Call center agent jobs in Illinois

Stevens Industries, Inc. is seeking an experienced and detail-oriented Architectural Specification Representative to join our STEVENSWOOD laminated panels division. This role focuses on increasing product specifications within the design, architectural, and millwork communities, ensuring our premium laminated panel products are top-of-mind for commercial, institutional, and residential projects. The ideal candidate will already have proven experience in specification sales, a strong understanding of decorative surface materials, and the ability to build relationships that influence product selection from concept through project completion. ESSENTIAL FUNCTIONS: Identify, target, and develop relationships with architects, designers, millworkers, and other key decision-makers to secure STEVENSWOOD laminated panels in project specifications. Conduct market research to stay informed on industry trends, emerging surface technologies, and competitive products in the decorative panels space. Collaborate with internal teams, including sales, marketing, and engineering, to provide technical expertise and ensure product solutions meet customer needs. Deliver engaging product presentations, lunch-and-learns, and training sessions to design and construction professionals. Maintain detailed records of specification activity, opportunities, and follow-up using CRM tools. Assist in the development of sales tools, samples, and marketing collateral to support specification growth. Monitor industry standards and certifications relevant to laminated panel products to ensure product compliance and credibility. Requirements Proven success in a specification representative or related sales role within the building products, decorative surfaces, or millwork industries. Strong network within the architectural and design community, with the ability to influence product selection. Excellent presentation and communication skills, both in-person and virtual. Solid understanding of material performance attributes, fabrication processes, and applications for laminated panels or similar products. Ability to work independently, travel within an assigned territory, and manage multiple projects simultaneously. Bachelor's degree in Business, Marketing, Architecture, Interior Design, or related field OR a minimum of 5 years relevant industry experience.

Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community. Responsibilities Handle Inquiries: Respond to customer questions and provide detailed information about our products and services. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions. Provide Support: Assist customers with enrollment processes and guide them through our energy solutions. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions. Qualifications Educational Background: High school diploma/GED required; a degree in a related field is preferred. Experience: Previous experience in customer service or a related field is beneficial. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively. Compensation $60,000 - $120,000 (Annually) About Clae Goldman Team Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.

Customer Service Representative | Leading Logistics Client We're looking for a Customer Service Representative (CSR) to join our client's logistics operations team in La Salle, IL. If you have hands-on experience handling customer inquiries, shipment tracking, or issue resolution, this is an excellent opportunity to grow with a company that values precision, reliability, and service excellence. What You'll Do: Handle inbound and outbound calls related to shipment tracking, OS&D (Over, Short & Damage), and delivery inquiries. Investigate and resolve billing discrepancies, documentation issues, and lost freight cases. Coordinate with internal teams-Safety, Linehaul, and Shop-to ensure timely and accurate resolutions. Perform clerical tasks including data entry, invoice processing, and maintaining shipment records. Escalate complex issues to management or HR when necessary. Follow all on-site safety protocols and wear required PPE while working near the dock. What You Bring: Previous customer service experience, ideally in a call or logistics environment. Strong ability to multitask and manage multiple customer inquiries efficiently. Experience with freight tracking, OS&D processes, or shipment resolution. Excellent communication, organization, and computer skills. Dependable, punctual, and comfortable with an early 7:00 AM start. Willingness to work onsite and comply with safety and PPE requirements. ] Preferred Skills: Background in logistics, transportation, or warehouse operations. Knowledge of shipment documentation or billing processes. Familiarity with call scripts and structured issue-resolution workflows. 📍 Location: (Onsite - La Salle, IL) 💵 Pay: $18 - $20/hour. 🕒 Schedule: Monday-Friday | 7:00 AM - 3:30 PM 🎯 Interview: In-person If you have an interest in the Customer Service Representative, please apply now! Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act • Los Angeles City Fair Chance Ordinance • Los Angeles County Fair Chance Ordinance for Employers • San Francisco Fair Chance Ordinance v

Motivated Call Center Representative: Appointment Scheduling Specialist 📞 Kickstart Your Career in Customer Service! Are you a motivated individual passionate about helping customers and ready to thrive in a fast-paced, supportive team? We are immediately hiring two full-time Call Center Representatives to join our growing team in Elk Grove Village, IL. This is an excellent entry-level opportunity for candidates eager to start a professional career. You'll play a critical role in managing our customer calendar, ensuring efficiency, and providing world-class service while earning $18.20 hourly. What You'll Be Doing: Essential Duties and Responsibilities As an Appointment Scheduling Specialist, your primary focus will be managing high-volume customer interactions related to service appointments: High-Volume Call Handling: Efficiently manage a high volume of inbound and outbound calls to schedule, confirm, and reschedule customer appointments. Customer Support: Provide accurate information about our services and resolve scheduling-related inquiries with professionalism and empathy. System Management: Utilize scheduling software and CRM systems to manage calendars, update customer records, and meticulously document all interactions. Proactive Communication: Proactively reach out to customers regarding upcoming appointments and manage necessary confirmations. Quality Assurance: Follow communication scripts while maintaining the flexibility to adapt to individual customer needs. Performance: Consistently meet or exceed performance metrics related to call handling time, accuracy, and customer satisfaction. Team Collaboration: Collaborate with team members and other departments to resolve scheduling conflicts and continuously improve processes. Requirements & What You'll Bring We're hiring for attitude and drive! If you possess these traits, we encourage you to apply: High school diploma or equivalent is required. No prior experience required! Previous call center or customer service experience is a plus. Strong verbal and written communication skills. Excellent listening, problem-solving, and multitasking abilities. Ability to remain calm and professional in a fast-paced environment. Basic computer skills (Microsoft Office, email, etc.). Familiarity with scheduling software and CRM systems is a plus. If you're eager to grow in a supportive environment and possess a strong commitment to customer satisfaction, apply to join our team today!

Job Title: Bilingual Customer Service Representative Industry: Manufacturing Compensation: $45,000 - $55,000 / Year Work Schedule: Monday - Friday, 9:00 AM - 6:00 PM or 10:00 AM - 7:00 PM Benefits: This position is eligible for medical, dental, vision, and 401(k). About Our Client: Addison Group is hiring for our client, a rapidly growing wholesale and distribution company that recently expanded its Chicago facility. They pride themselves on their fast-paced, team-oriented culture and offer opportunities for growth into account management and sales roles. Job Description: We are seeking a motivated Customer Service Representative to join a dynamic, expanding team. This individual will serve as the main point of contact for customers, providing exceptional service through order management, product inquiries, and problem resolution. Key Responsibilities: Respond to customer inquiries via phone, email, and chat in a timely and professional manner. Process and manage customer orders, including quotes, confirmations, and shipment updates. Resolve customer issues, ensuring a positive experience and maintaining long-term relationships. Collaborate with internal departments to address product availability, customization, or logistics needs. Share information about new products, services, and promotions to enhance the customer experience. Maintain accurate records and ensure consistent follow-up on outstanding matters. Qualifications: 1-2 years of customer service experience in an office, wholesale, or related environment. Bilingual in English and Spanish preferred. Excellent verbal and written communication skills. Strong attention to detail and ability to manage multiple tasks simultaneously. Team-oriented with a customer-first mindset. Proficient with Microsoft Office 365 and general computer applications. Additional Details: Direct Hire opportunity. Business casual environment. On-site role located in Chicago's West Side area. Perks: Opportunities for professional growth into Account Management or Sales. Supportive and energetic team culture. Rapidly growing organization with potential for long-term advancement. Bonus and commission potential. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Title: Customer Service/Arbitration Specialist Duration: 5 months contract (potential to extend) Schedule: Monday-Friday, 8:30 AM - 5:00 PM (40 hours/week) Work Type: On-site Travel: None required Position Summary: The Arbitration Specialist is responsible for reviewing customer complaints related to vehicle sales, investigating issues, mediating disputes between buyers and sellers, and ensuring compliance with national arbitration policies and state/federal regulations. The goal is to resolve issues efficiently while maintaining customer satisfaction and auction integrity. Key Responsibilities: Review and investigate vehicle condition complaints and inspection reports. Determine validity of claims and authorize additional inspections as needed. Mediate disputes and negotiate repairs or price adjustments to resolve conflicts. Ensure compliance with auction policies and legal regulations (title, mileage, frame damage, etc.). Maintain detailed case files for each arbitration. Liaise with state/federal authorities for issues like odometer fraud or salvage titles. Promote post-sale inspection services to customers. Communicate clearly with all involved departments (sales, inspection, etc.). Ensure workplace safety and follow company safety protocols. Qualifications: High School Diploma or GED required; postsecondary education a plus. 3-5 years of automotive, mechanical, or body shop experience (especially involving complaint resolution). Strong verbal/written communication and organization skills. Knowledge of vehicle arbitration laws and regulations. Valid driver's license with a clean record. Ability to stand, walk, and perform light physical tasks regularly.

this is not an IT tech support role. We are a manufacturing company. The Customer Solution Specialist is responsible for managing accounts through reactive and proactive telephone contact and email to maintain and grow sales as well as provide technical support to customers. Perform, execute and coordinate all work including technical matters related to customer service activities. Primary Responsibilities and Duties Service customer requests for quotes and orders received through multiple channels of communication. Convert quotes to orders. Consult with sales on commercial and technical issues as required. Assist customers with accurate transactions and industry specific product information. Provide conveyor recommendations and technical assistance for conveyor belting solutions. Utilize telephone sales and support skills to create interest and offer value-added products and services to customers. Build and expand customer relationships and help ensure replacement and increased business. Meet or exceed departmental KPI requirements. Handle RGAs credits and complaints as needed. Other projects and duties as assigned. Knowledge and Skill Requirements: 2 to 5 years of previous business to business customer service experience or college degree. Excellent verbal and written communication skills. Strong mathematical and technical aptitude. Self-managed, team player, who can work independently. Experience with a CRM, MRP/ERP System, order management and a call center environment. Experience in a manufacturing environment desirable. Working knowledge of Windows-based software. Understanding part numbers, policies and products. Compliance in price policies, discount structures and fees. Must be able to work in the US Competencies Drives results and deadline driven Detail oriented Planning and organizing Communicates effectively Influence, negotiate and impact results Key Behaviors Are accountable to others Have the courage to challenge the status quo Are honest with co-workers and customers Able to be innovative problem solvers Are engaged team members Add value to the Company Expects excellence of self and others Overserves top customers Understands, simplifies and acts to improve processes Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

The ideal candidate loves talking to people and proactively solving issues. The candidate will be responsible for maintaining customer accounts. Coordinate between the customer, vendors, and sales to ensure proper delivery to customer. Responsibilities include but are not limited to order entry, record keeping of purchase orders and MRA processing. This position requires employee to be in the office 3 days a week. This IS NOT a fully remote opportunity. POSITION SUMMARY Maintain customer accounts. Coordinate between the customer, vendors, and sales to ensure proper delivery to customer. Responsibilities include but are not limited to heavy order entry, record keeping, PO and MRA processing. ESSENTIAL FUNCTIONS Order Processing. 20.0 Process/fill orders and/or verify pricing and terms. Correspondence Reading. 10.0 Read correspondence from both internal and external sources. Delivery Follow-up. 5.0 Monitor and/or report Company fill rate performance to delivery schedules. Order Monitoring. 5.0 Monitor and verify the status of customer orders. Order Reporting. 20.0 Prepare and/or deliver orders coverage, shipments, invoicing and other reports related to order processing. Vendor Scheduling. 15.0 Arrange scheduling for vendors' production facility to meet delivery requirements. Customer Relationships 10.0 Maintain customer relationships by interfacing with customer staff (engineering, purchasing, etc.) Inventory Planning. 5.0 Plan and document future inventory needs, policies and procedures. Plan levels of inventory required and ensure that replenishment techniques are executed properly. Customer Inquiries. 5.0 Respond to customer or potential customer requests for information and/or problem solving. Non-Moving Inventory. 5.0 Identify non-moving inventory items and arrange for disposal. POSITION QUALIFICATIONS • Accountability - Ability to accept responsibility and account for his/her actions. • Accuracy - Ability to perform work accurately and thoroughly. • Communication, Oral - Ability to communicate effectively with others using the spoken word. • Communication, Written - Ability to communicate in writing clearly and concisely. • Customer Oriented - Ability to take care of the customers' needs while following company procedures. • Detail Oriented - Ability to pay attention to the minute details of a project or task. • Friendly - Ability to exhibit a cheerful demeanor toward others. • Interpersonal - Ability to get along well with a variety of personalities and individuals. • Patience - Ability to act calmly under stress and strain, and of not being hasty or impetuous. • Relationship Building - Ability to effectively build relationships with customers and co-workers. • Responsible - Ability to be held accountable or answerable for one's conduct. • Tactful - Ability to show consideration for and maintain good relations with others. • Tolerance - Ability to work successfully with a variety of people without making judgments. • Working Under Pressure - Ability to complete assigned tasks under stressful situations. SKILLS & ABILITIES Education: Bachelor's degree (or equivalent experience) Experience: 4+ plus year of experience with logistics background. Computer Skills: SAP, strong MS Excel skills, MS Word Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. The actual salary offered will be based on several factors including but not limited to the qualifications of the applicant, years of relevant experience, level of education attained, certifications or other professional licenses held, and if applicable, the location in which the applicant lives and/or from which they will be performing the job. As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.

Siding & Windows Group LTD is a leader in exterior remodeling services with over 30 years of experience and a strong presence in Chicagoland and the Northshore areas. We offer a variety of products and services including new siding, windows, and decorative trim, ensuring exceptional customer satisfaction. Known for our originality, innovation, and architectural integrity, we have received multiple awards over the years. Our focus is on providing exceptional customer service, high-quality products, and superior installation to exceed your expectations. Role Description This is a full-time on-site role for a Production Manager located in the Greater Chicago Area. The Production Manager will be responsible for overseeing the day-to-day production operations, ensuring that projects are completed on time, within budget, and to the highest quality standards. Tasks include coordinating with suppliers, managing production schedules, supervising production staff, and ensuring compliance with safety regulations. The Production Manager will also be responsible for continuous improvement initiatives and resolving any issues that arise during production. Qualifications Experience in overseeing production operations, scheduling, and coordinating with suppliers Strong leadership and supervisory skills, with the ability to manage production staff Knowledge of safety regulations and compliance requirements Excellent problem-solving and decision-making abilities Strong written and verbal communication skills Ability to work independently and collaboratively in a team environment Education in Business Management, Operations Management, or a related field is a plus Experience in the construction or remodeling industry is an advantage

About Us Innovation. Sustainability. Productivity. This is how we are Breaking New Ground in our mission to sustainably advance the noble work of farmers and builders everywhere. With a growing global population and increased demands on resources, our products are instrumental to feeding and sheltering the world. From developing products that run on alternative power to productivity-enhancing precision tech, we are delivering solutions that benefit people - and they are possible thanks to people like you. If the opportunity to build your skills as part of a collaborative, global team excites you, you're in the right place. Grow a Career. Build a Future! Be part of this company at the forefront of agriculture and construction, that passionately innovates to drive customer efficiency and success. And we know innovation can't happen without collaboration. So, everything we do at CNH Industrial is about reaching new heights as one team, always delivering for the good of our customers. Co-op Program Overview We are committed to building a strong talent pipeline by investing in early career professionals. Our internship and co-op programs provide mentorship, training, hands-on experience, and growth opportunities that empower students to explore their career paths with confidence. Through competitive wages, networking events, social and volunteer activities, professional development workshops, and housing support, we strive to deliver one of the best internship experiences-designed to develop and inspire the talent of tomorrow. Co-ops will work part-time hours during the school year and will work full-time hours during the summer. Job Purpose The Dealer Parts Support team is the frontline connection between CNH and its dealer network, ensuring timely, accurate, and high-quality support for all dealer inquiries. This team plays a critical role in maintaining customer satisfaction, strengthening partnerships, and supporting equipment uptime and productivity. As a Dealer Parts Support - Call Center Agent Co-op, you will gain valuable experience in customer service, dealer support, and cross-functional collaboration while working in a fast-paced environment. This role offers the opportunity to develop communication and problem-solving skills while contributing to CNH's commitment to best-in-class service. Key Responsibilities Your responsibilities may include: * Owning the customer experience by promptly answering dealer inquiries according to call quality expectations * Ensuring high dealer satisfaction by taking ownership of inquiries and providing accurate, timely updates until resolution * Acting in ways that prioritize customer-first solutions while balancing business requirements * Building and maintaining strong partnerships with dealers, suppliers, field personnel, purchasing, logistics, and engineers to resolve part availability needs and support equipment uptime * Providing detailed documentation of all correspondence to ensure accurate tracking of inquiries and resolution steps * Delivering support services to dealers, including troubleshooting, problem resolution, and product/material supply to reduce Total Vehicle Downtime (TVD) * Striving for best-in-class service by meeting or exceeding departmental KPIs Preferred Qualifications Candidates must be pursuing (at minimum) an Associates or Technical degree. Canidates must have the ability to work flexible hours between 7am - 6pm central (during summer when full-time) to meet the scheduling needs of the department. Pay Transparency The annual salary for this role is USD $18.25 - $31.00 plus any applicable bonus (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) What We Offer We offer dynamic career opportunities across an international landscape. As an equal opportunity employer, we are committed to delivering value for all our employees and fostering a culture of respect. At CNH, we understand that the best solutions come from the diverse experiences and skills of our people. Here, you will be empowered to grow your career, to follow your passion, and help build a better future. US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "Know Your Rights" poster here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation. If you need reasonable accommodation with the application process, please contact us at ******************************.

Job DescriptionWe are seeking an enthusiastic and motivated individual to join our growing team. Call Center Representatives are responsible for learning and understanding the entire front-end process to ensure successful service for our customers. The Call Center Representative works in a fast-paced environment answering inbound calls and making outbound calls. May be responsible for obtaining, analyzing, and verifying the accuracy of information received by customers. Responsibilities Provide quick response times and quality support to our clients via available channels, such as chat, web form, email, phone, or social platform Work collaboratively in a team environment to help answer questions, share knowledge, and shadow/reverse shadow with new employees during their onboarding Help to maintain documentation, training resources, and internal knowledge materials Requirements Attentive - accurately follows directions Friendly - maintains a warm and caring demeanor Excellent communicator - communicates clearly and has proper phone etiquette Analytical - ability to critically review information and solve problems Efficient - effectively prioritizes multiple tasks Benefits Paid time off and paid holidays Medical, Dental, and Vision Health Benefits + an optional Flexible Health Spending Account (FSA) Life Insurance, Disability Insurance and more 403(b) Retirement Plan Employee Assistance Program and Legal services, as needed Lots of Merchant Discounts to improve your purchasing power! We are a Public Student Loan Forgiveness (PSLF) qualifier Range depends on experience. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, we enable life saving gifts from our donors, and provide the science behind the medicine through our diagnostic laboratories. Versiti brings together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other health care providers. At Versiti, we are passionate about improving the lives of patients and helping our healthcare partners thrive. Position Summary This entry-level, contact center role, is responsible for recruiting current and past donors by creating an exceptional donor experience through assigned outbound call activity for any of our sites as well as other phone-related tasks. This position is accountable for individual metrics as well as meeting monthly team collection goals. MUST HAVE High School Diploma or GED What You'll Do: Help save lives by supporting blood donation efforts through compassionate and professional phone outreach. Pay: $16/hour (+ evening and weekend shift differential) Must be able to work a hybrid schedule which includes in office and remote Training Details: Duration: 2 weeks Schedule: Monday-Friday, 9:00 AM - 5:30 PM (CST) After training, you'll transition to the regular schedule you applied to and are hired Schedule: This is a hybrid position, must be able to work in-office and remote Benefits Medical, dental, vision , 401k matching 7% 18 Days of PTO and 6 paid holidays (PTO days added after 1st year) Wellness Program Tuition Reimbursement Total Rewards Package Compensation The target salary for this position is $16.00 per hour. The target salary is based on internal averages. Versiti sets salary ranges aligned to local markets in which the job is performed. Compensation decisions take into account internal salary averages and differentiation based on education, experience, skills, and performance. Specific salary and benefits information is shared at the time of the phone screening based on your location and qualifications. Benefits Versiti provides a comprehensive benefits package based on your job classification. Full-time regular employes are eligible for Medical, Dental, and Vision Plans, Paid Time Off (PTO) and Holidays, Short- and Long-term disability, life insurance, 7% match dollar for dollar 401(k), voluntary programs, discount programs, others. Responsibilities Adheres to work schedule Meets productivity, quality, and service level goals Provides compelling messaging to donors to influence blood donation Provides blood donation information and convert donor into appropriate donation type based on donor eligibility Answers donor questions, requests and concerns via phone and text Recruits new donors by asking existing donors for family/friend referral (pledge) Educates and motivates donors to schedule their next donation appointment Attends training and implements techniques/tactics taught into workflow Maintains accurate donor information in profile Ensures donor requests are carried out (opt out of calling list, don't contact for a period of time, prefers to only receive text messages, etc.) by making the appropriate request and following up to ensure completion Participates on team projects, as assigned Demonstrates Versiti's core values daily Executes service recovery techniques in order to address donor concerns/complaints Provides excellent customer service by always doing what is right for the donor Advocates Versiti's mission in the community Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification Understands and performs in accordance with all applicable regulatory and compliance requirements Complies with all standard operating policies and procedures Qualifications Education High School Diploma required equivalent required Experience 1-3 years customer service experience, preferably in a contact center environment required Knowledge, Skills and Abilities Excellent verbal and written communication skills required Ability to demonstrate sales techniques and overcome objections required Good attention to detail and accurate data entry skills required Results-oriented / collaborates with management to meet individual goals required Ability to multi-task and proactively communicate progress/obstacles required Ability to perform in a team-oriented environment required Proficient computer skills (Microsoft Office) and ability to learn job-specific applications required Moderate to high level of experience working within a multi-channel contact center (social media, chat, email, text) - helpful in order to advance to an Agent II role required Tools and Technology Personal Computer (desk top, lap top, tablet) required Microsoft Office products required Must learn contact center-specific programs (HemaTerra) required Not ready to apply? Connect with us for general consideration.

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement. Job Description We are looking to fill a position for Call Center Representative in Lake Forest IL. Qualifications At least 1 year of relevant experience with Pharma related customer service. Additional Information In person interview is acceptable.

Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions 1. Follow up on distributed leads 2. Generate store traffic and contribute to the markets success 3. Handle customer inquiries both by phone and text 4. Support sales force by generating sales leads 5. Follow communication scripts when handing different topics 6. Research required information using available resources 7. Provide customers with product and service information 8. Candidates should be able to take feedback and criticism to improve productivity and character Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies 1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. 2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. 3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. 4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Monday - Friday. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience 1. Previous office experience 2. Proficient in Microsoft Office 3. Knowledge of customer service principles and practices 4. Experience in a call center or customer service environment 5. Data entry and typing skills (including 10 key) Additional Eligibility Qualifications (Knowledge, Skills, Abilities) 1. Positive attitude 2. High school diploma or equivalent; college degree preferred 3. Minimum two years of related work experience 4. Effective communication skills 5. Interest and understanding of technology products and services 6. Business ownership mentality AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation $16/hr + Commission

The ideal applicant should have 1-2 years of experience and be able to perform a variety of tasks within a very busy atmosphere, make quick/accurate decisions, and have the flexibility to provide adequate coverage including some evenings and weekends, especially during peak weather. If you are someone who adds value through flexibility and the ability to perform well under pressure, then we look forward to meeting you! Pay & Benefits: $13 per hour starting pay, plus incentives. Hourly rate assigned based on experience. Health insurance - Blue Cross, Blue Shield 401K with minimum 3% match Free life insurance - 25K Free vision insurance Free dental insurance Paid vacation and holidays Opportunity for advancement! Requirements: Ability and willingness to learn and multi-task Experience and knowledge in Microsoft Excel, Access, and Word Excellent organizational and documentation skills Excellent communication skills both verbal and written Excellent and confident customer support skills and positive disposition Flexibility for On-Call responsibilities Ability to handle high call volume Tasks Include, But Not Limited To : Identify, research, and resolve customer questions Complete call logs and reports Recognize, document, and alert supervisor of trends in customer calls Recommend process improvements Transfer calls correctly to the appropriate staff when necessary Provide customers with basic information regarding the nature of our business "Other duties as required." Reasonable Accommodation: Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ************ Ext 5010. Covid-19/Coronavirus update: Four Seasons will remain open as an essential business to service the Chicagoland area. Through continuous and careful planning, we continue to adapt to the quickly changing landscape of the world today to maintain the safest work environment for our employees. We have hand sanitizer at all work stations and we provide Personal Protective Equipment (PPE) which include face masks and gloves to all employees to help insure their health & safety in these uncertain times.

Job Description We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable. What is it like to be a Claims Call Center Specialist? As a Claims Call Center Specialist at Warrior Insurance Network (WIN), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients. Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives! DUTIES & RESPONSIBILITIES: Record accident facts as reported by insured's and/or claimants Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported Assist adjusters by directing customers through the claims process and answering claims related questions Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses Contribute to maintaining call volume commensurate with unit objectives Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed Work on special projects as directed QUALIFICATIONS REQUIRED: Excellent phone communication skills. Solid organizational and interpersonal skills Good typing/data entry skills (min. 30 wpm) Good PC skills Preferred: High School Diploma or Equivalent Prior customer service experience Insurance experience is a plus! Warrior Insurance Network (WIN) provides a competitive benefits package to all full- time employees. Following are some of the perks Warrior Insurance Network (WIN) employees receive: Competitive Salaries Commitment to your Training & Development Medical and Dental and Vision Reimbursement Short Term Disability/Long Term Disability Life Insurance Flexible Spending Account Telemedicine Benefit 401k with a generous company match Paid Time Off and Paid Holidays Tuition Reimbursement Wellness Program Fun company sponsored events And so much more! Estimated Compensation Range: $15/hr-$16/hr* *Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location. Job Posted by ApplicantPro

We are seeking Claims Call Center Specialists for our growing insurance company! The Claims Call Center Specialist will be responsible for the intake of initial reports of losses. They will provide customers with initial information regarding the claims process and refer insureds and claimants for estimates if coverage is applicable. What is it like to be a Claims Call Center Specialist? As a Claims Call Center Specialist at First Chicago Insurance Company (FCIC), you can expect an engaging and dynamic day-to-day experience. You will be the first point of contact for our valued customers, handling inquiries about their insurance claims and guiding them through the process with empathy and expertise. In doing so, you will be assisting our adjusters by answering claim-related questions. Your role will involve documenting claims accurately, resolving issues, and providing timely updates to clients. Embrace the fast-paced environment as you collaborate with a team of dedicated professionals, all while gaining invaluable skills in customer service and insurance operations. Each day will being new challenges and opportunities to grow your knowledge and make a difference in our customers' lives! DUTIES & RESPONSIBILITIES: * Record accident facts as reported by insured's and/or claimants * Verify coverage, recognize potential coverage issues, refer insured's/claimants for estimates and route calls to the appropriate claim's units based on the loss information reported * Assist adjusters by directing customers through the claims process and answering claims related questions * Develop a basic understanding of the insurance policy in order to answer policy inquiries as they pertain to losses * Contribute to maintaining call volume commensurate with unit objectives * Assist in handling of various, on-going responsibilities of the unit inclusive of unmatched mail, process tow bills, ordering police reports, mailing claim checks, etc., as needed * Work on special projects as directed QUALIFICATIONS REQUIRED: * Excellent phone communication skills. * Solid organizational and interpersonal skills * Good typing/data entry skills (min. 30 wpm) * Good PC skills Preferred: * High School Diploma or Equivalent * Prior customer service experience * Insurance experience is a plus! First Chicago Insurance Company provides a competitive benefits package to all full- time employees. Following are some of the perks First Chicago employees receive: * Competitive Salaries * Commitment to your Training & Development * Medical and Dental and Vision Reimbursement * Short Term Disability/Long Term Disability * Life Insurance * Flexible Spending Account * Telemedicine Benefit * 401k with a generous company match * Paid Time Off and Paid Holidays * Tuition Reimbursement * Wellness Program * Fun company sponsored events * And so much more! Estimated Compensation Range: $15/hr-$16/hr* * Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.

Job Title: Customer Service Representative Industry: Food & Consumer Goods Pay: $20/hr is eligible for medical, dental, vision, and 401(k). About Our Client: Our client is a global leader in food solutions, providing innovative products and services to customers across the food, beverage, and wellness industries. Job Description: We're hiring an experienced Customer Service Representative to join our client's busy operations team. This role supports end-to-end order management, ensuring accuracy, timeliness, and exceptional service from order entry through delivery confirmation. Key Responsibilities: Enter and manage customer purchase orders from receipt through shipment and delivery. Handle incoming calls and emails related to order status, pricing, shipping, and documentation. Track and resolve inquiries regarding credits, cancellations, scheduling, or adjustments. Coordinate freight and shipment logistics using the client's transportation system. Maintain and update customer contracts and product release schedules. Prepare and review open order reports with customers and sales reps. Support sales with new customer onboarding and order follow-up. Assist with general administrative or warehouse tasks as needed. Qualifications: Experience: 2+ years of customer service experience in a product-based environment (order entry, logistics, or manufacturing preferred). Education: High school diploma required Technical: Proficient in Microsoft Word and Excel; prior experience with an ERP system required. Skills: Strong attention to detail, ability to multitask, and effective problem-solving in a fast-paced setting. Math: Able to perform basic calculations involving addition, subtraction, multiplication, and division. Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.

Customer Service Specialist - Full-Time | Deer Park, IL Compensation: pays $18 - $20 per hour, depending on experience and qualifications. Bonus eligibility and amount are based upon company and/or individual performance. Benefits Offered: Benefit offerings for full-time employment include: Medical, dental, and vision insurance 401(k) plan with employer match or a non-qualified deferred compensation plan Work Arrangements: This is an on-site role located in Deer Park, IL. Flexible work arrangements are not available for this position. Position Summary: The Customer Service Specialist will serve as a key liaison between clients, sales staff, and senior management. This role is responsible for managing customer relationships, fulfilling orders, and ensuring smooth communication across teams. Key Responsibilities: Manage client relationships and provide responsive customer service Fulfill daily orders accurately and efficiently Communicate product and service information to agents and customers Resolve product and service issues with professionalism Act as a liaison between the sales team and customers Develop, implement, and maintain internal processes Qualifications: Minimum 3 years of related experience College degree preferred Strong communication and customer service skills High attention to detail and organizational ability Professional phone presence Proficiency in Microsoft Word and Excel; QuickBooks experience is a plus Legal Disclaimers: Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to ******************************************* The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance Act Los Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance