Call center agent work from home jobs

Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home. Compensation: * $75-$150 (per 1 hour session) * $300-$750 (multi-session studies) Job Requirements: * Show up at least 10 mins before discussion start time. * Participate by completing written and oral instructions. * Complete written survey provided for each panel. * MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date. Qualifications: * Must have either a smartphone with working camera or desktop/laptop with webcam * Must have access to high speed internet connection * Desire to fully participate in one or several of the above topics * Ability to read, understand, and follow oral and written instructions. * Call center representative agent experience is not necessary. Job Benefits: * Flexibility to take part in discussions online or in-person. * No commute needed should you choose to work from home remotely. * No minimum hours. You can do this part-time or full-time * Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products. * You get to review and use new products or services before they are released to the public. You must apply on our website and complete a set of questionnaire to see if you qualify. This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.

Job Details: Job Title: Customer Services Specialist II Work from home: Monday & Friday Onsite: Tuesday, Wednesday & Thursday Duration: 6 Months Summary: Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues. Process agent onboarding contracts. Verify insurance licenses, add appointments. Work with agents to ensure records are complete and validated. Utilize various systems and websites to ensure accuracy. Job Responsibility Reviews analyzes, evaluates, validates provider/producer information against business/credentialing requirements and maintains information on Credentialing databases. Supports extensive research and analysis of sensitive provider/producer issues; addresses data integrity issues. Process agent onboarding contracts. Verify insurance licenses, add appointments. Work with agents to ensure records are complete and validated. Utilize various systems and websites to ensure accuracy. Required Qualifications High School Diploma or GED (required) 1-3 years of customer service experience Insurance industry knowledge (preferred) Strong attention to detail and quality standards Excellent organizational skills with the ability to prioritize and manage multiple tasks Strong analytical and research skills Ability to work independently with minimal supervision Excellent verbal and written communication skills (emails, memos, letters) Ability to handle confidential information reliably and tactfully Proficiency with Microsoft Office applications (Word, Excel, Access) and internet-based tools Ability to build and maintain effective working relationships with internal teams and external partners Education Master's Degree level Family Nurse Practitioner program with current National Board Certification and State of Employment license to practice in the Advanced Practice Nurse role. About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ************************ US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Recruiter Details: Name:- Pihul Kumar Raj Email:- **************************** Internal Id #- 25-55013

We are hiring a customer service representative to manage customer queries and complaints. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Pay $18/HR (Monday-Friday Day Shift) Work Environment: In-office training for 10 weeks. After successful training this position will become work from home. Additional Info: Must have reliable transportation and home internet access Must have Long Term Care, Medicare, or Medicaid experience for this role Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out so that you can answer questions. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments, and complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Managing a team of junior customer service representatives. Ensure customer satisfaction and provide professional customer support. Customer Service Representative Requirements: High school diploma, general education degree, or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Excellent communication skills and Microsoft Office Suite

Work From Anywhere Entry-Level or Experienced Insurance • Investments • Mortgage Step into one of the largest & most secure industries in the U.S. no experience needed. We'll train you and cover your licensing so you can work part-time, full-time, or even build your own brokerage. Why This Opportunity Stands Out: Paid training + State & Federal licenses (covered) Flexible schedule perfect for travelers or stay-at-home professionals No quotas or income caps Residual income + bonuses + stock options Tax advantages (1099 contractor) We're Looking For: Self-starters who are motivated, trustworthy, and ready to learn sales, networking, and leadership skills. Requirements: 18+ & no felony record Reliable Wi-Fi & Zoom access

Be part of our home-based fundraising team! ***WORK FROM HOME*** A call center job you can be proud of! We work to make the country a more equitable, fair, and inclusive place 30 second apply from mobile or computer - no resume needed Don't just get a new job... Get trained to be a professional fundraiser Make a difference every day Work from home Make a difference one phone call at a time! Integral Resources has been doing fundraising for Democrats like Raphael Warnock, Jon Ossoff, and Barack Obama for 30 years We raise the money needed to fuel House, Senate, and Presidential campaigns, and progressive non-profits. We are looking for: Fundraisers of all backgrounds, no experience needed We can train working mothers or fathers Great for students Perfect for retired people Get paid for work volunteers used to do We offer Mothers hours and Fathers hours, so you don't need childcare We can get you up to speed on politics We want to hire you if you are older, younger, overqualified, or never worked We need help raising the money our clients use to influence elections We only work for groups dedicated to equality from income to gender Qualifications: High school or equivalent Like to talk to people? Persistent! Ability to read and understand information Basic computer skills Desktop, laptop, or Chromebook computer with a webcam A quiet workspace A reliable Internet connection Headset (with mic) The Job: Regular W-2 paycheck Paid Every Friday Room to advance (every director in the company came in as a caller) Health Insurance after 90 days (over 30 hours a week) Flexible schedule! Associated topics: call center, coordinator, customer care, customer service representative, internship, service, service representative, telephone, telephone service representative, TSR Do you have the minimum required equipment to do the job? Do you the ability to work the schedule? Can you start right away and start getting paid? Apply today! You can also check us out on the web at www.integralresources.com

Immediately hiring Part Time Call Center Agents at notify MD! Call Center Agents at notify MD provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client. Customer service experience is a plus, but not required. This is a work from home position.** Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls. To be successful in this role, you must have: A welcoming voice with an upbeat tone Strong command of the English language with good spelling and grammar Computer skills in a Windows based environment Good attendance The ability to type 35 words per minute or more Broadband Internet - you must pass our speed test 1 GB of available space A Windows PC or laptop with a direct Ethernet connection (no wi-fi) (or can get) a USB headset with microphone - no wireless Bilingual Spanish and/or French is a plus! Compensation: $20 / Hour Shifts Offered: Part Time - approximately 16 hours a week Hours vary from 4p to 10p EST Mon-Fri One weekend shift is required - Sat OR Sun Training will last approximately 1-2 weeks. Once training is complete, you will move to your new set schedule. notify MD is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. Don't miss out on this opportunity - Apply Today!

Job Description: Join our team as a PART TIME Call Center Agent, where you'll play a crucial role as the primary point of contact for customers across multiple industries, including law firms. Your responsibilities will include handling inbound and outbound calls, managing legal contracts, ensuring compliance, and providing exceptional customer service. Responsibilities: Customer Support Excellence: Serve as a liaison for customers, handling inquiries, resolving issues, and delivering top-notch service standards. Contract Closing Expertise: Manage legal contract finalization, ensuring accuracy and compliance with legal guidelines. Compliance Assurance: Ensure adherence to regulatory standards and company policies. Cross-Functional Collaboration: Collaborate with legal and compliance teams to escalate issues and obtain approvals. Industry Knowledge: Acquire comprehensive knowledge across various sectors to effectively address customer inquiries. Communication Mastery: Utilize excellent verbal and written communication skills to interact with customers. Problem-Solving: Analyze issues, troubleshoot problems, and provide efficient solutions. Product/Service Expertise: Stay updated on industry trends and company services to assist customers effectively. Adaptability/Flexibility: Adapt to different industry protocols and procedures seamlessly. Qualifications: Customer Service Experience: Minimum 1 year in a customer-facing role, preferably in a Call Center or Intake Department. Legal Intake Experience: Minimum 1 year in a Law Firm handling direct phone contact or intake coordination (PREFERRED) Versatility: Ability to multitask and thrive in a fast-paced environment. Communication Skills: Excellent verbal and written communication in English and Spanish. Adaptability: Quick learner with the capability to adapt to changing procedures and software. Problem-Solving Skills: Strong analytical and problem-solving abilities. Residency: Must reside in the United States. Why Join Us: Diverse Exposure: Engage with customers from various industries, broadening your skillset. Career Development: Ongoing training and growth opportunities. Team Environment: Collaborative workspace fostering innovation and mutual support. Compensation and Benefits: Wages: Starting at $12/hr base, with performance-based incentives and bonuses. Training: $11/hr during the 2-week training period. Shift Differentials: Additional pay for evening, night, and weekend shifts. Contract Signing Bonus: $2.50 bonus per successfully signed contract, with monthly payouts. Billable Capacity Bonus: Earn up to an additional $2.00/hr based on performance metrics. Additional Incentives: Including customer satisfaction and attendance bonuses. Earning Potential: Top-performing agents can earn between $35,000 and $47,000 annually. Begin your journey with us, delivering exceptional customer service across diverse industries while advancing your career in a dynamic and supportive environment. This is a contract position with potential for advancement. Apply now to join our team!

We are seeking a highly motivated and customer-centric individual to join our growing team as a Remote Call Center Agent. providing our clients with accurate and valuable insights to help them make informed business decisions. As a Remote Call Center Agent, you will be responsible for handling inbound and outbound calls from our clients, conducting surveys and gathering feedback, and providing exceptional customer service. Your main goal will be to ensure customer satisfaction and help our clients gather valuable information to improve their business strategies. Key Responsibilities: - Handle inbound and outbound calls from our clients in a professional and courteous manner - Conduct surveys and gather feedback from customers on various products and services - Collect and record accurate data from each call to provide detailed reports to our clients - Provide exceptional customer service and address any concerns or questions the customer may have - Meet daily call quotas and ensure quality standards are met - Continuously update and maintain client databases with accurate and relevant information - Collaborate with team members and other departments to identify and solve customer issues - Keep updated on new products and services to effectively communicate information to customers Qualifications: - High school diploma or equivalent - Proven experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong problem-solving and multitasking abilities - Ability to work independently and in a team environment - Proficient with computers and technology (Microsoft Office, CRM software) - Availability to work flexible schedules including evenings and weekends - Strong work ethic and self-motivated - Experience in market research or surveying is a plus but not required Why work for us? - Work from the comfort of your own home - Competitive salary and performance-based bonuses - Opportunities for career growth and development - Comprehensive training and support from our knowledgeable team - Fun and positive work environment - Be part of a growing and innovative company in the market research industry Apply now and join our team of passionate and driven individuals at Flourish Research. Grow with us and help our clients thrive! Additional Information All your information will be kept confidential according to EEO guidelines.

Florida Medical Clinic Orlando Health Onsite training for 8 weeks in Land O' Lakes, FL. Job Title: Call Center Agent Department: Call Center Status: Full Time Hours: Monday - Friday, 8:00 AM to 5:00 PM. Job Summary: To deliver excellent patient centered service while providing information regarding services to patients, hospitals, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling and other patient requests based on provider protocols and Florida Medical Clinic policies and procedures. Why is Florida Medical Clinic Orlando Health your best place to work? ✅ Education & Career Growth - Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs. ✅ Health & Wellness - Comprehensive medical, dental, vision, free virtual visits, and well-being programs. ✅ Financial & Retirement - Up to 5% employer match on retirement contributions. ✅ Work-Life Balance - Four weeks of paid parental leave, PTO, and flexible leave options. ✅ Family & Pet Support - Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance. Responsibilities Essential Functions. • Answers assigned department/queue overflow calls, maintaining approved standards • Answers phones and assists callers • Follows tasking guidelines and provides accurate and complete information • Addresses Web Appointment Requests as assigned • Completes the end of day process • Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state, and local standards. • Maintains compliance with all Orlando Health policies and procedures. • Performs all other duties as assigned. Other Related Functions • Performs other incidental and related duties as required and assigned • Maintains an organized and clean work area • Participates in maintenance of clinical supplies Qualifications Education/Training High School Diploma or equivalent required Licensure/Certification None Experience • Two (2) years of related experience required. Relevant experience may include, clerical customer service, call center / high volume phones (200 calls or more daily), physician office, insurance billing, or other health care related • Additional (1) year clinical experience (CMA, MA, CNA), or experience in a health care or hospitality-related industry working with a concierge-style or call center service model preferred • A working knowledge of medical terminology preferred • High level of general computer literacy required, may be demonstrated by successful experience with a variety of computer software packages and/or systems. • Must have excellent interpersonal, customer service, and communication skills. • Must be able to perform under stress when confronted with emergency, critical, or unusual situations. • Must be able to multi-task effectively, maintaining a high standard of patient focus while making generalizations, evaluations, or decisions based on sensory or judgmental criteria. Orlando Health proudly embraces and honors the individuality of our team members. By sharing different ideas and perspectives and working together as a team, we are better able to relate to, care for and authentically serve our patients and families who make up the collective populations in our community. So, no matter who you are, what you believe or how you express yourself, you are welcome here.

We are seeking dependable and customer-focused Remote Call Center Agents to join our growing team. This full-time, remote position involves handling a variety of inbound and outbound calls to support our customers across several key departments: Member Services: Inbound customer support Retention: Inbound retention and customer engagement Pre-Cancel Services: Outbound re-engagement and light collections Third-Party Collections: Available by request only Schedules & Availability Training Schedule: Monday to Friday, 9:00 AM - 6:00 PM CST (First two weeks) Post-Training Schedule: Monday to Friday, 10:00 AM - 7:00 PM CST Attendance Requirements: 100% attendance required during training Ongoing attendance must meet a minimum of 93% to qualify for bonuses Key Responsibilities Handle a high volume of inbound and outbound customer calls Resolve customer inquiries efficiently and professionally Document all call activity accurately using internal systems Adhere to all compliance and operational guidelines Maintain performance metrics including attendance and key performance indicators (KPIs) Requirements Fluent in spoken and written English Basic computer literacy and ability to navigate multiple applications Must pass a background check Professional communication skills and customer service aptitude 100% attendance required during the first 3 weeks of training Work Environment Requirements A private, quiet, and secure workspace free from distractions No public or shared environments permitted during work hours Technical Requirements Desktop or laptop computer (Windows 10 or 11 only; Mac and Chromebooks not supported) Dual Core 2 GHz processor (or better) Minimum 4GB RAM At least 80GB available hard drive space Monitor: 18” or larger, with a resolution of 1920x1080 Wired keyboard and mouse (wireless peripherals not allowed) Wired headset with noise-canceling microphone Hard-wired high-speed internet connection (no Wi-Fi or satellite connections): Minimum download speed: 20 Mbps Minimum upload speed: 10 Mbps Firewalled router required (direct modem connections are not permitted)

Job Description We are seeking a highly motivated and customer-centric individual to join our growing team as a Remote Call Center Agent. providing our clients with accurate and valuable insights to help them make informed business decisions. As a Remote Call Center Agent, you will be responsible for handling inbound and outbound calls from our clients, conducting surveys and gathering feedback, and providing exceptional customer service. Your main goal will be to ensure customer satisfaction and help our clients gather valuable information to improve their business strategies. Key Responsibilities: - Handle inbound and outbound calls from our clients in a professional and courteous manner - Conduct surveys and gather feedback from customers on various products and services - Collect and record accurate data from each call to provide detailed reports to our clients - Provide exceptional customer service and address any concerns or questions the customer may have - Meet daily call quotas and ensure quality standards are met - Continuously update and maintain client databases with accurate and relevant information - Collaborate with team members and other departments to identify and solve customer issues - Keep updated on new products and services to effectively communicate information to customers Qualifications: - High school diploma or equivalent - Proven experience in a customer service or call center role - Excellent communication skills, both verbal and written - Strong problem-solving and multitasking abilities - Ability to work independently and in a team environment - Proficient with computers and technology (Microsoft Office, CRM software) - Availability to work flexible schedules including evenings and weekends - Strong work ethic and self-motivated - Experience in market research or surveying is a plus but not required Why work for us? - Work from the comfort of your own home - Competitive salary and performance-based bonuses - Opportunities for career growth and development - Comprehensive training and support from our knowledgeable team - Fun and positive work environment - Be part of a growing and innovative company in the market research industry Apply now and join our team of passionate and driven individuals at Flourish Research. Grow with us and help our clients thrive! Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionWe are looking for motivated and reliable Virtual Call Center Representatives to join our growing team. This is an excellent opportunity to work from home while representing top-rated home improvement brands in a professional, fast-paced environment. We are committed to setting our employees up for success. Placement will be based on your qualifications and fit so you can start in the position where you will thrive. About the Position As a Virtual Outbound Call Center Representative, you will contact prospective homeowners who have expressed interest in specific home improvement services. Your goal is to build rapport, confirm details, and schedule appointments. There is no cold calling and no selling involved. This is a remote position that requires focus, consistency, and professionalism. Schedule Monday through Friday between 9:00 AM and 7:00 PM Central Time One weekend day required (minimum of 4 hours) Fixed schedule, but you may build within company hours Requirements Outbound call center experience is required Strong communication and listening skills Professional and courteous phone presence Ability to meet and exceed goals and performance metrics Comfortable multitasking between phone conversations and computer systems 35 WPM minimum typing speed Quick to apply feedback and eager to improve Reliable and self-motivated with a positive team attitude Able to commit to a consistent Full time work schedule Must be a Georgia resident Pay and Benefits $15.00 $17.00 per hour based on experience Pay increase after 30 days of employment Paid Time Off (PTO) after 90 days for both full-time and part-time employees Paid online training Career advancement opportunities many of our team members have moved into management roles Home Office and Technical Requirements You will log into our system from home using your own computer and internet connection. No personal phone is required. All applicants must meet the following technical requirements: High-speed wired internet connection (Wi-Fi not accepted; must plug directly into modem) Windows 11 or higher operating system with at least 8 GB of RAM and a 2.10 GHz or higher processor Webcam for virtual meetings and training Microsoft Office or OpenOffice, and either Chrome, Firefox, or Safari browsers Headset provided after hire If you are excited about this opportunity, we want to hear from you! Applying is quick and easy - click below to get started now. Please fill out this application from the home computer that you would use if you were hired for this position. By pressing "apply", you give us consent to follow-up with you about this job opportunity by call, pre recorded message or text message at the phone number above and that contact may be through an automated system or manually dialed. Consent to contact your cell phone is not required. If you prefer for us to not contact your cell phone, please provide another number. You also give us consent to contact you about this job opportunity and future job opportunities by email.

Job Description Work Hours: Must have flexible open availability Pay Range: $16.00/hr Reports to: AHS General Manager Job Type: Full-time About AnswerNet: AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Job Summary: Customer-focused L1/L2 Helpdesk Technician responsible for providing first and second-level technical support to end-users for issues related to hardware, software, and network systems. This position will involve researching, diagnosing, troubleshooting, finding solutions, and taking ownership of customer-reported issues to ensure they are resolved. When necessary, unresolved issues should be escalated to the appropriate internal teams following standard procedures. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to efficiently troubleshoot and resolve issues. Responsibilities: Inbound and Outbound Calls Serve as the first point of contact for end-users seeking technical assistance via phone, email, or helpdesk tickets. Root cause analysis probing Providing immediate solutions to common user issues. Ticket Routing Document accurate records of all support requests, resolutions, and follow-ups. Knowledge Base Utilization Responsible for the ongoing maintenance of AnswerNet's desktop environment. Creates and maintains user e-mail accounts. Virtual Machine and or Remote Desktop support Oversee monitoring network systems, including network outages. Ensuring service level agreements are met. Managing user accounts and their associated attributes, such as name, email address, password, security groups, and multifactor authentication in Azure AD, or through Microsoft Active Directory on Windows Server 2016, 2019. Install, configure, and troubleshoot hardware, software, systems, networks, printers, and scanners. Required Qualifications: Ability to work from home (this is a remote position) Prior Technical Support or Help Desk experience High School Diploma or equivalent Phone Etiquette History of Customer Service Excellent verbal, writing, grammar, and communication skills Critical Thinking and Problem-Solving skills Attention to Detail Familiarity with Help Desk Applications (Ex. Zendesk, FreshService) Familiarity with VOIP or Telephony services Ability to provide step-by-step technical help, both written and verbal Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified IT Professional) are a plus WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet dedicated place to work free from distractions including pets and children.

Call Centre Agent - fully remote The role and company: Global Consultancy requires accomplished Call Center Agents / Customer Service Advisors, to work remotely (Anywhere in The USA) and give a first-class customer experience for their client, for a new call center for a major financial company, providing telephone, email and webchat assistance. This is a W2 Contract position. Candidates should have a minimum 4 years experience as a Call Center Agent / Customer Service Representative. Details for the Call Center Agent / Customer Service Specialist position are: This is an initial 9 months W2 contract role (no PTO). It has the possibility of going on longer than this. Role is fully remote / work from home (Anywhere in The USA). Equipment will be provided, and training paid. Initial Team Size will be around 12 people, made up of Call Center Agents, QA/ Report Writer, Team/ Shift Leaders and a Manager. This is likely to grow. This is a new call center for the client. Strong experience working in customer services and/ or a call center for a reputable organization. PC Literate MS Office and CRM/ Call Logging systems experience (Client is using Amazon Connect and you will be given training if you have not used it). It will be Inbound/ outbound calls, emails and webchats. Shifts between 8am and 10pm Eastern Time, Monday to Friday and 8am to 5pm on occasional/ rota Saturdays, up to 40 Hours per week. You will need to be available/ flexible to work all shifts. Interviews will be taking place via teams, with a view to starting (after checks completing), in July. To discuss the position in more detail, please send me your CV and contact details, for the Call Center Agent/ Customer Service Advisor position, many thanks.

Job Description Customer Service Agent - Remote Job Type: Full Time - Work from Home Hours: Varies with flexibility across all seven days of the week, including overnights Salary: $14.00 Benefits: Available after 60 days for full-time employees About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year. Job Summary: We are looking for remote customer-oriented service representatives who provide high-level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: Manage large amounts of inbound calls and make consistent outbound calls. Identify and assess customers' needs to achieve satisfaction Provide accurate, valid, and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution Keep records of customer interactions, process customer accounts, and file documents Follow communication procedures, guidelines, and policies Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: Proven customer support experience or experience as a client service representative Track record of over-achieving quota Strong phone contact handling skills and active listening Customer orientation and ability to adapt/respond to different types of characters Must be a strong communicator: strong verbal, written, and interpersonal communication skills Ability to multitask, prioritize, and manage time effectively Proficient in typing Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training. Flexibility with scheduling and work hours At least 1 year of previous high-volume call center experience Experience working with an automatic dialer Must be computer literate Pleasant phone demeanor Experience in both Inbound and Outbound environments Other requirements may vary as determined by management. Driven by Success: they want to constantly innovate and push themselves, and your team, to be the best in the industry least one year of previous high-volume call center experience WAH Requirements: PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) Hard-wired high-speed internet connection (ethernet cable) USB-connected Headset Webcam A quiet, dedicated place to work free from distractions, including pets and children.

Job Description TPV Bilingual Call Center Agent Job Type: Full-Time Hours: 11 am - 7 pm with 7 days flexibility Salary: $12.75 About AnswerNet AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year. Job Summary: We are looking for remote, bilingual, customer-oriented service representatives who provide high-level customer service solutions to all customers/clients daily. Answer all incoming calls using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer while adhering to all company policies and procedures. Job Duties / Responsibilities / Essential Functions: ● Manage large amounts of inbound calls. ● Identify and assess customers' needs to achieve satisfaction ● Provide accurate, valid, and complete information by using the right methods/tools ● Meet personal/customer service team sales targets and call handling quotas ● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure the resolution ● Keep records of customer interactions, process customer accounts, and file documents ● Follow communication procedures, guidelines, and policy. ● Take the extra mile to engage customers Required Knowledge /Skills / Abilities / Qualifications: · Proven customer support experience or experience as a client service representative · Strong phone contact handling skills and active listening · Customer orientation and ability to adapt/respond to different types of characters · Must be a strong communicator: strong verbal, written, and interpersonal communication skills · Ability to multitask, prioritize, and manage time effectively · Proficient in typing · Must be a peer leader: exemplary attendance, positive attitude, professional conduct, and high-level customer service skills · Solution-Oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience · Computer Skills: familiarity with Windows, and Microsoft Office, and the ability to quickly learn new software with provided training. · Flexibility with scheduling and work hours · Other requirements may vary as determined by management. · Driven by Success: they want to constantly innovate and push themselves, and their team, to be the best in the industry · MUST BE COMPUTER LITERATE · Pleasant phone demeanor · Bilingual Spanish/English WAH Requirements: ● PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible) ● Hard-wired high-speed internet connection (ethernet cable) ● USB-connected Headset ● Webcam ● A quiet dedicated place to work free from distractions including pets and children.

Job Description Do you want to help create a cleaner power supply? Are you looking to launch your career in the growing renewable energy industry? Do you have high attention to detail and the ability to prioritize effectively during busy periods? Will you work a shift position that gives you a three-day weekend every other weekend? If you answered yes to all of these questions, then read on to learn more about the Remote Operations Center (ROC) at Scout Clean Energy. What does a Remote Operations Center Operator Do? ROC Operators are “behind the scenes” employees that are critical to maintaining a safe and reliable electric supply. A team of operators in our Boulder, Colorado, office provides real-time support to Scout's growing portfolio of operating projects across the country. Operators use the graphical user interfaces on their large display monitors to identify potential barriers to efficient operation of the wind turbines, inverters, PV/BESS, and substation assets. No two shifts will look the same, but here are a few examples of what you may encounter during a shift as a ROC Operator at Scout: Building and maintaining relationships with primary stakeholders and market participants (including power purchasers, scheduling entities, system operators and facility technicians) to optimize performance. Informing grid operators about planned and unplanned outages at the plant. Coordinating with facility managers as they perform on-site maintenance. Monitoring our data acquisition equipment. Providing detailed notes about the events of the day in a formal (digital) logbook. Providing informal updates to Scout executives as the need arises. Compiling or reviewing standard reports that are viewed by senior leaders at Scout or our business partners. In addition, the ROC Manager will provide each ROC Operator with a set of side work to complete during slower times on shift. These tasks will be tailored to the strengths of each Operator. Some examples may include Extracting, and potentially analyzing, data about the facility's production as compared to the schedule filed with the grid operator. Completing ongoing training and certifications, such as NERC, PJM, or CompTIA. Assisting to build or refine operational tools. Assist with adding newly constructed sites to our data acquisition infrastructure. Participate in review and revision of operational procedures. Participate in cybersecurity audits of our site networks. What is the vision for success in the ROC? Scout's ROC will provide world-class operations monitoring with a safety and regulatory compliance focus, while optimizing asset value and operational efficiency. You will work in a place that encourages you to Prioritize Safety and Compliance Demonstrate Brilliance in the Basics Understand the Why Pursue Continuous Improvement and Collaboration Support Data-Driven Decision Making Why is the ROC a great place to launch a career in renewable energy? ROC Operators build their understanding of renewable energy generation from the ground up. Plant operations are the heart and soul of a renewable energy firm's business and will serve you well throughout your career. In addition to long-term career opportunities within Operations, understanding what is physically happening at the facility is outstanding preparation for roles in asset management, commodity trading, development, site engineering, transmission, manufacturing, and project finance, among others. Why is shift work appealing to so many people? Scout's ROC uses a 2-2-3 shift schedule. You would typically work a combination of days and nights over a two-week period. The big draw? Every other weekend is a three-day weekend. You leave your work at the office; when your shift ends, you are truly “off duty.” Every other week will include some overtime hours (paid at 1.5 times the base hourly rate). Increased pay rate for work on company-recognized holidays. Paid time off in addition to the standard seven days off every two weeks. Ability to increase pay by picking up additional shifts. Requirements What kind of experience do I need to be successful as a ROC Operator? Scout is accepting applications for ROC Operators at all levels. The successful entry-level candidate's background will look something like this: A demonstrated desire to continuously learn and improve. Strong verbal and written communication skills. High attention to detail and the ability to work proactively and productively without direct supervision. Basic proficiency with Microsoft Office, especially Excel. Ability to work as part of a shift rotation and team. Experience with SCADA or real-time operations in a manufacturing environment is desired but not required. Authorized to work in the United States without sponsorship. More experienced operators may have some of the following qualifications: Previous experience in real-time operations roles (in a power, manufacturing, or military setting). At least one year of previous work with SCADA systems. Currently hold or previously held NERC, PJM, or CompTIA certifications. Previously held a leadership role in a power-sector ROC. What type of training can I expect to receive at Scout? All of the specialized knowledge you need will be learned on the job - through a combination of formal training, self-study, and learning by doing. At the heart of the Operator training is the why. Not just why the ROC exists, but why the Operator performs each task required during shift. The ROC Manager's philosophy is that by starting with “why”, and then focusing on picking the right “how” to accomplish a task, Operators are empowered with the knowledge, skills, and abilities to respond to dynamic events on shift. Once the Operator evaluates each situation and understands why and how, they can decide “what” to do. The steps to execute that “what” will be clearly described in standard procedures. This facilitates consistency in operations from one shift to the next and results in a highly professional way to calmly and quickly act in a dynamic environment. Timeline, Location, and Pay We have an immediate opening for this role. You can expect to hear back from us within one month of your application and to be considered for any roles that open within 6 months of your application. It will be expected that the ROC Operator will work from our ROC in Boulder, CO. This is not a remote-work assignment. Scout's Values Mission-Orientation. High achievers who want to make a difference in this world and contribute to Scout's stated mission. Teamwork. Respectful and appreciative colleagues with strong interpersonal skills and a commitment to fostering positive relationships across organizational boundaries to deliver on shared team goals. Safety. Uncompromising advocates for the health and safety of fellow employees, contractors, customers, and community members. Integrity. Ethical professionals who do the right thing even when it is difficult. Initiative. Resourceful self-motivators who thrive in a fast-paced, entrepreneurial environment because of their exceptional leadership, work ethic, and organizational skills. Intelligence. Problem-solving learners who can make informed decisions quickly and create innovative and pragmatic solutions to challenging problems. Invitation to Women and U.S. Underrepresented Groups We encourage applications from all demographics and especially those that are traditionally underrepresented in the energy industry. Consistent with our core values, Scout celebrates the diversity of thought and experience that comes from a range of backgrounds including, but not limited to, gender, race, and ethnicity. Invitation to Veterans Scout welcomes veterans of the United States Armed Forces to apply for this position. Scout includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty. Benefits This position is paid hourly based on actual hours worked. The straight-pay rate for an entry-level operator is $30/hour, and the hourly rates for more experienced operators increase in a tiered structure based on experience and qualifications. We follow standard pay practices for hourly employees, including 1.5x the base rate for overtime and 2x the base rate for holiday pay. Opportunities for advancement within the ROC team exist and are achievable within a year of starting. Scout offers a full range of benefits, including medical/dental/vision insurance with attractive premiums, 401(k) match, STD, LTD, an Employee Assistance Program, and a range of optional supplemental insurance coverage.

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