Call Center Agent

Top Call Center Agent Skills

Below we've compiled a list of the most important skills for a Call Center Agent. We ranked the top skills based on the percentage of Call Center Agent resumes they appeared on. For example, 29.2% of Call Center Agent resumes contained Customer Service as a skill. Let's find out what skills a Call Center Agent actually needs in order to be successful in the workplace.

The six most common skills found on Call Center Agent resumes in 2020. Read below to see the full list.

1. Customer Service

high Demand
Here's how Customer Service is used in Call Center Agent jobs:
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity
  • Deliver excellent customer service by building customer satisfaction and loyalty.
  • Supported and provided individualized sales and customer service.
  • Process necessary paperwork to rebate customer service charges.
  • Provided customer service and upgraded services.
  • Process customer telephone orders, Process catalog request, and provide customer service for customer complaints based on company standards.
  • Assist in tier to tier technical support while building quality rapport and providing top customer service and technical support.
  • Shared best practices for sales and customer service with other team members to help improve the store s efficiency.
  • Promoted to the Claims Department to provide excellent customer service in the processing, investigation and awarding of claims.
  • Provided customer service over the phone by assisting customers with orders, deliveries, returns scheduling and invoicing
  • Provided customer service and acted as a liaison between airline gate agents and hotels.
  • Serve as the first point of contact for customers, delivering excellent customer service.
  • Answer incoming calls to provide above and beyond excellent customer service to clients.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Provided superior customer service to clients inbound calls for UPS.
  • Awarded as one of the best customer service agents.
  • Answer incoming and make outgoing calls on automatic dialer, sales, customer service.
  • Addressed customer service inquiries in a timely and Accurate fashion.
  • Provide helpful customer service in a timly manner via phone.

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2. Telephone Calls

high Demand
Here's how Telephone Calls is used in Call Center Agent jobs:
  • Answer telephone calls from potential customers who have been solicited through advertisements
  • Answered incoming telephone calls with professional and knowledgeable responses.
  • Handled a heavy volume of telephone calls in an inbound call center, supporting residential billing and sales.
  • Answered telephone calls, directed calls, and recorded messages in a friendly and professional manner.
  • Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
  • Handle an average of 60 telephone calls a day from members worldwide.
  • Answer inbound telephone calls and taking customer orders for bread products.
  • Answered telephone calls with a greeting and full of energy.
  • Answered inbound telephone calls in a timely and professional manner.
  • Answer all telephone calls in a quick and courteous manner.
  • Answered and directed telephone calls in a polite and informative matter Followed up with third-party payers, insurance carriers and clients
  • Review Home Affordable Modification Program documents for completeness and accuracy Assessing the client's financial situation through inbound telephone calls.
  • Obtain client information by answering telephone calls; Interviewing clients, 1.
  • Obtained client information by answering telephone calls Helped customers with issues or inquiries
  • Handle account inquiries, customer complaints or support issues Answering telephone calls
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Answered telephone calls for Vectren Gas and Electric Company.
  • Answered telephone calls from customers who required appointments Provided detailed program information to callers Assisted medical facilities with gathering insurance coverage
  • Take inbound telephone calls to help customer with their Healthcare needs.
  • Direct and respond to multi company telephone calls .

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3. Phone Calls

high Demand
Here's how Phone Calls is used in Call Center Agent jobs:
  • Take phone calls with customers to conduct surveys in order to confirm quality assurance between representative and client during previous contact.
  • Entered date into the computer, answered phone calls on daily basis, assisted clients as needed.
  • Worked the KANA tool, which was my primary way of communication and phone calls if needed.
  • Make and receive phone calls, handle customers account, management skills, provide excellent customer service
  • Answer phone calls, take orders over computer, sell company items, customer support.
  • Answer phone calls, greet customers, solve customer issue, inventory and computer Microsoft.
  • Answer inbound phone calls, identify and resolve caller needs, and provide information.
  • Create cases from request received via email, faxes, and phone calls.
  • Handle on average 11.53 phone calls per hour based on 2003 UCC metrics.
  • Answer phone calls and assist in personalizing a reservation for multiple properties.
  • Received and processed incoming phone calls from customer or client base.
  • Answer phone calls and set up service for major household appliances.
  • Handled inbound phone calls for home product support.
  • Answer customer phone calls with a good attitude.
  • Answered incoming phone calls and entered orders into system
  • Answer customer phone calls in three seconds.
  • Answered phone calls and scheduled appointments.
  • Answer phone calls from members and sell the benefit of Humana pharmacy while educating them with information about their insurance.
  • help desk Responsible for handling phone calls regarding Sprint cellphone service.
  • Adhered to phone calls Provided over phone customer service Processed customer requests Documented each phone call

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4. Data Entry

high Demand
Here's how Data Entry is used in Call Center Agent jobs:
  • Performed office duties including answering incoming calls, filing, data entry, and sorting and distribution of mail, etc.
  • Performed data entry of results obtained in research studies conducted by the company.
  • Involved in a special Data Entry team to enter customer rebate information.
  • Prioritized data entry daily to ensure customers' needs were met.
  • Manage data entry using various applications in multiple screens of information.
  • Performed office duties such as data entry and word processing.
  • Maintained pertinent paperwork and records through data entry.
  • Performed office duties such as data entry.
  • Performed data entry maintaining accuracy Maintained product knowledge to assist customers with their bank account.
  • Perform data entry services for the company in regards to punching in customer information, call logs and successful sales
  • Answer phone calls, looking up profiles, assisting customers, multi-tasking, data entry, performing customer service.
  • Completed data entry of call notes or changes in contact information to customer accounts.
  • Conducted scripted surverys and questionaires research to businesses and residences, which included data entry to responses.
  • File claims for customers with lost/stolen or damaged phones Skills Used Typing, data entry
  • book keeping and data entry)
  • Provided customer service by answering any questions distributors had Assisted distributors by placing their orders for product Data entry 10 Key
  • Take inbound calls Assist customers on entry level problems Data Entry Worked email using templates
  • Complied with data integrity and security polocies while ,preparing,compling and sorting documents for data entry.
  • Call center agent Customer service Sales Computer skills Data entry
  • Schedule appointments Data entry Routing calls Taking high volume of calls Electronic charting (EMR/NextGen, EPM) Sending messages

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5. Technical Support

high Demand
Here's how Technical Support is used in Call Center Agent jobs:
  • Provided technical support for software and hardware, resolved problems with hardware/software in a mission critical military environment.
  • Provided above excellent customer technical support in call center position.
  • Provided technical support to customers regarding product related concerns.
  • Provided technical support of Windows XP & Exchange servers & clients in an enterprise environment.
  • Assist customers with bringing accounts current, billing information, and light technical support.
  • Report barrier and obstacles to call center manager or technical support as appropriate.
  • Evaluated and responded to incoming sales calls and requests for technical support assistance.
  • Processed refunds and assisted with technical support as requested by customers.
  • Managed call flow and responded to technical support needs of customers.
  • Provide technical support to explain use of handset devices.
  • Provided technical support via phones and email.
  • Assisted in technical support for internet services.
  • Provide technical support to customers.
  • Provided Technical support for callers.
  • Provided customer service *Provided help fulfilling their warranty *process/cancel/refund orders *provide troubleshooting steps and technical support steps when needed
  • Present good customer service answering phones, and help customers with any technical support they have with our product .
  • Provided technical support for the Xerox/Windstream Project located in Colorado Springs, CO.
  • Provide technical support to members Offer floor support to fellow agents
  • Provided technical support for customers with Apple Ipods.
  • Answered inbound technical support calls Talked customers through technical issues Resolved backend issues with service

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6. Credit Card Transactions

high Demand
Here's how Credit Card Transactions is used in Call Center Agent jobs:
  • Answer phone calls, credit card transactions, deal with exchanges.
  • Handle credit card transactions, billing issues including escalated calls.
  • Performed check and credit card transactions over the phone.
  • Book hotel reservations with online credit card transactions.

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7. Internet

high Demand
Here's how Internet is used in Call Center Agent jobs:
  • Provided callers with information on internet packages and promotions.
  • Call Center Agent/Technical Support for internet service provider.
  • Provided technical support for internet website users.
  • Assist Customers via inbound or outbound calls or the Internet for the purpose of resolving routine problems with products or services.
  • Handled sales and customer service including billing issues, customer retention, and orders for cable and internet service.
  • Received phone calls from customers in the U.S. to fix internet and telephone
  • Assisted with troubleshooting procedure with mobile devices and internet service.
  • Answer phone dealing with any issues for cable and Internet.
  • Bundled DirecTv services with multiple brand Internet service providers.
  • Assist callers with problems getting on the Internet
  • Answered incoming calls and scheduled appointments for dealership Respond to internet inquiries with courtesy, accuracy and professionalism.
  • assist customers with internet banking issues
  • Provide professional and positive customer service for the nation(tm)s largest cable and internet provider.
  • Make phone calls and receive phone calls for an inbound call center to customers buying cable and and internet
  • Resolve At&t customers issues in departments such as Internet, Home phone & Cable.
  • Received calls from customers to explain and suggest cable, phone, and internet packages.
  • Make outbound calls via dialer to potential portfolio loan prospects and internet leads.
  • cable, internet, phone and satellite prior To or after their relocation.
  • Helped customer troubleshoot with their cable, internet, and landline phone.
  • Set up Directv services and/or multiple internet services if customer interested.

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8. Outbound Calls

high Demand
Here's how Outbound Calls is used in Call Center Agent jobs:
  • Take high volume outbound calls raising money for political and non-project organizations
  • Performed outbound calls providing information to potential clients.
  • Represent the United Health Care account and make outbound calls to welcome or assist medicare advantage members with their plan.
  • Placed outbound calls and answered inbound calls assisting customers with issues with their satellite radio accounts and sold packages.
  • Handled a heavy volume of both inbound and outbound calls to Medicare Advantage members in multiple insurance policies.
  • Received outbound calls on technical support for phones sold on the Google Play Store.
  • Handled inbound and outbound calls regarding issues with long-term health care plans/coverage.
  • Place outbound calls to customers in accordance with project goals.
  • Accept inbound and outbound calls from current and future borrowers.
  • Make outbound calls on behalf of the political parties.
  • Make follow-up outbound calls to assure customer satisfaction.
  • Make outbound calls persuade customers to buy mini vacations
  • Interact with customers via inbound and outbound calls.
  • Experienced handling multiple inbound and outbound calls.
  • Take follow up of all outbound calls.
  • Worked on a dialer placing a high volume of outbound calls.
  • Answer inbound calls and outbound calls make orders payments ect.
  • handle in/outbound calls and appointment setting for customers.
  • Performed outbound calls duties Performed phone surveys Take/relay messages Answered inbound calls for Hurricane Sandy victims
  • Handle inbound/outbound calls in order to solve customer issues such as: Troubleshooting Bill Pay Debt Collections Skills Used Telephone Computer Typing

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9. Customer Product Complaints

high Demand
Here's how Customer Product Complaints is used in Call Center Agent jobs:
  • Addressed and resolved customer product complaints through empathy and professionalism.
  • Utilized a call script, professional demeanor, and problem solving skills to address and resolve customer product complaints.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Addressed and resolved customer product complaints empathetically and professionally to provide the best above and beyond service.

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10. Customer Accounts

high Demand
Here's how Customer Accounts is used in Call Center Agent jobs:
  • Handled business transactions in connection with activation of new customer accounts on a computer terminal.
  • Maintained customer information secured and made changes to customer accounts.
  • Document activity in customer accounts.
  • Utilized resources to research and trouble shoot customer accounts with a goal of providing a one- call- resolution.
  • Updated account information by performing data entry for many of the 36,500 Excel customer accounts within the database.
  • Researched and made adjustments to customer accounts regarding charges, payments, or refunds.
  • Make and receive calls about customer accounts or interested potential customers.
  • Processed Credit card information, refunds and credits to customer accounts.
  • Take in and set up payments on customer accounts.
  • Enhance our clients' existing customer accounts by phone.
  • Answer inbound inquiries regarding customer accounts and product services.
  • Created customer accounts and resolved customer account issues.
  • Handled refunds and credit adjustments towards customer accounts.
  • Accept payments and post to customer accounts.
  • Created and updated customer accounts.
  • Address and resolved customer accounts empathetically and professionally.
  • Processed new client accounts, maintained customer accounts, implemented updated changes to existing accounts and filing documents and other paperwork.
  • Recieved inbound calls from company representatives and technicians to create new customer accounts.
  • Preform in a fast paced environment Handle customer accounts
  • Book hotel reservations Update customer accounts and info on a daily basis Manage all incoming calls for busy casino or hotel

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11. High Call Volume

high Demand
Here's how High Call Volume is used in Call Center Agent jobs:
  • Managed high call volume while promoting company image of professionalism.
  • Handled high call volume as well as assisted clients with stock transfers, dividends, and tax inquiries.
  • Handle a very high call volume, manage customer complaints, and over the phone sales.
  • Operated in a high call volume based environment, handling inbound/outbound calls during designated hours.
  • Worked in a high call volume atmosphere regards to booking different events for clients.
  • Tracked, noted, and processed customers' orders while maintaining high call volumes.
  • Responded to 75-100 inbound calls per day in a high call volume environment.
  • Resolved customer complaints in a fast paced, high call volume environment.
  • Call Center Representative versed in customer support in high call volume environments.
  • Maintain and exceed departmental sales quotas, in a high call volume.
  • Handled a high call volume while performing data entry tasks.
  • Handled customer inquiries in high call volume call center.
  • Utilize computer technology to handle high call volumes.
  • Managed high call volume with tact and professionalism.
  • Provide flawless customer service to high call volume.
  • Handled high call volume * Scheduled Appointments
  • Selected Accomplishments: Maintained a high call volume and was in the upper 20% of the center numerous times.
  • Utilized the auto dialer system for the high call volume of 300 or more call daily.
  • Handled high call volume on multi-line phone system.
  • Maintained high call volume COMPUTER SKILLS Microsoft office- Excel, PowerPoint, Word, Outlook Typing 70+ wpm

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12. Troubleshoot

high Demand
Here's how Troubleshoot is used in Call Center Agent jobs:
  • Provided technical support for customers with iPhone activation and troubleshooting technical issues.
  • Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions.
  • Disseminated information to customers and troubleshooted customer service problems.
  • Assisted technicians with troubleshooting as required.
  • Rewarded the opportunity to work the 2006 MLB All-Star Game by assisting with setting up and troubleshooting telecommunications for reporters.
  • General duties were to help customers over the phone with troubleshooting and instructional procedures regarding their Apple products.
  • Answer inbound calls from customers to assist in troubleshooting or inform on questions of product they have purchased.
  • Assisted banking and brokerage customers with such items as online navigation, money transfers and troubleshooting.
  • Assist customers with troubleshooting, warranty information, and purchasing parts over the phone.
  • Answered all customer inquiries and provided excellent customer service while troubleshooting the customer claims.
  • Experienced in client services, troubleshooting, cold calling, escalation and retention.
  • Provide assistance, training, and troubleshooting support for lower level staff.
  • Answered calls at a call center to help troubleshoot with electronic devices.
  • Assisted with general troubleshooting and navigation of My Disney Experience website.
  • Provide troubleshooting instructions on how to reset power.
  • Helped customers with troubleshooting and account settling.
  • Answer phones -Troubleshoot / Run diagnostics for customers
  • Answer incoming calls from customers Troubleshoot problems provide information Enter customer information
  • Give accurate information to answering questions, resolve complaints, troubleshoot issues Involved in processing orders Skilled in dealing with difficult customers
  • Answered inbound calls Billing inquiries, account or product inquiries Product service orders Troubleshooting.

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13. Client Information

high Demand
Here's how Client Information is used in Call Center Agent jobs:
  • Establish insurance policies by obtaining client information, determining eligibility, and maintaining database.
  • Retrieved client information by answering telephone calls; interviewing clients; verifying information.
  • Obtained client information by answering telephone calls and verifying information.
  • Determined eligibility by comparing client information to requirements.
  • Establish policies by entering client information and confirming pricing; inform clients by explaining procedures, answering questions and providing information.
  • Required to receive and manage client information by interviewing clients and routing calls to appropriate sales manager for processing.
  • Assist providers when needed with additional client information to assure appropriate referral to assure no barrier for treatment services.
  • Obtain client information by answering telephone calls, verifying calls, verifying customer product shipment, etc.
  • Handled delicate client information, transferred calls to customer service if needed.
  • Established policies by entering client information; confirming pricing.
  • Fill out client information forms and mail project prospectus.
  • Determine eligibility of leads by comparing client information to requirements Inform leads by explaining client procedures, providing information and answering questions
  • Obtained client information by answering telephone calls, verifying information Informed clients by explaining procedures; answering questions; providing information.
  • Supervised Customer Service Representatives Obtained client information by answering calls; interviewing clients; verifying information.
  • Obtained client information by answering telephone calls; verifying information; Account Creation Assisted customers with purchasing online items.
  • Obtained client information by answering telephone calls, and verified information *Turn-by-turn navigation *Downloaded directions to vehicles
  • Assisted clients with promotional offers regarding their credit cards Inputed and updated client information in computer database
  • Receive incoming calls from members Provide information on benefits, products and services Data entry of client information in the electronic database
  • United healthcare) Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • assisted clients with existing magazine subscription accounts ensured satisfaction of customers in all areas inputed and updated client information in computer database

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14. Billing Questions

high Demand
Here's how Billing Questions is used in Call Center Agent jobs:
  • Assist patients with billing questions, obtaining insurance information and updating account information.
  • Verified/adjusted billing questions for guests.
  • Take inbound calls and assisted customers with billing questions, establishing new services, and fixing technical issues.
  • Handled Student, Faculty, and visitors inquiries, complaints, billing questions and payment extension/service requests.
  • Up sell products to the customer, answer billing questions, shipping, tracking, and information.
  • Managed customer inquiries, complaints, conflicts, billing questions payment extensions, and service requests.
  • Provided customer information to each of the 300 homeopathic health resources and billing questions.
  • Explain mobile products and services, and answer product and billing questions from customers.
  • Assisted AT&T customers with their billing questions and technical issues.
  • Handle customer inquiries, complaints, billing questions and payment extension/service requests.
  • Assist customers with payment arrangements, payments, and billing questions.
  • Received inbound and outbound calls, helped customers with billing questions.
  • Assisted patients with billing questions, and billed insurance.
  • Assisted with billing questions or issues.
  • Help customers with billing questions.
  • Answer inbound calls from members regarding memberships, billing questions, and benefits inquiries.
  • Trouble shoot/technical support Answer billing questions, construction questions along with scheduling technicians.
  • Resolve customer issues ranging from phone technical support and billing questions.
  • assist customer with billing questions and inquiries.
  • Create new account Up sell products Assist with billing questions

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15. Scheduling Appointments

average Demand
Here's how Scheduling Appointments is used in Call Center Agent jobs:
  • Support function is responsible for assisting veterans with scheduling appointments in a professional and timely manner.
  • Assist members in scheduling appointments for mental health/substance abuse treatment
  • Fill in at the front desk as needed to assist patients when checking in, scheduling appointments and answering incoming calls.
  • Operated telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Call center agent answer inbound and out bound calls on recall products, and scheduling appointments
  • Assisted patients with scheduling appointments For the Jackson Memorial Hospital located in Miami, FL.
  • Perform clerical duties, such as typing, proofreading, scheduling appointments and more
  • Fast paced environment good communication skills scheduling appointments for cable line work outside.
  • Answer calls setting up/ rescheduling appointments, taking payments faxing and copying documents
  • Experience in scheduling appointments for offices, HVAC, etc.
  • Assist with scheduling appointments and updating customer's info.
  • Assisted patients with scheduling appointments at Quest Diagnostics.
  • Assist customers with locating doctors and scheduling appointments.
  • Resolved customers issues, in a timely manner Documenting specific interactions Scheduling appointments and call backs Trouble shot to find issues

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16. Potential Customers

average Demand
Here's how Potential Customers is used in Call Center Agent jobs:
  • Provide information to potential customers interested in opening accounts for various utilities and communication services.
  • Schedule informational seminars and at home seminars for potential customers.
  • Called potential customers to develop business relationship.
  • Obtained contact information for potential customers.
  • Answer inbound calls from live transfer vendors with potential customers who have been solicited through advertisements and job web sites.
  • Delivered sales scripts in persuading potential customers and well as existing clients to purchase the company's products.
  • Place outbound follow-up calls to sales leads and persuade potential customers to complete and submit an application.
  • Explained the service to potential customers, in Italian Electricity and Natural Gas Market.
  • Deliver prepared sales script to persuade potential customers to purchase a produce or service.
  • Place outbound calls to sales leads and persuade potential customers to complete a purchase.
  • Receive inbound calls including transferred sales leads and calls from current and potential customers.
  • Supplied potential customers with the knowledge that they needed to confidently purchase blue cross insurance
  • Conduct client or market surveys in order to obtain information about potential customers.
  • Provided excellent customer service to customers and potential customers of PODS brand containers.
  • Assist potential customers with placing orders via infomercials and/or website orders.
  • Keep a track of the potential customers and their requirements.
  • Attract potential customers by answering product and service inquiries.
  • Make outbound calls to potential customers.
  • Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Pitched and sell company goods and services to potential customers using their scripts under Acquaintity Interactive Call Center.

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17. Job Knowledge

average Demand
Here's how Job Knowledge is used in Call Center Agent jobs:
  • Update job knowledge by studying new product descriptions and participating in educational opportunities.
  • Updated personal job knowledge by participating in educational opportunities.
  • Participated in continuous education to ensure updated job knowledge.
  • Participate in educational opportunities to update job knowledge.
  • Updated job knowledge by studying new product descriptions and software.
  • Update job knowledge by studying and reviewing new cases descriptions and protocol; Accomplish good outstanding calls and give results as needed
  • Updated job knowledge by studying new product descriptions Accomplished donations and organization mission by completing related results as needed.
  • Job Knowledge Demonstrates competency in using computer for announced menu process and nourishment stocking.

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18. Service Information

average Demand
Here's how Service Information is used in Call Center Agent jobs:
  • Processed customer orders, and applications Redirected calls to appropriate resource Provided customers with product and service information
  • Determined which service was needed and entered the pertinent service information into a computerized ticketing system.
  • Provided social service information for indigent families.
  • Provided expert product and service information.
  • Process orders, forms, and applications; Provide customers with product and service information.
  • Assisted customers with card activation, lost or stolen cards and customer service information.
  • Act as a liaison for Peoples to provide product and service information.
  • Resolved customer complaints and provided clients with product and service information.
  • Explain technical product or service information to customers.
  • Educated customers about the products and service information.
  • Provide customers with product and service information.
  • Provide customers with product and service information... Documenting all call information according to standard operating procedures
  • Provided travel agents with product and service information both telephonically and by email.
  • Influence customers to enroll in our energy program by following a prepared sale script to give accurate service information and prices.
  • Job Responsibilities: Serves customers by providing product and service information; resolving product and service problems.
  • Resolve complex customer issues Provide customers with product and service information.
  • Provide customers with general service information Handle issues and complaints and provide solutions to customers Complete call logs
  • Provide customers with product and service information Process orders and applications Identify and escalate priority issues Complete call logs and reports
  • Provide customers with product and service information Upsell products and services Follow-up on customer inquiries not immediately resolved.
  • Handle inbound calls for national contractors Place Customer Orders Receive Customer Service Calls Product and Service Information Data Entry Maintain Customers Files

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19. Service Calls

average Demand
Here's how Service Calls is used in Call Center Agent jobs:
  • Monitored service calls to observe employee demeanor, technical accuracy and conformity to company policies.
  • Provided English and Spanish speaking customers with information about 4D ultrasound services, scheduled appointments, and processed customer service calls.
  • Connected with customers through inbound and outbound customer service calls and resolved issues and concerns effectively and politely.
  • Realized performance rate of 97% over 6 months on sales and customer service calls.
  • Assisted in training new employees on handling inbound customer service calls and increasing sales.
  • Responded to inbound service calls in a fast-paced, high-volume call center.
  • Respond to inbound service calls and outbound calls quickly and efficiently.
  • Trained to take multiple kinds of sales and customer service calls
  • Receive Inbound Customer Service Calls and place product orders
  • Handled inbound customer service calls for various retail, healthcare, insurance providers, legal claims, etc.
  • Answer phone calls for various companies I put in request, take orders, and handle service calls
  • Answer inbound Customer Service Calls for Billing and Technical Support Determines requirements by working with customers.
  • Maintain and keep a record of all service calls - Proficient in multiple computer applications e.g.
  • Study technical knowledge and resources to resolve consumer product questions thereby reducing service calls.
  • Handle customer service calls for Macy/Bloomingdales in high-volume call center setting.
  • Field incoming sales/service calls from wholesale trade show merchant resellers.
  • Provided follow-up service calls to all customers Inventory of auto parts Assisted customers and completed inquires based on request
  • handle customer service calls as well as tech support.
  • Take inbound member service calls , assist members with insurance questions , call track , assist members with premium payments
  • Answer customer service calls ACH activations Direct emails to appropriate location through CRM system

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20. Medicare

average Demand
Here's how Medicare is used in Call Center Agent jobs:
  • Job responsibilities included answering consumer phone calls, assisting with inquiries pertaining to Medicare Part D and enrolling consumers.
  • Assisted Medicare recipients with signing up for a new or changes to their drug prescription plan.
  • Entered information into an online form including demographics, Medicare, & plan options for 2012.
  • Take inbound calls and assist members with any issues that may arise with their medicare plan.
  • Have full understanding of how medicare works and how the member can benefit from the plan.
  • Assist medicare member's with health information as well as Primary care Physician information.
  • Handle incoming calls and assisting members who have Medicare D coverage.
  • Enrolled in Medicare Blue Cross Blue Shield Health and Drug Plans.
  • Process Claims for the Medicare prescription drug plan.
  • Performed Medicare product sales and related services.
  • Call Center taking inbound calls for Medicare
  • Call Center Agent - DialAmerica/VNSNY CHOICE Medicare
  • Interacted with Medicare-eligible recipients during annual open enrollment period Applied knowledge of medical and pharmaceutical language; HIPPA Certified
  • Recieved inbound calls from medical providers and customers using AARP Medicare Supplemental Insurance.
  • Collected patients medical and personal information such as pain locations, Doctor's information, Social security and Medicare insurance info.
  • Designed and delivered a roadmap for use of Medicare to address Senior's FAQs regarding Medicare enrollment options.
  • call center agent taking calls for Horizon Blue Cross Blue Shield of New Jersey medicare advantage program.
  • Mastered phone system, CRM tools, Inteliquote and Medicare.Gov plan comparison tools.
  • Help clients to get assistance with Medicare copays and providing onsite help information.
  • Selected Highlights: .Was able to achieve an 85% participation in Medicare advantage patients to receive the free service .

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21. Outbound Shipments

average Demand
Here's how Outbound Shipments is used in Call Center Agent jobs:
  • Enter accurate data for inbound/outbound shipments and/or flights where required is entered and maintained.

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22. Appropriate Information

average Demand
Here's how Appropriate Information is used in Call Center Agent jobs:
  • Provide accurate and appropriate information in answering questions related to application status and job requisition status.
  • Opened new accounts while providing appropriate information on regulations and policies.
  • Give accurate and appropriate information.
  • Give accurate and appropriate information to answer all members questions, trouble shoot issues, online orders, and complaints.
  • Delivered accurate and appropriate information in response to customer inquiries, including shipment promise dates for products and service parts.
  • Provided accurate and appropriate information when selling, answering questions, troubleshooting issues, and resolving complaints.
  • Answered incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
  • Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints.
  • Provided appropriate information in response to customer inquiries, made 100-150 outbound/inbound calls daily.
  • Provided accurate and appropriate information, troubleshoot issues, and resolve complains.
  • Give accurate and appropriate information regarding questions, troubleshooting, and complaints.
  • Gathered appropriate information from customers to ensure the quality of service.
  • Give accurate and appropriate information to answer question.
  • Provided accurate and appropriate information in response to customer inquiries in a timely fashion via telephone.
  • Provided accurate and appropriate information in response to customer inquiries.
  • Provided accurate and appropriate information in response to customer inquiries..Demonstrated mastery of customer service call script within specified time frames.
  • Provided accurate and appropriate information to all callers according to Victoryland Policies and Procedures to satisfactorily resolve allissues.

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23. Available Resources

average Demand
Here's how Available Resources is used in Call Center Agent jobs:
  • Answer phones professionally, respond to customer inquiries and research required information using available resources.
  • Handled customer inquiries, researched required information using available resources.
  • Answer phones professionally, research required information using available resources.
  • Performed research for required technical information using available resources.
  • Inform students of current eligibility status using available resources.
  • Performed product research using available resources.
  • Research required information using available resources.
  • Respond to a high volume of telephone inquiries and complaints using scripts, procedures, and available resources.
  • Identify, research, and resolve guest issues using all available resources.
  • Responded to customer inquiries, research using available resources.
  • Research required information using available resources.Follow standard processes and procedures.
  • Research required information using available resources,process orders, forms and applications.
  • Researched required information using available resources and entered customer information Handled and resolved customer complaints Provided customers with product and service information
  • Provided excellent customer service by assisting customers with account information Payment Collection Research required information using available resources
  • research required information using available resources manage and resolve customer complaints.
  • Addressed and resolved customer complaints Clarified customer inquiries Gathered required information using available resources OTHER:
  • answer calls professionally respond to customer inquiries handle and resolve customer complaints enter customer information research required information using available resources

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24. Customer Questions

average Demand
Here's how Customer Questions is used in Call Center Agent jobs:
  • Resolve customer complaints, answered customer questions regarding polices and procedures.
  • Answered customer questions about products, availability and customer concerns.
  • Answered customer questions about product availability and shipment times.
  • Provided knowledgeable response to customer questions regarding products.
  • Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism with one call resolution.
  • Relayed customer questions, complaints, emails, and calls through computing equipment and call routing technology.
  • Call center of a travel insurance company for three years handling various customer questions and concerns.
  • Performed call center duties answering customer questions and directing them to the appropriate location.
  • Display great customer service through my tone of voice and knowledge of customer questions.
  • Respond to customer questions and concerns by email, correspondence and telephone.
  • Answered customer questions about the amenities and prices at each location.
  • Answer customer questions and address concerns with honesty and accuracy.
  • Resolved customer questions, complaints, and requests.
  • Answer customer questions regarding problems with their accounts.
  • Check on shipping/customer questions about their orders.
  • Answer customer questions about all products
  • Resolve customer questions or concerns.
  • Answered customer questions in regards to their accounts via the telephone.
  • resolve customer questions and complaints Typing skills at 35-40 wpm
  • Answer heavy volumes of inbound calls Answer and solve customer questions and problems Process customer payments Maintain accurate records using various programs

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25. Communication Equipment

average Demand
Here's how Communication Equipment is used in Call Center Agent jobs:
  • Paged Physicians for emergencies, patients and pharmacy related issues, using paging or interoffice communication equipment.
  • Maintained communication equipment by reporting problems.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Operated communication equipment such as multi-line telephones.
  • Explained procedures to clients; responded to inquires questions; Maintained communication equipment by reporting problems.

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26. Customer Care

average Demand
Here's how Customer Care is used in Call Center Agent jobs:
  • Utilized Customer Care Application reviewing available customers' information.
  • Maintained optimal customer care without sacrificing call efficiency.
  • Provided proactive and consultative customer care.
  • Provided high quality customer care to the representatives and placed 100% order accuracy.
  • Performed customer care functions including inbound and outbound calls for various client programs.
  • Job description: Responsible for providing customer care activities for defined client project.
  • Recognized in top 10 customer satisfaction at Manpower / IBM/Sprint customer care call center
  • Handle inbound/outbound customer care calls and obtain payment of past due invoices.
  • Handle inbound calls dealing with customer care concerns with HelloFresh products
  • Specialized in inbound and outbound customer care and Billing inquiry.
  • Consulted with various vendors and other customer care call centers.
  • Provide excellent and quality customer care over the phone.
  • Learned customer service as well as maintaining customer care.
  • Maintain sincere interest in providing stellar customer care.
  • Received awards in Customer Care and Highest Sales Achievements
  • Handle customer care issues and take payments.
  • Handled inbound customer care calls.
  • order status, customer care, billing.
  • Take inbound customer care calls Customer Service calls Sales calls
  • give great customer care , resolve the reason for the call , find a solution ,

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27. Health Care

average Demand
Here's how Health Care is used in Call Center Agent jobs:
  • Received inbound calls to triage, took messages for health care providers and directed to appropriate personal and VA directed programs.
  • Conferred with customers by telephone to provide information about products or services such as health care benefits, explaining insurance claims.
  • Communicate with Health care providers to make sure member medications are enrolled and ready to be sent out to members.
  • Answer all inbound calls, schedule appointments, and direct callers seeking medical assistance to the appropriate health care professionals.
  • Worked for United Health Care, provided customer service and making sure our members were 100% happy & satisfied.
  • Worked diligently and politely to assist United Health care recipients with selecting and modifying vary prescription drug plan options.
  • Call center environment, calling patients to conduct a survey about their experiences at different health care facilities.
  • Started working under United Health Care Contract, became a Subject Matter Expert very quickly.
  • Receive inbound calls from customers who are members of United Health Care/Care improvement Plus.
  • Answered inbound calls and answered questions regarding customer's health care plan.
  • Answered questions and educated customers on various products for United Health Care.
  • Answered Inbound and Outbound calls to members of Health Care plans.
  • Call center agent for Medicare Part D with United Health Care.
  • Acted as preceptor for new hires on health care protocol.
  • Conducted Health Care, Political, and General Issues Surveys.
  • Managed and processed claims for long-term health care policies.
  • Trained on affordable Health care in Illinois and Wisconsin.
  • Worked as a Customer Representative for Health Care Insurance.
  • call center representative for United Health Care member services department.
  • Provided preauthorization for medical services Quoted health insurance benefits to health care providers Explained health insurance claims

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28. Customer Interactions

average Demand
Here's how Customer Interactions is used in Call Center Agent jobs:
  • Keep records of all customer interactions and transactions, recording quantities and customer information including payment.
  • Provide feedback to supervisors on processes and customer interactions as necessary.
  • Showed courtesy and strong interpersonal skills with all customer interactions.
  • Provide superior customer service with all customer interactions.
  • Listen and respond appropriately in all customer interactions.
  • Maintain updated records of all customer interactions.
  • Maintained friendly and professional customer interactions.
  • Recorded details of customer interactions.
  • Keep records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Keep records of customer interactions recording details of inquires, and comments as well as the actions taken.
  • Keep records of customer interactions or transactions, recording details of inquires, complaints, or comments.
  • Maintain records of all customer interactions while providing information about all products and services.
  • Recorded details of customer interactions, inquiries, complaints and comments.
  • Trained staff on how to improve customer interactions.
  • Act with sensitivity in all customer interactions.
  • Follow up with customer interactions or transactions.
  • Responded efficiently and accurately to incoming and outgoing calls Maintained detailed records of customer interactions and transactions.
  • Keep records of customer interactions, record customers votes Assists customers with information regarding their investments
  • Maintain up to date records Train staff on how to improve customer interactions Properly direct inbound calls
  • Trained new agents Resolved customer complaints Maintained updated records of all customer interactions Created weekly call reports for management

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29. Computer System

average Demand
Here's how Computer System is used in Call Center Agent jobs:
  • Demonstrated product and service knowledge, while accessing multiple computer systems, to accurately gather necessary information.
  • Requested customer identifier information and located customer in internal computer system.
  • Enter patient information into customized computer system for client records.
  • Input participant information into the computer system.
  • Obtain customer information such as name, address, and payment method, and enter order into the computer system.
  • Use mutilated computer systems at once while interacting with the customer and keeping them in an engaged conversation.
  • Access, read, and interpret customer and provider data elements on various computer systems.
  • Used computer system for various applications, such as database management or word processing.
  • Researched issues on various computer systems and databases to resolve complaints and answer inquiries.
  • Picked up on new programs and computer systems to assist in sales.
  • Call customers using telephone, Utilize computer systems to handle skip tracing.
  • Verified that information in the computer system was up-to-date and accurate.
  • Utilized a fully automated PBX Axon computer system.
  • Documented sales details into the computer system.
  • Utilize computer systems to handle skip tracing.
  • Used 10 different computer systems.
  • Placed orders over computer system.
  • Worked with Systems to help Define and Fix Problems the Computer System was having during the Disasters.
  • Experience in selling specific items Frequently used customer relations and conflict management skills Technical knowledge of the company's computer systems
  • Answered Incoming Phone Calls Routed Calls to Proper Departments Troubleshoot with Customers Logged Call Information into Computer System

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30. Verizon

low Demand
Here's how Verizon is used in Call Center Agent jobs:
  • Listened and answered Verizon Wireless customer calls and addressed various inquires.
  • Received inbound calls for customer service pertaining to Verizon Wireless.
  • Conveyed dignity and respect to all Verizon Wireless customers professionally.
  • Processed billing for Verizon Wireless Prepaid Customers.
  • Resolved technical issues for Verizon Communications.
  • Resolve Verizon Wireless customer's issues
  • Bill collector for Verizon, help customer make payment or set up an arrangement of when they can make a payment.
  • Help desk to incoming calls by customers having technical problems with Verizon FIOS cable, internet and voice, solving issues.
  • Received inbound calls from Verizon Wireless prepaid consumers and assisting them with various topics e.g.
  • Answered calls for BENEFEDS, Verizon Wireless, AT&T and ProFlowers.
  • Received inbound calls regarding Verizon Wireless prepaid accounts, billings, troubleshooting/tier 1.
  • Take inbound & outbound calls on behalf of Verizon Wireless.
  • Sell latest Verizon Wireless phones.
  • Provided exceptional service daily to numerous customers regarding their pre-paid Verizon accounts.
  • Work mostly centered around communication services from Bell Canada and Verizon Worked as agent from 2004-2007 on Bell Canada in outbound center
  • Receive inbound calls to assist Verizon Wireless customers with account concerns, activations, payments, and phone plans.
  • Call center verizon wireless customers, answer questions about account, upgrade mobile phone device, accept payment
  • Assisted pre paid Verizon customer with payments, problem solving and minor technical support.
  • Give customers general information as to navigating website (verizon).
  • answer calls for guest porting number to Verizon wireless.

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31. Appropriate Departments

low Demand
Here's how Appropriate Departments is used in Call Center Agent jobs:
  • Handled over-the-phone payments, answered basic inquiries concerning bills and transferred calls to appropriate departments when necessary.
  • Obtain personal information and route calls to appropriate departments
  • Forwarded warranty and product inquiries to appropriate departments.
  • Excelled in one call resolution and routed calls to the appropriate departments when needed.
  • Provide information to callers and route calls and or messages to appropriate departments.
  • Retrieved voice mail messages daily and provided messages to the appropriate departments.
  • Field inbound and in-house calls and direct guests to appropriate departments.
  • Resolved customer issues and refer to appropriate departments as needed.
  • Opened and distributed mail to appropriate departments within the company.
  • Identify and escalate issues to appropriate departments for further review.
  • Contacted appropriate departments for any guest requests and/or defects.
  • Directed high volume of calls to appropriate departments.
  • Directed clients to appropriate departments beyond enrollment.
  • Route calls to appropriate departments and branches.
  • Transferred Urgent Calls To Appropriate Departments.
  • Directed calls to appropriate departments.
  • Dispatched calls to the appropriate departments
  • Respond to client calls and provide program consultation Forward client's complaints to the appropriate departments
  • Route work orders to appropriate departments in a timely manner.
  • Transfer guest calls to appropriate departments Record players invite acceptance to events Making ferry reservations

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32. Payment Arrangements

low Demand
Here's how Payment Arrangements is used in Call Center Agent jobs:
  • Processed payments, payment arrangements, entered data on the behalf of the customer Skills Used Dependability Trustworthy Integrity Outstanding Customer Service
  • Assist customers with payments or payment arrangements for provided services while obtaining high quality professional customer service.
  • Negotiate payment arrangements, payoffs and settlements according to company guidelines.
  • Created payment arrangements for delinquent customer accounts.
  • Negotiate payment arrangements with customers.
  • Arranged payment arrangements for customers.
  • Handled taking payments and payment arrangements, answered questions about equipment, and handled trouble shooting questions for tech support.
  • Call Center Agent who shows empathy to customers who need to make payment arrangements for their phone bills.
  • Processed application for new enrollment input power outages into the system, advised payment arrangements for deposits.
  • Handled complaints, activate phones, billing inquires, payment arrangements and also process payments.
  • Collect 60-90 days past due balance by making payment arrangements and securing remaining balance.
  • Set up payment arrangements, consult, route and transfer.
  • Approved payment arrangements for settlements or balances on accounts.
  • Assist customers making payments and making payment arrangements.
  • Take payments and set up payment arrangements
  • Provided excellent customer service by assisting customers with making payments and or scehdling future dated payment arrangements.
  • Trouble shooting Schedule technician visits if needed Set payment arrangements to prevent default re-occurrence.
  • Turn gas on and off Place customers on payment arrangements/budgets Setting recommendations for customers gas accounts Collections/Billing
  • Update and assist with customer accounts Set up payment arrangements and take payments Negotiating terms of plans and contracts customer service
  • Answer Inbound calls & do outgoing calls Call to collect Payment reminders Set payment arrangements

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33. Additional Services

low Demand
Here's how Additional Services is used in Call Center Agent jobs:
  • Research locating, providing information, sold additional services by recognizing operation to up-sell accounts.
  • Answered inbound credit card registration calls and sold additional services
  • Perform a series of secretarial functions for the company and provide additional services depending on the policies of the institution.
  • Solve and manage complains from the customers giving a feedback in a real time even the activation additional services.
  • Work with customers to provide information on various services and consistently attain desired goals for sales of additional services.
  • Offered upgrades on the customer s current services and sold additional services that the company offered.
  • Be sure to offer additional services and help before closing the call.
  • Sell additional services by up-selling accounts; explain new features.
  • Be proactive in every area, including offering additional services.
  • Resolved service issues and shared benefits if additional services.
  • Solicit sales of new or additional services or products.
  • Save accounts, maintain revenue/services and offer additional services.
  • Process transfer of services and additional services.
  • Called existing customers to add on additional services/upgrade existing services Updated customer accounts at the end of each call.
  • Assisted customers with billing and service questions Offered and sold additional services that were partnered with company

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34. Alternative Solutions

low Demand
Here's how Alternative Solutions is used in Call Center Agent jobs:
  • Resolved problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
  • Researched and implemented solutions, alternative solutions, or escalated problems accordingly.
  • Resolved problems by clarifying issues to offer alternative solutions.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Offered alternative solutions where appropriate with the objective of retaining customer's business.Skills UsedProficient in operating Microsoft Office.

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35. Directv

low Demand
Here's how Directv is used in Call Center Agent jobs:
  • Uncover their needs and fit them with the best DirecTV package.
  • Engage with the customer to enhance their DIRECTV experience.
  • Call center representative for AT&T and DirecTv
  • Answered phones for ATT and DirecTV Services.
  • Handle incoming calls to DirecTV.
  • Account specialist for DirecTv and AT&T.
  • Try to persuade Directv customers that want to disconnect to stay, by giving incentives and the power of persuasion.
  • Make call to customers and give them loyalty offers with Directv to reactivate their services today.
  • Sell and resell programing, receivers, accessories, dish, cables of DirecTV.
  • Educate the customers on billing, programming, benefits of having Directv, etc.
  • Keep myself up to date with new offers and products of DIRECTV .
  • Up selling DirecTV for better pricings and savings with AT&T
  • Inform callers of DIRECTV service and how to obtain it.
  • Talk to potential Directv customers.
  • Top 10% in sales Takes calls for Directv customers and persuades them to sign up again.
  • assisted customers with there directv accounts, including answering any other questions or concerns they may have.
  • Guided customers to schedule appointments and place orders Attended required classes to certify to sale Directv & At&t products.
  • Worked in the claims department for Volkswagen processing claims Work in the collection department for directv collecting and processing payments
  • assist customers on picking a internet package or bundling up services with directv to best fit their entertainment needs
  • Assisted customers with network issues * Answered technical questions * Answered customer service inquiries * Sold DirecTV packages

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36. Process Orders

low Demand
Here's how Process Orders is used in Call Center Agent jobs:
  • Take inbound calls and emails to process orders and provide customer support * Handle outbound calls to place the orders with florists
  • Interact with customers to provide information and process orders in response to inquiries, concerns and requests for product and services.
  • Process orders, research and solve problems that may occur with orders while maintaining the highest level of customer service.
  • Interacted with customers to handle complaints, process orders, and provide information about products and services of company.
  • Enter new customer information into system update, existing customer information and process orders, forms and applications.
  • Process orders, answer billing inquires, accept payments, collections, retention, and track product.
  • Process orders, ticket purchase, update bank information or ticket purchase and travel planning.
  • Process orders, document interactions, or schedule appointments for different client accounts.
  • Process orders, forms and applications and follow up customer calls where necessary.
  • Process orders for new service, field services, emergency, disconnecting services.
  • Process orders, forms and applications, route calls to appropriate resource.
  • Process orders, forms and applications identify and escalated priority issues.
  • Process orders and applications and mail out correspondence.
  • Answer calls and process orders for the customers.
  • Process orders in a fast-paced environment.
  • Process orders, forms and applications.
  • Process orders for medication refills.
  • Process orders for AT&T Equipment Department & for 3rd Party Vendor for Home Phone, DSL & U-verse service.
  • process orders, do work arounds, do computer work and help other agents with the calls.
  • Analyze and process orders for various accounts .

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37. Improves Quality Results

low Demand
Here's how Improves Quality Results is used in Call Center Agent jobs:
  • Maintained and improves quality results by adhering to standards and guidelines; recommending improved procedures.

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38. New Product Descriptions

low Demand
Here's how New Product Descriptions is used in Call Center Agent jobs:
  • Engaged in extensive research by studying new product descriptions; participating in educational opportunities.

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39. People

low Demand
Here's how People is used in Call Center Agent jobs:
  • Tracked the percentage of people with a 100% confirmation of attending, each client left with a complimentary parting gift.
  • Answered and connected calls to Lowell Housing from people that needed to speak with a specific department or person.
  • Answer Banking Center Calls, Instruct Correct Procedures, Case Creation Using PeopleSoft, Handle All Retail Banking Call Types
  • Worked for Survey Sampling International and conducted surveys over the phone with people in different areas around the world.
  • Call center agent taking survey all over US getting peoples opinions about different topics going on.
  • Maintain a positive work environment that supports high performing teams and rewards people based on performance
  • Take incoming and make calls to match people to the right schools for them.
  • Talked to people all around the world, dealing with language barriers.
  • Interview people to obtain data for projects, surveys, and studies.
  • Worked answering calls from people looking to donate to world vision.
  • Assisted people in their job searches through association with FindtheRightJob.com.
  • Level-headed and calm in stressful situation with well-developed people skills.
  • Utilized people skills, customer service and communication skills.
  • Required people skills and data entry skills.
  • Helped people with paying there bills.
  • Monitor a group of people.
  • answer calls and fix problems, answer questions, and direct people to who they need to talk to.
  • Cancel or reopen accounts for people that order 14 day trail skin,diet and muscle products.
  • Learned to be more patient with other people or to the person i am talking to.
  • People skills of listening and solving customers problems, Skills Used Computers, Software, and phone system.

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40. Personal Information

low Demand
Here's how Personal Information is used in Call Center Agent jobs:
  • Protect soldiers' confidentiality by maintaining a superior level of discretion of personal information.
  • Typed into an access database and excel spreadsheets Owners/Principals personal information.
  • Follow proper security procedures before discussing any personal information.
  • Interact with prospective consumers and gather personal information.
  • Fill out paperwork with insured/costumer's personal information.
  • Obtained customer personal information by answering telephone calls.
  • Performed data entry documenting personal information.
  • Deal with customer personal information.
  • Entered prospect member's personal information into the system for approval of insurance benefits.
  • Call customers, take personal information/payment methods of clients, use of multiple computer programs
  • Entered information, data, and personal information according to department protocol and policies.
  • Verified and updated personal information on the customer's accounts.
  • Used for collection agencies to provide personal information for customers.
  • Performed data entry documenting personal information Enrolled health plan benefited members into Wellness Programs.
  • Reviewed and collected personal information such as names, addresses, vehicles and insurance coverages.
  • Validated client's personal information * Handled customer inquiries.
  • Answer Incoming Calls * Update Insurance/ Personal Information
  • Input personal information and update personal information in the company database using Novell and Citrix.
  • Provided prompt and courteous customer service in a call center setting Outbound sales calls Performed data entry documenting personal information.
  • Assisted customers by taking personal information Booked and Confirmed appointments accurately Customer Service duties Accepted Payments and help with Technical Inquiries

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41. Appropriate Changes

low Demand
Here's how Appropriate Changes is used in Call Center Agent jobs:
  • Referred unresolved customer grievances to designated departments for further investigation on accounts, and checking to ensure appropriate changes were made.
  • Follow - Up with customers and Note Systems to ensue that appropriate changes were made to resolve customer's problems.
  • Correct errors by making appropriate changes and rechecking the program to ensure that the desired results are produced.
  • Worked with upper management team to ensure that appropriate changes are made to improve members satisfaction.
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Checked to ensure that appropriate changes were made to resolve customers' problems.
  • Logged all daily calls in data base Worked with upper management to ensure appropriate changes were made to improve customer satisfaction
  • Record disputes, obtain details, and check to ensure appropriate changes, .vere made to resolve customers' problems.

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42. Customer Feedback

low Demand
Here's how Customer Feedback is used in Call Center Agent jobs:
  • Referred unresolved customer grievances to designated departments for further investigation and acted professionally and patiently when addressing negative customer feedback.
  • Provided reporting to Account Manager on a weekly basis Audited Client accounts for follow-up Addressed negative customer feedback immediately.
  • Collected customer feedback regarding service and experiences Provided accurate and appropriate information in response to customer inquiries.
  • Collected customer feedback to adjust processes to exceed customer expectations.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Collected customer feedback and entered responses into database.
  • Managed customer feedback and reported concerns to manager.
  • Recorded customer feedback efficiently and verbatim.
  • Received several perfect customer feedback ratings
  • Collected customer feedback to define and implement process changes in order to improve customer satisfaction.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.

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43. Product Information

low Demand
Here's how Product Information is used in Call Center Agent jobs:
  • Provide quality customer service to include assistance with purchases, suggestive selling and providing product information.
  • Provided potential customers with product information*Filled out applications for credit cards and balance transfers via telephone
  • Access electronic and paper cataloging systems to look up product information and availability.
  • Provided product information and offered specials when available.
  • Organized, accessed and comprehension of product information.
  • Answered an average of 35-100+ calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Fill out and fax research forms for incoming calls for product information in Spanish or English on various promotions.
  • Provide order status, product information, and placing orders over the phone for up to 150 customers daily.
  • Answer up to 100 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Answer customer, vendor, and buyer phone calls and emails regarding questions, orders, and product information
  • Helped customers by providing product information, promoted new products, and suggested options for additional purchases.
  • Advised customers on product information or whatever their needs where in a specific sport genre
  • Assist customers on incoming calls with product information, sales, and customer service.
  • Assist customers with searching for sale dates and product information.
  • Conducted outbound calls for providing service and product information.
  • Assist customers with ordering and provide product information.
  • Provide thorough product information to prospective client.
  • Address customers issues and provided effective solution * Provided information to customer regarding general inquiries, billing, and product information
  • Described product information to customers and accurately explained details that in turn helped the customer to make important decisions seamlessly.
  • shoe, handbag, and sunglass vendors for product information

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44. Comcast

low Demand
Here's how Comcast is used in Call Center Agent jobs:
  • Answer incoming calls from Comcast consumers, assisting with troubleshooting techniques, assist with billing issues
  • Handle inbound calls to schedule installation of Comcast services for small to medium businesses.
  • Call center, sales representative, working for a third party of Comcast.
  • Call center in which I provided customer service to Comcast customers.
  • Worked on the Comcast account as a Technical Support Call Agent.
  • Make calls to customers on the behalf of Comcast.
  • Accepted inbound and placed outbound calls on Comcast account.
  • Call center agent for a subcontractor for Comcast.
  • Worked as a third party company for comcast.
  • Trouble shooting customer technical issues with Comcast equipment.
  • Take incoming calls from customers using Comcast services.
  • Assist Comcast customers with billing questions.
  • Help Comcast customers over the phone.
  • Make outbound calls to Comcast customers to sale more Comcast products and upgrade current services.
  • Utilize operational systems to process purchases of Comcast products and services; i.e.
  • Employed by Comcast Commercial Street Malden, MA.
  • Handled high volume of phone calls while satisfying the customers needs and leaving them with a great expression of Comcast .
  • call agent - responsible for taking payments, confirm orders, and upsell security electronics for Comcast.
  • Performed duties as a specialty support representative for COMCAST in the We re on it Team .
  • Answered calls for Comcast cable Assisted customers with billing & credits on account Troubleshoot customer's equipment

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45. New Customer Information

low Demand
Here's how New Customer Information is used in Call Center Agent jobs:
  • Enter new customer information into system and update existing customer information.
  • Enter and update customer and new customer information.
  • Enter new customer information into the computer.
  • Enter new customer information into system.

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46. Appropriate Resources

low Demand
Here's how Appropriate Resources is used in Call Center Agent jobs:
  • Identified and escalated priority issues; routed calls to appropriate resources.
  • Routed calls to appropriate resources.
  • Provided appropriate resources to callers.
  • Researched and resolvedissues using appropriate resources.

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47. Sales Goals

low Demand
Here's how Sales Goals is used in Call Center Agent jobs:
  • Developed highly empathetic client relationships and earned reputation for exceeding sales goals.
  • Signed members up for new protection agreement contracts for home appliances while meeting sales goals.
  • Maintained consistent QA procedures, sales metrics, and sales goals to the highest levels.
  • Achieve sales goals and service performance requirements of $80 through new customer sales.
  • Removed from Contact at Account Holder Request for not meeting d on sales goals.
  • Maintain sales goals while following policies, procedures, rules, and regulation.
  • Close sales and meet monthly sales goals in accordance with development plan.
  • Promoted a positive sales culture to consistently meeting or exceeding sales goals.
  • Attained success in meeting sales goals by a 100%.
  • Defined strong strategies to achieve and maintain sales goals.
  • Accomplished and exceeded daily and weekly sales goals.
  • Helped drive sales goals and achieve monthly quotas.
  • Achieved sales goals and service performance requirements.
  • Meet and exceed monthly sales goals.
  • Earned reputation for exceeding sales Goals.
  • Exceeded sales goals for the month every month, for 2 years in a row.
  • Meet all Sales Goals for the week.
  • Established and maintained Proven track record of meeting or exceeding sales goals.
  • Maximized sales goals, excellent multi-task skills.
  • Manage and process all orders and sales contracts Engage professional relationships with customers and colleagues alike Consistently exceed sales goals

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48. Accurate Information

low Demand
Here's how Accurate Information is used in Call Center Agent jobs:
  • Provided accurate information to technicians about location and state of disabled vehicles.
  • Monitor engineering calls and provides accurate information to appropriate authorities during emergencies.
  • Provide prompt resolution to customer inquiries by providing appropriate and accurate information.
  • Update patient information to verify accurate information to the various insurance companies.
  • Provide accurate information in an efficient matter through superb verbal communication.
  • Deliver convenient and accurate information to enlighten customers of inventory.
  • Update customer records and electronic files with accurate information.
  • Provide caller/member with accurate information regarding their account.
  • Maintain call QUE while establishing a rapport with the customer by giving detailed and accurate information while adhering to privacy laws.
  • Provided precise and accurate information to T-Mobile customers concerning billing, service coverage, and products meeting customer needs.
  • Handled high volumes of calls and was responsible for providing accurate information pertaining to visa and passport requirements.
  • Answered incoming phone calls and provided accurate information to callers regarding claims, prior approvals and system issues.
  • Provide prompt, reliable and accurate information to customers while adjusting to the pace of the caller.
  • Controlled call flow and provided accurate information pertaining to billing, programming, and technical issues.
  • Obtain thorough and accurate information in a timely and efficient manner and enter this data correctly.
  • Give Customer accurate information determined by their situation as to what will help them.
  • Provided clear and accurate information on products, warehouses and membership and resolved conflicts.
  • Scanned information and computer screens to verify the proper and accurate information was received.
  • Utilized my sources to get the correct and accurate information for our members.
  • Maintain accurate information in the database and document.

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49. Medicaid

low Demand
Here's how Medicaid is used in Call Center Agent jobs:
  • Assist inbound customers regarding eligibility requirements for Medicaid and related health benefit programs.
  • Learned medical terminology while scheduling transportation for Medicaid clients to doctors' offices.
  • Contacted Medicaid members to scheduled home health evaluations with appropriate medical personnel.
  • Submitted bills for reimbursement to private insurers Medicaid and Medicare.
  • Researched other Medicaid providers and specialist for a seeking provider.
  • Assist consumers on completing application for Medicaid Eligibility.
  • Assisted providers in Texas Medicaid polices, verified reasons of recouped funds, stopped and resent Medicaid checks to providers.
  • Educate consumers about health plans offered through Medicaid and enroll them into the plan of their choice.
  • Negotiated prices to find the most cost efficient and reliable transportation for Medicaid members.
  • Determined if Medicaid clients are eligible for payment based upon medical bills received.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Work with Medicaid to provide individuals with state funded health care.
  • Answer calls for retiree employers and assisted with Medicare and Medicaid
  • Process plan enrollments and plan changes for Florida Medicaid.
  • Answer incoming calls from Providers, Medicaid & Marketplace.
  • Maintain a knowledge of GA Medicaid coverage guidelines.
  • Learn about CMS Medicare and Medicaid.
  • Assisted physicians and other healthcare personal with Medicaid approval processes in order to file claims appropriately.
  • Call center reservation agent, verified Medicaid info through MOHealth-Net.
  • Make Outbound calls to Medicare/Medicaid customers Educated customers with enrollment plans Communicate with different insurance customers to gain feedback for insurance companies

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50. Customer Grievances

low Demand
Here's how Customer Grievances is used in Call Center Agent jobs:
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Escalated challenging customer grievances to designated department for investigation.
  • Referred unresolved customer grievances for further investigation.
  • Referred unresolved customer grievances to designated departments.
  • Processed payments Resolved customer grievances or referred for further investigation.
  • placed catalog orders via telephone Refer unresolved customer grievances to designated departments for further investigation.

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20 Most Common Skill for a Call Center Agent

Customer Service36.9%
Telephone Calls10%
Phone Calls7.8%
Data Entry6.3%
Technical Support5.1%
Credit Card Transactions3.9%
Internet3.4%
Outbound Calls2.9%

Typical Skill-Sets Required For A Call Center Agent

RankSkillPercentage of ResumesPercentage
1
1
Customer Service
Customer Service
29.2%
29.2%
2
2
Telephone Calls
Telephone Calls
7.9%
7.9%
3
3
Phone Calls
Phone Calls
6.2%
6.2%
4
4
Data Entry
Data Entry
5%
5%
5
5
Technical Support
Technical Support
4%
4%
6
6
Credit Card Transactions
Credit Card Transactions
3.1%
3.1%
7
7
Internet
Internet
2.7%
2.7%
8
8
Outbound Calls
Outbound Calls
2.3%
2.3%
9
9
Customer Product Complaints
Customer Product Complaints
2.3%
2.3%
10
10
Customer Accounts
Customer Accounts
2.2%
2.2%
11
11
High Call Volume
High Call Volume
2.1%
2.1%
12
12
Troubleshoot
Troubleshoot
2%
2%
13
13
Client Information
Client Information
1.7%
1.7%
14
14
Billing Questions
Billing Questions
1.7%
1.7%
15
15
Scheduling Appointments
Scheduling Appointments
1.5%
1.5%
16
16
Potential Customers
Potential Customers
1.3%
1.3%
17
17
Job Knowledge
Job Knowledge
1%
1%
18
18
Service Information
Service Information
1%
1%
19
19
Service Calls
Service Calls
1%
1%
20
20
Medicare
Medicare
0.9%
0.9%
21
21
Outbound Shipments
Outbound Shipments
0.9%
0.9%
22
22
Appropriate Information
Appropriate Information
0.8%
0.8%
23
23
Available Resources
Available Resources
0.8%
0.8%
24
24
Customer Questions
Customer Questions
0.8%
0.8%
25
25
Communication Equipment
Communication Equipment
0.8%
0.8%
26
26
Customer Care
Customer Care
0.8%
0.8%
27
27
Health Care
Health Care
0.8%
0.8%
28
28
Customer Interactions
Customer Interactions
0.8%
0.8%
29
29
Computer System
Computer System
0.8%
0.8%
30
30
Verizon
Verizon
0.8%
0.8%
31
31
Appropriate Departments
Appropriate Departments
0.8%
0.8%
32
32
Payment Arrangements
Payment Arrangements
0.8%
0.8%
33
33
Additional Services
Additional Services
0.8%
0.8%
34
34
Alternative Solutions
Alternative Solutions
0.7%
0.7%
35
35
Directv
Directv
0.7%
0.7%
36
36
Process Orders
Process Orders
0.7%
0.7%
37
37
Improves Quality Results
Improves Quality Results
0.7%
0.7%
38
38
New Product Descriptions
New Product Descriptions
0.7%
0.7%
39
39
People
People
0.7%
0.7%
40
40
Personal Information
Personal Information
0.7%
0.7%
41
41
Appropriate Changes
Appropriate Changes
0.7%
0.7%
42
42
Customer Feedback
Customer Feedback
0.6%
0.6%
43
43
Product Information
Product Information
0.6%
0.6%
44
44
Comcast
Comcast
0.6%
0.6%
45
45
New Customer Information
New Customer Information
0.6%
0.6%
46
46
Appropriate Resources
Appropriate Resources
0.6%
0.6%
47
47
Sales Goals
Sales Goals
0.5%
0.5%
48
48
Accurate Information
Accurate Information
0.5%
0.5%
49
49
Medicaid
Medicaid
0.5%
0.5%
50
50
Customer Grievances
Customer Grievances
0.5%
0.5%

58,358 Call Center Agent Jobs

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