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Call center agent skills for your resume and career

Updated January 8, 2025
3 min read
Call center agent example skills
Below we've compiled a list of the most critical call center agent skills. We ranked the top skills for call center agents based on the percentage of resumes they appeared on. For example, 20.4% of call center agent resumes contained customer service as a skill. Continue reading to find out what skills a call center agent needs to be successful in the workplace.

15 call center agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how call center agents use customer service:
  • Conducted various surveys over the phone assessing quality of customer service -Input data into Microsoft Excel spreadsheets in organized and timely manner
  • Provide excellent customer service skills via telephone by inputting reservations and effectively communicating with co-workers and clients.

2. Strong Customer Service

Here's how call center agents use strong customer service:
  • Developed customer loyalty with several restaurant brands through strong customer service.
  • Exemplify strong customer service and telephone etiquette in order to obtain patient satisfaction during calls.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how call center agents use data entry:
  • Conducted data entry for fund management database of supporters to include address and promissory information.
  • Process outbound client calls related to shareholder proxy voting Data Entry Demonstrated voting process to shareholders

4. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how call center agents use telephone calls:
  • Apply appropriate actions to effectively control telephone calls and use proper phone etiquette to satisfy various customer situations.
  • Retrieved client information by answering telephone calls; interviewing clients; verifying information.

5. Inbound Phone Calls

Here's how call center agents use inbound phone calls:
  • Handled customers through inbound phone calls with reservations that exceeded the required number of phone calls per day.
  • Respond to inbound phone calls, up sell/cross sell additional items and resolve customer s issues.

6. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how call center agents use customer care:
  • Provided professional customer care for consumers experiencing technical difficulties with electronic devices.
  • Utilized Customer Care Application reviewing available customers' information.

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7. Schedule Appointments

Here's how call center agents use schedule appointments:
  • Assist Veterans by setting medical appointments, verification of insurance, contacting medical providers to schedule appointments, verifying eligibility.
  • Provide information, document interactions and schedule appointments using predefined templates and scripts.

8. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how call center agents use troubleshoot:
  • Used electronic schematics to troubleshoot circuits used in Trans-cranial Doppler systems.
  • Maintained personal computer and troubleshoot computer software problems.

9. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how call center agents use credit card:
  • Managed case-sensitive customer information such as credit cards and social security numbers when enrolling customers through the membership process.
  • Followed payment card industry compliance regulations to ensure proper handling of sensitive credit card and banking information.

10. Customer Support

Here's how call center agents use customer support:
  • Collaborate with multiple departments in order to successfully expedite and manage special customer support cases.
  • Job responsibilities included providing customer support through work order completion, and troubleshooting.

11. Health Insurance

Here's how call center agents use health insurance:
  • Scheduled new patient appointments, verified insurance information through various health insurance websites.
  • Assisted consumers in resolving case problems and determining eligibility for public health insurance.

12. Customer Interaction

Customer interaction is communication between a company and its customers. Through customer interaction, a company is able to solve the various queries its customers have, convey different packages, and range of services provided by the company, and receive suggestions from the customers.

Here's how call center agents use customer interaction:
  • Keep records of all customer interactions and transactions, recording quantities and customer information including payment.
  • Provide feedback to supervisors on processes and customer interactions as necessary.

13. Computer System

Here's how call center agents use computer system:
  • Gather data and documents with proper systems deliver world class customer service multitask speaking with customers while operating computer systems.
  • Provided exceptional inbound telephone customer service for customers in need of ordering products by placing orders in computer system

14. Customer Inquiries

Here's how call center agents use customer inquiries:
  • Collected customer feedback regarding service and experiences Provided accurate and appropriate information in response to customer inquiries.
  • Provided customer service in mobile communications field including responding to customer inquiries and solving complaints.

15. Customer Accounts

Here's how call center agents use customer accounts:
  • Receive inbound calls maintain customer accounts while providing excellent customer service pitching sales finalizing sales calming disgruntled customers etc
  • Handle high volume inbound calls-Describe product and services -Process new customer accounts-Manage customer accounts-Implement change to customer accounts
top-skills

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List of call center agent skills to add to your resume

Call center agent skills

The most important skills for a call center agent resume and required skills for a call center agent to have include:

  • Customer Service
  • Strong Customer Service
  • Data Entry
  • Telephone Calls
  • Inbound Phone Calls
  • Customer Care
  • Schedule Appointments
  • Troubleshoot
  • Credit Card
  • Customer Support
  • Health Insurance
  • Customer Interaction
  • Computer System
  • Customer Inquiries
  • Customer Accounts
  • Call Handling
  • Service Calls
  • Customer Product Complaints
  • Customer Issues
  • Billing Inquiries
  • Medicare
  • Payment Arrangements
  • Telephone Inquiries
  • Outbound Customer Calls
  • Call Center Support
  • Improves Quality Results
  • Transferring Calls
  • Quality Customer Service
  • Technical Issues
  • Medicaid
  • Customer Feedback
  • Billing Issues
  • Upselling
  • Product Description
  • Excellent Guest
  • Customer Satisfaction
  • Communication Equipment
  • Call Tracking
  • Customer Grievances
  • Payment Method
  • Describe Products
  • Process Orders
  • DIRECTV
  • Comcast

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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