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Become A Call Center Agent

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Working As A Call Center Agent

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $37,190

    Average Salary

What Does A Call Center Agent Do At Kelly Services

* Consistently promotes credit union products and services in order to meet sales goals
* Requires clear and professional communication in writing, in person, and on the telephone
* Promptly answers incoming calls, direct calls to appropriate personnel, and assists callers with information or transactions on their account
* Promptly completes service requests within established deadlines
* Knowledge of various regulations, which includes but is not limited to:
* Provides callers with information on their accounts, which includes but is not limited to:
* Completes assigned duties, reports, and forms by established deadlines
* Ensures safeguarding of member information by following identification and document retention policies
* Understands how telephone usage directly affects individual performance statistics
* Documents and information required to establish Deposit Accounts and related services
* Assists callers with basic information related to loan products and related services, which includes but is not limited to:
* Documents and information required to apply for a consumer loan product
* Completes loan related forms accurately and within established guidelines
* Reviews product knowledge manuals and utilizes the Intranet System to keep abreast of all products and services offered by HawaiiUSA Federal Credit Union
* Attends meetings, workshops and training classes for professional development
* Able to attend after-hour team meetings as necessary
* Requires working well with all types of people
* Requires handling of multiple projects and/or tasks by assigned deadlines
* Requires ability to comprehend, respond and carry out instructions given
* Requires keeping information confidential
* Requires compliance with established policies
* Requires frequent review of products, policies, and regulations
* Requires ability to paraphrase and summarizes (verbally and in writing) member requests
* Performs other duties as assigned

What Does A Call Center Agent Do At Morgan & Morgan

* Responsible for assisting clients via telephone and occasionally e-mail.
* Excellent interpersonal, written, and oral communication skills.
* Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
* Strong work ethic and self-starter, ability to effectively manage multiple priorities and adapt to change within fast-paced call center.
* Work closely with our case control team vetting the legal claims of prospective clients for qualification.
* Collect client information and draft incident summaries.
* Update existing clients on their case status as needed.
* Resolves problems and handles client’s issues in a professional manner.
* Requirements
* High School Diploma or GED
* Highly organized with the ability to multitask, learn fast, and work in a team environment.
* Strong problem-solving skills.
* Strong customer service skills.
* Critical/Analytical thinker.
* Must type 35 WPM and possess computer skills.
* Exceptional oral and written communication skills with outgoing personality.
* Reliable and dependable.
* Ability to work Saturday and Sunday.
* Full Time must be available to work 40 hours per week

What Does A Call Center Agent Do At UPMC

* Communicates all customer and staff complaints or concerns to the Call Center Supervisor/Coordinator or Lead Call Center Agent.
* Functions as an answering service representative for multiple Specialty and Primary Care agencies to provide after hour call-out service and support, following specific protocol as provided by the physician office management.
* Organizes communication between UPMC Hamot and regional hospitals to facilitate the patient transfer process while upholding the highest quality of patient care.
* Provides service to the UPMC Hamot community, patients, families and staff, while protecting the integrity and confidentiality of all data and information through physical and electronic measures.
* Utilizes associated Call Center applications to facilitate inter and intra communication for the UPMC Hamot organization including call transfers, overhead announcements, facilitating patient transfers, after hours answering service, staff paging and centralized scheduling.
* Responds to emergency situations by following specific protocol including means such as overhead announcements, individual pager notification or phone calls and utilization of mass notification software.
* Responsible for inventory of special needs patient equipment by signing equipment in and out to hospital staff and keeping accurate records

What Does A Call Center Agent Do At Mommy Jobs Online

* Accessing company programs and query information within the company data bases to meet customer requests.
* Assist your customers over the phone with their requests, answer questions, and light trouble shooting.
* Communicate effectively using scripted material, policy, guidelines, and procedures.
* Maintain productivity goals and quality assurance standards.
* Observe overall company policies, procedures, and maintain good attendance.
* Attend all mandated virtual training sessions, including ongoing training and development plans.
* Perks: Great work environment and awesome co-workers.
* Work and train from the comfort of your own home and save on transportation costs

What Does A Call Center Agent Do At Highmark Health

* Promptly answers a multiple line telephone system and processes complex medical service requests in a confidential manner with strict adherence to policies and procedures.
* Routinely participates in special projects and campaigns as assigned by leadership.
* Ascertains the reason for a patient's call.
* Follows established protocol and uses independent judgment to appropriately refer a patient to a physician or specialist as necessary.
* Maintains department productivity levels for customer satisfaction.
* Performs other duties as assigned or required by management

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How To Become A Call Center Agent

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Call Center Agent jobs

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Call Center Agent Career Paths

Call Center Agent
Call Center Supervisor Operations Manager General Manager
Account Manager
5 Yearsyrs
Call Center Representative Call Center Supervisor
Call Center Manager
6 Yearsyrs
Sales Agent Customer Care Representative Customer Account Representative
Customer Account Manager
5 Yearsyrs
Data Entry Associate Service Representative Customer Care Representative
Customer Care Supervisor
5 Yearsyrs
Dispatcher Service Advisor Assistant Service Manager
Customer Relations Manager
5 Yearsyrs
Technical Support Technician Technical Support Specialist Systems Administrator
Information Technology Manager
8 Yearsyrs
Reservations Agent Sales Coordinator Inside Sales Engineer
Lead Generator
5 Yearsyrs
Call Center Supervisor Call Center Manager Project Manager
Product Manager
7 Yearsyrs
Front Desk Agent General Manager Account Manager
Sales Account Manager
6 Yearsyrs
Front Desk Agent Assistant General Manager
Sales Manager
5 Yearsyrs
Security Guard Sales Consultant Senior Sales Representative
Senior Representative
5 Yearsyrs
Service Representative Service Technician Service Supervisor
Service Lead
5 Yearsyrs
Call Center Representative Security Officer Technician
Service Manager
7 Yearsyrs
Technical Support Technician Technician Service Technician
Service Supervisor
6 Yearsyrs
Sales Agent Technical Support Technician Technical Support Manager
Support Manager
6 Yearsyrs
Data Entry Associate Technician Technical Support Specialist
Support Supervisor
5 Yearsyrs
Service Representative Driver Operation Supervisor
Team Manager
5 Yearsyrs
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Call Center Agent Demographics

Gender

  • Female

    70.0%
  • Male

    27.7%
  • Unknown

    2.3%

Ethnicity

  • White

    77.8%
  • Hispanic or Latino

    13.8%
  • Asian

    6.0%
  • Unknown

    1.8%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    65.5%
  • French

    10.6%
  • German

    4.5%
  • Tagalog

    2.3%
  • Portuguese

    2.3%
  • Italian

    1.9%
  • Mandarin

    1.6%
  • Russian

    1.6%
  • Japanese

    1.6%
  • Arabic

    1.6%
  • Chinese

    1.2%
  • Filipino

    0.9%
  • Hindi

    0.7%
  • Hebrew

    0.7%
  • Swahili

    0.5%
  • Hmong

    0.5%
  • Dutch

    0.5%
  • Korean

    0.5%
  • Turkish

    0.5%
  • Catalan

    0.5%
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Call Center Agent

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Call Center Agent Education

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Top Skills for A Call Center Agent

TelephoneCallsOutboundCallsDataEntryInboundPhoneCallsCreditCardInternetTechnicalSupportCustomerServiceInquiriesCustomerServiceCallsCustomerComplaintsCommunicationSkillsTroubleshootHighCallVolumeTCustomerServiceSkillsClientInformationComputerSkillsCustomerIssuesScheduleAppointmentsPotentialCustomers

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Top Call Center Agent Skills

  1. Telephone Calls
  2. Outbound Calls
  3. Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Answered telephone calls, directed calls, and recorded messages in a friendly and professional manner.
  • Take follow up of all outbound calls.
  • Involved in a special Data Entry team to enter customer rebate information.
  • Answered inbound phone calls for subscribers who had issues with their Medicare supplement plans.
  • Handled credit card information to provide exquisite customer satisfaction and to get them approved for sales.

Top Call Center Agent Employers

Call Center Agent Videos

Call Center Agent Training Videos

A Day in the Life: Call Center Agent

Do I Want to be a Call Centre Agent? Part 1

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