Call center agent jobs in Gainesville, FL - 258 jobs
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Customer Service Representative
Waste Connections 4.1
Call center agent job in Ocala, FL
Join Our Team at Waste Connections
Pay: $17+ per hour (DOE) Schedule: Monday-Friday, 8:00 AM - 5:00 PM
At Waste Connections, we're more than a waste management company-we're a team committed to serving our communities and supporting each other. We believe in creating an environment where employees feel empowered, valued, and trusted to make a difference every day.
As a Customer Service Representative, you'll be the voice of our company, helping customers with their service needs and ensuring smooth operations for our drivers and teams. This role is about more than answering calls-it's about building relationships, solving problems, and making a positive impact.
What You'll Do
Assist customers with service requests, billing inquiries, and account updates.
Work closely with drivers and operations teams to ensure timely and accurate service.
Provide solutions that are cost-effective and environmentally responsible.
What Makes You a Great Fit
Strong communication skills and a passion for helping people.
Experience in a fast-paced customer service environment.
Comfort with Microsoft Office tools and ability to learn new systems quickly.
Why You'll Love Working Here
Competitive pay starting at $17+ per hour (DOE).
Full benefits package including medical, dental, vision, and 401(k) with company match.
Employee programs that support your well-being and growth-scholarships, stock purchase plans, mental health resources, and more.
A culture that values teamwork, safety, and community impact.
Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.
$17 hourly 3d ago
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Call Center Representative
Lap of Love 4.0
Call center agent job in Gainesville, FL
Join Lap of Love as a CallCenter Representative and Love What You Do!
Lap of Love is looking for an experienced CallCenter Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator, this position is FULLY REMOTE and you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or callcenter environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the CallCenter Representative position. If you are offered a CallCenter Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support CallCenter hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
$16 hourly Auto-Apply 10d ago
Technical Customer Service Representative II
Rev Group 4.4
Call center agent job in Ocala, FL
Apply now " Technical Customer Service Representative II Company: REV Group, Inc. Work Hours: Mon-Fri 8a-5p, 60 min lunch Additional Locations: E-ONE manufactures custom and commercial fire trucks including pumpers and tankers, aerial ladders and platforms, rescues of all sizes, quick attack units, industrial trucks, and ARFF (aircraft rescue firefighting vehicles).
Established in 1974, E-ONE has grown to become an industry leader in just a few decades, and today employs more than 1,000 people who manufacture over 400 fire trucks per year. Innovation has been the company's driving force and continues to be the impetus behind its pursuit of innovative technologies. The result is state-of-the-art fire rescue vehicles recognized for superior firefighting and rescue capabilities.
E-ONE is part of the larger REV Group (NYSE: REVG), a leading manufacturer of specialty vehicles for the fire & emergency and recreation markets. REV Group's extensive vehicle line-up includes models such as ambulances, fire trucks, terminal trucks, RV's and much more. Our 5,000+ employees continuously demonstrate their commitment to building innovative and reliable vehicles that our customers can depend on whether for a family trip across the U.S. or when responding to an emergency. Rev Group is a veteran friendly employer and hires over 200 veterans and or those transferring out of the military each year.
SCOPE: Respond to customer parts research requests quickly and accurately to facilitate parts sales. Communicate effectively with customers, dealers, and vendors via email and telephone. Research BOMs and other technical sources for part number identification. A strong focus on meeting parts sales and customer service goals is required.
ESSENTIAL FUNCTIONS:
* Utilize automotive mechanical knowledge to identify the location of parts in fire apparatus.
* Identify parts needed for repair and service of fire apparatus using schematics, bill of materials, pictures, photographs, diagrams, and information from various computer and hard-copy sources.
* Conduct research to facilitate the sale of parts by working with manufacturers, suppliers, engineers and technical support teams.
* Create part numbers for customers to order parts.
* Collaborate with customer service and purchasing team to identify replacements for obsolete parts.
* Create documents using Word, Excel, PowerPoint, and Adobe to detail research findings for future use.
* Organize and maintain files for parts research findings for specific fire apparatus and specific parts.
* Recommend and sell aftermarket parts according to established goals.
* Provide sales promotion, pricing, and technical information/literature to dealers and customers.
* Keep operating managers informed of customer and parts sales trends.
* Administer company policies and procedures for functional responsibility and related activities.
* Communicate internally and externally using professional, clear, and concise language via telephone, email, and face-to-face conversations.
* Other duties and responsibilities as required.
POSITION EXPECTATIONS:
* Driven to satisfy customers and grow the Aftermarket business
* Treat all employees and customers fairly, courteously and with dignity
* Maintain positive relationships with customers and employees
* A team player who is focused on providing exemplary customer service
* Demonstrates continuous willingness to meet commitments
* Focus on quality and service
* Perform or assist with any operations, as required or directed, to maintain workflow or respond to production requirements.
MINIMUM REQUIREMENTS:
* 7 years of fire apparatus-related work and 5 years of production line-related work, ability to read blueprints
* Requires an advanced understanding of heavy truck components (such as axles, engines, cooling systems, etc.), electrical systems including multiplex, hydraulic systems, body/cab components (such as latches, doors, bumpers, etc.), firefighting pump and plumbing systems.
* Experience as a truck mechanic is preferred
* High school diploma or equivalent required.
* Mathematical ability is essential throughout the customer service and parts sales processes.
* Strong written and oral communication skills
* Practical computer experience is required. (MS Office suite)
PHYSICAL REQUIREMENTS:
* Ability to sit for extended periods while working at a computer.
* Occasional standing, walking, or moving about the office/warehouse.
* Ability to lift or carry items up to 10-15 pounds (such as files, laptops, or office supplies).
* Manual dexterity to operate a keyboard, mouse, and other office equipment.
* Visual ability to read documents, screens, and reports.
* Clear verbal communication for meetings, phone calls, and presentations.
* Ability to focus on detailed tasks for sustained periods.
REV Group is committed to a policy of equal employment opportunity. The Company conducts all employment practices without regard to race, sex, color, religion, national origin, age, disability, protected veteran's status, pregnancy, genetic information, sexual orientation, or any other basis prohibited by law. REV Group also undertakes affirmative action to assure equal employment opportunities for minorities and women, for persons with disabilities, and for protected veterans.
NOTICE FOR CALIFORNIA RESIDENTS
Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the link for a description of those rights and how California residents may exercise them.
$33k-37k yearly est. 5d ago
Customer Care Specialist
Gleim 3.6
Call center agent job in Gainesville, FL
The Gleim sales team is enthusiastic, knowledgeable, service-oriented, responsive, and hard-working. As the first impression, as well as the "face" of the company to our clients, the Sales Team provides solutions to the training needs of those preparing for the accounting and aviation exams.
Responsibilities:
Recommend and select products for clients based on their needs and objectives
Effectively present products and explain their benefits to potential and existing clients, both in-person and virtually
Establish and maintain lasting relationships with clients through proactive outreach and follow-up
Collaborate with team members to brainstorm strategies for client engagement and outreach initiatives
Identify and pursue potential new clients in relevant markets
Travel as needed to attend trade shows and represent the company
Stay informed and demonstrate a solid understanding of various products and services
Requirements:
Must be able to work on-site in Gainesville, Florida
Two-year degree or equivalent experience
Excellent interpersonal and customer service skills, with the ability to work effectively in a team environment
Strong initiative for outreach and the ability to present confidently to groups and individuals
Comfortable with technology and possess a willingness to learn new tools and platforms
Reliable, dependable, and motivated to achieve team goals
References required. Drug testing and background check will be conducted upon a job offer. Gleim is a drug and smoke free workplace.
$31k-36k yearly est. 60d+ ago
Customer Service Rep(05091) - 143 West Noble Ave Williston Fl
Domino's Franchise
Call center agent job in Williston, FL
Job Description
It's more fun with us!
No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you.
It all starts with you
Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling.
Drive your own career
Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity.
You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries.
Domino's CSR Responsibilities Include: :
· Demonstrating a friendly, positive attitude and great customer service skills
· Taking orders over the phone and in person
· Dealing with customer concerns
· Cash handling
· Upselling
· Making Domino's high quality pizzas
· Food and portion control
· Hygiene and food safety
· Food preparation
· General cleaning duties
Those are the basics, but here's what else you can expect:
General Job Duties
· Operate all equipment
· Stock ingredients from delivery area to storage, work area, walk-in cooler
· Prepare product
· Receive and process telephone orders
· Take inventory and complete associated paperwork
· Clean equipment and facility approximately daily
Communication Skills
· Ability to comprehend and give correct written instructions
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator)
· Must be able to make correct monetary change
· Verbal, writing, and telephone skills to take and process orders
· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed
· Ability to enter orders using a computer keyboard or touch screen Pushing
· To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push
· Trays may also be pulled
Climbing
· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station
· Toe room is present, but workers are unable to flex their knees while standing at this station
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
· Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
· Performed occasionally to stock shelves and to clean low areas
Reaching
· Reaching is performed continuously; up, down and forward
Hand Tasks
· Eye-hand coordination is essential; use of hands is continuous during the day
· Frequently activities require use of one or both hands
· Shaping pizza dough requires frequent and forceful use of forearms and wrists
Additional Information
Climbing
· Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance
Stooping/Bending
· Forward bending at the waist is necessary at the pizza assembly station
· Toe room is present, but workers are unable to flex their knees while standing at this station
· Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day
· Forward bending is also present at the front counter and when stocking ingredients
Crouching/Squatting
· Performed occasionally to stock shelves and to clean low areas
Reaching
· Reaching is performed continuously; up, down and forward
Hand Tasks
· Eye-hand coordination is essential; use of hands is continuous during the day
· Frequently activities require use of one or both hands
· Shaping pizza dough requires frequent and forceful use of forearms and wrists
$24k-32k yearly est. 5d ago
Sales Associate/Call Center Agent
Mosquito Squad 3.3
Call center agent job in Ocala, FL
We are looking for highly motivated, determined, competitive and highly personable individuals to come be the “voice” of Mosquito Squad. Your primary responsibility will be to answer inbound calls, promote and sell the full suite of Mosquito Squad services, with a focus on our 21-day barrier treatment program. While working a flexible schedule, you'll use your exceptional interpersonal skills to listen to customer's needs, explain our products and services in detail; then recommend the solution that best fits those needs.
Mosquito Squad provides comprehensive, ongoing training in all of our products and service to ensure you can overcome customer objections. As an Inbound Sales Associate you will also be given access to our state of the art CRM software to keep details at hand. Additionally, managers/sales support provide realtime sales coaching/feedback, weekly team huddles and ongoing training.
Come Join our team! RESPONSIBILITIES• Be the "Voice" of Mosquito Squad by embodying professionalism, courtesy, tenacity and subject matter expert of company knowledge
• Promote and sell the full suite of Mosquito Squad services with a focus on the 21-day Protective Barrier Treatment
• Follow Mosquito Squad's structured sales process during inbound sales calls
• Demonstrate excellent listening skills, demonstrating empathy and understanding of customer needs
• Overcome customer objections
• Cold calling warm leads
• Upgrade single treatment customers to full season treatment
• Follow-up and Close sales with new and former customers
• Complete required forms / update CRM client record
QUALIFICATIONS• Highly motivated and determined
• Excellent interpersonal and listening skills
• Strong ability to overcome customer objections
• Highly able to manage rejection and continue to close sales
• Willingness and desire to follow a structure sales process
• Detail oriented in tracking customer information and sales progress
• Reliable transportation
PERKS• Flexible schedule
• Ongoing training
• High Commission potential
• Excellent brand Compensation: $12.00 - $15.00 per hour
We're Mosquito Squad, protecting families locally and globally from the nuisance and dangers of mosquitoes and ticks and always driven by
Passion. Service. Education. Giving.
As the inventor of the Protective Barrier Treatment in 2005, we approach every day with a passion to do our best in every capacity so our clients can enjoy their yards and outdoor spaces.
We strive to provide extraordinary service in every aspect of our client relationships, from the first time we answer their phone call to continually treating their property with the utmost respect.
We educate consumers on how to avoid mosquito and tick bites.
We impact the global community through giving and by helping raise funds to eliminate malaria in Africa through our partnership with Malaria No More. While we fight annoying bites for our clients here at home, for many the fight against the bite is literally a matter of life and death.
Mosquito Squad offers best in class paid training and onboarding, flexible schedule, company trucks and state of the art sales/routing system to ensure your day is efficient. Join our Squad today!
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchise location, and not to Mosquito Squad Corporate.
$12-15 hourly Auto-Apply 60d+ ago
Alterations Customer Service Representative
Davids Bridal 4.8
Call center agent job in Gainesville, FL
The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David's Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups. Essential Job Functions:
Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Use all systems to manage the customer flow to deliver five-star customer experience.
Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alterations services and personalization options.
Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
Maintain high dress code standards as required by the Dress Code policy.
Greet and escort all alterations customers to and from alterations for appointments.
Press, steam, and spot clean all merchandise.
Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Build long-term relationships to meet and exceed customer satisfaction and loyalty.
Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
Maintains a clean and well-organized alterations room.
Performs duties and tasks as assigned by store management.
Physical Demands:
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
Education & Credentials:
High school diploma or equivalent degree
1-2 years prior retail experience in an apparel or specialty store environment.
Prior sewing experience is helpful.
Prior experience with computerized POS (Point of Sale) system
$24k-29k yearly est. 7d ago
Customer Service Representative - State Farm Agent Team Member
Gabe Oleksy-State Farm Agent
Call center agent job in Palatka, FL
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Free food & snacks
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Gabe Oleksy - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Uncovering customer needs through a discovery conversation.
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$24k-32k yearly est. 14d ago
Customer Service Representative
Circle K Stores, Inc. 4.3
Call center agent job in Lake Butler, FL
Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.
As a Customer Service Representative, you will enjoy:
* Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
* Flexible Schedules
* Weekly Pay
* Weekly Bonus Potential
* Large, Stable Employer
* Fast Career Opportunities
* Work With Fun, Motivated People
* Task Variety
* Paid Comprehensive Training
* 401K With a Competitive Company Match
* Flexible Spending/Health Savings Accounts
* Tuition Reimbursement
Your key responsibilities:
You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.
Provide regular and predicable onsite attendance.
You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!
You are good at:
* Selling products to customers
* Providing excellent customer care
* Communication and friendly conversation
* Performing at a quick pace while having fun
* Working as part of a team to accomplish daily goals
* Coming up with great ideas to solve problems
* Thinking quickly and offering suggestions
Great if you have:
* Retail and customer service experience
* Sales associate or cashiering experience
* High school diploma or equivalent
* Motivation to advance in your career!
* Willingness to learn and have fun!
Physical Requirements:
* Ability to stand and/or walk for up to 8 hours
* Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
* Occasionally lift and/or carry up to 60 pounds from ground to waist level
* Push/pull with arms up to a force of 20 pounds
* Bend at the waist with some twisting up to one hour a shift
* Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.
Click below to review information about our company's use of the federal E-Verify program to check work eligibility:
In English
In Spanish
$23k-28k yearly est. 4d ago
Call Center Customer Service Representative
CDS Family & Behavioral Health Services 3.4
Call center agent job in Gainesville, FL
CDS Family & Behavioral Health Services, Inc we are looking for a motivated CallCenter Customer Service Representative to join our Customer Service department. You will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also, you should be able to resolve customer queries and direct the urgent ones to the senior management.
You should be able to make outbound calls to the customers informing them about promotional offers. In addition to this, you should be able to gather feedback from customers and maintain a record of the same. Furthermore, you should process customer refunds and handle any special requests professionally.
To perform at this job role, you should be aware of the customer service practices and maintain a calm composure at all times. Also, you should be able to maintain an accurate record of all customer details and update the same in a timely manner.
Get in touch with us if you have the experience and skills, we are looking for. We would love to have you onboard.
Responsibilities
Making daily inbound and outbound calls
Listening and addressing customer queries
Building a long-lasting business relationship with clients
Maintaining and updating the record of all customer communications
Providing clients with the necessary product information
Processing customer applications and refund requests
Escalating urgent queries to the senior management
Making follow-up calls
Informing clients about promotional offers
Maintaining and updating call logs
Responding to customer emails
Calling clients to obtain and verify relevant information
Managing customer database
Requirements
Bachelor's degree in Business Management, Business Administration, or a related field
Proven work experience as a CallCenter Customer Service Representative, CallCenter Representative, or a related field
Knowledge of customer service practices and guidelines
Highly detail-oriented and organized individual
Excellent communication and interpersonal skills
Ability to handle stressful situations and maintain a calm composure
Good computer skills
Strong time management and multitasking skills
Ability to work independently and collaboratively with the team
Having an eye for detail and good listening skills
Ability to offer excellent customer service
$22k-27k yearly est. 60d+ ago
Customer Service Representative
Graybar 4.6
Call center agent job in Gainesville, FL
Make a difference.
As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.
In this role you will:
Ensure every customer experience is top notch in quality
Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
Take an active role in selling Graybar goods and services on inbound calls
Provide support on product selection and application
Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims
What you bring to the table:
Strong communication skills
Ability to handle a variety of customer situations with enthusiasm and tact
Some retail or counter sales experience preferred
High School education
2 year or 4 year degree preferred
Shift and Hours: Monday - Friday, 8:00am - 5:00pm.
Compensation Details: The expected starting rate of pay for this position is $20.00 per hour, with compensation subject to increase based on experience.
The Value of Graybar:
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Enjoy our Disability Benefits at no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program.
Reach your career goals with our Educational Reimbursement and Career Development Programs.
And More Perks that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
Why should you join Graybar?
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it's the right thing to do and the right way to run our business.
We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.
That's what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.
Apply now and find out what's next for you.
Equal Opportunity Employer/Vet/Disabled
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$20 hourly Auto-Apply 12d ago
BDC Representative
Beck Automotive Group
Call center agent job in Palatka, FL
Salary:
BDC Representative- Automotive Experience Highly Preferred
Beck Automotive Group
Job Introduction:
The Beck Automotive Group owns 5 dealerships; it is growing and looking for career-minded professionals who want to grow with our 400-employee organization. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. At Beck, we are searching for a talented BDC Representative that can assist our growth in our automotive enterprises.
About Us:
Beck Automotive Group is a dynamic and rapidly expanding automotive dealership group with a strong commitment to excellence and community engagement.
Job Description:
As a BDC Representative at Beck Automotive, you will act as a liaison between the dealership's service department and our customers, ensuring a smooth and efficient process. This department is responsible for handling customer inquiries, scheduling service appointments, and providing exceptional customer service. The role requires strong communication skills, attention to detail, and a customer focused approach to improve service retention and enhance the overall customer experience.
Key Responsibilities:
Customer Service
Answer a high volume of incoming calls while providing excellent customer service.
Maintain and update customer information in the CRM system.
Address all customer inquiries and concerns regarding service and parts.
Follow up with customers after service visits to ensure satisfaction and gather feedback.
Maintain a professional and courteous demeanor in all customer interactions.
Appointment Scheduling
Schedule service appointments and follow up with customers to confirm or reschedule.
Manage appointment calendars and ensure efficient scheduling.
Follow up with 'no show' to re-engage and reschedule appointments.
Lead Generation and Relationship Building
Identify service leads through outbound calls and other communication channels.
Build rapport with customers to foster loyalty and repeat business.
Implement personalized contact strategies to enhance customer experience.
Proactively contact customers to schedule regular and recall maintenance and preventative services.
Qualifications:
Strong customer service and communication skills.
Ability to handle high volume of calls and other communication efficiently.
Ability to work independently and/or as part of a team in a fast-paced environment.
Strong organizational, relationship-building, and time management skills.
Ability to multitask and prioritize customer needs.
Knowledge of the automotive industry and vehicle maintenance is preferred.
Previous experience in customer service, sales, or telemarketing is highly preferred.
Requirements:
Ability to provide and exhibit great customer service skills
High School Diploma, GED or equivalent
Maintain professional business attire and appearance
Self-starter and ability to be a great team player
Valid in-state driver's license and automobile insurance
Resume must be uploaded, and application questionnaire must be completed for immediate consideration.
Must be able to work in the U.S. without sponsorship and be a current resident.
Must pass pre-employment testing including background checks, MVR, and drug screening.
Company Benefits:
Competitive Pay Plan: We recognize and reward your contributions.
Low-Cost Health Insurance: Starting as low as $82.07 per pay period.
Quality Dental & Vision Insurance: Comprehensive coverage for your well-being.
Amazing Scholarship Program: 100% paid college tuition for you, your spouse, or children.
Company Paid Life Insurance: $25,000 benefit for your peace of mind.
Daycare Assistance: We provide 50% of daycare premium costs at participating locations.
Work-Life Balance: We're closed every Sunday, allowing you to recharge.
Retirement 401(k) Plan: Plan for your future.
Company Provided Training: We invest in your professional development.
Paid Vacation: Take time off to relax and rejuvenate.
6 Paid Holidays: Celebrate special moments with your loved ones.
Employee Purchase Discounts: Enjoy special pricing on our vehicles, parts, and service.
Drug-Free Workplace: We prioritize safety and well-being.
Terms
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$25k-41k yearly est. 4d ago
Customer Service Representative - State Farm Agent Team Member
Ric Hansen-State Farm Agent
Call center agent job in Gainesville, FL
Job DescriptionROLE DESCRIPTION: As a Customer Service Representative for Ric Hansen State Farm, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.
Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.
RESPONSIBILITIES:
Establish customer relationships and follow up with customers, as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
Promote successful and long-lasting customer relations.
QUALIFICATIONS:
Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
Experience managing client relationships is preferred
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal, and listening
Dedicated to customer service
Able to anticipate customer needs
Able to effectively relate to a customer
BENEFITS:
Paid time off (holidays and personal/sick days)
Salary plus commission/bonus
Growth potential/opportunities for advancement within my agency
$24k-32k yearly est. 3d ago
CSR
CFL Pizza, LLC
Call center agent job in Gainesville, FL
Job Description
Hiring Immediately! As a team member at Pizza Hut, it's your job to help make hungry people happy as a cook, CSR, or production person. We offer flexible schedules to meet your needs in a great environment! Pizza Hut could be the right next step for you!
We're looking for people who love serving customers, have experience in the restaurant industry and who want to be part of a large restaurant franchise! If you want to build a great career while providing fast, fun and friendly service to our customers, Pizza Hut is the perfect place to learn, grow and succeed!
May be eligible for benefits and vacation based on hours worked.
Must be at least 16 years of age.
Hourly compensation depends on experience
Ability to work nights and weekends preferred
Benefits
Medical/Dental/Vision Insurance after one year averaging 30 hours or more
One week paid vacation after one year averaging 30 hours or more
Company-paid GED Program
Employee Assistance Program
401(K) available after 6 months, must be 20.5 years old. Enrollment in January
Career Advancement Opportunities
$24k-32k yearly est. 3d ago
Customer Service Representative - State Farm Agent Team Member
Tish Oleksy-State Farm Agent
Call center agent job in Gainesville, FL
Job DescriptionABOUT OUR AGENCY: With over 30 years as a State Farm agent, our office is a fast-paced, goal-driven environment where motivated individuals can thrive. Were a high-achieving agency, consistently ranking among the top in production, and we provide real opportunities for career growthour Agent Aspirant Program has helped launch multiple successful agency owners.
Our team is structured for success, with dedicated outbound specialists focused on bringing in new business and in-book specialists building lasting relationships with existing clients. If you enjoy a challenge, love hitting goals, and want to be part of a team that works hard and wins together, this is the place for you.
We offer competitive commissions, individual and team bonuses, health insurance, a SIMPLE retirement plan with a 3% match, and paid vacation & sick days. Our culture is energetic and rewardingwe dont watch the clock; we chase success.
Outside the office, we stay active in the community, supporting charities like PACE Center for Girls, Habitat for Humanity, and Bread of the Mighty. If you're looking for more than just a job and want to build a meaningful career in a supportive environment, wed love to meet you!
Responsibilities:
Establish customer relationships and follow up with customers, as needed.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
As an Agent Team Member, you will receive...
Simple IRA
Hourly pay plus commission/bonus
Health benefits
Paid time off (vacation and personal/sick days)
Flexible hours
Growth potential/Opportunity for advancement within my agency
License reimbursement
Requirements:
Interest in marketing products and services based on customer needs
Excellent communication skills - written, verbal and listening
People-oriented
Detail oriented
Proactive in problem solving
Able to learn computer functions
Ability to work in a team environment
If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.
This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.
$24k-32k yearly est. 1d ago
Bilingual Customer Service Representative
Florida One Insurance 4.0
Call center agent job in Gainesville, FL
Job Description
Join Florida One Insurance as a Full-Time Bilingual Customer Service Representative, where you can immerse yourself in a dynamic environment that values your skills and growth. In this onsite position, you'll have the unique opportunity to engage directly with customers, solving their insurance-related problems and ensuring a positive experience. Your bilingual abilities will enhance our customer service, allowing you to connect with a diverse client base. Experience a competitive salary range from $42,600 to $92,000 annually, reflecting your contributions and dedication to our mission.
This role not only emphasizes customer-centricity but also fosters a culture of empathy and professionalism. Here, your hard work is noticed, and you can thrive alongside energetic colleagues. You will have benefits such as Medical, Dental, Vision, Life Insurance, Competitive Salary, and Paid Time Off. Take the exciting step to elevate your career in the insurance industry by applying today!
Who are we? An Introduction
With over a decade of industry experience, Florida One Insurance Agency is dedicated to providing personalized coverage tailored to your unique needs. We recognize that every driver is different. That's why our team of experienced and knowledgeable agents is here to help you navigate the complexities of auto insurance. We work closely with you to ensure you have the right protection-at the best possible price. At Florida One, we pride ourselves on delivering exceptional customer service. Whether you have questions or need support, we're always just a call or click away. Our Mission We are committed to empowering our clients with the knowledge and tools to make confident, informed insurance decisions. By building lasting relationships based on trust and transparency, we're with you every step of the way.
Make a difference as a Bilingual Customer Service Representative
As a Bilingual Customer Service Representative at Florida One Insurance, each day offers fresh challenges and rewarding interactions. You'll kick off your morning by checking emails and voicemails before diving into assisting clients-addressing inquiries about policies, processing changes, and managing claims in both English and Spanish. Whether you're fielding calls or welcoming walk-in customers, your role is pivotal in ensuring every client feels informed, supported, and valued. Collaboration with our agents is essential, as you work together to provide exceptional customer service.
Whether helping a client understand their coverage or offering reassurance after an accident, you become the friendly voice they trust. This fast-paced environment demands excellent communication and empathy, making it a fulfilling opportunity for those who thrive on teamwork and compassion.
What we're looking for in a Bilingual Customer Service Representative
To excel as a Bilingual Customer Service Representative at Florida One Insurance, several key skills are essential. Strong communication abilities are paramount, enabling you to convey information clearly and effectively in both English and Spanish. Empathy and compassion are crucial, as you'll be addressing the concerns of clients who may be experiencing stressful situations.
Problem-solving skills are also vital; you'll need to think critically and creatively to resolve issues while ensuring a high level of customer satisfaction. Additionally, strong interpersonal skills will help you build rapport with clients and foster productive collaboration with your team and agents. A customer-centric mindset is essential, as your primary goal is to ensure clients feel informed and valued throughout their insurance journey.
Flexibility and adaptability in a fast-paced environment are necessary to keep up with the varied demands of the role.
Make your move
If you think this job aligns with your requirements, then submitting an application is simple. Good luck!
$28k-33k yearly est. 12d ago
Customer Service Representative
Fastsigns 4.1
Call center agent job in Ocala, FL
Do your friends and co-workers refer to you as a people person? Have friends or people told you or suggested you go into sales? Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so we are looking for employees just like you in the ever-changing Sign Industry. As a FASTSIGNS Customer Service Representative, you will be the initial contact with current customers as well as prospective customers in our FASTSIGNS Center. You will work with customers in numerous ways such as email, telephone, in-person and at their place of business. You will be working to build long-lasting relationships by turning prospects into customers and then into long term clients. The sign industry is ever changing and dynamic. All you have to do is look all around and you'll see there are signs of all types everywhere. You will never be bored working in the sign industry as even the smallest of jobs up to very large projects are unique and highly customized. FASTSIGNS is the franchise industry leader with over 700 locations in many countries worldwide. We have the most extensive training programs both online and in-person in the industry. Working for FASTSIGNS will allow you to grow your personal and business skills. At FASTSIGNS we pride ourselves on the best customer service in the Sign Industry and to prove it we survey our customers to ensure we constantly improve our service. Our ideal candidate for this position is someone who is outgoing, responsive, eager to learn and has the ability to build relationships. Great listening skills, documentation and organization are highly valued in candidates for this position. You will learn to prepare estimates, implement work orders and ensure timely delivery of finished orders. You will be involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center. We are not just looking for just anyone to fill this position, we are looking for someone that believes they are the best! We don't consider this position as an entry-level we consider the position a stepping stone for any individual who wants a career path and personal growth in their life. If you think you have what it takes to be successful in this dynamic industry we encourage you to apply. Are you that person? Compensation: $16.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$16 hourly Auto-Apply 60d+ ago
Customer Service Representative - State Farm Agent Team Member
James Buss-State Farm Agent
Call center agent job in Lake Butler, FL
Job DescriptionBenefits:
Hourly pay plus commission/bonus
401(k)
Bonus based on performance
Competitive salary
Flexible schedule
Opportunity for advancement
Paid time off
Training & development
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with James Buss - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
Answer customer inquiries and provide policy information.
Assist customers with policy changes and updates.
Process insurance claims and follow up with customers.
Maintain accurate records of customer interactions.
QUALIFICATIONS:
Communication and interpersonal skills.
Detail-oriented and able to multitask.
Previous customer service experience preferred.
$25k-33k yearly est. 13d ago
Automotive BDC Representative (Call Center Agent)
Parks of Gainesville
Call center agent job in Gainesville, FL
Make a minimum of 100 outbound calls per day to service prospects
Respond to all internet leads, inquiries, and follow-ups via phone, text, and email
Confirm and schedule appointments, ensuring maximum show rates
Maintain accurate notes and updates in the CRM (DriveCentric)
Work closely with the sales team and managers to pass along qualified opportunities
Follow dealership scripts and guidelines to ensure brand consistency
Meet or exceed daily, weekly, and monthly performance goals
Participate in daily team meetings and performance reviews
Requirements:
Prior experience in a high-volume callcenter or BDC is preferred
Strong communication skills and phone etiquette
Ability to thrive in a fast-paced, goal-driven environment
Basic computer and CRM navigation skills
Reliable attendance is non-negotiable
Available to work full-time, including some evenings and weekends
Compensation & Perks:
Competitive hourly rate or salary
Bonus & commission structure based on appointment shows and sales
Paid training
Health, dental, and vision benefits available
Opportunity for growth within a high-performing dealership group
Two shift options available. Open 8am-5pm or Closing 9am-6pm
Opener preferred
Apply Today: Ready to join a winning team and make an impact from day one? Apply now and start your career in one of the fastest-growing departments in the dealership!
$25k-40k yearly est. Auto-Apply 60d+ ago
Customer Service Tech - Ocala, FL
D.R. Horton, Inc. 4.6
Call center agent job in Ocala, FL
D.R. Horton, Inc. is currently looking for an Customer Service Technician. The right candidate will primary goal is to maintain an elevated level of customer satisfaction among homeowners. This is achieved by facilitating all customer warranty requests, whether by making the actual repairs or scheduling subcontractors to make repairs. The Customer Service Technician is responsible for proactively resolving customer issues after the closing of the home.
This is a full-time hybrid position with main office located in Ocala, Fl.
D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at **************** for more information.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
* Evaluates homeowner repair issues to determine if they are warrantable items
* Processes written or electronic work orders and/or verbal instructions from supervisor for homeowner repairs
* Performs necessary repairs to homes such as carpentry work, drywall, texture repair and painting
* Schedules and manages subcontractors to make designated warranty repairs
* Ensure all repairs are completed within compliance standards
* Certifies warranty work is completed within contractor obligations
* Develop and maintain good rapport with subcontractors and homeowners
* Follows up with homeowners to ensure concerns are addressed in a timely and professional manner
* Processes charge-back documentation and invoices
* Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
* Ability to work overtime
* Ability to travel overnight
Education and/or Experience
* High school diploma or general education degree (GED)
* Three or more years related experience, including carpentry work, drywall, texture repair and painting
* Must have a vehicle capable of carrying supplies, valid driver's license and be willing to drive among designated communities in daytime and nighttime
* Excel in effective and positive communications
* Work effectively in high pressure situations
* Ability to work independently and be productive without supervision
* Ability to provide a systematic approach in carrying out assignments
* Ability to utilize DRH Warranty applications on a smart phone, tablet, or laptop
* Proficiency with MS Office and email
* Ability to lift and/or move up to 50 pounds
Preferred Qualifications
* Prior customer service experience a plus
* Experience with minor electrical, plumbing and HVAC repair work preferred
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:
* Medical, Dental and Vision
* 401(K)
* Employee Stock Purchase Plan
* Flex Spending Accounts
* Life & Disability Insurance
* Vacation, Sick, Personal Time and Company Holidays
* Multiple Voluntary and Company provided Benefits
Build YOUR future with D.R. Horton, America's Builder. #WeBuildPeopleToo
How much does a call center agent earn in Gainesville, FL?
The average call center agent in Gainesville, FL earns between $20,000 and $39,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Gainesville, FL