Call Center Agent Full Time jobs

Why You Want To Work Here: We are a leading nonprofit with a mission to offer comprehensive training to industry professionals, advance groundbreaking research, and advocate for policies that positively impact the lives of children and families across the nation. In this position we seek a highly personable and organized individual to manager inbound phone calls while providing top notch customer service. Responsibilities of the Call Center Representative: Answer all incoming telephone calls and email inquiries Answer inquiries and provide information, provide exceptional customer service support in navigating program policies and procedures Determine applicant eligibility according to program policies Coordinate responses with the appropriate personnel if customer requires an escalated level of support Clearly document all customer conversations in call tracking system Maintain respectful, professional working relationship with program participants Maintain high-ethical standards including maintaining strict confidentiality Perform other duties as assigned Qualifications of the Call Center Representative: Completed bachelor's degree or relevant experience Excellent customer service skills Good communication skills (oral, written, and listening) Conflict resolution skills Must be able to interact positively and cooperatively with individuals at all levels over the phone This position requires completion of a satisfactory background check Call Center Representative Arlington, VA (Hybrid) Full-time $20/hr

HomeServices Insurance an affiliate of HomeServices of America/ Berkshire Hathaway Companies is hiring for a experienced & licensed Property and Casualty Customer Service Representative! This position is located in Fredericksburg, VA. We are looking for insurance driven individuals who want to thrive in growing environments and establish rapport! The position is full time 40 hours a week, hybrid mode (2 days in office, 3 days work from home). This position provides day-to-day service and support to new and existing clients such that objectives for profitability and growth are met. Job Duties and Responsibilities (Essential Job Functions) 1. Support sales programs and long-term objectives to enhance business strategy and achieve goals relative to profitability, cost control and organizational effectiveness. Research and answer calls from clients, underwriters and third parties. Advise clients regarding insurance coverage and risk management issues. Process policy changes and cancellations. Handle claims and billing inquiries. Foster and maintain good working relationships with insurance companies and underwriters. 2. Work with existing clients to providing quotes on current lines of business, or line replacements, and cross-selling. 3. Report immediately any circumstances that may lead to potential or actual HomeServices errors and omissions claim and/or any DOI (Dept. of Ins.) or related complaints to the department manager. 4. Perform any additional responsibilities as requested or assigned. Performance Expectations Meet all performance and behavior expectations outlined in the company performance appraisal form or communicated by management. Perform responsibilities as directed achieving desired results within expected time frames and with a high degree of quality and professionalism. Establish and maintain positive and productive work relationships with all staff, customers, and business partners. Demonstrate the behavioral and technical competencies necessary to effectively complete job responsibilities. Take personal initiative for technical and professional development. Follow the company HR Policy, the Code of Business Conduct and all subsidiary and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities. Qualifications Education: High School Diploma or equivalent work experience and knowledge. Experience: Two years successful servicing experience with independent agency (or equivalent). Knowledge and Skills: Working knowledge of insurance agency operations, claims handling, coverages, rates, markets, and applicable insurance laws/codes. Thorough knowledge of all personal lines insurance products especially those represented through HomeServices Insurance. Excellent analytical, problem-solving, and decision-making skills. Excellent oral, written, and interpersonal communication skills. Proven automation, time management, and organizational skills. Familiarity with risk assessment and risk management techniques. Other (licenses, certifications, schedule flexibility/OT, travel, etc.): Property and Casualty License Wage: $23.50-28.70 hourly; actual wage is based upon education and experience. Potential for formulary incentive plan/discretionary bonus, based on financial results. Benefits: Full suite of benefits including Medical, Health Savings Account, Dental, Vision, Life Insurance, Paid Vacation (PTO), 401(k) with employer match, Flexible Spending Account, and Employee Assistance Program (EAP) Effective January 1, 2025, minimum and maximum annual salary or hourly range of compensation (or fixed pay rate if applicable) for a job opportunity, based on the employer's good faith estimate at the time of posting the job advertisement General description of all benefits and other compensation to be offered to a hired applicant, including but not limited to health and retirement benefits Equal Opportunity Employer If you are interested in this opportunity, please apply here or send your confidential resume to ************************** - TA Specialist/ Human Resources at HomeServices of America - Shared Success Center.

Excellent, long time non-profit client is looking to hire a Customer Service Associate in their Member Services Department. The position is slated for six months, but there is a chance of extension and/or full-time hire. Position is onsite every day. Free covered parking and Metro accessible Anticipated start date is Jan 13, 2025. Number of hours per week and preferred schedule: 37.5 hours per week Monday - Friday 8:30 am to 5:00 pm Purpose and Justification: This temp position will support the Customer Service team with the increased CSC volume during peak season January - June that includes winter symposia, Annual Meeting Abstract deadline and general Annual Meeting volume. Responsibilities: Support phone calls within SLAs and follow-up requests Support email within SLAs and follow-up requests Administrative tasks as necessary Profile updates May need to work extended hours the week of Abstract deadline February 14 - 18 Must be available to work extended hours the week of Annual Meeting May 28 - June 5 Must be available to work over the weekend of Annual Meeting June 2-3 Required Qualifications: Excellent ability to resolve customer inquiries through phone, email and Chat Strong written and verbal communication skills, attention to detail and ability to practice active listening, critical thinking, problem solving and best judgment skills. Minimum of 1-3 years of professional customer service experience, preferably in an association, non-profit sector or business office environment. A proven track record of providing excellent customer service and a strong focus on quality assurance. Ability to successfully adapt to a fast-paced and professional environment Proficiency with Microsoft applications (Word, Excel, PowerPoint) and database experience This is NOT a work from home position. There may be an opportunity to do so after training is has been SUCCESSFULLY completed Desirable but not required: Experience with CRM Nonprofit

City/State Harrisonburg, VA Work Shift First (Days) (United States of America) Sentara Health-Rockingham Memorial Hospital, located in Harrisonburg, VA, is hiring a Customer Service Representative - Full Time Day schedule. Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. Required Experience: 1 year Healthcare Work Experience High School Diploma Sentara RMH Medical Center, a Magnet designated hospital located in Harrisonburg VA, serves a seven-county area with a population of 218,000 residents. The 238-bed community hospital partnered with the Sentara Healthcare system in May of 2011. Sentara RMH features the RMH Hahn Cancer Center, a state-of-the-art center equipped with the latest cancer fighting technologies available in the nation. Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve! Talroo-Allied Health, call center, customer service, billing, insurance Job Summary Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries. Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner. A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience. Qualifications: HS - High School Grad or Equivalent (Required) Healthcare Skills Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves. Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application. In support of our mission “to improve health every day,” this is a tobacco-free environment.

Location Chesapeake, VA, United States Category Customer Service & Transaction Processing Req ID 6669 Job Type Full-time regular JOB DESCRIPTION Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote Benefits Call Center Representative** **Hourly Pay Rate: $17.00/hr.** **Training:** 3 to 4 weeks Monday - Friday 9:00am to 5:30pm **Work Schedule**: Monday - Friday 11:30am to 8:00pm **Make an Impact in Benefits Enrollment!** Join our Benefits Administration Services team and help customers navigate their benefits with confidence. If you're passionate about making a difference and enjoy problem-solving, this is the perfect opportunity for you! **About the Role:** As a Benefits Call Center Representative, you'll play a key role in assisting individuals during their benefits enrollment process. Your efforts will directly impact their lives, providing essential support and guidance. **Key Responsibilities:** * Respond to client inquiries via phone and online. * Assist participants in making informed benefits decisions. * Process transactions accurately and efficiently. * Explain forms and provide guidance for completion. * Follow up promptly on inquiries and escalate as needed. * Maintain up-to-date customer profiles. **Requirements:** * High School Diploma or equivalent. * Ability to pass a background check and drug test. * Strong problem-solving skills. * Minimum typing speed of 20 WPM. * Legal authorization to work in the U.S. without visa sponsorship. * **Paid Training**: We invest in your growth. * **Career Advancement**: Opportunities to move up within a rapidly growing organization. * **Comprehensive Benefits**: Enjoy a full range of benefits. * **Great Culture**: Be part of a team that values your individuality and ideas. At Conduent, we deliver critical services for Fortune 100 companies and over 500 governments, creating positive outcomes for millions. Join us to thrive, make an impact, and be part of a supportive culture. Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary for this role is $17/hour. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: . Complete the form and then email it as an attachment to ********************. You may also . *At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.* Location Chesapeake, VA, United States Category Customer Service & Transaction Processing ReqId 8233 Job Type Full-time regular Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Experience working with healthcare and employer benefits is highly pref... Location Chesapeake, VA, United States Category Customer Service & Transaction Processing ReqId 8243 Job Type Full-time regular Previous customer service and/or call center experience. Ability to successfully pass a criminal background check and drug test (THC included), background check may potentially include employment and... Location Hamilton, NJ, United States Category Customer Service & Transaction Processing ReqId 7924 Job Type Full-time regular Location Hamilton, NJ, United States Category Customer Service & Transaction Processing ReqId 8206 Job Type Part-time regular Location Newark, NJ, United States Category Customer Service & Transaction Processing ReqId 6869 Job Type Full-time regular In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Ident... Location Hamilton, NJ, United States Category Customer Service & Transaction Processing ReqId 7815 Job Type Full-time regular Location Newark, NJ, United States Category Customer Service & Transaction Processing ReqId 8534 Job Type Full-time regular In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Ident... Top-notch benefits Taking care of our associates is important to us. I have been fortunate to work in different areas that have allowed me to grow professionally and personally. I am **#ConduentProud** Carolina Felix Customer Experience Management Mexico My five+ years at Conduent has been a very enriching experience for me with tremendous opportunities to grow both professionally and personally. I get to interact with colleagues from various nationalities and cultural backgrounds, recognizing unique differences across global cultures. I am **#ConduentProud** Yogendra Kumar Global Procurement India I have been fortunate to work in different areas that have allowed me to grow professionally and personally. I am **#ConduentProud** Carolina Felix Customer Experience

***Earn up to $16 per hour - Bonus Opportunities paid Biweekly*** ***Paid Holidays - Paid Time Off - Paid Training - Benefits Package available*** ***Full time, Monday - Friday, Day shift*** The Customer Service Representative/Call Center Agent represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly. Essential Job Requirements Must have the ability to work independently with little or no supervision and meet the minimum requirement of number of calls answered per day. Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload. Shows a high level of enthusiasm in serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center. Regular and timely attendance. Other duties as assigned. Required Education A high school diploma or equivalent required. A degree or certificate in a related field preferred Required Experience Call center experience preferred. Computer experience and typing proficiency required.

Join a Team That's Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We're looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results! As a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions. What You'll Do: * Contact customers via phone, email, and mail to collect overdue payments * Negotiate payment plans and settlements with customers to resolve outstanding debts * Document all customer interactions and payment arrangements accurately in the system * Follow up with customers to ensure payment agreements are upheld * Collaborate with other team members to develop strategies for improving collection efforts * Provide excellent customer service while adhering to company policies and regulations What We're Looking For: * Ability to work full-time (40-hours per week) year round * Hybrid and Onsite opportunities available * Flexible availability - shifts will be a mixture of morning, afternoon and weekends * Experience in a customer service is required * Previous experience in collections or call center environment is an asset * Strong attention to detail and organizational skills. * Excellent communication skills, both written and verbal. * Ability to work independently and manage time effectively in a fast-paced environment. * Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word). Why Join Us? * Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement. * Comprehensive Training: We offer extensive paid training to ensure you're equipped for success. * Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do. * Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees. * Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you'll build strong connections. * State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity. * Rewarding Work: Help businesses grow while making a real difference in people's lives! Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website - *********************************** By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing's Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy. At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need - just let us know. Bill Gosling Outsourcing - Where your career thrives!

Job Details 10133 - DGS Virginia - Call Center Richmond VA - Richmond, VA Full Time High School None Admin - ClericalDescription Job Title: Automotive Service Call Center Agent Department: Customer Service This position directly supports the customers vehicle operators and controls and monitors vehicle maintenance and repair costs. Responsible for answering calls from vehicle operators requesting routine or emergency vehicle services, coordinating with local vendors to provide services or repairs, verifying cost reasonableness for services, processing payment to vendors, and the data entry into the supporting software system. Working in a faced paced environment, ability to manage ambiguity, solution-oriented, and customer-focused. Supervisory Responsibilities: None Duties/Responsibilities: Greet and develop an ongoing relationship with customers Help customers care for and maintain their vehicles Take customer calls and provide accurate, satisfactory answers to their queries and concerns De-escalate situations involving dissatisfied customers, offering patient assistance and support Collaborate with other call center professionals to improve customer service Help to train new employees and inform them about the companys customer management policies Set up service appointments that align with the customer and vendor schedules Serve as liaison between the vehicle operator and the vendor Ask questions to effectively of customer to accurately identify and verify vehicle mileage and service needs Provide customers with information schedule repair or maintenance appointments Review vendor estimates and warranties on parts to ensure cost savings Identify repeat repairs in the customers best interest Work with vendors to determine necessary repairs and possible alternatives to cut costs Administer new and used vehicle warranty repairs in accordance with warranty specifications Write and verify accurate repair orders and include supporting documentation Ensure on-time service is met, and address possible service issues with vendor performance Maintain a high level of professionalism via multiple channels of communication including emails, and phone conversations Required Skills/Abilities: Proficient in written and oral communication skills according to skill requirements Possess strong computer skills, able to read, write, and comprehend written instructional documents Ability to function well in a high-paced and at times stressful environment Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals Ability to compute rate, ratio, and percent and to draw and interpret bar graphs Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume Ability to apply concepts of introductory algebra and geometry Proficient Microsoft Office productivity suite Education and Experience: High school diploma or equivalent At least two years of related experience required Automotive knowledge of two (2) or more years preferred Physical Requirements: Prolonged periods of sitting at a desk and working on a computer Occasional periods of prolonged exposure to loud noises Ability to lift up to 25 pounds at times Ability to stand, walk, and reach with arms and hands as necessary Ability to hear and see to position and safety requirement levels Occasional exposure to elements such as heat, cold, noise, dust, dirt, and chemicals Special Qualifications/Requirements: Must be able to successfully pass as required a federal, state, or local government's background investigation Disclaimer: The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time; or the scope of the job may change as necessitated by business demands. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities We maintain a drug-free workplace and perform pre-employment substance abuse testing. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Job Description last Updated: 05/17/2022

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. Primary point of contact for SIMCO customers for scheduling and processing equipment for calibration and/or repair service. Works on assignments that are complex in nature where judgment is required in resolving problems and making routine recommendations. Receives no instructions on routine work, may determine methods and procedures on new assignments. Purchases and expedites orders for repair parts, outside services, and supplies necessary for the operation of the organization. Responsibilities and Duties 1. Serve as an enthusiastic ambassador of SIMCO's Mission in Service. 2. Process customer complaints in the SIMCO online system. 3. Create, process, quote, and approve estimates for in house troubleshooting and outside service. 4. Answer phones and effectively distribute messages to proper personnel. 5. Manage the Delayed Delivery Report (DDR) in an effective and professional manner. 6. Communicate with customers regarding the status of their equipment in a clear and concise fashion. 7. Schedule pick-up request from customers. 8. Create and add customer contact information. 9. Process Work Authorization Forms and credit card payments. 10. Follow up with new customers for feedback on performance and/or recommendations to improve SIMCO services. 11. Make purchase and perform expedites in a timely manner to ensure that required services, parts, and supplies are delivered in the shortest time and at prices consistent with budgetary and quality requirements. Qualifications 1. Basic knowledge of computers and data entry. 2. Able to successfully multi-task and manage time efficiently. 3. Excellent verbal and written communication skills. 4. Ability to train others in CSR functions. 5. Ability to work with minimum supervision. 6. Friendly, courteous, and professional. 7. AA Degree or equivalent. 8. At least 3-year Customer Service experience Physical Demands Requires sitting for extended periods of time. Must be capable of lifting 45 lbs without assistance. Occasional standing and bending are required as is repetitive computer work. Working Environment * Work primarily in office, lab environment, and/or in shipping and receiving area. * Travel may be required to other domestic and possibly international locations What we offer: 1. Full-time, non-exempt position 2. Excellent benefits package Employer paid medical, dental, vision, disability, life insurance, retirement plan, employee funded pre-tax health and tuition reimbursement 3. Paid time off with vacation, sick and holiday leave SIMCO provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, SIMCO complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training. About Us: SIMCO Electronics is the leading provider of calibration and software services for test and measurement instruments used in technology organizations. To learn more about SIMCO Electronics visit our home page: *********************

Share If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. **Call Center Representative** Full Time Regular Clerical 22 days ago Requisition ID: 1356 Salary Range: $18.00 To $21.00 Annually JOB SUMMARY Capital Area Health Network's Call Center Representative will be responsible for answering inbound phone calls for Capital Area Health Network's call center department and must have strong verbal communication skills. The position includes scheduling medical appointments and transportation for new and existing patients. ESSENTIAL FUNCTIONS * Answer phones and respond to online appointment requests * Accurately schedule patient appointments for all physicians and locations using knowledge of the physician's specialty, schedule, and accepted insurances * Enter or verify all personal and billing information when scheduling appointments for New or Established patients * Obtain identification data, insurance and income information, etc. * Accurately schedule all appointments with Transportation Requests in coordination with Transportation Department * Identify, research, and resolve patient issues using eClinicalWorks (Capital Area Health Network's EHR) and contact other CAHN employees when necessary * Educate the patients about the importance of making and keeping an appointment * Provide educational information to all patients including, but not limited to; a detailed and accurate explanation of the CAHN's system of care and services, information regarding scheduling appointments, including how and when to cancel appointments, and any information provided by management team and/or staff * Recognize, document, and alert the supervisor of trends in patient calls. * Update patient information in Electronic Health Record (eClinical Works) * Perform other administrative duties and related tasks as assigned by the management team and staff. * Adhere to all CAHN standards, guidelines, policies and procedures * Perform other duties as assigned by supervisor KNOWLEDGE, SKILL, ABILITIES AND OTHER CHARACTERISTICS * Customer Service-the individual must have excellent customer service skills and the ability to utilize these skills with internal and external customers * Confidentiality- the individual must be knowledgeable of the HIPAA guidelines and have the ability to keep all patient information confidential * Communication- the individual must possess outstanding verbal and written communication skills. * Flexible- the individual must be able to work a flexible schedule and attend and support CAHN events outside of regular business hours. * Problem-solving- the individual must possess excellent problem-solving skills. * Detailed Oriented- the individual must be able to easily observe details and make a quick and efficient analysis * Autonomous- the individual is able to work alone and manage tasks efficiently * Proactiveness - the individual analyzes problems and demonstrates initiative in solving without much direction. * Multi-task- the individual must be able to multi-task in a high-stress, fast-paced environment. * Motivation- the individual must have the ability to be a self-starter without requiring additional prompting by the supervisor. * People Skills- the individual has excellent people skills which include listening and exercising patience. * Punctual- the individual has the ability to be on time to work and to all CAHN functions. * Commitment-the individual must know and have the ability to commit to CAHN's mission, vision, and values. EDUCATION AND EXPERIENCE * High school diploma, GED, or equivalent (minimum) * One to three years of progressive customer service experience. * Experience in a call center and/or medical office is highly desirable. * Familiarity with eClinicalWorks is a plus. * Basic office skills: typing, faxing, scanning, and telephone etiquette. QUALIFICATIONS To perform this job successfully, the employee must be able to perform each essential function, as well as the physical and mental requirements satisfactorily. The requirements listed above are representative of the knowledge, skills, abilities, and other characteristics required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. DISCLAIMER The above duties and responsibilities are essential job functions, subject to reasonable accommodations. All job requirements listed indicate the minimum level of knowledge, skills, and/or abilities deemed necessary to perform the job proficiently. This job description is not intended to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions, as requested by their supervisor, subject to reasonable accommodation.

**Acclaim Technical Services** **Call Center Operator (2024-0127)** **Systems Engineering - Chantilly, VA - Full Time** Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow. We are actively hiring a **Call Center Operator with TS/SCI clearance and polygraph** to join our Alder Divison working in Northern VA. You will provide professional telephone operations support in a fluid, fast paced environment, to answer and manage incoming calls from a variety of sources. **RESPONSIBILITIES** Provide professional, courteous, resourceful support to all incoming calls Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and technology, data entry, and clerical processes Attention to detail is essential to manage complexity of calls Have proven ability to perform in a fast-paced environment and manage multiple tasks simultaneously and effectively Strong oral and written communication skills to brief POCs on outcomes and action resulting from calls Ability to understand and adhere to process flows **REQUIRED EDUCATION & EXPERIENCE** Excellent interpersonal skills and the ability to develop relationships with customers, coworkers and colleagues Must be able to work easily with non-native English speakers and pay close attention to details Must have the ability to adapt to changing work requirements, multiple tasks and priorities, and be able to exercise discretion Prior call center experience managing a high volume of incoming calls is desired Must have basic typing skills (40 WPM) Apply: Call Center Operator (2024-0127) * Required fields Apply with Indeed First name* Last name* Email address* Location Phone number* Resume* or Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste your resume here or The following questions are entirely optional. 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Join us as a Customer Service Agent, first point of contact for customers! As a Customer Service Agent, you'll be the primary point of contact, delivering top-notch service for Paratransit customers. Your helpful communication skills and ability to problem solve quickly and efficiently will assist in providing a positive experience for callers. Location: Norfolk, VA Type: Full time, Onsite (5 days a week) 40 hours a week **MUST have availability to work some early mornings (5am) and at least ONE weekend day** About The Michelle Martin Group (MMG): The Michelle Martin Group (MMG) is a leading staffing and recruitment solutions provider, dedicated to connecting talented individuals with rewarding opportunities across various industries. With a commitment to excellence, integrity, and inclusivity, we strive to make a positive and intentional connections with both our candidates and clients. Join us in our mission to build healthier and stronger communities through meaningful employment opportunities. Job Responsibilities: Answer inbound calls and provide excellent customer service to Paratransit customers. (NO cold calling!) Communicate well via phone to ensure efficient scheduling and provide updates on rides, manifest. Maintain customer information within company software (call center software) This is for you if you have: Strong telephone etiquette and a drive for success Customer focused and motivated demeanor Calm and professional demeanor Proficient computer skills Exceptional verbal communication and active listening skills Ability to multitask and thrive in an ever-changing environment Quick problem-solving skills and a growth and solutions-oriented mindset to solve evolving work issues Additional Qualifications (a plus!): 1-year related experience preferably within a call center environment A genuine passion for helping others who may have disabilities and creating positive experiences over the phone Associates degree or some college Benefits: Training and ongoing support Medical, Dental & Vision Insurance Paid Time Off Direct Deposit Competitive Pay Long-Term Stability If you're driven and looking for a place to grow long term, come join us! The Michelle Martin Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status .

Job Details DC Metro Area - District of Columbia Full Time Day Information TechnologyDescription Salary: $17.50 hourly Benefits: 401(k) matching, Vision, Dental & Medical HumanTouch has an exciting opportunity with the US Mint to provide Tier 1 Service Desk support for their IT Operations Support division. This position is for the day shift 8am-5pm. Currently this position alternates on-site/WAH which may change, Duties include: • Respond to requests for technical assistance via phone, chat, or email. • Log all customer interactions into ticketing system. • Provide remote support for known issues. • Escalate advanced issues to internal Tier 2. • Provide regular updates to customer on their support requests. • Good verbal and written communication skills a must. Qualifications Required skills: • 1+ Years experience as a Tier 1 Service desk engineer or customer service experience. • Ability to interact at all levels of management internally, and with customers and vendors • Excellent follow-through • Willingness to learn new tech and advance your career in the IT industry • Good verbal and written communication skills a must. Desired Skills: • Security+ Certification • ITIL Foundation Certification • Experience with a ticketing system such as ServiceNow Must be able to obtain a US Mint provided Public Trust Clearance. Offer contingent on receiving clearance. As an equal opportunity employer, HumanTouch, LLC guarantees that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Business Office, 2235 Staples Mill Road, Richmond, Virginia, United States of America Req #270 Monday, September 23, 2024 The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time Call Center Associate to join our busy practice. **Job Purpose** This position will be part of the Call Center Team and will take calls from patients who are interested in making, changing or cancelling their scheduled appointment. We focus on providing our patients with the best possible customer service experience. **Duties and Responsibilities** * Answer telephone using a pleasant, genuine and caring voice * Competently answer patient questions * Compile patients' entire demographic information into computer system correctly. * Enter insurance information in the computer system correctly * Using the company practice management system, schedule patient appointments * Using the company practice management system, record telephone contacts with patients * Answers inquiries by clarifying desired information by researching, locating and providing information. * Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions * Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments **Preferred experience** * Healthcare call center experience strongly preferred * Optometry/ophthalmology experience preferred * Patient Access / registration experience a plus * Familiarity with insurance verification strongly preferred **Other details** * Pay Type Hourly

Job Title: Licensed Life and Health Call Center Representative Job Type: Full-Time MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key responsibilities: Provide information to customers about various healthcare options and insurance policies. Help customers choose the appropriate insurance policy that fits their needs. Engage with customers to understand their requirements and provide relevant solutions. Ensure that all activities and advice comply with insurance regulations and company policies. Deliver high-quality service to ensure customer satisfaction and retention. Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions. Maintain accurate and up-to-date customer information and documentation. Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers. Promote various insurance products and services to meet sales targets and business objectives. Resolve any concerns that customers may have with their insurance policies. Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management. Participate in ongoing training and professional development to maintain licensure and improve skills. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: High school diploma or GED Must hold a valid Healthcare Insurance License Previous call center experience is preferred. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent oral and written communication skills. Strong organizational abilities and interpersonal skills. Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively. Capable of functioning efficiently in a fast-paced environment. Dependable in completing assignments and maintaining attendance. Requirements: A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed). Two 21” monitors are needed. A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. Wireless connections, including encrypted ones, are not allowed for accessing the clients Work at Home systems. You must provide your own headset. Specific models will be recommended during the interview process. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. DIVERSITY AND EQUALITY At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.

This position is often the first point of contact with Atlantic Vision Partners and plays an essential role creating a welcoming and creating a quality patient experience. Call Center Associates play an essential role in accommodating patient, provider, and staff needs by scheduling appointments timely and efficiently. ESSENTIAL FUNCTIONS: 1. Acute focus to manage and maintain the scheduling templates. 2. Forecasting potential schedule conflicts and proactively communicating with the Practice Manager to minimize inefficiency and/or a poor patient experience. 3. Answers and manages large amounts of incoming patient and provider calls professionally and effectively. 4. Documents call details clearly and concisely in alignment with AVP standards 5. Enters patient data into registration and medical records systems. 6. Obtains necessary information from patients, physicians, and/or staff to identify prerequisites and time requirements for scheduling specific appointments. 7. Schedules patient initial and follow up appointments ensuring efficient use of provider time and the appropriate care for patients 8. Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner. 9. Modifies the schedule to accommodate emergency situations. 10. Provides patients with pre-service instructions and confirms appointment details 11. Investigate and direct patient inquiries to appropriate medical staff members and follow up to ensure satisfactory resolution 12. Collect and report data on topics such as patient encounters and inter-organizational problems, making recommendations for change when appropriate 13. Makes initial contact with cold call referrals 14. Conducts annual exam reminder calls 15. Exercises utmost diplomacy and tact to provide excellent customer service for patients 16. Initiate and maintain strong communication between Clinic Lead and Practice Manager, ensuring tactful solutions are created and implemented that benefit the overall clinic flow and patient experience. 17. Practices confidentiality and privacy protocols in all activities in compliance with AVP policies and HIPAA requirements. 18. Completes other functions as requested by management SKILLS AND ABILITIES: 1. Strong communication and out-going, positive interpersonal skills. 2. Problem-solving and analytical skills. 3. Attention to detail. 4. Ability to retain information and work with minimal supervision, after training 5. Empathetic personality with attention to patient's needs. 6. Strong organizational skills with attention to detail; ability to prioritize tasks. 7. Ability to work as a team member and uphold organizational standards and values. 8. Demonstrated computer literacy. REQUIRED COMPETENCIES 1. Excellent judgment, dependability, and conscientiousness. 2. Demonstrated high ethical standards and integrity. 3. Demonstrated accuracy and thoroughness; monitors own work to ensure quality. 4. Customer and patient service orientation: prompt response to patient needs and ability to manage difficult or emotional customer situations with tact, empathy and diplomacy 5. Professionalism: displays positive outlook and pleasant manner, does not instigate or participate in office gossip or negativity, keeps commitments, dresses appropriately and is well groomed. 6. Ability to work cooperatively in group situations; offer assistance and support to coworkers, actively resolves conflicts, inspires trust of others, and treats patients and coworkers with respect. EDUCATION AND EXPERIENCE Minimum of high school education or GED. One year office experience, medical or ophthalmology preferred. Medical terminology helpful. Certificate(s) in medical office administration or similar is bonus. Ability to become quickly proficient on various computer and electronic health record systems. Job Details & Benefits • Seeking full-time applicants • Full-Time employees are eligible for: • Medical, Dental, and 401(k) through the company • Generous PTO plans and paid holidays

Envision yourself as the ambassador of opulence and service excellence, guiding our esteemed guests through an enchanting journey of rejuvenation and indulgence. As a Luxury Call Center Representative, your paramount duty is to orchestrate seamless appointments and provide meticulous assistance, ensuring each interaction resonates with the essence of luxury and anticipatory service. Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. In addition, we offer a robust benefits package to our Full-time employees including health, dental, vision, life, and disability; a competitive PTO offering, as well as 401(k). ESSENTIAL DUTIES & RESPONSIBILITIES To perform this job successfully, an individual must satisfactorily perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. • Immerse guests in the unparalleled luxury service. • Embrace and uphold the esteemed policies of WTS International, embodying them with every interaction. • Effortlessly handle transactions with finesse, booking appointments for our illustrious spa, salon, and fitness services. Tailor recommendations to fulfill each guest's desires. • Exude the epitome of grace and professionalism, addressing guest inquiries with unwavering courtesy and resolving any concerns with finesse and efficiency. • Make judicious financial decisions to safeguard revenues and ensure seamless transactions, while adeptly managing customer accounts. • Exceed sales goals and objectives with finesse, seamlessly incorporating upgrades and additional services to elevate the guest experience. • Seamlessly navigate operational systems to book appointments, utilizing platforms such as SpaBiz and other proprietary software. • Maintain an encyclopedic knowledge of our prestigious products, services, and promotions, showcasing your expertise with every conversation. • Play a pivotal role in onboarding and training new colleagues, ensuring they imbibe the ethos of luxury and excellence. • Serve as a vigilant sentinel, promptly reporting any incidents or accidents to our esteemed management team. • Embrace additional duties as bestowed by the spa leadership, reflecting your versatility and commitment to excellence. • Perform other duties as assigned. EDUCATION/ EXPERIENCE • Prior experience in a luxury call center setting is highly preferred, with a track record of delivering exemplary service. • Demonstrated customer service prowess within the esteemed confines of a 5-star hotel property, showcasing your ability to transcend expectations. • A consummate professional with an unwavering commitment to delivering superlative service, capable of exceeding even the loftiest of guest expectations. • Possess a knack for innovative problem-solving, adeptly navigating challenges while adhering to company protocols. • A maestro of multitasking, capable of effortlessly juggling multiple priorities in a fast-paced environment. • Proficient in the realm of MS Office applications, including Excel, Word, and Outlook, elevating your administrative acumen. • Exemplary verbal and written communication skills, ensuring each interaction is infused with eloquence and charm. • A meticulous eye for detail, ensuring no aspect of the guest experience is overlooked. • Possess a profound sense of responsibility and accountability, epitomizing professionalism in every interaction. Education Requirements: • A high school diploma or GED is requisite for this prestigious role. Miscellaneous Requirements: • Availability that mirrors the operating hours of our esteemed facility, encompassing evenings, weekends, and holidays. • This role may entail sedentary work, occasionally necessitating the lifting and/or moving of objects weighing up to 25 pounds. • Proficiency in an array of physical tasks, including reaching, standing, walking, pushing, and pulling. • Aptitude in utilizing essential tools of the trade, including computers, calculators, fax machines, and copiers.

The Virginia Eye Institute (VEI) is hiring! VEI is a large and dynamic practice of ophthalmologists and optometrists in the Richmond, VA area. We are searching for a full-time Call Center Associate to join our busy practice. Job Purpose This position will be part of the Call Center Team and will take calls from patients who are interested in making, changing or cancelling their scheduled appointment. We focus on providing our patients with the best possible customer service experience. Duties and Responsibilities Answer telephone using a pleasant, genuine and caring voice Competently answer patient questions Compile patients' entire demographic information into computer system correctly. Enter insurance information in the computer system correctly Using the company practice management system, schedule patient appointments Using the company practice management system, record telephone contacts with patients Answers inquiries by clarifying desired information by researching, locating and providing information. Resolves problems by clarifying issues, researching and exploring answers and alternative solutions, implementing solutions Enhances organization reputation by accepting ownership for accomplishing new and different requests and exploring opportunities to add value to job accomplishments Preferred experience Healthcare call center experience strongly preferred Optometry/ophthalmology experience preferred Patient Access / registration experience a plus Familiarity with insurance verification strongly preferred Other details Pay Type Hourly

Essential Duties & Responsibilities (included but not limited to) The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates. Ability to handle moderately complex clerical duties. Ability to deal effectively with department employees by telephone. Ability to enunciate clearly in a well-modulated voice. Acts as a full-time operator on a one or multi-position switchboard. Handles complaints and difficult problems arising out of the operation of the switchboard. Provides callers with routine non-technical information and refers to other questions to proper persons. Performs related clerical/typing responsibilities associated with the switchboard. Operate attendant Intellidesk Console Keyboards, NEC DT300 or DT700 Telephones, Various paging and alarms systems (Symplex Alarm System) Implements regulations and directives regarding the provision of switchboard services. Requirements ANSWER AND PROCESS ALL INCOMING CALLS The candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order. Incoming calls shall be routed appropriately throughout the facility. The candidate shall receive collect calls, only if authorized and obtain and record time and charges. The candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires, and disasters. They shall also be required to receive and transmit over two-way radios. The candidate shall follow the instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office. Operators are not authorized to place personal calls for employees, visitors or patients. Use of credit cards, collect calls and third-party calls are not permitted. Operators shall be polite and explain to callers when calls cannot be completed as requested. Operators shall be responsible for ensuring that no unauthorized long-distance calls are made through the switchboard. Personal calls while on duty shall be restricted for emergencies only. Information services include using the overhead paging system and Zetron radio paging system to relay messages, announcements and implement various procedures dictated by telecommunication and IT directives which include providing information concerning the health care system to patients and visitors. The candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required. Emergency Calls and Alarm Systems: Operators may also be required to receive and transmit over two-way radios. Written procedures for response to these emergencies will be provided by the client. Operators shall make announcements on the public address system. A scripted procedure will be provided for emergency paging and guidelines for announcements on the public address system. All announcements must be made in a clear, efficient and polite manner, and as quickly as possible. The candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary. Assist facility staff and patients, when necessary, in placing calls. Calls shall include but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls. Politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises. The candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service. Upon request of callers, verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS). The candidate shall become familiar with the functions of the different services within the facility. With this knowledge, determine the area within the campus when the caller does not know the telephone extension. JOB KNOWLEDGE The candidate shall have an understanding of Federal Telecommunications System (FTS) A complete understanding of the equipment presently installed: NEC DT300 or DT700 Telephones. Adequate technical expertise to be able to identify malfunctions and report them to the maintenance unit. Adequate knowledge of filing systems and procedures. Attention to details to ensure the accuracy of distributed documents/mail to the correct addressees. Well organized to prioritize the delivery of mail and documents. Attention to details to ensure the thoroughness and accuracy in placing various documents in the appropriate files and organizing them. Must develop a thorough knowledge of mission organizational structure and sufficient knowledge of specific jobs and individuals to effectively route incoming calls to the proper office. EQUIPMENT Intellidesk Console Keyboards NEC DT300 or DT700 Telephones Various paging and alarms systems (Symplex Alarm System) Basic Siemens Optiset Swiss phone voice pager EDUCATION, TRAINING, AND EXPERIENCE Completion of Secondary School is required Prior Work Experience: Six months to one-year Experience as a telephone operator/switchboard position and some exposure to the technical aspects of telephony to include trunking and key systems is required. BENEFITS Health benefits (Health Insurance Services) Vacation and Holiday Workers' compensation