Call Center Agent Statistics and Facts in the US

Research Summary. Using a database of 30 million profiles, Zippia estimates demographics and statistics for call center agents in the United States. Our estimates are verified against BLS, Census, and current job openings data for accuracy. After extensive research and analysis, Zippia's data science team found that:

  • There are over 286,696 call center agents currently employed in the United States.
  • 67.2% of all call center agents are women, while only 27.9% are men.
  • The average age of an employed call center agent is 39 years old.
  • The most common ethnicity of call center agents is White (62.4%), followed by Hispanic or Latino (18.6%) and Black or African American (12.2%).
  • The majority of call center agents are located in TX, Dallas and TX, Houston.
  • Call center agents are most in-demand in Dallas, TX.
  • Call center agents are paid an average annual salary of $27,376.
  • The hospitality industry is the highest-paying for call center agents.
  • Windsor, CT pays an annual average wage of $38,129, the highest in the US.
  • Call center agents average starting salary is $20,000.
  • In 2021, women earned 99% of what men earned.
  • The top 10% of highest-paid call center agents earn as much as $36,000 or more.
  • 12% of all call center agents are LGBT.
  • Arizona is the best state for call center agents to live.
  • Call center agents are more likely to work at private companies in comparison to public companies.

Call Center Agent Statistics By Gender

Among call center agents, 67.2% of them are women compared to 27.9% which are men.

Job Title
  • Female, 67.2%
  • Male, 27.9%
  • Unknown, 4.9%
Job Title
GenderascdescPercentagesascdesc
Female
67.2%
Male
27.9%
Unknown
4.9%

Gender Pay Gap For Call Center Agent

Women Earn 99¢ For Every $1 Earned By Man

male-income
Male Income
$27,545
female-income
Female Income
$27,162

Call Center Agent Gender Over Time

This data shows how men and women predominate in the call center agent position over time.

Male
Female
38%
35%
33%
30%
28%
25%
2008
2009
2010
2011
2012
2013
2014
2015
2016
2017
2018
YearascdescMaleascdescFemaleascdesc
2008
30.21%
69.79%
2009
30.49%
69.51%
2010
31.38%
68.62%
2011
31.20%
68.80%
2012
31.80%
68.20%
2013
32.14%
67.86%
2014
33.18%
66.82%
2015
33.00%
67.00%
2016
33.58%
66.42%
2017
33.79%
66.21%
2018
32.76%
67.24%

Call Center Agent Male to Female Ratio

We compared this job title with other job titles to see how gender percentages varied. As you can see, technical service advisor and courtesy associate have the biggest difference in gender.

Compare Jobs
Job Titleascdesc
Maleasc
Femaleascdesc
Loan Secretary5%92%
Receptionist/Human Resources Assistant8%88%
Dental Receptionist8%88%
Call Center Agent28%67%
Auto Service Advisor81%18%
Courtesy Associate83%13%
Technical Service Advisor84%12%
Male
Female
100%
75%
50%
25%
0%
Technical Service Advisor
Courtesy Associate
Auto Service Advisor
Call Center Agent
Dental Receptionist
Receptionist/Human Resources Assistant
Loan Secretary
0%
25%
50%
75%
100%

Call Center Agent Statistics By Race

The most common ethnicity among call center agents is White, which makes up 62.4% of all call center agents. Comparatively, there are 18.6% of the Hispanic or Latino ethnicity and 12.2% of the Black or African American ethnicity.

Job Title
  • White, 62.4%
  • Hispanic or Latino, 18.6%
  • Black or African American, 12.2%
  • Asian, 4.1%
  • Unknown, 2.3%
  • American Indian and Alaska Native, 0.4%
Job Title
Call Center Agent RaceascdescPercentagesascdesc
White
62.4%
Hispanic or Latino
18.6%
Black or African American
12.2%
Asian
4.1%
Unknown
2.3%
American Indian and Alaska Native
0.4%

Call Center Agent Race And Ethnicity Over Time

Using the Census Bureau data, we found out how the percentage of each ethnic category trended between 2008-2018 among call center agents.

  • White
  • Asian
  • Hispanic or Latino
  • Black or African American
YearascdescWhiteascdescBlack or African AmericanascdescAsianascdescHispanic or Latinoascdesc
2010
64.49%
13.03%
3.50%
16.77%
2011
64.21%
13.32%
3.64%
16.65%
2012
63.41%
13.20%
3.45%
17.50%
2013
63.76%
13.03%
3.61%
17.18%
2014
63.14%
12.97%
3.93%
17.36%
2015
62.52%
12.72%
3.71%
18.47%
2016
61.63%
13.21%
3.95%
18.37%
2017
62.55%
12.62%
3.92%
18.20%
2018
62.37%
12.20%
4.09%
18.58%

Call Center Agent Wage Gap By Race

Asian call center agents have the highest average salary compared to other ethnicities. Black or african american call center agents have the lowest average salary at $27,036.
$29,000
$28,000
$27,000
Unknown
White
Black or African American
Asian
Hispanic or Latino
Ethnicityascdesc
Salaryascdesc
Unknown$27,251
White$27,371
Black or African American$27,036
Asian$27,838
Hispanic or Latino$27,270

Average Age of a Call Center Agent

We determined the average age of call center agents based on ethnicity and gender.

Male
Female
RaceascdescMale AgeascdescFemale Ageascdesc
Black or African American
34
38
Unknown
31
33
Asian
35.5
41
Hispanic or Latino
31
34
White
35
42
American Indian and Alaska Native
34.5
38

Call Center Agent Age Breakdown

This chart breaks down the ages of call center agent employees. Interestingly enough, the average age of call center agents is 40+ years old, which represents 46% of the population.

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20-30 years

30-40 years

40+ years


Call Center Agent YearsascdescPercentagesascdesc
20-30 years
27%
30-40 years
24%
40+ years
46%

Types of Call Center Agent Degree Levels

The most common degree for call center agents is high school diploma 35% of call center agents earn that degree. A close second is bachelor's degree with 26% and rounding it off is associate degree with 21%.

Job Title
  • High School Diploma, 35%
  • Bachelors, 26%
  • Associate, 21%
  • Diploma, 9%
  • Other Degrees, 9%
Job Title
Call Center Agent DegreeascdescPercentagesascdesc
High School Diploma
35%
Bachelors
26%
Associate
21%
Diploma
9%
Other Degrees
9%

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Call Center Agent Wage Gap By Education

Call center agents with a Masters degree earn more than those without, at $31,102 annually. With a Bachelors degree, call center agents earn a median annual income of $29,761 compared to $27,803 for call center agents with an Associate degree.
$32,000
$31,000
$30,000
$29,000
$28,000
$27,000
High School Diploma or Less
Master's Degree
Bachelor's Degree
Some College/ Associate Degree
Educationascdesc
Salaryascdesc
High School Diploma or Less$27,162
Master's Degree$31,102
Bachelor's Degree$29,761
Some College/ Associate Degree$27,803

Call Center Agent Employment Statistics

This section highlights the information we gathered about the types of businesses and industries that employ call center agents. We found that the most common company type is private. In addition, the industry that employs the most call center agents is the technology industry.

Company Size

We created this chart to show you the average size of companies that typically hire call center agents.

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< 50 employees

50 - 100 employees

100 - 500 employees

500 - 1,000 employees

1,000 - 10,000 employees

> 10,000

Company SizeascdescPercentagesascdesc
< 50 employees
4%
50 - 100 employees
1%
100 - 500 employees
7%
500 - 1,000 employees
10%
1,000 - 10,000 employees
38%
> 10,000 employees
39%

The Types Of Companies Call Center Agent Work In

Employees with the call center agent job title have their preferences when it comes to working for a company. For instance, most call center agents prefer to work at private companies over public companies.

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Education

Public

Private

Company TypeascdescPercentagesascdesc
Education
1%
Public
43%
Private
56%
Government
0%

Top Industries Hiring Call Center Agents

Just based on the number of employees within each industry, we were able to determine the most common industries that employ call center agents. Those industries include technology, professional and finance.

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Fortune 500

Technology

Professional

Finance

Retail

IndustryascdescPercentagesascdesc
Fortune 500
17%
Technology
14%
Professional
12%
Finance
9%
Retail
9%
Hospitality
7%
Insurance
5%
Media
4%
Health Care
4%
Telecommunication
4%
Transportation
3%
Manufacturing
3%
Non Profits
3%
Internet
2%
Automotive
1%
Utilities
1%
Start-up
1%
Real Estate
1%
Energy
1%

Call Center Agent Turnover And Employment Statistics

Call Center Agent Unemployment Rate Over Time

The Bureau of Labor Statistics came in clutch when it came down to figuring out how the unemployment rate has changed over time. Between 2008 and 2018, this is how the number of call center agents changed.

  • Unemployment rate
YearascdescCall Center Agent Unemployment Rateascdesc
2010
11.59%
2011
11.00%
2012
10.08%
2013
8.66%
2014
7.64%
2015
6.32%
2016
5.97%
2017
5.66%
2018
5.04%

The Average Number of Years That Call Center Agent Stay in a Job

By looking over 23,300 call center agents resumes, we figured out that the average call center agent enjoys staying at their job for Less than 1 year for a percentage of 47%.

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Less than one year

1-2 years

3-4 years

5-7 years

8-10 years

11+ years


Number or YearsascdescPercentagesascdesc
Less than 1 year
47%
1-2 years
28%
3-4 years
10%
5-7 years
12%
8-10 years
2%
11+ years
1%

Comparing The LGBT Ratio of Call Center Agents with Other Job Titles

After finding the gender ratio, we wondered if the percentages of LGBT persons were different as well. Using the data below, you can see how other job titles compare to call center agents.

Compare Jobs
Job Titleascdesc
LGBTasc
Acquisitions Assistant5.72%
Credit Reporting Clerk7.89%
Loan Representative8.31%
Classified Ad Taker11.49%
Call Center Agent12.31%
Reservation Sales Agent23.61%
Eligibility Technician24.95%

ProfessionascdescPercentages of LGBT ascdesc
Acquisitions Assistant
5.72%
Credit Reporting Clerk
7.89%
Loan Representative
8.31%
Classified Ad Taker
11.49%
Reservation Sales Agent
23.61%
Eligibility Technician
24.95%

Foreign Languages Spoken By Call Center Agents

The most common foreign language among call center agents is Spanish at 68.8%. The second-most popular foreign language spoken is French at 9.5% and German is the third-most popular at 4.2%.

Job Title
  • Spanish, 68.8%
  • French, 9.5%
  • German, 4.2%
  • Portuguese, 2.1%
  • Tagalog, 2.1%
  • Other, 13.3%
Job Title
Foreign LanguageascdescPercentagesascdesc
Spanish
68.8%
French
9.5%
German
4.2%
Portuguese
2.1%
Tagalog
2.1%
Other
13.3%

Call Center Agent Jobs

Recently Added Call Center Agent Jobs

Call Center Agent Heatmaps

The amount you can make as a call center agent can depend on where you live. For example, the highest salary of call center agents is $43,071. Use our chart to find out where that salary is located.

Where Do Call Center Agents Earn The Most?

The map here shows where call center agents earn the highest salaries in the U.S. The darker areas across the 50 states highlight the highest salaries.

Average Salary

Where Are Call Center Agents Located?

By looking through more than 23,300 resumes, we found that the most popular places for call center agents are TX, Dallas and TX, Houston.

Number of Call Center Agents

Where Are Call Center Agents In High Demand?

We looked over job openings to determine where in the country call center agents are in the most demand.

Jobs Openings