Call center agent jobs in Knoxville, TN - 159 jobs

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs. Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance. Job Description Location : Oak Ridge, TN 37830 Job Title : Customer Service Representative Duration : 7 Months (could go beyond) Details: There is an opportunity for an Appointment Center Clerk for the CONUS Nurse Advice Line. The Nurse Advice Line Appointment Center will be the first line of telephone support for eligible beneficiaries within the Department of Defense and Coast Guard which will interact with both the end user and the remote nurses. The environment will be a 24x7x365 call center style operation located in both Oak Ridge, TN and Broomfield, CO. The selected candidate will join the Nurse Advice Line team to receive in bound telephone requests for Nurse Advice Line services. The candidate will be responsible for following all applicable policies and procedures for verification, support, and service including transfer of the end user to the appropriate care resource, follow through with appointment services, and completing detailed documentation in a fast paced environment. Requirements: The successful candidate will be experienced in customer service and able to demonstrate professionalism and the capacity to handle difficult end user related issues. The candidate must also be able to master detailed training to successfully follow the policies and procedures for DHA, DHS, and HIPAA. Must be available to work any shift. Desired Skills: Familiarity with a call center environment, background in medical appointment setting or other health care environment. Certification in ITIL Foundations, HDI Helpdesk Professional, or comparable certification or training is desired. Experience with Military Health Systems, including knowledge of HIPAA, PII, and IAVA regulations as they apply to DHA requirements is a big plus. Medical knowledge a plus. Qualifications Required Education and Clearance: High school education or equivalent. This position requires that all candidates have or able to obtain and maintain a DoD and DHS Position of Public Trust. Additional Information To get further details or to apply for this position please contact: Sruti Silla ************ ****************************

Job Description DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Job DescriptionSalary: Since 1991, Emerald Youth Foundation has worked to support Knoxvilles youth and prepare generations of Godly community leaders. Emerald Youth has engaged more than 30,000 children and young adults in a variety of community programs over nearly three decades. Every year, Emerald Youth serves more than 3,000 children, teens and young adults in the heart of Knoxville through faith, learning and health programs. JOB SUMMARY: The Calling & Career Ministry Coordinator executes the day-to-day operations of the learning center open to 8th through 12th graders to support their transition from high school to post-secondary education and training. This role will help facilitate academic support and enrichment opportunities, calling and career identification and planning, and post-secondary training selection so that students can identify their God-given calling and select the best path to pursue that calling. BENEFITS: Medical, Dental, Life, Short-Term & Long-Term Disability insurance paid 100% for employee. Voluntary benefits available for family members Paid Vacation Paid Holidays ESSENTIAL DUTIES: Plan and implement Calling and Career activities within and outside of the Center. Cultivate an inviting learning environment that attracts and keeps students engaged. Guide and enroll students into the grade-level appropriate workshops and classes. Secure and match students with tutors as needed. Help plan and implement college visits. Obtain and maintain certification to implement Calling and Career assessments and discuss results with student and family. Help counsel students to determine the best post-secondary path that aligns with their calling, interests, and abilities. Liaison with college/university faculty to recruit and coordinate workshop leaders and student volunteers. Communicate with workshop leaders to help prepare them for their presentations. Know students and their families to help maintain participation levels in programs. Work with the Calling and Career Ministry Director and Program Development team to ensure highest quality offerings are made available to students. Assist with the planning, scheduling, and confirmation of center offerings. Help identify needed curriculum and to ensure compliance with Emerald Youth outcomes. Operate technology and prepare and implement learning materials as needed for the program. Ensure snacks are purchased, prepped and provided to students during programs. Ensure facility is clean, organized, and well maintained. Be responsible for opening and closing building. Identify constraints or leakage related to the Calling and Career Center that could keep youth from being comprehensively engaged or meeting academic outcomes. Seek solutions working collaboratively with supervisor to attempt and resolve issues so students can move forward in programs. Recruit, train, and supervise additional volunteers to adequately staff Ministry Center. Oversee crisis situations and communicate with student and/or family as needed, proving support and guidance. Coordinate with supervisor in case of such an event. Track, review and provide needed data and/or report achieved outcomes and measurements related to the Calling and Career Ministry Center. Oversee safety at site, ensuring all team members comply with organizational safety standards, including but not limited to behavior and discipline, child ratios, transportation, CPR, and first aid as applies. Maintain program budget. Maintain a current CDL and drive large vehicles/buses as needed or help coordinate transportation as needed Deliver effective and timely communication and ensure staff does the same. Manage additional projects and tasks as assigned and participate with any assigned groups or committees. MINIMUM QUALIFICATIONS: Dedicated Christian with clear knowledge of the Gospel and a passion for the mission of Emerald Youth Foundation; connected to a church community; possesses a strong reputation for honesty, integrity, and high moral standards. Education, counseling or related bachelors degree. Ideally 3-5 years experience in counseling or youth programs coordination. Must hold or obtain a CDL and drive large vehicles/buses. Must obtain certification in designated Calling & Career assessment. Excellent written and verbal communication skills. Proficient in Microsoft Office software. Able to supervise and motivate team. Attention to detail. Willingness to work extended hours. Ability to work efficiently in a collaborative setting. *Comprehensive engagement = target youth engaged in faith, learning, and health activities

This position is based at our Corporate Headquarters in Oak Ridge, TN. The deadline to apply for this opportunity is January 26, 2026. Job Description: To assist members and potential members with their telephone requests, explains services, responds to problems, offers additional products and services, and directs calls to the appropriate area. Essential Functions & Responsibilities: Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service. Answers questions about products and services and processes member transactions with zero errors. Directs calls to the appropriate area. Directs escalated issues to the next level of authority. Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results. Maintains security and compliance for member confidentiality. Interacts with others in a team oriented environment and consistently meets performance expectations. Required Experience: One or more years of customer service related experience required. One or more years of experience in a call center environment preferred. Education: A high school diploma or GED. Other skills required: Must possess excellent written and verbal communication skills. Must be detail oriented with strong organizational skills. Must possess mathematical ability to preform basic math skills. Must have the ability to multi-task. Must be able to work well with others. Must be proficient with Microsoft 365.

LOOKING FOR EXPERIENCED CUSTOMER SERVICE REPRESENTATIVE FOR CALL CENTER TEMP TO PERM, FULL TIME, DAY SHIFT POSITION MUST HAVE STRICT ATTENTION TO DETAIL, FILING, PAYMENT COLLECTIONS, OPERATE PHONES AND COMPUTERS. INTERVIEWS SCHEDULTED IMMEDIATELY APPLY IN PERSON: KNOXVILLE STAFFING 2115 MIDDLEBROOK PK KNOXVILLE TN 37921 BRING 2 FORMS OF ID: DRIVER LICENSE, SOCIAL SECURITY CARD, BIRTH CERTIFICATE OR PASSPORT AND YOUR RESUME! APPLYING ON-LINE: knoxvillestaffing.com dena@knoxvillestaffing.com

customers in response to inquiries and problems. Researches, troubleshoots and resolves customer problems. Performs a wide variety of administrative/clerical duties (i.e., payroll, paternity testing, billing, data entry, and phlebotomy). Additional Information Pushkaraj Hachibatti | Mindlance, Inc. | Office- ************

Launch Point Inc is seeking a fresh and innovative Retail Customer Representative to join our expanding Retail Marketing and Customer Service Department. We pride ourselves on our hands-on training, strong mentorship, and a culture that fuels career development. This is an excellent opportunity for someone eager to launch their career in customer service, brand management, and retail marketing. The ideal candidate will receive full training across all departments within our firm and will quickly become an integral part of our high-performing team. Our motto is perpetual growth and opportunity -and we stand by it. Daily Responsibilities: Track and report sales data and territory assessments to senior leadership Attend daily team meetings to review strategies and tools for success Stay up to date on product knowledge, client promotions, and competitor offerings Represent our clients and educate potential customers in a professional, engaging way Build and maintain long-term customer relationships throughout the experience Travel locally within assigned territories and occasionally for national conferences Qualifications: Bachelor's degree preferred or relevant customer-facing experience Strong problem-solving, influence, and communication skills Previous experience in customer service, retail, or sales is a plus Confident with public speaking and client interactions, both in person and over the phone Flexible schedule and openness to occasional travel Must be local to the Knoxville area, have reliable transportation, and be able to start immediately if hired What We Offer: Full training and mentorship across marketing, sales, and customer service A collaborative, team-first culture with daily support and development Advancement opportunities into leadership and management roles Opportunity to represent nationally recognized brands Travel opportunities for top performers and national networking events

Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more. POSITION SNAPSHOT: Our Winner's Circle position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The Winner's Circle position requires a strong communicator who will guide our Guests through their Midway experience. NITTY GRITTY DETAILS: Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action. Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers. Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Assists the Guest with all requests and answers questions as needed and makes recommendations on items. Provides game assistance by promptly notifying Support Technicians or Management as needed. Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return. Notifies Manager of any Guest that is perceived to be unhappy. Practices proper cost controls by accurately weighing tickets and scanning merchandise. Responsible for stocking, displaying and securing merchandise in all storage areas. Responsible for the reconciliation of tickets and merchandise inventory. Conducts merchandise inventory during and after shift, if applicable. Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager. Reviews the cleanliness and organization of the Winner's Circle. Ensures all plush and shelves are stocked, properly cleaned, and maintained. Properly positions and set up displays to increase Guest traffic and promote sales. Assists other Team Members as needed. Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness. Must be at least 16 years of age. RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE: The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to: Be friendly and able to smile frequently. Work days, nights, and/or weekends as required. Work in noisy, fast paced environment with distracting conditions. Read and write handwritten notes. Lift and carry up to 30 pounds. Move about facility and stand for long periods of time. Walk or stand 100% of shift. Reach, bend, stoop, mop, sweep and wipe frequently. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position. As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination. Salary Range: 7.25 - 16.5 We are an equal opportunity employer and participate in E-Verify in states where required.

Job Description At Safe Harbor Hospitality (SHH), our commitment to excellence in hospitality is at the core of everything we do. We provide exceptional experiences through our carefully curated destinations, offering guests a seamless blend of comfort and adventure. Whether it's our elevated marinas, inviting resorts, or dynamic residential communities, our dedicated team brings vision and expertise to every interaction. As a Call Center Agent supporting our Safe Harbor family of brands, you will be an essential part of delivering outstanding guest experiences. You will be responsible for assisting guests with booking accommodations, answering inquiries, and ensuring a smooth reservation process. If you thrive in a guest-focused environment and have a passion for hospitality, this is the role for you! Our team combines industry expertise with a forward-thinking approach, ensuring that our properties exceed expectations. We are continuously growing and innovating, offering an exciting opportunity for you to build your future with us. What You'll Be Doing Handle guest inquiries and reservation requests via phone, email, and online booking systems. Provide guests with detailed information regarding accommodations, availability, pricing, and promotions. Accurately enter and manage reservations in the system, ensuring all details are recorded correctly. Modify and update existing reservations based on guest requests and availability. Communicate with other departments to coordinate guest needs and special requests. Process payments and ensure compliance with company policies regarding deposits and cancellations. Assist in resolving guest concerns or issues related to reservations in a professional and efficient manner. Maintain knowledge of property amenities, local attractions, and policies to provide guests with informed recommendations. Support marketing and sales efforts by promoting special offers and packages. Follow up with guests' post-stay to ensure satisfaction and encourage repeat business. What You'll Bring Along Preferred call center experience and familiarity with reservation phone systems. Previous experience in hospitality, reservations, or customer service preferred. Strong communication skills, both verbal and written, with a professional and friendly demeanor. Proficiency in reservation software and Microsoft Office Suite. Ability to handle multiple tasks efficiently and maintain accuracy under pressure. A guest-centric attitude with a commitment to delivering exceptional service. Strong organizational skills and attention to detail. Ability to work independently and as part of a team in a fast-paced environment. Flexibility to work weekends, evenings, and holidays as needed. Problem-solving skills with the ability to handle guest concerns professionally. A passion for hospitality and creating memorable guest experiences. Job Types: Part-time - Weekends required Pay: $15.00 - $18.00 per hour

Answer inbound phone calls from customers, insurance companies or other departments. Process policies daily from Insurance New Loans Queue. Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents for other departments. Contact customers via phone for Welcome Calls. Assist insurance agents in the Sales Queue by calling customers. Process website quote requests for loan customers through website quote queue. Must have ability to communicate effectively both oral and written. Must have ability to multi-task in a fast paced work environment. Must have demonstrated ability to organize and manage time effectively. Prefer to have call center / phone experience or equal customer service experience from other industries. Minimum 2 year degree preferred but not required. Business Unit - 21st Mortgage 21st Mortgage Privacy Policy

*PART TIME POSITION* *Customer Service/Ramp Agent (Little Rock Airport) responsibilities will include but are not limited to:* *Customer Service Responsibilities* * Ability to accept personal responsibility for resolving concerns * Excellent work ethic and demonstrate the ability to act with purpose and urgency * Safety of our customers, crew members and co-workers * Apply security measures as appropriate and protect SIDA * Preparing and issuing tickets, computing fares, issuing refunds * Checking passports and travel documents * Correctly route passengers and baggage during check-in * Working at arrival or departure gates * Ensuring the on-time departures of aircraft * Assist special need passengers including wheelchair services * Answering general travel inquiries, and successfully resolving customer issues * Prepare flight paperwork * Load and unload baggage, mail and cargo * Direct aircraft to and from gates * Perform aircraft services such as lavatory, water, and de-icing (winter operations) * Expeditious baggage delivery to baggage claim * Sort baggage in bag makeup area * Operate Jetbridge and Ground Service Equipment (GSE) * Perform accurate aircraft search * Close counter and ramp areas following flight closing and complete flight stats * Cleaning and upkeep of all work areas * Successfully complete any recurrent or required additional training * Perform other duties assigned *This list is not all inclusive and a Customer Service Agent may be required to perform duties not identified in the above list* *CUSTOMER SERVICE QUALIFICATIONS:* * Eligibility to work in the United States without sponsorship * Minimum age 18, High school diploma or G.E.D. Additional education is a plus * Ability to read, write, speak, and understand the English language. Second language is a plus * Excellent communication skills that include speaking to large groups and individual customers * Familiarity with computers * Ability to work any available schedule to include nights, weekends, holidays, and overtime * Ability to work indoors and outdoors with strength and stamina to endure standing for entire and during inclement weather * Ability to lift 50 lbs up to 70 lbs occasional over your head with stamina to bend, stoop and crawl in confined spaces * Successful completion of post-offer pre-employment DOT drug screening * Successful completion of FBI criminal history check that reveals no disqualifying felony convictions in 10 years * Ability to provide 10 years of employment, education, unemployment history per FAR 108.33 * Must possess a valid driver's license with 3 yr good driving record and provide a copy *Ramp Agent responsibilities will include but are not limited to* • Marshaling aircraft into parking positions • Unloading baggage and delivering it to baggage claim area • Loading luggage onto departing flights &assisting special needs passengers • Loading and unloading carry-on bags, cleaning aircraft cabins, servicing aircraft lavatories • Connecting and disconnecting external power generators to the aircraft • Boarding catering supplies, performing security functions, preparing aircraft weight and balance paperwork • Coordinating with pilots, airline dispatch office, and the customer service department • Conduct other work duties as assigned *Ramp Agent Qualifications* • Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays • Must be extremely flexible; willing and able to prioritize Quickflight (Silver) work schedule • Must be able to work in a fast paced, deadline driven environment • Must have professional appearance (visible tattoo's must be covered) • Excellent attendance and punctuality required • Valid Driver's License (3 year driving record required with no more than 3 moving violations in 3 years. No alcohol or drug related violations) • Must be legally authorized to work in the U.S. for any employer without sponsorship • Must be able to pass a Drug and Alcohol Screen, FBI Fingerprint & Criminal History check *Other Requirements* • Sight: Must be able to see well enough to read reports • Hearing: Must be able to hear well enough to communicate with customers, vendors and team members. • Standing, walking, climbing. stooping, kneeling and lifting are required • Must be willing to work in outdoor environment (heat and humidity, rain etc.) • Lifting/Pulling/Pushing: Must be able to lift up to 50 lbs. repeatedly and 75 lbs. with assistance. • Must be able to type and use technical sources • Safety awareness and training will be provided *ADDITIONAL INFORMATION:* All your information will be kept confidential according to EEO guidelines. Interested parties may reply directly to this ad._ Principals only. Recruiters, please don't contact this job poster. do *NOT* contact us with unsolicited services or offers Qualifications Must be available to work variety of shifts including evenings, weekends and holidays Must have a valid driver's license with a good driving record/provide a 3 yr record Must pass an extensive fingerprinting criminal background check performed by the TSA/FBI. Must pass a DOT pre-placement drug screen Must be able to lift 50 LBS repetitively up to 75 with assistance Must be able to work out doors in all types of weather as well as indoors Must be able to bend, twist and stoop to service aircraft, extremely physical position Must have basic computer and typing skills Additional Information All your information will be kept confidential according to EEO guidelines.

Job DescriptionBenefits: Dental insurance Paid time off Vision insurance This is an outstanding opportunity for the right individual! We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization. Job Type: Full-time Responsibilities: Maintaining a positive, empathetic and professional attitude toward customers at all times Assist in the sales process and respond to various lead generators quickly and efficiently Communicate with prospective and current clients, with needed information, in a timely manner Know our services offered and pricing structure extremely well to be able to answer questions STRONG emphasis on outbound warm calls Process and schedule service requests in a timely fashion according to company policy Ensure customer satisfaction and provide professional customer support. Keeping records of customer interactions, transactions, comments and complaints. Communicate with technicians on a regular basis and oversee route schedules for specific services. Providing feedback on the efficiency of the customer service process and make necessary adjustments. General administrative tasks as needed. Network with clients and other professionals to build sales for your specific service. Other duties as assigned Education: High school diploma or general education degree (GED) required. Experience: 1-2 years clerical/administrative experience (preferred) Inside sales or call center sales experience (required) with ability to "close" the sale. Data entry experience Excellent verbal and written communication skills Familiarity in Microsoft Office applications including Word, Excel, Outlook Familiarity with web-based applications and apps Other Requirements: 18 years or older Must have a valid drivers license Be on time, reliable and consistent Follow MCS policies and procedures Work in a team environment (TEAM Together everyone achieves more) Preferred Skills: High level of professionalism and confidentiality Ability to stay calm when customers are stressed or upset Ability to be flexible given a dynamic and fast-paced work environment Time management skills including prioritization of multiple tasks and planning techniques Comfortable using computers - Microsoft Office proficient Experience working with customer support

We are looking for a skilled Call Center Specialist to join our client's team out of Knoxville, Tennessee to work in a remote setting. This is a contract-to-permanent opportunity with a focus on providing excellent support to customers in the financial services sector. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to work efficiently in a fast-paced, remote environment. Local East TN candidates in the Eastern Time Zone are welcome to apply only. Responsibilities: - Respond to incoming customer inquiries by providing accurate information about financial products and services. - Promote additional services and offerings to customers through effective communication and soft-selling techniques. - Explain service features and contractual details clearly to clients to ensure understanding. - Prepare and finalize service agreements with customers, ensuring all requirements are met. - Update and manage customer records using an Oracle-based system, ensuring data accuracy. - Perform efficient data entry and maintain organized documentation. - Utilize Microsoft Word, Excel, and Google Drive for tracking, reporting, and communication tasks. - Deliver exceptional customer service while maintaining high standards of professionalism. FOR IMMEDIATE CONSIDERATION PLEASE APPLY DIRECTLY Requirements - Associate's or Bachelor's degree is required. - Previous experience in customer service or call center roles, particularly in the financial services industry, is preferred. - Proficiency in data entry and familiarity with CRM systems, especially Oracle-based platforms. - Competence in using Microsoft Office tools (Word, Excel) and Google Drive. - Strong written and verbal communication skills. - Ability to multitask, prioritize tasks, and adapt to a high-volume environment. - Comfortable working in a remote setup with minimal supervision. TalentMatch Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

B2B Service Support Representative Exciting B2B opportunity working with the leader in the wireless industry! You'll work with a team of talented, interactive, innovative, and responsible people who enjoy helping others. Leverage the team environment to learn, grow, and advance, while assisting customers with their wireless products and services. Start your Great Experience today! Summary/ObjectiveInteract with business customers via phone and email to assist with business accounts. Act as a liaison between customers, business representatives and Verizon support paths to resolve credit, customer service and billing concerns.What you'll do:Confer with businesses by telephone and email to provide information about products and services.· Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken.· Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation.· Ensure correct authorization is received, recorded, and saved on all requests.· Conduct account analysis and reviews and proposals.· Follow up with businesses to document their experience with service.· Contact businesses to align with Cellular Sales B2B representatives for optimal care.· Daily use of Word, Excel, Salesforce, and spreadsheets. Extensive and accurate typing required.What we are looking for:· Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people.· Attention to detail: Taking responsibility for a thorough and detailed method of working.· Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service.· Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization.· Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals.· Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.Education and Experience:· High School diploma or equivalent experience required.· Proficient in Microsoft Office and basic computer skills.· Experience with face to face or telephone sales preferred· Experience with customer service over the phone preferred What We Offer:· Base Pay of $18/hr.· Health, Vision, and Dental Insurance· 401k matching· Health and Wellness Program· Discount on Verizon services· Employee Assistance Program· Onsite gym and walking trail Schedule:This is a full-time hybrid position. Our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs. AAP/EEO Statement Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone's ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time. **Hours** : + Monday - Friday / 8:00 AM to 6:00 PM + Saturday - Occasionally **Summary:** The Customer Solution representative will be the escalation point to solve complex problems that are reported by customers and regulatory agencies and to communicate the progress of the solution to the reporting employee, regulatory agencies, and/or affected customer. The representative is responsible for ensuring all escalated customers and regulatory inquiries are resolved timely and efficiently to meet the highest service quality standards. The representative will fully track solutions and related communication activities and retain critical information concerning customer inquiries. The representative should be able to foresee, project, and recommend solutions to potential problems as well as identify broad impact issues within the company and work with all departmental management to prevent situations which cause negative customer relations. **Job Duties and Responsibilities:** **Communication- 45% Importance in the role** + Effectively communicates (written and verbal) with internal workgroups to resolve problems within established service levels + Regularly communicates (written and verbal) with customers to obtain required information, set expectation for next contact and continues follow up with the customer until final resolution is determined + Raises awareness of customer issues that may exceed service level + Update submitters / regulators agencies of progress towards and completion of customers inquires + Communicates recurring issues as appropriate **Issue Management- 45% Importance in the role** + Self-directed to solve escalated customer problems and selects appropriate solution path based on issue information + Obtains additional information if required to define issue + Document all activities and communications in issue management system + Identifies root-cause of customer issue and recommends appropriate solution + Able to manage multiple issues and ensure resolutions are resolved within service levels **Additional Responsibilities and Process Improvement- 10% Importance in the role** + Identify opportunities and provide feedback relating to continuous company/ department improvement + Works effectively as a team member + Demonstrates FirstPower in attitude and relationships **Job Requirements (Knowledge, Skills, and Abilities):** + Excellent written and verbal skills + Ability to manage multiple problems effectively + Knowledge of bank products and systems + Ability to analyze problems, identify trends and recommend solutions + Interpersonal skills to work with various levels of management and difficult customers **Job Qualifications:** + 2 to 3 years' experience in bank product service/operations. + BA, BS degree or equivalent in experience + Experience with banking products and systems + Two years' experience written and verbal direct customer communications **About Us** First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at ******************** (https://urldefense.com/v3/\_\_https:/********************/\_\_;!!Cz2fjcuE!hpq9hPnrucZCPIAVPojVESItIq-FPzhurNdCrQ3JE8Rkx3gMd70nIk6\_kmPxl66\_oJCEsXs0gNunPowMAMHCmBYPOtUxUGI$) . **Benefit Highlights** - Medical with wellness incentives, dental, and vision - HSA with company match - Maternity and parental leave - Tuition reimbursement - Mentor program - 401(k) with 6% match - More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits **Follow Us** Facebook (****************************************** X formerly Twitter LinkedIn (*************************************************** Instagram YouTube (********************************************************** Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. 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DCI Donor Services (DCIDS) is looking for a dynamic and enthusiastic team member to join us to save lives!! Our mission at DCIDS is to save lives through organ and tissue donation, and we want professionals on our team that will embrace this important work!! We are specifically wanting people to join our team as a Donor Specialist with expertise in communicating during difficult situations and building relationships with families. This position will serve as part of a team of passionate and driven individuals responsible for coordinating the gift of health and life through donation. Strong interpersonal skills and the ability to communicate effectively in both oral and written formats are a must. The Donor Specialist is responsible offering the gift of donation to potential donor families. COMPANY OVERVIEW AND MISSION For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank. Our performance is measured by the way we serve donor families and recipients. To be successful in this endeavor is our ultimate mission. By mobilizing the power of people and the potential of technology, we are honored to extend the reach of each donor's gift and share the importance of the gift of life. With the help of our employee-led strategy team, we will ensure that all communities feel welcome and safe with us because we are a model for fairness, belonging, and forward thinking. *This is not a fully remote position. This position is located in Knoxville, TN. This position will be assigned on a rotating 12-hour schedule assigned to the night shift (7:00pm - 7:00am EST). This position will require training during day shift. Key responsibilities this position will perform include: Effectively captures medical information accurately and completely into donor management software. Facilitates the donation process through coordination and communication with donor families and medical personnel. Supports families of potential donors and communicates the opportunity for the gift of donation to families who have recently lost a loved one using empathy and care. Performs other related duties as assigned. The ideal candidate will have: A minimum of a two-year degree in a health-related field, nursing or paramedic/EMT certification 1+ years in a health-care related position including use of medical terminology. CTBS, RN, or LPN desired. Working knowledge of computers and Microsoft Office applications. Ability to exercise independent judgement and multitask. Exceptional teamwork, communication, and conflict management skills. Demonstrated excellence in intrapersonal skills along with strong attention to detail and organizational skills. We offer a competitive compensation package including: Up to 184 hours of PTO your first year Up to 72 hours of Sick Time your first year Two Medical Plans (your choice of a PPO or HDHP), Dental, and Vision Coverage 403(b) plan with matching contribution Company provided term life, AD&D, and long-term disability insurance Wellness Program Supplemental insurance benefits such as accident coverage and short-term disability Discounts on home/auto/renter/pet insurance Cell phone discounts through Verizon **New employees must have their first dose of the COVID-19 vaccine by their potential start date or be able to supply proof of vaccination.** You will receive a confirmation e-mail upon successful submission of your application. The next step of the selection process will be to complete a video screening. Instructions to complete the video screening will be contained in the confirmation e-mail. Please note - you must complete the video screening within 48 hours from submission of your application to be considered for the position. DCIDS is an EOE/AA employer - M/F/Vet/Disability.

Since 1991, Emerald Youth Foundation has worked to support Knoxville's youth and prepare generations of Godly community leaders. Emerald Youth has engaged more than 30,000 children and young adults in a variety of community programs over nearly three decades. Every year, Emerald Youth serves more than 3,000 children, teens and young adults in the heart of Knoxville through faith, learning and health programs. JOB SUMMARY: The Calling & Career Ministry Coordinator executes the day-to-day operations of the learning center open to 8th - through 12th graders to support their transition from high school to post-secondary education and training. This role will help facilitate academic support and enrichment opportunities, calling and career identification and planning, and post-secondary training selection so that students can identify their God-given calling and select the best path to pursue that calling. BENEFITS: Medical, Dental, Life, Short-Term & Long-Term Disability insurance paid 100% for employee. Voluntary benefits available for family members Paid Vacation Paid Holidays ESSENTIAL DUTIES: Plan and implement Calling and Career activities within and outside of the Center. Cultivate an inviting learning environment that attracts and keeps students engaged. Guide and enroll students into the grade-level appropriate workshops and classes. Secure and match students with tutors as needed. Help plan and implement college visits. Obtain and maintain certification to implement Calling and Career assessments and discuss results with student and family. Help counsel students to determine the best post-secondary path that aligns with their calling, interests, and abilities. Liaison with college/university faculty to recruit and coordinate workshop leaders and student volunteers. Communicate with workshop leaders to help prepare them for their presentations. Know students and their families to help maintain participation levels in programs. Work with the Calling and Career Ministry Director and Program Development team to ensure highest quality offerings are made available to students. Assist with the planning, scheduling, and confirmation of center offerings. Help identify needed curriculum and to ensure compliance with Emerald Youth outcomes. Operate technology and prepare and implement learning materials as needed for the program. Ensure snacks are purchased, prepped and provided to students during programs. Ensure facility is clean, organized, and well maintained. Be responsible for opening and closing building. Identify constraints or leakage related to the Calling and Career Center that could keep youth from being comprehensively engaged or meeting academic outcomes. Seek solutions working collaboratively with supervisor to attempt and resolve issues so students can move forward in programs. Recruit, train, and supervise additional volunteers to adequately staff Ministry Center. Oversee crisis situations and communicate with student and/or family as needed, proving support and guidance. Coordinate with supervisor in case of such an event. Track, review and provide needed data and/or report achieved outcomes and measurements related to the Calling and Career Ministry Center. Oversee safety at site, ensuring all team members comply with organizational safety standards, including but not limited to behavior and discipline, child ratios, transportation, CPR, and first aid as applies. Maintain program budget. Maintain a current CDL and drive large vehicles/buses as needed or help coordinate transportation as needed Deliver effective and timely communication and ensure staff does the same. Manage additional projects and tasks as assigned and participate with any assigned groups or committees. MINIMUM QUALIFICATIONS: Dedicated Christian with clear knowledge of the Gospel and a passion for the mission of Emerald Youth Foundation; connected to a church community; possesses a strong reputation for honesty, integrity, and high moral standards. Education, counseling or related bachelor's degree. Ideally 3-5 years' experience in counseling or youth programs coordination. Must hold or obtain a CDL and drive large vehicles/buses. Must obtain certification in designated Calling & Career assessment. Excellent written and verbal communication skills. Proficient in Microsoft Office software. Able to supervise and motivate team. Attention to detail. Willingness to work extended hours. Ability to work efficiently in a collaborative setting. *Comprehensive engagement = target youth engaged in faith, learning, and health activities

This position is on-site based at our Corporate Headquarters in Oak Ridge, TN. The deadline to apply for this opportunity is January 26, 2026. Role: The Bilingual Call Center Services Agent assists members and potential members with their telephone requests, explains services, respond to problems, offers additional products and services and directs calls to the appropriate area. Essential Functions & Responsibilities: Assists members and potential members with inquiries by providing accurate, courteous, timely and professional phone service. Answers questions about products and services and processes member transactions with zero errors. Directs calls to the appropriate area. Directs escalated issues to the next level of authority. Demonstrates and identifies opportunities for needed products and services to members by utilizing skills that drive positive customer service results. Maintains security and compliance for member confidentiality. Interacts with others in a team oriented environment and consistently meets performance expectations. Required Experience: One or more years of customer service related experience required. One or more years of experience in a call center environment preferred. Bilingual/Spanish speaking is required. Education: A high school diploma or GED. Other skills required: Must possess excellent written and verbal communication skills. Must possess mathematical ability to preform basic math skills. Must be detail oriented with strong organizational skills. Must be able to work well with others. Must have the ability to multi-task.

Level 4 Answer incoming calls regarding the customer's loans, insurance claims, lien releases and more. This position will also respond to customer and third party requests and process insurance claims, lien releases and more. Must have demonstrated ability to communicate effectively both in oral and written communications especially over email, manage time effectively, work with a team, and follow up with customers to resolve issues. Candidates should have a positive attitude and willingness to provide great service to customers and fellow 21st Team Members. Business Unit - 21st Mortgage 21st Mortgage Privacy Policy