Call center agent jobs in Layton, UT

The Poulton Associates/Wright Flood team is offering a great opportunity for someone who works well in a team environment, enjoys providing excellent customer service, takes initiative, meets deadlines and has a strong desire to excel. This key member of our Client Support Team will work within a group of similarly minded professionals to help retail insurance producers across the country write, retain and service the catastrophe insurance policies available at our wholesale web site, ******************** The applicant will be using our 100% on-line platform to make placing flood, earthquake and landslide insurance fast and easy for independent insurance agents. To be successful in this role, the applicant must: Build and maintain professional, productive working relationships with fellow Support Team members, Brokers/Producers and Clients Have knowledge of insurance practices Identify customer needs and recommend solutions Be able to diffuse escalated situations Demonstrate strong verbal and written communication skills Be a team player who can work independently Stay abreast of new products, procedural changes and market trends Demonstrate excellent time-management skills and manage multiple concurrent projects with shifting priorities Job Functions: Service new and existing retail producers and their staff members Respond to and resolve retail producers and client concerns and inquiries Manage the marketing process, coordinating with retail producers to help them make best use of the on-line platform Deliver recommendations to retail producers as to the coverage features of our products Comply with internal systems, processes and procedures Provide support on other tasks as assigned Requirements: HS Diploma or equivalent Proficiency in Microsoft Windows, Word, Excel, Outlook Client 1-3 years of Call Center experience 1-5 years of experience in servicing personal or commercial lines property and casualty insurance accounts is a plus What We Offer: Paid Time Off (PTO) Paid Holidays Generous benefits package including health, dental, vision, 401(k), etc. Employee Stock Purchase Plan Tuition Reimbursement Student Loan Repayment Program Poulton Associates/Wright Flood is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

Job DescriptionDescription: Be Part of What's Next Stampin' Up! is in an exciting season of transformation-and we're looking for people who are energized by change, not intimidated by it. If you're a positive problem-solver with a people-first mindset, an empathetic nature, and the courage to lean into growth, you might be exactly who we're looking for. Between supporting our global sales force (our beloved “demonstrators”) and creating the world's best stamps, ink, and paper, we believe in showing up for people-our customers and each other-while building what's next together. Sound like your kind of challenge? Keep reading. Why You'll Love It Here Wicked-awesome benefits package (seriously, compare it) Friday dress code every day (hello, jeans) Extreme crafting experiences (optional, but fun!) Generous paid time off (work/life balance matters Tuition assistance & 401(k) with company match Our Contact Center, Reimagined No cold calling. No sales quotas. No weekends. Just meaningful conversations, real problem-solving, and the space to focus on what matters most-delivering exceptional service while maintaining a healthy work/life balance. What You'll Do Live our core values: caring about people first, acting with courage, bettering our best, and owning it Create positive, empowering experiences in every interaction Resolve demonstrator concerns with empathy, integrity, and accountability Provide friendly, professional support on inbound contacts while meeting productivity and quality standard Stay knowledgeable on products, promotions, events, and the Demonstrator Compensation Plan Jump in to support special projects and company initiatives as we continue to evolve Shifts Available We're hiring for closing shifts: Full-Time: 10:30am-7:00pm (two 15-minute breaks + 30-minute lunch) Part-Time: 3:00pm-7:00pm (15-minute break) What You Bring High school diploma or equivalent Comfort with technology (computers, software, phone systems) Strong verbal and written communication skills Ability to sit for extended periods Previous call center or customer service experience preferred A positive attitude, adaptability, and a genuine desire to help others Pay: $17.84/hour Apply today and be part of a team building the future-together. Requirements:

The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management * Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. * Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. * Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. * Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. * Proactively identify potential issues and resolve them before escalation. Communication and Support * Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. * Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. * Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization * Accurately document all customer interactions, service requests, and status updates in the appropriate systems. * Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. * Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management * Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. * Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration * Collaborate with internal teams to coordinate service workflows and ensure seamless communication. * Proactively share customer feedback and insights with the team to improve overall service quality. * Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies * Proficient in Microsoft Office applications (Word, Excel, Outlook). * Ability to guide, motivate, and develop team members. * Expertise in managing and resolving disputes effectively. * Flexible and creative problem-solving skills and a proactive, customer-focused mindset * Advanced communication skills with the ability to communicate clearly and effectively across different mediums. * Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. * Comfort in presenting ideas and solutions to management and stakeholders. * Exceptional active listening skills and the ability to empathize with customers. * Time management and multitasking skills to handle multiple requests efficiently. * Build trust and rapport with both customers and internal teams. * Positive, solution-focused attitude with a commitment to accountability and self-improvement. * Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications * Associate degree or equivalent experience. * Minimum of 5 years of relevant customer service experience required. * Strong multitasking skills and ability to train and lead team members effectively. Physical Demands * Prolonged periods of sitting while working on a computer. * Occasional standing, bending, and other physical activities to support office or service-related tasks. * Repetitive hand movements associated with data entry and computer work. * Ability to lift and move up to 45 lbs. without assistance. Working Environment * Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. * Minimal travel may be required for training or customer support activities

Ready to Make an Impact in Healthcare? Join Serenity. Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we're transforming mental wellness with compassion, innovation, and a people-first approach. No Healthcare Experience? No Problem. We're not looking for medical backgrounds - we're looking for calm, clear communicators who know how to solve problems and keep things moving. If you're steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you'll feel right at home. Bring your focus, empathy, and drive - we'll train you on the rest. The Role: Call Center Representative | Lehi, UT As a Call Center Representative, you'll connect with potential patients who've expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you'll gently guide them toward booking their first appointment-turning leads into lasting patient relationships. What You'll Be Doing: Gently guide hesitant patients to book their first appointment with care & empathy Convert new leads into patients with confident, results-driven follow-up Schedule, adjust, and cancel appointments with accuracy Act as a liaison between established patients and their provider Working with other healthcare professionals to ensure seamless patient care Provide information about healthcare services, procedures, and policies Handle patient concerns, complaints, and questions promptly and professionally Follow protocols for managing patient inquiries and issues Resolve patient issues, offer solutions, and escalate when needed Verifying patient information, insurance details, and eligibility Accurately enter and update patient info in the EMR system Other duties as assigned Who We Are: Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare. Serenity Healthcare is an equal opportunity employer - if you're qualified, you're welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire. You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time. Requirements What You Need: High School Diploma or GED Proven experience in a high-volume customer service industry Excellent verbal and written communication Proficiency with MS Office applications a plus Basic math skills Benefits Why You'll Love Working at Serenity: Starting at $16.50/hour with growth opportunities to $19.50/hour within six months Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) Luxe-level benefits: We cover 90% of medical, dental & vision 401(k) - because your future deserves self-care too 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge Flexible Shift Hours

Call Center Agent*South Jordan, UTJob description Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an integral part in helping drive traffic to the dealership. Call center experience is required. Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities Handling both inbound and outbound scripted calls to current Riverton Chevrolet customers Answering customer questions and addressing concerns with honesty and accuracy Updating CRM with customer information Qualifications/Requirements Confident and professional phone manner Strong record of positive customer satisfaction results Self-motivated, persuasive, and upbeat personality is a MUST! Coachable and trainable Must be flexible and able to work between the hours of 7:00 AM to 6:00 PM Additional Information Pay is hourly base pay + bonuses + benefits + paid training and more Closing Remarks Riverton Chevy is a family owned company and is well known for having the highest paid BDC in all of Utah. We hire good people, and train the talent. If you have experience with calls and want to work at a company that pays well, and treats you like a person instead of a number, then you should apply.

Call Center Agent* South Jordan, UT Job description Riverton Chevrolet located in South Jordan, UT is now hiring a Call Center Agent to handle inbound/outbound scripted calls and appointment setting for Service. You will be an integral part in helping drive traffic to the dealership. Call center experience is required. Immediate training and ongoing support are provided. If you consider yourself a "go-getter" we want to hear from you! Please apply! Job Responsibilities Handling both inbound and outbound scripted calls to current Riverton Chevrolet customers Answering customer questions and addressing concerns with honesty and accuracy Updating CRM with customer information Qualifications/Requirements Confident and professional phone manner Strong record of positive customer satisfaction results Self-motivated, persuasive, and upbeat personality is a MUST! Coachable and trainable Must be flexible and able to work between the hours of 7:00 AM to 6:00 PM Additional Information Pay is hourly base pay + bonuses + benefits + paid training and more Closing Remarks Riverton Chevy is a family owned company and is well known for having the highest paid BDC in all of Utah. We hire good people, and train the talent. If you have experience with calls and want to work at a company that pays well, and treats you like a person instead of a number, then you should apply.

Join Lap of Love as a Call Center Representative and Love What You Do! Lap of Love is looking for an experienced Call Center Representative, referred to internally as a Veterinary Care Coordinator, with amazing customer service skills to join our growing team. As a Veterinary Care Coordinator working from home, you'll become part of a diverse and dynamic team that provides compassionate conversations and customer service to pet families seeking our services. As a nationally recognized leader of in-home, end-of-life care, Lap of Love helps thousands of pets and pet families every month say goodbye with peace and dignity. Beyond a natural love for caring for animals, our team members have a genuine concern for the emotional well-being of people, which helps us provide such compassionate end-of-life care. Essential Functions & Responsibilities: Guide emotional conversations in a calm and peaceful manner including but not limited to end-of-life care, quality-of-life care, and pets experiencing behavioral challenges such as aggression or bite incidents. Provide customer service by engaging in positive interactions with pet families Answer a high volume of customer service calls in a work from home/ remote environment Demonstrate dependability, flexibility, ownership, and sound judgment by adhering to schedules Gather and accurately document the pet's medical information and schedule appointments in an effective manner Meet all productivity, quality, and performance standards Go above and beyond to provide stellar customer service to pet families and our veterinarians Must be punctual and timely in meeting all requirements of performance, including, but not limited to, attendance standards, scheduled break times and work deadlines Other duties may be assigned to the employee to ensure the highest standard of customer service Requirements Experience working in high call volume, customer service, or call center environments A wired Ethernet connection is required. Satellite internet and 4G/5G hotspots are not supported. Ability to quickly learn custom software and other programs, such as Gmail, Google Calendar, Google Maps, Five9, Zoom Previous experience in a work-from-home environment or working with minimal peer interactions High attention to detail and ability to adapt to new processes Expected to be present for work, on time, every day for the entire duration of their shift Attend mandatory 4-week intensive training program at the beginning of employment. Attendance at the training program is an essential function of the Call Center Representative position. If you are offered a Call Center Representative position and are not able to attend all or any part of the training program, your employment with Lap of Love will not commence until you are available to complete the entire program in a continuous four-week period. Physical Job Requirements: Physical demands of position: Must be able to sit for extended periods of time, must have the manual dexterity to work on a computer and keyboard. Ability to lift up to 15 pounds Schedule Support Call Center hours are 7 am to 11 pm EST, 7 days a week, 365 days a year Schedule includes nights/weekends/holidays Must attend mandatory 4-week intensive training program at the beginning of employment Benefits Medical Insurance Plans with 100% employee funded HSA option available Dental and Vision Insurance Plans Company Funded Wellness Resources (Mental, Financial, and Physical) Life Insurance (Basic, Voluntary, and AD&D) Long Term and Short Term Disability Insurance Retirement Plan (Traditional 401k with 3% match & Roth 401k) Generous Paid Time Off Generous Paid Parental Leave Bereavement Leave Training & Development Pet Insurance Remote Work From Home Compensation This position is hourly non-exempt and is eligible for overtime Hourly pay starts at $16.00 per hour

We are searching for a polite, professional Call Center Representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The Call Center Representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.To be a successful Call Center Representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable. Call Center Representative Responsibilities: Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed. Building lasting relationships with clients and other call center team members based on trust and reliability. Utilizing software, databases, scripts, and tools appropriately. Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service. Making sales or recommendations for products or services that may better suit client needs. Taking part in training and other learning opportunities to expand knowledge of company and position. Adhering to all company policies and procedures. Call Center Representative Requirements: High School Diploma or equivalent. More education or experience may be preferred. Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. Understanding of company products, services, and policies. Proficiency with computers, especially with CRM software, and strong typing skills. Ability to ask prying questions and diffuse tense situations. Strong time management and decision making skills. Adaptability and accountability. Fluency in multiple languages may be desired.

Customer Service Agents primarily take inbound calls and occasionally make outbound calls to assist customers. Customer Service Agents answer customer questions regarding their lease agreement; and manage customer payment scheduling, process payments and close paid leases. Customer Service Agents provide support as necessary to both the customer and retailer in various stages during the lease servicing process. Position Functions Perform inbound and outbound calls with any applicable party Process ACH and credit card payments Manage lease payment schedules Data Entry when needed Coordinate with other departments to best meet the customer's needs Provide outstanding, caring customer support to all customers Compensation Starting pay ranges from $14-$16/hour, depending on qualifications and experience. Benefits Acima understands that employment is the sum of many parts. Our compensation is very competitive. Our total benefits round out what we feel is a complete package. From day one you'll experience: A beautiful office located right off I-15 Wonderful opportunities for movement (because we're growing so fast!) Department snacks and treats Employee referral bonus program Casual dress code policy After 60 days you'll have access to: Medical insurance Dental plans Vision plans Supplemental insurance (long-term/short-term disability, life insurance, etc.) Health Savings Account (HSA) with Company Match Company paid holidays Paid time off (PTO) After 90 days, you will have access to: 401(k) plan Tuition reimbursement for STEM, Accounting, or Finance majors Daycare reimbursement Requirements Experience Preferred: 1 year of Customer Service in a Contact/Call Center Fluent in English (Bilingual - English and Spanish Speaking candidates are encouraged to apply) Proficient with a 10 key Excellent phone etiquette and demonstrated customer service skills Reliable - great attendance & time management Type 40 WPM to 60 WPM preferred Computer savvy Team cooperation and coordination to reach department goals Basic mathematical knowledge of percentages and payment processes Ability to perform efficiently and friendly in a fast-paced environment Strong oral and written communication skills Effective listening skills with the ability to act on what is learned Scheduling Full-time positions are available now. The Customer Service Department is open Monday -- Friday from 6:00 am to 7:00 pm and Saturday 6:00 am to 3:30 pm. You will be required to work a rotation of two Saturdays a month. COVID-19 Update: Interviews will be conducted over the phone. However, a week long in-person training will be required. You are expected to work in-office and it's not guaranteed that you will be able to work remotely.

Call Center Representative (Bilingual English/Spanish) Job Level: Entry Level (less than 2 years) Job Type: Part-Time Date Updated: July 29, 2016 Years of Experience: Less Than 1 Year Starting Date: July 29, 2016 «Back to job search Invite a friend Job Description: Call Center Representative - This Part time position is available at our Oquirrh View Clinic working 8am -12Pm, Monday-Friday. Responsible for all functions of appointment scheduling, telephone messaging, updating important patient information and playing a key role in the coordination and delivery of quality customer service to CHC patients and their families. Experience and Skills: Basic computer and typing skills, excellent interpersonal and oral communication skills, strong writing skills and a minimum of 1 year customer service or direct patient care experience is required. Health care experience and bilingual Spanish/English is also required.

Call Center Representative Duration : 12 Months Total Hours/week : 40.00 1 st Shift Client: Medical Device Company Job Category: Customer Service Level of Experience: Entry Level Employment Type: Contract on W2 (Need US Citizens or GC Holders Only) Work hours: 8am - 4:30pm Note: Must have previous call center experience (2 -3 years), steady/consistent job times and ability to multi-task. Job Description: Summary - Main Purpose of the Position Provide exceptional levels of customer care that meet or exceed all internal and external customer expectations through effective use of contact handling skills and techniques. Responsible for meeting business objectives and targets as defined for this position. Primary Responsibilities and Duties % Of Time (estimated) Responsibilities: 50% Create requests in appropriate databases to support customer orders such as new customer account set up, customer pricing, required quality or export documentation or certificates. Identify and coordinate resolution of any issues that may negatively affect customer satisfaction. Input customer orders received via all contact methods. Review orders received for accuracy and completeness, confirm and/or correct customer orders prior to entering in ERP system. 15% Process requests for credit, rebill and returns as needed. Work with Supply Chain to support on-time delivery and other company KPI's. Meet or exceed established order accuracy and turn-around standards. 15% Handle all customer contacts in a professional and courteous manner. Comply with all Company, Departmental, and applicable Quality System work instructions, procedures, and policies. Manage short supply situations, backorders and manual allocations as required. 10% Input and manage orders for exception products requiring special handling. Compose accurate, prompt, and appropriate replies to all customer contacts. Enter all contact information into appropriate database(s) in compliance with Company and Regulatory policies. 10% Ensure that all potentially serious incidents are raised to the appropriate levels of Management. Support promotional sales campaigns and product launches. Resolve service complaints to the satisfaction of the customer within established company guidelines. 10% Handle all complaints according to FDA/ISO/cMDR and other regulations governing medical devices and HIPAA regulations. Participate in other projects as required. Participate in and contribute to Team Meetings. 10% Provide support to other team members as needed. Identify continuous improvement opportunities and provide feedback for process improvement and knowledge database updates. Maintain an up to date, comprehensive knowledge of company services and products through participation in training, coaching and feedback sessions. Pursues personal development of skills and knowledge necessary for the effective performance of the role and future opportunities. May perform other duties as required A client Associate demonstrates the following competencies: VALUES - Our standard of behavior We do what is right We are all accountable We thrive on innovation and demand quality We learn to improve every day LEADERSHIP COMMITMENTS - How we lead ourselves and our work Be bold and strategic Remove obstacles and empower others Deliver results that matter Debate and decide, then commit and go Win as on client Have the courage to iterate, try new things and embrace change MINDSET - The attitude we bring to our work The best way to help customers and patients is to truly know them Challenges are opportunities to grow and improve Inclusion and diversity make us a stronger team Speaking up builds trust and gets to better outcomes faster Position-Specific Overview This section to be updated by the direct manager as needed to reflect specifics of the role. Scope of Responsibility: Strategic Orientation: The degree to which the position has responsibility for influencing and/or developing strategies for achieving company goals and examples. Specific scope of responsibilities is to be based on the specific role. Continuous interaction with Supervisor and Team Members. Participation and support department continuous improvement initiatives. Sphere of Influence: The degree to which a position influences and guides business activities, decisions and processes within a function or unit, as well as across organization boundaries and examples. Specific scope of responsibilities is to be based on the specific role Applies specialized knowledge / skills to perform routine and non-routine work. Follows established procedures, practices, and policies for Customer Care. Influence extends to customers, peers, team members, and key stakeholders. Impact on Business Results Degree of Accountability: The degree to which the position entails making key decisions that affect business performance and examples. Has moderate discretion and decision making. Accountable for the execution of specific tasks with moderate discretion and with oversight from a supervisor. Responsibility to execute requests timely and with quality and accuracy. Financial Impact: The degree to which the position has an impact on those things that drive revenue generation and profitability. Ensures that orders are entered timely and accurately so that invoicing can occur. Ability to use the most cost-effective solutions to drive down costs for operating expenses. Erroneous decisions will have a long-term effect on the company's success. Essential Functions The purpose of this section is to help identify any modifications or adjustments to the work environment that might enable a qualified individual with a disability to perform the essential functions of the position. If there are any additional functions (not identified in the responsibilities section above), including physical capacities, that require a significant amount of time, and that would lead to a serious consequence if not performed, please identify, and describe those essential functions here. Please refer to the Guidance document for more information. KSA Requirements (Knowledge, Skills, and Abilities) Requirements (indicate the minimum) Knowledge 2+ years business related experience in a customer contact center Experience managing supplies and equipment. Proficiency in Microsoft Office. Experience with contact center software / phone systems. Preferred: 1+ year(s) experience working in an ERP (SAP and or JDE). Preferred: Experience in a medical device or health care company. Skills: Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Relationship Building, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving. Skilled in the use of computers. Ability to successfully multi-task and manage several diverse responsibilities in a timely and accurate manner. Excellent organizational skills; attention to detail Positive Service Attitude. Education/Degree: High School Diploma or GED Associate's /Bachelor's Degree Preferred Experience (indicate the number of years) 2+ years business related experience in a customer contact center For people management position, indicate years of experience required • N/A Other: Identify the minimal level of other competencies required for the position. Must be able to work shifts ranging from 7:00am - 700pm EST/EDT Must be able to be flexible in work schedule, including willingness to work overtime as needed and/or an occasional Saturday if business needs dictate. Certifications (if applicable) N/A Language Skills: English - proven oral and written communication Mathematical Skills Ability to solve basic math equations. Reasoning Ability: Ability to draw logical conclusions, proven analytical ability Ability to formulate decisions to new and rapidly developing challenges. Problem solving / application of judgement in dealing with customers. Ability to learn quickly. Physical Requirement: This individual will work in an office environment with moderate noise. While performing the duties of this job, the employee is regularly required to stand, walk, sit, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch and stand for extended periods of time. This individual will work in an office environment with moderate noise. Infrequent lifting of over 25 lbs. will be required.

What's in it for you?! Tremendous career advancement opportunities! Fitness Centers\/Gym Subsidies and fitness trackers! Health and wellness programs! 401k company match! Employee stock purchase plan! Basic life insurance! Very generous PTO plus 14 paid holidays! PTO for volunteer work you are passionate about! Comprehensive benefits package with dental and vision! Pet Insurance! Flexible spending accounts! New Parents get 12 weeks of 100% PTO, for birth or adoption! Tuition reimbursement! If that's you, let's talk! Job Type : Contract Location : Salt Lake City, Utah Pay : Great Pay! Job Description What you will be doing: Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies, and processes. Answer inquiries from customers, potential customers, financial institutions, business partners, internal customers, and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Research, analyze, verify, reconcile, and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Focus on activities such as Financial Adjustments, Status Adjustments, Account Maintenance, and Customer Communications. Answer incoming calls and report conditions affecting customer satisfaction. Perform timely and accurate follow\-up on account inquiries and provide accurate information on deposit products offered. Demonstrate strong problem resolution skills and solid organization and communication skills with a strong attention to detail. Escalate reports of exceptional service and complaints. Complete core corporate training and develop solid knowledge of systems. Self\-motivate to consistently improve knowledge to advance service capabilities. Maintain knowledge of all Retail Servicing policies and procedures. Keep all training documentation organized and remain aware of new information. Operate within compliance policies and procedures. Perform manual research of accounts and record comments clearly. Process and update deposit applications on the system. Make outgoing calls to provide information and clarify questions. Ensure updates to the database are complete and accurate. Be proficient in all systems necessary to provide effective customer service. Assist in other business areas as needed and accurately track all work completed. Meet or exceed department standards for productivity and quality. Demonstrate flexibility and a team\-oriented attitude to support the business. Identify system issues and process improvements. Experience you will need: Minimum education: High School Diploma or Equivalent. Some banking experience or a customer service background. Excellent knowledge of multiple business area processes and procedures. Excellent knowledge of applicable department systems. Demonstrated ability to manage multiple priorities in a time\-sensitive environment. Ability to maintain composure and professionalism while troubleshooting and resolving complex customer issues. Familiarity with Microsoft applications with emphasis on Word\/Excel. Excellent oral and written communication skills. Excellent data entry skills. Proven ability to consistently meet individual, team, and department goals. Has developed specialized skills or is multi\-skilled through job\-related training. Takes a broad perspective to problems and identifies new, less obvious solutions. Completes work with a limited degree of supervision. Proven ability to meet strict attendance guidelines. Our client asked me to submit 3 great people within the next few days. 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Join Our Team as a Car Return Agent - Be the Face of Our Return Process! Are you passionate about delivering great customer service and ensuring vehicles are well-maintained? We are looking for a dedicated Car Return Agent to join our team, helping customers finalize their rental experience and ensuring our fleet is in top condition. Key Responsibilities: Greet and assist customers with professionalism and confidence when they return their vehicles. Check a high volume of vehicles back into the rental fleet daily. Identify and assess any potential new damage on vehicles, compiling necessary documentation for efficient evaluation. Contribute to the Quality Control process to ensure fleet damage records are accurate and up-to-date. Provide excellent customer service during all customer interactions, ensuring a smooth and satisfying return process. Support other areas of the branch to ensure operations run efficiently and customer experiences are maximized. Perform additional duties as requested by management to contribute to the success of the branch. What We're Looking For: Strong attention to detail and ability to assess vehicle condition. Excellent communication and customer service skills. Ability to work efficiently in a fast-paced environment. Team player with a proactive attitude to assist wherever needed. Why Join Us? Be part of a dynamic and customer-focused team. Play a key role in maintaining the quality and condition of our rental fleet. Enjoy opportunities for growth and development within the company. Europcar Mobility Group Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together. We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles. Our brands address differentiated needs, use cases and expectations: Europcar - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car , one of the main players in the car rental market in the US, with a "value for money" positioning. Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries. More info at: *******************************

Job Description We're looking for a motivated and detail-driven Sales Support Representative to join our team. In this role, you'll play a key part in delivering outstanding customer service and supporting our sales team in reaching their goals. Your main focus will be on retaining existing customers and identifying opportunities for cross-selling, while also generating valuable referrals for the sales team. This position is primarily phone-based, interacting directly with customers. If you are confident, personable, and comfortable engaging with customers over the phone, you will excel in this role. Company Vision Statement To become the most sought-after employer on our path to becoming the highest and most-efficient producing inside sales organization in our industry. Mission Statement To help our clients prepare for future financial hardship in the nicest way possible. Core Values Competitive - Never Settle Humble - Always learning Hungry - Never Satisfied Accountable - True Ownership Driven - Self-Motivated Leadership - Rise Above Teamwork - Share and Support Integrity - Doing Whats Right Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Life Insurance Parental Leave Hands on Training Mon-Fri Schedule Career Growth Opportunities Retirement Plan Responsibilities Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring client satisfaction. Onboarding customers by reviewing their new policy details Saving customers that want to cancel Fixing issues with customer applications Participate in training sessions to enhance product knowledge and improve sales techniques. Requirements Familiarity with collaboration tools and CRM software is a plus. Ability to work effectively in a team-oriented environment while managing multiple tasks efficiently. A proactive approach to problem-solving with a focus on delivering results.

HRmango is hiring for a prestigious innovator in the auto rental industry that has career advancement, financial security and growth potential! We're looking for a fun and personable Front Desk Service Agent to add to our team. The Customer Service Agent provides superior, friendly, and efficient customer service at time of rental and return using the company approved sales and service techniques. Pleasantly handles and resolves customer questions, comments, and complaints while working face-to-face in city/market locations. What You'll Do : Make eye contact and greets all customers; identify and attend to customer by name, verify rental agreement and reservation, thank each customer at the conclusion of their transaction. Answer customer questions and provide assistance based on each customer's needs and requests Ensure a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes; review rental parameters with all customers to ensure a complete understanding of rates and service charges, verify return date and time on the rental agreement is accurate and reviews all charges at the time of vehicle return. Prepare Rental Agreement Folder with all required information. Offer all customers assistance with directions, maps, local area information and appropriate service information. Answer telephone in a friendly, helpful manner. Work on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty. Maintain appearance of rental counters and customer areas to present a neat, orderly and safe condition; Must be able to work the following shift/schedule: Weekdays, Weekends, Days, evenings and Holidays. You are : Self-driven. You have superior organizational skills, integrity, and great follow-through on tasks You understand the impact of a results-driven, highly successful sales team Collaborative and Committed. You have a “can do” attitude and believe that anything is possible with the right focus and the right team Preferred Experience & Qualifications : Must be at least 18 years of age. High School Diploma or G.E.D. required. A minimum of basic level experience and understanding of a PC and Microsoft Office Products required. Must be able to understand, read, write, and speak English. Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years. No drug or alcohol related convictions on driving record within the past 3 years (DUI/DWI). Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future. Comp, Perks & Benefits We know that talented people are attracted to companies with long term success, an amazing culture and one that provides competitive pay, comprehensive benefits and outstanding career advancement opportunities. If hired, you can expect; Competitive Pay Medical/Dental/Vision Coverage, 401K Life Insurance Paid Time Off *All new hires must pass a pre-employment background check and drug test. Job Type: Full-time Salary: $10.00 /hour Required education: High school or equivalent Required experience: Customer Service: 1 year Required license or certification: Driver's License

This role includes 1.5 weeks of training to prepare you for success. As a Member Advocate Contractor, you'll be the first point of contact to members. You will respond to high-volume, Tier 1 inquiries, guiding members through their new health benefits, answering account questions, and helping them navigate their benefits with ease. What you'll do: Get an introduction into health insurance, benefits and network plans to support tier 1 member questions and support Connect with members via phone and email to address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare Support and cultivate office culture that aligns values and incorporates the outstanding aspects of the team Reporting into a Team Lead, this will be an essential role at Collective Health Your skills include: Have a want to help others with healthcare situations and have a resiliency mindset that can consistently create empathy with each and every one of our members Have outstanding interpersonal communication skills, both written and verbal, and will use this to navigate sophisticated and moving member inquiries You have the ability to adapt well in a fast-paced high volume environment to deliver personalized and eloquent member service Ability to learn new software programs and adapt quickly to new processes You are technologically savvy Maintain composure and compassion when balancing a high volume of tasks Nice to have: 1+ years of experience in a fast paced work environment 1+ years experience in customer-facing role Bilingual (English/Spanish) is a plus Prior healthcare experience High School Diploma/Bachelor's or Associate's degree preferred “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

Full-time, Part-time Description Be Part of What's Next Stampin' Up! is in an exciting season of transformation-and we're looking for people who are energized by change, not intimidated by it. If you're a positive problem-solver with a people-first mindset, an empathetic nature, and the courage to lean into growth, you might be exactly who we're looking for. Between supporting our global sales force (our beloved “demonstrators”) and creating the world's best stamps, ink, and paper, we believe in showing up for people-our customers and each other-while building what's next together. Sound like your kind of challenge? Keep reading. Why You'll Love It Here Wicked-awesome benefits package (seriously, compare it) Friday dress code every day (hello, jeans) Extreme crafting experiences (optional, but fun!) Generous paid time off (work/life balance matters Tuition assistance & 401(k) with company match Our Contact Center, Reimagined No cold calling. No sales quotas. No weekends. Just meaningful conversations, real problem-solving, and the space to focus on what matters most-delivering exceptional service while maintaining a healthy work/life balance. What You'll Do Live our core values: caring about people first, acting with courage, bettering our best, and owning it Create positive, empowering experiences in every interaction Resolve demonstrator concerns with empathy, integrity, and accountability Provide friendly, professional support on inbound contacts while meeting productivity and quality standard Stay knowledgeable on products, promotions, events, and the Demonstrator Compensation Plan Jump in to support special projects and company initiatives as we continue to evolve Shifts Available We're hiring for closing shifts: Full-Time: 10:30am-7:00pm (two 15-minute breaks + 30-minute lunch) Part-Time: 3:00pm-7:00pm (15-minute break) What You Bring High school diploma or equivalent Comfort with technology (computers, software, phone systems) Strong verbal and written communication skills Ability to sit for extended periods Previous call center or customer service experience preferred A positive attitude, adaptability, and a genuine desire to help others Pay: $17.84/hour Apply today and be part of a team building the future-together.

The Customer Success Representative C (CSR C) serves as a senior team member and a critical driver of exceptional customer experiences. Acting as the primary point of contact for customer inquiries, service requests, and issue resolution, this role ensures high standards of service delivery by coordinating effectively with internal teams to address customer needs promptly, maintaining clear and professional communication, and fostering strong, positive relationships. With a focus on handling valued customers and complex interactions, CSR C demonstrates advanced problem-solving skills, meticulous attention to detail, adaptability, and a steadfast commitment to continuous improvement in service excellence. Responsibilities and Duties Customer Relationship Management • Serve as an enthusiastic ambassador for SIMCO's Mission and Service, ensuring a high level of customer satisfaction. • Foster strong relationships with valued customers, serving as a reliable and trusted service advisor. • Serve as the primary point of contact for scheduling, processing, and updating equipment service requests, including calibration and repair services. • Handle escalated inquiries and complaints with a focus on achieving resolution and maintaining customer satisfaction. • Proactively identify potential issues and resolve them before escalation. Communication and Support • Handle inbound and outbound communication via phone, email, and other platforms, ensuring clarity and professionalism. • Address and resolve challenging customer inquiries and complaints and provide updates on service status using the designated online system. • Effectively escalate customer requests to the appropriate internal personnel for swift resolution. Documentation and Organization • Accurately document all customer interactions, service requests, and status updates in the appropriate systems. • Organize and maintain customer records, including shipping forms, field service reports (FSRs), and transfer forms. • Regularly review and update customer contact information to ensure accuracy. Reporting and Workflow Management • Monitor and manage the Delayed Delivery Report (DDR), ensuring all delayed items are addressed and resolved professionally. • Prepare and present service activity reports to supervisors as required, providing insights into operational efficiency and customer feedback. Team Collaboration • Collaborate with internal teams to coordinate service workflows and ensure seamless communication. • Proactively share customer feedback and insights with the team to improve overall service quality. • Identify inefficiencies in service workflows and recommend actionable solutions to leadership. Skills and Competencies • Proficient in Microsoft Office applications (Word, Excel, Outlook). • Ability to guide, motivate, and develop team members. • Expertise in managing and resolving disputes effectively. • Flexible and creative problem-solving skills and a proactive, customer-focused mindset • Advanced communication skills with the ability to communicate clearly and effectively across different mediums. • Ability to evaluate situations thoroughly to identify the best solutions for complex customer issues while anticipating customer needs and taking initiatives to address them proactively. • Comfort in presenting ideas and solutions to management and stakeholders. • Exceptional active listening skills and the ability to empathize with customers. • Time management and multitasking skills to handle multiple requests efficiently. • Build trust and rapport with both customers and internal teams. • Positive, solution-focused attitude with a commitment to accountability and self-improvement. • Friendly, courteous, and professional demeanor that fosters trust and loyalty. Qualifications • Associate degree or equivalent experience. • Minimum of 5 years of relevant customer service experience required. • Strong multitasking skills and ability to train and lead team members effectively. Physical Demands • Prolonged periods of sitting while working on a computer. • Occasional standing, bending, and other physical activities to support office or service-related tasks. • Repetitive hand movements associated with data entry and computer work. • Ability to lift and move up to 45 lbs. without assistance. Working Environment • Work primarily in an office setting, with occasional tasks performed in lab environments or shipping/receiving areas. • Minimal travel may be required for training or customer support activities

🌟 Previous Servers and Customer Service Wanted - Patient Care 💙 No Healthcare Experience Needed - Just Heart, Empathy & a Desire to Help Others Heal ✨ Make a Real Difference Every Day Are you great with people and ready for work that actually matters? At Serenity Healthcare, we're redefining mental wellness with empathy, innovation, and life-changing care. We're not looking for medical backgrounds - we're looking for human connection. If you've worked in customer service, hospitality, or any role that puts people first, you already have the foundation to succeed here. 🎓 Don't Have Healthcare Experience? We'll Train You! We provide full, paid training and national certification. You bring: ✅ 2+ years of full-time work experience ✅ Strong communication skills ✅ A kind, composed, and positive attitude ✅ A passion for helping people feel seen, heard, and valued 👩 ⚕️ Your Role as a TMS Technician As a TMS Technician, you'll guide patients through their healing journey, offering both emotional support and technical care using our advanced TMS therapy. Your day-to-day: Work one-on-one with patients during treatment sessions Operate and monitor our high-tech TMS therapy machine Use tools like gratitude, journaling, and goal-setting to encourage patient growth Track and document progress to share with medical staff Be a steady, supportive presence throughout each patient's care journey 🌱 What We're Looking For You don't need a medical degree - just a genuine love for helping people. We're seeking someone who: Has 2+ years of customer-facing experience (e.g., retail, hospitality, education, etc.) Is naturally empathetic, calm, and uplifting Communicates clearly and professionally Is reliable, growth-oriented, and receptive to feedback Wants to be part of something bigger than a job 💼 Why You'll Love Working at Serenity ✔ Fulfillment - Help people take back their lives ✔ Career growth - We promote from within as we expand nationwide ✔ Supportive culture - You'll be valued for who you are and how you care Our Benefits Include: 🏥 90% employer-paid medical, dental & vision 🏖 10 PTO days (15 after 1 year) + 10 paid holidays 💰 401(k) retirement plan 🚀 Rapid internal promotion opportunities 💡 About Serenity Healthcare We're on a mission to change the mental health industry. Using FDA-approved TMS therapy and a holistic, patient-centered approach, we help people heal even when traditional treatments haven't worked. Our care is personal, proven, and powered by compassion. 📝 Apply Today - Be the Reason Someone Finds Hope Again Serenity Healthcare is an equal opportunity employer. All qualified applicants are welcome. Employment is contingent upon successful background and drug screening.