Call Center Agent

Call Center Agent Resume Examples And Tips

The average resume reviewer spends between 5 to 7 seconds looking at a single resume, which leaves the average job applicant with roughly six seconds to make a killer first impression. Thanks to this, a single typo or error on your resume can disqualify you right out of the gate.

At Zippia, we went through over 23,300 Call Center Agent resumes and compiled some information about how best to optimize them. Here are some suggestions based on what we found, divided by the individual sections of the resume itself.

See More Example Resumes

Five Key Resume Tips For Landing A Call Center Agent Job:

Relevant Experience
Make sure that the jobs, experience, and accolades that you do include are relevant to the position you’re applying for.
The Right Skills
This is a great time to run wild with those keywords found in the job description. If they’re looking for someone with Customer Service, be sure to list it as a skill.
Quantifiable Achievements
Achievements and awards relevant to the position speak louder than a high GPA, especially if you can quantify your achievement with a number.
Your Unique Qualities
Recruiters and hiring managers are looking at hundreds of resumes. Let yours stand out, and try not to sound too boring.
Strong Content
If you’ve had a lot of jobs, this shouldn’t necessarily be a list of all of them. This is a document designed to market you to a potential employer, so choose the strongest content.

How To Write A Call Center Agent Resume

Contact Information
First things first — employers only spend about six seconds looking at resumes before they decide to keep them or throw them away, so you should definitely let them know whose it is.
Commute and relocation are things that employers take into consideration when sifting through candidates, so provide your current address in your resume header so that employers have an idea of where you are in relation to their office.
LinkedIn Profile
If you feel that a link to your social media profile could further your standing as a candidate, go ahead and include it. This doesn’t mean you should throw in a link to your hilarious Twitter profile, but instead provide your LinkedIn profile.
Professional Summary (Objective)
Career objective statements are one of the most overlooked pieces of otherwise stellar resumes. It’s not that every Call Center Agent CV out there needs one — it’s just that the ones that really do need them typically never think to include them.
The goal of this section is simple: to summarize the resume in a few short sentences. Through your resume summary you enable employers to quickly learn whether you are a good match for the job. Here are a few things to keep in mind when writing a professional summary:
Keep it short: it should be 4 sentences max
Highlight your most impressive skills or achievements

Not sure which skills are really important?

3 Big Tips For Listing Skills On Your Resume
For Call Center Agents, the skill that stands out above all others in terms of how frequently it shows up on call center agent resumes is customer service, which is more than twice as common as the next common skill: telephone calls. Including these skills on your resume won't necessarily make you stand out from the crowd, but they can help reinforce your experience as a call center agent.
Top Skills for a Call Center Agent
Here are a few key points of to keep in mind while writing your skills section:
Include between 6 to 12 skills
Make sure to only include hard skills
Highlight your most impressive skills or achievements
The work experience section of a resume is all about highlighting the achievements that an employer would want to see. Here are some examples from different Business Analysts

Example # 1

Call Center Representative

  • Maintain CMS Medicare guidelines while assisting providers, and Humana Medicare members.
  • Receive inbound calls regarding Medicare coverage, prescription drug plans, pharmacy help desk and mail order pharmacy.
  • Assist Medicare Insurance customers in understanding and utilizing their benefits.
  • Assist medicare members with any questions they had about insurance policy.
  • Answer inbound calls regarding member accounts for Medicare Advantage plans.

Example # 2

Services Clerk

  • Created welcoming, positive customer experience while entering sales at front cash registers.
  • Greeted the customers as they entered and exited the store, advises customers of locations of products within Walgreens.
  • Employed Two-Time Walgreens Customer Service Award Winner Constant Praise from clients.
  • Sorted, counted, and wrapped currency and coins.
  • Followed a strict adherence to Walgreens's money handling policies and procedures.

Example # 3

Call Center Agent

  • Answered questions when people called in about their Credit Card or related account.
  • Advised customers with their PayPal or eBay dispute cases.
  • Utilized process maps and support of Financial Controls to develop the acquisition costs of Internet business.
  • Trained for 2 months on customer service and learning PayPal's computer software.
  • Answer phone calls, emails, from customers and work to resolve their queries in real time.

Example # 4

Call Center Agent

  • Lead CSR for local facility.
  • Answered inbound calls for Customer Service Resolved customer complaints via email Approved replacement requests for technicians Set appointments for technician repair
  • Provided first level support, assisted guests in placing online orders using AS400 program.
  • Utilize LivePerson to assist Internet customers with online orders and technical issues.
  • Assisted customers with returns, exchanges, computer appointments, and basic computer troubleshooting problems.

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How much work experience does the average call center agent candidate have?
The average call center agent resume contains 3.0 years of work experience.
Write your work experience section in a way that embraces your call center agent skills. Sounds easier said than done? Take a look at how other people have done it. Below are real examples from call center agent resumes that people have included in their work experience section to demonstrate their knowledge of key skills:
As a call center agent, you may wonder exactly how your education section should look. Call Center Agent roles often require a High School Diploma degree or higher, so the majority of call center agent resumes that we looked at contained a high school diploma degree.
As shown above, the Education section can be very brief. However make sure to include the following:
The name of the school you attended
The year you attended
Your major
Your GPA
The level of education you attained

Call Center Agent Salary

Did your resume land you an interview? Be prepared to talk salary.

How To Answer "What Are Your Salary Requirements"

When you are ready to send your resume to employers, it's important to be aware of the current market conditions for Call Center Agents. Salary can vary based on factors such as location, company, and industry. Check out our detailed salary information for Call Center Agents to learn more.

Average Employee Salary
Min 10%
Median 50%
Max 90%