Average Call Center Agent Salary
$27,000 yearly
$13.16 hourly
Updated August 18, 2021
$20,000
10 %
$27,000
Median
$36,000
90 %
What Is The Average Call Center Agent Salary?
The average call center agent salary is $27,376 per year, or $13.16 per hour, in the United States. The range surrounding that average can vary between $20,000 and $36,000, meaning call center agents have the opportunity to earn more once they move past entry-level roles. Most call center agents find a job with technology and professional companies, while others work for hospitality, telecommunication, and health care companies to make more money. Those aren't the only places you can earn a higher paycheck. Alaska, Connecticut and Massachusetts are the top states in the U.S. to pay call center agents the highest salaries.

Average Call Center Agent Salary By State

The darker areas on the map show where call center agents earn the highest salaries across all 50 states.

Average Salary

Call Center Agent average salary by State

StateascdescAvg. salaryascdescHourly rateascdesc
Alabama
$23,327
$11.21
Alaska
$39,905
$19.19
Arizona
$31,573
$15.18
Arkansas
$22,212
$10.68
California
$34,701
$16.68
Colorado
$32,261
$15.51
Connecticut
$38,008
$18.27
Delaware
$33,081
$15.90
District of Columbia
$38,319
$18.42
Florida
$26,528
$12.75
Georgia
$25,884
$12.44
Hawaii
$30,115
$14.48
Idaho
$26,720
$12.85
Illinois
$26,355
$12.67
Indiana
$27,496
$13.22
Iowa
$28,458
$13.68
Kansas
$28,118
$13.52
Kentucky
$24,922
$11.98
Louisiana
$27,602
$13.27
Maine
$30,395
$14.61
Maryland
$25,241
$12.14
Massachusetts
$36,818
$17.70
Michigan
$26,358
$12.67
Minnesota
$31,123
$14.96
Mississippi
$24,666
$11.86
Missouri
$27,406
$13.18
Montana
$26,895
$12.93
Nebraska
$27,560
$13.25
Nevada
$28,983
$13.93
New Hampshire
$32,464
$15.61
New Jersey
$33,546
$16.13
New Mexico
$27,248
$13.10
New York
$36,288
$17.45
North Carolina
$30,857
$14.84
North Dakota
$29,294
$14.08
Ohio
$28,132
$13.53
Oklahoma
$24,805
$11.93
Oregon
$32,463
$15.61
Pennsylvania
$28,998
$13.94
Rhode Island
$33,039
$15.88
South Carolina
$24,717
$11.88
South Dakota
$26,921
$12.94
Tennessee
$25,475
$12.25
Texas
$28,131
$13.52
Utah
$27,241
$13.10
Vermont
$30,657
$14.74
Virginia
$25,020
$12.03
Washington
$33,656
$16.18
West Virginia
$22,882
$11.00
Wisconsin
$29,528
$14.20
Wyoming
$27,066
$13.01

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Highest Paying Cities For Call Center Agent

0 selections
CityascdescAvg. salaryascdescHourly rateascdesc
Windsor, CT
$38,129
$18.33
Boston, MA
$36,820
$17.70
San Ramon, CA
$36,780
$17.68
New York, NY
$36,313
$17.46
Seattle, WA
$34,163
$16.42
Eugene, OR
$33,537
$16.12

The largest raises come from changing jobs.

See what's out there.

Average Call Center Agent Salary Over Time

Compare salaries for individual cities or states with the national average.

Location
    YearascdescAvg. salaryascdescHourly rateascdesc% Changeascdesc
    2021
    $27,400
    $13.16
    +2.5%
    2020
    $26,700
    $12.83
    +1.8%
    2019
    $26,200
    $12.60
    +1.8%
    2018
    $25,700
    $12.37
    +1.6%
    2017
    $25,300
    $12.17
    +1.1%

    How Much Do Call Center Agents Make In Different Industries?

    As we previously stated, call center agent salaries can vary depending on the industry. In fact, our data shows that hospitality, telecommunication, and health care companies tend to offer much higher salaries for call center agents. For example, call center agents make a whopping average salary of $30,817 while working for hospitality companies. Meanwhile, other people in this field are making $29,751 at telecommunication companies and $28,928 at health care companies. But call center agents may want to avoid working in the technology industry as it offers the lowest average salary at $25,133.
    RankIndustryAverage Call Center Agent SalaryCall Center Agent Salary Range
    1
    Hospitality
    $30,817
    $24k
    $33k
    2
    Telecommunication
    $29,751
    $24k
    $33k
    3
    Health Care
    $28,928
    $24k
    $33k
    4
    Finance
    $28,730
    $24k
    $33k
    5
    Media
    $27,815
    $24k
    $33k
    6
    Professional
    $27,723
    $24k
    $33k

    High Paying Call Center Agent Jobs

    Average JOB Salary by Field

    Customer Service Representative

    Avg. salary: $29,624

    Customer service representatives are the first point of contact of the customers, acting as the frontiers of the company and help in driving customer loyalty and retention by leaving a great impression and resolving all of their concerns. They accommodate customer queries by providing useful and comprehensive information about any products or services. Some would use that as an opportunity to market and promote more sales. The most challenging issues they use to handle are customer complaints and processing of refunds and returns. They also assist in basic troubleshooting or accounts and payment setup with the use of specific guidelines or step by step procedures. At most, they help and solve customer issues on their own, but sometimes they would need support from supervisors or other departments.
    172,951 Customer Service Representative Jobs
    Representative

    Avg. salary: $35,079

    Representatives are lawmakers who represent the people in a specific district. They run for office to represent their districts in their hometown or their current place of living. Representatives are usually charismatic and good communicators. These characteristics are especially important during campaign and election periods. Representatives should be able to capture the hearts of the voters through their planned projects and advocacies. They are then elected by their constituents. Upon election, representatives author bills that will eventually be passed into law should it be approved by the majority of the congress. They also vote on the passage of bills authored by other representatives. They also participate in discussions and debates regarding different bills, issues, and laws. Representatives are expected to vote according to their conscience and in consideration of the voice of their constituents.
    170,603 Representative Jobs
    Phone Representative

    Avg. salary: $28,623

    A Phone Representative answers customer calls, complaints, and inquiries professionally. They handle and resolve customer complaints related to its services/products and product/service sales. Besides processing applications, orders, and forms requested by customers, Phone Representatives also update customers about the products/services information. These professionals record customer complaints, inquiries, feedback, and actions taken. They develop and maintain mutually beneficial and professional relationships with each customer. Moreover, they create and maintain cordial relationships with all new customers.
    103,877 Phone Representative Jobs
    Customer Representative

    Avg. salary: $29,307

    A customer service representative is a professional person who establishes communication between customers and the organization by answering questions, resolve complaints, and address emergency issues about the products and services he sells. He must possess an approachable personality, a passion for customer service, and work with his fellow workmates. The minimum educational requirement for a customer service representative is a high school diploma; however, a candidate must complete on-the-job training. A Customer Service Representative should also possess excellent communication and problem-solving skills.
    177,589 Customer Representative Jobs
    Unit Coordinator

    Avg. salary: $41,405

    A unit coordinator is responsible for providing quality care services to patients by supporting the daily operations of a health care facility under the supervision of medical professionals. Unit coordinators perform administrative and clerical tasks as needed, including responding to patients' inquiries and concerns, scheduling appointments, sorting medical records, verifying insurance details, and assisting the physician on the care plans and patients' activities. They also monitor the medical supply inventory, coordinate with suppliers, and ensure the cleanliness and orderliness of the facility by adhering to safety standards and protocols.
    46,952 Unit Coordinator Jobs
    Customer Care Representative

    Avg. salary: $30,595

    A customer care representative is responsible for providing resolution with the customer's concerns, following the business' procedures and strategic processes. Customer care representatives must have exceptional customer service skills to address their clients' concerns efficiently and accurately, as well as having extensive knowledge of the products and services their company offer. Duties of a customer care representative also include managing client's complaints, offering alternative products and refunds as needed, calculating fees for special requests, updating customer's account information, documenting actions taken, and escalating special case concerns to the supervisor.
    192,082 Customer Care Representative Jobs

    Call Center Agent Salaries By Years Of Experience

    The salary for a call center agent can vary depending on the years of experience that a person has, from entry level to senior level. Data on how experience level affects total compensation is provided by the Bureau of Labor Statistics (BLS) as part of their National Compensation Survey, which is based on factors such as knowledge, complexity, contacts, and environment.

    Which Companies Pay Call Center Agents The Most?

    To earn a high income as a call center agent, working for The Hartford Financial Services Group or Westgate Resorts might be your best bet, as they are the highest paying companies in this field. In addition, companies like Hilton and Grand Pacific Resorts report highly competitive wages for call center agents.
    Company
    LogoRankCompanyAverage Call Center Agent SalaryCall Center Agent Salary Range
    1The Hartford
    4.2
    $38,208
    $28k
    $40k
    2Westgate Resorts
    4.5
    $36,247
    $28k
    $40k
    3Hilton
    4.4
    $35,177
    $28k
    $40k
    4Grand Pacific Resorts
    4.1
    $34,489
    $28k
    $40k
    5Comerica
    4.9
    $34,391
    $28k
    $40k
    6Acceptance Insurance
    4.2
    $33,757
    $28k
    $40k

    Recently Added Call Center Agent Salaries

    Location
    CompanyascdescJobascdescLocationascdescDate AddedascdescSalaryascdesc
    Call Center Sales Agent PH)
    Syracuse, NY
    08/06/2021
    $64,493
    08/06/2021
    Call Center Agent-Legal Intake
    New Providence, NJ
    08/06/2021
    $34,436
    08/06/2021
    Call Center Sales, Plus Commission and Incentives!
    Albany, NY
    08/05/2021
    $58,215
    08/05/2021
    Promed Staffing Resources
    Call Center Agent/Operator
    Call Center Agent/Operator
    New York, NY
    08/05/2021
    $33,392
    08/05/2021
    Peopleshare Inc.
    Call Center Healthcare Agent
    Call Center Healthcare Agent
    Glen Allen, VA
    08/05/2021
    $34,436
    08/05/2021
    IGT Solutions
    Call Center Agent
    Call Center Agent
    Knoxville, TN
    08/05/2021
    $29,218
    08/05/2021
    Inbound/Outbound Call Center Agent
    Mesa, AZ
    08/05/2021
    $32,975
    08/05/2021
    EQM, Inc.
    Call Center Agent-Work From Home
    Call Center Agent-Work From Home
    Atlanta, GA
    08/05/2021
    $20,870
    08/05/2021
    A-Line Staffing Solutions
    Healthcare Call Center
    Healthcare Call Center
    North Chicago, IL
    08/05/2021
    $31,305
    08/05/2021
    Remote Call Center Agent
    Meridian, ID
    08/05/2021
    $26,609
    08/05/2021

    Average Call Center Agent Salary by Demographic

    Call Center Agent Gender Pay Gap

    male-income
    Male Income
    $27,545
    female-income
    Female Income
    $27,162
    Median Call Center Agent Income by Race
    Asian call center agents have the highest average salary compared to other ethnicities. Black or african american call center agents have the lowest average salary at $27,036.
    $29,000
    $28,000
    $27,000
    Unknown
    White
    Black or African American
    Asian
    Hispanic or Latino
    Ethnicityascdesc
    Salaryascdesc
    Unknown$27,251
    White$27,371
    Black or African American$27,036
    Asian$27,838
    Hispanic or Latino$27,270
    Average Call Center Agent Salary by Education Level
    Call center agents with a Masters degree earn more than those without, at $31,102 annually. With a Bachelors degree, call center agents earn a median annual income of $29,761 compared to $27,803 for call center agents with an Associate degree.
    $32,000
    $31,000
    $30,000
    $29,000
    $28,000
    $27,000
    High School Diploma or Less
    Master's Degree
    Bachelor's Degree
    Some College/ Associate Degree
    Educationascdesc
    Salaryascdesc
    High School Diploma or Less$27,162
    Master's Degree$31,102
    Bachelor's Degree$29,761
    Some College/ Associate Degree$27,803