Call Center Agent Statistics and Facts in the US
Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for call center agents in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:
- There are over 286,696 call center agents currently employed in the United States.
- 67.2% of all call center agents are women, while only 27.9% are men.
- The average age of an employed call center agent is 39 years old.
- The most common ethnicity of call center agents is White (62.4%), followed by Hispanic or Latino (18.6%) and Black or African American (12.2%).
- The majority of call center agents are located in TX, Dallas and TX, Houston.
- Call center agents are most in-demand in Dallas, TX.
- Call center agents are paid an average annual salary of $27,376.
- The hospitality industry is the highest-paying for call center agents.
- Windsor, CT pays an annual average wage of $38,129, the highest in the US.
- Call center agents average starting salary is $20,000.
- In 2021, women earned 99% of what men earned.
- The top 10% of highest-paid call center agents earn as much as $36,000 or more.
- 12% of all call center agents are LGBT.
- Arizona is the best state for call center agents to live.
- Call center agents are more likely to work at private companies in comparison to public companies.
Call Center Agent Statistics By Gender
Gender Pay Gap For Call Center Agent
Women Earn 99¢ For Every $1 Earned By Man
Call Center Agent Gender Over Time
This data shows how men and women predominate in the call center agent position over time.
Call Center Agent Male to Female Ratio
We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.
|Receptionist/Human Resources Assistant||8%||88%|
|Call Center Agent||28%||67%|
|Auto Service Advisor||81%||18%|
|Technical Service Advisor||84%||12%|
Call Center Agent Statistics By Race
The most common ethnicity among call center agents is White, which makes up 62.4% of all call center agents. Comparatively, there are 18.6% of the Hispanic or Latino ethnicity and 12.2% of the Black or African American ethnicity.
- White, 62.4%
- Hispanic or Latino, 18.6%
- Black or African American, 12.2%
- Asian, 4.1%
- Unknown, 2.3%
- American Indian and Alaska Native, 0.4%
Call Center Agent Race And Ethnicity Over Time
Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among call center agents.
- Hispanic or Latino
- Black or African American
Call Center Agent Wage Gap By Race
Average Age of a Call Center Agent
We determined the average age of call center agents based on ethnicity and gender.
Call Center Agent Age Breakdown
This chart breaks down the ages of call center agent employees. Interestingly enough, the average age of call center agents is 40+ years old, which represents 46% of the population.
Types of Call Center Agent Degree Levels
The most common degree for call center agents is high school diploma 35% of call center agents earn that degree. A close second is bachelor's degree with 26% and rounding it off is associate degree with 21%.
- High School Diploma, 35%
- Bachelors, 26%
- Associate, 21%
- Diploma, 9%
- Other Degrees, 9%
Call Center Agent Jobs You Might Like
Call Center Agent Wage Gap By Education
Call Center Agent Employment Statistics
This section highlights the information we gathered about the types of businesses and industries that employ call center agents. We found that the most common company type is private. In addition, the industry that employs the most call center agents is the technology industry.
We created this chart to show you the average size of companies that typically hire call center agents.
< 50 employees
50 - 100 employees
100 - 500 employees
500 - 1,000 employees
1,000 - 10,000 employees
The Types Of Companies Call Center Agent Work In
Employees with the call center agent job title have their preferences when it comes to working for a company. For instance, most call center agents prefer to work at private companies over public companies.
Top Industries Hiring Call Center Agents
Just based on the number of employees within each industry, we were able to determine the most common industries that employ call center agents. Those industries include technology, professional and finance.
Call Center Agent Turnover And Employment Statistics
Call Center Agent Unemployment Rate Over Time
The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call center agents changed.
- Unemployment rate
The Average Number of Years That Call Center Agent Stay in a Job
By looking over 23,300 call center agents resumes, we figured out that the average call center agent enjoys staying at their job for Less than 1 year for a percentage of 47%.
Comparing The LGBT Ratio of Call Center Agents with Other Job Titles
After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to call center agents.
|Credit Reporting Clerk||7.89%|
|Classified Ad Taker||11.49%|
|Call Center Agent||12.31%|
|Reservation Sales Agent||23.61%|
Foreign Languages Spoken By Call Center Agents
The most common foreign language among call center agents is Spanish at 68.8%. The second-most popular foreign language spoken is French at 9.5% and German is the third-most popular at 4.2%.
- Spanish, 68.8%
- French, 9.5%
- German, 4.2%
- Portuguese, 2.1%
- Tagalog, 2.1%
- Other, 13.3%