Call center agent jobs in Lancaster, PA - 377 jobs

At Surf Air Mobility, we're transforming air mobility. As innovators in aviation, we are at the forefront of creating a more efficient and accessible flying experience. With our commitment to a customer-first approach, advanced software solutions, and electrification, we're pioneering new ways for people to travel, making flying not only faster but more enjoyable. Our passionate team thrives in a collaborative environment where innovation and hard work go hand in hand. Help us shape the future of aviation while working with cutting-edge technologies that are changing the lives of our passengers. JOB TITLE: LNS Airport Cross Utilized Agent DEPARTMENT: Customer Service REPORTS TO: Station Manager FLSA STATUS: Non-Exempt POSITION SUMMARY: The Airport Cross-Utilized Agent is our primary representative in our airport stations. The position is responsible for handling all customer service activities, including greeting and checking in passengers, handling luggage, booking/re-booking flights, and assisting with passenger loading/unloading. It is also responsible for all ramp duties in our smaller stations. KEY RESPONSIBILITIES Ensuring FAA, Airline, and airport regulations are followed Enforcing safety/security measures and protecting sensitive zones Creating and modifying reservations Checking in passengers; safely loading and unloading passengers Handling luggage weights of up to 70 lbs and monitoring luggage for size, quantity, and weight Reviewing baggage tags for accuracy Providing information on arrival and departure times, boarding procedures, carry-on regulations, and seating arrangements Making announcements over a public address system Processing credit card payments Directing aircraft parking and dispatch on the ramp After training, towing aircraft to proper parking positions on the ramp Maintaining work area and mechanical equipment in proper order JOBS THIS POSITION DIRECTLY SUPERVISES: This position does not directly supervise others Requirements Knowledge, Skills & Abilities: Excellent written and verbal communication skills Able to read, write and speak English effectively Able to maintain eye contact when speaking with customers Professional in appearance and manner Ability to learn, understand and communicate the terms of the company's Contract of Carriage Courteous in all interactions Able to interact effectively with passengers, co-workers, and management Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior even in difficult situations Ability to diffuse stressful situations Detail-oriented and self-motivated Qualifications Education: High school diploma or equivalent Miscellaneous Requirements: Valid driver's license and reliable transportation Computer skills - ability to learn reservation and phone systems, proficient with a PC Basic math abilities Ability to work within a 24/7 operation including holidays Ability to pass a 10-year background check and pre-employment drug screen At least 21 years of age Authorized to work in the U.S. per the Immigration Act of 1986 Work Experience: Prefer at least 1 year of prior customer service experience Mental Requirements: Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables. Physical requirements: Must be able to lift a 70-pound suitcase from the floor to 18 inches and carry a 70-pound suitcase in front of you with both hands for a distance of up to 25 feet Must have physical dexterity sufficient to perform repetitive tasks and motions, including bending at the waist and knees, squatting, kneeling, crawling, twisting, and sustaining those positions for extended amounts of time Must be able to stand for extended periods of time Must be able to work in all weather conditions and in confined spaces Must have sufficient vision and the ability to safely perform the essential functions of the position. Must be able to meet all physical requirements related to aircraft weight limitations before and during employment. ActivityApproximate % of Time Sitting: 5Standing: 70Walking: 25100% Machines and Equipment Used: Machines, Equipment, ToolsApproximate % of Time Varied: 100% Degree of Hand-Eye Coordination Required: Computer: VariesPhone: VariesPhotocopier, fax machine: Varies Approximate percentage of time incumbent spends in “on-the-job” travel, including commuting to regular work locations: less than 5% Southern Airways Corporation is an EEO/AAP employer and as such all qualified applications will receive consideration for employment without regard to their protected veteran status, race, color, religion, sex, sexual orientation, gender identity, or national origin - and will not be discriminated against on the basis of gender, race, or disability.

Job DescriptionTHIS IS IMPORTANT If you want to feel valued and appreciated, live with purpose, and refuse to settle for mediocrity, then your search is over-you've found what you're looking for! WHO WE NEED Our focus isn't on just hiring people-it's on assembling the right team. That means we're looking for people who are hungry for success, enthusiastic, and always open to learning. Around here, we support each other, hold ourselves to a high standard, and bring out the best in one another. WHO WE ARE We are Aspen Home Improvements. We're a customer service company first-home improvement experts second. We are about people and strive to make exterior home projects hassle-free all while combining exceptional service with top quality products and craftsmanship. We want people who embody our core values and want to be the B.E.S.T. Be A Solutionist - They focus on outcomes not obstacles and seek improvement. Expand Your Boundaries - They desire personal and professional growth and new perspectives. Show Selflessness - They focus on collective success over personal recognition. They also see the world through the eyes of someone else. Trustworthiness - They are dependable and maintain integrity. WHAT'S NEXT Some things you just don't hear-you feel them. That sense of purpose, of drive, of belonging to something bigger than yourself. If you're ready to work with a team that feels more like a family, apply today. If we connect on the phone, we'll invite you in for a face-to-face interview! If the team feels that spark in you-the one that drives us every day-then quite possibly you'll become the next driving force that helps our family grow even stronger! Responsibilities Setting/Re-setting quality appointments Set follow up appointments for calls that did not close at the initial visit Handle inbound and outbound client calls in a timely manner Follow company's call center scripts Work with the client to verify or clarify information Build relationships with customers based on trust and reliability Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance Requirements Lead generating experience is a MUST Exceptional customer service skills Excellent organizational and multitasking skills Superb verbal communication skills Proficiency with computers, particularly CRM software and Microsoft Office Suite Strong critical thinking and decision making skills Bilingual speakers preferred Second shift Wed-Sun Benefits 401K Match Paid Training Paid Time Off Paid Holidays Company Events and Trips Powered by JazzHR 4yyjDDqcvW

current customers. Assist with warehouse tasks as needed. Areas of responsibilities may include but are not limited to: Attract potential customers by answering product and service questions. Suggest additional products and services to potential and current customers. Manage large amounts of inbound and outbound calls. Anticipate customer needs, following up with previous customers to offer reorders or additional services. Responsible for product knowledge to answer customer questions. Assess competitors by analyzing and summarizing competitor information and trends and identifying sales opportunities. Develop leads, referrals, and accounts by checking customer's buying history, suggesting related and new items, and explaining technical features. Closing sales and achieving sales targets. Create and maintain a database of current and potential customers. Assist with administrative tasks and warehouse work as needed. Assist in products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping as needed. Participate in monthly and/or annual physical inventories. Schedule inbound/outbound deliveries, as well as incoming/outgoing inventory. Stock, organize, and maintain showroom to maximize sales and maintain inventory. Maintain proper project details, documentation, and orders for specific large projects. Education, Skills, Experience, and Knowledge High school diploma/GED or equivalent work experience Customer service oriented with strong telephone, computer, and multi-tasking skills General knowledge of warehouse operations Must be able to operate a forklift and/or pallet jack Basic math and computer skills Ability to write legibly and communicate clearly with professionalism and courtesy Experience with inventory/inside sales and/or demonstrated success working with customers Work Environment Office and warehouse/fabrication environment Physical demands may include but are not limited to: High level of sitting, walking, standing, and/or climbing Stooping, bending, kneeling, and reaching Work outside/inside around machinery with moving parts and vehicles Exposure to all seasons of weather, as well as slippery and uneven surfaces Must be able to lift a minimum of 30lbs Travel None Exemption Status Non-exempt

Job DescriptionDescription: Pacer Pumps has been in Lancaster County, PA for over 50 years. We are a privately owned business selling thermoplastic centrifugal pumps to agriculture, marine and industrial markets. The PACER brand has worldwide market acceptance and our team in Lancaster helps ensure that we deliver exceptional service to our customers. We offer a friendly environment focused on safety, quality, excellent customer service and world class lead times. We are looking for a order entry/customer service representative with a good attitude and ability to work as part of our team. He/she must enjoy repetitive work, have excellent attention to detail and a strong, reliable work ethic. We offer a small business environment where you are not just a number. A competitive benefits package will be in line with experience and this vacancy presents candidates with exciting career opportunity with excellent. If you are interested and want to make a positive impact, this may be the place for you. To learn more about us, visit our website at: ****************** OVERALL PURPOSE OF THE JOB Interacts with customers; provides information in response to inquiries about accounts, products, and services. ESSENTIAL FUNCTIONS Takes care of and settles customer complaints, special orders, or returns via phone or mail Answers customers' questions regarding product or service and operation or maintenance Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping Talks with customers by phone or in person to ensure the best service possible Interviews customers to obtain information and explain available services Investigates and corrects errors, following customer and company records Adjusts complaints concerning billing or services rendered Refers complaints of product or service failure to appropriate departments for investigation Coordinates customers' service needs with other departments as required to ensure customer service OTHER DUTIES Performs all other duties as required Requirements: QUALIFICATIONS EDUCATION/EXPERIENCE AND/OR TRAINING High School diploma required 1-3 years of experience preferred KNOWLEDGE, SKILLS, AND ABILITIES PROBLEM-SOLVING SKILLS Identify problems, inform others, and provide information to assist with solving the problem VERBAL COMMUNICATION SKILLS Use verbal skills to communicate with co-workers or customers and/or vendors WRITTEN COMMUNICATION SKILLS Complete and maintain documentation/records to effectively convey ideas and information both in written and oral form MATH SKILLS Addition, subtraction, multiplication, division, percentages, ratios COMPUTER SKILLS Financial Software Internet/e-mail Spreadsheet Software Word Processing Software

Who is VetEvolve? VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page! 🌟 Experienced Veterinary CSR / Assistant - Front Office Position - Monday thru Friday🌟 Join a Veterinary Team That Truly Cares White Oaks Veterinary Hospital is seeking an EXPERIENCED full-time Veterinary CSR or Assistant who loves client communication and wants to work in the front office of a positive, team-focused veterinary practice. If you're compassionate, detail-oriented, and passionate about delivering outstanding patient care and customer service - we'd love to meet you! 🐾 Why You'll Love Working Here White Oaks Veterinary Hospital is a multi-doctor, well-equipped hospital where your experience, ideas, and teamwork truly matter. We believe veterinary medicine should be rewarding - not overwhelming. ✔ Monday-Friday schedule only - NO weekends! ✔ Supportive, drama-free workplace ✔ A team that respects & appreciates you ✔ A culture built on kindness, teamwork & growth Your work-life balance matters to us - always. 🐶 Your Role in Our Practice As a Veterinary CSR or Assistant working in the front office, you'll be the welcoming face and trusted support for our clients and patients. Daily responsibilities include: Answering phones & providing veterinary telephone triage • Scheduling appointments & surgeries (Avimark experience a plus) • Client communication & education • Patient check-in/check-out • Record keeping & filing • Filling prescriptions • Helping wherever needed - because we're one team • Patient interaction Light cleaning, laundry This position is ideal for someone who thrives in a fast-paced environment, loves animals and people, and values teamwork. 💼 What We Offer Competitive wages based on experience • Health, dental, vision, life & disability insurance • Paid time off + paid holidays • Continuing education allowance • 401K with employer match • Uniform allowance • Generous employee discounts • Positive, supportive work culture you'll love coming to every day 🌟 Who We're Looking For Experienced in veterinary reception or assisting • Friendly, compassionate & reliable • Strong communicator & team player • Organized with excellent attention to detail • Dedicated to outstanding client and patient care 📣 Ready to Love Where You Work? If you're a team-oriented professional with a passion for helping pets and people, we want to hear from you! 📩 Please send your resume and cover letter to apply. 🌐 Learn more about us: **************************** Let's make a difference together - one patient, one client, and one team member at a time. Ready to Learn More? We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.

Our client, a respected independent insurance agency in the Lancaster, PA area, has an immediate need for a Personal Lines Customer Service Representative. In this Personal Lines Customer Support Representative role, you will be responsible for daily service to an assigned book of personal lines clients. In addition, you will work to support the Producer to manage the renewal process for assigned clients. Specific duties include phone, email, & in-person customer service; marketing new & renewal business, preparing endorsements, seeking cross-selling opportunities and suggesting new lines of coverage, invoicing as needed; maintaining accurate files; reviewing renewals; and more. Responsibilities: Handles inbound service calls via the primary phone queue, replies to emails, and assists walk-ins and answer their questions, update their existing policies, and guide them through the claims process. Process COI' s, endorsements, and ID cards. Document all agency / customer interactions via the agency management system. Offer additional policy information when there is a rounding opportunity. Qualifications: 2+ years of experience servicing Personal Line policies such as auto, home, car, umbrella, and boat coverage. Property & Casualty (P&C) licensed. Knowledge of AMS360 or similar agency management system. Erie Insurance knowledge or multi-carrier experienced. Ability to work in office Monday - Friday 8: 00am - 5: 00pm. Compensation: Base salary to 60k/year with additional opportunities for bonus. Medical, dental, vision, and 401k. Paid holidays and PTO. #INDALL

Job Description Personal Lines Customer Service Representative - Independent Insurance Agency - Base Salary to 60k/year - Manheim, PA Our client, a respected independent insurance agency in the Lancaster, PA area, has an immediate need for a Personal Lines Customer Service Representative. In this Personal Lines Customer Support Representative role, you will be responsible for daily service to an assigned book of personal lines clients. In addition, you will work to support the Producer to manage the renewal process for assigned clients. Specific duties include phone, email, & in-person customer service; marketing new & renewal business, preparing endorsements, seeking cross-selling opportunities and suggesting new lines of coverage, invoicing as needed; maintaining accurate files; reviewing renewals; and more. Responsibilities: Handles inbound service calls via the primary phone queue, replies to emails, and assists walk-ins and answer their questions, update their existing policies, and guide them through the claims process. Process COI's, endorsements, and ID cards. Document all agency / customer interactions via the agency management system. Offer additional policy information when there is a rounding opportunity. Qualifications: 2+ years of experience servicing Personal Line policies such as auto, home, car, umbrella, and boat coverage. Property & Casualty (P&C) licensed. Knowledge of AMS360 or similar agency management system. Erie Insurance knowledge or multi-carrier experienced. Ability to work in office Monday - Friday 8:00am - 5:00pm. Compensation: Base salary to 60k/year with additional opportunities for bonus. Medical, dental, vision, and 401k. Paid holidays and PTO. #INDALL

Who we are: With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! It's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more! What you'll do: As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened. What we need from you is: * Consistently to provide genuine, friendly, personable and professional service. * Effective communication, interpersonal and organizational skills in person and on the phone. * Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment. * Proactively resolve escalated customer issues. * Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events. We can't wait to get to know you! For a more detailed look into this role click here or copy and paste the following link if using a mobile device ************************************************************************************************************************************ Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law. Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future. Raymour & Flanigan proudly supports a drug and smoke free work environment. Customer service representative Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

Duties and Responsibilities Answer and service incoming phones calls in a polite and courteous manner. Distribute all incoming mail. Process billing of all charge account sales orders. Conduct and maintain filing of all sales orders. Tender and process all cash sales with customers. Reconcile cash drawer and petty cash daily. Create cash deposits, electronically deposit checks, daily. Complete daily/monthly cash summaries. (Cash Balance Sheet) Process payments on customer's accounts and report to A/R. (Branch Deposit Log) Conduct verification of daily cash and charge sales/credits processed using reports. (OERR) Work and maintain “Paid in full, not shipped” job files. Maintain sales tax exemption file in accordance with Company policy. Order and maintain all office supplies within the monthly budget. Handle repair services for all copiers. And any other office equipment. Process vendor returns per company/vendor policies. Provide ongoing administrative support to the branch manager. Participate in the preparation and execution of annual physical inventories. Work overtime as needed. Attend all branch and company structured meetings. Keep work area clean and organized. Display and promote teamwork. Maintain branch document retention in accordance with Company policy. Have working knowledge of company business system, email, phones and learning software Requirements Skills Required Problem solving Interpersonal/People Communication Listening Teamwork Time Management Prioritizing and organizing Customers Multitasking Dependability Knowledge Required Computer and systems literate Product and product application Operation of basic office equipment Basic math Proper phone and business etiquette Company policies and procedures Awareness of company resources to assist customers

‼ PrimeTalent is Hiring ‼ We are hiring a Customer Care Agent in Nahr El Mote Area. Key Responsibilities: • Confirm appointments and follow up with customers as needed • Provide clear and accurate information about costs and timelines • Respond to customer inquiries via phone, email, chat or social media • Coordinate with service advisors to remind customers about the schedule Qualifications Key Qualifications: • 1+ Years of experience • Age between 25 and 35 • Fluent in French, English and Arabic • Excellent communication skills and Proficiency in CRM software • Multitasking and time management skills Additional Information We are offering: • Package is around $700 • Monday to Friday 8:00am till 5:00pm, Saturday 8:00am till 1:00pm Interested candidates can apply via WhatsApp 81795407 or email us at [email protected] mentioning “Customer Care Agent” in the subject line.

Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America. Job Description Position Purpose: The customer service representative operates on various functional levels within the call center. Handling a high volume of calls is the top priority while handling back-office functions such as billing, field service processing which entails scheduling and completion, collections, bad debt and cash processing. The customer service representative is responsible for providing professional, effective, and efficient customer service for all internal and external customers by using excellent, in-depth knowledge of company policies and procedures and PA regulatory commission requirements. Primary Duties/Responsibilities: Ensure customer calls/contacts, billing, collections, cashiering, field orders, and other customer service functions, are handled effectively, timely, and efficiently in a knowledgeable and positive manner. Receives, investigates and resolves customer calls, emails, complaints and inquiries pertaining to billing, collections, and other customer service functions. Responsible for achieving customer service metrics and satisfaction levels. Ensure all service orders are complete and entered into the CIS. Assist with routing new development for meter reading and entry into CIS. Process customer payments, prepare daily deposits, maintain cash reports. Prepare billing adjustments. Efficiently and accurately prepares, updates, maintains and files a variety of customer billing and collections information, service orders, data, reports, and the like. Promotes/explains company initiatives, programs, and processes to customers, and obtains appropriate information from customers (ACH, ebilling, conservation, etc.). Qualifications Education/Experience/Background: High School Diploma/GED is required. Associate's degree or equivalent from a two-year college or technical school preferred. Regulated Utility or Municipality customer service experience preferred. Experience using CC&B Customer Billing Information System or similar is preferred. 2 years previous call center, front office, bad debt, back office, and/or billing customer service experience required. Knowledge/Skills/Abilities: Excellent customer service skills with the ability to handle irate customer interactions as needed. Excellent verbal and written communication skills. Strong interpersonal and people skills. Active listening abilities. Proficiency in Google Suite or similar products. Ability to work on multiple tasks simultaneously and adapt to changing priorities in a fast-paced environment. Strong attention to detail. Good organization and problem-solving skills. Ability to work effectively in a team environment and with other departments. Additional Information Pay Rate: $24.18 per hour. Additional Information Benefits: Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement. We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Full-time Description FastBridge Fiber is a modern fiber-optic internet service company providing ultra-fast and highly reliable service to homes and businesses over our newly constructed all-fiber network. The network is built with today's customers in mind; customers with multiple connected devices demanding the fastest speed and highest reliability. Customers enjoy hassle-free pricing plans and attentive customer service with FastBridge Fiber, unlike those services offered by monopoly communications companies. FastBridge Fiber is committed to hiring and investing in the local communities we serve. We embrace a philosophy that is built upon respect, trust, and flexibility. FastBridge Fiber is supported by equity financing from Guggenheim Investments, and we are all committed and focused on rapidly growing our footprint! About the Opportunity: The Customer Service Representative provides technical support to our customers who may be experiencing issues with their internet service, setting up WiFi, wanting to turn on some features or simply have a question about their bill. Success in this role requires a well-rounded individual with a genuine enthusiasm for technology and keen interested in helping customers by resolving their trouble. Customer service experience is definitely a plus. Schedule: Sunday- 10:00am-6:30pm EST Monday-Thursday- 12:00pm-8:30pm EST The Customer Service Representative will have a combination of in office and work from home shifts. The schedule is non-negotiable. Training Schedule: Monday-Friday 8:30am- 5:00pm EST in office. Duties and Responsibilities Drive customer satisfaction as the first point of contact for all inbound customer contacts (phone calls, chats, emails). Manage customer communications received via multiple sources - phone, email, text, & social sites from potential or existing customers and respond to any questions or concerns. Process incoming orders for new installation, scheduling with the customer and completing the billing for services rendered. Complete change of service requests and make updates to accounts per customer requests. Respond to inquiries on order status, billing questions, service availability, new product offerings, etc. Provide excellent customer service support including technical troubleshooting of service issues to customer calling in or chatting in for help. Use problem-solving skills to properly diagnose and resolve technical hardware and software issues involving internet and Wi-Fi connectivity. Ensure details of the contact are captured in CRM by opening trouble tickets where applicable, documenting the contact, actions taken & details of how issue was resolved. Utilize our systems and tools to proactively check for and resolve potential issues before marking the contact as complete. Respond to escalated calls from customers and service techs during installation or service calls. Make follow-up calls on previously resolved trouble tickets to ensure customer satisfaction. Ensure that service-impacting events are worked timely to minimize service outages. Provide customers with updates on the progress of the work orders and/or trouble tickets. Follow-up with potential customers to convert leads to orders or to finalize orders. Provide manager with regular updates on common problems encountered and identify possible longer-term solutions/improvements to reduce future problems. Exceed customer expectations at every opportunity. Effectively communicate FastBridge Fiber's product and service offering. Navigate through multiple systems Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Requirements Required Qualifications: 6+ months of experience troubleshooting basic hardware, software, and/or connectivity issues. 2 years of customer service experience, 1 year in a contact center setting. Previous telecommunications experience a plus. Preference for operating in a fast-paced, technical environment with a high degree of critical thinking and problem solving Enjoys working with a team, but has ability to work independently, multi-task in a fast-paced environment without supervision. Ability to work as part of a team to achieve individual and team results Proven capability of delivering on individual and team goals and key metrics Willing to learn, adapt and evolve with the team and company and develop new skills quickly. Ability to learn and grasp new concepts and work through problems in a logical manner. A customer-first, troubleshooting mindset with demonstrated ability to provide exceptional internal and external customer care with a strong sense of ownership over results. Positive attitude with a passion for helping customers and the ability to connect with people. Committed to owning customer issues from start to finish Excellent customer service skills, including positive phone demeanor. Strong follow-up skills, accuracy, and attention to detail. Strong technical aptitude with excellent end-user interaction skills Capable of answering technical questions from technical and non-technical users. Able to listen with solid analytical, problem-solving and trouble-shooting skills with capability to solve complex problems Experience in one or more ticketing, CRM, billing, ordering, scheduling, phone systems Strong computer skills and the ability to navigate through multiple screens. Exceptional knowledge of Microsoft Office applications Excellent verbal and written communication skills Must be able to pass criminal background check and drug test Flexibility to work mandatory overtime to meet business needs High integrity and strong work ethic are a must Attention to detail and ability to think creatively and strategically is a must Excellent organization and time management skills Ability to interact and communicate effectively with other team members You have a high school diploma or equivalent (higher education preferred) Bilingual skills (verbal, written, read) in Spanish preferred Want to know more about what we stand for? At FastBridge Fiber we care about narrowing the digital divide and supporting fairness and equality. We also know that diversity drives innovation. We are committed to inclusion across race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. We celebrate multiple approaches and diverse points of view. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation. Learn more at: fastbridgefiber.com Salary Description $21-$24 per hour

The Customer Service Representative manages, communicates and monitors all aspects of a project and/or order. This role provides internal support and serves as a liaison between BCI's sales team and clients while supporting all internal departments including Creative Services, Sales, Customer Service, Procurement, Manufacturing and Finishing. This critical role manages and communicates with the appropriate resources to ensure client and company goals are achieved as it relates to all aspects of the finished product.Duties and Responsibilities Tasks related to this position may vary and are not limited to those listed below: Performing all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures. Estimates and provides quotes to customers. Processes and verifies purchase orders. Establishes delivery time on orders and tracks through the production process. Records customer changes and processes through production. Analyzes warehouse items and replenishes based upon data analysis with management approval. Processes specifications to obtain a design and/or estimate. Supports teams to ensure proper design and execution of orders. Identifies required materials to ensure the successful completion of orders. Analyzes and purchases bulk buys on litho and top sheets with management approval. Monitors production processes for communication purposes including fulfillment, shipping and logistics requirements. Tracks warehouse items, orders milestones and deliverables. Maintains, organizes and updates customer data. Proactively manages changes in order scope. Exemplifies a team spirit and provides exceptional support to internal team members and BCI's customers. Maintains a well-organized workspace. Other tasks as assigned by supervisor. Full-time role in an office setting. Skill Set Excellent planning and organizational skills. Excellent interpersonal, organizational, verbal and written communication skills. Excellent business acumen, management and development. Strong decision making and problem-solving abilities. Detail oriented. Ability to multitask, managing multiple challenges, and dealing with a variety of situations. Ability to effectively prioritize and execute tasks. Must work well under pressure with multiple interruptions. Must work well in a team environment. Desired Qualifications and Experience Bachelor's degree preferred. 2 plus years of experience in the corrugated packing and/or POP display manufacturing industries. Knowledge of structural/graphic arts, lithographic printing, pre-press and fabrication is a plus. Proficiency in Amtech, Microsoft Office and Outlook. Demonstrated aptitude in problem-solving and decision making. Ability to multitask, managing multiple challenges and work under pressure with multiple interruptions. Results-oriented and able to work both independently and within a team environment. Buckeye Corrugated, Inc. (BCI) is a privately held, employee-owned company with twelve (12) corrugated manufacturing facilities, providing an extensive range of corrugated packaging products. Located in ten states, our services and capabilities include custom-designed corrugated packaging, point-of-purchase displays, point-of-sale packaging along with fulfillment and logistics. Simply stated, we do not just make boxes. We build the means to shape impressions and influence perceptions. BCI provides competitive pay and a robust benefits package including but not limited to: medical, dental, vision and life insurance, disability benefits, 401(k), paid time off and holidays, as well as a bonus plan and opportunity for employee stock ownership.

Job Description*Currently Seeking Licensed Applicants* Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might just be the perfect fit for you! Our agents are dedicated to promoting State Farm's premier insurance and financial service products, offering you the chance to become an integral part of a trusted brand. Responsibilities: Forge enduring customer relationships and proactively follow up to ensure continued satisfaction. Employ a customer-centric, needs-based approach to guide clients through comprehensive insurance options, empowering them to make informed decisions. Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs. As an Agent Team Member, you will receive... Simple IRA Hourly pay plus commission/bonus Health benefits Paid time off (vacation and personal/sick days) Flexible hours Professional development Abundant opportunities for career advancement within our agency Pet friendly office Work from home days available Requirements: Genuine interest in marketing products and services that align with customer needs and preferences. Exceptional communication skills across all channels - written, verbal, and attentive listening. A people-centric mindset with a keen eye for detail. Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries. Proficiency in learning and navigating computer functions efficiently. Collaborative spirit, thriving in a dynamic team environment. If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process. This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

The Customer Service Representative has the primary responsibility for providing customer service to customers and circulation carriers. Job includes both inbound and outbound telephone responsibilities. Must be available to work every weekend and a few days during the week. About Us: Susquehanna Printing is part of a long tradition of printing in Lancaster County, beginning in the mid-1860s. Our long-standing expertise in printing continues to this day, as Susquehanna Printing produces the daily LNP newspaper and four local weekly newspapers, plus tabloids, books, and periodicals for businesses throughout the mid-Atlantic region. Susquehanna Printing is part of Steinman Communications. Susquehanna Printing has expanded its business to include state-of-the-art solutions for scheduling, layout, digital printing, inserting, binding, direct mail, and quality control. Why Work for Us? We know that employees are a business's greatest asset and the primary driver of success. We are committed to attracting and retaining people who are bright, curious, flexible, and energetic. Full Time Benefits: * 4 weeks PTO to start (pro-rated for first year) * Paid Holidays * Benefits: medical, prescription, dental, vision, short-term disability, basic life insurance * 401(k) with Company Match * Wellness program * Employee Assistance Program * Parental leave program * Employee Referral Program Work Schedule: * Full Time hours- Wednesday, Thursday, and Friday 8:30am-4:30pm and Saturday and Sunday 5:30am-1pm. Off Monday and Tuesday Essential Job Functions: * Work well with staff and supervisors * PC computer operations and software products such as Newzware. * Provide courteous and efficient service to all callers by answering phone promptly and courteously, and always conducting yourself in a professional, helpful, and caring manner in spite of circumstances * Inbound and outbound telephone responsibilities * Follow all Standards and Acceptance guidelines and memos * Know and understand all rates pertinent to the products and programs you sell * Maintain acceptable production and accuracy levels * Serve the needs of carriers and news dealers so they can meet customer expectations * May complete recurring reports, standard form letters and memos * May assist Circulation District Managers or management with project needs * Ability to work in a fast-paced environment Location Susquehanna Printing is conveniently located right off the Greenfield exit on Route 30, you have access to countless shops and restaurants within minutes and easy access to major cities in the Central PA area such as Philadelphia, Baltimore and Washington D.C. Requirements What are we looking for? * High school diploma or equivalent * Previous customer service experience is preferred * Ability to speak clearly and use proper grammar * Basic typing skills Salary Description 17.00/ hour

Job DescriptionIt's more fun with us! No one likes being bored at work, which is why a Domino's job is all about having fun! That's how we roll. We live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. It all starts with you Domino's Pizza loves Domino's people. Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. In other words, we want you to be yourself, and as a Domino's Customer Service Rep that's exactly what you can be. Our Team Members know their stuff and know how to have a good time. Each store has its own personality, and we reward outstanding pizza making or up selling. Drive your own career Being a Domino's Customer Service Rep isn't your average pizza gig. And the way Domino's works, it could be just the beginning. Many of our team members began their careers as CSRs and today are successful Domino's franchise owners. From customer service to management, general manager to franchisee, our stores offer a world of opportunity. You'll find our Customer Service Representative jobs offer you more. From the first slice of pizza to the last customer you serve, we know how important it is to provide the best training and support. Our people are the reason we're successful today, and why we'll continue to be successful in the future. So it makes sense for us to help you become your very best. We don't drop you in the deep end. Your Domino's Manager or teammate will show you the ropes in-store, so you can hit the ground running without any worries. Domino's CSR Responsibilities Include: : Demonstrating a friendly, positive attitude and great customer service skills Taking orders over the phone and in person Dealing with customer concerns Cash handling Upselling Making Domino's high quality pizzas Food and portion control Hygiene and food safety Food preparation General cleaning duties Those are the basics, but here's what else you can expect: General Job Duties Operate all equipment Stock ingredients from delivery area to storage, work area, walk-in cooler Prepare product Receive and process telephone orders Take inventory and complete associated paperwork Clean equipment and facility approximately daily Communication Skills Ability to comprehend and give correct written instructions Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person Essential Functions/Skills Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator) Must be able to make correct monetary change Verbal, writing, and telephone skills to take and process orders Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed Ability to enter orders using a computer keyboard or touch screen Work Conditions Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas Sudden changes in temperature in work area and while outside Fumes from food odors Exposure to cornmeal dust Cramped quarters including walk-in cooler Hot surfaces/tools from oven up to 500 degrees or higher Sharp edges and moving mechanical parts Sensing Talking and hearing on telephone Near and mid-range vision for most in-store tasks Depth perception Ability to differentiate between hot and cold surfaces Temperaments The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions Additional InformationAdditional Job Details Physical Requirements including, but not limited to the following: Standing Most tasks are performed from a standing position Walking For short distances for short durations Lifting Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5' Cases are usually lifted from floor and stacked onto shelves up to 72high Carrying Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray Pushing To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24- 30 and requires a force of up to 7.5 pounds to push Trays may also be pulled Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance Stooping/Bending Forward bending at the waist is necessary at the pizza assembly station Toe room is present, but workers are unable to flex their knees while standing at this station Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day Forward bending is also present at the front counter and when stocking ingredients Crouching/Squatting Performed occasionally to stock shelves and to clean low areas Reaching Reaching is performed continuously; up, down and forward Hand Tasks Eye-hand coordination is essential; use of hands is continuous during the day Frequently activities require use of one or both hands Shaping pizza dough requires frequent and forceful use of forearms and wrists

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system ScannersStandalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani EmailCustomer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRMElectronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft OutlookNetwork conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani ChatSpreadsheet software - Microsoft ExcelKnowledgeCustomer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.Speaking - Talking to others to convey information effectively.Service Orientation - Actively looking for ways to help people.Persuasion - Persuading others to change their minds or behavior.Reading Comprehension - Understanding written sentences and paragraphs in work related documents.Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Writing - Communicating effectively in writing as appropriate for the needs of the audience.Coordination - Adjusting actions in relation to others' actions.Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.Negotiation - Bringing others together and trying to reconcile differences. AbilitiesOral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.Oral Expression - The ability to communicate information and ideas in speaking so others will understand.Speech Clarity - The ability to speak clearly so others can understand you.Speech Recognition - The ability to identify and understand the speech of another person.Written Expression - The ability to communicate information and ideas in writing so others will understand.Near Vision - The ability to see details at close range (within a few feet of the observer).Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.Written Comprehension - The ability to read and understand information and ideas presented in writing.Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense.Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional InformationIf this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.