Call center agent jobs in Lakeland, FL - 677 jobs

FLSA STATUS: Not-Exempt About Leeds Resources: At Leeds Professional Resources, our priority is client and candidate customer service. We want our clients to feel that they have received the best customer service experience from start to finish of the recruitment process. We pride ourselves on taking the time to understand the client's business and the challenges that an organization incurs on a daily basis. About our Client Our client is a reputable resource center for senior citizens and is committed to excellence for their client base. Their staff of professionals work closely with seniors, their families, and help to identify and locate any services they need. The team is looking to add an additional Medical Customer Service Representative to the growing team. This role is a temp to perm role (Pending performance). This role is an hourly based position and will be eligible for overtime payment. Job Qualifications: Bilingual in English and Spanish Bachelors Degree; or Associate Degree and two (2) years of experience; or High School Graduate or Equivalent and four (4) years of experience Successful completion of applicable background screening required

Position: Part Time Customer Service Representative $20-21 Hourly Based On Experience Looking to HIRE RIGHT AWAY!! Roughly 20-25 Hours Weekly Shifts: Monday-Friday: 9am-6pm Saturday: 11am-6pm Must Haves: Self-sufficient - Will be opening and closing by themselves Basic computer skills to enter shipping/tracking information Customer Service experience Organized, reliable, & meet deadlines Strong written and verbal communication skills Day to Day: This is a huge opportunity to get your foot in the door with a large fortune 500 company. The associate will have the potential opportunity to eventually grow with the operations, finance, or marketing divisions of the company if desired. The Associate will be opening and closing the store each day. They will be helping take packages from customers and ensure the packages are logged correctly to end up in the right location. They will be servicing anywhere from 1-2 clients per hour and helping to create new shipment logs/labels. They will be able to reach out to other team members for any questions that need to be escalated.

*THIS IS A 100% IN OFFICE ONSITE ROLE* *The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD).* *Responsibilities:* ** Operate in a Call Center environment as a customer success advocate* ** Receive inbound calls and make outbound calls to consumers* ** Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers* ** Answer high-volume, inbound calls or texts from current customers in a timely manner. Provide exceptional customer service to all customers' mortgage loan inquiries/requests.* ** Effectively manage a pipeline of up to 75 loans* ** Performing routine data entry and validation tasks* ** Monitoring work queues and intervening as needed* ** Interacting with multiple departments to expedite processing and/or issue resolution* ** Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries.* ** Must request assistance for escalated and/or more complex issues to department tenure associates or supervisors.* ** Meet outlined production and quality standards.* ** Follow established Policy and Procedures* ** Performing other related duties as required and assigned* ** Demonstrating behaviors which are aligned with the organization's desired culture and values* *Job Type & Location*This is a Contract position based out of Tampa, FL. *Pay and Benefits*The pay range for this position is $22.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Tampa,FL. *Application Deadline*This position is anticipated to close on Jan 17, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Title: Customer Service Representative Duration: 3 Month (possible extension) Shift: M-F 8am - 5pm Qualifications: This is an in-person role. High school diploma or equivalent. Experience: One to two years related experience. Intermediate knowledge of Computer experience required. Intermediate knowledge of MS Office (Outlook & Excel) required. Extensive data entry/10-key skills/order processing skills Ability to handle multiple tasks. Strong communication and customer service skills. Heavy phone experience is a plus. Accounts payable knowledge is a plus Responsibilities: Support residential installation and service departments. Provide superior customer service to internal and external customers. Coordinate, prioritize and schedule installations and service appts. Provide reception coverage as needed. Other duties as assigned, which may include but are not limited to: Act as payroll liaison Assist with Ops Support/Administrative duties including but not limited to ordering supplies, filing, backup when Lead Admin is out. Handle incoming customer/associate relations calls. Process accounts payable invoices.

Description Experienced Customer Service Representative Desired! Full-Time | Onsite | Monday - FridayJoin a Team Where Your Work MattersLooking for more than just a job? At DEX Imaging, we believe great customer service starts with happy, supported employees. As a Tier 1 Customer Service Representative, you'll be part of an energetic, award-winning team that values collaboration, growth, and having fun while getting the job done.If you enjoy helping people, thrive in a fast-paced environment, and want real opportunities to grow your career, we'd love to meet you.What DEX Can Offer You! Full-time schedule (40 hours per week) Competitive pay and full benefits package Competitive PTO and paid holidays Career growth, development, and internal promotion opportunities Paid in-house training Employee recognition and rewards programs Corporate discounts and employee perks Full access to our DEXpresso Café with complimentary specialty coffee drinks A positive, supportive, and team-focused workplace What You'll Be Doing Be the first point of contact for customer inquiries Communicate clearly and professionally with customers and internal teams Identify customer needs and provide timely, helpful solutions Answer incoming calls and route them to the appropriate department Work closely with Tier 2 teams to escalate and resolve technical issues Track, document, and follow up on unresolved issues Use multiple systems to accurately capture customer information Stay current on new processes, tools, and technology Assist customers via phone, email, chat, and other communication channels Perform other duties as assigned What We're Looking For High school diploma or equivalent experience 2-3 years of customer service or call center experience preferred Ability to work onsite from 9:30 a.m. - 6:00 p.m. EST (with flexibility as needed) Strong multitasking skills (talking and typing at the same time) Proficiency in Microsoft Office (Word, Excel, Outlook) Excellent verbal and written communication skills Strong organizational and time management abilities Ability to navigate multiple systems in a fast-paced environment Empathy, professionalism, and a customer-first mindset Why DEX Imaging?At DEX Imaging, we celebrate our people. We invest in training, promote from within, and foster a culture where teamwork, recognition, and growth are part of everyday work life. This is a place where you can build a career-not just collect a paycheck. Ready to get started? Apply today and become part of a company that truly values its people.

Title: Call Center Representative - Medical Reports to: Call Center Supervisor FLSA Status: Non-Exempt Personnel Supervised: None Under the direct supervision of the Call Center Supervisor, incumbent is responsible for scheduling Medical and/or Dental and/or Optometry appointments. MINIMAL QUALIFICATIONS: Education: High School Graduate or GED Experience: 18 months scheduling appointments in an office environment or Call Center experience. Bilingual: English/Spanish required. Skills: Self-starter. Detail oriented. Computer literate. Type 40 wpm. RESPONSIBILTIES AND PERFORMANCE EXPECTATIONS include, but are not limited to, the following: Schedule medical, dental and optometry appointments by phone. Collect patient demographic and insurance information. Cancel and reschedule medical, dental and optometry appointments Understand and apply CFHC scheduling template. Transfer calls appropriately Work provider follow-up requests on outbound calls Must be available from 7 am until 6 pm BENEFITS: Competitive Salary Federal Student Loan Forgiveness: PSLF - 10-year commitment, 120 loan payments and at the end of the commitment, the remaining loan is forgiven Excellent medical, dental, vision, and pharmacy benefits Employer Paid Long-Term Disability Insurance Employer Paid Life Insurance equivalent to 1x your annual salary Voluntary Short-Term Disability, additional Life and Dependent Life Insurance are available Malpractice Insurance Paid Time Off (PTO) - 4.4 weeks per year pro-rated Holidays (9.5 paid holidays per year) Paid Birthday Holiday CME Reimbursement 401k Retirement Plan after 1 year of service (w/matching contributions) Staff productivity is recognized and rewarded PHYSICAL REQUIREMENTS: Requires 80% or more spent standing/sitting. Independently mobile Lifting and/or transporting up to 20lbs. American with Disabilities Act (ADA) Statement: External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job specific functions (listed within each job responsibility) either unaided or with the assistance of a reasonable accommodation to be determined by the organization on a case-by-case basis.

Working Title: CALL CENTER SERVICES REPRESENTATIVE I - 60044601 Pay Plan: Career Service 60044601 Salary: $35,397.96 annually/$1,361.46 bi-weekly Total Compensation Estimator Tool Call Center Services Representative I Florida Department of Children and Families Internal Only Multiple positions available. This posting will be used to fill position vacancies in Career Service. Incumbents in this position report to the office, this is not a telework position. Preference for Bilingual in Spanish/English or Creole/English. Current employees will be compensated in accordance with the DCF salary policy. The full-time work schedule is 40 hours per week, 8:00 am - 5:00 pm EST, Monday through Friday. If this sounds like the job for you, please join our TEAM! DCF Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency. To learn more please visit ****************************** What You Will Do: The primary function of this position is providing support services related to government assistance eligibility in a call center setting. The work performed includes processing a broad range of customer service activities and entering information into a computer-based eligibility system. This career consists primarily of phone interactions with customers. The Typical Duties Include: * Answers general inquiry eligibility questions related to program requirements, application processing, case status, and benefit information. * Processes a variety of eligibility related work activities within designated time frames. * Educates customers on the benefits and features of My ACCESS Account including account set-up and password resets. * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues. * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all government assistance programs. * Requests all additional information/verification required to establish or continue eligibility for government assistance programs. Ensures electronic case records are documented thoroughly and properly. * Assists customers with referrals to other agencies and community resources. Minimum Qualifications: * Must be a current DCF Employee AND * At least six (6) months working as a Call Center Services Representative I -OPS team member AND * Two years of experience in clerical activities or public contact experience AND * Must have the ability to attend a 8 -12 week mandatory paid training course. Additional Information/Requirements: * Incumbents may be expected to work during emergency situations or natural disasters. Benefits of Working for the State of Florida: Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including: * No state income tax for residents of Florida. * Annual and Sick Leave benefits. * Nine paid holidays and one Personal Holiday each year. * State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options. * Retirement plan options, including employer contribution (For more information, please click *************** * Flexible Spending Accounts. * Tuition waivers. * And more! * For a more complete list of benefits, visit ***************************** Candidate Profile (application) must be completed in its entirety. * Include supervisor names and phone numbers for all periods of employment. * Account for and explain any gaps in employment so that the hiring process is not delayed. * Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications. * It is unacceptable to use the statement "See Resume" in place of entering work history. * This position is designated as an essential position. Incumbents are expected to work during emergency situations or natural disasters and may be required to work before, during and beyond normal work hours/days. DCF Employment Requirements: * We hire only U.S. citizens and lawfully authorized alien workers. * If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement. * The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures. * SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: ******************* * BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any candidate being considered for employment must successfully complete a State and National criminal history check as a condition of employment, and also be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. Employment may be terminated based on the background investigation results if the candidate begins employment before the background results are received, reviewed for any disqualifying offenses, and approved by the Department. Background investigations shall include, but not be limited to, fingerprinting for State and national criminal records check through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies. Employees will be retained in state and national rap back program, providing real-time arrest hit notifications. * BENEFIT RECOVERY SCREENING: Candidates applying to positions in the Economic Self-Sufficiency Program may have a Benefit Recovery check completed to validate current or former government assistance case information before completing the hiring process. If you experience problems applying online, please call the People First Service Center at **************. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location:

Do you like helping others? If so, this job might be for you! We're a family owned and operated telephone answering service. Every day our core focus and passion is to make a difference in the success of our small business customers. We run 24/7 and help our customers communicate better and answer when opportunity calls. To do this, we need great people who want to make a positive difference in the world. On any given day, you could be taking a detailed message for an attorney in one interaction, to helping a patient connect with their physician. As an Ambs Call Center Agent, you'll be helping people from all walks of life across a variety of industries - with a friendly and helpful voice. Why Work At Ambs Call Center? Click here to learn more COMPENSATION Progressive compensation based on skill development. Earn up to $22.20 per hour ADDITIONAL PAY Attendance Bonus $3.25 per hour for every hour worked during the pay period. Call Center Agent without any attendance violations (including absences, being tardy, and being out of rotation) during a given pay period will earn the attendance bonus. Dispatcher Differential $1.50 per hour differential for becoming a dispatcher. Spanish Bi-Lingual Differential $1.50 per hour. Are you fluent in Spanish and English? Earn a $1.50 per hour differential once you have graduated training and are handling all calls. Multiple opportunities for growth! Like mentoring others? Become a trainer and earn up to $24.75 per hour. Lead the team as a Supervisor and you can earn up to $27.45 per hour. BENEFITS Competitive compensation Health Insurance Employer provided Life Insurance Voluntary Vision & Dental Smart Dollar Financial Wellness Program Retirement plan with company match contribution up to 3% Paid lunch and breaks Paid birthday benefit after 12 months of Ambs employment 1 Floating Holiday after 12 months of Ambs employment Hours worked on holidays are paid at time and a half Overtime available 40-hour bonus pay for 1-year perfect attendance QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS High School Diploma or equivalent required Typing skills of 20 wpm Customer service experience preferred Excellent interpersonal, verbal, and written communication skills Strong basic computer skills Ability to multi-task Ability to make sound decisions under pressure Ability to deal with difficult situations and people Ability to work well in both a team environment and independently A strong attention to detail Requires primarily sitting at a desk for extended periods Earned Sick Time FULL-TIME EMPLOYEES 40+ hours per week Mandatory weekends and holidays EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions at The Company will be based on merit, qualifications, and abilities. The Company does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, pregnancy, or any other characteristic protected by law.

Are you ready for an amazing, thrilling, fast paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have open opportunities to provide you with an amazing future as a part of our team. The Call Center Team Agent is involved in all aspects of day-to-day operations of Rentyl Resorts home rental inventory. This includes but is not limited to promoting awareness of brand image internally and externally. Use of sales techniques that maximize revenue while maintaining existing guest loyalty to LRR. Assist with team member questions about property facilities/services. Company Overview: NDM is a family-owned hospitality business that started in F&B and is now expanding into vacation rentals. We are creating a new sector in hospitality by creating identifiable brands with consistent accommodations, services and amenities within the vacation rental space. Imagine combining the comforts of a vacation home with the experience and consistency of a world class resort. Position Summary: The successful candidate shall have a minimum of 6 months of similar experience Our Benefits: Health, Dental, Vision, Free Life Insurance 401k Plan Available Discounted Hotel rooms Discount in F&B outlets Development opportunities Employee appreciation events Recognition and Rewards Program And Many more! Main Duties: Create, modify and cancel reservations as requested by client and internal team members. Receive calls and initiate chats with potential guest over the phone and through the company website Provide complete and accurate information to guests on every telephone call and in every chat. Identifying opportunities to upsell different Encore Resort rental homes and services. Provide internal department support for new bookings and attending to more specific request. Produce reports for both internal department and management teams. Use the internal ticketing system to log calls and follow up on reservation leads. Other duties to be assigned by management team. Education & Experience: High School diploma or equivalent and/or experience in a hotel, property management, and or customer service-based profession preferred Bi-lingual English and Portuguese or English and Mandarin preferred Experience in call center reservations booking preferred Phone systems knowledge is a plus Excellent customer service skills in person and via the phone is required Ability to be a self-starter and innovate new processes is essential Physical requirements: Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+ Great Perks and Benefits - Work with a "Win from within company" NDM Hospitality is an equal opportunity Employer NDM Hospitality is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a talent for turning tough conversations into positive outcomes? We're looking for a Collections Agent who can combine empathy, professionalism, and negotiation skills to help customers resolve outstanding debts while supporting our company's financial goals. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. -------------- POSITION RESPONSIBILITIES Key Responsibilities: Make outbound calls to customers with overdue accounts to discuss balances and offer tailored repayment solutions. Use proven scripts and negotiation strategies to secure payment commitments and resolve delinquencies. Communicate with empathy and professionalism, actively listening to concerns and addressing objections. Accurately process payments via phone (credit cards, EFTs, and payment plans) in compliance with company protocols. Record all customer interactions, payment arrangements, and account updates in our CRM system. Follow all applicable laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), ensuring ethical and legal collection practices. Track and report on collection performance, call outcomes, and recovery rates. Resolve inquiries and escalate complex issues to supervisors when needed, always aiming for a positive customer experience. Foster trust and cooperation with customers to encourage timely payments and long-term resolution. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated, dedicated and should possess the below qualities: High school diploma or equivalent required; college coursework a plus. Prior experience in collections, customer service, or call center environments preferred. Strong verbal and written communication with the ability to explain financial matters clearly and confidently. Empathy, active listening, and conflict resolution skills. Familiarity with collection software, CRM systems, and call center tools is a plus. Understanding of debt collection laws and regulatory requirements is highly desirable. Strong organizational skills and accuracy in data entry and documentation. Ability to stay composed under pressure and thrive in a fast-paced, target-driven environment. Willingness to work evenings and weekends as needed. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Supplemental Insurance: Accident and critical illness insurance Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement. Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! PHYSICAL REQUIREMENTS This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. EQUAL OPPORTUNITY EMPLOYER At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works. REASONABLE ACCOMMODATION Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. ABOUT VALORVIP $13.25 - $15.20 / hour ABOUT US MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services. In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum. DISCLAIMER The purpose of the above is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

Associates will be responsible for fielding inbound calls, engaging customers by providing a consistent high quality service experience, delivering accurate information, answering a wide variety of inquires, coaching customers through web based interface, entering provided details for ticketing system, ensuring all systems and related interfaces are working properly, while maintaining a positive and professional attitude.

Company: Soni Family Practice and The Doctors Center Job title: Call Center Specialist Division/Department: Clinic Operations Reports to: Director of Clinical Integration The Call Center Specialist is responsible for managing incoming calls from patients, assisting with scheduling appointments, and addressing general inquiries about The Doctors Center's services. This role also involves verifying patient information to ensure the accuracy and efficiency of future appointments. A Call Center Specialist needs strong organizational skills and the ability to think quickly when faced with new situations that arise with patient calls. Essential Duties and Responsibilities: Patient Interaction: Triage patients call to determine the appropriate level of care. Answer patient calls and provide accurate, satisfactory answers to their inquiries and concerns on the first call. De-escalate situations involving dissatisfied patients, offering assistance and support. Call patients to inform them about The Doctors Center's desire to meet their needs and conduct surveys regarding their experience. Build sustainable relationships and engage patients by going the extra mile. Own the patient's experience by treating each patient as if they were your family. Front Desk Operations: Learn the functions of the medical front desk to resolve patient matters promptly without unnecessary transfers. Assist patients with questions related to services such as prescription refills, lab results, referrals, prior authorizations, eligibility verification, appointments, cancellations, no-shows, etc. Guide callers through troubleshooting, navigating the company site, app, or using the products or services. Review patient information, providing updates and information regarding services offered. Patient Education and Engagement: Promote The Doctors Center wellness and educational events to patients. Educate patients on the importance of preventative care and follow-up care, assisting with necessary appointments. Identify the root cause of patient no-shows and assist in resolving issues to reduce no-show volume. Ensure member engagement occurs within the first 10 days of enrollment. Utilize appropriate probing skills to identify patient needs, clarify information, research issues, and provide timely solutions. Documentation and Collaboration: Document and direct patient interactions to appropriate The Doctors Center personnel to resolve requests effectively. Work and close out any open patient interactions in our EHR to ensure timely resolution. Collaborate with The Doctors Center professionals and leaders to improve the patient experience. Training and Professionalism: Help train new employees and inform them about The Doctors Center's patient management policies. Demonstrate courtesy and respect to all The Doctors Center patients, families, and peers. Implement patient retention initiatives based on feedback and interactions to establish long-lasting medical care and a primary health home for patients. Knowledge, Skills, and Abilities: Solid understanding of healthcare procedures and practices. Intermediate proficiency with Microsoft Office applications. Familiarity with Athena or similar electronic health record (EHR) systems is a plus. Strong phone and verbal communication skills, with active listening abilities. Exceptional customer service skills, with a focus on adapting to different personality types and needs. Demonstrated patience and empathy in handling patient interactions. Ability to thrive in a fast-paced environment. Proficient computer literacy, including the ability to navigate multiple systems. Excellent multitasking abilities, capable of managing a variety of priorities simultaneously. Qualifications: High School Diploma or equivalent. Medical Assistant certificate preferred. 3+ years of customer service experience, preferably in a call center environment. 1+ years of Medical Assistant experience (recent graduates will be considered). Candidates seeking an externship for a Medical Assistant or in the medical field may be considered. Bilingual in English and Spanish preferred. Physical & Mental Requirements: (check all that apply)  Ability to stand or sit for extended periods of time.  Ability to receive and comprehend instructions verbally and/or in writing.  Ability to use logical reasoning for simple and complex problem solving.  Occasionally requires exposure to communicable diseases or bodily fluids.  Occasional travel for clinic activities may be required. The information listed above is not comprehensive of all duties/responsibilities performed. This is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.

FLSA: NON-EXEMPT Duties/Responsibilities: * Respond to patient inquiries via phone and digital platforms. * Resolve issues effectively and ensure a positive experience with each interaction. * Schedule appointments across all departments and accurately document patient messages in the appropriate systems. * Prioritize message urgency and route calls or requests to the appropriate department or staff member. * Resolve routine and complex patient issues independently when possible, escalating to supervisors when necessary. * Maintain accurate and up-to-date patient records in the electronic health record (EHR) system. * Ensure full compliance with HIPAA regulations when handling patient information. * Follow all training protocols and operational guidelines to ensure consistent, high-quality service. * Participate in virtual and in-person team meetings, training sessions, and performance reviews as required. * Support department and clinic operations by performing additional tasks as needed to enhance patient care. * Provide feedback to supervisors on customer concerns, recurring issues, or process bottlenecks for improvement. * Perform additional tasks as needed to support the centers. Required Skills/Abilities: * Excellent verbal and written communication skills. * Excellent interpersonal and customer service skills. * Excellent organizational skills and attention to detail. * Exhibit strong organizational and time management abilities, with a focus on meeting deadlines and managing multiple tasks efficiently. * Thrive in a fast-paced, high-volume, and occasionally stressful environment while maintaining professionalism and empathy. * Operate standard office equipment and maintain proficiency in Microsoft Office, Electronic Medical Records (EMR), and other relevant software platforms. Education and Experience: * High School diploma or equivalent is required. * At least two years related experience is preferred. Physical Requirements: * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. * Must be able to travel to various center locations as required.

Cellular Sales Call Center Representative Customer Service | Business Development Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry

Job Description Call Center Admissions Specialists are integral members of the support team in providing the direct first line of assistance to patients and their family members. Call Center Admissions Specialists must work well under stressful high-paced environments as a collaborative team members. This is a professional role, requiring a bachelor's Degree in the field of Human Services or other related field to support and provide assistance to behavioral/mental health patients. However, a High School Diploma is acceptable for entry-level opportunities in this program. JOB BENEFITS Schedule Mon-Fri 8:00 am-5:00 pm or 8:30 am-5:00 pm Full Health/Dental/Vision/Disability Benefits, and 401(k) Matching Non-Profit Organization Student Loan Forgiveness Company Discount Program JOB DUTIES & COMPETENCIES: Provides access to behavioral health services for clients by communicating directly with clients and/or families requesting services in a timely and efficient manner. Makes appointments according to program guidelines. Completes a brief triage screening of potential clients which meets established funders' expectations and regulatory standards. Demonstrates knowledge of the DSM-5 and the ability to identify symptoms that require behavioral health treatment. Links clients with resources that address identified needs, support continuity of care and reduce the likelihood of recidivism. Completes required GP documentation for clinical services timely and accurately into the EMR system in compliance with agency and program guidelines. Keeps supervisor informed at all times of relevant client, program, and community issues. Notifies Managed Care timely of needed authorizations for services as required by guarantors at the time of triage. JOB QUALIFICATIONS: Previous Call Center and/or Intake Experience in a health care setting preferred Computer proficient to navigate through EMR database, MS Word, MS Outlook, and MS Excel. Excellent communication skills in documentation and dictation Bachelor's Degree graduate in Human Services, Psychology, Social Work, Sociology, Behavioral Health, etc. High School Diploma acceptable as entry-level into the program Ability to work in a sitting position for the duration of the shift and operate standard office equipment Mon- Fri 8:00 am-4:30pm

Training Schedule: MON - FRI 8:00 AM - 5:00 PM Regular Schedule Options: * Monday, Tuesday, Wednesday: 9:30 AM - 7:30 PM, Friday: 9:30 AM - 6:30 PM, Saturday: 8:00 AM - 1:00 PM, Thursday: Off * Monday, Tuesday, Wednesday: 9:00 AM - 7:00 PM, Friday: 9:00 AM - 6:00 PM, Saturday: 8:00 AM - 1:00 PM, Thursday: Off * Monday, Wednesday, Thursday: 10:00 AM - 8:00 PM, Friday: 10:00 AM - 7:00 PM, Saturday: 8:00 AM - 1:00 PM, Tuesday: Off * Hybrid option available after 3-6 months of satisfactory performance* This position provides the opportunity to grow into a career in lending. The Call Center Lending Relationship Specialist assists credit union members with their long-term financial goals and planning for their future by providing financial solutions and counseling. This individual engages current and prospective members through telephone support interactions. This role plays a key part in improving the financial lives of Suncoast Credit Union members. Responsibilities * Identify ways to improve members' financial life * Present and explain lending products and services provided by the credit union and its affiliates * Initiate and underwrite consumer loans according to credit union lending policies and procedures * Answer calls in a courteous, professional, and timely manner * Provide a prompt, accurate, and excellent member experience * Interview members to gather information necessary to complete loan applications * Input and process loan requests * Meet minimum monthly goals determined by management * Assess loan applications * Process system approvals and suggest decision recommendations * Serve the community and actively participate in area events representing the credit union Qualifications * High school diploma or equivalent * 1+ years of call center or customer service experience * Bilingual in Spanish preferred * Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Sales Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at **************************************** Responsibilities * Identify ways to improve members' financial life * Present and explain lending products and services provided by the credit union and its affiliates * Initiate and underwrite consumer loans according to credit union lending policies and procedures * Answer calls in a courteous, professional, and timely manner * Provide a prompt, accurate, and excellent member experience * Interview members to gather information necessary to complete loan applications * Input and process loan requests * Meet minimum monthly goals determined by management * Assess loan applications * Process system approvals and suggest decision recommendations * Serve the community and actively participate in area events representing the credit union Qualifications * High school diploma or equivalent * 1+ years of call center or customer service experience * Bilingual in Spanish preferred * Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines * Accurate, detail-oriented, and organized with task management * Good written, verbal and interpersonal communication skills to professionally interact effectively with members and staff * Must be able to maintain a high level of confidentiality Skills * Customer Service * Sales Benefits * Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts * Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage * Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO * Community Involvement: Paid Volunteer Hours * Growth: Degree Assistance up to $5,000 per year For more information, including additional benefits, please visit our benefits website at ************************************************ Company Overview Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at ****************************************

Under the direction of the YMCA Engagement and Solutions Center (YES Center) Call Center Director, the YES Center Call Center Specialist will be responsible for receiving inbound and performing outbound calls that support Family Center operations and enhance the member/program participant's experience by assisting with general inquiries, performing business functions such as membership sales, cancels and adjustments, program registrations, collection of failed drafts and updating account information. When launched, outbound calls will support YMCA growth in areas of program fulfillment and optimization, member satisfaction and value added, process improvement and member retention. The YES Center will be open extended hours to support the Call Center and Family Centers. Hours of operation may vary depending on need. Hours of operation will include early mornings, evenings, weekends and holidays. Ability to work shifts and hours is a necessity. Critical areas of expertise include: * Knowledge of computers and ability to learn software applications * Excellent verbal, interpersonal and problem-solving skills * Working well in team environment * Highly organized and able to multi-task ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: YMCA Engagement and Solutions Center Call Center * Responsible for effectively communicating information to callers regarding general inquiries, Family Center information, membership, programs, and events. * Responsible for learning and following published SOP's in order to optimally support members, program participants and Family Center staff. * Provides excellent customer service and enhances the YMCA experience to guests, members, program participants, and staff. * Reports membership, program, or process concerns, as well as unusual situations or unresolved issues to supervisor. * Ability to work towards common goals and objectives in a collaborative and team-centered environment. * When launched, will perform outbound calls to increase program fulfillment, membership sales, renewals, and other initiatives as developed by Operations. * Perform all duties, tasks and projects as assigned by supervisor. * Assists with other projects as needed and participates in all staff meetings and/or related meetings. * Adheres to all policies, guidelines, rules, and best practices as outlined by the Tampa Metropolitan Area YMCA or directed by supervisor. POSITION REQUIREMENTS: Education/ Experience Required: * High school degree, or equivalent is required. Associate's degree preferred. * Excellent verbal, interpersonal and problem-solving skills * Bilingual in English and Spanish * Ability to work in a fast-paced and constantly-changing environment * Ability to multi-task * Ability to relate effectively to diverse groups of people from all social and economic segments of the community * Ability to handle conflict professionally and manage conflict resolution in a timely manner * Previous customer service, sales or related experience * Knowledge of computers * Must be able to work flexible hours including evenings, weekends, and holidays * Able to learn and understand YMCA membership operating system and call center software Certifications/Trainings Required: * Must obtain within 30 days of employment and maintain current certifications in CPR, First Aid, AED and Oxygen Administration. * Maintain other required certifications as stated in the training matrix. WORK ENVIRONMENT AND PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including, but not limited to: * While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and authorized work phone/smart device * Ability to perform all physical aspects of the position, including but not limited to, walking, standing, bending, reaching, and lifting * The employee frequently is required to sit and reach, and must be able to move around the work environment * Ability to lift and move a minimum of 30 pounds * Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust * Ability to work in a variety of environments, specifically those subject to extreme humidity/dampness, heat and cold * The noise level in the work environment is usually moderate * This position may require availability to work flexible hours including evenings, weekends, and holidays as needed * Must be able to perform all duties and functions of those that are supervised

*Tampa, FL 33634* *Schedule:* Monday - Friday 8:30am-5:30pm EST *Pay Rate: *$23/hr The Customer Experience Specialist I, is an entry level customer service role, operating in a call center environment and supporting Consumer Direct Lending. The individual acts as the primary consumer contact to guide a consumer through the loan origination process after the licensed discussion with a loan officer. The individual is a key contributor to facilitating efficient and effective processes that support business and customer service objectives. Responsibilities may be limited within a specific function/channel or across functions/channels within the Mortgage Fulfillment Division (MFD). *Responsibilities:* * Operate in a Call Center environment as a customer success advocate * Receive inbound calls and make outbound calls to consumers * Receive inbound text messages (where the consumer has provided express consent) and facilitate outbound text messages to consumers * Answer high-volume, inbound calls or texts from current customers in a timely manner. * Effectively manage a pipeline of up to 75 loans * Performing routine data entry and validation tasks * Handling routine calls, emails and/or chat responses with employees, consumers &/or authorized 3rd parties * Monitoring work queues and intervening as needed * Interacting with multiple departments to expedite processing and/or issue resolution * Conduct preliminary or basic research in order to accurately resolve and respond to customer inquiries. * Must request assistance for escalated and/or more complex issues to department associates or supervisors. * Meet outlined production and quality standards. * Follow established Policy and Procedures * Performing other related duties as required and assigned * Demonstrating behaviors which are aligned with the organization's desired culture and values *Qualifications:* * Mortgage and/or financial services call center experience is a plus * General understanding of applicable Federal, State and Local mortgage regulations a plus * Must be a team player with strong attention to detail and able to work independently * Proven track record at delivering timely and accurate information in a fast-paced environment * Excellent critical thinking, problem solving, mathematical skills and sound judgment * Effective time management skills to deliver work on time * Capable communicator, written and oral * Strong negotiation skills with ability to effectively resolve problems * Demonstrated proficiency with computers and mainstream computer applications (Microsoft, Google, etc.) #priorityeast *Job Type & Location*This is a Contract to Hire position based out of Tampa, FL. *Pay and Benefits*The pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Tampa,FL. *Application Deadline*This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Cellular Sales Call Center Representative Customer Service | Business Development Are you determined to grow your job into a career, in a fast-paced thriving environment? Cellular Sales is the one, a company that provides a rewarding career with a family atmosphere. You bring the desire to achieve and an exceptional attitude. Cellular Sales will provide benefits, development, and a culture that values diversity and inclusion. Are you ready to take control of your income and represent the best? We're Verizon's premier retail partner and have received multiple Agent of the Year awards. With nearly 800 stores across 40 states, we have 30-year reputation for providing unmatched in-person customer experiences. We're always expanding and looking for smart, driven, positive people to join our team of 7,000+. JOB DESCRIPTION Summary/Objective Provide ongoing support to the current sales force. Ideal candidates will be creative and analytical. Should seek to build off of current foundation, and improve procedures and methods already in place. Candidates should be able to take feedback and criticism to improve productivity. Essential Functions Follow up on distributed leads Generate store traffic and contribute to the markets success Handle customer inquiries both by phone and text Support sales force by generating sales leads Follow communication scripts when handing different topics Research required information using available resources Provide customers with product and service information Candidates should be able to take feedback and criticism to improve productivity and character Competencies Attention to Detail: Taking responsibility for a thorough and detailed method of working. Oral Communication: Shaping and expressing ideas and information in an effective manner. Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology. Supervisory Responsibility This position has no supervisory responsibilities. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands Must be able to sit for long periods of time The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary. Position Type/Expected Hours of Work This is a full-time position. Travel No travel is expected for this position. Required Education and Experience High School diploma or GED Preferred Education and Experience Previous office experience Proficient in Microsoft Office Knowledge of customer service principles and practices Experience in a call center or customer service environment Data entry and typing skills (including 10 key) Essentials Positive attitude High school diploma or equivalent; college degree preferred Minimum two years of related work experience Effective communication skills Interest and understanding of technology products and services Business ownership mentality Compensation The highest in the wireless industry