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Job outlook for call center agents in the United States
Call center agent job growth summary. After extensive research, interviews, and analysis, Zippia's data science team found that:
The projected call center agent job growth rate is -4% from 2018-2028.
About -105,300 new jobs for call center agents are projected over the next decade.
Call center agent salaries have increased 11% for call center agents in the last 5 years.
There are over 272,688 call center agents currently employed in the United States.
There are 131,722 active call center agent job openings in the US.
The average call center agent salary is $31,180.
Are call center agent jobs in demand?
No, call center agent jobs are not in demand. Call center agent demand is projected to decline -4% from 2018 to 2028.
Call center agent job and salary trends over time
Compare the number of call center agent jobs and the average call center agent salary over time.
Call center agent jobs over time
Call center agent job growth rate over time
| Year | # of jobs | % of population |
|---|---|---|
| 2021 | 272,688 | 0.08% |
| 2020 | 277,837 | 0.08% |
| 2019 | 286,696 | 0.09% |
| 2018 | 282,285 | 0.08% |
| 2017 | 272,796 | 0.08% |
Average call center agent salary over time
Call center agent salary by year
| Year | Avg. salary | Hourly rate | % Change |
|---|---|---|---|
| 2025 | $31,180 | $14.99 | +3.2% |
| 2024 | $30,205 | $14.52 | +2.8% |
| 2023 | $29,370 | $14.12 | +2.6% |
| 2022 | $28,622 | $13.76 | +1.8% |
| 2021 | $28,108 | $13.51 | +1.8% |
Call center agent jobs by state
The map below shows you the number of call center agent job openings in each state. The darker areas on the map show where call center agents earn the highest salaries across all 50 states.
Average salary: Job openings:
Most common states for call center agents
| Rank | State | Population | # of jobs | Employment/ 1000ppl |
|---|---|---|---|---|
| 1 | North Dakota | 755,393 | 438 | 58% |
| 2 | South Dakota | 869,666 | 448 | 52% |
| 3 | Nebraska | 1,920,076 | 874 | 46% |
| 4 | Maine | 1,335,907 | 610 | 46% |
| 5 | Montana | 1,050,493 | 479 | 46% |
| 6 | Iowa | 3,145,711 | 1,359 | 43% |
| 7 | Wyoming | 579,315 | 242 | 42% |
| 8 | Kansas | 2,913,123 | 1,174 | 40% |
| 9 | Delaware | 961,939 | 374 | 39% |
| 10 | West Virginia | 1,815,857 | 651 | 36% |
| 11 | Arizona | 7,016,270 | 2,405 | 34% |
| 12 | Vermont | 623,657 | 210 | 34% |
| 13 | New Hampshire | 1,342,795 | 447 | 33% |
| 14 | Missouri | 6,113,532 | 1,885 | 31% |
| 15 | Minnesota | 5,576,606 | 1,737 | 31% |
| 16 | Idaho | 1,716,943 | 530 | 31% |
| 17 | Pennsylvania | 12,805,537 | 3,872 | 30% |
| 18 | Illinois | 12,802,023 | 3,793 | 30% |
| 19 | Massachusetts | 6,859,819 | 2,053 | 30% |
| 20 | Rhode Island | 1,059,639 | 314 | 30% |
Most common cities for call center agents
| Rank | City | # of jobs | Employment/ 1000ppl | Avg. salary |
|---|---|---|---|---|
| 1 | Springville | 4 | 12% | $27,758 |
| 2 | El Cajon | 4 | 4% | $33,287 |
| 3 | Atlanta | 16 | 3% | $26,621 |
| 4 | Tampa | 7 | 2% | $28,490 |
| 5 | Orlando | 5 | 2% | $28,605 |
| 6 | Aurora | 4 | 2% | $33,238 |
| 7 | Jacksonville | 7 | 1% | $28,958 |
| 8 | Cincinnati | 3 | 1% | $32,098 |
| 9 | Houston | 9 | 0% | $28,485 |
| 10 | Chicago | 7 | 0% | $33,500 |
| 11 | San Antonio | 5 | 0% | $28,788 |
| 12 | Dallas | 4 | 0% | $28,372 |
| 13 | Los Angeles | 4 | 0% | $33,585 |
| 14 | Phoenix | 4 | 0% | $30,450 |
| 15 | Charlotte | 3 | 0% | $30,926 |