Call Center Agent Demographics and Statistics In The US
Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for call center agents in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:
- There are over 272,688 call center agents currently employed in the United States.
- 69.2% of all call center agents are women, while 30.8% are men.
- The average age of an employed call center agent is 40 years old.
- The most common ethnicity of call center agents is White (55.0%), followed by Hispanic or Latino (21.0%), Black or African American (12.1%) and Asian (5.9%).
- Call center agents are most in-demand in Houston, TX.
- New York, NY pays an annual average wage of $37,432, the highest in the US.
- In 2021, women earned 96% of what men earned.
- North Dakota is the best state for call center agents to live.
- Call center agents are 64% more likely to work at private companies in comparison to public companies.
Call Center Agent Statistics By Gender
69.2% of call center agents are women and 30.8% of call center agents are men.
- Female, 69.2%
- Male, 30.8%
Call Center Agents By Gender
| Gender | Percentages |
|---|---|
| Female | 69.2% |
| Male | 30.8% |
Gender Pay Gap For Call Center Agent
Women Earn 96ยข For Every $1 Earned By Men
Call Center Agent Gender Over Time
This data shows how men and women predominate in the call center agent position over time.
Call Center Agent Gender By Year
| Year | Male | Female |
|---|---|---|
| 2010 | 29.14% | 70.86% |
| 2011 | 29.00% | 71.00% |
| 2012 | 30.44% | 69.56% |
| 2013 | 30.87% | 69.13% |
| 2014 | 31.37% | 68.63% |
| 2015 | 31.25% | 68.75% |
| 2016 | 31.80% | 68.20% |
| 2017 | 32.22% | 67.78% |
| 2018 | 30.95% | 69.05% |
| 2019 | 30.53% | 69.47% |
| 2020 | 31.15% | 68.85% |
| 2021 | 30.78% | 69.22% |
Call Center Agent Male to Female Ratio
We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.
| Job Title | Male | Female |
|---|---|---|
| Loan Secretary | 4% | 96% |
| Dental Receptionist | 5% | 95% |
| Receptionist Secretary | 6% | 94% |
| Call Center Agent | 31% | 69% |
| Lead Ramp Agent | 86% | 14% |
| Courtesy Associate | 88% | 12% |
| Technical Service Advisor | 89% | 11% |
Call Center Agent Statistics By Race
The most common ethnicity among call center agents is White, which makes up 55.0% of all call center agents. Comparatively, there are 21.0% of the Hispanic or Latino ethnicity and 12.1% of the Black or African American ethnicity.
- White, 55.0%
- Hispanic or Latino, 21.0%
- Black or African American, 12.1%
- Asian, 5.9%
- Unknown, 5.4%
- American Indian and Alaska Native, 0.6%
Call Center Agent Race
| Call Center Agent Race | Percentages |
|---|---|
| White | 55.0% |
| Hispanic or Latino | 21.0% |
| Black or African American | 12.1% |
| Asian | 5.9% |
| Unknown | 5.4% |
| American Indian and Alaska Native | 0.6% |
Call Center Agent Race And Ethnicity Over Time
Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2010-2019 among call center agents.
- White
- Asian
- Hispanic or Latino
- Black or African American
Call Center Agent Race By Year
| Year | White | Black or African American | Asian | Hispanic or Latino |
|---|---|---|---|---|
| 2010 | 62.39% | 12.31% | 5.16% | 17.00% |
| 2011 | 62.10% | 12.60% | 5.30% | 16.88% |
| 2012 | 61.30% | 12.48% | 5.11% | 17.73% |
| 2013 | 61.65% | 12.31% | 5.27% | 17.41% |
| 2014 | 61.03% | 12.25% | 5.58% | 17.59% |
| 2015 | 60.41% | 12.00% | 5.37% | 18.70% |
| 2016 | 59.53% | 12.49% | 5.61% | 18.60% |
| 2017 | 60.44% | 11.91% | 5.58% | 18.43% |
| 2018 | 60.26% | 11.49% | 5.75% | 18.81% |
| 2019 | 59.86% | 11.68% | 5.55% | 19.32% |
| 2020 | 57.30% | 11.08% | 5.70% | 19.93% |
| 2021 | 54.98% | 12.05% | 5.87% | 20.96% |
Call Center Agent Wage Gap By Race
| Ethnicity | Salary |
|---|---|
| Unknown | $32,635 |
| White | $33,019 |
| Black or African American | $32,586 |
| Asian | $33,632 |
| Hispanic or Latino | $32,917 |
Call Center Agent JOBS
Average Age of a Call Center Agent
We determined the average age of call center agents based on ethnicity and gender.
Call Center Agent Age By Race
| Race | Male Age | Female Age |
|---|---|---|
| Black or African American | 37 | 39 |
| Unknown | 34 | 36.5 |
| Asian | 38 | 42 |
| Hispanic or Latino | 33 | 35 |
| White | 37 | 44 |
| American Indian and Alaska Native | 38 | 42 |
Call Center Agent Age Breakdown
This chart breaks down the ages of call center agent employees. Interestingly enough, the average age of call center agents is 40+ years old, which represents 49% of the population.
Call Center Agent Age
| Call Center Agent Years | Percentages |
|---|---|
| 40+ years | 49% |
| 30-40 years | 25% |
| 20-30 years | 24% |
Types of Call Center Agent Degree Levels
The most common degree for call center agents is high school diploma 35% of call center agents earn that degree. A close second is bachelor's degree with 26% and rounding it off is associate degree with 21%.
- High School Diploma, 35%
- Bachelors, 26%
- Associate, 21%
- Diploma, 9%
- Other Degrees, 9%
Call Center Agents By Education
| Call Center Agent Degree | Percentages |
|---|---|
| High School Diploma | 35% |
| Bachelors | 26% |
| Associate | 21% |
| Diploma | 9% |
| Other Degrees | 9% |
Call Center Agent Jobs You Might Like
Call Center Agent Wage Gap By Education
| Education | Salary |
|---|---|
| High School Diploma or Less | $30,864 |
| Master's Degree | $36,821 |
| Bachelor's Degree | $35,300 |
| Some College/ Associate Degree | $32,006 |
Call Center Agent Employment Statistics
This section highlights information about where call center agents work. We found most call center agents work for a private company. In addition, the industry that employs the most call center agents is the professional industry.
Company Size
We created this chart to show you the average size of companies that typically hire call center agents.
Call Center Agent Jobs By Employer Size
| Company Size | Percentages |
|---|---|
| < 50 employees | 3% |
| 50 - 100 employees | 11% |
| 100 - 500 employees | 17% |
| 500 - 1,000 employees | 8% |
| 1,000 - 10,000 employees | 32% |
| > 10,000 employees | 30% |
The Types Of Companies Call Center Agent Work In
Employees with the call center agent job title have their preferences when it comes to working for a company. For instance, most call center agents prefer to work at private companies over public companies.
Call Center Agent Jobs By Sector
| Company Type | Percentages |
|---|---|
| Education | 2% |
| Public | 31% |
| Private | 64% |
| Government | 3% |
Top Industries Hiring Call Center Agents
Just based on the number of employees within each industry, we were able to determine the most common industries that employ call center agents. Those industries include professional, technology and finance.
Call Center Agent Industry Statistics
| Industry | Percentages |
|---|---|
| Professional | 19% |
| Fortune 500 | 13% |
| Technology | 11% |
| Retail | 8% |
| Finance | 8% |
| Media | 6% |
| Hospitality | 6% |
| Telecommunication | 5% |
| Health Care | 5% |
| Manufacturing | 3% |
| Transportation | 2% |
| Government | 2% |
| Start-up | 2% |
| Real Estate | 2% |
| Education | 2% |
| Internet | 1% |
| Automotive | 1% |
| Construction | 1% |
| Energy | 1% |
| Non Profits | 1% |
| Insurance | 1% |
Call Center Agent Turnover And Employment Statistics
Call Center Agent Unemployment Rate Over Time
The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call center agents changed.
- Unemployment rate
Call Center Agent Unemployment Rate By Year
| Year | Call Center Agent Unemployment Rate |
|---|---|
| 2010 | 11.59% |
| 2011 | 11.00% |
| 2012 | 10.08% |
| 2013 | 8.66% |
| 2014 | 7.64% |
| 2015 | 6.32% |
| 2016 | 5.97% |
| 2017 | 5.66% |
| 2018 | 5.04% |
| 2019 | 4.98% |
| 2020 | 6.69% |
| 2021 | 7.20% |
The Average Number of Years That Call Center Agent Stay in a Job
By looking over 23,300 call center agents resumes, we figured out that the average call center agent enjoys staying at their job for Less than 1 year for a percentage of 47%.
Call Center Agent Tenure
| Number or Years | Percentages |
|---|---|
| Less than 1 year | 47% |
| 1-2 years | 28% |
| 3-4 years | 10% |
| 5-7 years | 12% |
| 8-10 years | 2% |
| 11+ years | 1% |
Comparing The LGBT Ratio of Call Center Agents with Other Job Titles
After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to call center agents.
| Job Title | LGBT | Job Openings |
|---|---|---|
| Service Order Clerk | 5.53% | 84,974 |
| Tenant Selector | 6.73% | 4,356 |
| Call Center Agent | 7.19% | - |
| Filer | 8.60% | 471 |
| Credit Processor | 8.99% | 11,088 |
| Serials Assistant | 11.16% | 543 |
| Recruiting Assistant | 15.31% | 20,862 |
Call Center Agent LGBT Demographics
| Profession | Percentages of LGBT | Job Openings |
|---|---|---|
| Service Order Clerk | 5.53% | 84,974 |
| Tenant Selector | 6.73% | 4,356 |
| Filer | 8.60% | 471 |
| Credit Processor | 8.99% | 11,088 |
| Serials Assistant | 11.16% | 543 |
| Recruiting Assistant | 15.31% | 20,862 |
Foreign Languages Spoken By Call Center Agents
The most common foreign language among call center agents is Spanish at 68.8%. The second-most popular foreign language spoken is French at 9.5% and German is the third-most popular at 4.2%.
- Spanish, 68.8%
- French, 9.5%
- German, 4.2%
- Portuguese, 2.1%
- Tagalog, 2.1%
- Other, 13.3%
Call Center Agent Languages Spoken
| Foreign Language | Percentages |
|---|---|
| Spanish | 68.8% |
| French | 9.5% |
| German | 4.2% |
| Portuguese | 2.1% |
| Tagalog | 2.1% |
| Other | 13.3% |
Call Center Agent Jobs
Recently Added Call Center Agent Jobs
Call Center Agent Heatmaps
The amount you can make as a call center agent can depend on where you live. For example, the highest salary of call center agents is $48,731. Use our chart to find out where that salary is located.
Where Do Call Center Agents Earn The Most?
Call center agents earn the most in Minnesota, where the average call center agent salary is $38,729. The map here shows where call center agents earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.
Which State Has The Most Call Center Agents?
By looking through more than 23,300 resumes, we found that the most popular places for call center agents are Dallas, TX and Houston, TX.
Number Of Call Center Agent Jobs By State
Where Are Call Center Agents In High Demand?
Call center agents are in high demand in Houston, TX. There are currently 19 job openings for call center agents here. We looked over job openings to determine where in the country call center agents are in the most demand.
