Customer Service Representative
Call center agent job in Louisville, KY
We are looking for a dedicated and self-motivated Customer Service Representative to join our team! We are a medical grade skincare developer with multiple retail, business to business, and private label brands. As a Customer Service Representative, you will be responsible for enhancing the customer experience, responding to customer inquiries, processing orders from our sales team, and driving repeat orders through relationship management. You will be instrumental in boosting sales growth and satisfaction among our existing customer base. We are a quickly growing company and there is potential for advancement with this position.
This is a full-time position from 8am to 4:30pm Monday through Friday.
Responsibilities
Manage customer accounts for Induction Therapies and other skincare brands
Provide feedback to the quality control manager to ensure product quality and customer satisfaction
Respond to customer inquiries via phone and email
Follow up on sales leads and identify customer needs for personalized solutions
Build and maintain strong customer relationships to drive repeat business and loyalty
Experience with NetSuite is a Major Plus
Airport Agent - Customer Service
Call center agent job in Kentucky
Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.
We offer:
* Amazing employee flight privileges within the American Airlines global network
* Training and development programs to take your career to the next level
* Comprehensive health and life benefits (subject to location)
NEW PAY RATE: $21.02
(Includes Seasonal Premium)
Responsibilities
How will you make an impact?
Responsibilities
* Create a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
* Use appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
* Inform passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
* Collaborate with the internal team to ensure passenger information is processed accurately and flights are sent out on time
* Listen to passengers and resolve their issues in accordance to company policies and procedures as a result of flight interruptions in a timely and friendly manner
* May work in the Baggage Service Office to track the location of baggage and handle passenger questions
#envoyoversight
Qualifications
Who are we looking for?
Requirements
* Minimum age: 18
* High school diploma, GED, or international equivalent
* Must possess at least one form of TSA-acceptable identification for business travel purposes.
* Ability to work rotating shifts including days, overnights, weekends, holidays, and rotating days off
* Flexible to work additional hours with short notice when operationally necessary
* Must be able to carry, bend, lift and turn with bags weighing up to 75 lbs.
* Must be customer focused, detail oriented, and interested about the airline industry
* Able to communicate in a clear, polite, and friendly manner
* Must be comfortable working with computers and ability to learn new computer programs
* Must be able to read, write, fluently speak, and understand the English language
* Authorized to work in the United States without sponsorship
* #EnvoyOversight
Please note: The description is intended to provide a brief overview of the position. It's not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.
Envoy Air is an Equal Opportunity Employer - Minorities/Women/Veterans/Disabled.
Auto-ApplyInsurance Customer Service Agent
Call center agent job in Lexington, KY
Job DescriptionUnited Talent is currently seeking an Insurance Customer Service Agent for a company in Lexington, KY! Job Responsibilities:
Provide exceptional customer service by addressing client inquiries and needs.
Gather and accurately input information from prospects seeking insurance quotes.
Utilize our rating system to efficiently enter and quote prospects
Assist in analyzing clients' current policies to identify need and opportunities.
Support agency growth by seeking out cross-selling opportunities.
Maintain a positive, team-oriented attitude and offer assistance to colleagues when needed.
Other duties as assigned.
Pay and shift: Monday- Friday 8am-5pm, Starting pay is based on experience and licensing candidate has. Salary range $31,200.00-$40,000, Annual salary+ commission+ bonus Requirements:
Preferably 2 years of prior insurance or sales/ customer support experience.
Attention to detail and excellent time management abilities
A sensitivity to the nuances of communication in both verbal and written form, and the ability to listen, ask probing questions and document your findings.
Ability to follow up with clients and cross-sell/upsell new policies.
Be comfortable with and able to use social media to promote yourself and the agency when needed.
A genuine interest in helping others and working in a collaborative environment.
Perks & Benefits
Unlimited Referral Bonus (When someone you refer works 40 hours you get $40, When they work 100 hours you get $100)
Weekly pay via direct deposit or pay card.
Medical Benefits (after 60 days)
Opportunity to get hired on with PTO, Retirement, Paid Volunteer Days, License Continuing Ed Reimbursement.
How to Apply: To schedule an immediate interview call United Talent at 304-521-6140/ text 304-202-4800 or you can apply directly at utalent.com
Entry Level Customer Service Agent
Call center agent job in Louisville, KY
Department
Singnala
Employment Type
Full Time
Location
Louisville, KY
Workplace type
Onsite
Compensation
$17.50 - $26.00 / hour
Key Responsibilities Skills, Knowledge and Expertise Benefits About Swipe Say Easy We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
FHC Patient Access Call Center Specialist I
Call center agent job in Kentucky
CHARACTERISTICS OF THE WORK Under close supervision, performs clerical and public contact work. Responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC). EXAMPLES OF THE WORK (These statements are intended to be illustrations of the work of this class.)
Manages appointments for multiple providers and services at multiple FHC locations.
Answers, screens, and processes medical service requests.
Responds to patient requests for an appointment via patient portal or the United Community platform.
Confers with on-site personnel to work same-day patients into today's schedule.
Collects minimal patient demographic information and enters into the Practice Management System (PMS).
Refers patients to the FHC nursing team for triage and medical services.
Responds to crisis/red flag calls and refers them to the appropriate personnel.
Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel.
Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services.
Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services.
Adheres to standard safety and infection control precautions.
Performs related work as required.
MINIMUM REQUIREMENTS
High school graduation or its equivalent.
Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.
An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
Responds to patient and FHC needs via telephone, internet, fax, computer software, and in person.
Lifts and carries materials weighing up to 15 lbs. with or without assistance.
Spends extended periods of time sitting and reaching.
Spends extended periods of time typing and reading computer screens.
Identifies medical record documentation, requests, and/or releases.
SPECIAL REQUIREMENTS
Must be available to work extended hours, both before and after the scheduled shift, as well as additional days as necessary.
Must provide own transportation to work at other FHC locations as needed.
An Equal Opportunity Employer
Test Weights
Training & Experience: 100%
CLINIC LOCATIONS AND HOURS:
*********************
FHC - Portland
2215 Portland Avenue
Louisville KY 40212
**************
Monday - Thursday: 8:00am - 9:00pm
Friday: 8:00am - 4:30pm
Saturday: 8:00am - noon
Sunday: Closed
FHC - East Broadway
834 East Broadway
Louisville KY 40204
Monday - Thursday: 8:00am - 9:00pm
Friday: 8:00am - 4:30pm
Saturday: 8:00 - 12:00pm
Sunday: Closed
FHC - Phoenix (Healthcare for the Homeless)
712 E Muhammad Ali Blvd
Louisville KY 40202
Monday - Friday: 7:30am - 4:00pm
Saturday - Sunday: Closed
FHC - Iroquois
4100 Taylor Blvd
Louisville KY 40215
Monday: 8:00am - 4:30pm
Tuesday: 8:00am - 8:30pm
Wednesday - Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed
FHC - Fairdale
1000 Neighborhood Place
Fairdale KY 40118
Monday - Friday: 8:00am - 4:30pm
Thursdays: 8:00am - 8:30pm
Saturday - Sunday: Closed
FHC - Southwest
9702 Stonestreet Road, Suite 220
Louisville KY 40272
Monday - Wednesday: 8:00am - 4:30pm
Thursday: 8:00am - 8:00pm
Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed
FHC - Americana
4805 Southside Drive
Louisville KY 40214
Monday - Friday: 8:00am - 4:30pm
Saturday - Sunday: Closed
Child Engagement Specialist
Call center agent job in Newport, KY
The Ion Center for Violence Prevention is a non-profit agency serving 13 Kentucky counties with an important mission: providing the best care of people who have been impacted by power-based personal violence and measurably reducing the number of people who have been hurt by it. The Ion Center's identity shines in everything we do such as prevent ION, compass ION, protect ION, intervent ION, collaborat ION, and transformat ION. All services provided to victim-survivors are free and confidential.
The Ion Center is looking for a compassionate individual that will support and serve victim-survivors, with a special focus on child victims of partner violence, sexual violence, and stalking victims, residing in our Northern Kentucky shelter, ensuring that we are providing the best care and most welcome environment for them. The Child Engagement Specialist works with children of all ages alongside their parent by providing case management and goal setting for both parents and children, leading group sessions with age-appropriate topics, maintaining facility cleanliness, answering hotline calls, and addressing other needs for victim-survivors residing at The Ion Center as they arise. If you want to positively impact young minds that have experienced trauma, enjoy direct service work, and are excited to make a difference, this is the role for you!
The Child Engagement Specialist works 4 days each week from either 12pm-10pm or 1pm-11pm. The scheduled days would either be Sunday-Wednesday or Wednesday-Saturday, based on the needs of the agency.
JOB SUMMARY:
Under the supervision of site management, provides full range of crisis intervention and case management services to primary and secondary survivors of crime with a special focus on child victims of partner violence, sexual violence, and stalking to assist victims to work towards safety and self-sufficiency.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Applies ZeroV Victim Service Standards and the Kentucky Association of Sexual Assault Programs (KASAP) Standards for survivors of rape
Intake and Assessment
1.1 Maintain client confidentiality
1.2 Field crisis hotline calls, texts, and chat.
1.3 Assess and identify client needs.
1.4 Provide and connect clients with community resources.
1.5 Assist clients with completing agency paperwork.
1.6 Aide clients in developing safety plans.
Counseling and Case Management
2.1 Provide trauma informed individual/ family and or group counseling.
2.2 Educate survivors on topics relevant to partner violence, sexual violence, and stalking.
2.3 Identifying client individual goals relevant to benefits, childcare, education, budget, and housing needs.
2.4 Transport clients to meet goals.
2.5 Assist parents with enrolling children in school/ daycare and arranging transportation.
2.6 Assist children with educational needs (i.e. tutoring, IEP, and homework).
Advocacy
3.1 Provide support for clients as they navigate the legal system, including accompanying clients to court, educate on legal system, assisting clients on filing protection orders.
3.2 Support Ion Center in providing essential services to victims, including hospital advocacy on call, hotline, and emergency shelter.
3.3 Collaborate with community partners, law enforcement, medical staff, and social service agencies.
3.4 Assist clients with crime victim compensation.
Children's Program Responsibilities
4.1 Facilitate supportive parenting groups, teen groups, and school age children's groups.
4.2 Coordinate field trips and recreational activities for families.
4.3 Organize children's birthday parties and assist with planning holiday parties.
4.5 Oversee organization and cleanliness of children's program storage areas and playroom.
4.6 Receive and distribute children's program donations.
Communication, teamwork, and administration duties
5.1 Maintain client files and documentation.
5.2 Attend related meetings and trainings.
5.3 Report stats for funders.
5.4 Accept and disseminate donations.
5.5 Contribute to a clean, healthy, and trauma informed work environment.
5.6 Collaborate as a team across agency sites.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
QUALIFICATIONS (Knowledge, skills, etc.):
1. Knowledge and skills at a level typically acquired through obtaining a Bachelor's Degree in a social service-related field and or one to two years related experience.
2. Knowledge of the developmental stages of childhood.
3. Ability to work under highly stressful, crisis-oriented situations.
4. Ability to handle sensitive information and maintain high level of confidentiality.
5. Outstanding empathetic and listening skills.
6. Professional oral and written communication skills.
7. Ability to work independently.
8. Excellent problem solving and decision-making skills.
MENTAL/PHYSICAL ACTIVITIES WHICH OCCUR REGULARLY IN PERFORMING THE JOB:
Speaking, seeing, hearing, standing, writing, walking, including climbing steps, carry, pull, lift, stoop, kneel
Using related office equipment keyboard and monitor, camera, copier, fax, phones, etc.
This position may involve exposure to infectious diseases and stressful situations.
The Ion Center offers generous time-off, medical benefits (including FSA/HSA), dental, and vision benefits, life insurance, 403(b), employee assistance program, discounted pet insurance, paid parental leave, and more! This is an hourly position with a pay range of $20-$21.50/hour determined by education and experience.
It is the policy of The Ion Center for Violence Prevention to provide Equal Employment Opportunity and individual growth opportunities to all applicants and employees in accordance with all applicable Federal and State laws and executive orders. State law requires a criminal record check as a condition of employment for all positions. This organization participates in E-Verify.
Automotive BDC Call Center Representative
Call center agent job in Hopkinsville, KY
White's Auto Mall Description of the role:
The Automotive Service BDC Call Center Representative is responsible for managing incoming and outgoing service calls in a professional and efficient manner. They will provide outstanding customer service and assist with generating service leads for the dealership.
Responsibilities:
Respond to customer inquiries through phone, email, and online channels in a timely and professional manner
Engage with customers to understand their needs and provide information about available vehicles
Set up appointments for vehicle service, repairs & maintenance
Meet or exceed performance goals set by the dealership
Follow up with potential customers to generate appointments
Maintain accurate customer records in the CRM system
Provide outstanding customer service and resolve any issues or concerns
Adhere to dealership's customer service and communication standards
Collaborate with parts & service teams to ensure a smooth and efficient customer experience
Requirements:
Prior experience in a sales, service department or customer service role
Excellent communication and interpersonal skills
Strong phone etiquette and active listening skills
Knowledge of automotive industry and vehicle features
Ability to work well in a fast-paced environment
Proficient in using CRM software and Microsoft Office
High school diploma or equivalent
Benefits:
$17 Hourly + Commission
Opportunity for commission-based earnings
Comprehensive Benefits: Medical, dental, vision, life insurance, EAP, and 401K with company match
Paid Vacation, Personal Days, and Holidays
Employee Discounts on vehicles, parts, and service
Career growth and development opportunities
White Family Foundation Scholarship Program: Up to $5000 per year for employee's children.
About the Company:
White's Auto Mall is a reputable dealership located in HOPKINSVILLE, Kentucky. We are committed to providing exceptional service to our customers and maintaining a positive work environment for our employees. As a family-owned business, we value teamwork, integrity, and continuous improvement.
EEOC Statement:
White's Auto Mall is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Auto-ApplyPatient Call Center Representative
Call center agent job in Louisville, KY
Job DescriptionBenefits:
401(k)
Health insurance
Paid time off
We are seeking a Patient Call Center Representative to join our team! As a Call Center Representative, you will be answering all incoming calls, answering questions, and directing calls to the appropriate persons and places. You will also be verifying information over the phone, updating documentation as needed, and keeping notes on important calls. The ideal candidate is able to maintain a positive, helpful attitude even while answering multiple calls, has excellent customer service skills, and is comfortable on the phone.
Responsibilities
Answering incoming phone calls promptly and professionally
Triage calls to the appropriate staff or provider ( Nurse line, Scheduling, Billing, etc)
Schedule, confirm, and adjust appointments per practice guidelines
Assist patients with prescription refill requests and form completion
Document call details and outcomes in the EHR system
Support forint desk and clinical staff with overflow communication needs
Communicate effectively with patients/families in both English and Spanish (if bilingual)
Juggle multiple callers and phone lines while maintaining a positive attitude
Keep notes on important callers and information
Take messages, as needed
Qualifications
Excellent customer service skills
Strong organizational skills
Familiarity with automated phone systems helpful
Customer Service Agent, Entry Level Position, various locations (Motor Vehicles Division)
Call center agent job in Louisville, KY
Job Skills / Requirements
In addition to the $34,965 yearly salary, the following benefits are offered:
- Over $13,000 paid Individual Employee Health Insurance premium yearly
-10 paid Holidays per year
- Excellent schedule that provides work life balance with nights and weekends off
- 26.95% of salary contributed by Employer to Employee Retirement
- Employer paid Life Insurance policy
- Short and Long term disability offered
- Accrual of Vacation, sick and personal paid time off
- Up to $1200 per year tuition assistance for qualifying classes
ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assist customers in processing various transactions
2. Reviews and verifies documents for accuracy and completeness
3. Operates a computer to retrieve and record data
4. Handles customer inquiries (in person and over the phone)
5. Prepares forms
6. Collects payments made by cash, check, credit card and ACH accounts
7. Balances cash drawer and follows cash handling procedures
8. Assist with inventory and ordering of supplies
9. Required to work the late afternoon shift
10. Answers the phone and directs calls accordingly
11. Receives and processes mail
12. Corresponds with other agencies and organizations
13. Performs other duties as assigned by the manager
MINIMUM QUALIFICATIONS
1. Kentucky resident
2. Able to be bonded
3. Effective written and verbal communications skills
4. Able to operate office equipment including computer (PC & KAVIS), printer,
fax
machine, copier, scanner and multi-line phone
5. Able to learn the laws, regulations, policies and procedures necessary to
process motor vehicle transactions
6. Ability to record and transfer data accurately in a timely manner
7. Ability to process monetary transactions accurately
8. High school education or equivalent
9. Six months experience in customer service, data entry, and/or processing
monetary transactions
10. An equivalent combination of education and experience can be substituted.
PHYSICAL DEMANDS
The work is customer service in nature with clerical and data entry responsibilities. It requires the ability to communicate effectively using speech, vision and hearing. The work requires the use of hands for simple grasping and fine manipulations. The work at times requires bending, squatting and reaching, with the ability to lift, carry, push or pull weights up to 25 pounds.Education Requirements (All)
High School Diploma/GED
Additional Information / Benefits
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Pension/Retirement, Educational Assistance
This job reports to the Manager
This is a Full-Time position 1st Shift.
Customer Service Rep
Call center agent job in Louisville, KY
Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.
Job Purpose
Job Description Content for Job Profiles is a work in progress. If you need content to finalize this requisition for posting, please send a message to *************************.
Job Duties and Responsibilities
* Receives processes and verifies the accuracy of orders from customers and customer purchase orders.
* Initiates required action for response to customer service requests for order changes including the maintenance of order information files, and communicate changes to the appropriate personnel.
* Receives inquiries from and/or contact the company's customers to resolve a variety of order related issues.
* Loads and maintains bills of material (BOM's) for the plant.
* Maintains and updates routing instructions per customer.
* Operates a computer workstation to obtain and extract order information, and provides Customer Service management with the data for inclusion in reports.
* Performs assigned system maintenance to various electronic order files.
* Makes required changes/updates in SAP system per production requirements, BOM's, relief files, etc.
* Develops and recommends changes to existing methods and systems to increase the accuracy, efficiency and responsiveness of the Customer Service Department.
* Prepares, generates and distributes daily reports and order acknowledgments to appropriate personnel.
* Prepares invoices and tests certificates for shipments of finished goods and customer samples.
* Assists in APQP process with Quality Department.
* Provides back-up support to other group members (i.e. Supervisor, Inventory Specialist) in the performance of job duties as necessary.
* Performs other duties as required.
Qualifications & Skills:
* High school diploma or GED.
* 2+ years of previous customer service experience in an automotive manufacturing environment preferred.
* Must demonstrate good oral and written communication skills.
* Detail oriented and ability to work in a team environment.
* Must be able to communicate with Production to meet customer demands
* Strong communication skills
* Excellent computer skills (MS Office products).
* Must have the ability to work overtime and weekends as required.
* Ability to work with little or no supervision and to plan, organize and set priorities.
* Ability to organize and prioritize own work to ensure daily workload is completed; to react and perform under stress and to exercise independent judgment in work environment.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Unsolicited Resumes from Third-Party Recruiters
Please note that as per Dana policy, we do not accept unsolicited resumes from third-party recruiters unless such recruiters were engaged to provide candidates for a specified opening. Any employment agency, person or entity that submits an unsolicited resume does so with the understanding that Dana will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.
Join our team of 40,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.
Our Values
* Value Others
* Inspire Innovation
* Grow Responsibly
* Win Together
Easy ApplyCustomer Service Representative
Call center agent job in Louisville, KY
Benefits:
Bonus based on performance
Paid time off
Profit sharing
Training & development
FASTSIGNS #330701 is hiring for a Customer Service Representative to join our team! Benefits/Perks:
Competitive Pay
Paid Vacation and Holidays
Performance Bonus
Ongoing Training Opportunities
A Successful FASTSIGNS Customer Service Representative Will:
Be the initial contact with current as well as prospective customers in our FASTSIGNS Center
Learn to prepare estimates, implement work orders and ensure timely delivery of finished orders
Enjoy being involved in daily team meetings, execute business and marketing plans and be intimately involved in the success of the FASTSIGNS Center
Work with customers in numerous ways such as email, telephone, in-person and at their place of business
Build long-lasting relationships by turning prospects into long term clients.
Ideal Qualifications for FASTSIGNS Customer Service Representative:
2-3 years of retail or counter sales experience preferred
High school diploma or equivalent
Outgoing, responsive, eager to learn and has the ability to build relationships
Great listening and organization skills
Ability to sit for long periods (4 hours or more)
Ability to view a computer screen for long periods (4 hours or more)
Ability to work under pressure to output high volume, high-quality work
Do you enjoy working with people? Do you enjoy helping people solve problems by offering advice and consultation? Are you looking for a job that offers constant learning, skills growth and a career path? If so, we are looking for employees just like you in the ever-changing Sign Industry. Apply today! Compensation: $17.00 per hour
At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.
Are you ready to plan for your future? Discover your next career. Make your statement.
Learn more by exploring the positions offered by FASTSIGNS centers.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.
Auto-ApplyFT & PT Customer Service, $20/hr Paid Weekly!
Call center agent job in Hebron, KY
Must be able to work a flexible schedule including nights, weekends, and holidays. Hours will vary based upon flight schedules.
Number of weekly hours may increase or decrease due to seasonal flight changes.
Full-time & Part-time Positions Available Customer Service Agents employed by Trego Dugan Aviation Contractor for Allegiant Air, Frontier Airlines and Sun Country at the Cincinnati/Northern Kentucky International Airport (CVG).
Must have a valid driver's license
Must pass a 10-year background check and pre-employment drug test
Available to work nights, weekends, and holidays
Must be able to complete required training
Customer Service Agent
General Purpose of Job:
This position is responsible for providing total customer service to all people desiring to use customer or charter service by being attentive to their needs, politely handling their inquiries promptly, and completing the required transactions as noted below. Additional responsibilities include ramp, aircraft cleaning, operations, wheelchair assist, and commissary duties as required.
Essential Duties and Responsibilities:
Processing Customers tickets, checking baggage, monitoring carry-on baggage for size and quantity, and assigning seats
Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements
Handling denied boarding situations, soliciting volunteers, accommodating Customers and providing hotel, meal, and taxi vouchers when appropriate
Ensures FAA, Airline, and airport regulations are followed
Enforces safety/security measures and protects sensitive zones
Assists Customers with special needs, i.e., Customers who need assistance in boarding
Brings Wheelchair passengers from ticket counter to gates and gates to baggage service
Excellent communication skills
Able to read and write English; bilingual skills a plus
Ability to work efficiently under time constraints
Must be available to work varied hours including swing and graveyard shifts plus weekends and holidays
Must be well groomed and physically fit
Completely clean and search an aircraft
Other duties as assigned
Must pass a ten (10) year background check and pre-employment drug test
Must have authorization to work in the U.S. as defined in the Immigration Act of 1986
Able to attend required training
Obtain and hold a customs seal
Physical Demands:
Must be able to carry 70 pound suitcase from the floor to 18 inches and carry 70 pound suitcase in front of you with both hands for a distance of up to 25 feet; must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting and sustaining those positions for extended amounts of time. Must have sufficient vision and ability to safely perform the essential functions of the position.
MUST be able to work a flexible schedule including nights, weekends and holidays
Auto-ApplyCustomer Service Representative Fueler/Washer
Call center agent job in Louisville, KY
Company DescriptionJobs for Humanity is partnering with Penske Truck Leasing to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Penske Truck Leasing
Job Description
Work Location: 4300 Petersburg Rd. Louisville, KY 40218
What's the Job?
Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person greeting our customers when they arrive and the one sending them off with a smile.
Why join Penske as a Customer Service Representative, you ask? It's simple. Maybe you've always had an interest in vehicle maintenance but haven't had the chance to pursue it. This is the perfect place to start. No experience is required. We will introduce you to our vehicle maintenance processes. We will teach you how to use our leading-edge technology. In fact, the training and experience you get here will help you advance to become a technician. And you'll get to do that learning at a company that offers career stability and competitive benefits. Talk about an amazing opportunity.
It's about going above and beyond for our customers-the way Penske goes above and beyond for you. It's about building meaningful relationships. It's about keeping our customers moving forward.
Main Responsibilities:
• Greeting our customers and making sure they have a great experience as you fuel and wash vehicles
• Performing vehicle readiness inspections to make sure tires, fluids, and other basic maintenance items are done
• Helping make sure our facilities are clean, safe environments for our customers and associates
• Building your skills through training and hands-on coaching to perform minor repairs such as installing mounted tires, replacing or rotating tires and performing preventive maintenance repairs
• Completing other projects and tasks as assigned by supervisor
Why Penske is for You:
• We take pride in offering a competitive wage and great benefits.
• This position, at this location, offers shift differentials that will vary based on second shift (starting after 11am) or third shift (starting after 9pm) and weekend work.
• This position, at this location, also offers individuals who hold a current and valid CDL will be eligible for a $2.00/hr rate.
• Penske offers ongoing skills training for to our maintenance associates, so you can grow your career!
General Requirements:
• High school diploma, equivalent, or prior work experience preferred
• Valid driver's license required
• Excellent customer service and communication skills
• The ability to work well as part of a team
• The ability and willingness to work outside
• Basic mechanical ability and tool usage (preferred)
• Basic computer skills
• The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management
• The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
• Regular, predictable, full attendance is an essential function of the job
• Willingness to work the required schedule, work at the specific location required, complete Penske employment application, submit to a background screening (to include criminal checks, past employment and education), the ability to pass a drug screen and physical as required by the Department of Transportation, and potential travel within a near geography for training are required.
This position is regulated by the Department of Transportation or designated as safety sensitive by the company, and the ability to work in a constant state of alertness and in a safe manner is required. Associates must have the ability to accept responsibility for their own safety, as well as the safety of others.
Physical Requirements: The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the associate will be required to move frequently, stand, walk, climb, bend, and sit for extended length of time throughout their scheduled working period.
• The associate is required to use their hands on a routine and daily basis to grasp, reach, touch, handle, feel, and/or otherwise operate required tools or controls.
• The associate must be able to work safely at heights using applicable ladders and elevated working platforms.
• The associate must be able to safely work in all weather conditions.
• Given the frequent movement of large trucks through the workplace, the associate must be able to see and hear in order to safely navigate the work environment.
• The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.
Penske is an Equal Opportunity Employer
PJ300
Job Category: Vehicle Maintenance/Mechanics/Technicians
Job Family: Vehicle Maintenance
Address: 4300 Petersburg Rd
Primary Location: US-KY-Louisville
Employer: Penske Truck Leasing Co., L.P.
Req ID: 2330084
Call Center Specialist-Covington, Athens, Dahlonega, Georgia
Call center agent job in Covington, KY
Employer Department Pinnacle Bank Operations Job title Exemption status Customer Service Call Center Specialist Non-Exempt Supervised by Call Center Manager The Customer Service Call Center Operator is the initial voice contact that every customer and prospect have with the bank. The Customer Service Call Center Operator is responsible for a quick and customer friendly response in a manner that is consistent with the customer service focus of Pinnacle Bank.
The employee will support the bank's strategic goals, vision, mission, core values, service standards and service philosophy in actions, words, and deeds.
Skills, Knowledge, Talents
Education
High School graduate.
Prior Experience
Some banking or call center experience desired.
Required Skills, Knowledge, and Talents
Core Value:
~ Operate with an Innovative Edge
~ Show Leadership
Must have a basic knowledge of the bank's products and services.
Must have a willingness to serve.
Must be able to function efficiently in a network environment and have a working knowledge of Microsoft Office and SharePoint.
Must be able to function efficiently on a general business level of math, possess general accounting knowledge (i.e. debits, credits, and an understanding of the bank's account reconciliations).
Project a professional image by adhering to guidelines in the employee handbook.
Must be able to collect, research, and analyze information skillfully.
Must be a self-starter, a creative thinker, flexible, eager, nurturing, open to change and exhibit good judgment.
Must be a leader by example, attentive to detail, work well with others and responsive to supervisory guidance.
Must have a working knowledge of compliance guidelines for the bank and the industry.
Strong customer service attitude.
Good speaking voice.
Must be able to use headset for hearing and speaking.
Must have knowledge of the bank's products and services.
Pinnacle Bank is an Equal Opportunity Employer and a Drug Free Workplace. As a condition of employment, a completed Application of Employment and satisfactory results from a background check and drug screening must be received. Pinnacle supports a diverse work force and welcomes all qualified applicants. It is the policy of Pinnacle Bank to consider applicants without regard to race, color, religion, creed, national origin, gender, disability, marital or veteran status, age or any other legally protected status.
Call Center Specialist
Call center agent job in Covington, KY
Job Purpose / Summary: The Patient Recruiter I is responsible for telephone interviewing, pre-screening, qualifying and setting appointments for patient's clinical study participation. Essential Functions: ►Handle incoming and outgoing calls by using a Clinical research database to recruit, screen, determine eligibility, schedule, and follow-up with potential study subjects and responds to inquiries relating to advertising and referrals to research studies
►Interview potential study participants using study questionnaires in the database to actively recruit and screen potential study participants in accordance with each protocol
►Responsible for the maintaining and growing of our research database, including updating medical histories, updating the database with participant data and maintaining patient status, security and patient privacy
►Regularly communicate with appropriate staff to access scheduling and study support needs
►Proactively identify and communicate project challenges, problems, and/or potential deficiencies
►Meet or exceed productivity goals consistently
Competencies:
►Excellent customer service skills
►Must be self-motivated, results-oriented and a quick learner
►Excellent organizational skills required
►Ability to function in a fast-paced, deadline-driven environment
►Attentiveness to detail
►Respond to the urgent needs of the team quickly and professionally
►Previous call center experience preferred but not required
►Knowledge of medical terminology a plus-training provided Required Education/Experience:
►High school diploma or equivalent
Community Engagement Specialist
Call center agent job in Corbin, KY
Job DescriptionDescription:
Essential Duties and Responsibilities:
Include the following:
Organize Green Dot related activities
Organize and provide the High School and Community Green Dot Program.
Recruit, train, and retain at least five volunteers.
Complete eight hours of continuing education related to sexual violence issues annually.
Complete twelve hours of continuing education related to victims assistance annually.
Provide information to the communities in the eight county region regarding crime victims resources and related services offered.
Show competence at providing the education programs of Green Dot for High Schools and Community Green Dot.
Speak at public awareness events in regards to interpersonal crime victims and services provided.
Complete all grant required documentation/statistics within required timeframes.
Provides services within time requirement as set forth in Agency policy and procedures.
Refrain from assuming any duty that is unrelated to and/or interferes with the responsibilities of the position.
Demonstrate the ability to work effectively with other team members, as part of a multidisciplinary team, and independently, when necessary.
Other duties may be assigned when necessary.
Requirements:
Qualifications:
Bachelor's Degree from an accredited university or college. Forty hours of sexual violence related training must be completed within three months of employment. Submit to and pass a criminal record check and a drug screening test.
Hours: Monday through Friday 8:00 am until 4:30 pm. Other times may be required with the job. These hours may include after hours and weekends.
Required Job Skills:
Oral and Written Communication Skills
Interpersonal Skills
Ability to exercise good judgment, tact, diplomacy and compassion when problem solving, handling conflict or in a crisis situation.
Ability to complete record keeping in a timely fashion.
Ability to get along with diverse personalities and maintain effective working relationships.
Ability to work well with people of all races, backgrounds and needs.
Additional Responsibilities:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations must be made to enable the individual with disabilities to perform the essential functions.
Physically able to reach, push, pull, stoop, stand, walk and lift up to 20 pounds
Possess a valid Driver's License and maintain a safe driving record if required for job performance.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations must be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee occasionally works in outside weather conditions, may be off-site from normal office location or placed at a Residential Program.
The noise level in the work environment is mild to moderate.
Environmental Data and Job Hazards:
Hours of work are structured into 7.5 hour blocks of time but may be subject to irregular and/or flexible hours based on needs or demands.
Position may require duties to include routine or reasonable anticipated tasks or procedures where there is a degree of actual or potential exposure to blood or other infectious materials.
All staff are required to participate in yearly trainings regarding infection control and safety in the environment including hazardous waste and blood borne pathogens.
All new staff must attend training regarding handling physical, verbal threats, acts of violence or other escalating and potential dangerous situations including when police need to be summoned.
All staff must be certified in Cardiopulmonary Resuscitation within one month of employment and maintain the certification. First Aid Training may be required.
Required Job Performance:
Successful Performance Evaluation rating of 3 or above. A Performance Improvement Plan will be initiated on all scores below a 3 rating. An employee will be terminated if the Performance Improvement Plan is viewed as unsuccessful after 2 attempts.
Customer Service Representative
Call center agent job in Lexington, KY
Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.
The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.
Required Skills and Experience:
One year of office support experience in a customer service role preferred
High School diploma
Excellent customer service skills and attitude
Excellent written and verbal skills
Proficient with office equipment
Attention to detail
Problem-solving
Computer proficiency - MS Suite
Typing speed 45WPM
Professional appearance
Ability to multi-task in a fast-paced environment
Bilingual skills a plus
Occasional overtime as needed
Pay: $16.04 - $18.07 per hour
Benefits Summary:
· Medical/Dental/Vision
· 401k plus a company match
· ESPP - Employee Stock Purchase Plan
· EAP - Employee Assistance Program (no cost to you)
· Vacation & Sick pay
· Paid Company Holidays
· Life and AD&D Insurance
· Discounts
Along with many other employee benefits.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
E-verify Participation
Right to Work
Auto-ApplyPayment Center Representative-Bilingual
Call center agent job in Lowes, KY
Full-time Description
As a Bilingual Payment Center Representative, you'll assist Graceland customers with their accounts. Representatives are responsible for collecting payments, making payment arrangements, providing friendly payment reminders, and other day to day customer relations. All you need is a passion for building connections and helping customers!
Communicate in a professional manner with customers regarding rental accounts
Process customer payments
Discuss acceptable payment arrangements
Interact internally with various other departments
Promptly accept inbound calls from customers on a national level
All other duties as assigned by management
Hours-10:30 a.m. - 7:00 p.m.
Requirements
High School Diploma or equivalent
Excellent customer service skills with prior experience preferred
Outgoing personality
Solid computer, grammar and multi-tasking skills
Strong attention to detail with time management and decision-making skills
Ability to work comfortably in a fast-paced, high-volume payment center
Bilingual (English/Spanish)
Call Center Specialist
Call center agent job in Madisonville, KY
Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY
The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience.
Requirements
High school diploma or GED required.
Prior Customer Service experience necessary.
Medical office and call center background preferred, but not mandatory.
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an
Equal Employment Opportunity
employer.
Auto-ApplyCall Center Specialist
Call center agent job in Madisonville, KY
Baptist Health is looking for a Call Center Specialist to join our team in Madisonville, KY
The Call Center Specialist responds to all patient calls timely, assists patients in understanding healthcare billing, updating patient demographics, updating patient insurance information, makes billing/coding inquiries to other departments on the behalf of the patient, and explains self-pay payment guidelines/procedures. Provide the highest level of customer service in an effort to deliver the greatest level of patient satisfaction, which in turn should create a pleasant patient experience.
Requirements
High school diploma or GED required.
Prior Customer Service experience necessary.
Medical office and call center background preferred, but not mandatory.
Work Experience
Education
If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!
Baptist Health is an
Equal Employment Opportunity
employer.
Auto-Apply