Call Center Agent
Call center agent job in Meridian, ID
Job DescriptionDescription:
Join Our Inside Sales Center as a Call Center Agent
At Renewal by Andersen, we don't just lead the window industry - we dominate it. We're not just talking about it; Forbes named us one of the best employers for women in 2023, and Newsweek called us one of America's greatest workplaces. We're expanding fast and looking for game-changers like you to join our unstoppable team.
About Us: At Renewal by Andersen, a division of Andersen Windows, we're transforming the home improvement industry. Founded in 1903, Andersen Windows is the world's largest and most recognized brand in window and door systems. Our mission is to deliver an unparalleled window and door replacement experience for homeowners.
Why This Role Is Perfect for Sales Professionals: Join our dynamic Inside Sales team and play a crucial role in driving our company's growth! This is a fantastic opportunity for motivated sales professionals who excel in a fast-paced environment and thrive on achieving (or exceeding) goals. As a fulltime in office position, you will enjoy the fun and dynamic culture within the Inside Sales Center (ISC), with ample support from your dedicated coaches and leaders.
Why You'll Love It Here:
Competitive Pay: $20 hourly PLUS an uncapped bonus. Sky's the limit! Our incentive structure is uncapped, and performance based.
Top-Notch Training: Kickstart your journey with intensive, personalized training so you're set up for success out the gate.
Epic Environment: Work in-office at our new Boise, ID office with a team that's as driven as you are.
Current Schedule Range: Mon-Fri 8AM-8PM MST and Saturdays 9:45am-6pm MST. (Schedule subject to change).
Perks & Benefits:
Comprehensive Benefits: Health, dental, vision, life insurance, and a 401k with employer match. We've got you covered.
Fun & Competitive: Jump into sales contests, enjoy PTO, and celebrate paid holidays - including a flex holiday of your choice.
Culture of Excellence: Thrive in an epic corporate culture that values and supports every single team member.
Primary Responsibilities:
High-Energy Sales Calls: Reach out to up to 30 homeowners per hour and manage a high volume of outbound calls from potential customers with some inbound call taking and digital outreach.
Precision and Organization: Accurately document and track appointments to ensure seamless customer interactions and follow-up.
Teamwork: Demonstrates positivity and inclusivity to contribute in a meaningful way for the betterment of the team.
What We're Looking For:
Customer Service Focused Individuals: We love to see a strong background in customer service with the openness to learn and grow in a sales field.
Bilingual Skills: A big plus, but not required.
Sales-Driven Attitude: Metrics-driven with a strong sales mindset.
Join us, and let's make magic happen. Apply today and become a vital part of a team that's all about growth, success, and achieving the extraordinary.
#MARKETING
Requirements:
Call Center Hiring Immediately
Call center agent job in Boise, ID
Description Are you looking for a company that is founded on growth and opportunity? Are you having trouble finding a company that values its employees and is committed to personal growth and development? Are you currently stuck sitting in the same role with little to no advancement? Here at DaBella, we are a people company, and our focus is OUR people. That's why we stand behind our Core Values We Lead. We Care. We Grow! In fact, most of our upper management have started in this very same role and have been able to find not just a job but also a career. Our team of leaders are passionate about goals, growth, and developing the next chain of leaders here within our company and Call Center.
What we offer here at DaBella is a different type of career experience. We offer hourly base pay plus uncapped bonus opportunities within our Call Center. Starting pay is $20.00 - $21.00 per hour plus Uncapped Bonuses
At DaBella We understand that it can be hard living off just an hourly wage or working multiple jobs to support your family. Therefore, we offer a lucrative bonus structure for top performers! Best of all there is no cap on income or growth opportunities.
This is a full-time position 35 hours a week plus opportunities to work overtime if available.
Responsibilities:· Take Inbound and make outbound calls to new and existing customers from our database· Engage with each customer and update call log and dispositions accurately· Reach out to previous customers for new sales opportunities· Meet or exceed daily call volume and production goals· Build rapport and urgency to persuade new customers to schedule a free consultation· NO COLD CALLING
What DaBella offers:· (AM Shift) 6:30 am - 2:00 pm starts at $20.00 + Uncapped Bonus!· (PM Shift) 1:30 pm - 9:00 pm starts at $21.00 + Uncapped Bonus!· Uncapped Bonus! Average monthly bonus is $2,500 with Top Performers earning $4,500 a month in bonuses alone!· Competitive benefits!· Advancement opportunities and internal promotions
Benefits:Employees and their families are eligible to enroll in:· Medical, Dental, and Vision· Health Savings Account (HSA)· Company Sponsored Life Insurance· Supplemental Life Insurance· Long-term and short-term disability· Accident protection· Employee assistance program - access to counseling services and other tools to improve work/family/life balance· Pet Insurance for your furry family member· 401k plan· Additional Insurance Programs includingo UHC Rewardso Rally Healtho One Pass Select (gym membership subscription)
Additional Perks:· VPTO (Volunteer paid time off) year-round incentives to give back to your local community· Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences· Relocation opportunities to other branches across the nation Each DaBella Employee receives:· 80 hours of Paid Time Off annually with incremental increases· 6 paid holidays during a calendar year effective day one of employment Physical Requirements:· Ability to remain in a seated position for multiple hours at a time· Entering text or data into a computer utilizing a traditional keyboard· Ability to hear, understand and distinguish speech - in person/telephone
DaBella is the recognized leader in home improvement services, building lasting value in roofing, siding, windows, and baths/showers. We are the fastest-growing home improvement company in the nation, with a goal of transforming the industry from the ground up.
Experienced in sales, marketing, retail, collections, call center, insurance, or telemarketing? Apply today for immediate consideration!
*This is an ON-SITE position* To learn more about DaBella, visit us at **************
Auto-ApplyCustomer Service Representative | Full-Time|
Call center agent job in Coeur dAlene, ID
Heritage Health is seeking a full-time (1.0 FTE) Customer Service Representative to join our team at our Center for Healthy Living in Coeur d' Alene, Idaho. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.
Schedule: 7:00am to 5:30pm
Why You Should Join our Dynamic Healthcare Team:
Passionate Purpose: We're committed to enhancing lives, every day.
Unmatched Support: We are committed to a fun and supportive team environment.
Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.
Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.
Exceptional Rewards: Competitive pay, and benefits
Benefits:
Health Insurance: 100% employer-paid employee coverage for medical, dental, and vision plans for full-time employees.
Life Insurance: Employer-paid for 1x annual salary (optional coverage available for additional cost).
Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.
Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.
Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.
Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.
The Client Services Representative is responsible for delivering exceptional customer service to all Heritage Health clients during the check-in and check-out process. This role works closely with clinical staff to ensure patient visits are processed efficiently and accurately. The representative is also responsible for implementing and adhering to established Heritage Health policies and protocols to support a seamless and professional client experience.
Requirements
Minimum of two (2) years of office experience; experience in a medical or healthcare setting strongly preferred
Ability to pass an enhanced background check conducted by the Idaho Department of Health and Welfare Criminal History Unit
Strong organizational, communication, and customer service skills
Proficient in the use of standard office software and equipment
Ability to maintain confidentiality and adhere to HIPAA regulations
Essential Functions:
Greet and check in clients, ensuring demographic information and insurance details are updated at each visit
Answer incoming calls using a multi-line phone system, take accurate messages, and promptly relay them to counselors
Schedule appointments for new and existing clients using three electronic practice management systems
Make appointment reminder calls for all scheduled clients
Verify Medicaid coverage at each visit and obtain Healthy Connections authorization when applicable
Collect co-pays from self-pay and third-party payer clients at each visit; refer clients unable to pay to the billing/collections team
Assist with client check-out as needed
Create and maintain client charts in accordance with documentation standards
Audit counselor charts for clinical documentation compliance based on funding source requirements
Track and document No Show appointments; follow established No Show protocol
Process all scheduled self-pay clients through the Medicaid system to verify potential coverage
Maintain a clean and organized waiting area throughout the day
Perform general office duties including copying, faxing, scanning, and handling incoming/outgoing mail
Maintain regular and predictable attendance
Perform other duties as assigned to support clinic operation
Key Success Factors:
Demonstrated proficiency in general office duties, including filing, scanning, and managing administrative tasks
Consistently professional phone etiquette and effective verbal communication skills
Strong problem-solving abilities with the capacity to manage multiple priorities in a fast paced environment
Solid organizational skills with attention to detail and accuracy
Working knowledge of insurance processes, including Medicaid and third-party payer systems
Excellent customer service skills, with the ability to interact compassionately and efficiently with diverse client populations
Job Overview:
Working Conditions: Work is normally performed in a typical interior, medical work environment in a clinic building. Work may be demanding and chaotic at times. May be exposed to a patient population that will present a variety of contagious diseases, physical injuries, and emotional states of mind.
Physical Requirements and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Must be able to stand, sit, and be mobile for one-third to two-thirds of the workday
Frequent use of hands for fingering, handling, and feeling (over two-thirds of the time)
Reaching with hands and arms occurs approximately one-third of the workday
Occasional climbing, balancing, stooping, kneeling, or crouching (less than one-third of the time)
Requires frequent verbal communication and active listening (over two-thirds of the time)
Must be able to lift or exert force up to 10 pounds approximately 50% of the time, and up to 25-40 pounds less than one-third of the time
Rarely required to lift more than 41 pounds
Must be capable of efficient keyboard use and possess the ability to hear, see, speak, and read effectively
Safety: Heritage Health enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each employee is responsible for completing all training requirements, participating in emergency response tasks as requested, and serving on safety committees and teams as requested. In addition, employees must accept the responsibility for maintaining the safety of themselves and others by adhering to all written and verbal instructions, promptly reporting and/or correcting all hazards or unsafe conditions and providing feedback to supervisors and management on all safety issues.
Salary Description $19.81 to $28.20 an hour
Boost Voice Call Center Agent
Call center agent job in Coeur dAlene, ID
Pay: $16.28/hr with an additional $2/hr Hours Worked Incentive (HWI)*
Hours of Operation: 7 days a week 5:00AM-9:00PM PST.
Full Time Schedule: 40 hours per week with OT based on business needs and can fall anywhere within hours of operation.
Work Location: 200 W Hanley Ave. Coeur d'Alene, Idaho 83814
Onsite/ Hybrid opportunity: Onsite first 30 days of production minimum, then Hybrid 3 days a week onsite, 2 days a week at home: based on attendance and performance.
Boost Infinite Voice Agent Position Overview:
Boost Wireless is now building a cutting-edge 5G network to revolutionize wireless services. Our goal is to challenge established carriers and drive innovation, relying on dedicated individuals who share our passion. Our wireless teams shape the future. We seek individuals with boundless energy, intelligence, and a commitment to excellence to join our exciting journey. The opportunity to be part of our story is here. We are INSPIRO!
Boost Wireless Support Team Members provide quality technical and customer service support, ensuring customer satisfaction. Responsibilities include resolving inquiries efficiently, assisting with billing and payments, analyzing call trends for improvement, communicating product value, and offering solutions to customer needs and technical challenges.
Perks and Benefits:
$2/hr Hours Worked Incentive available up to Tier 3 (must work 72 hours in a pay period to be eligible).
$500 Joining Bonus: $100 paycheck after 30 days, $100 paycheck after 60 days, $300 paycheck after 90 days of continuous employment.
Paid Onsite Training, Competitive wages based on position.
Full-Time 40 hrs per week with opportunity for overtime.
AWESOME BENEFITS!!!! Full Medical, Dental, Vision, paid holidays, Life Insurance, Long-Term Disability, & Short-Term Disability.
Progressive PTO and Annual Cash Out: 1st year= 120 hours, 2nd year= 140 hours, 3rd year= 160 hours, 4+ years= 180 hours earned.
DAY ONE eligibility of 401k investment, with 3% match after 1 year.
Childcare Reimbursement up to $250 monthly after 90 days of employment.
$750 Employee Referral Bonus with no cap: $200 paycheck after 30 days, $200 paycheck after 60 days, and $350 paycheck after 90 days.
$25 Internet/Gas Stipend per month after 60 days of employment.
2 paid 'You Days': one earned after 90 days and 120 days.
*Conditions apply to various benefit eligibility
Key Responsibilities:
Customer Service: Provide professional and courteous customer service by answering incoming calls, addressing customer inquiries, and resolving issues or concerns promptly and effectively.
Call Handling: Handle a high volume of inbound and outbound calls while maintaining a positive and enthusiastic attitude. Follow call scripts and guidelines to ensure consistent and accurate communication.
Issue Resolution: Identify customer needs and concerns, troubleshoot problems, and find appropriate solutions. Escalate complex issues to supervisors or specialized departments when necessary.
Product Knowledge: Develop a comprehensive understanding of the products, services, and processes to assist customers effectively. Stay updated on company offerings, promotions, and policies.
Data Entry: Accurately enter and update customer information in the company's database. Maintain detailed and organized records of all interactions and transactions.
Documentation and Reporting: Prepare reports, summaries, and documentation of customer interactions, providing insights and recommendations for process improvements.
Team Collaboration: Collaborate with colleagues and supervisors to share knowledge, best practices, and strategies for delivering exceptional customer service. Foster a positive and supportive team environment.
Quality Assurance: Adhere to company guidelines and quality standards to ensure consistency, accuracy, and professionalism in all customer interactions.
Time Management: Effectively manage time and prioritize tasks to meet service level agreements and individual performance targets.
Continuous Learning: Stay updated on industry trends, customer service techniques, and product knowledge through training sessions, workshops, and self-study.
Requirements:
High school diploma or equivalent; college degree is a plus.
Previous experience in a call center or customer service role is preferred.
Excellent verbal and written communication skills in English.
Proficiency in using call center software and other relevant computer applications.
Strong problem-solving and decision-making abilities.
Ability to handle customer complaints or difficult situations calmly and professionally.
Flexibility to work in a rotating shift schedule, including evenings, weekends, and holidays.
Strong attention to detail and ability to multitask effectively.
#ExperinceInspiro by becoming part of #InspiroNation AND APPLY NOW!
Submit your Resume to *****************
Easy ApplyCall Center Agent
Call center agent job in Meridian, ID
Full-time Description
Join Our Inside Sales Center as a Call Center Agent
At Renewal by Andersen, we don't just lead the window industry - we dominate it. We're not just talking about it; Forbes named us one of the best employers for women in 2023, and Newsweek called us one of America's greatest workplaces. We're expanding fast and looking for game-changers like you to join our unstoppable team.
About Us: At Renewal by Andersen, a division of Andersen Windows, we're transforming the home improvement industry. Founded in 1903, Andersen Windows is the world's largest and most recognized brand in window and door systems. Our mission is to deliver an unparalleled window and door replacement experience for homeowners.
Why This Role Is Perfect for Sales Professionals: Join our dynamic Inside Sales team and play a crucial role in driving our company's growth! This is a fantastic opportunity for motivated sales professionals who excel in a fast-paced environment and thrive on achieving (or exceeding) goals. As a fulltime in office position, you will enjoy the fun and dynamic culture within the Inside Sales Center (ISC), with ample support from your dedicated coaches and leaders.
Why You'll Love It Here:
Competitive Pay: $20 hourly PLUS an uncapped bonus. Sky's the limit! Our incentive structure is uncapped, and performance based.
Top-Notch Training: Kickstart your journey with intensive, personalized training so you're set up for success out the gate.
Epic Environment: Work in-office at our new Boise, ID office with a team that's as driven as you are.
Current Schedule Range: Mon-Fri 8AM-8PM MST and Saturdays 9:45am-6pm MST. (Schedule subject to change).
Perks & Benefits:
Comprehensive Benefits: Health, dental, vision, life insurance, and a 401k with employer match. We've got you covered.
Fun & Competitive: Jump into sales contests, enjoy PTO, and celebrate paid holidays - including a flex holiday of your choice.
Culture of Excellence: Thrive in an epic corporate culture that values and supports every single team member.
Primary Responsibilities:
High-Energy Sales Calls: Reach out to up to 30 homeowners per hour and manage a high volume of outbound calls from potential customers with some inbound call taking and digital outreach.
Precision and Organization: Accurately document and track appointments to ensure seamless customer interactions and follow-up.
Teamwork: Demonstrates positivity and inclusivity to contribute in a meaningful way for the betterment of the team.
What We're Looking For:
Customer Service Focused Individuals: We love to see a strong background in customer service with the openness to learn and grow in a sales field.
Bilingual Skills: A big plus, but not required.
Sales-Driven Attitude: Metrics-driven with a strong sales mindset.
Join us, and let's make magic happen. Apply today and become a vital part of a team that's all about growth, success, and achieving the extraordinary.
#MARKETING
Salary Description $20/hourly plus bonus
Customer Service Rep(07321) - 50 W. Neider Ave
Call center agent job in Coeur dAlene, ID
Domino's in Coeur d'Alene is looking for great people who want to make some good dough. The main requirement is to have fun and help your team where it is needed. For benefits all employees receive 50% off carryout orders, we offer health insurance, free crew pies during scheduled shifts and flexibility with scheduling needs. We are open from 10am to 2am every day and having openings anytime you are available between those hours. We have flexible schedules and can almost accommodate any need to help you out with the hours you have available to work. Domino's is the #1 pizza company in the world and there are many opportunities with Domino's to grow a great career for a leader in the pizza industry.
Job Description
Job duties are to help in the store where needed. We have different areas of the store that have certain duties and responsibilities. The areas are Phones, Front Counter, Box Tagging, Oven Tending and Makeline. We have a fast paced and fun environment to accomplish the goals of our team. Pay ranges from $10 an hour for first timers and go up to $20 an hour for our top Assistant Managers. These jobs can lead to a promotion of General Manager at your own store with the right candidate. Great pay and a great job for anyone who has an interest in pizza.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Call Center Representative
Call center agent job in Boise, ID
Join Lap of Love as a Call Center Representative and Love What You Do!
Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care.
Essential Functions & Responsibilities:
Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents.
Provide customer service by engaging in positive interactions with pet families
Answer a high volume of customer service calls in a work from home/ remote environment
Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules
Gather and accurately document the pet's medical information and schedule appointments in an effective manner
Meet all productivity, quality, and performance standards
Go above and beyond to provide stellar customer service to pet families and our veterinarians
Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines
Other duties may be assigned to the employee to ensure the highest standard of customer service
Requirements
Experience working in high call volume, customer service, or call center environments
A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported.
Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom
Previous experience in a work-from-home environment or working with minimal peer interactions
High attention to detail and ability to adapt to new processes
Expected to be present for work, on time, every day for the entire duration of their shift
Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period.
Physical Job Requirements:
Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard.
Ability to lift up to 15 pounds
Schedule
Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year
Schedule includes nights/weekends/holidays
Must attend mandatory 4-week intensive training program at the beginning of employment
Benefits
Medical Insurance Plans with 100% employee funded HSA option available
Dental and Vision Insurance Plans
Company Funded Wellness Resources (Mental, Financial, and Physical)
Life Insurance (Basic, Voluntary, and AD&D)
Long Term and Short Term Disability Insurance
Retirement Plan (Traditional 401k with 3% match & Roth 401k)
Generous Paid Time Off
Generous Paid Parental Leave
Bereavement Leave
Training & Development
Pet Insurance
Remote Work From Home
Compensation
This position is hourly non-exempt and is eligible for overtime
Hourly pay starts at $16.00 per hour
Auto-ApplyCustomer Service Representative - Route & Customer Success
Call center agent job in Boise, ID
New System | Full-Time | Route-Based (Box Truck) New System is a family-owned linen rental company serving restaurants and medical/dental partners across the Pacific Northwest. We're hiring a route-based Customer Service Rep who's equal parts service pro + relationship builder.
Why you'll like it here
* You're not stuck at a desk - your route is your territory
* Strong training + support (you won't be thrown to the wolves)
* Real impact: you help customers stay stocked, solve issues fast, and make their week easier
What you'll do
* Deliver/pick up linens & supplies; verify tickets and collect signatures
* Manage customer inventory levels (keep them stocked-not buried)
* Use mobile tools to document service, routes, and updates
* Handle customer issues professionally (fix what you can, escalate what you can't)
* Identify add-ons that genuinely help customers (mats, paper/soap, aprons, etc.)
* Collect payments when needed and keep documentation accurate
* Drive safely, complete pre/post-trip inspections, and support our safety culture
You're a fit if you are
* Friendly, organized, and accountable
* Comfortable working independently and talking with customers daily
* Detail-minded with inventory, paperwork, and follow-through
Requirements
* Valid driver's license; comfortable driving a box truck (training provided)
* Able to lift/push/pull up to 50 lbs repeatedly
* Comfortable using mobile apps daily
* Background check + drug screening required for fleet drivers
* Paid weekend coverage (when assigned) On-call hours: Sat/Sun 8:00am-4:30pm
We offer Route Sales Drivers:
* Base Salary of $57,293 plus commissions
* Full-time, stable work
* Medical, Dental, Vision, and Life Insurance
* 401K with Employer Match
* Paid Time Off and Holiday Pay
* A Fun and Exciting Work Environment
* Growth and advancement opportunities
Apply with your resume and a quick note: "What does great service look like when nobody's watching?"
Customer Service Consultant
Call center agent job in Pocatello, ID
Job Description
Stoneyellow Dental Care is seeking a Customer Service Consultant to join our team. As a Customer Service Consultant, you will be responsible for providing exceptional customer service to our patients and assisting them with any inquiries or concerns they may have. This role plays a crucial part in ensuring our patients have a positive experience with our dental practice.
Responsibilities:
Respond to patient inquiries via phone, email, and in-person
Schedule appointments and manage the appointment calendar
Assist patients with billing and insurance questions
Handle patient feedback and resolve any issues in a timely manner
Maintain patient records and ensure accuracy of information
Must be able to provide personable, friendly "World Class" customer service to internal and external customers
Coach and provide valuable feedback to team members, fostering their professional growth
Formulate, articulate, and prioritize project activities, ensuring clarity and alignment
Develop well-founded conclusions and recommendations based on thorough analysis
Proactively seek new knowledge and skills, contributing to the development of intellectual capital within our organization
Qualifications:
High school diploma or equivalent
1-2 years of customer service experience
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to work in a fast-paced environment
If you are a customer service professional looking to make a difference in the healthcare industry, we encourage you to apply for the Customer Service Consultant position at Stoneyellow Dental Care. Join our team and help us provide top-notch care to our patients!
Representative II, Customer Service Operations
Call center agent job in Boise, ID
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution. The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/16/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service Representative
Call center agent job in Boise, ID
Inventor Gregory Taylor started work on this invention in 1976, with the goal of reducing the “average Joe's” electric bill. By 1995, Taylor had invented the KVAR™ Energy Controller (KEC) Unit, a one-of-a-kind cost saving tool and received his first U.S. Patent in August of that same year. (U.S. PATENT # 5,440,442) KVAR™ Energy Savings, Inc. (KVAR™ Corp.), a Florida State corporation, began manufacturing and distributing the KVAR Energy Controller (KEC) in 1995
Job Description
Job Summary
We are seeking a Customer Service Representative to join our growing team. In this role, you will field calls, emails, and chat requests from customers who have questions, comments, or complaints about our products and services. You will also assist customers in placing orders. All of our Customer Service Representatives are trained to understand the full menu of our offerings so that they can provide our customers with excellent service. We prefer candidates who have some background in customer service or sales, but we are willing to train the right person.
Responsibilities
Listen, document, and help resolve conflicts with customers
Answer questions or handle complaints from customers
Field phone calls, emails, and chat requests
Provide information to customers about order status and product queries
Process customer orders/changes/returns according to established department policies and procedures
Work closely with the credit department to resolve disputed credit items
Qualifications
Requirements and Qualifications
High school diploma or equivalent
Customer service experience a plus
Experience with corporate phone systems or switchboard preferred
Flexible schedule
Additional Information
All your information will be kept confidential according to EEO guidelines.
Customer Service Representative
Call center agent job in Meridian, ID
Job Description
Plumbing Solutions of Idaho in Meridian, ID is actively seeking a full-time Customer Service Rep (CSR) to join our amazing team. Are you organized and punctual? Do you enjoy providing exceptional customer service? Would you like to work for a plumbing company that values its employees? If so, please read on!
This dispatch position earns a competitive wage of $17-$20 per hour. We provide excellent benefits and perks, including health insurance with a company contribution, a health savings account (HSA), paid dental, paid vision, paid life insurance, short-term disability, a 401(k) with matching, an employee assistance program (EAP), paid time off (PTO), holidays, vacations, paid day off for your birthday. Our team regularly enjoys company-sponsored family-friendly events. Additionally, we offer our CSRs bonus incentives. If you are ready to be a part of a winning team, apply today!
ABOUT PLUMBING SOLUTIONS OF IDAHO
Over our 19+ years of service to our community, we have been recognized as a trusted name in-home services. We have a reputation for excellent customer service, and we set a high standard for ourselves. As a name that our community trusts, we always go above and beyond to earn our clients' trust and deliver results that live up to our legacy of quality.
Our team is full of efficient and reliable professionals who are friendly and welcoming. We enjoy a family-oriented culture and work together as a team. Our company values our employees, and we like to show our appreciation through performance rewards. In addition to excellent benefits and perks, we offer a supportive work environment! We want to welcome you to come join our team!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)
In this CSR position, you play a very important role in our plumbing company. The first steps in performing a perfect service call rests with you! Your ability to book service calls and fill the schedule is essential to the team's success. Every day, you maintain the plumbing technicians schedule by booking incoming calls and scheduling outbound calls. With organization and the help of office resources you will prioritize calls based on job type urgency.
Maintaining a welcoming demeanor, you build sustainable relationships and trust with our customers through open and friendly communication. You easily handle customer objections, provide appropriate solutions in a timely manner, and follow up with clients to ensure issues are resolved. With great attention to detail, you keep records of customer interactions, process customer accounts, and file documents. Your role plays a pivotal part in helping our customers receive quick service. Our company could not function without you! You find great satisfaction in keeping us organized and efficient!
QUALIFICATIONS FOR A CUSTOMER SERVICE REP (CSR)
High school diploma
Customer support experience OR experience as a client service representative
Strong phone contact handling skills, including the ability to actively listen
Familiarity with customer relationship management (CRM) systems
Experience providing customer service over the phone would be a plus. Are you adaptable and helpful? Can you effectively prioritize multiple tasks? Are you organized and attentive to detail? Do you work well independently? If yes, you might just be perfect for this dispatch position!
WORK SCHEDULE FOR A CUSTOMER SERVICE REP (CSR)
This full-time position works Monday - Friday, 8 AM - 5 PM.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this dispatch job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 83642
Customer Service Representative - Boise, ID
Call center agent job in Boise, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Call center agent job in Meridian, ID
A fast-paced local office of an International Franchise has an opening for a Customer Service Representative. Our customers love us! We have an over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection is a locally owned and operated, well-established Home Improvement Company dedicated to excellent customer service and quality workmanship. What You Will Receive
Earn competitive pay depending on your skills, experience, and availability
Work during traditional business hours with some flexibility - no nights or weekends!
Professional office with a friendly touch!
Excellent training and support
Branded apparel available (or business casual attire)
Responsibilities
Strong telephone and written communication skills
Dedication to excellent customer service
Outgoing personality; enjoys working with people
Able to manage small business details while working independently
Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, PowerPoint
Knowledge of home repair and light remodeling is a plus
Experience working in a Customer Service Role or Telemarketing Role preferred
Confident in selling over the phone.
Experience handling customer payments.
Competitive wages DOE plus performance bonus of $1,000 a month available. Benefits and incentive plans are available to qualified applicants. For immediate consideration, apply online via the application to the right. Check us out on the web at: *************************** Compensación: $14.00 - $17.00 per hour
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers. We service the entire Treasure Valley area including: Boise, Meridian, Garden City, Eagle, Nampa, Caldwell, Star, Letha and the surrounding communities.
If you're interested in:
High earnings potential
A flexible schedule that you control
Using your skills to help improve other's lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991 (and we've been in Boise since 2003!). Each Handyman Connection franchise is locally owned and operated, backed by the company that helped launch the industry.
Auto-ApplyCustomer Service Representative | Part-Time|
Call center agent job in Coeur dAlene, ID
Heritage Health is seeking a Part-time (0.5 FTE) Customer Service Representative to join our team in Coeur d' Alene, Idaho at our Street Medicine Clinic. We prioritize work-life balance and offer a supportive environment to ensure our team members thrive both professionally and personally.
Schedule:
Monday 11:30am-5pm 30 min lunch
Tuesday 11:30am-5pm 30 min lunch
Wednesday 11:30am-5pm 30 min lunch
Thursday 11:30am-5pm 30 min lunch
Friday 9:30am-2pm no lunch
Why You Should Join our Dynamic Healthcare Team
Passionate Purpose: We're committed to enhancing lives, every day.
Unmatched Support: We are committed to a fun and supportive team environment.
Balanced Lifestyle: No weekends or holidays, ensuring a healthy work-life balance.
Collaborative Care: Work with a dedicated team to provide the best patient outcomes in the right settings.
Exceptional Rewards: Competitive pay, and benefits
Benefits:
Health Insurance: 50% employer-paid employee coverage for medical, dental, and vision plans for part-time employees.
Life Insurance: Employer-paid for 1x annual salary up
Disability Insurance: Short-term disability insurance based on age & salary. 100% employer-paid long-term disability insurance.
Retirement: 403 (b) plan: Heritage Health matches up to 4% of employee contributions.
Paid Time Off Benefits: 120 hours Paid Time Off (PTO) in your first year, 56 hours Extended Illness Bank (EIB) in your first year, 8 paid holidays for full-time employees, amounts are pro-rated for part-time employees who are .5 FTE or higher.
Employee Assistance Program (EAP): Enjoy free telehealth visits for healthcare, counseling, and health and wellness coaching for all employees and their immediate household members.
The Customer Service Representative (CSR) delivers exceptional service to all Heritage Health patients during the check-in and check-out process. This role collaborates closely with medical assistants and healthcare providers to ensure efficient and timely patient visits. The CSR also supports the implementation of Heritage Health policies and protocols to maintain operational excellence and a positive patient experience.
Requirements
Minimum of two years of office experience; medical preferred.
Experience with Athena EHR systems preferred
Must be able to pass Idaho Department of Health and Welfare Criminal History Unit enhanced background check for our Rathdrum Clinic
Your Essential Duties:
Checks in clients and updates demographics, including insurance information, at each visit.
Verifies Medicaid at each visit and obtains Healthy Connections authorization if needed.
Ensures each account has a DMS screen and verifies current homeless and migrant/seasonal status.
Answers a multi-line phone system for the clinic, takes accurate messages and delivers them promptly to providers or counselors.
Schedules appointments for new and established clients using the electronic practice management system.
Makes reminder calls for all scheduled clients.
Collects co-pays from self-pay and third-party payer clients at each visit.
Directs clients who are unable to pay their co-pay to the billing or collections staff.
Checks out clients as needed.
Creates and organizes client charts.
Tracks No-shows and follows the No Show protocol.
Processes all self-pay clients on the schedule through the Medicaid system to check for coverage.
Maintains the cleanliness and order of the waiting room area throughout the day.
Performs general office duties such as copying, faxing, scanning, and handling mail.
Your Success Factors
Understanding of medical terminology and healthcare office procedures
Familiarity with HIPAA regulations and patient confidentiality requirements
Knowledge of electronic health records (EHR) systems (e.g., Athena)
General understanding of Heritage Health policies and services
Strong interpersonal and communication skills (verbal and written)
Proficiency in using computers, office software, and scheduling tools
Effective problem-solving and conflict resolution
Ability to maintain professionalism and compassion under pressure
Ability to handle sensitive patient information with discretion
Ability to work independently and as part of a team
Job Overview
Working Conditions: Work is normally performed in a typical interior/office work environment in a
medical clinic building. Work may be demanding and chaotic at times. May be exposed to patient
population that will present a variety of contagious diseases, physical injuries, and emotional states of
mind.
Physical/Mental Requirements:
Prolonged periods of sitting at a desk and working on a computer.
May lift up to 15 pounds at times.
Must be able to access and navigate various departments of a given location.
Must be able to complete tasks in a noisy or stressful environment.
Must be able to adhere to process protocol.
Salary Description $19.81-$28.20
Representative II, Customer Service Operations
Call center agent job in Boise, ID
**What Customer Operations Support contributes to Cardinal Health** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations is responsible for providing services to customers by acting as a liaison in problem-solving, research and order problem/dispute resolution.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Provide problem resolution for order issues in a timely manner
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years' experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems required
+ Team-oriented mindset
+ Demonstrate a passion for healthcare
+ Strong organizational skills and attention to detail
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance, including usage of SOP's and written instructions.
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Demonstrate excellent communication skills
+ Must be able to multitask in a fast-paced environment
+ Must maintain a distraction free workspace.
**Anticipated hourly range:** $15.00 to $22.57 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 10/31/2025 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************
Customer Service Representative
Call center agent job in Meridian, ID
Plumbing Solutions of Idaho in Meridian, ID is actively seeking a full-time Customer Service Rep (CSR) to join our amazing team. Are you organized and punctual? Do you enjoy providing exceptional customer service? Would you like to work for a plumbing company that values its employees? If so, please read on!
This dispatch position earns a competitive wage of $17-$20 per hour. We provide excellent benefits and perks, including health insurance with a company contribution, a health savings account (HSA), paid dental, paid vision, paid life insurance, short-term disability, a 401(k) with matching, an employee assistance program (EAP), paid time off (PTO), holidays, vacations, paid day off for your birthday. Our team regularly enjoys company-sponsored family-friendly events. Additionally, we offer our CSRs bonus incentives. If you are ready to be a part of a winning team, apply today!
ABOUT PLUMBING SOLUTIONS OF IDAHO
Over our 19+ years of service to our community, we have been recognized as a trusted name in-home services. We have a reputation for excellent customer service, and we set a high standard for ourselves. As a name that our community trusts, we always go above and beyond to earn our clients' trust and deliver results that live up to our legacy of quality.
Our team is full of efficient and reliable professionals who are friendly and welcoming. We enjoy a family-oriented culture and work together as a team. Our company values our employees, and we like to show our appreciation through performance rewards. In addition to excellent benefits and perks, we offer a supportive work environment! We want to welcome you to come join our team!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)
In this CSR position, you play a very important role in our plumbing company. The first steps in performing a perfect service call rests with you! Your ability to book service calls and fill the schedule is essential to the team's success. Every day, you maintain the plumbing technicians schedule by booking incoming calls and scheduling outbound calls. With organization and the help of office resources you will prioritize calls based on job type urgency.
Maintaining a welcoming demeanor, you build sustainable relationships and trust with our customers through open and friendly communication. You easily handle customer objections, provide appropriate solutions in a timely manner, and follow up with clients to ensure issues are resolved. With great attention to detail, you keep records of customer interactions, process customer accounts, and file documents. Your role plays a pivotal part in helping our customers receive quick service. Our company could not function without you! You find great satisfaction in keeping us organized and efficient!
QUALIFICATIONS FOR A CUSTOMER SERVICE REP (CSR)
High school diploma
Customer support experience OR experience as a client service representative
Strong phone contact handling skills, including the ability to actively listen
Familiarity with customer relationship management (CRM) systems
Experience providing customer service over the phone would be a plus. Are you adaptable and helpful? Can you effectively prioritize multiple tasks? Are you organized and attentive to detail? Do you work well independently? If yes, you might just be perfect for this dispatch position!
WORK SCHEDULE FOR A CUSTOMER SERVICE REP (CSR)
This full-time position works Monday - Friday, 8 AM - 5 PM.
ARE YOU READY TO JOIN OUR TEAM?
If you feel that you would be right for this dispatch job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Location: 83642
Customer Service Representative - Pocatello, ID
Call center agent job in Pocatello, ID
Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field
Job Description
Tasks
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Check to ensure that appropriate changes were made to resolve customers' problems.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms to determine whether a particular loss is covered by insurance.
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
Tools
used in this occupation:
Autodialers
- Autodialing systems; Predictive dialers
Automated attendant systems
- Voice broadcasting systems
Automatic call distributor ACD
- Automatic call distribution ACD system
Scanners
Standalone telephone caller identification
- Calling line identification equipment; Dialed number identification systems DNIS
Technology
used in this occupation:
Contact center software
- Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email
Customer relationship management CRM software
- Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM
Electronic mail software
- Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook
Network conferencing software
- Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat
Spreadsheet software
- Microsoft Excel
Knowledge
Customer and Personal Service
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Clerical
- Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
English Language
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Qualifications
Skills
Active Listening
- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
- Talking to others to convey information effectively.
Service Orientation
- Actively looking for ways to help people.
Persuasion
- Persuading others to change their minds or behavior.
Reading Comprehension
- Understanding written sentences and paragraphs in work related documents.
Critical Thinking
- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
- Communicating effectively in writing as appropriate for the needs of the audience.
Coordination
- Adjusting actions in relation to others' actions.
Social Perceptiveness
- Being aware of others' reactions and understanding why they react as they do.
Negotiation
- Bringing others together and trying to reconcile differences.
Abilities
Oral Comprehension
- The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
- The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
- The ability to speak clearly so others can understand you.
Speech Recognition
- The ability to identify and understand the speech of another person.
Written Expression
- The ability to communicate information and ideas in writing so others will understand.
Near Vision
- The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
- The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
- The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Additional Information
If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.
Customer Service Representative
Call center agent job in Meridian, ID
Job DescriptionA fast-paced local office of an International Franchise has an opening for a Customer Service Representative. Our customers love us! We have an over 50% repeat/referral customer base and are seeking additional office support for our growing business. Handyman Connection is a locally owned and operated, well-established Home Improvement Company dedicated to excellent customer service and quality workmanship.
What You Will Receive
Earn competitive pay depending on your skills, experience, and availability
Work during traditional business hours with some flexibility no nights or weekends!
Professional office with a friendly touch!
Excellent training and support
Branded apparel available (or business casual attire)
Responsibilities
Strong telephone and written communication skills
Dedication to excellent customer service
Outgoing personality; enjoys working with people
Able to manage small business details while working independently
Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, PowerPoint
Knowledge of home repair and light remodeling is a plus
Experience working in a Customer Service Role or Telemarketing Role preferred
Confident in selling over the phone.
Experience handling customer payments.
Competitive wages DOE plus performance bonus of $1,000 a month available. Benefits and incentive plans are available to qualified applicants. For immediate consideration, apply online via the application to the right. Check us out on the web at: ***************************
Representative II, Customer Service Ops
Call center agent job in Boise, ID
**_What Customer Service Operations contributes to Cardinal Health_** Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
The Representative II, Customer Service Operations processes orders for distribution centers and other internal customers in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems and responds to customer questions, clearly communicating delays, issues and resolutions. This job also processes non-routine orders, such as product samples, and ensures that special requirements are included in an order.
**_Responsibilities_**
+ Offer professional and timely service as a representative of Cardinal Health at-Home
+ Support an inbound call queue, providing assistance in placing orders, searching products, processing returns, responding to order inquiries, providing delivery updates, and answering questions
+ Process orders for distribution centers and internal customers in accordance to scheduling, demand planning and inventory
+ Provide problem resolution for order issues in a timely manner including delays
+ Process non-routine orders such as product samples that have special requirements
+ Multitask in a fast paced environment
**_Qualifications_**
+ High School diploma, GED or equivalent, or equivalent work experience, preferred
+ 2-4 years experience in Customer Service preferred
+ Prior computer experience using Microsoft Office systems
+ Team-oriented mindset
+ Strong organizational skills and attention to detail
+ Excellent communication skills
+ A passion for healthcare
**_What is expected of you and others at this level_**
+ Applies acquired job skills and company policies and procedures to complete standard tasks
+ Works on routine assignments that require basic problem resolution
+ Refers to policies and past practices for guidance
+ Receives general direction on standard work; receives detailed instruction on new assignments
+ Consults with supervisor or senior peers on complex and unusual problems
+ Other duties as assigned.
**Anticipated hourly range:** $15.70 per hour to $22.50 per hour
**Bonus eligible:** No
**Benefits:** Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
+ Medical, dental and vision coverage
+ Paid time off plan
+ Health savings account (HSA)
+ 401k savings plan
+ Access to wages before pay day with my FlexPay
+ Flexible spending accounts (FSAs)
+ Short- and long-term disability coverage
+ Work-Life resources
+ Paid parental leave
+ Healthy lifestyle programs
**Application window anticipated to close:** 02/11/2026 *if interested in opportunity, please submit application as soon as possible.
_The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity._
_Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply._
_Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal_ _Opportunity/Affirmative_ _Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law._
_To read and review this privacy notice click_ here (***************************************************************************************************************************