Call center agent resume examples for 2025
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All resume examples
How to write a call center agent resume
Craft a resume summary statement
Your resume summary sums up your experience and skills, making it easy for hiring managers to understand your qualifications at a glance. Here are some tips to writing the most important 2-4 sentences of your resume:
Step 1: Start with your professional title, or the one you aspire to.
Step 2: Detail your years of experience in call center agent-related roles and your industry experience.
Step 3: What are your biggest professional wins? Here is your opportunity to highlight your strongest accomplishments by placing them at the start of your resume.
Step 4: Don't forget, your goal is to summarize your experience. Keep it short and sweet, so it's easy for recruiters to quickly understand why you're a great hire.
These four steps should give you a strong elevator pitch and land you some call center agent interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Look at the job listing and skills listed. You need to include the exact keywords from the job description to get your resume in front of an actual human. Do you have those skills? Fantastic! Be sure to list them.
- Include as many relevant hard or technical call center agent skills as possible for each job you apply to.
- Be specific with the skills you have and be sure you are using the most up to date and accurate terms.
Here are example skills to include in your “Area of Expertise” on a call center agent resume:
- Customer Service
- Strong Customer Service
- Data Entry
- Telephone Calls
- Inbound Phone Calls
- Customer Care
- Schedule Appointments
- Troubleshoot
- Credit Card
- Customer Support
- Health Insurance
- Customer Interaction
- Computer System
- Customer Inquiries
- Customer Accounts
- Call Handling
- Service Calls
- Customer Product Complaints
- Customer Issues
- Billing Inquiries
- Medicare
- Payment Arrangements
- Telephone Inquiries
- Outbound Customer Calls
- Call Center Support
- Improves Quality Results
- Transferring Calls
- Quality Customer Service
- Technical Issues
- Medicaid
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How to structure your work experience
Your work experience should be structured:
- With your most recent roles first, followed by earlier roles in reverse chronological order.
- Job title, along with company name and location on the left.
- Put the corresponding dates of employment on the left side.
- Keep only relevant jobs on your work experience.
How to write call center agent experience bullet points
Effective job bullet points do more than just describe your job duties. Instead, they should be specific and measurable accomplishments. Here are some strategies to mastering job bullet points:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
Here are effective examples from call center agent resumes:
Work history example #1
Call Center Agent
Walmart
- Facilitated the processing of the orders through communication with major credit card companies and consumer interaction.
- Worked independently as CSR at Service Desk in team of 1-3 to cover returns, exchanges, and Money Center transactions.
- Delveloped film and maintained developing machinery
- Established rapport with customers - Developed effective communication among levels of the store's hierarchy
- Handled inbound Medicare customer calls using Siebels software
Work history example #2
Call Center Agent
Alorica
- Supplied customers with appropriate information and followed up on customer communications.
- Resolved issues that customers and businesses were having with internet.
- Bundled DirecTv services with multiple brand Internet service providers.
- Received incoming calls for AT&T Communication.
- Interacted with Sprint Customers troubleshooting to resolve issues regarding Sprint Cell-Phones and Network Access Devices
Work history example #3
Outbound Sales Representative
The Walt Disney Company
- Mentored Peers to improve Live Chat sales and communications with Guests.
- Used JMS for reliable and asynchronous exchange of messages.
- Provided input and feedback to facilitate improvement in communication and service quality for Resort Sales Team.
- Maintained timely and professional communication with VIP Guests, internal partners and shipboard team via e-mail, telephone and written correspondence.
- Audited and processed expense reports and maintained vacation and salary records.
Work history example #4
Phone Agent
Alorica
- Received incoming calls for AT&T Communication.
- Reviewed new products and services that AOL offered to go with high speed internet and wifi connections.
- Assigned to Sales and Customer services representative for Verizon Fios.
- Provided excellent communication as well as resolve customer complaint.
- 1.Applied troubleshooting to customer systems and networks.2.Configured network settings.3.Recorded relevant information for customer account database.4.Advocated customer needs.5.Maintained communications between various departments.
You can let Zippi customize your resume.
Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries from call center agent resumes:
Bachelor's Degree in biology
University of Wisconsin Colleges, Madison, WI
2010 - 2013
High School Diploma
2014 - 2014
Highlight your call center agent certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your call center agent resume:
- Certified Pharmacy Technician (CPhT)
- International Accredited Business Accountant (IABA)
- Certified Customer Service Representative (CCSR)
- Professional Credit Associate (PCA)
- Certified Information Technology Professional (CITP)