Call center agent jobs in Irvine, CA - 1,391 jobs

For those who want to keep growing, learning and evolving. We at KellyConnect hear you, and we're here for you! We're seeking a customer service representative to work at a premier employer centrally located in Irvine, California. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity. Schedule/Compensation Details: Attractive hybrid work solution that offers the best of both worlds Office Rotation: Tuesday/Thursday & every other Friday Must live in commutable distance to Irvine, California Work from Home Rotation: Monday/Wednesday & every other Friday Competitive pay rate- $26 Why should you apply:Medical and dental benefits Opportunity to gain valuable experience. Enjoy a positive and supportive work environment. Paid training to ensure you have the skills & knowledge to succeed. What's a typical day as a Customer Service Representative? You'll be: Processing product complaints through queues and other communication channels. Maintaining a positive experience while investigating complaints in a timely and courteous manner. Accurately updating databases with pertinent details & product information. Escalating issues based on severity to appropriate levels as needed. Ensuring confidentiality of caller and proprietary information by following procedures set forth for handling complaints. This job might be an outstanding fit if you: Have a high school diploma or equivalent. Have at least 3 years of customer service experience and call center experience Have strong problem- solving and organizational skills. Are able to work in a fast-paced environment. Are able to work a hybrid work schedule comprised of weekly office & remote requirements. What happens next: Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what's next in your career is what we're all about, so let's get to work. Apply to be a Customer Service Representative today. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

This role is customer-facing and is considered a key customer service representative for the Health Organization. The Claims Specialist/Analyst will process health insurance claims and answers calls from the customer (participant members, providers, physicians, hospitals etc.) Adhere to eligibility, claims and call policies and procedures while making sound claim/call decisions. Foster strong relationships through the resolution of customer incoming call requests. Serve our customers by determining requirements, answering inquiries, resolving problems, and fulfilling requests. Come join a prestigious and reputable health plan company! This is a career opportunity to grow your career. Company Benefits: Salary range offered $56,000-$63,000 to start Medical, Dental & Vision Health Insurance is paid 100% by Employer (you can add up to 5 dependents for health coverage, and it costs $50 a month total for dependents coverage). 401K with 2% Employer Match Employer Pension! - Vested after 5 years PTO- 2 weeks - 5 weeks of time off depending on your years with the company Holiday Pay -2 Floating Holidays & you get your Work Anniversary off every year Sick Pay - 12 days a year Career advancement opportunities & the ability to work for a very reputable and longstanding organization. Equal Opportunity Employer

Quick overview of this role . We're looking for an experienced Industrial Customer Service Specialist to support a growing specialty distribution business in the Fullerton area. This is a fully onsite, hands-on, judgment-driven role supporting experienced sales professionals in a fast-moving industrial distribution environment - in an office where accountability, collaboration, and a little background music are part of the daily rhythm. If you've supported sales teams in an industrial or distribution setting and enjoy being the person who keeps orders, logistics, and communication running smoothly, keep reading! This role will feel familiar - and rewarding. What you'll be responsible for Owning the full lifecycle of customer orders, from entry through fulfillment and delivery Supporting assigned sales reps while maintaining clear boundaries, accuracy, and priorities Coordinating with warehouses, carriers, and logistics partners on domestic LTL shipments Managing documentation tied to orders (SDS, CofA, lot tracking, product details) Using ERP systems to track orders, inventory, and customer activity Communicating clearly and professionally with customers, suppliers, and internal teams Identifying issues early and driving resolution with urgency and accountability Maintaining accuracy in a fast-paced, multi-SKU industrial distribution environment What we're looking for Must-haves: Experience in industrial customer service or order management Background in industrial or specialty distribution (chemicals a strong plus, but not required) Comfort managing logistics and domestic freight via brokers and carriers Strong organizational skills, attention to detail, and follow-through Confidence to professionally push back on sales when needed to protect operations and customers Ability to work on-site in the Fullerton, CA area Nice-to-haves: Experience in chemical distribution ERP exposure (Datacor / Chempax or similar systems) Familiarity with SDS, CAS numbers, and regulated products Google Workspace experience (Sheets, Docs, Gmail) Why this role is different This is a judgment role, not a script-driven CSR position You'll be trusted to manage priorities, not just process transactions The team values accountability, teamwork, and clear communication Office culture is collaborative, professional - and energetic Compensation & details Competitive hourly compensation aligned with experience Full-time, on-site role Strong benefits and long-term stability with a well-established firm

Our client is seeking a dependable and customer-focused Customer Service Representative to support daily operations and deliver a high level of service to customers. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Provide professional and courteous customer support via phone and email Respond to customer inquiries, service requests, and issues in a timely manner Maintain accurate records and documentation related to customer interactions Coordinate and communicate effectively with internal teams to ensure customer needs are met Follow established policies and procedures to maintain service quality and consistency Track open items and ensure timely follow-up and resolution Assist with administrative tasks as needed to support daily operations Qualifications Positive, professional, and customer-focused attitude Strong interpersonal and communication skills (verbal and written) Ability to multitask and manage changing priorities Ability to remain calm and effective in a fast-paced or high-pressure environment Strong organizational skills and attention to detail Reliable follow-through and time management skills Proficiency in Microsoft Word, Excel, and Outlook Preferred Skills Prior customer service or administrative experience Experience working in a team-oriented environment Ability to quickly learn new systems and processes Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.

We are seeking a Workplace Experience team member to provide exceptional service and operational support across multiple areas of the office. This role plays a central part in creating a seamless and welcoming environment for employees and guests alike. Responsibilities span from front desk and meeting space coordination to travel support and urgent communication needs. Responsibilities Create a welcoming and polished experience for employees, clients, and guests. Deliver responsive, high-touch customer service in person, by phone, and through digital channels. Collaborate with teammates to share responsibilities and maintain seamless operations. Partner with other departments to direct inquiries and resolve issues efficiently. Serve as a local resource for workplace requests, ensuring smooth handling of needs ranging from logistics to event coordination. Safeguard sensitive and confidential information with the highest level of discretion. Qualifications At least 3+ years of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multi-task, organize, and prioritize work A customer-first mindset, with the ability to handle requests thoughtfully and professionally. Initiative and sound judgment to manage situations independently when needed.

IHSS Customer Service Specialist Pay Rate: $27.00 per hour Schedule: Monday-Friday, 8:00 AM-5:00 PM Contract: 6-month contract We are seeking a compassionate and dependable IHSS Customer Service Specialist support high-needs In-Home Supportive Services (IHSS) recipients in Pasadena, CA. This Role focuses on assisting seniors and individuals with disabilities often in urgent or emergency situations by coordinating backup caregiving support and helping clients navigate public assistance programs. Key Responsibilities Respond to inbound calls from IHSS recipients experiencing urgent care needs, including same-day caregiver call-outs. Coordinate and dispatch backup homecare providers to ensure continuity of care. Assist clients in understanding and navigating IHSS, Medi-Cal, and other county or state assistance programs. Connect callers with appropriate community resources and social services. Provide calm, empathetic, and solutions-focused support in high-stress or emergency situations. Maintain accurate case documentation and protect confidential client information. Qualifications Call center experience preferred Experience with IHSS, personal assistance services, homecare, or social services Required Bachelor's degree required in Social Work or a related field (Psychology, Sociology, Counseling, or similar) REQUIRED Strong interpersonal, organizational, and problem-solving skills Ability to work effectively in a fast-paced, in-office environment Apply today and help drive the mission. Send your resume to ************************* Or call Daisy at ************

NEXT CLASS STARTING IN February 2026 We are seeking highly skilled Call Center Customer Service Representatives to join our client's team located in the Torrance area. This position is responsible for delivering excellent customer care and creating sustainable value for customers via phone, email, chat, and correspondence. The "CSR's" will handle service and information requests, billing, cost savings advice, and explain company policies and procedures along with terms and conditions. Essential Job Functions: • Providing efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs. • Maintains sincere interest in providing stellar customer care • Understands customer needs, determines the appropriate course of action to meet those needs and completes and initiates the transaction • Exercises independent thinking in meeting customer expectations • Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image Must Possess the Ability to: • Process information quickly and accurately • Work under time constraints • Understand and apply new concepts • Analyze Information and evaluate results • Effectively deal with complex customers • Create positive customer relationships by defusing angry and upset customers • Demonstrate commitment to learning quickly and effectively applying knowledge • Attention to detail and follow-up Minimum Requirements: • High School Diploma or equivalent • Minimum 1 year of call center experience • Minimum 1 year of customer service experience • Knowledge of computer (PC) and internet applications • Excellent Telephone etiquette • Excellent communication skills written, verbal, and interpersonal • Proficiency in keyboarding/data entry (At least 35wpm) - Typing Test given • Excellent oral and written skills: Grammar and terminology • Time management skills • Ability to pass a background check and drug screen upon offer of employment Required Qualifications: • 6 months- 1 year of Call Center Experience Shift Times: 1. Mon - Fri: 8:00 am - 6:00 pm (MUST have flexibility to work during these hours)􀀀 2. Must attend ALL training assigned days (First 30 days)

Are you ready to launch your career? What better way for your career to take flight than at one of the most financially solid credit unions in the nation. As a not-for-profit financial institution, we do what we do for all the right reasons. We are owned by our members, and therefore our primary focus is helping our members fulfill their financial dreams-and it all starts with our employees. Our workforce reflects a team of diverse and creative individuals that are dedicated to working together, demonstrating a culture of inclusion and camaraderie to each other, and then giving our best to those that we serve. Come Join Our Team! Summary of Primary Functions Northrop Grumman Federal Credit Union (NGFCU) is currently seeking a Call Center Representative I in its Gardena, CA, and Palmdale, CA, . The Call Center Representative will be responsible for providing phone support to the members calling the call center. These responsibilities include, but are not limited to, providing counsel to new and existing members, in regards to various credit union products and services, and performing assigned teller tasks associated with the processing of member transactions. These transactions may include, member inquiries, processing mail, wire processing and authorized account changes. Call Center representatives may also assist members with opening new accounts and will be responsible for staying current with all applicable policies and procedures. Requirements Candidates must hold a High School Diploma or GED and have at least one year of experience working in a financial institution while demonstrating success performing Teller functions. Successful candidates will have basic knowledge of Teller functions, new accounts, and member service and loan products. This position requires a results oriented and motivated individual. The successful candidate must have strong verbal and written communication skills with a level of comfort communicating with members through multiple communication channels. The candidate must have experience processing monetary transactions with an attention to detail in completing assigned tasks, proven customer service and analytic capabilities and the demonstrated ability to research and respond to routine member inquiries. NGFCU offers competitive compensation and a rich benefits package including medical, dental, vision, disability and life insurance, and a 401(k)-profit sharing plan with employer matching. Compensation and Job Title is commensurate with experience and may fall under the following pay ranges: Call Center Representative I - $22.29/hr to $25.00/hr Please note that the salary information is a general guideline only. Northrop Grumman Federal Credit Union considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits. We perform thorough background checks including verification of previous employment, education, credit checks and pre-employment drug screening. Any discrepancies in reported dates, titles, or degree information may result in an employment offer to be withdrawn. NGFCU is an Equal Opportunity Employer Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment-qualified applicants with arrest and conviction records.

Under minimal supervision of the Director, the Call Center Representative will work independently to: * Maintain MIS and EDMIS System and act as technical support for Centers * Respond swiftly and courteously to all potential customer phone inquiries * Conducting inbound and outbound customer service calls * Communicate effectively, in writing, verbally, and via telephone, with all levels of personnel and clients * Fulfills requests by clarifying desired information, scheduling appointments, and forwarding other service requests. * Documenting details of all calls and customer interactions * Rescheduling or canceling meetings in a timeous manner. * Collaborate with the intake manager and other team members to improve customer service and handle high call volumes * Collect pertinent information from clients such as addresses, phone numbers, business status information and demographics * Responds to 30-50 calls per day * Educate clients on programs and other service offerings * Managing multiple systems and programs simultaneously * Other duties as assigned. Some regional travel required.

Job DescriptionDescription: About 4M Dental Implant Center 4M Dental Implant Center is a leader in advanced dental implant solutions, committed to providing life-changing smiles with exceptional patient care. Our call center plays a crucial role in ensuring smooth scheduling and patient communication across our practices. Position Overview We are seeking a highly organized and detail-oriented Dental Call Center Agent to support our call center operations by managing appointments and coordinating with patients and our practices. This role ensures efficiency in scheduling, maximizes patient retention, and enhances the overall patient experience. Key Responsibilities Schedule and Confirm Appointments: Manage calendars, schedule patients for consultations, and ensure all appointments are properly confirmed. Patient Communication: Proactively reach out to patients for recall reminders, appointment confirmations, and follow-ups via phone, text, and email. Optimize Schedule: Minimize cancellations and fill open slots to maximize productivity. Coordinate with Office Managers: Ensure seamless communication between the call center, and front office teams to optimize workflow. Maintain Accurate Records: Update patient information, appointment history, and treatment notes in the practice management system. Handle Cancellations and Reschedules: Efficiently manage last-minute changes while maintaining an optimized schedule. Provide Outstanding Customer Service: Act as a liaison between patients and the practice, addressing any scheduling concerns with professionalism and care. Requirements: Qualifications & Requirements Experience: 1+ years in a dental or medical front office required. Technical Skills: Proficiency in dental software (Carestack, or similar) and Microsoft Office Suite. Communication Skills: Strong verbal and written communication skills with a professional phone presence. Organizational Skills: Ability to multitask, prioritize, and manage time efficiently in a fast-paced environment. Customer Service Focus: A positive attitude with a commitment to excellent patient care. Problem-Solving Ability: Quick thinking and adaptability to manage scheduling conflicts and patient concerns effectively. Why Join 4M Dental Implant Center? Stay in the dental industry without the physical demands of clinical work Competitive compensation and benefits package A supportive and collaborative team environment The opportunity to make a meaningful impact on patient care Starting at $27.00 an hour DOE PLUS bonus If you are a detail-oriented, customer-focused professional or a former hygienist looking for a rewarding non-clinical role, we'd love to hear from you!

If you want real warm leads and a sales floor that knows how to win, this is the room. No boring. No “just a job.” Just big energy, big checks, and real growth. Our Irvine sales floor is competitive in the best way - wins get celebrated, teammates push each other, and momentum stays high. If you're hungry, coachable, and love closing on the phone, this is where you level up. 💎 Why Guardian Tax? 💰 15% Commissions + Bonuses: Earn on every closed deal, plus daily, weekly, and monthly bonuses. Top reps hit $15K+ months. 🎯 100% Inbound Calls: No cold calling. Every lead is high-intent and ready to talk. 🎓 Training That Works: Paid onboarding and hands-on coaching to set you up for success. 🦷 Benefits That Matter: Health, dental, and vision coverage after 90 days. 🎮 Office Vibes: Our HQ features music, a game room, and indoor games being added to keep the sales floor motivated and entertained. 🍽️ We Celebrate Wins: Monthly team events - from catered pickleball sessions and Top Golf nights to fancy dinners and Taco Tuesdays. 🏆 Culture of Growth: Open-door management, real mentorship, and leadership opportunities for those ready to level up. 📲 What You'll Do Speak with inbound callers who've already reached out for help. Guide them through our proven consult → qualify → close system. Build trust, provide real solutions, and make every call count. Hit your goals, climb the leaderboard, and cash in. 🏆 Who We're Looking For Confident, self-driven closers who love competition. People who can lead fluid conversations - not read scripts. Dependable, coachable, and laser-focused on results. Motivated professionals ready to build a career, not just a job. 🌟 Preferred Backgrounds Tax Relief / Debt Settlement • Call Centers • Loans / Collections • Real Estate • Auto Sales • Insurance • Solar • Student Loans • Hospitality 📍 The Details Location: Irvine, CA (in-office only) Schedule: Monday-Friday, 8 AM-5 PM (occasional half-day Saturday) Onboarding: New-hire classes every Monday - your start is right around the corner. 🔥 You bring the hustle, we bring the leads. At Guardian Tax, your effort directly fuels your success - and when we win, we celebrate big. 👉 Apply today and join a sales culture that knows how to work hard, win hard, and play even harder.

" The Senior Call Center Representative ensures LERETA external and internal customers consistently receive accurate and timely responses to inquiries concerning tax service and property tax matters. The role provides effective customer service by using excellent, in-depth knowledge of company policies and procedures and maintaining a positive, empathetic and professional attitude. The Senior Call Center Representative mentors and provides training as needed and assists the Escalation Team with escalated calls. Inbound Calls * Processes a high volume of incoming routine calls * Provides responsive assistance to homeowner, lender, and third-party calls regarding various tax inquiries for outsourced customers at first resolution * Responds to customer calls and/or email requests address questions or concerns * Communicates status of assignments to the lead or supervisor Task Research * Initiates task research for tax liens/sales, delinquent taxes, duplicate tax payments and proof of payment in response to homeowner inquiry * Notates tax bill correspondence received from homeowner on lender system and forward to the appropriate processing team * Returns homeowner calls as necessary, once research is complete Leadership * Mentors and monitors the Call Center Representatives and any new team members * Assists other team members with workload when necessary TEAMWORK * Ensures Call Center goals are met and customer SLA's are maintained * Actively participates in team huddles and meetings This position will perform other duties as assigned based on the needs of the department. Salary range: $17.16 - $21.45 "

Responsive recruiter Benefits: Dental insurance Free uniforms Health insurance Make a difference today! We're hiring PART-TIME/FULL-TIME CALL CENTER REPRESENTATIVES! Are you an empathetic person who has a passion for helping others? Are you enthusiastic 'people-person'? Are you confident and adaptable person who can close the deal? You're on luck! We are looking for exceptional call center representatives that can register new customers and provide memorable experience to our existing customers over the phone. A Little About Us... Waterworks Aquatics is a premier swims school with 39 locations across California and Colorado. We teach children ages 3 months through adult how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Job Description: As a Call Center Representative, you will be the first point of contact for the majority of our families at Waterworks Aquatics. You are entrusted with providing a warm and memorable experience to all of our customers. You will also be responsible for closing the deal by registering new families over the phone. There will be NO cold calling required for this position. We interact with families who are already interested in our services. Primary Responsibilities: Ability to create relationships with new and existing families that lead to loyalty and customer retention. Convert leads into new customer registrations. Answer all incoming calls from customers and take appropriate action for each call. Follow and implement call flow scripts and disclosures on all calls. Encourage customers to purchase swim lesson packages by using a prepared script to reference important parts of what the company offers. Work effectively in a team environment to support achievement of lesson registration goals. Maintain high customer satisfaction ratings based on explicit criteria set by the company. Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution. Recommend additional services to customers by understanding their needs. Assist with outgoing call projects by deadline given. Actively participate in and pass various continual training and role play assignments by the deadline given. Provide effective rebuttals to customers who are looking to release their lesson schedule. General Qualifications: High School Diploma or Equivalent Must have a minimum of two years of customer service experience or one year of call center experience. Prior telephone sales experience preferred. Proficient in word and excel. Proficient in typing; at least 40 WPM. Must be open to working at least one weekend day and weekday evenings. Ability to "close the deal" and acquire new families. Ability to multi-task, prioritize, and manage time effectively. Open to coaching and training to increase customer acquisition performance. Must have strong communication skills over the phone. Must be able to showcase the ability to actively listen. Must have the ability to adapt and respond to different types if personalities over the phone. Must always remain professional and courteous with customers. Ability to handle a high number of incoming calls. A Few Other Things We Look At: People with a positive mindset who are fantastic team players. Someone who is confident, adaptable, ambitious and an achiever. People who are committed and reliable. Individuals who are open to receiving feedback and are always willing to learn. Someone who is respectful, outgoing and motivated. Join Our Team! ... Here's Why: Get paid well for doing something fun! Competitive compensation because we like to reward hard work. Advancement opportunities. We are constantly looking for strong individuals to join our leadership team! Flexible work schedules. We know you might have other time commitments like school or another job. We'll make it work. Additional benefits. We offer our part-time employees a benefit package that includes dental, vision, disability, 401K and sick pay. We also offer team appreciation days and other really cool events. And of course, free food throughout the year. Who doesn't like that? Compensation: $24.00 - $27.00 per hour Our Mission We're looking for team members who are passionate about making a difference in children's lives through swimming. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Our Culture Our goal has always been to have more fun at work than at home. I know it sounds outrageous, but it's true! We like to bring on people that like to have fun and share common interests with those around them. The “real you” is what we're looking for. Your personality traits and talents are what help us to connect with our families. You will not feel like you're punching the clock with this job. Check Us Out Here: **********************

Call Center Representative Department: Call Center Patient Access Supervisor Status: Union Under the supervision of the Clinic Office Manager, the Call Center Representative will assist patients and other external parties, by taking calls, answering questions, and forwarding calls and messages as appropriate. This position requires excellent customer service, written and verbal communication skills, as well as a working knowledge of spreadsheets (Excel and Google Drive), multi-line phone systems and basic computer skills. Responsibilities: * Answer all incoming calls to the clinic in a friendly, efficient, and empathetic manner. Manage large amounts of inbound and outbound calls in a timely manner. * Answer telephones with appropriate Clinic Romero greeting, in a courteous and timely manner which includes: introducing the clinic and yourself by name. * Answer all calls no later than by the third * Allow telephone caller to respond prior to being placed on * Verify and update patient demographic information into EMR. * Sort messages for departmental If needed assist caller and take a message to forward to corresponding company personnel. * Check and retrieves answering service messages and follows up on appointment inquires. * Provide accurate, reliable information regarding Clinic's services. * Maintains knowledge of the various types of Medi-Cal, Health plans and other programs offered at Clinica Romero. * Verifies patient insurance coverages through the various web portals to ensure appropriate patient eligibility prior to scheduling appointments for new and establish patients. * Communicates invalid coverage information with patient and offer assistance of the Eligibility Department if necessary. * Perform PCP changes with patient's authority by calling the health plan on a three-way call with patient to complete the PCP assignment. * Make reminder phone calls for next day scheduled * Daily use of text messaging app, WELL Health or other technological platforms, responsible to monitor all incoming messages including but not limited to: responding timely to any appointment requests, close patient channels if no follow up is required, pin other departments to messages depending on the request made by patient. * Monitor and respond timely to any appointment request made by patient through our patient portal, Mychart. * Knowledge to problem-solve with other team members to effect change toward improvement of clinic services. * Review after hours call logs and assist with caller request as needed. * Screen calls appropriately in order to meet appointment * Screen calls in order to set appointment for suitable site and department. * Must review and timely respond to any and all communication, through the various communication channels of the organization, including but not limited to: Outlook (email), Microsoft Teams, EMR secure chat, etc. * When required, must work in Medical Records Department/Front office Department and others. * Maintains a neat, clean and safe work area for which employee is specifically or generally * Maintain privacy and confidentiality to both patient and employee with regard to medical data information. * Demonstrate a positive, proactive, can do attitude in responding to customer needs. * Assist in the resolution of patient telephone complaints/ * Works cooperatively and effectively with * Assist in the training of new * Seeks out additional duties to promote continuity of operations. * Attends In-Services and/or trainings * Completes assignments by the end of the scheduled * Communicates work related problems and reports to the Department Supervisor and lead * Flexible hours/ Rotate if needed from site to site Qualifications/Requirements: * High School Diploma or Equivalent. * Ability to communicate effectively, verbal and written communication skills is a must. * Bilingual English & Spanish. * Typing a minimum 35 WPM and proficient computer skills; including but not limited to Microsoft products and use of outlook. * Computer proficiency required. * Experience with EMR system. Epic preferred. * Experience in a medical office setting. * Ability to communicate effectively, verbal and written; work without close supervision, detail oriented and well organized. * Customer service skills: communication, empathy, patience, and technical knowledge. * Work in team-oriented environment, and work well under deadlines. * Ability to handle multiple tasks and work in a busy environment including heavy telephone duty. * Promote and provide the means for a working team relationship within Front Office and other departments. * Organized, flexible, thoroughness, dependability and attention to detail. * Able to work and communicate effectively with people of diverse culture, education and economic backgrounds. * Ability to move/lift up to 15 pounds. * Selected applicants are subject to, and must pass, a full background check.

Apex Focus Group partners with research organizations, academic institutions, and brands seeking genuine consumer feedback. We connect individuals with flexible work at home research opportunities that help shape products, services, and user experiences. Role Overview We're inviting individuals from all backgrounds, including those searching for call center agent roles, to express interest in joining upcoming consumer research studies. These may include online interviews, product evaluations, or feedback sessions - most often conducted remotely. This is a casual, project-based role well suited for individuals looking to participate part time in research based on availability and profile match. Requirements A smartphone, tablet, or computer with a working camera A stable internet connection Ability to follow written instructions and share thoughtful opinions A valid email address to receive study invitations Benefits Flexible participation - opt in only when studies match your profile Research formats vary and may include focus groups (work at home online or in-person), video interviews, product evaluations, or digital feedback sessions No prior call center agent experience required - just a willingness to participate Some studies may offer early access to unreleased products or services Compensation is offered for many studies, depending on type If you're interested in being part of research that helps shape real-world decisions, and exploring flexible part time, work at home opportunities, we welcome you to register your interest online today. Important Notice - No Fees Required We never charge any fees to register or participate. Please remain cautious of any message requesting payment to take part in research.

Job Description Introduction We're seeking an energetic Call Center Agent to support customer interactions in a fast-paced, people-focused environment. This role is ideal for someone who enjoys staying active, working with a team, and building confidence through real-world experience. Responsibilities Support customer interactions in a structured, in-person environment. Assist with daily service activities and team objectives. Help ensure smooth and positive experiences throughout the day. Maintain a professional and approachable presence. Collaborate closely with team members to meet daily goals. What We Offer Hands-on training and continuous coaching. A youthful, supportive team culture. Opportunities for growth into advanced service or leadership roles. Performance-based incentives and recognition. Desired Profile Positive, energetic, and people-oriented. Comfortable in structured, fast-moving settings. Reliable, adaptable, and eager to learn. Team-focused mindset with a professional attitude. Apply today and start growing in a dynamic service role. Job Posted by ApplicantPro

Job Description Department: Safety and Security Reports to: Manager, Safety and Security Job Type: Full-time - Regular Job Classification: Hourly (Non-exempt) Workplace Location: Los Angeles - Academy Museum Compensation: $23.84 per hour Summary/Objective: The Security Operations Center (SOC) Operator is responsible for monitoring equipment and devices that include cameras, security access and anti-theft devices, intrusion, radio communication, and fire life safety systems. You will maintain the daily Security Operations log, report any deviations from normal operations to a supervisor, and dispatch resources to calls for service, emergencies, earthquake recovery, and fire protection measures according to AMMP Security Operations Center procedures. In addition, Security Operations Center Operators may be scheduled to work Safety and Security Associate posts, which involve patrolling the museum on foot and working static posts such as the staff entrance and the museum store. This position is hiring for two shifts: Swing Shift: 2:00 p.m. - 10:30 p.m. Shift is scheduled Thursday through Monday, with Tuesday and Wednesday off. Essential Functions of the Job: Be assigned to a regular SOC post or special post; assignments may change daily and without notice. Monitor security surveillance cameras, access control, and art protection systems. Answer phones and operate an IP-based telephone system. Operate a radio and use multi-channel communications. Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting). Provide after-hours operations support. Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls. Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems. Ensure all systems within the SOC are functioning properly. Evaluate information and respond with the appropriate communication and dispatch procedures. Maintain discretion when sensitive and confidential information is revealed. Retain and retrieve information in the form of policies, bulletins, verbal reports, and training. Remain calm in emergency situations. Participate in daily roll call and training. When assigned a non-SOC post, the operator will: Maintain high visibility while on assignment. Maintain a positive, empathetic, and professional attitude towards guests. Patrol assigned areas on foot, conduct security tours assisted by electronic device as assigned to ensure personnel, visitors, building, and exhibitions security. Greet visitors, provide information, direction, and other assistance to ensure a positive visitor experience. Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy. Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills. Refer unresolved concerns or issues to shift supervisor. Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival. Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergency situations). Contact emergency responders, such as police, fire, and/or ambulance personnel, as required. Required Competencies: A high school diploma or equivalent certificate of completion. 1+ years of experience as a Security Operations Center Operator or Control Room Operator required. A California BSIS guard card. Demonstrated a high level of competency with advanced computer systems (e.g., hardware, software, and networks). An average typing speed of 45WPM. Demonstrated ability to operate radio, telephone equipment, and/or console monitors. Basic working proficiency in operating Security and Mass Communications (e.g., Genetec, Forteco, Guardtek, Everbridge). Intermediate proficiency in using MS Word and Excel documents and navigating and using MS Outlook email. Flexibility to work various shifts including weekends and holidays. A commitment to diversity, equity, accessibility, and inclusion. Physical Demands: Remain in a stationary position at a computer terminal for an extended period. When outside of the operations center, this position requires walking and standing for long periods (up to 7 hours per shift). Additional Information: The interview process may include an assessment designed to provide insight into a candidate's communication and observation skills. Required Vaccination: Full vaccination against COVID-19 is required, including any booster vaccinations as applicable. Exception: Medical and religious accommodations approved by the Office of People & Culture. Our Benefits: Comprehensive medical, dental, and vision coverage. 15 days of PTO, plus company-paid holidays. Additional time off including summer hours, winter hours, and a cultural floating holiday. Paid sick leave. Paid parental leave. 401k retirement plan with a company match Clean Air Commuter Program Employee Assistance Program through CompPsych Guidance Resources. Wellness benefits through Cigna Healthcare. Free access to 16,000+ online courses through LinkedIn Learning Free Academy membership screenings Free tickets and screenings at the Academy Museum Employee discounts through LifeMart and Working Advantage @museum LI Powered by JazzHR 4NPAyqsYOJ

Part of a centralized refill team in a multi-specialty ambulatory care medical group. Handles all incoming prescription refill requests for the medical group providers. Under the direct supervision of a licensed provider, responsible for the review and processing of prescription refills from phone, fax, and electronic requests following an established medication protocol. Responsible for transmitting approvals electronically to pharmacies per protocol established by the medical group. Contacts patients and schedules appointments as necessary. Responsible for processing and follow up of prior authorization requests for medical group providers. Provides excellent customer service to patients, pharmacy personnel, clinical staff, and providers. Providence caregivers are not simply valued - they're invaluable. Join our team at Providence Medical Foundation and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them. Required Qualifications: + Coursework/Training: Complete coursework to obtain Pharmacy Tech License + H.S. Diploma or GED + Upon hire: California Pharmacy Technician License + 1 year of Pharmacy technician experience. Preferred Qualifications: + 1 year of Pharmacy technician experience in retail pharmacy, refill center, or health plan. + Epic EMR or EHR experience. Why Join Providence? Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities. About Providence At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable. Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits. Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. About the Team Providence Clinical Network (PCN) is a service line within Providence serving patients across seven states with quality, compassionate, coordinated care. Collectively, our medical groups and affiliate practices are the third largest group in the country with over 11,000 providers, 900 clinics and 30,000 caregivers. PCN is comprised of Providence Medical Group in Alaska, Washington, Montana and Oregon; Swedish Medical Group in Washington's greater Puget Sound area, Pacific Medical Centers in western Washington; Kadlec in southeast Washington; Providence's St. John's Medical Foundation in Southern California; Providence Medical Institute in Southern California; Providence Facey Medical Foundation in Southern California; Providence Medical Foundation in Northern and Southern California; and Covenant Medical Group and Covenant Health Partners in west Texas and eastern New Mexico. Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement. Requsition ID: 406363 Company: Providence Jobs Job Category: Pharmacy Job Function: Clinical Care Job Schedule: Per-Diem Job Shift: Variable Career Track: Clinical Support Department: 7520 RX CALL CENTER CA HERITAGE SERVICES Address: CA Anaheim 200 W Center St Promenade Work Location: St Joseph Home Health-Anaheim Workplace Type: On-site Pay Range: $24.00 - $35.77 The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Founded in 1970, East Valley Community Health Center is a Federally Qualified Health Center (FQHC) who's services include providing personalized, affordable, high-quality medical, dental, vision and behavioral health care through a community-based network within the East San Gabriel Valley and Pomona Communities. Our staff practices patient-centered care by serving each patient with a personalized care plan that meets their individual needs. Our patients have access to support services that include, nutrition, health education, case management, pharmacy, lab, and x-ray at our health center locations. East Valley serves the health care needs of uninsured and underserved individuals and families throughout our 8 health center locations. Our mission is to provide access to excellent health care while engaging and empowering our patients, employees, and partners to improve their well-being and the health of our communities. Customer Service Representatives within the Call Center provide excellent customer service to all callers, while enhancing the caller's experience by ensuring timely and accurate caller support. This position will answer calls, route call to the appropriate team member, and schedule and confirm appointments. Essential Position Functions and Duties: Promptly answers all incoming calls, providing high level customer support with a smile. Provides exceptional customer service on a continual basis to enhance the callers' experience. Assist in identifying the reason for calls and respond accordingly. For all patient calls, confirms identify and verifies patients current contact information to include phone number and address. Schedules, reschedules, confirms, and/or cancels appointments as requested by the patient. Makes every attempt to find an appointment that meets the patient needs. Record and relay messages to appropriate personnel. Responsible for maintaining program logs, as assigned by the Clinic Manager or doctor. Responsible for complying with HIPAA standards and observing strict patient confidentiality. Conduct insurance verification. Qualifications: High school diploma or equivalent. Excellent customer service skills. Must possess high level computer skills to include, keyboarding and basic Windows and accurate data entry. Bilingual in English and Spanish higly preferred. Exceptional patient relations and interpersonal skills required. Ability to work well with diverse populations. Experience in a healthcare setting is preferred, but not required. Benefits: East Valley offers a competitive salary, defined contribution retirement plan. You will also enjoy work-life balance with paid time off and paid holidays throughout the year. Please apply to this position with your current resume. Principals only. Recruiters, please do not contact this job posting. EOE is the Law. It is the stated policy of EVCHC to conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit Retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.