Call center agent demographics and statistics in the US
Call center agent demographics research summary. Zippia estimates call center agent demographics and statistics in the United States by using a database of 30 million profiles. Our call center agent estimates are verified against BLS, Census, and current job openings data for accuracy. Zippia's data science team found the following key facts about call center agents after extensive research and analysis:
- There are over 272,688 call center agents currently employed in the United States.
- 69.2% of all call center agents are women, while 30.8% are men.
- The average call center agent age is 40 years old.
- The most common ethnicity of call center agents is White (55.0%), followed by Hispanic or Latino (21.0%), Black or African American (12.1%) and Asian (5.9%).
- Call center agents are most in-demand in Houston, TX.
- New York, NY pays an annual average wage of $37,432, the highest in the US.
- In 2022, women call center agents earned 96% of what men earned.
- North Dakota is the best state for call center agents to live.
- Call center agents are 64% more likely to work at private companies in comparison to public companies.
On this page
Call center agent demographics by:
Call center agent gender statistics
69.2% of call center agents are women and 30.8% of call center agents are men.
- Female, 69.2%
- Male, 30.8%
Call center agent gender ratio
| Gender | Percentages |
|---|---|
| Female | 69.2% |
| Male | 30.8% |
Call center agent gender pay gap
Women earn 96¢ for every $1 earned by men
Male income
$32,956
Female income
$31,733
Call center agent gender ratio over time
This data breaks down the percentage of men and women in call center agent positions over time. Currently, 69.2% of call center agents are female.
Call center agent gender ratio by year
| Year | Male | Female |
|---|---|---|
| 2010 | 29.14% | 70.86% |
| 2011 | 29.00% | 71.00% |
| 2012 | 30.44% | 69.56% |
| 2013 | 30.87% | 69.13% |
| 2014 | 31.37% | 68.63% |
| 2015 | 31.25% | 68.75% |
| 2016 | 31.80% | 68.20% |
| 2017 | 32.22% | 67.78% |
| 2018 | 30.95% | 69.05% |
| 2019 | 30.53% | 69.47% |
| 2020 | 31.15% | 68.85% |
| 2021 | 30.78% | 69.22% |
Call center agent related jobs gender ratio
We compared call center agents with similar job titles to see how gender ratios vary. As you can see, technical service advisor and courtesy associate have the biggest gender ratio gaps.
| Job title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Call Center Agent | 31% | 69% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Male
Female
100%
75%
50%
25%
0%
0%
25%
50%
75%
100%
Call center agent demographics by race
The most common ethnicity among call center agents is White, which makes up 55.0% of all call center agents. Comparatively, 21.0% of call center agents are Hispanic or Latino and 12.1% of call center agents are Black or African American.
- White, 55.0%
- Hispanic or Latino, 21.0%
- Black or African American, 12.1%
- Asian, 5.9%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.6%
Call center agent race
| Call center agent race | Percentages |
|---|---|
| White | 55.0% |
| Hispanic or Latino | 21.0% |
| Black or African American | 12.1% |
| Asian | 5.9% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.6% |
Call center agent race and ethnicity over time
See how call center agent racial and ethnic diversity trended since 2010 according to the United States Census Bureau data.
Call center agent race and ethnicity by year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.39% | 12.31% | 5.16% | 17.00% |
| 2011 | 62.10% | 12.60% | 5.30% | 16.88% |
| 2012 | 61.30% | 12.48% | 5.11% | 17.73% |
| 2013 | 61.65% | 12.31% | 5.27% | 17.41% |
| 2014 | 61.03% | 12.25% | 5.58% | 17.59% |
| 2015 | 60.41% | 12.00% | 5.37% | 18.70% |
| 2016 | 59.53% | 12.49% | 5.61% | 18.60% |
| 2017 | 60.44% | 11.91% | 5.58% | 18.43% |
| 2018 | 60.26% | 11.49% | 5.75% | 18.81% |
| 2019 | 59.86% | 11.68% | 5.55% | 19.32% |
| 2020 | 57.30% | 11.08% | 5.70% | 19.93% |
| 2021 | 54.98% | 12.05% | 5.87% | 20.96% |
Call center agent wage gap by race
According to our data, asian call center agents have the highest average salary compared to other ethnicities. Black or african american call center agents have the lowest average salary at $32,586.
| Ethnicity | Salary |
|---|---|
| Unknown | $32,635 |
| White | $33,019 |
| Black or African American | $32,586 |
| Asian | $33,632 |
| Hispanic or Latino | $32,917 |
Average call center agent age
See how the average age of call center agents varies based on ethnicity and gender.
Male
Female
Call center agent age by race and gender
| Race | Male age | Female age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Call center agent age breakdown
The average age of call center agents is 40+ years years old, representing 49% of the call center agent population.
Call center agent age breakdown
| Call Center Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Call center agent educational attainment
The most common degree for call center agents is high school diploma, with 35% of call center agents earning that degree. The second and third most common degree levels are bachelor's degree degree at 26% and bachelor's degree degree at 21%.
- High School Diploma, 35%
- Bachelor's, 26%
- Associate, 21%
- Diploma, 9%
- Other Degrees, 9%
Call center agents by degree level
| Call center agent degree | Percentages |
|---|---|
| High School Diploma | 35% |
| Bachelor's | 26% |
| Associate | 21% |
| Diploma | 9% |
| Other Degrees | 9% |
Call center agent jobs you might like
Call center agent wage gap by degree level
According to the data, call center agents with a Master's degree earn more than those without, at $36,821 annually. With a Bachelor's degree, call center agents earn a median annual income of $35,300 compared to $32,006 for call center agents with an Associate degree.
| Education | Salary |
|---|---|
| Master's Degree | $36,821 |
| High School Diploma or Less | $30,864 |
| Bachelor's Degree | $35,300 |
| Some College/ Associate Degree | $32,006 |
Call center agent employment statistics
Most call center agents work for a private in the professional industry.
Company size where call center agents work
Below, you can see the size of companies where call center agents work.
Call center agent jobs by employer size
| Company size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 32% |
| > 10,000 employees | 30% |
Call center agent jobs by company type
Employees with the call center agent job title have their preferences when it comes to working for a company. For instance, most call center agents prefer to work at private companies over public companies.
Call center agent jobs by sector
| Company type | Percentages |
|---|---|
| Education | 2% |
| Public | 31% |
| Private | 64% |
| Government | 3% |
Call center agent jobs by industry
The most common industries for call center agents are professional, technology and finance.
Call center agent industry statistics
| Industry | Percentages |
|---|---|
| Professional | 19% |
| Fortune 500 | 13% |
| Technology | 11% |
| Retail | 8% |
| Finance | 8% |
| Media | 6% |
| Hospitality | 6% |
| Telecommunication | 5% |
| Health Care | 5% |
| Manufacturing | 3% |
| Transportation | 2% |
| Government | 2% |
| Start-up | 2% |
| Real Estate | 2% |
| Education | 2% |
| Internet | 1% |
| Automotive | 1% |
| Construction | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Insurance | 1% |
Call center agent turnover and employment statistics
Call center agent unemployment rate over time
The unemployment rate for call center agents between 2008 and the most recent data has varied, according to the Bureau of Labor Statistics.
Call center agent unemployment rate by year
| Year | Call center agent unemployment rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
Average call center agent tenure
The average call center agent stays at their job for 1-2 years, based on the 23,300 call center agents resumes in Zippia's database.
Call center agent tenure statistics
| Number of years | Percentages |
|---|---|
| Less than 1 year | 47% |
| 1-2 years | 28% |
| 3-4 years | 10% |
| 5-7 years | 12% |
| 8-10 years | 2% |
| 11+ years | 1% |
Call center agent LGBT ratio compared to similar jobs
Review the percent of call center agents that are members of the LGBT community. You can see how this compares to similar jobs in the chart below.
| Job title | LGBT | Job openings |
|---|---|---|
| Service Order Clerk | 5.53% | 84,974 |
| Tenant Selector | 6.73% | 4,356 |
| Call Center Agent | 7.19% | - |
| Filer | 8.60% | 471 |
| Credit Processor | 8.99% | 11,088 |
| Serials Assistant | 11.16% | 543 |
| Recruiting Assistant | 15.31% | 20,862 |
Similar call center agent jobs LGBT demographics
| Profession | Percentages of LGBT | Job openings |
|---|---|---|
| Service Order Clerk | 5.53% | 84,974 |
| Tenant Selector | 6.73% | 4,356 |
| Filer | 8.60% | 471 |
| Credit Processor | 8.99% | 11,088 |
| Serials Assistant | 11.16% | 543 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign languages spoken by call center agents
The most common foreign language among call center agents is Spanish at 68.8%. The second-most popular foreign language spoken is French at 9.5% and German is the third-most popular at 4.2%.
- Spanish, 68.8%
- French, 9.5%
- German, 4.2%
- Portuguese, 2.1%
- Tagalog, 2.1%
- Other, 13.3%
Call center agent languages spoken
| Foreign language | Percentages |
|---|---|
| Spanish | 68.8% |
| French | 9.5% |
| German | 4.2% |
| Portuguese | 2.1% |
| Tagalog | 2.1% |
| Other | 13.3% |
