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Call center agent salary
Average call center agent salary
$14.99
Average Call Center Agent Salary
As of October 2025, the average salary for a call center agent in the United States is $31,180 per year, equating to about $14.99 per hour. This can vary based on several factors, including experience level, geographic location, and the specific industry of employment.
Salary by Experience Level
Entry-level positions typically start at lower rates, while agents with several years of experience can earn upwards of $40,000 annually. For instance, senior agents often earn significantly more, reflecting their expertise and responsibilities.
Where Call Center Agents Earn More
States like California and New York tend to offer higher salaries due to their higher living costs. In contrast, agents in states with lower costs of living might earn less. However, the demand for call center positions is steady across the country, presenting numerous opportunities.
Conclusion
Understanding these salary dynamics helps job seekers identify suitable roles and negotiate better salaries. Utilize resources like Zippia to compare salaries across various states and roles, ensuring a solid foundation as you navigate your career in customer service.
Let Zippi find your next call center agent job
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Where can a Call Center Agent earn more?
Call center agent salaries by experience level
Call center agent salary estimates from across the web
Average call center agent salary by state
The average call center agent salary in Minnesota, Washington, and Connecticut are the highest in the U.S. The lowest average call center agent salary states are Oklahoma, Georgia, and Idaho.
- State view
- County view
Highest paying states for call center agents
| Rank | State | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | North Dakota | $34,805 | $16.73 |
| 2 | Michigan | $36,188 | $17.40 |
| 3 | Minnesota | $38,729 | $18.62 |
| 4 | Ohio | $33,692 | $16.20 |
| 5 | Maine | $33,565 | $16.14 |
| 6 | Wisconsin | $37,460 | $18.01 |
| 7 | Montana | $33,441 | $16.08 |
| 8 | Iowa | $32,715 | $15.73 |
| 9 | New Hampshire | $37,018 | $17.80 |
| 10 | Delaware | $36,081 | $17.35 |
| 11 | Massachusetts | $37,803 | $18.17 |
| 12 | Washington | $38,167 | $18.35 |
| 13 | Connecticut | $37,863 | $18.20 |
| 14 | District of Columbia | $42,939 | $20.64 |
| 15 | Rhode Island | $34,950 | $16.80 |
| 16 | Vermont | $35,165 | $16.91 |
| 17 | Pennsylvania | $32,052 | $15.41 |
| 18 | Alaska | $36,767 | $17.68 |
| 19 | New York | $37,536 | $18.05 |
| 20 | Illinois | $33,237 | $15.98 |
| 21 | South Dakota | $30,659 | $14.74 |
| 22 | Wyoming | $30,403 | $14.62 |
| 23 | Indiana | $31,394 | $15.09 |
| 24 | Nebraska | $30,717 | $14.77 |
| 25 | New Jersey | $35,693 | $17.16 |
| 26 | Arizona | $30,423 | $14.63 |
| 27 | Oregon | $33,556 | $16.13 |
| 28 | West Virginia | $28,361 | $13.64 |
| 29 | Kentucky | $29,798 | $14.33 |
| 30 | Colorado | $32,566 | $15.66 |
| 31 | Nevada | $29,838 | $14.35 |
| 32 | Missouri | $29,411 | $14.14 |
| 33 | Kansas | $29,016 | $13.95 |
| 34 | California | $34,109 | $16.40 |
| 35 | Maryland | $33,416 | $16.07 |
| 36 | North Carolina | $31,214 | $15.01 |
| 37 | Virginia | $31,461 | $15.13 |
| 38 | Hawaii | $33,638 | $16.17 |
| 39 | Arkansas | $28,116 | $13.52 |
| 40 | New Mexico | $27,956 | $13.44 |
| 41 | Tennessee | $28,324 | $13.62 |
| 42 | Texas | $28,539 | $13.72 |
| 43 | South Carolina | $28,024 | $13.47 |
| 44 | Utah | $27,853 | $13.39 |
| 45 | Florida | $28,465 | $13.69 |
| 46 | Oklahoma | $27,027 | $12.99 |
| 47 | Mississippi | $24,627 | $11.84 |
| 48 | Idaho | $24,856 | $11.95 |
| 49 | Alabama | $24,346 | $11.70 |
| 50 | Georgia | $26,654 | $12.81 |
| 51 | Louisiana | $23,657 | $11.37 |
Highest paying cities for call center agents
The highest-paying cities for call center agents are New York, NY, Milwaukee, WI, and Sterling Heights, MI.
| Rank | City | Avg. salary | Hourly rate |
|---|---|---|---|
| 1 | New York, NY | $37,432 | $18.00 |
| 2 | Milwaukee, WI | $37,341 | $17.95 |
| 3 | Sterling Heights, MI | $36,286 | $17.45 |
| 4 | Urban Honolulu, HI | $33,661 | $16.18 |
| 5 | Schaumburg, IL | $33,639 | $16.17 |
| 6 | Los Angeles, CA | $33,585 | $16.15 |
| 7 | Columbus, OH | $33,199 | $15.96 |
| 8 | Billings, MT | $33,188 | $15.96 |
| 9 | Denver, CO | $32,630 | $15.69 |
| 10 | Allentown, PA | $32,265 | $15.51 |
| 11 | Des Moines, IA | $32,202 | $15.48 |
| 12 | Raleigh, NC | $31,540 | $15.16 |
| 13 | Indianapolis, IN | $31,029 | $14.92 |
| 14 | Phoenix, AZ | $30,450 | $14.64 |
| 15 | Saint Louis, MO | $29,687 | $14.27 |
| 16 | Las Vegas, NV | $29,676 | $14.27 |
| 17 | Kansas City, KS | $29,336 | $14.10 |
| 18 | Tallahassee, FL | $28,981 | $13.93 |
| 19 | San Antonio, TX | $28,788 | $13.84 |
| 20 | Fayetteville, AR | $28,159 | $13.54 |
Call Center Agents are the most in-demand in these five cities:
Call center agent salary details
A call center agent's salary ranges from $23,000 a year at the 10th percentile to $41,000 at the 90th percentile.
What is a call center agent's salary?
| Percentile | Annual salary | Monthly salary | Hourly rate |
|---|---|---|---|
| 90th Percentile | $41,000 | $3,417 | $20 |
| 75th Percentile | $36,000 | $3,000 | $17 |
| Average | $31,180 | $2,598 | $15 |
| 25th Percentile | $26,000 | $2,167 | $13 |
| 10th Percentile | $23,000 | $1,917 | $11 |
Highest paying call center agent jobs
The highest paying types of call center agents are sales agent, unit coordinator, and phone representative.
| Job title | Annual salary | Monthly salary | Hourly rate | Job openings |
|---|---|---|---|---|
| Customer Service Representative | $32,260 | $2,688 | $15.51 | 209,515 |
| Representative | $36,023 | $3,002 | $17.32 | 252,761 |
| Phone Representative | $42,827 | $3,569 | $20.59 | 222,650 |
| Customer Representative | $37,351 | $3,113 | $17.96 | 220,778 |
| Unit Coordinator | $43,688 | $3,641 | $21.00 | 85,294 |
| Customer Care Representative | $32,912 | $2,743 | $15.82 | 214,835 |
Top companies hiring call center agents now:
Which companies pay call center agents the most?
Call center agent salaries at University of California, Berkeley and UC Merced are the highest-paying according to our most recent salary estimates. In addition, the average call center agent salary at companies like Aspen Snowmass and Precision Opinion are highly competitive.
| Rank | Company | Average salary | Hourly rate |
|---|---|---|---|
| 1 | University of California-Berkeley | $44,170 | $21.24 |
| 2 | UC Merced | $41,408 | $19.91 |
| 3 | Aspen Snowmass | $41,012 | $19.72 |
| 4 | Precision Opinion | $40,552 | $19.50 |
| 5 | SAC Health | $38,896 | $18.70 |
| 6 | Miele | $37,750 | $18.15 |
| 7 | Andersen | $37,443 | $18.00 |
| 8 | Meta | $36,793 | $17.69 |
| 9 | Covenant Community Care | $36,556 | $17.57 |
| 10 | Hilton Grand Vacations | $36,406 | $17.50 |
| 11 | Whatley Health Services | $35,974 | $17.30 |
| 12 | Hyatt Hotels | $35,911 | $17.26 |
| 13 | Henry Schein | $35,801 | $17.21 |
| 14 | CarMax | $35,313 | $16.98 |
| 15 | Spectrum | $35,149 | $16.90 |
| 16 | eyecarecenter | $35,010 | $16.83 |
| 17 | Tesla | $34,917 | $16.79 |
| 18 | Waterbury Youth Services | $34,515 | $16.59 |
| 19 | Finity Communications | $34,464 | $16.57 |
| 20 | Asbury Automotive Group | $34,127 | $16.41 |
Wage gap by gender, race and education
Call Center Agent salary by industry
The average call center agent salary varies across industries:
- The average call center agent salary in the finance industry is $30,867, the highest of any industry.
- The average call center agent salary in the finance industry is $29,871.
- Call center agents in the professional industry earn an average salary of $27,077, the lowest of any industry.
Highest paying industries for call center agents
| Rank | Industry | Average salary | Hourly rate |
|---|---|---|---|
| 1 | Finance | $30,867 | $14.84 |
| 2 | Energy | $29,871 | $14.36 |
| 3 | Hospitality | $29,682 | $14.27 |
| 4 | Telecommunication | $29,662 | $14.26 |
| 5 | Technology | $29,598 | $14.23 |
| 6 | Professional | $27,077 | $13.02 |
High paying call center agent jobs
Call center agent salary trends
The average call center agent salary has risen by $4,543 over the last ten years. In 2014, the average call center agent earned $26,637 annually, but today, they earn $31,180 a year. That works out to a 11% change in pay for call center agents over the last decade.
Compare call center agent salaries for cities or states with the national average over time.
Average call center agent salary over time
Compare call center agent salaries for individual cities or states with the national average.
Call center agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $31,200 | $14.99 | +3.1% |
| 2024 | $30,200 | $14.52 | +2.8% |
| 2023 | $29,400 | $14.12 | +2.5% |
| 2022 | $28,600 | $13.76 | +1.8% |
| 2021 | $28,100 | $13.51 | +1.8% |
Recently added call center agent salaries
| Company | Job | Location | Date added | Salary |
|---|---|---|---|---|
| Gobeacon | Call Center Agent | Chicago, IL | 06/30/2025 | $35,479 |
| Versiti | Call Center Agent--Monday-Thursday Am-8Pm, Rotating Friday/Saturday: Fridays 9AM | Aurora, IL | 06/29/2025 | $33,392 |
| Brickell Motors-Audi | Call Center/BDC Agent (Sales & Service | Miami, FL | 06/29/2025 | $29,218 |
| Signpost | Call Center Agent | Austin, TX | 06/29/2025 | $35,479 |
| Get It-Executive | Temporary Call Center Agent-Spanish-(Hybrid)-Remote | WFH | Oro Valley, AZ | 06/29/2025 | $25,044 |
| Get It-Executive | Call Center Agent-Remote | WFH | Biloxi, MS | 06/29/2025 | $27,131 |
| Get It-Executive | Temporary Call Center Agent-Spanish-Remote | WFH | McAllen, TX | 06/29/2025 | $25,044 |
| Get It-Hospitality | Call Center Agent I-Remote | Tampa, FL | 06/29/2025 | $31,305 |
| Beacon Mobility | Call Center Agent | Chicago, IL | 06/29/2025 | $35,479 |
| Get It-Marketing | Call Center Agent-Remote | WFH | Saint Petersburg, FL | 06/29/2025 | $31,305 |
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