Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for call center agents in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • There are over 286,696 call center agents currently employed in the United States.
  • 69.2% of all call center agents are women, while 30.8% are men.
  • The average age of an employed call center agent is 40 years old.
  • The most common ethnicity of call center agents is White (59.9%), followed by Hispanic or Latino (19.3%), Black or African American (11.7%) and Asian (5.5%).
  • Call center agents are most in-demand in Houston, TX.
  • The finance industry is the highest-paying for call center agents.
  • New York, NY pays an annual average wage of $37,432, the highest in the US.
  • In 2021, women earned 97% of what men earned.
  • 7% of all call center agents are LGBT.
  • North Dakota is the best state for call center agents to live.
  • Call center agents are 53% more likely to work at private companies in comparison to public companies.

Call Center Agent Statistics By Gender

69.2% of call center agents are women and 30.8% of call center agents are men.

  • Female, 69.2%
  • Male, 30.8%

Call Center Agents By Gender

GenderPercentages
Female69.2%
Male30.8%

Gender Pay Gap For Call Center Agent

Women Earn 97¢ For Every $1 Earned By Men

male-income
Male Income
$27,159
female-income
Female Income
$26,463

Call Center Agent Gender Over Time

This data shows how men and women predominate in the call center agent position over time.

Male
Female
100%
80%
60%
40%
20%
0%
2010
2011
2012
2013
2014
2015
2016
2017
2018
2019

Call Center Agent Gender By Year

YearMaleFemale
201027.98%72.02%
201127.84%72.16%
201229.25%70.75%
201329.67%70.33%
201430.15%69.85%
201530.04%69.96%
201630.58%69.42%
201730.99%69.01%
201829.75%70.25%
201929.34%70.66%

Call Center Agent Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.

Job TitleMaleFemale
Loan Secretary4%96%
Dental Receptionist5%95%
Receptionist Secretary6%94%
Call Center Agent31%69%
Lead Ramp Agent86%14%
Courtesy Associate88%12%
Technical Service Advisor89%11%

Call Center Agent Statistics By Race

The most common ethnicity among call center agents is White, which makes up 59.9% of all call center agents. Comparatively, there are 19.3% of the Hispanic or Latino ethnicity and 11.7% of the Black or African American ethnicity.

  • White, 59.9%
  • Hispanic or Latino, 19.3%
  • Black or African American, 11.7%
  • Asian, 5.5%
  • Unknown, 2.9%
  • American Indian and Alaska Native, 0.7%

Call Center Agent Race

Call Center Agent RacePercentages
White59.9%
Hispanic or Latino19.3%
Black or African American11.7%
Asian5.5%
Unknown2.9%
American Indian and Alaska Native0.7%

Call Center Agent Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2010-2019 among call center agents.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American

Call Center Agent Race By Year

YearWhiteBlack or African AmericanAsianHispanic or Latino
201062.39%12.31%5.16%17.00%
201162.10%12.60%5.30%16.88%
201261.30%12.48%5.11%17.73%
201361.65%12.31%5.27%17.41%
201461.03%12.25%5.58%17.59%
201560.41%12.00%5.37%18.70%
201659.53%12.49%5.61%18.60%
201760.44%11.91%5.58%18.43%
201860.26%11.49%5.75%18.81%
201959.86%11.68%5.55%19.32%

Call Center Agent Wage Gap By Race

Asian call center agents have the highest average salary compared to other ethnicities. Black or african american call center agents have the lowest average salary at $26,515.
$28,000
$27,000
$26,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
EthnicitySalary
Unknown$26,734
White$27,026
Black or African American$26,515
Asian$27,063
Hispanic or Latino$26,718

Call Center Agent JOBS

Average Age of a Call Center Agent

We determined the average age of call center agents based on ethnicity and gender.

Male
Female

Call Center Agent Age By Race

RaceMale AgeFemale Age
Black or African American3839
Unknown3033
Asian4040
Hispanic or Latino3236
White3745
American Indian and Alaska Native3642

Call Center Agent Age Breakdown

This chart breaks down the ages of call center agent employees. Interestingly enough, the average age of call center agents is 40+ years old, which represents 50% of the population.

40+ years

30-40 years

20-30 years


Call Center Agent Age

Call Center Agent YearsPercentages
40+ years50%
30-40 years24%
20-30 years24%

Types of Call Center Agent Degree Levels

The most common degree for call center agents is high school diploma 35% of call center agents earn that degree. A close second is bachelor's degree with 26% and rounding it off is associate degree with 21%.

  • High School Diploma, 35%
  • Bachelors, 26%
  • Associate, 21%
  • Diploma, 9%
  • Other Degrees, 9%

Call Center Agents By Education

Call Center Agent DegreePercentages
High School Diploma35%
Bachelors26%
Associate21%
Diploma9%
Other Degrees9%

Call Center Agent Jobs You Might Like

Call Center Agent Wage Gap By Education

Call center agents with a Masters degree earn more than those without, at $32,092 annually. With a Bachelors degree, call center agents earn a median annual income of $30,482 compared to $27,179 for call center agents with an Associate degree.
$33,000
$31,000
$29,000
$27,000
$25,000
High School Diploma or Less
Master's Degree
Bachelor's Degree
Some College/ Associate Degree
EducationSalary
High School Diploma or Less$26,463
Master's Degree$32,092
Bachelor's Degree$30,482
Some College/ Associate Degree$27,179

Call Center Agent Employment Statistics

This section highlights information about where call center agents work. We found most call center agents work for a private company. In addition, the industry that employs the most call center agents is the professional industry.

Company Size

We created this chart to show you the average size of companies that typically hire call center agents.

< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Call Center Agent Jobs By Employer Size

Company SizePercentages
< 50 employees3%
50 - 100 employees3%
100 - 500 employees6%
500 - 1,000 employees10%
1,000 - 10,000 employees39%
> 10,000 employees39%

The Types Of Companies Call Center Agent Work In

Employees with the call center agent job title have their preferences when it comes to working for a company. For instance, most call center agents prefer to work at private companies over public companies.

Public

Private

Government

Call Center Agent Jobs By Sector

Company TypePercentages
Education0%
Public46%
Private53%
Government1%

Top Industries Hiring Call Center Agents

Just based on the number of employees within each industry, we were able to determine the most common industries that employ call center agents. Those industries include professional, retail and finance.

Fortune 500

Technology

Professional

Retail

Finance

Call Center Agent Turnover And Employment Statistics

Call Center Agent Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call center agents changed.

  • Unemployment rate

Call Center Agent Unemployment Rate By Year

YearCall Center Agent Unemployment Rate
201011.59%
201111.00%
201210.08%
20138.66%
20147.64%
20156.32%
20165.97%
20175.66%
20185.04%
20194.98%

The Average Number of Years That Call Center Agent Stay in a Job

By looking over 23,300 call center agents resumes, we figured out that the average call center agent enjoys staying at their job for Less than 1 year for a percentage of 47%.

Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years

Call Center Agent Tenure

Number or YearsPercentages
Less than 1 year47%
1-2 years28%
3-4 years10%
5-7 years12%
8-10 years2%
11+ years1%

Comparing The LGBT Ratio of Call Center Agents with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to call center agents.

Job TitleLGBTJob Openings
Switchboard Receptionist5.55%27,914
Call Center Agent7.22%
Motor Vehicle Representative8.59%6,704
Home Preservation Specialist9.31%41,730
Radio Program Checker9.66%66,827
Eligibility Worker10.94%19,954
Library Monitor12.26%5,588

Call Center Agent LGBT Demographics

ProfessionPercentages of LGBT Job Openings
Switchboard Receptionist5.55%27,914
Motor Vehicle Representative8.59%6,704
Home Preservation Specialist9.31%41,730
Radio Program Checker9.66%66,827
Eligibility Worker10.94%19,954
Library Monitor12.26%5,588

Foreign Languages Spoken By Call Center Agents

The most common foreign language among call center agents is Spanish at 68.8%. The second-most popular foreign language spoken is French at 9.5% and German is the third-most popular at 4.2%.

  • Spanish, 68.8%
  • French, 9.5%
  • German, 4.2%
  • Portuguese, 2.1%
  • Tagalog, 2.1%
  • Other, 13.3%

Call Center Agent Languages Spoken

Foreign LanguagePercentages
Spanish68.8%
French9.5%
German4.2%
Portuguese2.1%
Tagalog2.1%
Other13.3%

Call Center Agent Jobs

Recently Added Call Center Agent Jobs

Call Center Agent Heatmaps

The amount you can make as a call center agent can depend on where you live. For example, the highest salary of call center agents is $48,731. Use our chart to find out where that salary is located.

Which State Has The Most Call Center Agents?

By looking through more than 23,300 resumes, we found that the most popular places for call center agents are Dallas, TX and Houston, TX.

Number of Call Center Agents

Number Of Call Center Agent Jobs By State

RankStateNumber of JobsAverage Salary
1California6,508$34,109
2Texas5,478$28,539
3Florida4,624$28,465
4Pennsylvania3,872$32,052
5Illinois3,793$33,237
6Ohio3,313$33,692
7Georgia2,692$26,654
8Virginia2,488$31,461
9New York2,483$37,536
10Arizona2,405$30,423
11Michigan2,312$36,188
12Massachusetts2,053$37,803
13North Carolina2,018$31,214
14Indiana1,982$31,394
15Missouri1,885$29,411
16Minnesota1,737$38,729
17Colorado1,617$32,566
18Tennessee1,577$28,324
19New Jersey1,475$35,693
20Maryland1,397$33,416
21Washington1,383$38,167
22Iowa1,359$32,715
23Wisconsin1,352$37,460
24Alabama1,323$24,346
25South Carolina1,274$28,024
26Kansas1,174$29,016
27Kentucky1,122$29,798
28Oregon993$33,556
29Oklahoma970$27,027
30Louisiana942$23,657
31Utah933$27,853
32Nebraska874$30,717
33Mississippi749$24,627
34Arkansas725$28,116
35Connecticut665$37,863
36West Virginia651$28,361
37Nevada645$29,838
38Maine610$33,565
39New Mexico605$27,956
40Idaho530$24,856
41Montana479$33,441
42South Dakota448$30,659
43New Hampshire447$37,018
44North Dakota438$34,805
45Delaware374$36,081
46Rhode Island314$34,950
47Wyoming242$30,403
48Hawaii224$33,638
49Vermont210$35,165
50District of Columbia183$42,939
51Alaska129$36,767

Where Are Call Center Agents In High Demand?

Call center agents are in high demand in Houston, TX. There are currently 19 job openings for call center agents here. We looked over job openings to determine where in the country call center agents are in the most demand.

Jobs Openings

Call Center Agent Demographics FAQs

How Many Call Center Agent Are There In The Us?

There are over 272,688 Call Center Agents in the United States.

What Percentage Of Call Center Agents Are Black?

11.7% of Call Center Agents are Black or African American

What Race Are Most Call Center Agents?

Most a are White, with 59.9% of Call Center Agents belonging to this ethnicity. 19.3% of Call Center Agents are Hispanic or Latino, 11.7% of Call Center Agents are Black or African American, 5.5% of Call Center Agents are Asian, 2.9% of Call Center Agents are Unknown, and 0.7% of Call Center Agents are American Indian and Alaska Native

Are Call Center Agent Jobs Male - Dominated ?

No, Call Center Agent jobs are not male - dominated. 69% of Call Center Agents are female, and 30% are male, so there are more female Call Center Agents than male Call Center Agents in the United States.

How Old Is The Average Call Center Agent ?

The average Call Center Agent is 41 years old. 50% of Call Center Agents are 40+ years old or older, 24% are between the ages of 30-40 years, and 24% are between 20-30 years old

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