Call center agent jobs in Janesville, WI - 330 jobs
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Customer Service Representative
Americold Logistics, LLC 4.7
Call center agent job in Belvidere, IL
Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve Customer Service Representative, Customer Service, Representative, Manufacturing, Retail
$29k-37k yearly est. 7d ago
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Customer Service Specialist
4Front Engineered Solutions 4.0
Call center agent job in Muskego, WI
Do you thrive in an environment where you can provide a personalized service experience, where growth and problem solving are rewarded? Are you driven by increasing sales while maximizing customer satisfaction with finding the right product? Come join the 4Front team and excel in product management, and customer engagement.
What can you expect to do?
Customer Sales Processing
Enter and process orders with product, pricing, scheduling, shipping dates within ERP.
Partner with manufacturing and shipping departments with any changes.
Maintain all open and closed sales files.
Distributor Sales Processing
Review incoming orders and problem solve any issues with each order.
Maintain entry and invoicing for all sales orders.
Be the contact for distributor inquiries that correspond with order entries.
Sales Support
Assist managers and coordinating departments with customer facing issues.
Work with Sales, Operations, Engineering about date management, special requests, freight, etc.
Assist with continuous improvement projects including lean and kaizen events.
What's needed for success?
Education and Experience: Requires a high school diploma. General education or college courses equivalent to an Associate's degree in
Business Administration is desirable.
2-4 years of experience in customer service working directly with customers, salespeople, or distributors.
Experience using iPhone and iPad is a plus.
Computer Skills: Ability to use a personal computer utilizing spreadsheet and word processing software applications, databases,
and automated systems to accomplish work.
Intermediate skill level with Microsoft Office Suite; Word, Excel, Project, and PowerPoint preferred.
Experience using manufacturing ERP software, JD Edwards, preferred.
Why 4Front?
Generous PTO program
11 paid holidays: Good Friday, Memorial Day, Independence Day (2 days), Labor Day, Thanksgiving (2 days), Christmas (2 days), New Years (2 days)
Company sponsored benefits include:
Employer contribution to Health Savings Account, up to $1000
Life insurance
STD/LTD/AD&D
Reimbursement for PPE, including safety shoes and prescription safety glasses
UHC Employee Assistance Program
All coverage begins on Day 1 of employment!
$27k-34k yearly est. 4d ago
Customer Service Specialist [Manufacturing]
PPC Flex
Call center agent job in Pewaukee, WI
The Customer Service Representative is responsible for providing best in class customer service for a portfolio of assigned customers for our Healthcare & Specialty Division. We're seeking a Customer Service Representative who thrives in a dynamic, fast-paced environment and takes pride in delivering
In this role, you'll act as a key liaison between customers and our sales, production, and shipping teams, ensuring orders are accurate, timely, and aligned with customer expectations. If you're a proactive problem-solver who enjoys building relationships, maintaining strong attention to detail, and driving continuous improvements in customer satisfaction, we'd love to have you on our team.
Essential Accountabilities:
Champion the customer experience by proactively managing orders from placement to delivery, using a customer-centric approach
Collaborate cross-functionally with internal teams (sales, production, shipping, etc) to ensure seamless communication and order fulfillment
Leverage modern digital tools (email, Microsoft Excel, CRM systems, and order processing platforms) to receive, process, and track customer orders efficiently
Create and maintain accurate customer records, including open order reports, order revisions, artwork approvals, and shipping requests
Work in partnership with sales and operations teams to understand customer provided forecasts and how to better provide attention to meet these demands
Escalate internal systematic/process concerns until final solution/resolution is provided to customer
Identify and upsell opportunities by recommending new or complementary products to meet customer needs
Maintain compliance with all company policies while ensuring exceptional attention to detail in every interaction
KEY CHARACTERISTICS & ABILITIES:
Exceptional interpersonal and communication skills including strong verbal, written, and public relations skills
Passionate about exceeding customer expectations
Values teamwork and supports a team environment
Desire to continually learn and improve skill set
Skilled in deescalating situations both over the phone and in writing (email)
Ability to maintain professional and helpful attitude in high-tension or stressful situations
Assertiveness in pursuing resolution to issues
Ability to build trust by providing information to in a way that is candid, informed, encompassing, and not manipulative: receive information from others in a way that demonstrates openness and thoughtful consideration of their ideas
Must have high attention to detail and accurate data entry
Must be able to manage multiple work items at one time with a high sense of urgency
Must have strong problem solving and organization skills
Shares learning with peers
Minimum Qualifications:
5+ years of experience as a Customer Service Representative at a manufacturing organization. Associate degree or bachelor's degree preferred.
Required Skills:
Tech-savvy: Proficiency with Microsoft Office Suite (Excel, Word, Outlook) and CRM/order management tools
Relationship-builder: Exceptional interpersonal and communication skills, with a focus on maintaining positive, professional relationships
Detail-oriented and organized: Ability to prioritize tasks, manage time effectively, and maintain a high degree of accuracy
Bilingual in Spanish is a plus but not required
Ability to think critically, adapt to changing priorities, and resolve issues effectively
$28k-36k yearly est. 5d ago
Full Time Call Center Representative
First Community Credit Union 3.8
Call center agent job in Beloit, WI
Primary Responsibilities:
Model a high energy, world-class service and sales culture within the branch and credit union.
Assists members with general questions related to their account and e-banking usage, primarily over the phone, but may include face-to-face email and messaging interactions.
Primary Qualifications: Passionate and enthusiastic; possess world class service and leadership skills; strong knowledge and understanding of FCCU products and services.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Live the First Community Credit Union Mission, Vision and Values within the organization and our communities.
Assist in promoting a positive credit union image during working and non-working hours.
Comply with regulatory requirements and internal policies and procedures.
Maintain necessary records pertaining to member, tracking, monitoring, etc., in a timely, efficient and effective manner.
Instill an energetic, world-class service and sales culture that continually strives to improve the way we serve our members.
Assist in branch services and operations as needed to serve our members.
Answering phones for the entire credit union.
Refer members to the appropriate credit union department based on the member's needs
Assist members with basic account questions and simple transactions.
Assist members with how to use e-banking services to include: home banking, bill pay, TELLERphone, and mobile app.
Review and work faxes that come in. Forwarding any faxes to appropriate departments.
Review exception reports, make entries and order supplies for the entire credit union.
Perform other duties and responsibilities as assigned or deemed necessary in order to meet the credit union's goals and objectives.
Requirements
Required Knowledge, Skills, and Abilities:
Passionate and enthusiastic.
World-class service skills.
Intermediate knowledge of credit union products, services, policies and procedures.
Possess exemplary written and oral communication skills.
Be flexible and adaptable to change.
Knowledge of federal and state regulations relating to credit union operations management.
Knowledge of Microsoft Office applications.
Knowledge of intermediate math (calculations and concepts involving decimals, percentages, fractions, etc.)
Willingness to learn new skill sets to advance in a career with First Community Credit Union.
Typing skills desired.
Good organization and time management skills.
Availability to work weekends and extended hours, as needed.
Outgoing personality, with the ability to ask for new business and capable of making outbound phone calls.
Works well with others and follows directions.
Able to work independently.
Detail oriented.
Education and Experience:
This position requires a high school education and two (1) year experience in a financial institution.
Employees must comply with government and other regulations affecting the credit union industry including but not limited to the Bank Secrecy Act and The USA Patriot Act.
Working Conditions:
Normal office working conditions with the absence of disagreeable elements.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.
Salary Description $18 - $20 hour
$18-20 hourly 5d ago
Part Time Customer Service Agent
Envoy Air Inc. 4.0
Call center agent job in Madison, WI
Come and work for Envoy Air, an American Airlines Group Company, at MSN and watch your career take off! You will join a stable, FUN, secure, and fast-growing team committed to providing outstanding customer service.
We are hiring immediately, with no experience required!
Pay rate: $18.58 / HR
Responsibilities
What's in it for you?
Travel for free with your family and friends on flights across the American Airlines global network.
Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy.
Participate in our 401(k) program starting on your first day of employment! In addition to helping you save for your future, Envoy offers a company match after one year of employment.
In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level.
Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever.
Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert.
What you will be doing!
Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet passengers and provide a seamless check-in and ticketing experience.
This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with customers in a courteous, efficient, and friendly manner.
No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination.
This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company!
Qualifications
Requirements:
Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds.
18 years or older.
High school diploma, GED, or international equivalent.
Ability to pass a pre-employment drug screen and background check.
Authorized to work in U.S. without sponsorship.
Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos
#EnvoyOversight
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT.
Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.
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$18.6 hourly Auto-Apply 7d ago
Call Center - Customer Service Agent (On-Site) - Part Time
Renuity
Call center agent job in Madison, WI
CallCenterAgent - Customer Service
Mad City Windows & Baths, a Renuity Company
Part-Time • Nights & Weekends • Shift Time: 1pm-9pm
Saturday & Sunday availability preferred
Pay: $17.50/hr + Uncapped Bonuses
Kickstart Your Career - No Experience Required!
Looking to build long-term stability and grow your career with a company that promotes from within? Mad City Windows & Baths-part of the national Renuity family-is expanding our CallCenter Inside Sales team, and we want motivated, outgoing individuals ready to learn, grow, and win.
Mad City is one of the Midwest's most trusted home remodeling brands, powered by Renuity's nationwide network of top-tier renovation companies. Together, we're transforming the home improvement industry with faster, easier, stress-free experiences for homeowners. With teams operating across 36 states and growing, there's never been a better time to join.
About the Role
As a CallCenterAgent on the Customer Service Team, you'll support the lead generation and sales teams by processing submitted leads - verifying homeowner information, confirming homeowner and advisor availability, validating product qualifications, and gauging homeowner interest. You'll work with customers and employees across all Mad City markets and help assist them with starting their home improvement process.
In this position, you will:
Manage all appointments generated through face-to-face sources and enter them into the CRM
Accurately document all call attempts, applying appropriate dispositions and detailed notes for each interaction
Handle inbound calls from promoters and place outbound calls to reach unverified leads
Participate in regular department contests and achieve both personal and team goals
Key Qualifications
No callcenter experience? No problem. If you bring the drive, we'll teach you the skills.
We're looking for:
Strong communication skills and an outgoing personality
Motivated, competitive, goal-driven energy
Professional presence and a team-first mindset
Reliability and consistency in attendance and performance
Ability to multitask, prioritize, and stay organized
Comfort navigating technology and computer applications
What We Offer
Uncapped earning potential - most agents earn between $50k-$70k/year
Rapid advancement - many team members move up within 6 months
Brand-new expanded callcenter workspace
Multiple shift options (assigned based on business needs)
Callcenter operating hours: 8am-9pm, 7 days a week
Benefits & Perks
Medical, dental, vision, life, and disability insurance
Paid parental leave
401(k) retirement savings program
Generous PTO + paid holidays
Continuous team events, incentives, and company celebrations
About Mad City Windows & Baths
At Mad City Windows & Baths, a Renuity company, we're making home improvement faster, easier, and stress-free. Homeowners across the Midwest have trusted us for top-tier remodeling services, and now, as part of Renuity, we're combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality, we continue to grow rapidly, offering unparalleled career opportunities-100% of our current marketing leaders started in entry-level roles. As part of our team and the broader Renuity organization, you'll have the opportunity to make an impact, grow your career, and help people create homes they love. #ZR
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact ******************************.
If you have a question regarding your application, please contact ******************
To access Renuity's Privacy Policy, please click here:
Privacy Policy
$50k-70k yearly Auto-Apply 11d ago
Customer Care Specialist
Inpro Career 4.4
Call center agent job in Muskego, WI
Join a Milwaukee Journal Sentinel Top Workplace hall of fame company, 16 years in a row! Maybe it's our focus on employee development, maybe it's the generous time off, or just that we are an Employees First company altogether, but there's a reason why you'll find most of our employees have made Inpro their career, not just a job.
We are currently seeking a hard-working, team oriented individual to help support our sales efforts in our IPC Division. Our Customer Care Specialists are responsible for ensuring Customer Delight in all customer interactions.
Primary Duties:
Taking and initiating all direct customer calls relating to the following: order status, order clarification, expected ship dates, shipping information including proof of deliveries and tracers; expediting, partial shipments, extended lead times and backordering of customer orders per customer request.
Responsible for all customer orders generated by sales during entire order process, including data entry, review, calling customers for additional or missing information and order changes. Clarify Purchase Orders.
Entering all quotes and fax/email to customer.
Generate sample requests for customers, inside and outside reps.
Creating, submitting and updating job list, contacts and client information.
Qualifications:
Must be team orientated
Interact positively and professionally with all internal customers/departments
Utilize time management skills to maximize timely resolutions to customer issues
Strong attention to detail
Dependable
Clear and effective verbal and written communication skills
Ability to handle several tasks simultaneously
Good Judgement
Specifications:
High school diploma or equivalent
Self starter who is capable of working both independently and as a team
Computer knowledge; MS Office, email, fax, CRM, and other company specific software products
$29k-33k yearly est. 39d ago
Customer Experience Representative (Onsite)
Placon Corporation 4.3
Call center agent job in Madison, WI
Job Description
Your mission: As a Customer Experience Representative, you'll assist our stock customers with product inquiries, provide exceptional customer service, and resolve any issues that arise. Collaborate with the Sales Team, internal stakeholders, and customers to ensure a seamless experience.
Key Responsibilities:
Support Sales Managers/Account Managers:
Be an advocate for Sales, providing customer-centric support and being the single point of
contact.
Process phone calls and email requests/orders, offering assistance with product sizing, samples,
and other information.
Customer Service:
Utilize Excel to manage customer forecasts and generate reports.
Elevate customer concerns and coordinate solutions with cross-functional resources.
Handle customer orders, returns, and refunds, ensuring clear order visibility and on-time deliveries.
Collaboration and Improvement:
Work with internal stakeholders to ensure customer satisfaction and timely issue resolution.
Identify opportunities to improve the customer experience and make recommendations.
Support KPIs like OTIF >96%, EDI/Portal orders >95%, and keeping past due orders
Order Entry:
Promptly enter orders into the ERP system with precision.
Work with the Scheduler to ensure accurate product availability and update customers.
Resolve discrepancies with Accounting and Sales related to pricing, shipping, and quality.
Adhere to quality and safety policies, work instructions, and procedures.
Minimum qualifications
A minimum of one year post-secondary specialized course work and one year of business-to-business
customer service experience;
OR high school education
Desired Skills
Excellent phone, communication and listening skills
Direct customer contact & order processing experience. Business to Business experience
preferred.
Attention to detail and ability to work effectively with others and manage multiple priorities.
Microsoft Outlook, Word, Excel (intermediate user preferred). Ability to learn ERP system and processes.
Strong ability to build and maintain rapport with internal and external customers.
Bi-lingual - English/Spanish skills preferred.
Two to three years of business-to-business customer service experience. Working toward business related certified/degree program preferred.
Position Requirements
Work Environment Conditions:
Inside (office)
Equipment/Tools Used:
Computer, fax, phone, copy machine, Oracle, MS Office software
Physical Requirements:
Normal Office
Mental Requirements:
Reading, Writing, Calculating
Interpersonal Skills
Reasoning/Analysis
Works with Minimal Supervision
Ability to manage multiple projects and priorities
Placon employment offers are contingent upon the successful completion of a pre-employment drug test, basic physical, background check, educational verification, and reference checks (as applicable).
Placon requires that employees have and maintain authorization to work in the country in which the role is based. In general, Placon does not sponsor candidates for non-immigrant visas or permanent residency unless based on business need.
Placon is committed to equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender, gender identity, or expression, marital status, age, national origin, disability, veteran status, genetic information, or other protected characteristics.
$100k yearly 21d ago
Clinical Care Oversight Professional (LPN/PTA/OTA)
Centerwell
Call center agent job in Madison, WI
**Become a part of our caring community and help us put health first** As a Clinical Care Oversight Professional, you will provide clinical support to the assessment and evaluation of patients' needs and requirements to achieve and/or maintain optional wellness. Your work assignments are often straightforward and of moderate complexity.
As a Clinical Care Oversight Professional, you will support a member's optimal wellness state by recommending members/families toward and facilitate the interaction with resources appropriate for the care and wellbeing of patients. You understand your own work area professional concepts/standards, regulations, strategies, and operating standards. You will make decisions regarding your own work approach/priorities and follow direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
**Use your skills to make an impact**
**Required qualifications:**
+ Minimum required education: LPN/PTA/OTA licensed in Florida with no disciplinary action. LPN candidates with multistate compact license can also be considered.
+ Ability to work independently under general instructions and with a team
+ Ability to clinically assess, plan, and advocate for patient's health needs
+ Ability to speak clearly and concisely
+ Ability to document calls and interaction by typing on a keyboard while speaking to a patient on the phone
+ Deliver care that exemplifies CenterWell Home Health's commitment to achieving 5-STAR quality, improved patient outcomes, and value-based care, in alignment with our mission to provide compassionate, personalized healthcare.
**Preferred qualifications:**
+ A minimum of 1-2 years related work experience in Home Health
+ Experience with HomeCare HomeBase (HCHB) and/or PointClickCare
Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
**Scheduled Weekly Hours**
40
**Pay Range**
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$41,900 - $56,600 per year
**Description of Benefits**
Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
Application Deadline: 01-22-2026
**About us**
About CenterWell Home Health: CenterWell Home Health specializes in personalized, comprehensive home care for patients managing a chronic condition or recovering from injury, illness, surgery or hospitalization. Our care teams include nurses, physical therapists, occupational therapists, speech-language pathologists, home health aides, and medical social workers - all working together to help patients rehabilitate, recover and regain their independence so they can live healthier and happier lives.
About CenterWell, a Humana company: CenterWell creates experiences that put patients at the center. As the nation's largest provider of senior-focused primary care, one of the largest providers of home health services, and fourth largest pharmacy benefit manager, CenterWell is focused on whole-person health by addressing the physical, emotional and social wellness of our patients. As part of Humana Inc. (NYSE: HUM), CenterWell offers stability, industry-leading benefits, and opportunities to grow yourself and your career. We proudly employ more than 30,000 clinicians who are committed to putting health first - for our teammates, patients, communities and company. By providing flexible scheduling options, clinical certifications, leadership development programs and career coaching, we allow employees to invest in their personal and professional well-being, all from day one.
**Equal Opportunity Employer**
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Centerwell, a wholly owned subsidiary of Humana, complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our full accessibility rights information and language options *************************************************************
$41.9k-56.6k yearly 5d ago
Automotive Call Center Representative 1
Blain Supply, Inc.
Call center agent job in Janesville, WI
Company & Benefits Information At Blain's Farm & Fleet we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career & enjoy a positive balance. As a family-owned retailer we take pride in offering a competitive benefit package designed to support you & your life. It is one of the reasons we have been named a Forbes Best Employer for seven consecutive years!
* Associates hired into a full-time role will become eligible for the following benefits effective their 91st day of full-time employment: Medical, Prescription, Dental, Vision, Short & Long Term Disability, Life Insurance, Ancillary Benefits, Identity Theft Protection, Pet Insurance, Etc.
* All major Holidays & Birthday off
* Advanced Leadership Training Programs: build the skills to grow your career
* Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
* Internal recognition programs that support an engaged workplace
* 401(K) with company match
Compensation
* Saturday & Sunday weekend premium pay $2.50 per hour
* Base pay starting at $15.00/hr
The pay listed for this position may vary based on experience. Please note, compensation decisions are contingent on the facts and conditions for each job opening. We take into consideration the minimum requirements outlined in the job description, such as, training and experience, the position's work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.
Please note salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Blain's Farm & Fleet position description for accurate pay range information.
Job Duties
As an Automotive CallCenter Representative, you will ssist retail auto service team with customer service, suggestive selling, and customer scheduling. Services include qualifying customer needs, product selection and availability and closing the sale.
* Provide outstanding customer service on telephone.
* Assist retail store customers with questions regarding tires, oil changes and batteries
* Understand retail Tire Desk duties.
* Assist customers with problem resolution.
* Scheduling of in-store customer appointments.
* Perform special order buying duties for retail stores.
* Be able to create work orders including products and services sold on telephone.
* Maintain daily goal assessments to meet individual goals.
* Demonstrate awareness and compliance with Loss Prevention and safety policies and/or procedures
Qualifications
* 2-3yrs of Customer Service experience, preferably in the automotive industry
* High School Diploma or equivalent
* Strong written & Verbal communication skills
* Basic Microsoft Office skills including Word, Outlook & Excel
* Work independently with minimal supervision
* Use of critical thinking to solve customer issues
EEO Statement
Blain Supply, Inc and Blain's Farm and Fleet (collectively "Blain's") is proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture in order to leverage the skills and talents of all people to the mutual advantage of each individual and the organization. Blain's does not discriminate against applicants or employees on the basis of race, religion, color, sex (including pregnancy and sexual harassment), sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any applicable legally protected status. Our goal is to continue to be recognized as an employer of choice and we have received Forbes Best Mid-Sized company to work for an unprecedented 7 years in a row.
$15 hourly Auto-Apply 13d ago
Call Center Representative
Diaz Consulting 3.6
Call center agent job in Madison, WI
Job DescriptionDescription We are seeking a motivated and detail-oriented CallCenter Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support in a fast-paced environment. As a CallCenter Representative, you will be responsible for handling incoming calls, addressing customer inquiries, and resolving issues efficiently. You will utilize your strong communication skills to create positive experiences for our clients and help them navigate our products and services.
Pay:$38500- $50450 per year Job:Full time
Key Responsibilities
Respond to incoming calls and emails, addressing customer inquiries, requests, and concerns.
Provide accurate information regarding our services, policies, and procedures.
Troubleshoot issues and resolve customer complaints or escalate them to the appropriate department as needed.
Maintain a positive, empathetic, and professional attitude toward customers at all times.
Accurately log all customer interactions in our CRM system.
Assist in following up with customers to ensure their issues are resolved and satisfaction is achieved.
Collaborate with team members to improve overall customer service efficiency and satisfaction.
Skills, Knowledge and Expertise
High school diploma or equivalent required; additional education is a plus.
Previous customer service or callcenter experience is preferred but not required.
Strong verbal and written communication skills.
Excellent listening skills and ability to empathize with customers.
Proficiency in Microsoft Office Suite; familiarity with CRM software is an advantage.
Ability to multitask and work effectively in a fast-paced environment.
Reliable, organized, and detail-oriented.
Benefits
Competitive salary.
Health, dental, and vision insurance.
401(k) retirement plan with company match.
Paid time off and holidays.
Opportunities for professional development and career advancement.
Supportive and inclusive work environment
$38.5k-50.5k yearly 20d ago
Nutrition Services Call Center Representative
UW Health 4.5
Call center agent job in Madison, WI
Work Schedule:
100% FTE, day/evening shift. This position works 11:00 am to 7:30 pm 5 days per week, with every other weekend required. Hours may vary based on the operational needs of the department. This position is remote for individuals living in Wisconsin or Illinois after in-office training is complete. When in person you will work at 8501 Excelsior Drive.
Be part of something remarkable
Bring your passion for helping people to the #1 hospital in Wisconsin! As a Culinary CallCenter Representative, you'll play a strong role in Culinary Services by placing patient meal orders in the callcenter. Use your customer service skills and knowledge of clinical diets and allergens in this role.
We are seeking a Nutrition Services CallCenter Representative to:
Provide a high level of customer service by taking patient's meal requests over the phone.
Assist patients in planning a healthy meal in compliance with their diet order and food allergies.
Process electronic nutrition orders by transferring information from the patient's medical record into our food service software.
At UW Health, you will have:
An excellent benefits package, including health and dental insurance, paid time off, retirement plans, two-week paid parental leave and adoption assistance.
Options for a variety of schedules and shifts that offer flexibility and allow for work-life balance.
Access to UW Health's Wellness Options at Work that support employee/family well-being.
Tuition benefits eligibility - UW Health invests in your professional growth by helping pay for coursework associated with career advancement.
Additional components of compensation may include:
Evening or night shift differential
Qualifications
High School Diploma or equivalent Required
Associate's Degree in Hospitality Preferred
Work Experience
1 year experience in an Administrative Support or related position Required
1 year experience in a callcenter and/or background in nutrition Preferred
Licenses & Certifications
ServSafe Certification Preferred
Our Commitment to Social Impact and BelongingUW Health is committed to fostering a workplace that creates belonging for everyone and is an Equal Employment Opportunity (EEO) employer. Our respect for people shines through patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. It is the policy of UW Health to provide equal opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.
View Full Job Description UW Hospital and Clinics benefits
$32k-38k yearly est. Auto-Apply 20h ago
Call Center Representative
Cellular Sales Verizon Authorized Retailer 4.5
Call center agent job in Roscoe, IL
CallCenter Representative
Customer Service | Business Development
Cellular Sales is Growing!
Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best?
We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+.
Summary/Objective
Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity.
Essential Functions
1. Follow up on distributed leads
2. Generate store traffic and contribute to the markets success
3. Handle customer inquiries both by phone and text
4. Support sales force by generating sales leads
5. Follow communication scripts when handing different topics
6. Research required information using available resources
7. Provide customers with product and service information
8. Candidates should be able to take feedback and criticism to improve productivity and character
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
1. Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner.
2. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.
3. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
4. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
Must be able to sit for long periods of time
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Monday - Friday.
Travel
No travel is expected for this position.
Required Education and Experience
High School diploma or GED
Preferred Education and Experience
1. Previous office experience
2. Proficient in Microsoft Office
3. Knowledge of customer service principles and practices
4. Experience in a callcenter or customer service environment
5. Data entry and typing skills (including 10 key)
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
1. Positive attitude
2. High school diploma or equivalent; college degree preferred
3. Minimum two years of related work experience
4. Effective communication skills
5. Interest and understanding of technology products and services
6. Business ownership mentality
AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation
$16/hr + Commission
$16 hourly 3d ago
Sales & Customer Service Representative -(Base Pay + Bonus Incentives)
Skyline Management 4.4
Call center agent job in Huntley, IL
With aggressive growth, expansion plans and ambitious goals, Skyline Management leads in strategic thinking and execution. Teamwork is the ability to work towards the vision by utilizing direct accomplishments toward organizational objectives. Comprised of problem solvers and strategic thinkers, they work united in the direction of their common goals. Their goals include reshaping loyalty in the retail industry, revolutionizing Fortune 100 marketing & sales programs for consumer loyalty and representing the top brands in home entertainment. At Skyline Management's commitment to teamwork helps them accomplish every goal set.
Job Description
Skyline Management is looking for a self-motivated, goal oriented, and ambitious individual to join our team in an Entry-Level customer service and sales position with opportunity for rapid advancement into recruiting, team leadership, and direct personnel management in the Dundee area.
Skyline Management specializes in face to face, INSIDE sales and customer service for some of the largest, most well-respected brands in the world. Because this is inside marketing & sales, our customers come to us - so no outside or door to door sales are involved. We believe in 100% internal, merit-based promotions from entry-level to management - so every member of our team must begin in sales / marketing and has an equal opportunity to advance into HR, recruiting, and management.
Growth Opportunities
As an Entry-Level customer service and sales representative, your primary responsibilities will include face to face inside customer service and sales representing major brands in big box stores.
We quickly promote and train high performers in the areas of:
•Recruiting
•Sales support and training
•Office management
•HR
•Social Media Management
•Business administration.
As a growing organization that has expanded over 300% since 2009, we also provide partnership opportunities for our managers and travel/training opportunities for our top performers. Please be sure to inquire if you are selected for an interview!
Job Requirements
If you are:
•Lazy
•Unmotivated
•Boring
•Looking for a Desk Job With No Advancement
•Devoid of Personality, a Sense of Humor, and/or the Ability to Take a Joke . . .
Please do not apply, as these traits are contagious, and we would prefer not to catch them. Plus, we would find out anyway, and we might as well save ourselves the time.
Ideal candidates must possess:
•Strong interpersonal skills.
•A positive, stellar attitude.
•A strong desire to win and be the best.
•A love of adventure.
•Mental Toughness and Resilience
•A desire to have FUN at work - while you work harder than anyone else you know.
A four-year degree is preferred but not required. If you don't have your degree, but you still feel like you are a great fit, we encourage you to take a leap and apply! We are looking to fill openings IMMEDIATELY. Please APPLY NOW through CareerBuilder, and your resume will be reviewed by our Human Resources Manager. Good luck, and to those of you who meet the criteria, we can't wait to meet you!
Additional Information
All your information will be kept confidential according to EEO guidelines.
$27k-36k yearly est. 18h ago
Customer Service Representative
Fastsigns 4.1
Call center agent job in Waukesha, WI
FASTSIGNS #301301 is hiring for a Customer Service Representative to join our team! Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $18.00 - $22.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
$18-22 hourly Auto-Apply 60d+ ago
Customer Service Rep(05882) - 437 Hughes Rd.
Dev 4.2
Call center agent job in Madison, WI
Auburn-Washburn
DAKS, Inc owns and operates 41 Domino's Pizza stores in and around Houston, Texas and in and North Alabama. We're looking for great people to join our team!
We believe in creating value and making a difference in customers' and Team Members' lives every day, one order at a time.
Daks, Inc had its beginnings in 2003 when we opened our first Domino's Pizza store in Liberty, Texas. Over the next 15 years, we have grown to 41 stores in Texas, and Alabama, with over 1,000 employees.
Daks, Inc is family owned and has created an extensive family of people passionate about pizza. Currently we have numerous employees with over 15 years of service, in an industry that routinely has over 100% annual employee turnover rates. Some have even moved on to become Domino's Pizza franchise owners.
DAKS, Inc strives to grow our business by developing great, friendly people who will take pride in serving our customers with a smile, and a perfect product every time.
Job Description
We are looking for a customer-oriented service representative. A customer service representative, or CSR, provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities
Manage large amounts of incoming calls Assist in preparing food orders Daily and weekly cleaning tasks Identify and assess customers' needs Handle customer complaints and provide appropriate solutions Follow procedures, guidelines and policies
Qualifications
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Customer Service Representatives must be at least 16 years of age.
Additional Information
All your information will be kept confidential according to EEO guidelines.
$29k-36k yearly est. 60d+ ago
Customer Service Representative
Copart 4.8
Call center agent job in Madison, WI
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay $18.00 - $20.29 per hour
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
$18-20.3 hourly Auto-Apply 31d ago
Call Center Scheduling Coordinator
Stronghouse
Call center agent job in Oconomowoc, WI
Full-Time and Part-Time Opportunities Available On-Site - Oconomowoc, WI (Headquarters)
Compensation & Benefits: $20.00/hour plus generous weekly, monthly, and/or quarterly performance incentives, along with a full suite of benefits including health, dental, and 401(k).
Job Overview
The CallCenter Scheduling Coordinator plays a vital role in creating an exceptional customer experience and upholding Stronghouse's reputation for service excellence. In this role, you will interact with customers to provide information, schedule appointments, address inquiries, and help resolve concerns. You will ensure customer satisfaction by delivering professional, friendly, and proactive service in every interaction.
Key Responsibilities
Schedule appointments with qualified prospects for the sales team, while interacting professionally with potential customers in a callcenter environment.
Following up on leads to support and nurture them through the sales process.
Serve as a positive, energetic first point of contact for the Stronghouse brand-engaging customers, capturing details, and preparing the field team for success.
Converting inbound and outbound calls from online lead forms into scheduled appointments for the appropriate market.
Coordinate with local brands/divisions to ensure in-person sales appointments are properly scheduled with the correct sales representative.
Once appointments are made, collect additional customer information to support accurate lead qualifications and help prepare the sales team for the in-home consultation.
$20 hourly Auto-Apply 18d ago
Call Center Representative
Stillman Bank
Call center agent job in Stillman Valley, IL
Full-time Description
ABOUT US
Stillman Bank is a local, community bank founded in 1882. Started in Stillman Valley, IL, we have grown to 6 locations throughout Ogle and Winnebago counties. Our organization is owned by shareholders and shareholder families, some of which span back 3 generations.
WHAT WE DO:
We provide comprehensive financial solutions that support the well-being of our customers and strengthen the communities we serve.
HOW WE DO IT:
Remain committed
Take Ownership
Build Relationships
Cultivate Growth
Be Intentional
WHY WE DO IT:
We will grow our legacy as a strong, stable, independent community bank where customers want to bank, individuals want to work, and shareholders want to invest.
ABOUT THE ROLE
The CallCenter Representative promotes a positive banking experience for telephone customers by resolving their concerns and providing assistance, guidance and information concerning their accounts, as well as other available banking products and services.
You will:
· Establish a positive banking experience for customers by responding to calls in a quick, courteous and friendly manner.
· Listen attentively to customer questions, problems or concerns, asking appropriate questions for clarification in order to achieve a clear understanding of the issue. Provide answers and respond appropriately in a patient, thoughtful manner.
· Maintain a working knowledge of bank operations, products, services and policies, including electronic-based applications, and communicate information to customers in clear and simple terms.
· Communicate accurate customer information and issues to subsequent bank personnel when transferring a customer call, thereby eliminating the need for customers to repeat their circumstances multiple times.
· Resolve customer complaints by investigating and researching complicated issues and respond back to the customer the same day.
· Keep supervisor informed of significant issues and documents such on the Quality Control Report.
· Demonstrate sound judgment and exercise discretion while resolving issues and problems.
· Seek opportunities to promote and sell additional banking products and services to telephone customers.
· Call new account customers after a reasonable amount of time has passed since their initial visit, to follow-up on their satisfaction with their banking experience, and to identify any service issues that may exist. Refer service deficiencies to other appropriate staff for resolution and documents issues on the Quality Control Report.
· Review and verify the accuracy of data maintenance related to deposit and individual retirement accounts.
· Enter and retrieve customer data using applicable software.
· Prepare reports and correspondence as needed.
· Support the overall objectives of the bank.
· Perform other duties or functions as assigned.
This is an in-office position working 40 hours per week in a typical office environment. Significant standing and walking required. Some lifting up to 50 pounds required for coin bags. Significant use of hands for cash handling tasks. Requires the ability to operate numerous types of office equipment such as computers, keyboards, printers, scanners, fax machines, copiers, calculators, cash and coin sorting equipment and telephones. Occasional lifting, carrying bending, kneeling, stretching and stooping required. Requires the ability to spend significant time reading paper documents and computer screens.
Requirements
ABOUT YOU
· Associate Degree in finance or banking preferred along with some experience in a customer service banking environment. In lieu of a formal degree, two or more years of appropriate experience in banking and customer service.
· Previous experience in an inbound callcenter environment is desirable.
· Skilled in the use of computer data entry and retrieval systems, as well as Microsoft Office applications.
· Effective verbal and listening skills required. Friendly, patient, courteous and professional demeanor when speaking with a customer or the public is essential.
ABOUT COMPENSATION AND BENEFITS
We believe our employees are our greatest asset and deserve competitive pay and benefits. We regularly review our compensation and align our ranges with market data for our geography, industry, and institution size. Paid time off is available upfront, including paid vacation time, paid flex (personal) time, paid volunteer time off, paid time for wellness visits and 11 paid holidays. We partner with Blue Cross Blue Shield of Illinois to offer 2 health plans, dental insurance, and vision insurance. The bank pays for short-term disability, long-term disability, and life insurance on your behalf. You can purchase additional life insurance for yourself, a spouse, or dependents at a group rate. Discretionary 401k match and profit-sharing contributions are made on your behalf once you have met the eligibility requirements.
EEO Statement:
Stillman Bank is an Equal protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, national origin, physical or mental disability, military or veteran status, genetic information, or any other protected classification. Opportunity Employer. We will consider applicants for our positions without regard to any category
Salary Description $16.00 - $19.00
$28k-37k yearly est. 60d+ ago
MINI of Madison Customer Service Representative
Zimbrick Mini 4.1
Call center agent job in Madison, WI
Zimbrick MINI is looking for a self-motivated Service Support Specialist to join our Business Development Center (BDC). No automotive experience is required - we value customer-focused, motivated, and organized professionals eager to grow their careers in the automotive industry.
In this role, you will:
Make outbound calls to schedule service appointments and follow up on recommended maintenance
Coordinate with service advisors and technicians to manage repair timelines
Transfer calls and support seamless communication between clients, sales, and service teams
Update and maintain service records and follow up on open repair orders
Deliver exceptional customer service via phone, email, SMS, and in-person
Requirements:
Valid driver's license and clean driving history
Strong communication, organizational, and multitasking skills
Ability to work independently and collaboratively
We Offer:
Paid training and professional development
Full benefits, including 401(k) match and profit sharing
Stable hours and opportunities for career advancement in the automotive industry
How much does a call center agent earn in Janesville, WI?
The average call center agent in Janesville, WI earns between $26,000 and $52,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Janesville, WI