Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for call center agents in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:
- There are over 286,696 call center agents currently employed in the United States.
- 69.2% of all call center agents are women, while 30.8% are men.
- The average age of an employed call center agent is 40 years old.
- The most common ethnicity of call center agents is White (59.9%), followed by Hispanic or Latino (19.3%), Black or African American (11.7%) and Asian (5.5%).
- Call center agents are most in-demand in Houston, TX.
- The finance industry is the highest-paying for call center agents.
- New York, NY pays an annual average wage of $37,432, the highest in the US.
- In 2021, women earned 97% of what men earned.
- 7% of all call center agents are LGBT.
- North Dakota is the best state for call center agents to live.
- Call center agents are 53% more likely to work at private companies in comparison to public companies.
Call Center Agent Statistics By Gender
69.2% of call center agents are women and 30.8% of call center agents are men.
- Female, 69.2%
- Male, 30.8%
Call Center Agents By Gender
Gender Pay Gap For Call Center Agent
Women Earn 97¢ For Every $1 Earned By Men
Call Center Agent Gender Over Time
This data shows how men and women predominate in the call center agent position over time.
Call Center Agent Gender By Year
Call Center Agent Male to Female Ratio
We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.
|Call Center Agent||31%||69%|
|Lead Ramp Agent||86%||14%|
|Technical Service Advisor||89%||11%|
Call Center Agent Statistics By Race
The most common ethnicity among call center agents is White, which makes up 59.9% of all call center agents. Comparatively, there are 19.3% of the Hispanic or Latino ethnicity and 11.7% of the Black or African American ethnicity.
- White, 59.9%
- Hispanic or Latino, 19.3%
- Black or African American, 11.7%
- Asian, 5.5%
- Unknown, 2.9%
- American Indian and Alaska Native, 0.7%
Call Center Agent Race
|Call Center Agent Race||Percentages|
|Hispanic or Latino||19.3%|
|Black or African American||11.7%|
|American Indian and Alaska Native||0.7%|
Call Center Agent Race And Ethnicity Over Time
Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2010-2019 among call center agents.
- Hispanic or Latino
- Black or African American
Call Center Agent Race By Year
|Year||White||Black or African American||Asian||Hispanic or Latino|
Call Center Agent Wage Gap By Race
|Black or African American||$26,515|
|Hispanic or Latino||$26,718|
Call Center Agent JOBS
Average Age of a Call Center Agent
We determined the average age of call center agents based on ethnicity and gender.
Call Center Agent Age By Race
|Race||Male Age||Female Age|
|Black or African American||38||39|
|Hispanic or Latino||32||36|
|American Indian and Alaska Native||36||42|
Call Center Agent Age Breakdown
This chart breaks down the ages of call center agent employees. Interestingly enough, the average age of call center agents is 40+ years old, which represents 50% of the population.
Call Center Agent Age
|Call Center Agent Years||Percentages|
Types of Call Center Agent Degree Levels
The most common degree for call center agents is high school diploma 35% of call center agents earn that degree. A close second is bachelor's degree with 26% and rounding it off is associate degree with 21%.
- High School Diploma, 35%
- Bachelors, 26%
- Associate, 21%
- Diploma, 9%
- Other Degrees, 9%
Call Center Agents By Education
|Call Center Agent Degree||Percentages|
|High School Diploma||35%|
Call Center Agent Jobs You Might Like
Call Center Agent Wage Gap By Education
|High School Diploma or Less||$26,463|
|Some College/ Associate Degree||$27,179|
Call Center Agent Employment Statistics
This section highlights information about where call center agents work. We found most call center agents work for a private company. In addition, the industry that employs the most call center agents is the professional industry.
We created this chart to show you the average size of companies that typically hire call center agents.
< 50 employees
50 - 100 employees
100 - 500 employees
500 - 1,000 employees
1,000 - 10,000 employees
Call Center Agent Jobs By Employer Size
|< 50 employees||3%|
|50 - 100 employees||3%|
|100 - 500 employees||6%|
|500 - 1,000 employees||10%|
|1,000 - 10,000 employees||39%|
|> 10,000 employees||39%|
The Types Of Companies Call Center Agent Work In
Employees with the call center agent job title have their preferences when it comes to working for a company. For instance, most call center agents prefer to work at private companies over public companies.
Call Center Agent Jobs By Sector
Top Industries Hiring Call Center Agents
Just based on the number of employees within each industry, we were able to determine the most common industries that employ call center agents. Those industries include professional, retail and finance.
Call Center Agent Turnover And Employment Statistics
Call Center Agent Unemployment Rate Over Time
The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call center agents changed.
- Unemployment rate
Call Center Agent Unemployment Rate By Year
|Year||Call Center Agent Unemployment Rate|
The Average Number of Years That Call Center Agent Stay in a Job
By looking over 23,300 call center agents resumes, we figured out that the average call center agent enjoys staying at their job for Less than 1 year for a percentage of 47%.
Less than one year
Call Center Agent Tenure
|Number or Years||Percentages|
|Less than 1 year||47%|
Comparing The LGBT Ratio of Call Center Agents with Other Job Titles
After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to call center agents.
|Job Title||LGBT||Job Openings|
|Call Center Agent||7.22%|
|Motor Vehicle Representative||8.59%||6,704|
|Home Preservation Specialist||9.31%||41,730|
|Radio Program Checker||9.66%||66,827|
Foreign Languages Spoken By Call Center Agents
The most common foreign language among call center agents is Spanish at 68.8%. The second-most popular foreign language spoken is French at 9.5% and German is the third-most popular at 4.2%.
- Spanish, 68.8%
- French, 9.5%
- German, 4.2%
- Portuguese, 2.1%
- Tagalog, 2.1%
- Other, 13.3%
Call Center Agent Languages Spoken