Updated August 22, 2022

Average Call Center Agent Salary

$14.99hourly

$31,180 yearly

Entry level Salary
$23,000 yearly
$23,000
10 %
$31,180
Median
$41,000
90 %

How much does a Call Center Agent make?

Call center agents make $31,180 per year on average, or $14.99 per hour, in the United States. Call center agents on the lower end of that spectrum, the bottom 10% to be exact, make roughly $23,000 a year, while the top 10% makes $41,000.

Location impacts how much a call center agent can expect to make. Call center agents make the most in Minnesota, Washington, Connecticut, Massachusetts, and New York.

Highest Paying States For Call Center Agents

The darker areas on the map show where call center agents earn the highest salaries across all 50 states.

  • State View
  • County View
Average Salary:

Call Center Agent average salary by State

Rank  State  Avg. Salary  Hourly Rate  Job Count  
1North Dakota$34,805$16.73438
2Michigan$36,188$17.402,312
3Minnesota$38,729$18.621,737
4Ohio$33,692$16.203,313
5Maine$33,565$16.14610
6Wisconsin$37,460$18.011,352
7Montana$33,441$16.08479
8Iowa$32,715$15.731,359
9New Hampshire$37,018$17.80447
10Delaware$36,081$17.35374
11Massachusetts$37,803$18.172,053
12Washington$38,167$18.351,383
13Connecticut$37,863$18.20665
14District of Columbia$42,939$20.64183
15Rhode Island$34,950$16.80314
16Vermont$35,165$16.91210
17Pennsylvania$32,052$15.413,872
18Alaska$36,767$17.68129
19New York$37,536$18.052,483
20Illinois$33,237$15.983,793
21South Dakota$30,659$14.74448
22Wyoming$30,403$14.62242
23Indiana$31,394$15.091,982
24Nebraska$30,717$14.77874
25New Jersey$35,693$17.161,475
26Arizona$30,423$14.632,405
27Oregon$33,556$16.13993
28West Virginia$28,361$13.64651
29Kentucky$29,798$14.331,122
30Colorado$32,566$15.661,617
31Nevada$29,838$14.35645
32Missouri$29,411$14.141,885
33Kansas$29,016$13.951,174
34California$34,109$16.406,508
35Maryland$33,416$16.071,397
36North Carolina$31,214$15.012,018
37Virginia$31,461$15.132,488
38Hawaii$33,638$16.17224
39Arkansas$28,116$13.52725
40New Mexico$27,956$13.44605
41Tennessee$28,324$13.621,577
42Texas$28,539$13.725,478
43South Carolina$28,024$13.471,274
44Utah$27,853$13.39933
45Florida$28,465$13.694,624
46Oklahoma$27,027$12.99970
47Mississippi$24,627$11.84749
48Idaho$24,856$11.95530
49Alabama$24,346$11.701,323
50Georgia$26,654$12.812,692
51Louisiana$23,657$11.37942

Highest Paying Cities For Call Center Agents

Rank  City  Avg. Salary  Hourly Rate  
1New York, NY$37,432$18.00
2Milwaukee, WI$37,341$17.95
3Sterling Heights, MI$36,286$17.45
4Urban Honolulu, HI$33,661$16.18
5Schaumburg, IL$33,639$16.17
6Los Angeles, CA$33,585$16.15
7Columbus, OH$33,199$15.96
8Billings, MT$33,188$15.96
9Denver, CO$32,630$15.69
10Allentown, PA$32,265$15.51
11Des Moines, IA$32,202$15.48
12Raleigh, NC$31,540$15.16
13Indianapolis, IN$31,029$14.92
14Phoenix, AZ$30,450$14.64
15Saint Louis, MO$29,687$14.27

Call Center Agent Salary Details

Average Call Center Agent Salary Graph
Average Call Center Agent Salary Graph, Trends, and Summary

What is a Call Center Agent's Salary?

Percentile  Annual Salary  Monthly Salary  Hourly Rate  
90th Percentile$41,000$3,417$20
75th Percentile$36,000$3,000$17
Average$31,180$2,598$15
25th Percentile$26,000$2,167$13
10th Percentile$23,000$1,917$11

Average Salary By Related Titles

Job Title  Annual Salary  Monthly Salary  Hourly Rate  Job Openings  
Customer Service Representative$32,260$2,688$15.51209,515
Representative$36,023$3,002$17.32252,761
Phone Representative$42,827$3,569$20.59222,650
Customer Representative$37,351$3,113$17.96220,778
Unit Coordinator$43,688$3,641$21.0085,294
Customer Care Representative$32,912$2,743$15.82214,835

Here are the five companies hiring the most now:

  1. AT&T Jobs (118)
  2. Xerox Jobs (310)
  3. T-Mobile Jobs (73)
  4. Stericycle Jobs (171)
  5. PFS Jobs (58)

Which Companies Pay Call Center Agents The Most?

The highest paying companies for call center agents are University of California, Berkeley and UC Merced according to our most recent salary estimates. In addition, companies like Aspen Snowmass and Precision Opinion report highly competitive wages for call center agents.
Rank  Company  Average Salary  Hourly Rate  Job Openings  
1University of California, Berkeley$44,170$21.24
2UC Merced$41,408$19.91
3Aspen Snowmass$41,012$19.7222
4Precision Opinion$40,552$19.502
5SAC Health$38,896$18.701
6Miele$37,750$18.15
7Andersen$37,443$18.004
8Meta$36,793$17.69758
9Covenant Community Care$36,556$17.57
10Hilton Grand Vacations$36,406$17.5022
11Whatley Health Services$35,974$17.30
12Hyatt Hotels$35,911$17.26110
13Henry Schein$35,801$17.218
14CarMax$35,313$16.9819
15Spectrum$35,149$16.90330
16eyecarecenter$35,010$16.83
17Tesla$34,917$16.7923
18Waterbury Youth Services$34,515$16.591
19Finity Communications$34,464$16.57
20Asbury Automotive Group$34,127$16.4112

How Much Do Call Center Agents Make In Different Industries?

Call center agent salaries can vary depending on the industry. In fact, our data shows that the finance, energy, and hospitality industries tend to offer much higher salaries for call center agents. For example, call center agents make a whopping average salary of $30,867 while working in the finance industry. Meanwhile, other people in this field are making $29,871 in the energy industry and $29,682 in the hospitality industry.

Call center agents may want to avoid working in the professional industry as it offers the lowest average salary of $27,077.

Highest Paying Industries For Call Center Agents

Rank  Industry  Average Salary  Hourly Rate  
1Finance$30,867$14.84
2Energy$29,871$14.36
3Hospitality$29,682$14.27
4Telecommunication$29,662$14.26
5Technology$29,598$14.23
6Professional$27,077$13.02

High Paying Call Center Agent Jobs

Call Center Agent Salary Trends

The salary for a call center agent can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

Average Call Center Agent Salary Over Time

Compare salaries for individual cities or states with the national average.

    Call Center Agent Salary By Year

    Year  Avg. Salary  Hourly Rate  % Change  
    2022$31,200$14.99+3.1%
    2021$30,200$14.52+2.8%
    2020$29,400$14.12+2.5%
    2019$28,600$13.76+1.8%
    2018$28,100$13.51+1.8%

    Recently Added Call Center Agent Salaries

    Company  Job  Location  Date Added  Salary  
    Enhanced Recovery CompanyCall Center Collections AgentOrange Park, FL07/26/2022$31,305
    Asbury Automotive GroupCall Center Agent Stevinson Toyota EastAurora, CO07/26/2022$34,436
    Chicago LighthouseCall Center Agent-Secretary of StateChicago, IL07/26/2022$33,392
    Florida Department of TransportationCall Center AgentTallahassee, FL07/25/2022$38,123
    IAGCall Center Agent + Bonuses/No SellingDallas, TX07/25/2022$27,131
    VeyoMilwaukee, WI-Call Center AgentMilwaukee, WI07/24/2022$33,392
    Baptist HealthConsumer Access Scheduling Call Center Agent, Bhmg North Admin A-5PBoca Raton, FL07/24/2022$35,521
    AnswermtiCall Center AgentAtlanta, GA07/23/2022$31,305
    Elite Branding LLCCall Center AgentWashington, DC07/23/2022$43,827
    Answer Plus Las VegasCall Center AgentHenderson, NV07/23/2022$31,305

    Call Center Agent Salaries FAQs

    What state pays Call Center Agents the most?

    Minnesota pays Call Center Agents the most in the United States, with an average salary of $42,939 per year, or $20.64 per hour.

    How do I know if I'm being paid fairly as a Call Center Agent?

    You know if you are being paid fairly as a Call Center Agent if your pay is close to the average pay for the state you live in. For example, if you live in Minnesota you should be paid close to $38,729 per year.

    What type of Call Center Agent gets paid the most?

    Sales Agent gets paid the most. Sales Agent made a median salary of $45,217. The best-paid 10 percent make $67,000, while the lowest-paid 10 percent make $30,000.

    How much do call center agents get paid?

    Call center agents get paid an average of $16 per hour or $32,625 annually. There are several levels of call center agents, so experience and place of employment contribute to an agent's salary.

    What call center pays the most?

    Call Centers that pay the most are based on location and type of call center.

    Call centers located in California and New York City, for example, pay higher than call centers in Arkansas or Florida. The higher-paying call centers are usually for software applications (e.g., Cisco) or based on experience. Senior-level center managers, for example, can earn around $28.01 an hour.

    What is the highest-paying call center job?

    The highest paying call center job is that of the operations manager. Call center operations managers make three to five times that of a typical call center employee.

    A call center operations manager's salary can range from $20,000 to over $500,000 per year. Nearly 57% of operations managers in this field earn an average of $101,000 annually. The role of the operations manager is quite different from the call center worker. They are responsible for overseeing staffing, payroll, and production.

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