Call Center Agent Resume Examples 2023

Research Summary. We analyzed 8,010 call center agent resumes to determine which ones land the most jobs. Below you'll find examples of resumes that can help you get an interview (and a job offer) from companies like Teleperformance USA and Alorica. Here are the key facts about call center agent resumes to help you get the job:

The average call center agent resume is 277 words long
The average call center agent resume is 0.6 pages long based on 450 words per page.
Customer service is the most common skill found on a call center agent resume. It appears on 20.4% of resumes.

After learning about how to write a professional call center agent resume, you can make sure your resume checks all the boxes with our resume builder.

Call Center Agent Resume Example


Carolyn Tucker Call Center Agent Contact Information Miramar, FL (970) 555-9036 ctucker@example.com Skills Internet Customer Service Appropriate Changes Customer Questions Financial Transactions Troubleshoot Bill Payments Telephone Calls Health Care Communication Employment History Call Center Agent 2015 - Present iQor Holdings Miramar, FL Trained in enhanced customer service to display a caring and nurturing experience when customers calls in with any issue. Maintain customer accounts regarding insurance policy. Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address. Experienced in utilizing all available resources and tools provided by iQor when assisting customer complaints, collections, and issues. Call Agent 2013 - 2015 iQor Holdings Miramar, FL Maintain communication by reporting problems Maintain and improve quality results by adhering to company standards and guidelines. Page individuals to inform them of telephone calls, using paging or interoffice communication equipment. Received customer feedback via inbound calls and made changes to customer accounts as necessary to meet or exceed customer satisfaction goals. Follow strict Company policies and procedures at all times. Scheduled service calls to send technicians to customer s homes. Customer Service Desk (Part-Time) 2012 - 2013 Shopko Madison, WI Conducted large purchases at the Service Desk, ensuring accuracy and time efficiency for the customer. Managed the cash drawer as a Cashier, provided customer service as a Service Desk teammate. Promoted from cashier to service desk. Education Bachelor's Degree Biology 2010 - 2013 University of Wisconsin Colleges Madison, WI


Barbara Jenkins Call Center Agent Contact Info Bentonville, AR (910) 555-6604 bjenkins@example.com Skills Real EstateAccurate InformationLease AgreementsCustomer SalesCustomer AccountsOccupancy RateAlumniGeneral AdministrationCustomer FeedbackCSR Employment History Call Center Agent 2018 - Present Walmart Bentonville, AR Reason for leaving: school hours conflict both internet and store; sales TCIM Services Paris TX Stocked all inventory on the sales floor. Cashier, handling large amounts of cash, customer service, refunds, computer entry, Spanish speaking Customer Representative 2016 - 2018 AT&T Dallas, TX Guaranteed positive customer experiences and resolved all customer complaints. Extend customer subscriptions, offering discounts and promotions to ensure high customer retention rates. Answered billing questions, explained products and services to both existing and potential customers. Ensured the cleanliness, sanitation and maintenance of all facilities (sales floor and back room). Leasing Consultant 2010 - 2016 Alliance Residential Phoenix, AZ Coordinate and support communication with staff, management, residents and corporate. Organize and execute activities for resident to include communication with vendors, assign personnel to positions, and survey results. Conducted thorough property tours with high end clientele and local brokers. Maintained an occupancy rate of over 85 percent. Fostered positive relationships between the property management company and residents for continued successful renewal sales and overall resident satisfaction. Education Bachelor's Degree Real Estate 2007 - 2010 Arizona State University Phoenix, AZ


Rose Henderson Call Center Agent Kennesaw, GA (810) 555-1639 rhenderson@example.com Experience Call Center Agent2020 - Present Alorica•Kennesaw, GA Integrate new ideas and concepts to help the overall communication with customers. Provide customer service over the phone * Book appointments for customers Activate Cable and Internet Trouble shoot cable and Internet if customers has any problem with there services. Take inbound calls and responded to customer requests regarding billing, technical and general customer service inquiries. Performed data entry to compile customer orders and to update customer service information. Call Center Agent2019 - 2020 Hilton Worldwide Holdings•Memphis, TN Manage high call volume Plan and book vacation packages Troubleshoot and provide solutions to problems Handle call escalations Provide superior customer service Answer inbound calls and trained to de-escalate angry consumers through proper communication. Provided high quality customer service through product knowledge and training. Provided technical support for customer communication and tablet computer technology. Laundry Attendant2014 - 2019 Hilton Worldwide Holdings•Memphis, TN Use laundry equipment to wash and dry linen.Sort linen in linen closets.Clean equipment. Separate hotel linen from airport linen. Manage the laundry procedures and required flow of laundry to prevent a buildup. Skills Medical RecordsCustomer ServiceLoan ApplicationsData EntryLaundry EquipmentPersonal ClothingResidents RoomsCommunicationInternetBathroom Items Education High School Diploma 2014 - 2014

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How your resume should look:

The job title on your resume should match your application for the role.
Ensure your work experience focuses on achievements, rather than responsibilities.
Recruiters and hiring managers suggest fitting your resume on one page.

Choose From 10+ Customizable Call Center Agent Resume templates

Zippia allows you to choose from different easy-to-use Call Center Agent templates, and provides you with expert advice. Using the templates, you can rest assured that the structure and format of your Call Center Agent resume is top notch. Choose a template with the colors, fonts & text sizes that are appropriate for your industry.

What Should Be Included In A Call Center Agent Resume

1. Add Contact Information To Your Call Center Agent Resume

Your name should be the biggest text on the page and be at or near the top of the document.

Your address doesn't need to include your street name or house number - listing your city and state works just fine.

Your email address should be professional, but not your current work email address. It's not a good look to use your work email for personal projects (job-searching).

Your social media can be included if you have a fully-fledged LinkedIn page or another social media page that showcases your relevant skill set.

Call Center Agent Resume Contact Information Example #1

Dhruv Johnson

d.johnson@email.com | 333-111-2222 | www.linkedin.com/in/dhruv-johnson

Do you want to know more?

How To Write The Perfect Resume Header

2. Add Your Relevant Education To The Resume

Your resume's education section should include:

The name of your school
The date you graduated (Month, Year or Year are both appropriate)
The name of your degree

If you graduated more than 15 years ago, you should consider dropping your graduation date to avoid age discrimination.

Optional subsections for your education section include:

Academic awards (Dean's List, Latin honors, etc. )
GPA (if you're a recent graduate and your GPA was 3.5+)
Extra certifications
Academic projects (thesis, dissertation, etc.)

Other tips to consider when writing your education section include:

If you're a recent graduate, you might opt to place your education section above your experience section
The more work experience you get, the shorter your education section should be
List your education in reverse chronological order, with your most recent and high-ranking degrees first
If you haven't graduated yet, you can include "Expected graduation date" to the entry for that school

Majors

23.1%

8.0%

7.9%

6.6%

Call Center Agent Resume Relevant Education Example #1

Bachelor's Degree In Biology 2014 - 2016

University of Wisconsin Colleges Madison, WI

Call Center Agent Resume Relevant Education Example #2

High School Diploma 2014 - 2016

3. Next, Create A Call Center Agent Skills Section On Your Resume

Your resume's skills section should include the most important keywords from the job description, as long as you actually have those skills. If you haven't started your job search yet, you can look over resumes to get an idea of what skills are the most important.

Here are some tips to keep in mind when writing your resume's skills section:

Include 6-12 skills, in bullet point form
List mostly hard skills; soft skills are hard to test
Emphasize the skills that are most important for the job

Hard skills are generally more important to hiring managers because they relate to on-the-job knowledge and specific experience with a certain technology or process.

Soft skills are also valuable, as they're highly transferable and make you a great person to work alongside, but they're impossible to prove on a resume.

Example Of Call Center Agent Skills For Resume

Customer Service Skills
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
Data Entry Skills
Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.
Telephone Calls Skills
Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.
Customer Care Skills
Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.
Troubleshoot Skills
Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.
Credit Card Skills
A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.
Customer Interaction Skills
Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Top Skills for a Call Center Agent

Source: Zippia.com

Customer Service, 20.4%

Strong Customer Service, 15.2%

Data Entry, 8.9%

Telephone Calls, 7.0%

Other Skills, 48.5%

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume

4. List Your Call Center Agent Experience

The most important part of any resume is the experience section. Recruiters and hiring managers expect to see your experience listed in reverse chronological order, meaning that you should begin with your most recent experience and then work backwards.

Don't just list your job duties below each job entry. Instead, make sure most of your bullet points discuss impressive achievements from your past positions. Whenever you can, use numbers to contextualize your accomplishments for the hiring manager reading your resume.

It's okay if you can't include exact percentages or dollar figures. There's a big difference even between saying "Managed a team of engineers" and "Managed a team of 6 engineers over a 9-month project."

Most importantly, make sure that the experience you include is relevant to the job you're applying for. Use the job description to ensure that each bullet point on your resume is appropriate and helpful.

Don't have any experience?

How To Show Your Experience On a Resume... Even When You Don't Have Any

Work History Example # 1

Customer Representative

Pizza Hut

Prepared goods in high volume kitchen with an emphasis on detail and precision.
Handled financial transactions and daily deposits.
Trained as a server, cook, CSR, and driver.
Managed daily deposits and money count.
Hired to be a CSR.

Work History Example # 2

Call Center Representative

Macy's

Generated leads or new sales through telephone and email contact with customers.
Employed here and I took pride in my work as a sales representative.
Answered phone calls and customer inquiries with website troubleshooting.
Executed basic computer/system repair which included troubleshooting and replacing parts.
Opened lines of communications with domestic and foreign banks.

Work History Example # 3

Nurses' Aide

Genesis HealthCare

Followed scope of practice for LNA as set forth by the state of New Hampshire and corporate headquarters.
Answered all patient's concerns and call lights in timely fashion.
Earned a certificate to work as a nurse aide.
Monitored vital signs Collects patient's specimens and data, including vital signs, input/output and ADL charts.
Completed Medical Terminology course as part of CNA/CMA requirements.

Work History Example # 4

Call Center Representative

AT&T

Processed inbound and outbound calls relating to internet installations, repair, move/changes, billing, disconnects, and collections.
Maintained extensive contracts for long distance usage, and assisted customers with their complex communication needs.
Serviced disconnection of land line home phone and internet.
Negotiated bill arrangements for customers and collect deposits or payments.
Well-versed in oral and written communication, multitasking and perseverance to task completion.

5. Highlight Your Call Center Agent Certifications On Resume

Certifications can be a powerful tool to show employers that you know your stuff. If you have any of these certifications, make sure to put them on your call center agent resume:

Certified Pharmacy Technician (CPhT)
International Accredited Business Accountant (IABA)
Certified Customer Service Representative (CCSR)
Professional Credit Associate (PCA)
Certified Information Technology Professional (CITP)

6. Finally, Add a Call Center Agent Resume Summary Or Objective Statement

A resume summary statement is a 1-3 sentence spiel at the top of your resume that quickly summarizes who you are and what you have to offer. In this section, include your job title, years of experience (if it's 3+), and an impressive accomplishment, if you have space for it.

Remember to address skills and experiences that are emphasized in the job description.

Are you a recent grad?

Read our guide on how to write a resume summary statement

And if you’re looking for a high-paying job, here are jobs in the top places hiring now:

Five Key Resume Tips For Writing A Call Center Agent Resume:

Relevant Experience

Make sure that the jobs, experience, and accolades that you include are relevant to the position you’re applying for.

Answer phone calls and troubleshoot with customers about their computer over the phone.

The Right Skills

This is a great time to run wild with those keywords from the job description. For example, if they’re looking for someone with experience in Customer Service, be sure to list it in your resume’s skills section.

Provided member-focused customer service for government health plans such as Medicare and Medicaid nationally.

Quantifiable Achievements

Your workplace accomplishments tell the story of the unique value you bring to an organization. Stay away from dry descriptions of job duties. Use numbers to help contextualize your achievements..

Received and placed orders for domestic and international customers upselling products or warranties on 90% of orders placed.

ATS-Friendly

An applicant tracking system (ATS) is a piece of software employers use to collect, scan, organize, and rank applications. The key to getting your resume past ATS and into the hands of hiring managers is smart keyword usage.

Impeccable Formatting

Formatting a resume so that it looks professional and attractive is important. With Zippia’s resume builder, you can put together a modern-looking resume in less than 10 minutes. Just choose a resume template that suits your style, answer some questions about your background, and you’ll have a resume that’ll pass muster with both the ATS and the hiring manager.

Not sure how to make a resume that stands out?

See sample resumes for the job you want

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Call Center Agent Resumes FAQs

What Are The Duties Of A Call Center Agent?

The duties of a call center agent are to make and answer calls. Their responsibilities can range from addressing customer queries to problem-solving, complaint management, and data collection.

Have more questions? See all answers to common office and administrative questions.

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Updated November 18, 2022