Question 1

How can I be a good call center agent?

Accepted Answer

You can be a good call center agent by having very good communication skills and the ability to empathize with the customer. There are several other additional attributes that contribute to being a good call center agent.

Question 2

How do I train myself to be a call center agent?

Accepted Answer

There are steps that one can take to better train themselves for the job of call center agent. Although many issues arise as a result of specific customer issues, an agent can work to improve their customer interaction.

Question 3

Is being a call center agent hard?

Accepted Answer

Yes, being a call center agent is hard because of the stress associated with meeting performance goals and other company practices.

One factor making the job of a call center agent difficult can be outdated technology. Agents are tasked with carefully listening to customer issues while attempting to navigate mismatched tech.

Question 4

How much do call center agents get paid?

Accepted Answer

Call center agents get paid an average of $16 per hour or $32,625 annually. There are several levels of call center agents, so experience and place of employment contribute to an agent's salary.

Question 5

What call center pays the most?

Accepted Answer

Call Centers that pay the most are based on location and type of call center.

Call centers located in California and New York City, for example, pay higher than call centers in Arkansas or Florida. The higher-paying call centers are usually for software applications (e.g., Cisco) or based on experience. Senior-level center managers, for example, can earn around $28.01 an hour.

Question 6

What is the highest-paying call center job?

Accepted Answer

The highest paying call center job is that of the operations manager. Call center operations managers make three to five times that of a typical call center employee.

A call center operations manager's salary can range from $20,000 to over $500,000 per year. Nearly 57% of operations managers in this field earn an average of $101,000 annually. The role of the operations manager is quite different from the call center worker. They are responsible for overseeing staffing, payroll, and production.

Question 7

What is the qualification for a call center job?

Accepted Answer

There are no specific educational requirements to work in a call center, but there are skills related to one's personality and familiarity with technology that help make call center agents successful.

Question 8

What are the duties of a call center agent?

Accepted Answer

The duties of a call center agent are to make and answer calls. Their responsibilities can range from addressing customer queries to problem-solving, complaint management, and data collection.

Frequently asked questions about call center agents

Questions about becoming a call center agent