
The ability to effectively and respectfully handle dissatisfied patients.
Demonstrated attention to detail.
Ability to multi-task and be flexible.
Demonstrated ability to exercise sound judgement and decision making.
Ability to be a team player; support and assist team members.
Ability to communicate clearly.
Ability to plan and be organized.
Ability to work well under pressure and take initiative.
Ability to maintain confidentiality of patient information and company records.
Ability to exhibit good interpersonal communications skills.
Professional appearance.
Ability to convey a positive and professional image to the public and patients.
Demonstrated proficiency in various PC applications, including E-mail, Internet and Microsoft products.
Demonstrated ability to learn EHR and follow instructions in that system.
EDUCATION & EXPERIENCE
High school graduate or its equivalent.
Preferred experience in medical front office procedures and processes.
Preferred knowledge of medical terminology.
Bilingual in English/Spanish required.
Prior experience working with underserved populations preferred.
PHYSICAL REQUIREMENTS
Hearing: Adequate to perform job duties in person and over the telephone.
Speaking: Must be able to communicate clearly with patients in person and over the telephone.
Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
Cognitive: Aptitude to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision making, problem-solving, and comprehending.
Other: Requires occasional lifting and carrying items weighing up to 20 pounds unassisted. Requires frequent bending, reaching, and repetitive hand movements (specifically keyboarding and writing), standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular work shift.
BENEFITS
403(B)
403(B) matching
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Holidays
Vacation Pay
Sick Pay
EEO STATEMENT
Aria Community Health Center is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Aria Community Health Center participates in E-Verify.
$31k-41k yearly est. 6d ago
Front Office/Customer Service Representative
Closets By Design Fresno 4.1
Call center agent job in Fresno, CA
Job DescriptionWe are currently seeking an enthusiastic and motivated individual to immediately fill the position of Front Office/Customer Service. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion.
Benefits
Listed pay of $k includes base pay.
Paid training and ongoing professional development
Paid holidays and paid time off.
Retirement benefits.
Open door policy with your manager.
Responsibilities
Answer and direct incoming phone calls and be responsible for booking appointments.
Manage designers appointment calendars in CRM.
Greet visitors and assist with office support needs.
Deliver administrative support for office staff, sales team, and production/installation department.
Complete general office duties with strong verbal and written communication skills.
Requirements
No degree is needed. We are looking for candidates with office experience.
Proficient in Microsoft Office.
Excellent phone etiquette.
Strong personal organizational skills.
Strong work ethic.
Strong verbal and written communication skills.
Customer oriented, friendly and enthusiastic.
Closets by Design - Overview
Closets by Design is a nationally recognized leader in home organizing systems.
We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry and more.
Closets by Design - Our Values
Serve Others
Be a Problem Solver
Trust the Process
We respond to all candidates within 24 hours and complete hiring in 7 days.
$31k-39k yearly est. 18d ago
Call Center Operator FT
Table Mountain Casino Resort 4.1
Call center agent job in Friant, CA
Under general direction from the CallCenter Operator, accepts incoming calls to the casino in a prompt, courteous, and professional manner; provides information to the caller or directs the call to the appropriate destination.
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Follow AAA 4 Diamond standards on phone etiquette.
Answers incoming telephone calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
Takes and delivers messages or transfers call to voice mail when appropriate personnel are unavailable.
Provides information regarding hours, events and promotions to the general public.
Maintains an accurate call log.
Projects a friendly and professional image to the customer.
Maintains files of correspondence, records and other materials with minimal supervision.
Maintains and operates office machines, equipment, and computers. Performs or coordinates general maintenance and repair.
Maintains inventory of office supplies including applications and other employment forms.
Receives, sorts, logs, and routes mail.
Attends and participates in regularly scheduled staff meetings.
Maintains confidentiality of all privileged information.
Contributes to a team effort and accomplishes related results as required.
Answers all telephones in a knowledgeable and professional manner.
Page guests over Public Announcement system when requested.
Process all reservation requests, changes, and cancellations.
Relay required vehicle and department information over radio.
Assist all departments with general clerical tasks.
Maintain complete knowledge of all TMCR facilities and services.
Provide a professional level of guest service to both internal and external guests.
Utilize professional discretion and judgment with regard to company information.
Maintain a high level of confidentiality.
Ability to work a flexible schedule (available for morning, mid, evening, and night shifts, weekends/holidays as required.
· Follows applicable TMCR company policies and procedures including Hotel Operation policies and procedures.
Performs other duties as required.
Direct Reports: CallCenter Operators.
Access to Sensitive Areas: Hotel storage areas, email access and all sensitive areas when accompanied with authorization.
Signatory Authority: All related CallCenter forms and related forms with the authorization of Hotel Management.
Minimum Qualifications:
High School Diploma or equivalent required, unless waived by Human Resources Management. Previous experience with multiple phone lines and 2-way radio preferred. Previous hospitality (casino, hotel, reservations, front desk, or guest service) experience preferred. Must be computer literate and possess a friendly demeanor. Must be computer literate and possess a friendly demeanor. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain gaming license.
Knowledge, Skills and Abilities:
Knowledge of proper spelling, grammar, punctuation, and basic arithmetic.
Skill in operating a multi-telephone line system.
Ability to operate various word-processing, spreadsheets, and database software programs in a Windows environment, specifically Word, Excel, Access and PowerPoint.
Ability to communicate effectively, both verbally and in writing.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to maintain confidentiality.
Ability to establish and maintain professional relationships with co-workers at all levels.
Ability to work independently and meet strict time lines.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, color vision, and the ability to adjust focus.
Work Environment:
While performing the duties of this position, the work environment is noisy and employee will work indoors and occasionally outdoors (exposed to weather conditions). Additionally, the employee will be exposed to cigarette smoke.
Must be able to work Nights, Weekends, and Holidays
$34k-43k yearly est. 15d ago
Customer Service Representative
Norma Group 4.2
Call center agent job in Visalia, CA
As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great. Customer Service Representative
Visalia, Ca
Overview and Scope:
The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives.
Specific Job Responsibilities and Accountabilities:
* Sales and Growth
* Identify upsell and add-on product opportunities by asking probing questions to identify product need.
* Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation.
* Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data.
* Coordinate, expedite and track critical orders through delivery with regular communication to the customer.
* Communication of product promotions to customers through outbound calls.
* Record complete and accurate information on job leads through inbound calls.
* Sales region main point of contact for general customer service requests.
* Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members.
* Other
* Support ISR and ISA in providing written job quotes as needed
* Support ISR and ISA in logging information in the Salesforce as needed
* Answer inbound calls in a timely and professional manner; meeting customers expectations.
* Regional point of contact for distributors and sales representatives
* Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense
* Support ISR with Salesforce input and other administrative activities related to closing of sales as needed
* Generate and processing of profoma invoices
* Other projects and assignments as designated by Supervisor
* Keep department manager informed of successes, key information and roadblocks.
Competencies and Skills Required:
* Demonstrate exceptional interpersonal communication and relationship building techniques.
* Have the ability to work in a diverse and dynamic team environment.
* Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external.
* Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution.
* Solid aptitude for learning new tools, processes and techniques.
* Exceptional verbal and written communication skills.
* Strong organization skills.
Minimum Qualifications
* Demonstration of the competencies and skills listed above.
* Two or more years of experience in a customer service, sales or callcenter environment with increasing responsibility.
* NDS product and business knowledge or experience in a similar industry.
* Working knowledge of Syspro or similar ERP system.
* Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint).
* Ability to effectively work cross functionally.
Desired Qualifications
* Bachelor Degree
* Irrigation or plumbing product design or installation knowledge
NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team!
NDS, Inc.,
851 N Harvard,
Lindsay CA 93247
**********************
$31k-37k yearly est. 60d+ ago
Customer Service Representative
Caliber Holdings
Call center agent job in Parksdale, CA
Service Center
Canoga Park - South
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO:
$20 - $21 per hour!
BENEFITS OF JOINING CALIBER
Benefits from day one: Immediately eligible for medical, dental and vision
Industry Comparable Pay - Paid weekly and eligible for overtime
Paid Vacation & Holidays - Begin accruing day 1
Career growth opportunities - We promote from within!
A career for life - You'll gain hands-on experience within a production shop
REQUIREMENTS
1+ years of experience within a customer facing environment
ABILITIES/SKILLS/KNOWLEDGE
Effective verbal and written communication skills
Ability to navigate multiple software systems, i.e., Microsoft Office Suite
Work through competing priorities and adapt easily to a fast-paced environment
Ability to provide personable, friendly customer service to internal and external customers
Ability to work in a collaborative environment
Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including Caliber Collision, one of the nation's largest auto collision repair provider across 41 states; Caliber Auto Glass for glass repair and replacement, Protech Automotive Services for mobile diagnostic scanning and calibration, powered by hands-on experts and Caliber Fleet Services for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life , Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day.
By joining Caliber, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.
Caliber is an Equal Opportunity Employer
Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Los Angeles Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.
$20-21 hourly Auto-Apply 9d ago
Sales Customer Service Representative ($1000 Hiring Bonus)
Neri Insurance Agency Dba Fiesta Auto Insurance
Call center agent job in Visalia, CA
Join Fiesta Auto Insurance - Where Careers Take Off***$1000 HIRING BONUS OPPORTUNITY***
Are you ready to launch a rewarding career!? At Fiesta Auto Insurance, we don't just offer jobs-we offer careers with purpose, growth, and serious potential. No experience? No problem. We'll pay for your training and help you get licensed as an insurance agent in 30-45 days!
What You'll Love About Working With Us:
Hiring Bonus: Earn a $1000 retention-based sign-on bonus (restrictions apply)
Competitive Compensation: GUARANTEED hourly base pay, PLUS commission, AND bonuses
Paid Training: We'll cover your training and help with insurance licensing costs
Direct deposit every Friday
Mileage Reimbursement
Benefits: vacation, free dental, affordable vision, health insurance, and 401(k) matching
Supportive and team-oriented work environment
Become a Certified Tax Preparer and earn commission during tax season
What You'll Do Every Day:
Deliver outstanding customer service and build lasting client relationships
Educate clients on insurance options and recommend appropriate coverage
Process insurance sales, payments, renewals, and policy changes
Assist with local marketing and perform daily office tasks
Contribute to a high-energy, goal-oriented team environment
What We're Looking For:
Motivated, professional, and customer-focused individuals
Valid work authorization
Reliable transportation
Bilingual (English/Spanish) preferred
Available Monday-Friday 9am-7pm, Saturday-Sunday 9am-5pm
Willingness to obtain a Personal Lines Insurance License (we'll help you)
Background check required during licensing process
Ready to build a future with us? Apply now and start your journey with Fiesta Auto Insurance.Work schedule
Weekend availability
Holidays
Day shift
Overtime
Supplemental pay
Bonus pay
Other
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Referral program
Employee discount
Paid training
Mileage reimbursement
$32k-41k yearly est. 60d+ ago
Insurance Specialist CSR, Visalia CA
Neri Insurance Agency
Call center agent job in Visalia, CA
Fiesta Auto Insurance & Tax Services has proudly served The Central Valley for over 20 years with Insurance and Tax preparations! We also offer DMV services! We are in search of a qualified professional to join our fast-growing team! At Fiesta Auto Insurance, no previous experience is required. We provide training for all new hires and provided all the necessary tools to help you acquire your license within your first 90 days.
Summary of Position:
The customer service sales representative is responsible for establishing customer relationships and following up with customers. Other responsibilities may include developing leads, scheduling appointments, fulfilling customer needs, and finding affordable rates!
You will be required to have your license within the 90 day probation period mark
Fiesta Auto Insurance & Tax Services will provide training for Insurance, DMV & Taxes.
Responsibilities:
Create an outstanding customer experience in the office or via telephone.
Communicate effectively to identify the best product or service to match the needs of the customer
Meet and exceed monthly sales goals
Must be fluent in English and Spanish
High school diploma or equivalent
Basic computer skills
Previous retail sales and customer service experience is a plus, but not required.
Excellent communication and effective problem solving skills
Strong organizational and time management skills
Professional, energetic, and positive attitude
Availability of flexible scheduling to include days, evenings, and weekends
Must be willing to work weekends and holidays.
Reliable Transportation
Must be willing to get Personal Lines Insurance License (We will pay you to study and help you obtain your license number)
Qualifications
Competitive Hourly Pay
Commission paid on Tax preparations
Vacation Pay
Sick Pay
Bonus Pay on Sales Goals
Health, Vision & Dental Coverage offered
Pay period: Weekly
$400 sign on bonus on your 90 day mark!
*You will receive $400 bonus at your 90 day mark, if licensed.
Office Hours:
Monday - Friday 9:00 AM - 6 PM
Saturdays 9 AM- 5 PM
Sundays - CLOSED
Open availability to work a 40+ hr work week.
$32k-41k yearly est. 6d ago
Customer Service Representative
Fiesta Auto Insurance 3.5
Call center agent job in Visalia, CA
Immediate Hiring at Fiesta Auto Insurance: Customer Service Representative
Are you looking for a dynamic work environment where you can thrive and grow? Do you want to be part of a talented team that values your contributions? Do you want to be part of a winning team? If your answer is YES, then we have the perfect opportunity for you.
Fiesta Auto Insurance G&P is the #1 Franchisee nation-wide for Fiesta Auto Insurance. There is tremendous growth opportunity in our company as we continue to open more offices throughout California. Come and grow your career with us at Fiesta Auto Insurance G&P.
Fiesta Auto Insurance is a current leader in providing top-notch Insurance, Tax Preparation, and Registration services. We are on the lookout for a highly skilled Customer Service Representative to join our fast-growing team. With us, you will receive paid training, support, and the tools needed to pass your state insurance exam and receive your insurance license within your first 30 days. This is your chance to invest in yourself and start a rewarding career path with unlimited potential for growth and earnings!
Benefits:
Hourly pay +(plus) 10-15% commission on your insurance sales.
PAID TRAINING and direct deposit every Friday.
Opportunity for growth into Leadership Positions
Learn tax preparation and earn 10-17.5% commission on tax returns you prepare.
Full-time employment with Full-time hours at 35-45 hours every week
Earn commissions on DMV Registration Services.
Vacation pay and health insurance (we cover 65% of the premium).
100% free dental plan and low-cost vision options.
Requirements:
Self-motivated team player with a positive attitude and strong work ethic.
Willingness to obtain a Personal Lines Insurance Broker's License.
Determined and open-minded to learn about insurance and sales strategies.
Preferred: Bilingual (Spanish speaking) candidates are highly encouraged to apply.
Ability to work in a fast-paced office environment while being able to Multi-task to ensure our clients receive a WOW-LEVEL CUSTOMER EXPERIENCE.
Must have reliable transportation and be flexible to work at different nearby locations when needed
Availability: Monday-Friday 9 AM to 7 PM, Saturday 10 AM to 5 PM, Sunday 10 AM to 4 PM.
As you begin your journey with Fiesta Auto Insurance G&P as a Customer Service Agent you will quickly become an Insurance Agent with in 30 days of your first day. As an Insurance Agent we believe that GREAT SERVICE GO HAND IN HAND WITH SALES, you will be expected to provide and be able to give a WOW LEVEL CUSTOMER SERVICE TO ALL OUR CLIENTS.
Location: CA011 3000 N Dinuba Blvd e, Visalia, CA 93291, USA
Apply Today! Join our enthusiastic team at Fiesta Auto Insurance G&P and kickstart your career in a supportive and rewarding environment!
Work schedule
8 hour shift
10 hour shift
Weekend availability
Holidays
Day shift
Overtime
Supplemental pay
Commission pay
Bonus pay
Benefits
Flexible schedule
Paid time off
Health insurance
Dental insurance
Vision insurance
Referral program
Employee discount
Paid training
$31k-39k yearly est. 60d+ ago
Call center agent
Global Channel Management
Call center agent job in Fresno, CA
Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job.
Qualifications
Trainees will be full time for 3 weeks for training then
revert to Part time until the end of the temp assignment. We do offer
more hours as business needs dictate and space is available. Callcenter
is open M-F until 7pm. Training will be 830-5pm (3 wks) then their
shift will be 130-7pm M-F
Callcenter 1 year Customer Service, can be retail or fast food. Must have PC skills and be able to mutli-task.
Callcenter requires:
Must also be bilingual in any of the following languages:
Cantonese
Mandarin
Tagalog
Korean
Japanese
Vietnamese
GED or equivalent
Additional Information
$14hr
4 months
$14 hourly 60d+ ago
Customer Service Representative
Norma Group 4.2
Call center agent job in Visalia, CA
As part of an international mid-sized corporation with ambitious growth plans, an innovative mindset and high customer focus, NDS is looking for highly motivated and team-oriented individuals with eagerness to join our journey from good to great.
Customer Service Representative
Visalia, Ca
Overview and Scope:
The Customer Service Representative (CSR) position at NDS is critical to the growth, success and strategic objectives of NDS. Provide excellent customer service to maintain and enhance existing business and to obtain new business. This requires that the CSR take personal and complete responsibility for every order to ensure that the customer requirements are met from time of initial order receipt until the product is delivered and the customer is satisfied. Providing support to the sales regions to help insure objectives are met and opportunities become closed sales based on NDS objectives and initiatives.
Specific Job Responsibilities and Accountabilities:
Sales and Growth
Identify upsell and add-on product opportunities by asking probing questions to identify product need.
Timely and accurate processing of customer orders; insuring that all job orders contain all components necessary for the customer to execute and complete the installation.
Provide first line of technical support insuring customers have accurate product and application knowledge including providing any needed specification data.
Coordinate, expedite and track critical orders through delivery with regular communication to the customer.
Communication of product promotions to customers through outbound calls.
Record complete and accurate information on job leads through inbound calls.
Sales region main point of contact for general customer service requests.
Document important and crucial customer information into the Salesforce system for follow up and notification to sales team members.
Other
Support ISR and ISA in providing written job quotes as needed
Support ISR and ISA in logging information in the Salesforce as needed
Answer inbound calls in a timely and professional manner; meeting customers expectations.
Regional point of contact for distributors and sales representatives
Daily maintenance of filing and reports; purchase orders, open orders, backorders, suspense
Support ISR with Salesforce input and other administrative activities related to closing of sales as needed
Generate and processing of profoma invoices
Other projects and assignments as designated by Supervisor
Keep department manager informed of successes, key information and roadblocks.
Competencies and Skills Required:
Demonstrate exceptional interpersonal communication and relationship building techniques.
Have the ability to work in a diverse and dynamic team environment.
Exhibit skills for multitasking, flexibility and quickly adapting and responding to the changing needs and priorities of all customers; internal and external.
Demonstrated ability to perform data analysis, problem solve and make recommendations for resolution.
Solid aptitude for learning new tools, processes and techniques.
Exceptional verbal and written communication skills.
Strong organization skills.
Minimum Qualifications
Demonstration of the competencies and skills listed above.
Two or more years of experience in a customer service, sales or callcenter environment with increasing responsibility.
NDS product and business knowledge or experience in a similar industry.
Working knowledge of Syspro or similar ERP system.
Intermediate or advanced experience with Microsoft programs (i.e. Word, Excel, and PowerPoint).
Ability to effectively work cross functionally.
Desired Qualifications
Bachelor Degree
Irrigation or plumbing product design or installation knowledge
NDS, a proud member of NORMA Group, is a market leader for solutions in Storm Water Management, Efficient Landscape Irrigation, and Flow Management for residential and commercial markets. Enjoy Speed. Adapt Fast. Don't' hesitate - take action, apply today and join our team!
NDS, Inc.,
851 N Harvard,
Lindsay CA 93247
**********************
$31k-37k yearly est. 60d+ ago
Insurance Specialist CSR, Madera CA
Neri Insurance Agency
Call center agent job in Madera, CA
Fiesta Auto Insurance & Tax Services has proudly served The Central Valley for over 20 years with Insurance and Tax preparations! We also offer DMV services! We are in search of a qualified professional to join our fast-growing team! At Fiesta Auto Insurance, no previous experience is required. We provide training for all new hires and provided all the necessary tools to help you acquire your license within your first 90 days.
Summary of Position:
The customer service sales representative is responsible for establishing customer relationships and following up with customers. Other responsibilities may include developing leads, scheduling appointments, fulfilling customer needs, and finding affordable rates!
You will be required to have your license within the 90 day probation period mark
Fiesta Auto Insurance & Tax Services will provide training for Insurance, DMV & Taxes.
Responsibilities:
Create an outstanding customer experience in the office or via telephone.
Communicate effectively to identify the best product or service to match the needs of the customer
Meet and exceed monthly sales goals
Must be fluent in English and Spanish
High school diploma or equivalent
Basic computer skills
Previous retail sales and customer service experience is a plus, but not required.
Excellent communication and effective problem solving skills
Strong organizational and time management skills
Professional, energetic, and positive attitude
Availability of flexible scheduling to include days, evenings, and weekends
Must be willing to work weekends and holidays.
Reliable Transportation
Must be willing to get Personal Lines Insurance License (We will pay you to study and help you obtain your license number)
Qualifications
Competitive Hourly Pay
Commission paid on Tax preparations
Vacation Pay
Sick Pay
Bonus Pay on Sales Goals
Health, Vision & Dental Coverage offered
Pay period: Weekly
$400 sign on bonus on your 90 day mark!
*You will receive $400 bonus at your 90 day mark, if licensed.
Office Hours:
Monday - Friday 9:00 AM - 6 PM
Saturdays 9 AM- 5 PM
Sundays - CLOSED
Open availability to work a 40+ hr work week.
How much does a call center agent earn in Fresno, CA?
The average call center agent in Fresno, CA earns between $24,000 and $49,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Fresno, CA
$34,000
What are the biggest employers of Call Center Agents in Fresno, CA?
The biggest employers of Call Center Agents in Fresno, CA are: