Call center agent jobs in Kansas City, KS - 407 jobs
All
Call Center Agent
Call Center Representative
Call Center Specialist
Customer Service Agent
Customer Service Representative
Customer Support Agent
Dispatcher / CSR
Fox Service Company 4.0
Call center agent job in Shawnee, KS
Mission Plumbing Heating & Cooling is seeking a Dispatcher/Customer Service Representative to join our Shawnee, Kansas team!
The Customer Appointment Specialist creates and organizes service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience. We are looking for upbeat, empathetic sales-minded appointment setters who have a strong desire to ensure excellent customer experiences and be part of a winning team!
As a Dispatcher/Customer Service Representative, your essential responsibilities will include but are not limited to:
Provide top-notch customer service to both internal and external customers.
Take incoming customer calls.
Schedule work for all service lines (HVAC & Plumbing)
Prioritize calls according to urgency and importance (emergency vs non-emergency).
Maintain the dispatch board.
Inform customers of the progress of service operations while ensuring that Technicians operate in a cost-effective fashion.
Ensure Technicians are on route and show up on time.
Verify Technicians have included photos, notes, and adequate detail in work orders.
Daily follow-up on assigned service line.
Administer proposals/quotes in a timely manner (within 24 hours). Work with department manager to ensure more complex quotes are issued on time and accurately.
Courtesy call all residential customers once work is completed to ensure customer satisfaction. Send online review requests after courtesy call is completed and all issues are resolved.
Take part in the Saturday rotation and closing shifts.
Ensure all jobs are closed out accurately and in a timely fashion.
Qualifications:
High School Diploma or GED required. Experience in large service operations preferred.
Advanced customer service skills required.
Excellent time management and organization skills.
Proven ability to handle multiple projects and meet deadlines. Must be able to multi-task.
Excellent written and oral communication skills
Strong organizational, problem-solving, and analytical skills
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
Strong interpersonal skills.
Ability to deal effectively with a diversity of individuals at all organizational levels.
Good judgement with the ability to make timely and sound decisions.
Creative, flexible, and innovative team player.
Ability to work under high pressure effectively and maintain positive attitude.
$27k-35k yearly est. 4d ago
Looking for a job?
Let Zippia find it for you.
Customer Service Representative
Pride Health 4.3
Call center agent job in Lees Summit, MO
Pride Health is hiring a Administration - HR Service Center Rep I to support our client's medical facility based in Lees Summit MO 64063. This is a 3-month assignment with the possibility of a contract-to-hire opportunity and a great way to start working with a top-tier healthcare organization!
Job Title: Administration - HR Service Center Rep I
Location: Lees Summit MO 64063
Pay Range: $17 per hour
Schedule:
1: 7-4PM CST
2: 8-5PM CST
2: 9-6PM CST
Duration: 3+ Months (with potential for extension)
*Pay rate is based on years of experience and educational qualifications.
Job Summary:
We are seeking a dedicated and detail-oriented HR Service Center Representative to serve as the first point of contact for inbound HR-related inquiries. This role supports employees by responding to questions about benefits, policies, employee relations, recruitment, learning & development, and performance management. You'll handle Tier 1 inquiries via phone, email, and other channels-escalating complex cases when needed-and maintain accurate records of each interaction.
Key Responsibilities:
Place outbound calls to contact life insurance applicants. Complete interview with applicant or leave a message for a return call
Gather medical, financial, occupational, and avocation histories during interview.
Review and edit information collection during the interview for quality assurance purposes.
Use the C4 call management system, Dialer, and Avaya Phone System to make telephone calls. log call attempts, document information with orders as necessary and record call results.
Learn the specific requirements stipulated by each client company.
Respond to the needs and request of clients, staff and management in a professional and expedited manner.
Observe all compliance policies and safety policies and procedures as outlines in the Safety Manual or safety matters included in other special trainings.
Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all of the duties and responsibilities, but rather a general description of work performed by the position.
Qualifications:
High School Diploma or equivalent (required); Associate's Degree (preferred).
Bilingual In Spanish is must
Pride Global offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.
About Pride Health
Pride Health is Pride Global's healthcare staffing branch, providing recruitment solutions for healthcare professionals and the industry at large since 2010.
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.
Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Interested? Apply today!
$17 hourly 1d ago
Airport Customer Service Agent
GAT 3.8
Call center agent job in Kansas City, MO
As a customer service agent you are the first impression of a passengers airport experience. Customer Service positions encompass checking in and ticketing passengers, escorting passengers to and from aircraft, and resolving customer complaints. Proficient use of a computer is needed as well as EXCELLENT customer assistance to passengers. This position requires working in a fast paced environment with time constraints to meet published departure goals. A professional and positive image must be consistently displayed by the employee.
Responsibilities:
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Agents are also required to operate jetways to place them in position prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
You may be responsible for escorting unaccompanied minors and disabled passengers throughout the airport.
Work independently without direct supervision.
Requirements:
Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, speak, and understand the English language.
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays
$25k-32k yearly est. 11d ago
Call Center Agent - Nights B
Hallcon
Call center agent job in Overland Park, KS
Position: CallCenterAgent (In-Office, Night Shift - B Schedule) Location: Lenexa, KSPay: $17.30 / +3.00 for a base rate of $20.30Schedule: 4:50 PM - 5:00 AM // Thursday, Friday, Saturday, and Alternate Wednesday Company Overview:Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients-including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.
About the Role:We're seeking a reliable, detail-oriented Driver CallCenterAgent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.
What You'll Do:
Coordinate and ensure timely coverage of driver trips
Monitor trip accuracy and provide support where needed
Escalate issues to field operations or customers when appropriate
Maintain up-to-date and accurate records in our internal systems
Communicate professionally with field management and other team members
Take on additional tasks as assigned
Why You'll Love Working Here:
Meaningful work that keeps essential industries moving
Supportive, responsive leadership and a collaborative team culture
Equipment provided and systems in place to help you succeed
Opportunity to grow within a stable, purpose-driven organization
High autonomy with clear expectations
Competitive pay and benefits in a casual, professional work setting
What We're Looking For:
Excellent attendance and reliability-your presence matters
Strong typing and 10-key skills
Solid phone communication and customer service abilities
Comfortable working in an office environment
High school diploma or equivalent
6+ months of dispatch or customer service experience (preferred)
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
$17.3-20.3 hourly 15d ago
Call Center Representative
Polestar Plumbing Heating & Cooling
Call center agent job in Shawnee, KS
Job DescriptionDescription:
Who We Are:
Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers-delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us:
$21-$23 per hour
PTO and Paid Holidays
Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages.
Paid $15,000 Life Insurance and Long-Term Disability coverage
What You'll Be Doing
Answer incoming calls and respond to customer inquiries in a professional and efficient manner
Schedule service appointments and dispatch technicians using industry-specific software
Communicate effectively with customers, technicians, and internal teams to ensure timely service
Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach
Maintain accurate records of customer interactions, jobs, and billing details
Provide support to field teams and assist with general administrative tasks as needed
Our 3 Step Hiring Process: At Polestar, we know great talent moves fast-and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24-48 hours!
Apply Submit your application online or via email with your resume and relevant details. (***************************)
Phone Screen If your experience is a match, our team will reach out-often the same day-for a brief phone interview.
In-Person Interview If the phone screen goes well, we'll schedule an in-person interview-usually within 24 hours. You'll meet with team members, ask questions, and learn more about working at Polestar.
Requirements:
MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY. This is NOT going to be a Monday-Friday schedule
Strong understanding of HVAC terminology, services, and scheduling practices
Excellent communication and interpersonal skills
Ability to work in a high-volume, fast-paced environment
Proficiency with dispatching and CRM software (e.g., Service Titan, Housecall Pro, etc.)
Strong organizational skills and attention to detail
Location:
7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar-apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.
Requirements:
$21-23 hourly Easy Apply 2d ago
988 Crisis Call Center Representative/Peer
Wyandot Behavioral Health Network 3.5
Call center agent job in Kansas City, KS
Purpose:
Wyandot BHN is looking for Clinical Professionals to perform behavioral health crisis hotline intervention, brief screening, and referrals for various services in its 24/7, 988 CallCenter. The Intent of the 988-phone number is to prevent suicide, divert individuals from hospitals and law enforcement contact, and support individuals in navigating resources to meet their needs. This team will be embedded in the Crisis Department of Wyandot BHN.
Duties Include:
· Answer 24-hour 988 crisis line calls, providing empathetic and compassionate support.
· Assess suicide risk and other safety-related concerns along with evaluating the needs of the callers.
· Making the least restrictive level of care recommendations and coordinating care for the callers.
· Conduct outreach calls to individuals identified in need of support.
· Develops complex intervention plans to address the clinical needs of callers.
· Collaborates with the Wyandot Mental Health Center teams and other community agencies to advocate for callers.
· Helps develop safety plans to best support the health and wellness of callers.
· Forwarding of all necessary documentation regarding services provided and assisting with data collection in support of Program goals.
Maintains needed training to meet job expectations, compliance, and position competency.
Follows and complies with all local, state, and federal regulations, laws, and standards including all job-specific guidelines and codes.
Follows all organizational and departmental policies, procedures, and practices including those outlined in the employee handbook or other work-related references and resources. Upholds and activity demonstrate the Mission, Vision, and Values in all interactions.
Upholds confidentiality and proper safeguarding and handling of Protected Health Information (PHI) as outlined under the provisions of HIPAA privacy regulations [Health Insurance Portability and Accountability Act of 1996], related policies and practices.
Performs other duties as assigned by immediate supervisor or designate.
Schedule: Thursday-Saturday from 7:00p-7:00a and initial training is during the day
Requirements
Job Requirements, Education, and Qualifications
· High School Graduate (or equivalent). Peer Support with Certified Peer Support Certification. Preferred bachelor degree in social work, Counseling, or Psychology or other Human Services field.
· Applicants who meet Kansas licensure requirements may be considered if Kansas Licensure is obtained by the time of an employment offer and licensure is pending confirmation at the time of employment application.
· The clinician will have access to all rules and regulations and is expected to refer to these as needed to ensure agency practices and processes are in compliance. Clinicians must be familiar with all requirements affecting the operation of clinical services.
· The clinician must be familiar with agency policy and procedures in all areas. Clinicians must also maintain knowledge of best practice information with regard to the provision of quality services and support for Clients.
· The Clinician must be self-directed. The Clinician will have access to their supervisor on an ongoing basis through face-to-face contact, via email, and through written correspondence or telephone. The Clinician must be able to judge the need for consultation with their supervision as the majority of duties are performed with limited supervision.
· Clinician must be familiar with risk management issues and safety procedures to ensure
that consistent efforts are made for implementation. The Clinician is responsible for monitoring
the safety practices of others and it is crucial that this duty be completed in a thorough manner to ensure that Clients served are safe.
Must pass clearance through the Kansas Child Abuse/Neglect Register and Criminal Background Check.
Salary Description 20.00 per hour based on experience
$27k-32k yearly est. 60d+ ago
call center nurse specialist
Mindlance 4.6
Call center agent job in Overland Park, KS
Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at ************************
Location : 12900 Foster Street, Suite 300 Overland Park KS 66213
Duration : 6 Months (Possible Extension based on the business needs)
Job Title : CallCenter Nurse Specialist
Work Schedule : Mid Shift 11:30-8:00pm with one 9pm or 10pm shift and every other Saturday or Sunday
Job Description:
Provides telephonic professional nursing services in support of contracts serviced by Proherant to include: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
• Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
• Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
Performs other related duties as assigned or requested.
Scope of Position Responsibilities
For Funds, Costs or Profits: NA
For Supervision: NA
For Internal and External Relationships: Responsible for customer and patient interactions.
Scope of Position Responsibilities, Continued
For Organization Influence: Limited - Works within the guidelines of a specific program.
Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
Required Education and Experience: Associate's Degree or Diploma in Nursing, Associate's Degree or Diploma in Health Care Science, Doctor of Pharmacy (PharmD.) or the equivalent. Advanced degree or certification preferred. Five years health care related experience generally preferred. RN licensure in the state(s) of practice required.
Preferred Education and Experience: Bachelor's Degree in Nursing with advanced certification. Five years health care related experience. RN with Rx sales or clinical telephonic expertise.
License/Certifications
Ability to obtain and sustain Nursing license in required states including but not limited to: California, Kansas, and state of assigned practice.
Additional Skills
Analyze data
Answer telephones
Develop/maintain networks on a broad cross section
Effective at group involvement
Handle multiple tasks
Compile data/statistics
Establish filing system
Input data into computer systems
Use computerized spreadsheets to conduct analysis
Problem solving
Research information
Strong communications-written and verbal
Time management
Effective interpersonal, negotiating and communication skills required.
Computer Skills
Data entry
Visual concentration on computer screens
Multi-user computer systems
Personal Computer
Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
Qualifications
RN License for Kansas
Additional Information
Thanks & Regards,
Mahesh Kumar | Team Recruitment | Mindlance, Inc. | W: ************
****************************
$25k-30k yearly est. Easy Apply 60d+ ago
Call Center Representative
Diamond Contractors
Call center agent job in Lees Summit, MO
Job DescriptionCall Center Representative
Job Type: Full-Time or Part-Time Hours: Monday-Friday, 8:00 AM - 5:00 PM (flexible scheduling available within these hours) Compensation: Based on experience Benefits: Supportive team, flexible hours, and more!
About the Role
We're looking for a friendly, motivated, and detail-oriented CallCenter Representative to join our team! In this role, you'll be the first point of contact for subcontractors across the country, sharing project opportunities and helping us build strong industry relationships. Whether you're looking for full-time or part-time work, we offer a flexible schedule and a welcoming office environment.
Key Responsibilities
Make outbound calls to subcontractor companies nationwide
Share information about current projects out to bid
Accurately document and update contact records based on interactions
Maintain a positive and professional tone in all communications
Collaborate with team members to support project goals
What We're Looking For
Previous experience in customer service, sales, or a related field is a plus
Clear and confident communication skills
Strong organizational skills and the ability to multitask
Positive attitude and professional demeanor
Excellent written and verbal communication
Comfortable working in a fast-paced, team-oriented environment
Why You'll Love Working Here
Flexible scheduling between 8 AM and 5 PM to fit your lifestyle
Casual dress code
Supportive leadership and a fun, fast-paced team
Great company culture that values your contributions
$26k-34k yearly est. 3d ago
Aftermarket Customer Support
DH Pace 4.3
Call center agent job in Olathe, KS
Job Description
Why DH Pace?
The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100th anniversary in business.
DH Pace Company, Inc. is growing and aspires to hire Customer Support Representatives to join our Contact Center team in Olathe, KS. We are seeking customer-focused candidates who provides exceptional support to residential and commercial customers, accurately processes service and installation tickets, and collaborates with internal teams to address inquiries and concerns.
We will consider both part-time and full-time employees!
In office position
Schedule: Monday-Friday, 1:00pm-10:00pm (with two consecutive days off) and Saturdays & Sundays from 1:00pm-10:00pm. Part time availability would need to fall within these designated hours.
Training: First 3 weeks (Monday-Friday, 8:00am-5:00pm
Position overview:
Schedule and create accurate and complete service tickets for residential and commercial customers.
Promote all products and services, quoting accurate pricing when appropriate.
Handle customer concerns, provide appropriate solutions and alternatives; follow up to ensure resolution.
Conduct outbound calls for customer follow-ups as needed.
Coordinate with Dispatch teams to prioritize and fulfill customer requests.
Update and maintain accurate records of customer interactions in the ERP system.
Meet personal/team critical Key Performance Indicators (KPI's).
Follow communication procedures, guidelines, and policies.
Continuously seek opportunities to improve the customer experience and streamline processes.
Ability to work overtime as required OR ability to work additional hours as required.
Other duties as assigned.
Qualifications:
High school diploma or equivalent with previous experience in customer service or related field.
Strong communication skills, both verbal and written.
Proficiency in Microsoft Office Suite and CRM software.
Excellent organization and multitasking abilities, and the ability to work independently and collaboratively in a team environment.
Problem-solving skills and customer-focused mindset with flexibility to adapt to changing priorities and work schedules.
Our benefit offerings include:
Medical, dental, and vision options: Available on the 1st day of the month following your start date!
Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year!
Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
Floating Holidays: Up to 2 floating holidays per year
Competitive compensation: Including annual performance evaluations!
401k retirement plan: Including an employer match!
Company paid: Life insurance, short-term disability, & long-term disability
and more!
Successful completion of references, employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.
DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
$26k-33k yearly est. 6d ago
Call Center Representatives
Covisian
Call center agent job in Lenexa, KS
*****
Work for a company that has been one of the leading technological and BPO providers in the industry. We are a BPO and solution technologies team representing various companies within the financial, healthcare, government and transportation industries. We are constantly looking to add value to our amazing environment and you may be the perfect fit. We are currently hiring Customer Service /Chat Representatives. This is an entry level career opportunity and the ideal candidate will be eager to learn, possess excellent grammar, written and oral skills. Must be professional in demeanor and proficient with computer applications. At Covisian, we value our employees and realize that they are our biggest assets.
That is why we offer:
· Paid training
· Earned paid personal time off (PTO) and Holiday Pay (After 90 Days of Employment)
· 401K benefits with company match
· Health, Dental, Vision and Volunteer Life Insurance (first of the month after 60 days)
· Immediate bonus potential
· We are partnered with ZayZoon to offer you Wages On-Demand so you can access your earned wages before your pay date.
· Room for growth within the company. Covisian is proud of our record of promoting within- currently, 99% of our CSRIII, CSR IV, and upper management positions were promoted from within
· Great Corporate Culture Work Atmosphere that includes- Casual dress code, multiple schedules, monthly activities promoting company pride and philanthropy led by our Activity Committee, and Monthly employee recognition for performance milestones
· Extensive continuing education available through Centrinex University, The CSR Experience, Employee Bill of Rights, CSR Leadership Prep Academy, Leadership Development Internship, team meetings, and coaching.
SO, IF THIS IS MUSIC TO YOUR EARS... TALK TO US!!!
"Covisian prides itself on teamwork and beating the expectations of our clients. Employees will likely be asked from time to time to work hours or ad hock projects outside of their normal assignments."
Covisian is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other characteristics protected by law. We E-Verify, background & credit check.
In conjunction with candidacy and potential employment I provide my express consent and authorization for Covisian and/or its subsidiaries, affiliates, other related entities, successors, and/or assigns, and those working on its behalf to contact me at any telephone number I provide using an automated telephone dialing system or artificial or prerecorded voice (including, without limitation, using artificial intelligence "AI"). My consent to receive telephone communications is not required to apply for a position. I may revoke consent by replying "STOP" to any text message I receive, or verbally on any telephone call I may receive. Alternatively, I may submit a request to support@confirm.global
· 401(k)
· Dental insurance
· Flexible schedule
· Health insurance
· Paid time off
· Vision insurance
Work Location: In person.
$26k-34k yearly est. 60d+ ago
Automotive Call Center Representative (BDC) - McCarthy Chevrolet
McCarthy Auto Group 3.9
Call center agent job in Overland Park, KS
Job DescriptionSalary:
Automotive CallCenter Representative/Business Development Representative
McCarthy Chevrolet- Overland Park is seeking to add a Business Development Representative to their Service Business Development Center. The Business Development Center is the heart of the dealership and is where our sales and service departments look for new customers. First impressions are key in this position as you are talking to the customer via phone, email, and text. As the Business Development Representative, you will be responsible for answering internet leads and customer inquiries.
Job Responsibilities:
Complete quality inbound and outbound calls, texts, and emails with customers
Schedule service appointments and maintain service calendars
Provide a high level of customer service
Follow up with customers on their experience at the dealership
Strong organizational skills and attention to detail are necessary
Qualifications:
Must have Strong Communication Skills
Must be a self-starter
Strong organizational skills and attention to detail arenecessary.
High School Diploma or GED
Must be goal driven
Must be flexible and reliable
Bilingual a plus!!
McCarthy Employment Perks
Closed on Sundays!
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Health Savings Account
401(k) with Company Match
Paid Vacation and Holidays
Employee Discounts on Vehicles, Service & Parts
Employee Assistance Program
Referral Bonuses
Paid Training
Community and Charity Involvement
If this sounds like the job for you, apply now!!
$27k-33k yearly est. 12d ago
Customer Service Agent
Serenity's Nest Virtual Service
Call center agent job in Kansas City, MO
Serenity's Nest Virtual Service
Independent Contractor
Apply through our website: *********************
About Us: At Serenity's Nest Virtual Service, we stand out from the crowd by providing job seekers and employers with a diverse array of choices to fulfill their unique requirements. Imagine having the freedom to set your own schedule and collaborate with top Fortune 500 companies, all from the cozy confines of your home. Wave goodbye to the exhausting and nerve-wracking job hunt - we're here to make it a breeze. Start your journey with us today, and rest assured that we're committed to offering the precise assistance and opportunities you're seeking.
Why Choose Us:
- Flexibility: Customize your work hours to accommodate your life.
- Client Choice: Pick a client that matches your interests.
- Bonus Program: Currently, we offer a rewarding bonus opportunity.
Position Overview:
As a Customer Service Agent, your role will be to provide excellent support to customers on behalf of your chosen client. You will interact with customers via phone, email, or chat, address inquiries, and resolve issues to ensure a positive customer experience.
Responsibilities:
- Communicate with customers using various channels.
- Assist customers by addressing inquiries and resolving issues.
- Maintain accurate records of customer interactions.
- Deliver exceptional customer service, representing your chosen client.
Skills Required:
- Passion for delivering outstanding customer service.
- Strong communication skills.
- Problem-solving abilities.
- Self-motivation and the ability to work independently.
- Previous customer service experience is a plus, but not required.
What We Offer:
- Competitive compensation as an independent contractor.
- The freedom to choose your client.
- Flexible work hours to suit your needs.
- Access to our bonus program to reward your dedication.
Join Serenity's Nest Virtual Service and take control of your career as a Customer Service Agent.
Don't miss out on this opportunity to work remotely, select a client that resonates with you, and benefit from our current bonus program. Apply today to embark on a fulfilling journey with us. Create your own path with Serenity's Nest Virtual Service! Ready to take the next step? Visit our website to learn more and submit your application. Your future begins here!
$24k-31k yearly est. 60d+ ago
Bilingual Call Center Specialist
Pet Resource Center of Kansas City
Call center agent job in Kansas City, MO
Job DescriptionDescription:
The Bilingual CallCenter Specialist plays a vital role in supporting families and their pets by delivering compassionate, solution-focused service. This position is often the first point of contact for clients seeking wellness care, spay/neuter services, dental appointments, heartworm treatment and end-of-life support, resources, and guidance. The specialist is also responsible for scheduling appointments, filling medications, prevention and ensuring every client receives clear communication, accurate information, and exceptional care.
The specialist is responsible for answering high-volume calls, assessing each client's needs, identifying barriers, and helping families navigate the services that will best support their pets. This role ensures safe, timely, effective, and client-centered care while upholding PRC's mission of ending pet homelessness, increasing pet retention, and improving the quality of life for pets and the people who love them.
Essential Duties and Responsibilitiesu
Client Care & Communication
Answer 50-65 inbound calls daily with compassion, professionalism, and patience.
Assist callers in determining what services or support their pets need, providing accurate information about wellness, spay/neuter, urgent needs, and end-of-life appointments.
Provide emotional support during difficult conversations, including illness, behavioral concerns, or end-of-life situations.
Serve as an educational resource-answering questions, explaining protocols, and promoting Pet Resource Center programs, services, and missions.
Communicate clearly across all channels, including phone, email, postal mail, and in-person dialogue when needed.
Gather patient histories, assess client needs, identify barriers, and offer solutions or referrals.
Scheduling & Documentation
Schedule and manage appointments accurately, ensuring clients understand preparation instructions and next steps.
Record all client and patient information with precision and in real time.
Process daily paperwork, service notes, and follow-ups with accuracy and adherence to Pet Resource Center policies.
Maintain current knowledge of community resources and refer families to veterinary partners or support programs as needed.
Advocacy & Resource Support
Act as a liaison between clients, veterinary staff, and external partners to ensure pets receive the most appropriate care.
Provide guidance to families facing urgent or emotional situations, helping them make informed decisions.
Offer support and follow-through for clients facing financial, transportation, or resource barriers.
Operational Excellence
Actively contribute to achieving department goals through efficiency, teamwork, and customer excellence.
Maintain clean, organized, and sanitary work areas.
Ensure compliance with OSHA, safety, HIPAA, confidentiality, and all federal and state regulations.
Participate in ongoing training, development, and in-service education to continually build knowledge and skills.
Complete all other tasks and duties assigned to support smooth clinic operations.
Our Offer
Pay: $15-$16.00/hour, based on experience
Full-time schedule
Health, dental, vision, and life insurance options
Three (3) weeks of paid annual leave with flexible scheduling
Paid holidays
401(k)
Kudos incentive program
Requirements:
High energy with a passion for helping animals and people
Exceptional customer service skills
Calm and confident when handling difficult or emotional client situations
Strong decision-making abilities
Ability to thrive in a high-volume, fast-paced environment
Outgoing, positive, and approachable personality
Bilingual (English/Spanish) strongly preferred
Excellent computer and typing skills
Experience in callcenter, veterinary reception, or animal welfare settings is a plus
$15-16 hourly 15d ago
Customer Service Teammate
Go Car Wash
Call center agent job in Raymore, MO
TEXT "GOMILES" to ************ to APPLY!
GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!
At GO Car Wash, we're committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we'll have delighted customers and successful car washes, which in turn creates opportunities for us all.
If you love cars, enjoy serving others, and want to be active and work outside, then join us!
As a Customer Service Teammate at GO Car Wash, you'll be helping our customers care for their cars-in which they've invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You'll also help maintain our car washes and sites to ensure we're providing a superior, clean car wash experience for all our customers.
To succeed at all of this, you must be able to:
Positively and energetically engage and communicate with customers
Quickly understand, retain, and follow directions and procedures-especially safety
Continuously stand, move, and smile for long periods of time
Also, you must:
Be at least 16 years old
Verify you can work in the US
We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.
Compensation.
Our Teammates in this role typically earn $17.00/hour, which includes a base pay of $15.00/hour plus an average of $2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed $2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.
To learn more about us, go to ******************
All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation,
disability
or veteran status, or any other actual or perceived basis protected by law.
$15-17 hourly 60d+ ago
Call Center Agent - Days B
Hallcon
Call center agent job in Lenexa, KS
Position: CallCenterAgent (In-Office, Day Shift - B Schedule) Location: Lenexa, KSPay: $17.30 ($1.50 for a base rate of $18.80) Schedule: 5:00 AM - 5:00 PM - Thursday, Friday, Saturday; alternate Wednesday Company Overview:Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients-including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.
About the Role:We're seeking a reliable, detail-oriented Driver CallCenterAgent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.
What You'll Do:
Coordinate and ensure timely coverage of driver trips
Monitor trip accuracy and provide support where needed
Escalate issues to field operations or customers when appropriate
Maintain up-to-date and accurate records in our internal systems
Communicate professionally with field management and other team members
Take on additional tasks as assigned
Why You'll Love Working Here:
Meaningful work that keeps essential industries moving
Supportive, responsive leadership and a collaborative team culture
Equipment provided and systems in place to help you succeed
Opportunity to grow within a stable, purpose-driven organization
High autonomy with clear expectations
Competitive pay and benefits in a casual, professional work setting
What We're Looking For:
Excellent attendance and reliability-your presence matters
Strong typing and 10-key skills
Solid phone communication and customer service abilities
Comfortable working in an office environment
High school diploma or equivalent
6+ months of dispatch or customer service experience (preferred)
We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.
$17.3-18.8 hourly 6d ago
Call Center Representative
Polestar Plumbing Heating & Cooling
Call center agent job in Kansas City, MO
Full-time Description
Who We Are:
Polestar Plumbing, Heating & Cooling has proudly served the Kansas City community for over 41 years. As a locally operated company, we specialize in providing trusted plumbing, heating, and cooling solutions with a commitment to excellence. Our goal is simple: to be the best we can for our customers-delivering honest service, expert guidance, and lasting comfort for every home we visit. At Polestar, your comfort is our priority.
Why Join Us:
$21-$23 per hour
PTO and Paid Holidays
Comprehensive benefits package including matching 401K, Medical, Dental, Vision, Accidental & Critical illness coverages.
Paid $15,000 Life Insurance and Long-Term Disability coverage
What You'll Be Doing
Answer incoming calls and respond to customer inquiries in a professional and efficient manner
Schedule service appointments and dispatch technicians using industry-specific software
Communicate effectively with customers, technicians, and internal teams to ensure timely service
Handle service follow-ups, warranty claims, and customer complaints with a solutions-oriented approach
Maintain accurate records of customer interactions, jobs, and billing details
Provide support to field teams and assist with general administrative tasks as needed
Our 3 Step Hiring Process: At Polestar, we know great talent moves fast-and so do we. Our hiring process is designed to be quick, efficient, and candidate-friendly. If you're actively looking, we can often complete the process within 24-48 hours!
Apply Submit your application online or via email with your resume and relevant details. (***************************)
Phone Screen If your experience is a match, our team will reach out-often the same day-for a brief phone interview.
In-Person Interview If the phone screen goes well, we'll schedule an in-person interview-usually within 24 hours. You'll meet with team members, ask questions, and learn more about working at Polestar.
Requirements:
MUST HAVE NIGHT AND WEEKEND SHIFT AVAILABILITY. This is NOT going to be a Monday-Friday schedule
Strong understanding of HVAC terminology, services, and scheduling practices
Excellent communication and interpersonal skills
Ability to work in a high-volume, fast-paced environment
Proficiency with dispatching and CRM software (e.g., Service Titan, Housecall Pro, etc.)
Strong organizational skills and attention to detail
Location:
7252 W Frontage Rd, Merriam, KS 66203
Think you'd be a great fit? So do we! Come grow with us at Polestar-apply now!
Polestar Plumbing, Inc. is an equal employment opportunity and affirmative action employer.
Salary Description $21.00-$25.00
$21-23 hourly Easy Apply 6d ago
call center nurse specialist
Mindlance 4.6
Call center agent job in Overland Park, KS
Duration : 6 Months (Possible Extension based on the business needs) Job Title : CallCenter Nurse Specialist Work Schedule : Mid Shift 11:30-8:00pm with one 9pm or 10pm shift and every other Saturday or Sunday
Job Description:
Provides telephonic professional nursing services in support of contracts serviced by Proherant to include: telephonic patient support and resource, referral source, data collector and nurse educator to patients, consumers and healthcare professionals. Works under moderate supervision.
Essential Duties and Responsibilities
1. Adheres to principles as stipulated by program specific contractual agreements and Accredo Health Service's practices which may include:
• Patient Support: Make outbound phone calls to patients who have opted into a patient compliance program, make additional calls as directed and be available to support these patients by phone at all other times. Receive inbound phone calls from patients, healthcare professionals and consumers and provide a professional resource for inquiries.
• Resource: Answer patient, consumer and healthcare professional questions and suggest appropriate resources patients.
• Referral Source: Make appropriate referrals for additional training, support groups, program materials, or literature, and to recommend that the patients contact personal physicians for additional information, directions and care.
• Collect Data: Assemble accurate, timely, clear data and complete summary of follow-up phone calls, patient inquiries, and outcomes
• Educator: Complete patient teaching in relation to the use of products
2. Participates in program specific customer meetings and training sessions.
3. Participates in program specific orientation meetings and demonstrates clinical competency on written tests.
4. Performs special projects and performs other duties as it pertains to specific contract performance.
Other Job Functions
Performs other related duties as assigned or requested.
Scope of Position Responsibilities
For Funds, Costs or Profits: NA
For Supervision: NA
For Internal and External Relationships: Responsible for customer and patient interactions.
Scope of Position Responsibilities, Continued
For Organization Influence: Limited - Works within the guidelines of a specific program.
Limits of Authority: Works under the authority level as assigned by manager, not to exceed manager limits. Reports to the company or division manager or director.
Job Qualifications
Required Education and Experience: Associate's Degree or Diploma in Nursing, Associate's Degree or Diploma in Health Care Science, Doctor of Pharmacy (PharmD.) or the equivalent. Advanced degree or certification preferred. Five years health care related experience generally preferred. RN licensure in the state(s) of practice required.
Preferred Education and Experience: Bachelor's Degree in Nursing with advanced certification. Five years health care related experience. RN with Rx sales or clinical telephonic expertise.
License/Certifications
Ability to obtain and sustain Nursing license in required states including but not limited to: California, Kansas, and state of assigned practice.
Additional Skills
Analyze data
Answer telephones
Develop/maintain networks on a broad cross section
Effective at group involvement
Handle multiple tasks
Compile data/statistics
Establish filing system
Input data into computer systems
Use computerized spreadsheets to conduct analysis
Problem solving
Research information
Strong communications-written and verbal
Time management
Effective interpersonal, negotiating and communication skills required.
Computer Skills
Data entry
Visual concentration on computer screens
Multi-user computer systems
Personal Computer
Microsoft Office - Word, Excel, Microsoft Office
Working Conditions/Physical Demands
Normal office environment
Lifting under 10 pounds
Ability to travel for contract requirements
Qualifications
RN License for Kansas
Additional Information
Thanks & Regards,
Mahesh Kumar
|
Team Recruitment
|
Mindlance, Inc.
|
W
:
************
****************************
$25k-30k yearly est. Easy Apply 9h ago
Call Center Representative
Diamond Contractors
Call center agent job in Lees Summit, MO
Job Type: Full-Time or Part-Time Hours: Monday-Friday, 8:00 AM - 5:00 PM (flexible scheduling available within these hours) Compensation: Based on experience Benefits: Supportive team, flexible hours, and more!
About the Role
We're looking for a friendly, motivated, and detail-oriented CallCenter Representative to join our team! In this role, you'll be the first point of contact for subcontractors across the country, sharing project opportunities and helping us build strong industry relationships. Whether you're looking for full-time or part-time work, we offer a flexible schedule and a welcoming office environment.
Key Responsibilities
Make outbound calls to subcontractor companies nationwide
Share information about current projects out to bid
Accurately document and update contact records based on interactions
Maintain a positive and professional tone in all communications
Collaborate with team members to support project goals
What We're Looking For
Previous experience in customer service, sales, or a related field is a plus
Clear and confident communication skills
Strong organizational skills and the ability to multitask
Positive attitude and professional demeanor
Excellent written and verbal communication
Comfortable working in a fast-paced, team-oriented environment
Why You'll Love Working Here
Flexible scheduling between 8 AM and 5 PM to fit your lifestyle
Casual dress code
Supportive leadership and a fun, fast-paced team
Great company culture that values your contributions
$26k-34k yearly est. 60d+ ago
Automotive Call Center Representative (BDC) - McCarthy Chevrolet
McCarthy Auto Group 3.9
Call center agent job in Overland Park, KS
Automotive CallCenter Representative/Business Development Representative
McCarthy Chevrolet- Overland Park is seeking to add a Business Development Representative to their Service Business Development Center. The Business Development Center is the heart of the dealership and is where our sales and service departments look for new customers. First impressions are key in this position as you are talking to the customer via phone, email, and text. As the Business Development Representative, you will be responsible for answering internet leads and customer inquiries.
Job Responsibilities:
Complete quality inbound and outbound calls, texts, and emails with customers
Schedule service appointments and maintain service calendars
Provide a high level of customer service
Follow up with customers on their experience at the dealership
Strong organizational skills and attention to detail are necessary
Qualifications:
Must have Strong Communication Skills
Must be a self-starter
Strong organizational skills and attention to detail are necessary.
High School Diploma or GED
Must be goal driven
Must be flexible and reliable
Bilingual a plus!!
McCarthy Employment Perks
Closed on Sundays!
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Health Savings Account
401(k) with Company Match
Paid Vacation and Holidays
Employee Discounts on Vehicles, Service & Parts
Employee Assistance Program
Referral Bonuses
Paid Training
Community and Charity Involvement
If this sounds like the job for you, !!
$27k-33k yearly est. 11d ago
Bilingual Call Center Specialist
Pet Resource Center of Kansas City
Call center agent job in Kansas City, MO
The Bilingual CallCenter Specialist plays a vital role in supporting families and their pets by delivering compassionate, solution-focused service. This position is often the first point of contact for clients seeking wellness care, spay/neuter services, dental appointments, heartworm treatment and end-of-life support, resources, and guidance. The specialist is also responsible for scheduling appointments, filling medications, prevention and ensuring every client receives clear communication, accurate information, and exceptional care.
The specialist is responsible for answering high-volume calls, assessing each client's needs, identifying barriers, and helping families navigate the services that will best support their pets. This role ensures safe, timely, effective, and client-centered care while upholding PRC's mission of ending pet homelessness, increasing pet retention, and improving the quality of life for pets and the people who love them.
Essential Duties and Responsibilitiesu
Client Care & Communication
Answer 50-65 inbound calls daily with compassion, professionalism, and patience.
Assist callers in determining what services or support their pets need, providing accurate information about wellness, spay/neuter, urgent needs, and end-of-life appointments.
Provide emotional support during difficult conversations, including illness, behavioral concerns, or end-of-life situations.
Serve as an educational resource-answering questions, explaining protocols, and promoting Pet Resource Center programs, services, and missions.
Communicate clearly across all channels, including phone, email, postal mail, and in-person dialogue when needed.
Gather patient histories, assess client needs, identify barriers, and offer solutions or referrals.
Scheduling & Documentation
Schedule and manage appointments accurately, ensuring clients understand preparation instructions and next steps.
Record all client and patient information with precision and in real time.
Process daily paperwork, service notes, and follow-ups with accuracy and adherence to Pet Resource Center policies.
Maintain current knowledge of community resources and refer families to veterinary partners or support programs as needed.
Advocacy & Resource Support
Act as a liaison between clients, veterinary staff, and external partners to ensure pets receive the most appropriate care.
Provide guidance to families facing urgent or emotional situations, helping them make informed decisions.
Offer support and follow-through for clients facing financial, transportation, or resource barriers.
Operational Excellence
Actively contribute to achieving department goals through efficiency, teamwork, and customer excellence.
Maintain clean, organized, and sanitary work areas.
Ensure compliance with OSHA, safety, HIPAA, confidentiality, and all federal and state regulations.
Participate in ongoing training, development, and in-service education to continually build knowledge and skills.
Complete all other tasks and duties assigned to support smooth clinic operations.
Our Offer
Pay: $15-$16.00/hour, based on experience
Full-time schedule
Health, dental, vision, and life insurance options
Three (3) weeks of paid annual leave with flexible scheduling
Paid holidays
401(k)
Kudos incentive program
Requirements
High energy with a passion for helping animals and people
Exceptional customer service skills
Calm and confident when handling difficult or emotional client situations
Strong decision-making abilities
Ability to thrive in a high-volume, fast-paced environment
Outgoing, positive, and approachable personality
Bilingual (English/Spanish) strongly preferred
Excellent computer and typing skills
Experience in callcenter, veterinary reception, or animal welfare settings is a plus
Salary Description $15-$16/hour
How much does a call center agent earn in Kansas City, KS?
The average call center agent in Kansas City, KS earns between $20,000 and $41,000 annually. This compares to the national average call center agent range of $23,000 to $41,000.
Average call center agent salary in Kansas City, KS